--- title: "Narvar Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Narvar Software - reviews, pricing plans, popular comparisons to other Warehouse Management products and more." source_url: "https://www.capterra.com/p/195787/Narvar/" page_type: "product" language: "en" publication_date: "2026-10-19" --- # Narvar Software Review 2026: Features, Integrations, Pros & Cons Last updated on October 19, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Narvar ## What is Narvar? Narvar is the #1 platform for intelligent personalization “beyond buy,” trusted by 1,500+ of the world’s most admired brands—including Sephora, Levi’s, Sonos, Warby Parker, and LVMH. Powered by IRIS™, Narvar leverages billions of data points to create seamless experiences that build trust, safeguard operations, and unlock sustainable growth. Recognized multiple times by Fast Company as one of the most innovative companies, Narvar is redefining the post-purchase journey—from returns and exchanges to tracking, notifications, and fraud prevention—simplifying the everyday lives of consumers while driving business success for retailers. ## What is Narvar used for? [Shipment Tracking](https://www.capterra.com/shipment-tracking-software/)[Shipping](https://www.capterra.com/shipping-software/)[Returns Management (RMS)](https://www.capterra.com/returns-management-software/) Recognitions Shortlist Top alternative Featured Overall rating Based on 58 user reviews Reviews sentiment Positive 97% Neutral 0% Negative 3% ### Starting price Free trial available Capterra Shortlist charts the highest-rated and most popular products... - Shipping / 2025 Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Narvar?[Manage this product listing](https://www.g2.com/products/narvar/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Narvar 4.7 (58) VS. [4.9 (473)](https://www.capterra.com/p/178663/AfterShip/reviews/) Starting Price Contact vendor Starting Price $11 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.6 (58) Ease Of Use 4.7 (34) Value For Money 4.4 (50) Value For Money 4.7 (32) Customer Service 4.5 (56) Customer Service 4.9 (34) ## Narvar alternatives [Starshipit](https://www.capterra.com/p/138963/StarShipIt/) [4.4 (34)](https://www.capterra.com/p/138963/StarShipIt/reviews/) Starting price $45.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 88% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/138963/StarShipIt/) [ShippyPro](https://www.capterra.com/p/164065/ShippyPro/) [4.7 (157)](https://www.capterra.com/p/164065/ShippyPro/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/164065/ShippyPro/) [Ordoro](https://www.capterra.com/p/132074/ordoro/) [4.7 (79)](https://www.capterra.com/p/132074/ordoro/reviews/) Starting price $59.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/132074/ordoro/) [Kentro](https://www.capterra.com/p/268142/Kentro/) [4.9 (16)](https://www.capterra.com/p/268142/Kentro/reviews/) Starting price $225.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/268142/Kentro/) [View all alternatives](https://www.capterra.com/p/195787/Narvar/alternatives/) ## FAQs about Narvar Overview ### What problems does Narvar solve? Narvar solves post-purchase visibility gaps by giving customers branded, real-time shipment and return tracking, delivery notifications, and self-service return status updates. It reduces “where is my order” calls, chats, and emails while helping customer service, CRM, ecommerce, and operations teams manage order communications, returns, reporting, and tracking-page content. Answer based on 28 reviews Overview ### Which roles and teams benefit most from Narvar? Narvar is most used by ecommerce, operations, customer service, and digital marketing teams managing post-purchase customer journeys. Ecommerce leaders oversee delivery and returns experiences, operations and logistics staff track fulfillment issues, customer care managers handle shipment inquiries, and marketing teams send targeted order-status and return communications. Answer based on 58 reviews Overview ### What company size and industries is Narvar built for? Narvar is built for small businesses and retail brands, with 69% of reviewers from small companies and 38% in retail. It supports post-purchase operations including returns and exchanges, order tracking, and customer communications. Reviewer adoption also spans apparel and fashion (29%), consumer goods (16%), midsize businesses (16%), and enterprises (16%). Answer based on 58 reviews Features and Usability ### What are the key features of Narvar? Narvar includes core order tracking and delivery tracking, with real-time notifications and delivery estimates for post-purchase updates. Its differentiating returns management features support a self-service portal, shipping labels, refund management, and exchange management. Customizable branding and reporting dashboards let retailers tailor tracking and returns communications. Answer based on 36 reviews Integrations ### Which third-party tools and platforms does Narvar integrate with? Narvar integrates with NetSuite for ERP and order management workflows. Answer based on 7 reviews Getting Started and Support ### What training and onboarding options does Narvar offer? Narvar provides in-person training, live online sessions, documentation, and videos to help teams get started. In-person training supports direct instruction, live online sessions allow guided remote setup, documentation serves as written reference material, and videos offer self-paced walkthroughs of product features and tasks. Answer based on 1 reviews Getting Started and Support ### What customer support options does Narvar offer, and how do users rate the experience? Narvar offers Email/Help Desk, FAQ/Forum, and Knowledge Base support. Users often describe its support and customer success teams as responsive, helpful, knowledgeable, and attentive during onboarding and implementation. However, some report difficulty reaching dedicated representatives, delayed resolutions, limited post-purchase follow-up, and a knowledge base that could be improved. Answer based on 36 reviews Features and Usability ### How customizable is Narvar for branded tracking and return experiences? Narvar lets retail teams create branded tracking experiences and schedule promotional content without extensive front-end work. Reviewers value the accessible dashboard, brand controls, and support for unusual return scenarios. However, teams with complex rule logic may find some functions inflexible, while certain content or email-design changes can require support assistance. Answer based on 19 reviews Features and Usability ### How does Narvar improve the customer return process? Narvar makes customer returns easier to initiate, track, and manage through guided self-service portals, rules, labels, refunds, and exchanges. Retail teams report faster, more automated processing and fewer support contacts, while customers get clear status updates. Some businesses may need additional configuration for specialized exceptions, exchange options, or launch requirements. Answer based on 18 reviews ## Features AI summary Based on 1,951 Warehouse Management reviews Capterra data shows that buyers of warehouse management software rank the following features as their top priorities: - **Inventory Management** (**65%** of reviewers rated this feature as critical) - **Inventory Tracking** (**63%**) - **Order Management** (**57%**) Narvar supports all three of the features reviewers rate most highly: **Inventory Management**, **Inventory Tracking**, and **Order Management**. Together, these capabilities help businesses maintain accurate stock levels, monitor inventory movement in real time, and manage orders more efficiently, allowing teams to improve fulfillment accuracy and keep warehouse operations running smoothly. Inventory Management 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Track and manage inventory levels to maintain proper supply Order Management 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Manage and track customer orders for goods, investments, or any other purchases Shipping Management 4.6 (9) 66.67% of 9 reviewers that rated this feature as important or highly important Manage and track orders being shipped to customers Third-Party Integrations 4.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Set up connections to third-party platforms to improve business processes Status Tracking 4.8 (19) 89.47% of 19 reviewers that rated this feature as important or highly important Track the status over time for a request, process, asset, or transaction Delivery Estimate 4.6 (17) 70.59% of 17 reviewers that rated this feature as important or highly important A note of the expected delivery date and time Narvar 66 features ### All Features - 3PL Management: Outsource and manage third party logistics - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Asset Tracking: Monitor the usage of assets, such as equipment, tools, software, etc., throughout their lifecycle - Barcoding/RFID: Identify and track items using barcode tags or RFID (radio-frequency identification) tags - Claims Management: Process of submitting and following up on claims with insurance companies - Contact Database: Centralized database of stakeholders and their contact information such as names, address, phone number etc. - Customer Management: Store and organize information about customers and previous interactions - Customer Portal: A website or login for customers to access information - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Data Import/Export: Import and export data to and from software applications - Delivery Estimate: A note of the expected delivery date and time - Delivery Record: Notation showing the location and time stamp of shipment delivery - Delivery Tracking: Track item deliveries through dispatch notifications, status and location tracking, and ETA updates - Demand Forecasting: Forecast customer demand using historical insights and simulations - eCommerce Management: Has a built-in eCommerce system or integrates with third-party systems to manage online sale of products - Email Templates: Pre-made examples and templates for emails - Exchange Management: Enable the process of exchanging one item for another - For eCommerce: Intended to be used by online stores - For Freight Operations: Intended to be used by freight brokers and logistics companies - Ground Shipping: Shipping products/goods by land - Inventory Management: Track and manage inventory levels to maintain proper supply - Inventory Tracking: Track and monitor inventory items, such as raw materials, unfinished goods, and ready-to-sell items - Label Printing: Process of printing custom labels through various methods. - Location Tracking: Identify the physical location of an individual, asset, device, etc. - Mobile Access: Access software remotely via mobile devices - Mobile Alerts: Notifications via mobile devices - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multi-Channel Management: Manage inventory, communication, marketing, orders & more across warehouses, stores and online channels - Multi-Currency: Manage and handle various international currencies - Multi-Location: Manage and support multiple locations - Order Management: Manage and track customer orders for goods, investments, or any other purchases - Order Tracking: Track orders throughout the fulfillment process - Package Tracking: Track the parcel or consignment delivery status - Parcel Shipping: Manage and organize the shipping, tracking, and delivery of packages - Payment Processing: Accept, record, and reconcile financial transactions - Picking & Routing: Pick and route items from inventory locations to their designated destinations - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-Time Data: Receive data and information in real time - Real-Time Monitoring: Active monitoring of systems, applications, or networks - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Real-Time Reporting: Active reporting of data and metrics - Real-Time Updates: Receive system updates as soon as any changes are made - Refund Management: Oversee the process of issuing refunds - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Returns Management: Track and facilitate returns of products sold - Route Optimization: Finding the most optimal routes for drivers based on various factors and constraints - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - Serial Number Tracking: Track and assign specific serial numbers to products - Shipment Price Calculation: Calculation of shipment price based on size, weight, route, timeframe, and carrier. - Shipment Tracking: The software will assign a tracking number associated to the order number to track the physical progress of the package in delivery. - Shipping Labels: Generate or print labels that contain shipping information for packages - Shipping Management: Manage and track orders being shipped to customers - Status Tracking: Track the status over time for a request, process, asset, or transaction - Supplier Management: Manage all supplier data and operations - Supply Chain Management: Manage the planning and execution of supply chain activities - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Traceability: Track and document the history, application, or location of an item or activity - Vendor Management: Ability to track and store all vendor-related information, such as contacts, services offered, terms, etc. - Warehouse Management: Manage and track operations and inventory within warehouses - Website Integration: Seamlessly integrates with 3rd party websites - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 4.4 (58) 4.4 Based on 58 reviews ## Pricing Value for money 4.4 (50) ### Starting price Free trial available Value for money 4.4 (50) 4.4 Based on 50 reviews ## Integrations [ NetSuite](https://www.capterra.com/p/135757/NetSuite/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.5 (56) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.5 (56) 4.5 Based on 56 reviews ## User reviews Overall rating 4.7 Based on 58 reviews Filter by rating 5(44) 4(12) 3(0) 2(1) 1(1) Mentioned topic Sorted by most recent VC VIPUL C. Treasury Analyst Apparel & Fashion ### "Great way to deal with returns " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 2, 2024 Great experience. So, ease with returns now as customers can do it by themselves at their end. Happy customer, happy business, Thanks Narvar. Pros The way returns handle by customer is the best feature. Cons Nothing at this point as our main purpose for returns are getting served in the best way can think of. Thank you Narvar. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JA Jen A. Business Optimization Specialist Consumer Goods ### "Narvar Easy to Use" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 17, 2023 Fast and easy tracking with Narvar for Nespresso products. I would recommend this platform. Pros Fast and easy tracking with Narvar for Nespresso products. Cons Can improve on real time data especially when the package is delivered. Sometimes it can take 10-15 after the order is delivered to receive the email or text notification from Narvar. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Paola A. manager Arts and Crafts ### "enhancing the post-purchase journey for e-commerce businesses" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 October 27, 2023 Pros Narvar keeps customers engaged by providing real-time tracking and delivery notifications, ensuring that they stay informed about the status of their orders. Cons Smaller enterprises with limited budgets might find it costly. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JH Justin H. Head of Marketing Apparel & Fashion ### "Excellent Tracking and Auxiliary Marketing Tool" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 September 27, 2023 The tool has allowed us to turn what was once simply a transactional order/shipping notification into a revenue stream. I have engaged the customer support team at Narvar quite a bit early on and they were always extremely helpful and knowledgable. Pros Love the customization capabilities and the ability to schedule periodic sale-related changes to our main pages to coincide with key selling moments and creative changeovers. Cons The initial setup was a little tricky and required installing some HTML code into other places, such as our auto-generated emails in Shopify. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RG Rebecca G. Owner Operator Music ### "Improved productivity " 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 September 25, 2023 Pros The product makes tracking shipments easy! Now I know where packages are each stage of their journey. Cons Honestly, I think this is a good software and has been improved. I can't think of improvements that need to be made. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Jeifer C. Purchase assistant Building Materials ### "Narvar a great software for companies " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 14, 2023 The software is very user friendly and experience is quite good. I recommend it Pros Software made our life easier in following up with the returns and so much time saver Cons No big problems when using it. It might take some time to get along with the updates Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SS Sean S. Director, IT Order Management Health, Wellness and Fitness ### "Narvar adds value" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 17, 2023 With Narvar we have a more unified, branded tracking and shipment notification system that delights our customers. Pros Employees at Narvar are some of the best. Regardless of their role, each person is professional and feels like an extension of our doTERRA team. The product works as expected because they have quality employees that ensure their customers understand and have what is needed at all phases of the relationship. Cons Integrations with new 3pls can be more challenging but that is largely due to the unique nature of each 3pl. Reasons for choosing Narvar Features and cost Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. CW Connie W. Customer Service Apparel & Fashion ### "Ease of Returns " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 July 28, 2023 Pros The ease of clients initiating return through the returns portal. Cons Timeframe to officially launch was a lengthy process. Reasons for choosing Narvar Price, already existing relationship Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. CO Celina O. CX Ops Manager Apparel & Fashion ### "Great for returns" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 July 28, 2023 Pros Using Narvar Returns & Exchanges with Shopify is a dream. You can set up and easily manage all of your return rules, restrictions, exceptions, refund rules, and more all within the app on Shopify. They make it easy to customize your returns experience and manage and search initiated returns. Cons We run into a lot of issues with their order tracking and have stopped using Notify for tracking emails because of this and other limitations. Their reporting and analytics tool is also not my favorite but it gets the job done (mostly). Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Edwin G. Customer services specialist Retail ### "Good service and amazing platform!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 26, 2023 Pros I had a good experience using Narvar for returns, so an intuitive app and easy to connect to our System.The customer suponer provided was good kind and useful to solve all doubts that we had in the implementation stage! Cons Until now, we do not have any issues or any negative feedback we are so happy and satisfied Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/195787/Narvar/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Popular comparisons [AfterShip vs Narvar](https://www.capterra.com/compare/178663-195787/AfterShip-vs-Narvar)