# Hugo Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Hugo the right Meeting solution for you? Explore 52 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/195893/Hugo/reviews --- Hugo 4.8 (52) [View alternatives](https://www.capterra.com/p/195893/Hugo/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Hugo Ease of use 4.6 Customer Service 4.8 ## Pros and Cons in Reviews AE Alaa E Technical Outsourcing SpecialistInformation Technology and Services, 11 - 50 employeesUsed the software for: More than 2 years. “Hugo allows us to move forward with innovative meeting preparation by providing tools for collecting and organizing notes and questions, discussing them with the rest of the team, and recording and saving their responses.“ May 31, 2022 RB Rishi B Director of Technical Strategy, Advisory ServicesHospital & Health Care, 51 - 200 employeesUsed the software for: Less than 6 months. “Searching for notes - I feel that there are too many options and the experience is a bit subpar.“ August 3, 2021 CW Craig W Director of OperationsFinancial Services, 2 - 10 employeesUsed the software for: Less than 6 months. “I also love the meeting templates because I can ensure all of our advisors/reps are gathering the same information in the same format every meeting.“ May 11, 2022 AT Akaki T Associate Partnerships SpecialistComputer Software, 51 - 200 employeesUsed the software for: 6-12 months. “Nothing notable, might be slow to respond when ~100 users try to access the same meeting note.“ May 10, 2021 Marina K Transformation SpecialistInformation Technology and Services, 5,001 - 10,000 employeesUsed the software for: I used a free trial. “Hugo solves this for me by allowing me to take notes in a structured way, share them, adding tasks and use them in follow-ups without loss of information.“ October 14, 2021 CS Cassie S Operations ManagerInsurance, 2 - 10 employeesUsed the software for: I used a free trial. “Some features are a little difficult to find.. for example, I spent 3 days trying to find how to rename an "Impromptu Note"“ September 21, 2021 PI Pulat I EngineerEnvironmental Services, 5,001 - 10,000 employeesUsed the software for: Less than 6 months. “I love its seamless integration with google suite and that it also enables me to collaborate in real time with my team and external stakeholders as well as it enables me to share the PDF version of the notes with all attendees and beyond. “ November 2, 2021 MM Musa M Regional ManagerComputer Software, 51 - 200 employeesUsed the software for: 1-2 years. “The share button is difficult to operate after clicking on the save button first.“ November 2, 2021 ## Showing most helpful reviews Showing 1-25 of 52 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Mazyar M. H. President Law Practice Used the software for: Less than 6 months ### "A Powerful, Flexible, Simple Solution" March 2, 2021 5.0 Overall experience: Very positive. Easy to use. Intuitive. Just log in and go. That's my kind of solution. Pros Hugo's strongest features derive from its flexibility (easily incorporate 3rd party software) and its ease of use (readily invite, update, and loop in anyone on your team). Meanwhile, it is easy enough to use that one can set up a meeting, prepare an agenda, invite participants, take notes, and share follow up tasks , all on the fly. The best solutions are powerful but simple. Cons I have no serious complaints, but there are little things. For instance, Hugo does not appear to grey out past events, or to let the user select, then move, meetings around. Nor does it appear one can copy recurring events. Maybe the capability is there, but I haven't found it. It would also make sense to download contents from a meeting. Again, this may be possible, but I have yet to see it. But these are bug-fixes at best. Overall, the product is quantum leap over the alternatives. Alternatives considered [Google Docs](https://www.capterra.com/p/160756/Google-Docs/)[Workiro](https://www.capterra.com/p/204997/GetBusy/)[Asana](https://www.capterra.com/p/184581/Asana-PM/) Reason for choosing Hugo Hugo had all the features, plus the ability to integrate with other solutions. Review Source RB Rishi B. Director of Technical Strategy, Advisory Services Hospital & Health Care Used the software for: Less than 6 months ### "Hugo - My New Default for Managing Meetings & Taking Notes" August 3, 2021 5.0 Absolutely terrific. It has become the #2 tab in my browser after my inbox. High quality, seamless to use, highly organized. Pros My Meetings dashboard page. The Prepare section/widget on that page. Using templates. Tasks in a meeting doc. Cons Searching for notes - I feel that there are too many options and the experience is a bit subpar. I'd rather get the raw results with maybe my authored documents prioritized at the top, then have the ability to filter on "company" or "contacts" or otherwise. Switched from [Notion](https://www.capterra.com/p/186596/Notion/) My company subscribed us to Hugo and I loved it right off the bat as soon as I saw that my meetings were synced into my note taking workflow. Review Source VR Verified Reviewer Director of Product Design Real Estate Used the software for: Less than 6 months ### "While the idea is great, it's not practical" August 19, 2021 3.0 Pros I like that it forces focus time and blocks out those times on the calendar. Cons I've had situations where meeting invites were being scheduled for a date that was further out than needed because of the blocks of time that it automatically puts on my calendar. Review Source VR Verified Reviewer Corporate Social Responsibility and Impact Sourcing Outsourcing/Offshoring Used the software for: Less than 6 months ### "Love it! Hugo makes meetings organized and a bit more bearable." September 1, 2021 5.0 As an adult with inattentive ADHD, Hugo has helped me organize thoughts and process ideas more quickly. I am better prepared and the notes feature helps me be more efficient regarding post-meeting follow-up. Pros Clean interface, integrations are useful, great organizing and project management tool! Cons Not a fan of the reminders through slack, but it's not really a con because I need it. It would be great if there was a way to have transcripts of virtual meetings. Alternatives considered [Taskade](https://www.capterra.com/p/170932/Taskade/) Reason for choosing Hugo Ease of use and commonsense layout. Review Source Adam M. Executive Director Non-Profit Organization Management Used the software for: Less than 6 months ### "Great Idea executed well" October 5, 2021 4.0 Pros The UI is great, and the templates are beneficial whether your meetings follow a formal Robert's Rules of Order or are much more casual. The integration with Todoist is helpful to me, but adding and assigning tasks from meetings is great for our entire staff. Cons I'm waiting for the creation of an app for my iPad and iPhone. The website is functional on my iPad in meetings but not as quick or effective as an app. However, I have been assured they are working on it. Review Source VR Verified Reviewer Operations Manager, Customer Success Real Estate Used the software for: 6-12 months ### "Must have for better meetings!" June 10, 2021 5.0 Overall, Hugo is a beautiful platform. It's the easiest way to have better, more efficient meetings as well as document talking points and follow up items. LOVE it. Pros Ease of creating meeting agendas for 1-1s or small groups, as well as the ability to assign tasks or follow up items for the next meetings. Awesome bonus: being able to pull from notes or prep from previous meetings to help structure future iterations of recurring meetings. Cons Inability to create 1-off tasks for yourself outside of meeting notes or prep. Inability to pull prep or notes from meetings that are not part of the same recurring series. Review Source Marina K. Transformation Specialist Information Technology and Services Used the software for: I used a free trial ### "Great app to make meetings more effective. " October 14, 2021 5.0 Meeting notes and follow-ups where hardly ever done in meetings. This was not effective. Hugo solves this for me by allowing me to take notes in a structured way, share them, adding tasks and use them in follow-ups without loss of information. Pros Easy to use and intuitively. Templates provide a great base but can be customized to my needs. Hooks up to me calendar and makes it easy for me to plan my days' meetings. Cons I cannot add the app in my MS Teams tenant. It would be great to have the templates directly in the teams meetings. Review Source Alexander H. Product Owner Insurance Used the software for: 6-12 months ### "This is how you build a product." June 10, 2021 5.0 It is maybe the only piece of software that has given me genuine joy working in Product roles. Pros Most? That it was a single click from being in a meeting to beginning to write notes using a pre-set template built for Product Owners? It is literally dreamy software. It hooks directly into your Google or 365 calendar and just.. works. You can even share with your team, this wasn't my purpose for it, but it has it. It's searching is lightning fast and accurate. Cons I don't really have a knock against the product. Just you need to hope/pray your 365/Gsuite admin will allow calendar access. My (current) company keeps throwing up frankly false reasons as to why it can't, but the last one was around data centre location (US based), so there's that. Maybe if they get some EU servers that could help. Review Source Brandon G. Technical Support Specialist Internet Used the software for: 1-2 years ### "Fantastic tool for anyone who has meetings" February 19, 2021 5.0 Hugo is awesome. A must have tool for anyone with meetings. It is great for prepping for meetings, taking notes and coming up with actions afterwards. Keeps clients and team members updated on what's happening. Pros This tool is so awesome because it integrates with other software such as project management software or slack to share notes and keep everyone informed on what happened and any actions to be taken. Cons It doesn't support Microsoft Exchange so I couldn't use it at my new job. But hopefully they add support or they switch to office 365 at work so I can use this great tool again. Review Source Jordan T. Director of Client Experience Professional Training & Coaching Used the software for: Less than 6 months ### "Great time management and organization tool!" April 6, 2021 5.0 Pros Hugo has immediately helped me stay more organized and easily be able to find notes from past meetings without clunky spreadsheets, documents, etc. It also helped me eliminate numerous notepads and journals from my desk that I was always searching through to find that one thought I had written down. Just getting started with the team collaboration features but I think they are going to help our team stay organized as well. Plus the customer service has been fantastic Cons Really nothing major that I would note here. There was a slight learning curve but that's true with any new software or tool Review Source AR Aniirudh R. Graduate Research Assistant Research Used the software for: I used a free trial ### "A One-stop shop for all things meetings & Collaborations" October 1, 2022 5.0 Pros The seamless integration of all the things that meetings require and giving us the tools like powerful note-taking options which are easily retrievable makes this wonderful Cons Getting used to the software can perhaps be more intuitive - maybe some tutorials or pointers would help Switched from [Slack](https://www.capterra.com/p/135003/Slack/) Because of end-to-end integration that Hugo Provides and Google Keep is too cluttered Review Source VN Vijay N. CMO Marketing and Advertising Used the software for: Less than 6 months ### "Awesome meeting / note taking app" October 7, 2021 5.0 Simply a pleasure to use. Pros Keeps the team engaged before and after the meeting. Not only that it helps team plan for the meeting making sure that there are no surprises during the meeting. Buttery smooth to use and zero learning curve. Cons Nothing at all. Just a well developed application. Reason for choosing Hugo It pull the meeting I add in my calendar to the application directly. That helps a lot - It help me keep a track of all the conversation and with whom I'm having those conversation. This makes it absolute breeze to use. Less data entry. Just focused productivity. Review Source AW Alexis W. Admin Assistant Non-Profit Organization Management Used the software for: Less than 6 months ### "Great Option for Organizations with Multiple Projects" September 3, 2020 5.0 I love being able to share my notes and make them accessibile to other members of the group to view on their own without needing an additional folder in google drive. It also makes real-time collaboration so much easier with organizations that do not use google software. Pros I love the ease of integration in google calendar and the ability to easily share meeting notes via email with members outside of your team. Cons I am hopeful to see more integrations with additional applications like Google Tasks or a Mobile app for both Android and ISO. It can be tricky to have multiple team members taking notes at the same time, we've had problems with meeting agendas disapearing or user access removed but with some trouble shooting have worked around these issues Reason for choosing Hugo Zero cost for us currently, and google calendar integration Review Source JP Janine P. Sales & Advertising Coordinator Automotive Used the software for: 1-2 years ### "Excellent for team collaboration! " May 18, 2021 5.0 Pros Hugo is fairly easy to use with many features and functions that help facilitate meetings. Cons Still a few bugs I believe they're working out, but they always seem to be making improvements and updates for the better! Review Source LC Liam C. Water Quality Management Specialist Government Administration Used the software for: Less than 6 months ### "Great for meeting minutes" November 30, 2021 5.0 Pros Hugo helps me and my team track meetings and keep projects on track Cons I have to print to PDF if I want to share with people not using Hugo Review Source VR Vishesh R. Managing Partner Venture Capital & Private Equity Used the software for: Less than 6 months ### "Hugo for VCs" September 3, 2020 5.0 As a VC, this does address a problem statement of capturing all my meetings, notes, tasks in one place! Pros I like the fact that it prompts and allows for me to capture all the notes from my meetings and conference call and its a nice way to share notes, create tasks, follows up and keep a depository as well. Cons I would wait for them to offer more fonts and Word like formatting features over time. Review Source FC Francisco C. Solution Expert Computer Software Used the software for: 6-12 months ### "Easy to use" September 3, 2020 5.0 Pros With the meeting templates I can quickly do my meeting notes and send them to the client profile through the integration with Pipedrive. Cons Would be good an integration with Google meet and/or Zoom in order to take some notes during the meetings. Review Source VR Verified Reviewer Strategy Director Design Used the software for: Less than 6 months ### "Fantastic & well thought out" September 16, 2020 5.0 really great, super keen customer support & intelligent system that felt well rounded Pros It was really well deisnged, super smart & intuitive - the intergration with calendar & slack was incredible Cons would love it to be a desktop app!! i hate using software in browser Review Source AE Alaa E. Technical Outsourcing Specialist Information Technology and Services Used the software for: 2+ years ### "Excellent tool for facilitating meeting planning and follow-up." May 31, 2022 5.0 We were able to prepare meeting materials ahead of time, engage all team members, ensure their input and responses, and know exactly what would happen after the meeting without having to go in and review meeting notes with Hugo. Hugo downplays the significance of having all team members present at each meeting, instead of distributing duties so that individuals can focus on other work while still being informed of all outcomes. Pros Hugo allows us to move forward with innovative meeting preparation by providing tools for collecting and organizing notes and questions, discussing them with the rest of the team, and recording and saving their responses. I enjoy being able to interact with my peers and prepare for meetings using Hugo's pre-made templates, which allow us to stay organized and access old notes quickly. Meeting minutes can be created, files can be attached to meetings, and we can go back to previous meetings. Hugo is great at keeping me organized, and I always know what to do next. I like how Hugo gives us a complete history of all past meeting minutes and allows us to simply keep track of their updates. Cons Hugo has no drawbacks in my opinion, as it is highly intuitive and easy to use, and it can be used for a variety of purposes other than meeting preparation, such as task management. Review Source BM Brittney M. Account Executive Higher Education Used the software for: I used a free trial ### "Hugo-task and notes in 1 place" February 8, 2022 5.0 Pros That my meetings and the accompanying tasks are in one location. Previously my post demo workflow consisted of using Google Tasks, the notes app on my laptop, and my google calendar. It was fine, but I am glad with Hugo I've found a better way. Hugo lays out my calendar for the day/week, and my associated tasks and notes in one central location. It's really convenient to see my upcoming meetings and any associated meetings with the related docs attached. It has made my follow-up game faster and more accurate too. Cons It seems like there is a ton you can do and it can be semi-difficult to set everything up the way you might need. Review Source JB Jenn B. Engagement Manager Computer Software Used the software for: I used a free trial ### "HUGO solves Project Management Pain Points" November 17, 2021 5.0 I found HUGO searching for a software that was like Front with greater PM functionality. I signed up for the free trial of HUGO and Drag. I taught myself the software, implemented it into my daily work within an hour (which includes creating templates and forms) and was in love with this software day 1. I have shown it to my team, utilized it in current client meetings and pitched it to my boss for full implementation. Pros HUGO puts all the administrative pieces of project management into one space and integrates with all our company's applications that we use. HUGO saves me hours each week by streamlining the weekly grind of managing a project. Cons If I have to list a con, it would be that I have wasted too much time trying to find a con. Everything that I need to run my meetings is handled in HUGO. Would be nice if I could allow users to select a time block to request a meeting on my calendar. Review Source BC Bryan C. Director of GIS & IT Commercial Real Estate Used the software for: I used a free trial ### "Meeting Agenda Software for Those that Need To Get Stuff Done" August 16, 2021 5.0 We had way too many meetings that occurred without any sort of agenda. Hugo has corrected that issue and allows my team to come to meetings informed and prepared to contribute whereas in the past they showed up and waited for someone to raise a topic and then chime in. Pros The ease at which this platform makes creating meeting agendas and the integrations that it offers for other platforms like Asana have been transformational! Cons The text editor can be a bit finicky to work with starting out, but nothing that is not able to be overcome. Review Source MF Mohamed F. Associate Payments Banking Used the software for: 2+ years ### "helps to engage more effectively with meeting content and track results." February 13, 2023 5.0 With Hugo, we are able to run meetings efficiently, as everyone involved knows exactly what they need to do. Pros Hugo is intuitive, and it's great that we can use it to track meetings in full detail, record minutes, delegate tasks to specific team members, and set automatic reminders to ensure everyone sticks to their deadlines. Hugo offers a number of tools that help the team get a clearer picture of what they need to do in order to be successful, such as the ability to continually update status, which makes things clear to everyone and allows them to fix the situation well in advance of the next meeting. Cons I didn't have any problems while using it, as I find all of Hugo's tools easy to use. The interface is straightforward as well. I can easily access meeting minutes and make required updates. It is great that the notification system works as intended. Review Source CW Crick W. SVP Customer Success Industrial Automation Used the software for: 2+ years ### "Huge for Hugo" September 4, 2020 5.0 Fantastic. Easy to adopt, easy to share, integrates with CRM, git, Slack, and many other tools we use. Super simple to share notes taken through the Hugo app itself or through publication to other communication tools (e.g. Slack channels). Pros This app brings my team closer together by making meeting note taking easy to do and the sharing of information across my organization automatic Cons It's super easy to pick up and use this software. I look forward to fully developed mobil version Reason for choosing Hugo It's calendar driven, works better, has better features, is better integrated, and has more advanced sharing functionality than the alternatives. Review Source CW Craig W. Director of Operations Financial Services Used the software for: Less than 6 months ### "Hugo is a time saver and meeting miracle maker!" May 11, 2022 5.0 It has been excellent! Support helped me workaround what I thought might be an issue but turned out to be a huge feature and time saver for us. Pros Having everyone on the same page during meetings and knowing who is responsible for what at the end of the meetings. I also love the meeting templates because I can ensure all of our advisors/reps are gathering the same information in the same format every meeting. Cons I just wish it integrated with a more CRM's because ours is not supported. Reason for choosing Hugo Because those Google meeting notes documents by default were saved to the users "My Drive" and not shared with the team. Also, tagging people in action items in the Google Doc didn't guarantee the user would know about it, nor would anyone else on the team. So the only way to find out for sure if nothing was falling through the cracks was to go in and review every meeting document to see if something needed to be done...huge time drain. Review Source Similar Products Featured