# Page 2 | Hugo Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 2 - Is Hugo the right Meeting solution for you? Explore 52 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/195893/Hugo/reviews

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Hugo

4.8 (52)

[View alternatives](https://www.capterra.com/p/195893/Hugo/alternatives/)

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Last updated March 13th, 2026

# Page 2 - Reviews of Hugo

## Showing most helpful reviews

Showing 26-50 of 52 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

JG

Joyce G.  
Human Resources  
Information Technology and Services  
Used the software for: Less than 6 months

### "Great and Effective Tool"

January 5, 2022

5.0

Easy, useful, helpful. I stay much more organized and on top of things because of this tool. It also helps me keep my calendar clean. I was doing a lot of workarounds before, adding more "meetings" to my calendar so that I could have a separate place to jot down meeting notes without sharing them with all the attendees. Hugo solved that for me.

Pros

\- Easy to jot down private notes that directly and clearly connect with the specific meeting. - Easy to share notes with attendees. - Easy to share notes with non-Hugo users (which can draw them in to use the tool)

Cons

There isn't much that I dislike about the software, or that I like least. I've only been using it for 4 months, so still exploring.

Review Source

JG

Julie G.  
IT Business Lead  
Hospitality  
Used the software for: 6-12 months

### "Hugo - game changer"

March 21, 2022

5.0

We create and keep our business meeting minutes and some of our tasks in Hugo.

Pros

Hugo is a great product to bring together all of your meeting information in one place. This includes minutes and tasks and other useful detail.

Cons

There are always improvements to be made in any product, but for us it does what it says on the tin.

Review Source

AA

Aaiza A.  
Student  
Public Relations and Communications  
Used the software for: 6-12 months

### "Overall Review"

May 15, 2021

4.0

Pros

I liked how it automatically saved previous notes which could be accessed by everyone with the link to the notes. This made it easy for everyone to refer to the notes for their tasks when needed. Another thing I really liked about the website was how quick it was to register and set up the account. Overall it works well for its purpose and I enjoyed my time using it.

Cons

The formatting/alignment/layout features of the notes can be improved more. For example, if I insert a bullet list in between my text and am done with the list, it is very hard to remove the next bullet points for the normal paragraph to resume. Another thing I noticed was that if there's text with bullet points in between and I erase a line in the middle, the formatting and layout of the whole text changes rather than being unaffected. It's also very difficult to fix again. Overall I think the formatting and layout options of the text can be made easier for the user since it's very difficult to make changes without ruining the whole note.

Review Source

VR

Verified Reviewer  
Sales Development Representative  
Aviation & Aerospace  
Used the software for: I used a free trial

### "Good collaborative tool to take meeting notes"

October 11, 2021

4.0

Good experience, it has improved the meeting notes efficiency within my company

Pros

Product user-friendly and collaborative, easy to see all the upcoming meetings

Cons

It would be great if we could find past meetings quicker

Review Source

MM

Musa M.  
Regional Manager  
Computer Software  
Used the software for: 1-2 years

### "Candid review of Hugo.com"

November 2, 2021

4.0

Collaborative meetings especially starting with the covid 19 period and helps us arrange our meetings and strategies.

Pros

Meeting Management and the flexibility to hover over previous meetings and align with current meeting

Cons

The share button is difficult to operate after clicking on the save button first.

Review Source

CM

Caitlin M.  
COO  
Real Estate  
Used the software for: Less than 6 months

### "Hugo makes my brain searchable"

August 3, 2021

4.0

Fantastic.

Pros

I love that it helps me collate all of my teams thoughts/meetings/ideas in one place and it's easy to search. I was traditionally an analog person preferring the bullet journal system, but with 4 locations and a quickly growing team it was becoming impossible to keep track and organize all of my to-dos in one place. Or, I would have pages and pages of notes and it was difficult to remember where the task lived to remind myself of what needed to be done. Hugo solved that for me. It all lives in one place now and it's allowed my brain to be searchable!

Cons

It is still relatively new, so it's not always easy to use or things change and you have to figure it out again. But worth it.

Reason for choosing Hugo

Does so much more than just workflow.

Review Source

VR

Verified Reviewer  
Account Coordinator  
Computer Software  
Used the software for: Less than 6 months

### "More Organised than Ever"

February 7, 2021

5.0

Hugo has definitely helped me become more organised when it comes to meetings and preparing for the week ahead.

Pros

Hugo is the greatest note keeping tool that I have ever used. It reads your calendar and allows you to set up your meeting by suggesting meeting templates to you, and also offers you gentle follow-up reminders once a meeting is completed. Its so easy to use and set up, customer service is fantastic and I love having everything I need in one place. Highly recommend!

Cons

There is not one thing that I dont like about this tool. It's compatible on all the devices I use (Laptop and iPad)

Review Source

SM

Scott M.  
Customer Success Engineer  
Information Technology and Services  
Used the software for: 1-2 years

### "Great Product"

September 16, 2020

5.0

Great company and very responsive.

Pros

Easy to use and take notes. Good integration with calendar system making it very simple to use. Good team coordination so others can see the notes after the meetings as well.

Cons

Nothing really. It works great! They are updating all of the time to add even more features. The complaints I had have been resolved.

Reason for choosing Hugo

Cost and ease of use.

Review Source

VR

Verified Reviewer  
Founder and CEO  
Marketing and Advertising  
Used the software for: Less than 6 months

### "Meetings FINALLY out of Google Docs"

March 11, 2021

5.0

Overall an amazing product that will keep both us and our clients accountable for what was said, what we need to do and easily send it over to our project management tool.

Pros

We LOVE that we don't have to have meeting agendas and notes trapped in Google Docs anymore. We can turn meeting notes into tasks in either Hugo or Asana and everyone is held accountable for what they said they would do and when.

Cons

Not totally clear on how to roll this out to the team in a global way yet or how to get this over to the client, but to be fair, I have to go through their training videos.

Review Source

VR

Verified Reviewer  
CEO  
Marketing and Advertising  
Used the software for: Less than 6 months

### "Great meeting note taking app"

March 2, 2022

5.0

So far it's been very useful, my team likes it too. I've not been using it for long enough, so I'm not sure how it would integrate with our CRM system or finding notes from meetings that were held a while ago.

Pros

Being able to collaborate meeting notes with colleagues in real time to meetings linked to google calendar is great. No more random google docs sheets floating around

Cons

It takes a few seconds to load up the info once clicked, could be a bit snappier.

Review Source

VR

Verified Reviewer  
President  
Religious Institutions  
Used the software for: Less than 6 months

### "Just what I needed..."

February 9, 2021

5.0

The easy of collaborative meeting prep, use during the meeting, and locating the information after the meeting has been a life saver for our little team.

Pros

The ability to takes notes in a meeting where the information is tied to the calendar event is just what I was searching for when I discovered Hugo.

Cons

Since Hugo is tied to my Google calendar, it would be great if the todo's we can generate in the meetings could be linked back to Google tasks without needing a third party app like todoist, etc.

Reason for choosing Hugo

Entry price was free. A big deal for a small non-profit with limited financial resources.

Switched from

[Google Docs](https://www.capterra.com/p/160756/Google-Docs/)

We were having trouble locating information from meeting minutes in Google Docs.

Review Source

PI

Pulat I.  
Engineer  
Environmental Services  
Used the software for: Less than 6 months

### "Finally found what I was long looking for"

November 2, 2021

5.0

Overall I am very satisfied with what hugo has to offer.

Pros

I love its seamless integration with google suite and that it also enables me to collaborate in real time with my team and external stakeholders as well as it enables me to share the PDF version of the notes with all attendees and beyond.

Cons

I kind not fun of the notetaking window. It could have been more user friendly, something like google docs or MS Word, but I guess this is just my personal preference

Review Source

DS

David S.  
Financial Planner  
Financial Services  
Used the software for: 6-12 months

### "Invaluable tool"

March 2, 2022

4.0

Enjoyable

Pros

We use it daily and is an easy meeting for everyone involved to manage the meeting note.

Cons

A few bugs need to be fixed, and ability to adding better with CRM

Review Source

ES

Erik S.  
Digital Marketing Manager  
Information Technology and Services  
Used the software for: Less than 6 months

### "Highly recommend. A much needed tool for our team!"

March 1, 2022

5.0

We have a very busy team of marketing and lead generation professionals and have multiple meetings a day to discuss processes, vendor management, etc. Anytime we can automate communication is a win in our books.

Pros

The ease of note-taking and team collaboration is second to none. We're currently using the free version, but are seriously considering upgrading to the pro account. The pricing is spot on as well.

Cons

This is a hard question, as we have yet to find anything we don't like about Hugo. As with all platforms iterating and refining the user experience is always appreciated.

Review Source

SB

Stephanie B.  
CMO  
Retail  
Used the software for: I used a free trial

### "Great Product!"

September 16, 2021

5.0

Overall- great customer service - great experience.

Pros

This software helps keep me organized and lets me throw my old meeting notebook out the window. I love that it coordinates with my calendar and allows me to assign tasks from my calls easily.

Cons

Nothing. Great product. They answer all the concerns I have with keeping myself organized for the day.

Review Source

AT

Akaki T.  
Associate Partnerships Specialist  
Computer Software  
Used the software for: 6-12 months

### "Seamless way to sync with teams"

May 10, 2021

4.0

Pros

Hugo integrates with all my daily tools like SFDC, gmail, and slack. Also it allows my team to work async before and after our meeting. The ability to publish notes in Slack keeps high-level of transparency in the company. Meeting templates are useful too.

Cons

Nothing notable, might be slow to respond when ~100 users try to access the same meeting note.

Review Source

KC

Kassy C.  
Business Manager  
Sports  
Used the software for: 1-2 years

### "Keep your meetings organized!"

September 22, 2020

5.0

Pros

Being able to take actions directly from meeting notes has saved our team more times than I can count.

Cons

Adoption. Teaching old dogs new tricks isn't easy for our staff.

Review Source

Emily E.  
Research Manager  
Computer Software  
Used the software for: Less than 6 months

### "Easy to use, keeps everything together"

August 6, 2021

5.0

Pros

I love how easy it is to use. It keeps all our notes together and if I need to remember something, I can easily look back. There is also a feature which allows me to pull in the agenda from the prior meeting if it is a series, which saves a ton of time by not having to add repeated information.

Cons

I found it a bit confusing at first on who had access to what in the notes. There were some notes I took for my own benefit only to later realize that they were made public.

Review Source

JS

Jessica S.  
Director, Account Growth  
Apparel & Fashion  
Used the software for: Less than 6 months

### "Hugo in Review"

August 6, 2021

4.0

Pros

The ability to prepare for meetings in advance, allowing meetings to be the most effective. The fact that the meeting notes can be accessed from meetings past is extremely helpful and the ability of collaboration.

Cons

There must absolutely be a supportive IOS app that users can access if they aren't able to get to a computer. It is crucial to be able to access Hugo from on the go so that you can easily reference meetings and/or contribute. This is crucial and hopefully something on the horizon.

Review Source

SM

Sean M.  
Account Executive  
Computer Software  
Used the software for: I used a free trial

### "Interesting so far"

October 21, 2021

4.0

Pros

Testing out various options. So far, meeting the needs. Nice quick way to establish templates for meeting notes is nice.

Cons

Would be nice to have an autosave feature and an easier way to see meeting history. A timeline or.. list when searching for a meeting maybe. Also, the "onboarding" emails are... creepy? Save a note, a minute later an email is sent "congratulations on your new note, did you know you could improve your notes?" Feels like it could be an in app type message.

Review Source

MB

Mário B.  
Product Designer  
Insurance  
Used the software for: Less than 6 months

### "Easy to find meeting anotations!"

September 3, 2020

5.0

Pros

The fact that we have a place, easily accessible and integrated, where we can keep the notes of the meetings.

Cons

I couldn't identify a way to create personal notes, if I'm on a team. If it exists, it is not very intuitive. There is an option to share the note only with those who were present at the meeting, but I did not find an option to share only with myself.

Switched from

[Notion](https://www.capterra.com/p/186596/Notion/)

Previously I used Notion to take notes of meetings and shared with my team, however, as I use the free version of Notion, it is not possible for more than one collaborator to edit this Notion page, just me. That was the reason for the exchange.

Review Source

MR

Maria R.  
Head of Marketing  
Marketing and Advertising  
Used the software for: Less than 6 months

### "best app for organizing meetings and notes"

April 8, 2022

5.0

Pros

It helps me keep track of meeting notes and tasks.

Cons

The calendar view could be a bit better and easier.

Review Source

AL

Anita L.  
VP of Estimating and Order Management  
Marketing and Advertising  
Used the software for: Less than 6 months

### "A true lifesaver"

December 3, 2021

5.0

This has been a lifesaver for our organization.

Pros

The collaboration features are incredibly valuable.

Cons

I can't include pictures or easily attach files to meeting minutes.

Review Source

AK

Anji K.  
Director of Marketing & Digital Strategy  
Hospitality  
Used the software for: Less than 6 months

### "Meeting minutes lifesaver! "

October 29, 2021

5.0

We moved to Hugo after the previous meeting minutes software we were using closed down.

Pros

Hugo integrates seamlessly with Microsoft Teams which makes taking minutes easy.

Cons

The text formatting features are limited. Can't send minutes by email from the platform. Need to save as PDF then send from an email program.

Reason for choosing Hugo

Online reviews.

Review Source

DC

Diana C.  
Community outreach fellow  
Non-Profit Organization Management  
Used the software for: Less than 6 months

### "great platform "

January 27, 2021

5.0

sending notes to everyone at once.

Pros

I love the organizational aspect of this platform. Everything is set in a way in which I can get back to it easily.

Cons

I wish you could have a task list aside from the meetings as sometimes I get assigned them through e-mail.

Review Source

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