# One Step Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about One Step Software - reviews, pricing plans, popular comparisons to other Mental Health products and more.

Source: https://www.capterra.com/p/195924/One-Step-Software/pricing

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# 

 One Step Software Review 2026: Features, Integrations, Pros & Cons

Last updated on March 27, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews)

One Step

## What is One Step?

One Step is the #1 software made just for sober livings and recovery coaches. Over 2,000 organizations use One Step to streamline operations, decrease administrative burdens, track the recovery journey of their residents and easily track rent/fee payments. One Step was built for you to help you automate the day to day of your program so you can focus on your clients' needs. Reach out to One Step today for a free consultation on how to decrease the administrative burden currently taking up too much of your time. Let us help you!

## What is One Step used for?

[Mental Health](https://www.capterra.com/mental-health-software/)

Overall rating

Based on 21 user reviews

Reviews sentiment

Positive

95%

Neutral

5%

Negative

0%

Starting price

$25

Per Feature, Per Month

Free trial  
available

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Our "Best of" badge program showcases products with the highest ratings...

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Do you work for One Step?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.onestepsoftware.com&name=One Step)

## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### One Step

4.6 (21)

VS.

[4.7 (828)](https://www.capterra.com/p/124769/CounSol-com/reviews/)

Starting Price

$25

Per Feature, Per Month

Starting Price

$49.95

Flat Rate, Per Month

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

4.7 (21)

Ease Of Use

4.6 (821)

Value For Money

4.5 (21)

Value For Money

4.7 (749)

Customer Service

4.6 (21)

Customer Service

4.9 (726)

## One Step alternatives

[4.4 (1,029)](https://www.capterra.com/p/130400/TheraNest-Mental-Health/reviews/)

Starting price

$29.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

87%

of reviewers

rated it above 4 stars

[4.6 (2,819)](https://www.capterra.com/p/130710/SimplePractice/reviews/)

Starting price

$49.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

94%

of reviewers

rated it above 4 stars

[4.1 (333)](https://www.capterra.com/p/81298/Valant-Behavioral-Health-EHR/reviews/)

Starting price

Contact vendor for pricing

Pricing Options

Free Trial

Free Version

User Rating

79%

of reviewers

rated it above 4 stars

[4.5 (198)](https://www.capterra.com/p/73807/BestNotes/reviews/)

Starting price

$58.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

91%

of reviewers

rated it above 4 stars

[View all alternatives](https://www.capterra.com/p/195924/One-Step-Software/alternatives/)

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

Initial Assessments

4.5 (13)

46.15% of 13 reviewers that rated this feature as important or highly important

Conduct intake assessments to determine patient health status, medical history, conditions, etc.

Confirmations/Reminders

4.3 (12)

33.33% of 12 reviewers that rated this feature as important or highly important

Automated reminders and confirmations for booked appointments and events via text or email

Treatment Planning

4.0 (9)

22.22% of 9 reviewers that rated this feature as important or highly important

Create treatment plans that document interventions and outcomes to track patient progress

HIPAA Compliant

5.0 (1)

0.00% of 1 reviewers that rated this feature as important or highly important

Compliant with HIPAA, which sets standards for sensitive patient data protection

Reporting & Statistics

Collection, analysis, and representation of numerical data and generation of reports to understand various patterns

One Step 5 features

Automated reminders and confirmations for booked appointments and events via text or email

Compliant with HIPAA, which sets standards for sensitive patient data protection

Conduct intake assessments to determine patient health status, medical history, conditions, etc.

Collection, analysis, and representation of numerical data and generation of reports to understand various patterns

Create treatment plans that document interventions and outcomes to track patient progress

Get Advice

We can help you find the software with the features you need.

Features

4.5 (21)

4.5

Based on 21 reviews

## Pricing

Value for money

4.5 (21)

Free Trial

Basic

$25.00

Per Feature,Per Month

Value for money

4.5 (21)

4.5

Based on 21 reviews

Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

## Support, customer service and training options

Customer Service

4.6 (21)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

4.6 (21)

4.6

Based on 21 reviews

## User reviews

Overall rating

4.6

Based on 21 reviews

Filter by rating

5(14)

4(6)

3(1)

2(0)

1(0)

Mentioned topic

Sorted by most recent

JY

Jeff Y.

cEO

Philanthropy

### "Wow, this has been so easy to set up!"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

May 22, 2024

So far so good! I’m very surprised so far at how much it’s helped me.

Pros

It’s got everything I need and I’m able to do it.

Cons

Can be a little buggy on the app but easy enough to forge out.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

MH

Michael H.

Manager of Extended Care

Hospital & Health Care

### "Mountainside Extended Care"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

October 18, 2022

Exceptional, overall!

Pros

It is fast, user friendly and efficient. The GPS monitoring, meeting tracking, and medication logs are used most frequently. What I would say is one of the best qualities is the training/ onboarding. When I hire someone, they can utilize the trainings on the site and become pro's in a day!

Cons

I create a lot of forms, and I struggle with the limited formatting available. Would be great if word/ excel documents could be uploaded as well. We are currently limited to PDF's only.

Reasons for choosing One Step

None

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

CM

Campbell M.

House Staff

Mental Health Care

### "One-Step Review"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

October 18, 2022

One-Step has made it simple to track clients, document organization and great customer service! Thank you Shelby!

Pros

One-Step is easy to use and intuitive. Great asset to our sober home!

Cons

Nothing I can think of. The product is easy to use.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

MH

Morgan H.

Dir. of Program Development

Hospital & Health Care

### "GREAT product for tacking and managing sober living home census and payments!"

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

October 14, 2022

One Step has been amazing as we opened several sober living homes across the U.S. It has been a great place for us to track our census and payments. It is also extremely easy to train house managers with the software. The client app also provide another layer of accountability to our residents.

Pros

ACH payment processing, text to apply feature, organized census, multiple homes on one platform

Cons

Took forever to set up ACH, can't divide payments out to different bank accounts

Reasons for choosing One Step

More user friendly and the information collected and payment features far surpassed the other system's capabilities.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

DK

Dan K.

House Administrator

Hospital & Health Care

### "Makes my life easier!"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

October 13, 2022

Their support is great. i Always get a call back within a day and its always a REAL PERSON. Talking to robots is frustrating so being able to get an actual person on the phone to help me with my problem is worth the wait everytime.

Pros

Before we got onestep i had to do everything by hand. It was a pain to keep track of but now i can easily keep track of meeting attendance and notes and even our drug test results through my phone. My day has gotten alot less stressful. You should buy this if you have a lot on your plate already.

Cons

in the onestep admin app it asks you to log in a lot. Sometimes that can be a pain if you are making a lot of changes but beats having to use a computer for everything so i can't complain.

Alternatives considered

[BehaveHealth Platform](https://www.capterra.com/p/197701/BehaveHealth-Platform/)

Reasons for choosing One Step

It was a little more expensive but their training was MUCH better than figuring it out on our own. It is straight forward and much easier to understand for those of us who are 'tech challeneged'! LOL

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

BR

Brittany R.

Executive Director

Civic & Social Organization

### "OneStep for Recovery Residence "

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

3.0

3.0

Likelihood to Recommend

6/10

October 13, 2022

Very positive! We’ve researched other software options and none provide the same product for comparable prices.

Pros

Easy to use and train new staff on. Integration for new residents is simple and manageable. Effective for managing recovery residence needs. Resident tracking services are very helpful.

Cons

Customer service is very slow to respond at times. Would like more options for data tracking (more customizable options).

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

MF

Michael F.

Founder

Non-Profit Organization Management

### "Milestone"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

3.0

3.0

Likelihood to Recommend

10/10

October 13, 2022

Nothing

Pros

Shift notes Staff communication Covers comprehensive view of each client

Cons

Hard to use certain tools because they are not adaptable to our needs

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

DM

Daniel M.

Owner manager

Real Estate

### "Sober housing"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

October 13, 2022

Very happy with one step easy to use easy to change great for updates

Pros

I like being able to document what goes on with each individual

Cons

Not much it's pretty helpful and I can change it when you need to

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

TC

Tyler C.

Program director

Consumer Services

### "Could use improvement "

4.0

Overall Rating

4.0

4.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

October 10, 2022

Cutting down paper work . As well as having better data collection.

Pros

I thing I like most is the assessment portion.

Cons

The check ins for the client they say it doesn’t work very good.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

JG

Jennifer G.

Founder/Director

Non-Profit Organization Management

### "User friendly?"

3.0

Overall Rating

3.0

3.0

Ease of Use

3.0

3.0

Features

3.0

3.0

Customer Service

4.0

4.0

Likelihood to Recommend

8/10

October 7, 2022

Great customer service. I wish there was 24 hour support lots of great features I just don’t know how to use them all

Pros

It's important for me to have it be user friendly. It's been a little tricky on the admin app for me to figure things out. I wish there were more videos to watch, and I wish there was someone I could call when I am having trouble.

Cons

Hard to figure out sometimes. Lots of completes from residents saying it’s not working

Reasons for choosing One Step

More features

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

[View all Reviews](https://www.capterra.com/p/195924/One-Step-Software/reviews/)

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