--- title: "Tresta Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Tresta Software - reviews, pricing plans, popular comparisons to other VoIP products and more." source_url: "https://www.capterra.com/p/195791/Tresta/" page_type: "product" language: "en" --- # Tresta Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on August 3, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Tresta ## What is Tresta? Tresta is a virtual phone system and mobile app that turns any smartphone into your business phone. With calling, texting, and powerful call management features, Tresta helps your business communicate smarter and more efficiently. Tresta offers all the features you need to help your business look its best. Competitively priced with no contracts, no premium feature fees, no per-minute charge, and no hidden costs. Get started today and try Tresta for free for 7 days. ## What is Tresta used for? [VoIP](https://www.capterra.com/voip-software/)[Cloud PBX](https://www.capterra.com/cloud-pbx-software/)[Business Phone Systems](https://www.capterra.com/business-phone-systems-software/) Top alternative Featured Overall rating Based on 3 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $25 Per User, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Tresta?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.tresta.com&name=Tresta) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Tresta 3.0 (3) VS. [4.7 (1,787)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting Price $25 Per User, Per Month Starting Price $15 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 3.7 (3) Ease Of Use 4.6 (1,767) Value For Money 3.0 (2) Value For Money 4.6 (1,517) Customer Service 3.0 (2) Customer Service 4.7 (1,536) ## Tresta alternatives [4.4 (132)](https://www.capterra.com/p/161865/Intulse/reviews/) Starting price $42.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [4.7 (884)](https://www.capterra.com/p/169627/RingOver/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.4 (467)](https://www.capterra.com/p/158704/3CX/reviews/) Starting price $350.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 88% of reviewers rated it above 4 stars [4.1 (225)](https://www.capterra.com/p/157853/JustCall/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 80% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/195791/Tresta/alternatives/) ## FAQs about Tresta Overview ### What company size and specific industries is Tresta built for? Tresta is designed for startups, small businesses, and growing teams that need a scalable business phone system. It is built for companies that are expanding and want a solution that can grow with their changing communication needs. Features and Usability ### What are the key features of Tresta? Tresta offers VoIP calling with call routing, call transfer, ring groups, call scheduling, and an automated attendant for business phone handling. It also includes call logging, call recording, caller ID, voicemail transcription, SMS messaging, chat/messaging, contact management, access controls, and real-time reporting and analytics. Getting Started and Support ### What training and onboarding options does Tresta offer? Tresta provides live online training and documentation to help teams get started. Live online sessions support guided setup and product walkthroughs, while documentation offers written reference material for self-paced learning and later review of features and steps. Getting Started and Support ### What customer support options does Tresta offer? Tresta offers Email/Help Desk, FAQ/Forum, Knowledge Base, Phone Support, and Chat. Support is presented through both self-service and direct contact channels, giving users multiple ways to get help when questions come up. ## Features AI summary Based on 2,504 VoIP reviews Capterra reviewers highlight these as the top features buyers look for in VoIP software: - **Online Voice Transmission** (**58%** of reviewers rated this feature as critical) - **Call Routing** (**49%**) - **Mobile Access** (**56%**) Tresta includes **Call Routing** and **Mobile Access**, giving teams a way to direct calls efficiently and stay connected from anywhere. However, it does not offer **Online Voice Transmission**. Instead, it provides other important features that reviewers also value, including **Voice Mail** (**47%**) and **Chat/Messaging** (**54%**), helping businesses manage missed conversations and support faster internal or customer communication. Chat/Messaging 1.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Communicate using direct chat or messages within the system Call Recording 1.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Record the audio of phone conversations for quality assurance purposes Unified Communications 1.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Consolidate and integrate communication tools as one platform or entity to enhance business communication and collaboration Voicemail Transcription 1.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Transcribe voicemail audio messages to written text that is sent over email Access Controls/Permissions Define levels of authorization for access to specific files or systems Automated Attendant A voice menu system or virtual receptionist that transfers callers to an extension without going through a telephone operator. Tresta 29 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Automated Attendant: A voice menu system or virtual receptionist that transfers callers to an extension without going through a telephone operator. - Call Logging: Collects essential call data such as call origin, call destination, call length, and other transaction details - Call Recording: Record the audio of phone conversations for quality assurance purposes - Call Reporting: Track and report on all incoming and outgoing calls - Call Routing: Sends voice calls to a specific queue based on predetermined criteria - Call Tracking: Process to identify source of incoming calls, date, time, duration or caller type using a unique phone number - Call Transfer: Transfers live calls to other agents - Caller ID: Identify the number and contact information of a caller before answering the phone - Chat/Messaging: Communicate using direct chat or messages within the system - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Contact Database: Centralized database of stakeholders and their contact information such as names, address, phone number etc. - Contact Management: Manage, organize, and store contact information - Customizable Reports: Alter the layout and content of reports - For Cloud Phone Systems: For Cloud-based phone system that sends and receives calls via the internet. - Mobile Access: Access software remotely via mobile devices - Multi-User Collaboration: Two-way actions and communication between multiple users in real time - On-Demand Recording: Record the audio of phone conversations for quality assurance purposes - Pre-recorded Messages: Set of pre-recorded messages for candidates that can be shared before, during and after the video interview - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-Time Monitoring: Active monitoring of systems, applications, or networks - Real-Time Reporting: Active reporting of data and metrics - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Role-Based Permissions: Set & manage permission levels based on user roles and restrict access to only authorized individuals - SMS Messaging: Send messages via SMS - Unified Communications: Consolidate and integrate communication tools as one platform or entity to enhance business communication and collaboration - Voice Mail: Computer-based system that allows users to send and receive voice messages - Voicemail Transcription: Transcribe voicemail audio messages to written text that is sent over email --- Get Advice We can help you find the software with the features you need. Features 3.7 (3) 3.7 Based on 3 reviews ## Pricing Value for money 3.0 (2) Free Trial Basic $25.00 Per User,Per Month Value for money 3.0 (2) 3.0 Based on 2 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 3.0 (2) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 3.0 (2) 3.0 Based on 2 reviews ## User reviews Overall rating 3.0 Based on 3 reviews Filter by rating 5(0) 4(2) 3(0) 2(0) 1(1) Mentioned topic Sorted by most recent DT Donna T. Managing Member Real Estate ### "Tresta Trial Review" 1.0 Overall Rating 1.0 1.0 Ease of Use 2.0 2.0 Features 3.0 3.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 February 1, 2022 Although the service reps are pleasant on the phone, their assurances of finding resolutions to texting issues went unanswered and their customer support is very poor; also, they don’t have weekend support for subscribers. Pros Relatively easy to register There’s nothing else to add here… Cons The local number Tresta assigned to my business wasn’t functional with the majority of text messaging- Very disappointed in lack of customer support after promises of prompt attention and resolving the issue ( which was never done) Reasons for choosing Tresta To see if it would simply work as an alternative local number for marketing purposes and it failed miserably. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SA Samuel A. Vacation Rental Assistant Real Estate ### "The almost perfect Virtual Phone System." 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 April 24, 2021 We had an overall great experience with Tresta. Tresta is the first auto-attendant Virtual phone system we've ever used. We were able to route calls to the needed staff members, which makes us more efficient in our business. Pros Here are the Pros. 1. It's relatively inexpensive when compared to other similar Virtual Phone System 2. Tresta offers amazing features such as Auto-attendant, Call Forwarding, Mobile App, Call Recording, Voicemail system, among others. 3. Tresta offers a 30-day free trial. Not many offer that much. 4. Tresta's customer service is quite good. You'll often get a quick response by chatting them up on the desktop. 5. You can set the Caller ID either to your business number or your caller's number whenever a call comes in through Tresta. I'm sure I probably missed a couple of other pros. The bottom line is that Tresta is an overall good software. Its overall effectiveness depends largely on what solution you are looking to solve with a Virtual phone system. Cons What constitutes a con differs from user to user. The truth is, our needs as a business grew beyond what Tresta had to offer, but that doesn't mean other businesses won't find Tresta's features sufficient. The most glaring con irrespective of your business need is that You don't get notified of all calls. You'll only be notified of calls that make it through your greeting message or auto-attendant settings. Basically calls that ring. If someone calls and drops the call after a few seconds without ringing, you'll not be notified at all. You would need to log into the app via desktop to see this. Hopefully, the Tresta team can improve their system to notify users of all calls. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AN Anonymous User Partner + Creative Director Marketing and Advertising ### "Almost what I need" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 5/10 December 15, 2020 Overall, it does the job because we do VERY LITTLE phone communcation as a business. We will be moving on from Tresta though as we continue to grow. Pros Call forwarding to my personal phone is the single reason we purchased Tresta. There's no need to have a dedicated phone for business use, especially as a remote company. I do like that callers don't have the awkward time on hold that they would have when we used to use Google Voice. Cons The app has been buggy at times, and I have no idea when a call comes through if it came through Tresta or not. I want to know if it's a business call or a personal call when I see the caller ID. Switched from [Google Voice](https://www.capterra.com/p/210592/Voice/) Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.