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Loop is Voice of the Customer software designed to revolutionize the way SaaS companies collect, analyze, and respond to feedback from their customers. By combining natural language processing with a simple and affordable experience, Loop provides SaaS companies with real-time access to customer feedback insights, where traditional market research cannot. It's our mission to reduce reliance on surveys by extracting meaningful insights from places where customers are already providing feedback.
Provider
LoopVOC
Located In
United States
Foundation
2017
Open API
Unverified
Deployment
Cloud, SaaS, Web-Based
Training
In Person, Documentation, Live Online
Loop caters to small to midsize businesses, product managers, customer success managers, and marketing professionals.
Content Source: Loop
Green rating bars show the winning product based on the average rating and number of reviews.
Loop Reviews
"Just completed LoopVOC Implementation "
Overall: We've been working with [SENSITIVE CONTENT] from the LoopVOC and they have been consistent and committed to helping us stand up our Voice of the Partner program and offered advice as to how to roll this out across our company.
Pros: We've been able to take all of our qualitative feedback that comes in through multiple channels and have it live in LoopVOC. This will solve a a huge need for our company, which is how to analyze the thousands of comments we receive and what are partners are truly trying to communicate with us. What I love most about LoopVOC so far that there is no limit on the amount of users, so we can truly use it is a hub for our entire company for all of the qualitative feedback coming in. We are using Salesforce reports to push data into Loop, as well as Zapier to get our comments from our NPS Survey in Pendo also into the tool.
Cons: The software is newer, so there is definitely room for growth as the company expands. That being said, [SENSITIVE CONTENT] have been responsive to our needs and questions.
