# Page 2 | Narvar Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is Narvar the right Warehouse Management solution for you? Explore 58 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/195787/Narvar/reviews --- Narvar 4.7 (58) [View alternatives](https://www.capterra.com/p/195787/Narvar/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 2 - Reviews of Narvar ## Showing most helpful reviews Showing 26-50 of 58 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use MR Miquel R. Business Operations Manager Retail Used the software for: 1-2 years ### "Returns excellence" May 26, 2023 5.0 satisfied in terms of customer experience, but there are some issues that are still pending to be solved by the IT team Pros Easy for the customer to follow up with the returns and also pushing exchanges for revenue retention. Cons continuos changes make it important to follow up with the current processes Alternatives considered [Loop](https://www.capterra.com/p/10009156/Loop/)[Rever](https://www.capterra.com/p/179177/Rever/) Reason for choosing Narvar easy integration and support Review Source DG Dominique G. Sr. Product Manager Retail Used the software for: 2+ years ### "Overall Great Product " November 11, 2021 4.0 Pros Returns and Order track are both great products that are easy to implement and maintain over time. They offer a plug-and-play extension that is easy to configure and test. Their customer-facing interface is clean and put together, with a portal feature that gives the client control over content updates and building specific business rules. Narvar continues to add new features to enhance the customer experience. Dynamic track, for example, offers a more robust and customized shipping track page experience to the end user. Cons Reporting is lacking on a granular level. Although there are high-level reports, there is room for improvement. Additionally, certain requests for smaller changes to business rules or content updates will require support outreach. This can become cumbersome. Review Source JP James P. Operations Manager Consumer Goods Used the software for: 6-12 months ### "Easy setup, great customer experience." June 1, 2023 5.0 Pros The integration was seamless, the staff at Narvar were attentive and helpful in the transition and helping to get our return policy rules copied over. Our customers love the simple, guided return authorization page and instant return label. Cons One feature that is lacking from Narvar is the ability to "rate shop" with return label carriers. We would love to see this feature implemented in the future. Ideally the feature would choose the least expensive return label based on the products being returned and the location of the customer. Review Source AP Andrew P. Director of Marketing Apparel & Fashion Used the software for: 1-2 years ### "Staff and Customers Love It" June 8, 2023 4.0 Pros We have a small staff, so the integration of Narvar has really helped the workload for our customer service team and created a simple self-serve process for customers. This integration has been a great addition and the customers love it! Cons Analytics are lacking - there could be much more data about the products returned and reasons. This would help us improve our products. Review Source KM Katharine M. Director, Digital Marketing Retail Used the software for: 1-2 years ### "Narvar Landing Page + Emails" November 11, 2021 5.0 We are able to deliver a great client experience + even drive incremental traffic and revenue to site with the branded content. Pros We have high AOV product and the delivery tracking is key to a great client experience! We love being able to reduce "WISMO" customer service calls by pro-actively messaging the deliveries. Cons N/A-- love the experience. Narvar is a best in class solution. Review Source CW Connie W. Customer Service Apparel & Fashion Used the software for: 2+ years ### "Ease of Returns " July 28, 2023 5.0 Pros The ease of clients initiating return through the returns portal. Cons Timeframe to officially launch was a lengthy process. Reason for choosing Narvar Price, already existing relationship Review Source BD Bri D. Director of Sustainability Consumer Goods Used the software for: 6-12 months ### "Excellent Product + Excellent Support" October 13, 2021 5.0 Pros We are so grateful to have found Narvar as a solution to managing our returns and improving the customer downstream shipping experience. The tool is built to accommodate unique scenarios (like our own) and is easy to set up. Anytime you have questions, the team is there and ready to help. They go out of the way to ensure that we're getting what we need from the product, even going as far as to have their engineering team create custom rules for us. No other product on the market would have been able to perform in accordance with our Donation Program for all returns so we appreciate the flexibility of the team and the tool itself. \[SENSITIVE CONTENT\] and the engineers are all extremely helpful. Thank you guys! Cons There are minor feature requests that would improve the experience. We've already relayed these to the team such as the ability to generate multiple labels per return cart and having the system look at the customers entire return history vs. just the current return cart. We still look forward to integration with Rise.ai Reason for choosing Narvar Tools ability to accommodate unique return scenarios Review Source DF Dawn F. Director Business Intelligence Retail Used the software for: 2+ years ### "White glove experience!" April 26, 2023 5.0 Narvar provides excellent delivery tracking information to our customers. Pros The implementation and customer success teams are very attentive and easy to work with. Cons Integration with our ERP system was a bit challenging. Review Source WM Wesley M. Ecommerce Director Retail Used the software for: 1-2 years ### "Quality Product - Outstanding Support" October 13, 2021 4.0 Overall i'm very pleased with the tool. The support team have gone above and beyond to service our account and they have been great to work with. Pros The platform has solid features and gets good engagement from users. It has a beautiful UI and allows for customization. Cons The back end of the tool lacks some usability. I have to ask for new categories to be created instead of being able to create them myself for EDD functions. Analytics are solid but could be more robust. Review Source SS Sean S. Director, IT Order Management Health, Wellness and Fitness Used the software for: 2+ years ### "Narvar adds value" August 17, 2023 5.0 With Narvar we have a more unified, branded tracking and shipment notification system that delights our customers. Pros Employees at Narvar are some of the best. Regardless of their role, each person is professional and feels like an extension of our doTERRA team. The product works as expected because they have quality employees that ensure their customers understand and have what is needed at all phases of the relationship. Cons Integrations with new 3pls can be more challenging but that is largely due to the unique nature of each 3pl. Reason for choosing Narvar Features and cost Review Source JH Justin H. Head of Marketing Apparel & Fashion Used the software for: 1-2 years ### "Excellent Tracking and Auxiliary Marketing Tool" September 27, 2023 5.0 The tool has allowed us to turn what was once simply a transactional order/shipping notification into a revenue stream. I have engaged the customer support team at Narvar quite a bit early on and they were always extremely helpful and knowledgable. Pros Love the customization capabilities and the ability to schedule periodic sale-related changes to our main pages to coincide with key selling moments and creative changeovers. Cons The initial setup was a little tricky and required installing some HTML code into other places, such as our auto-generated emails in Shopify. Review Source JA Jen A. Business Optimization Specialist Consumer Goods Used the software for: 1-2 years ### "Narvar Easy to Use" November 17, 2023 5.0 Fast and easy tracking with Narvar for Nespresso products. I would recommend this platform. Pros Fast and easy tracking with Narvar for Nespresso products. Cons Can improve on real time data especially when the package is delivered. Sometimes it can take 10-15 after the order is delivered to receive the email or text notification from Narvar. Review Source GL Giselle L. Digital Project Manager Apparel & Fashion Used the software for: 2+ years ### "Widely Used For A Great Reason" April 24, 2023 5.0 Pros Narvar provides the necessary order tracking services to support our post-purchase experience, and with the marketing/content capabilities from the track page, we're able to extend opportunities for conversion. The client solution team has also worked as an extension of ours to continuously identify new opportunities and support with bringing them to life. Cons The backend UI could be improved upon so that we're not restricted in content management due to having a shared account with our other regions. When migrating to Dynamic Track, this became a challenge as we all needed to commit to the same business strategy with this product. Additionally, I wish there were more analytics coming from the feedback, mainly in how the feedback is categorized and rated over time. Review Source CG Chantelle G. AVP Ecommerce & Tech Strategy Retail Used the software for: 2+ years ### "Good product with accurate tracking" October 13, 2021 5.0 Easy to work with, good customer support and flexible with changes from business side. Pros Ease of end use for consumer. Continuous product improvements to keep up with market trends. Cons Lack of access to be able to update content within the tool itself. Review Source TP Teagan P. Operations Specialist Apparel & Fashion Used the software for: 2+ years ### "A Great Product For Companies of All Sizes" October 13, 2021 4.0 Pros Narvar makes it easy for me to monitor both out deliveries and returns. I am able to pull reports right from the dashboard as opposed to going to several different places and building my own report. Cons I wish that I had more ability to make changes on the fly without the help of our Customer Success Manager. Review Source PL Paul L. Marketing Consumer Goods Used the software for: 2+ years ### "Narvar The Essential Customer Must Have" October 13, 2021 5.0 Customer service calls about when customers will receive products as well as easier return processes. Pros In todays market it is a necessity to supply the customer with as much information about their order as possible. Narvar does that. Cons As a user the software is pretty straight forward and easy to use. Review Source AE Ashley E. eCommerce Brand Manager Retail Used the software for: 1-2 years ### "UX User Friendly and Customer's Best Friend" November 11, 2021 4.0 Pros This software is very easy to use even if you are not a front-end developer. It allows you to customize the experience to meet your brand guidelines and allows you to time drive your content based on promotional needs. Cons I wish that we were also able to customize the Returns track like we can the Shipping. Review Source BB Ben B. Fulfillment Analyst Retail Used the software for: 1-2 years ### "Narvar Review" November 15, 2021 5.0 Enjoyed working with the Narvar team, and they're products are an important part of how we communicate with our customers. Pros It's fairly easy to use, and is the most complete software that I've seen for all things shipping/post-purchase. Cons Not much of a con, but you will need to be sure enough people are trained up on using it to get the most out of the product. For instance, you'll need to be sure your marketing team is in the loop in order to take advantage of the asset slots on the track page and in the emails, and you will also need to be sure your fulfillment team is aware of the ins and outs of the delivery communications. Review Source MC Melanie C. eCommerce Lead Health, Wellness and Fitness Used the software for: 6-12 months ### "Absolutely Love This Product" October 13, 2021 5.0 Pros It is so easy to use and build our marketing campaigns to have on your order tracking pages. You can customize the experience per status and easily track analytics. Cons Sometimes the analytics take time to load and then the page is constantly refreshing Review Source CH Carla H. Ecomm Manager Consumer Goods Used the software for: 6-12 months ### "Narvar: Good in theory, not perfect implimentation" November 11, 2021 5.0 It's nice to talk to customers Pros Enjoy how easy it is to customize, how pretty it looks. Cons I dislike how it is removed from Shopify and only happens when you ship to someone. It would be better if that was your order page from the start. Review Source DJ DeAnne J. vp IT Retail Used the software for: 1-2 years ### "Improve Customer Experience" October 13, 2021 5.0 Seamless and runs like a machine so IT does not have to manage on a daily basis Pros The Shipment notices and the Returns portal are making our customer journey easier and reducing calls. Cons Returns needs to also include Exchanges for all products. Review Source KS Kayla S. Director Retail Used the software for: 2+ years ### "Narvar" September 30, 2021 5.0 Pros It's easy to use, looks good and is customizable. Cons It takes a bit of time to solve problems Review Source tM tia M. Director Apparel & Fashion Used the software for: 1-2 years ### "Narvar works great!" September 30, 2021 5.0 great experience- our CSM is awesome Pros Ease of use for customers and internal staff Cons Would like to be able to exchange for different styles Review Source YLL Yee Ling L. Director of Product Management Luxury Goods & Jewelry Used the software for: 2+ years ### "Seamless integration " May 8, 2023 5.0 Pros I love how easy the integration and hub are built. Cons I would love to see their product team being new features faster to thr market. Review Source VR Verified Reviewer Warehouse Manager Retail Used the software for: Less than 6 months ### "Functional, But Alternatives Offer More For Less" August 5, 2021 4.0 Pros Narvar is relatively average; its intuitive user interface allows us to keep our customers up to date as to the status of their shipments, and our employees also find it easy to navigate and operate. Cons Alternatives such as Shopify integrate themselves into the entire storefront, which can save money if you are operating different software for your storefront and shipment ends. Furthermore, self-designed order status trackers are also cheaper. Review Source Similar Products Featured