--- title: "Cinch Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Cinch Software - reviews, pricing plans, popular comparisons to other Purchasing products and more." source_url: "https://www.capterra.com/p/196019/Cinch-Marketing/" page_type: "product" language: "en" --- # Cinch Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Cinch ## What is Cinch? Cinch is a marketing automation platform—built on an enterprise-level customer data platform. Why does that matter? Because the success of your marketing communications rests on the power of your customer database. If you have outdated or duplicated contacts slowing down your system, it shows in your marketing performance. Built from the ground up to support multi-location businesses, Cinch specializes in local business marketing and data science. With a strong focus on customer retention, Cinch keeps your customers engaged throughout the buying process with robust automated journeys. Choose from a library of industry-specific templates or create a custom masterpiece. Headquartered in Draper, Utah, Cinch also offers lighter versions of its software for small-business leaders ready to boost revenue growth via customer retention strategies. ## What is Cinch used for? [Marketing Automation](https://www.capterra.com/marketing-automation-software/)[Reputation Management](https://www.capterra.com/reputation-management-software/)[Customer Journey Mapping Tools](https://www.capterra.com/customer-journey-mapping-tools-software/) Top alternative Featured Overall rating Based on 7 user reviews Reviews sentiment Positive \- Neutral \- Negative \- ### Starting price Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Cinch?[Manage this product listing](https://www.g2.com/products/cinch-cinch/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Cinch 4.9 (7) VS. [4.6 (539)](https://www.capterra.com/p/156699/Klaviyo/reviews/) Starting Price Contact vendor Starting Price $20 Usage Based, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.6 (7) Ease Of Use 4.5 (2,129) Value For Money 4.9 (7) Value For Money 4.3 (2,025) Customer Service 5.0 (7) Customer Service 4.3 (2,073) ## Cinch alternatives [4.3 (716)](https://www.capterra.com/p/75130/Marketo-Lead-Management/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 87% of reviewers rated it above 4 stars Highest Rated [Systeme.io](https://www.capterra.com/p/198994/Systeme/) [4.8 (2,129)](https://www.capterra.com/p/198994/Systeme/reviews/) Starting price $17.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/198994/Systeme/) [Brevo Marketing Platform](https://www.capterra.com/p/132996/brevo/) [4.6 (3,521)](https://www.capterra.com/p/132996/brevo/reviews/) Starting price $9.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/132996/brevo/) [MailerLite](https://www.capterra.com/p/136603/MailerLite/) [4.7 (2,324)](https://www.capterra.com/p/136603/MailerLite/reviews/) Starting price $12.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/136603/MailerLite/) [View all alternatives](https://www.capterra.com/p/196019/Cinch-Marketing/alternatives/) ## FAQs about Cinch Overview ### What company size and specific industries is Cinch built for? Cinch is designed for local and multi-location B2C businesses, especially quick lube shops, pest control companies, full-service auto shops, tire shops, brake shops, golf courses, and climbing gyms. It is built for organizations that operate in consumer-facing service industries and need support across more than one location. Features and Usability ### What are the key features of Cinch? Cinch offers customer engagement, reputation management, and multi-location support, along with dashboard reporting and activity analytics. Its broader feature set includes review monitoring, review requests, surveys and feedback, customer segmentation, campaign management, email marketing, alerts and notifications, and CRM integration for tracking and managing customer interactions. Integrations ### Which third-party tools and platforms does Cinch integrate with? Cinch integrates with over 20 third-party tools and platforms, including communication and sales tools like Aircall, CallTools, Google Ads, Meta for Business, and Pipedrive, plus field service and business platforms such as FieldRoutes, PestPac, Briostack, Shopify, Mindbody, and RO Writer. Getting Started and Support ### What training and onboarding options does Cinch offer? Cinch provides live online sessions, webinars, and documentation to help teams get started. Live online sessions and webinars support guided instruction and scheduled learning, while documentation gives written reference material for self-paced review and feature lookup. Getting Started and Support ### What customer support options does Cinch offer? Cinch provides Email/Help Desk, Knowledge Base, Phone Support, and Chat. Support details should be checked directly through these channels, as no reviewer feedback about response speed, helpfulness, or common support issues is available in the catalog data. ## Features AI summary Based on 6,612 Purchasing reviews Capterra reviewers highlight these as the top features buyers look for in marketing automation software: - **Email Marketing** (**59%** of reviewers rated this feature as critical) - **Event Triggered Actions** (**48%**) - **Lead Capture** (**51%**) Cinch supports **Email Marketing** and **Event Triggered Actions**, giving marketing teams the tools to run campaigns and send follow-up messages based on customer behavior. However, it does not include **Lead Capture**. Instead, it offers other important features that reviewers also value, including **Data Import/Export** (**48%**) and **Landing Pages/Web Forms** (**47%**), helping businesses manage customer data and create conversion-focused entry points for new prospects. Data Import/Export 4.3 (3) 66.67% of 3 reviewers that rated this feature as important or highly important Import and export data to and from software applications Social Marketing 4.0 (4) 75.00% of 4 reviewers that rated this feature as important or highly important Manage campaigns and track engagement for marketing efforts across social media channels Drip Campaigns 4.7 (3) 66.67% of 3 reviewers that rated this feature as important or highly important Send automated marketing emails based on user actions over a predetermined period A/B Testing 5.0 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Test multiple versions of emails, forms, content, or other campaign elements to gauge effectiveness Multi-Channel Marketing 5.0 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Coordinate marketing efforts across channels (email, landing pages, social media, etc.) Segmentation 5.0 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Group leads or contacts based on their specific characteristics Cinch 65 features ### All Features - A/B Testing: Test multiple versions of emails, forms, content, or other campaign elements to gauge effectiveness - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Advertising Management: Manage advertising space and its sales within your network or publication - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Audience Targeting: Identify a particular segment of population based on specific criteria and customize your efforts to attract their attention - Behavior Tracking: Track visitors'/audience's responses across web pages and other optimized content - Behavioral Analytics: Track and analyse user behavior within a system or network - Campaign Analytics: Track and interpret campaign performance metrics - Campaign Management: Create a collection of marketing actions to complete specific goals and plan and analyze campaign results - Campaign Planning: Plan and strategize marketing campaigns - Campaign Segmentation: Group campaigns by project, client, or campaign for better management. - Channel Management: Manage various distribution channels, build relations with channel partners, and track their performance - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Contact Database: Centralized database of stakeholders and their contact information such as names, address, phone number etc. - CRM Integration: Integration with third-party CRM systems - Cross Channel Attribution: Track user conversions from all digital sources - Customer Activity Tracking: A report showing what actions customers perform - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customer Experience Management: Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. - Customer Journey Mapping: Visualize and analyze customer experience across all touchpoints and channels - Customer Profiles: Record customer information, purchase history, and other notes - Customer Segmentation: Process of dividing customers into groups based on common characteristics - Customizable CTAs: Create unique call-to-actions to drive clicks (buttons, banners, graphics, etc.) - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Data Import/Export: Import and export data to and from software applications - Data Integration: Combining data from different sources and providing a unified view - Drip Campaigns: Send automated marketing emails based on user actions over a predetermined period - Dynamic Content: Content that alters based on the user's behavior, preferences, and interests, providing a personalized experience - Email Management: Manage, store and organize emails within the system or via third-party apps - Email Marketing: Create and send email blasts/campaigns - Email Tracking: Track delivered, received, and opened emails - Engagement Tracking: Tracks metrics that provide insight into how a user interacts with any interface or product - Event Triggered Actions: Predefined actions automatically performed on the occurance of specific events - Landing Pages/Web Forms: Create landing pages or online forms designed to capture new leads and prospects - Lead Management: Store information about leads or contacts and track, manage and nurture them throughout the sales process - Marketing Automation: Automate workflows and trigger campaigns based on customer actions - Multi-Campaign: Manage multiple campaigns in one system - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Multi-Channel Distribution: Multiple channels (email, web link, or social media) to distribute products, services, or surveys to customers - Multi-Channel Marketing: Coordinate marketing efforts across channels (email, landing pages, social media, etc.) - Multi-Location: Manage and support multiple locations - Multi-Touch Attribution: Evaluate the impact of each touch point that drives a conversion - Multiple Data Sources: Allows users to manage data from a number of sources - Negative Feedback Management: Identify, track, and respond to negative feedback - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Personalization: Adjust communications based on previous interactions or personal preferences - Predictive Analytics: Predict future data based on historical data sets - Predictive Modeling: Analyzing historical and current data and generating a model to help predict future outcomes. - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-Time Data: Receive data and information in real time - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Review Monitoring: Automatically monitor and receive alerts for any new online reviews - Review Request: Allows businesses to request reviews from their customers - ROI Tracking: Monitor conversion rates and analyze effectiveness and profitability of marketing efforts - Sales Analytics: Track in detail how users interact with your campaigns and pages (scrolling, button interactions, etc.) - Search Marketing: Track visibility and traffic from search engines - Segmentation: Group leads or contacts based on their specific characteristics - Social Marketing: Manage campaigns and track engagement for marketing efforts across social media channels - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Template Management: Create, save, and re-purpose templates for emails, forms, etc. - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Visual Analytics: Interact with data visualization elements, such as charts and graphs, to drill down into data --- Get Advice We can help you find the software with the features you need. Features 5.0 (7) 5.0 Based on 7 reviews ## Pricing Value for money 4.9 (7) ### Starting price Free trial not available Value for money 4.9 (7) 4.9 Based on 7 reviews ## Integrations [ Shopify](https://www.capterra.com/p/83891/Shopify/)[ Zapier](https://www.capterra.com/p/130182/Zapier/)[ Pipedrive](https://www.capterra.com/p/132666/Pipedrive/)[ Mindbody](https://www.capterra.com/p/40229/MINDBODY/)[ Meta for Business](https://www.capterra.com/p/213257/Facebook/)[ WooCommerce](https://www.capterra.com/p/225601/WooCommerce/)[ Google Ads](https://www.capterra.com/p/213339/Google-Ads/)[ Aircall](https://www.capterra.com/p/184709/Aircall/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 5.0 (7) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (7) 5.0 Based on 7 reviews ## User reviews Overall rating 4.9 Based on 7 reviews Filter by rating 5(6) 4(1) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent NS Nihal S. SDE Computer Software ### "Cinch: CRM you need to integrate to Auto Repair software" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 August 11, 2026 Overall as I have mentioned it has been a great experience using the cinch and I would say that if you are an auto repair software. This is the best product to integrate with. Pros Easy to integrate into our software. Also the customer support is great from cinch. We are integrating this into our Auto Repair Manager software and its really cool. Cons I would say there's ot much cons on the Cinch side as from the customers also they have sometimes complained that the emails are sent rapidly which triggers them but good for our overall business. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JP Joe P. Owner Automotive ### "Powerful CRM with More Features and Value Than My Last, Despite Some Hiccups and Extra Time Required" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 3/10 March 30, 2026 Overall, my experience with Cinch has been positive. It offers more functionality than my last CRM and has helped deliver real value for my business. While it has taken more time than expected and had more hiccups, the added capabilities and responsive support have made it worthwhile. Pros Cinch has been a game changer for my business. Since switching, I’ve seen more reviews, more positive customer feedback, and greater overall value than I got from my previous CRM. I believe the investment in Cinch is paying off, and their support team has been responsive and helpful throughout the process. Cons It feels like I’m constantly reaching out to Cinch to correct issues and update inaccurate data. We’re coming up on nearly a year of using Cinch, and I’m still contacting support on a weekly basis. The main problem is a lack of thoroughness. When I’m told an issue is fixed, I often have to be cautious because the resolution is not always complete. Overall, I’m spending far more time than expected managing my CRM. Switched from [Kukui](https://www.capterra.com/p/164990/Kukui-All-in-One-Success-Platform/) Switching point of sale system. Forced to get a new CRM. Alternatives considered [AutoVitals](https://www.capterra.com/p/199983/The-Digital-Shop/) Reasons for choosing Cinch Cinch was recommended by the new point of sales system. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. BM Brooklyn M. Sales and Marketing Manager Online Media ### "Exactly the company you need with the support that exceeds expectations " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 14, 2025 Spectacular onboarding, incredible customer service, and truly a pleasure to partner together. Very excited to continue to see the ROI from these efforts. Pros The onboarding process was seamless and simple. Then the support that \[sensitive content hidden\] has offered in building out these journeys and creatives while presenting data in an easy-to-understand way! Cons The cost is still high for us, being a smaller company. I wish that it had full CRM capabilities so we could operate out of it more frequently for follow-ups. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. BM Brookelynn M. Marketing Director Automotive ### "A versatile business tool vital to our success " 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 21, 2024 Cinch is an amazing software with the team to match. Always innovating and improving, the capabilities Cinch provides allows me as a marketing director to answer “YES” every time I’m asked “is this possible?”. Pros There’s nothing my business can’t do with Cinch. We use this tool for every part of our customer communication journey as well as key lead generating campaigns. The team behind the product is also fantastic. Cons There’s a learning curve, but once you get comfortable you’re off to the races. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RL Richard L. CO-Founder Professional Training & Coaching ### "Cinch is amazing" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 27, 2020 We provide consulting services to clients looking to increase the lead generation and overall revenue. Cinch helps us to create journeys to maximize revenue from our client’s current customer base. Pros Easy to use. Helps to drive significant revenues for our clients. Cons So far the software has done exactly as advertised Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AN Anonymous User COO Education Management ### "Cinch has transformed our marketing!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 15, 2020 We have had a lot of positive response to our marketing efforts sent through Cinch. It has made things easier to organize, and our users have been happy with the content. Pros How easy it was, I just drug and dropped all the flows I wanted to create. It was intuitive and seamless. Cons I sent a few too many emails, but that's not really a problem! Alternatives considered [HubSpot Marketing Hub](https://www.capterra.com/p/171840/HubSpot-Marketing/) [Marketo Engage](https://www.capterra.com/p/75130/Marketo-Lead-Management/) Reasons for choosing Cinch It was much more affordable, and the customer support was awesome. I was able to speak directly to the founder, who helped me set up my flow and account. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. BC Bryce C. VP Marketing Automotive ### "Best Marketing Automation I've ever used " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 15, 2020 CINCH is the type of software that allows you to run your email/mail marketing campaigns with ease. It allows you to create more targeted campaigns, while A/B testing which ones work the best for your customer base. You can set them and forget them, if you are that type, or you can build the campaigns step by step and then analyze the data using the many reports that CINCH provides. We have found CINCH to be the future of our email/mail marketing. We’ve seen great results thus far and believe that trend to continue. Pros The data insights and customer personas are incredible, building automated journeys for our customers based off that data and the insights is really simple and the price is phenomenal! Their support and training is top notch and the absolute best thing about Cinch is the ROI we've received, it can't be beat! Cons I had to contact Cinch directly to create my account. There are several account management features I have to do through their support and can't do directly in my account yet. They say this is coming. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.