# Cinch Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Cinch Software - reviews, pricing plans, popular comparisons to other Marketing Automation products and more. Source: https://www.capterra.com/p/196019/Cinch-Marketing --- # Cinch Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Cinch ## What is Cinch? Cinch is a marketing automation platform—built on an enterprise-level customer data platform. Why does that matter? Because the success of your marketing communications rests on the power of your customer database. If you have outdated or duplicated contacts slowing down your system, it shows in your marketing performance. Built from the ground up to support multi-location businesses, Cinch specializes in local business marketing and data science. With a strong focus on customer retention, Cinch keeps your customers engaged throughout the buying process with robust automated journeys. Choose from a library of industry-specific templates or create a custom masterpiece. Headquartered in Draper, Utah, Cinch also offers lighter versions of its software for small-business leaders ready to boost revenue growth via customer retention strategies. ## What is Cinch used for? [Marketing Automation](https://www.capterra.com/marketing-automation-software/)[Reputation Management](https://www.capterra.com/reputation-management-software/)[Customer Journey Mapping Tools](https://www.capterra.com/customer-journey-mapping-tools-software/) Top alternative Featured Overall rating Based on 6 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Contact vendor for pricing Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Cinch?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://cinch.io&name=Cinch) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Cinch 4.8 (6) VS. [4.6 (3,411)](https://www.capterra.com/p/132996/brevo/reviews/) Starting Price Contact vendor Starting Price $9 Usage Based, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.7 (6) Ease Of Use 4.6 (2,126) Value For Money 5.0 (6) Value For Money 4.5 (2,022) Customer Service 5.0 (6) Customer Service 4.5 (2,070) ## Cinch alternatives [4.5 (6,221)](https://www.capterra.com/p/171840/HubSpot-Marketing/reviews/) Starting price $15.00 Per User, Per Month [4.7 (836)](https://www.capterra.com/p/153508/Omnisend/reviews/) Starting price $16.00 Per User, Per Month [4.3 (710)](https://www.capterra.com/p/75130/Marketo-Lead-Management/reviews/) Starting price Contact vendor for pricing Highest Rated [Systeme.io](https://www.capterra.com/p/198994/Systeme/) [4.8 (2,126)](https://www.capterra.com/p/198994/Systeme/reviews/) Starting price $17.00 Per User, Per Month [Learn More](https://www.capterra.com/p/198994/Systeme/) [View all alternatives](https://www.capterra.com/p/196019/Cinch-Marketing/alternatives/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Social Marketing 4.0 (3) 66.67% of 3 reviewers that rated this feature as important or highly important Manage campaigns and track engagement for marketing efforts across social media channels A/B Testing 5.0 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Test multiple versions of emails, forms, content, or other campaign elements to gauge effectiveness Data Import/Export 4.0 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Import and export data to and from software applications Drip Campaigns 4.5 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Send automated marketing emails based on user actions over a predetermined period Segmentation 5.0 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Group leads or contacts based on their specific characteristics Alerts/Notifications 3.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Cinch 62 features Test multiple versions of emails, forms, content, or other campaign elements to gauge effectiveness Dashboard to view the status of ongoing processes, identify current incidents and track past activities Manage advertising space and its sales within your network or publication Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases Identify a particular segment of population based on specific criteria and customize your efforts to attract their attention Track visitors'/audience's responses across web pages and other optimized content Track and analyse user behavior within a system or network Track and interpret campaign performance metrics Create a collection of marketing actions to complete specific goals and plan and analyze campaign results Plan and strategize marketing campaigns Manage various distribution channels, build relations with channel partners, and track their performance Manage and track all internal and external communication conducted via calls, email, text, or chat Centralized database of stakeholders and their contact information such as names, address, phone number etc. Integration with third-party CRM systems Track user conversions from all digital sources A report showing what actions customers perform A collection of customer information such as contact details, demographics, previous interactions, etc. Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. Visualize and analyze customer experience across all touchpoints and channels Record customer information, purchase history, and other notes Process of dividing customers into groups based on common characteristics Create unique call-to-actions to drive clicks (buttons, banners, graphics, etc.) Pre-designed layouts that can be customized to match preferences and requirements Import and export data to and from software applications Combining data from different sources and providing a unified view Send automated marketing emails based on user actions over a predetermined period Content that alters based on the user's behavior, preferences, and interests, providing a personalized experience Manage, store and organize emails within the system or via third-party apps Create and send email blasts/campaigns Track delivered, received, and opened emails Tracks metrics that provide insight into how a user interacts with any interface or product Predefined actions automatically performed on the occurance of specific events Create landing pages or online forms designed to capture new leads and prospects Store information about leads or contacts and track, manage and nurture them throughout the sales process Automate workflows and trigger campaigns based on customer actions Manage multiple campaigns in one system Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Multiple channels (email, web link, or social media) to distribute products, services, or surveys to customers Coordinate marketing efforts across channels (email, landing pages, social media, etc.) Evaluate the impact of each touch point that drives a conversion Allows users to manage data from a number of sources Identify, track, and respond to negative feedback A set of indicators that tracks the performance of networks, applications, systems, teams, etc. Adjust communications based on previous interactions or personal preferences Predict future data based on historical data sets Analyzing historical and current data and generating a model to help predict future outcomes. Analyze and gain insights into data in real-time Receive data and information in real time Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Automatically monitor and receive alerts for any new online reviews Allows businesses to request reviews from their customers Monitor conversion rates and analyze effectiveness and profitability of marketing efforts Track in detail how users interact with your campaigns and pages (scrolling, button interactions, etc.) Track visibility and traffic from search engines Group leads or contacts based on their specific characteristics Manage campaigns and track engagement for marketing efforts across social media channels Gauge satisfaction and receive information for improvement and success Create, save, and re-purpose templates for emails, forms, etc. Set up connections to third-party platforms to improve business processes Interact with data visualization elements, such as charts and graphs, to drill down into data Get Advice We can help you find the software with the features you need. Features 5.0 (6) 5.0 Based on 6 reviews ## Pricing Value for money 5.0 (6) ### Starting price Contact vendor for pricing Free trial not available Value for money 5.0 (6) 5.0 Based on 6 reviews ## Integrations [ Shopify](https://www.capterra.com/p/83891/Shopify/)[ Zapier](https://www.capterra.com/p/130182/Zapier/)[ Pipedrive](https://www.capterra.com/p/132666/Pipedrive/)[ Mindbody](https://www.capterra.com/p/40229/MINDBODY/)[ Meta for Business](https://www.capterra.com/p/213257/Facebook/)[ WooCommerce](https://www.capterra.com/p/225601/WooCommerce/)[ Google Ads](https://www.capterra.com/p/213339/Google-Ads/)[ Aircall](https://www.capterra.com/p/184709/Aircall/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 5.0 (6) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (6) 5.0 Based on 6 reviews ## User reviews Overall rating 4.8 Based on 6 reviews Filter by rating 5(5) 4(1) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent JP Joe P. Owner Automotive ### "Powerful CRM with More Features and Value Than My Last, Despite Some Hiccups and Extra Time Required" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 3/10 March 30, 2026 Overall, my experience with Cinch has been positive. It offers more functionality than my last CRM and has helped deliver real value for my business. While it has taken more time than expected and had more hiccups, the added capabilities and responsive support have made it worthwhile. Pros Cinch has been a game changer for my business. Since switching, I’ve seen more reviews, more positive customer feedback, and greater overall value than I got from my previous CRM. I believe the investment in Cinch is paying off, and their support team has been responsive and helpful throughout the process. Cons It feels like I’m constantly reaching out to Cinch to correct issues and update inaccurate data. We’re coming up on nearly a year of using Cinch, and I’m still contacting support on a weekly basis. The main problem is a lack of thoroughness. When I’m told an issue is fixed, I often have to be cautious because the resolution is not always complete. Overall, I’m spending far more time than expected managing my CRM. Switched from [Kukui](https://www.capterra.com/p/164990/Kukui-All-in-One-Success-Platform/) Switching point of sale system. Forced to get a new CRM. Alternatives considered [AutoVitals](https://www.capterra.com/p/199983/The-Digital-Shop/) Reasons for choosing Cinch Cinch was recommended by the new point of sales system. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. BM Brooklyn M. Sales and Marketing Manager Online Media ### "Exactly the company you need with the support that exceeds expectations " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 14, 2025 Spectacular onboarding, incredible customer service, and truly a pleasure to partner together. Very excited to continue to see the ROI from these efforts. Pros The onboarding process was seamless and simple. Then the support that \[sensitive content hidden\] has offered in building out these journeys and creatives while presenting data in an easy-to-understand way! Cons The cost is still high for us, being a smaller company. I wish that it had full CRM capabilities so we could operate out of it more frequently for follow-ups. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. BM Brookelynn M. Marketing Director Automotive ### "A versatile business tool vital to our success " 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 21, 2024 Cinch is an amazing software with the team to match. Always innovating and improving, the capabilities Cinch provides allows me as a marketing director to answer “YES” every time I’m asked “is this possible?”. Pros There’s nothing my business can’t do with Cinch. We use this tool for every part of our customer communication journey as well as key lead generating campaigns. The team behind the product is also fantastic. Cons There’s a learning curve, but once you get comfortable you’re off to the races. Switched from [Mailchimp](https://www.capterra.com/p/110228/MailChimp/) Cinch helped me cancel 3 services because they could do it all. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RL Richard L. CO-Founder Professional Training & Coaching ### "Cinch is amazing" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 27, 2020 We provide consulting services to clients looking to increase the lead generation and overall revenue. Cinch helps us to create journeys to maximize revenue from our client’s current customer base. Pros Easy to use. Helps to drive significant revenues for our clients. Cons So far the software has done exactly as advertised Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AU Anonymous User COO Education Management ### "Cinch has transformed our marketing!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 15, 2020 We have had a lot of positive response to our marketing efforts sent through Cinch. It has made things easier to organize, and our users have been happy with the content. Pros How easy it was, I just drug and dropped all the flows I wanted to create. It was intuitive and seamless. Cons I sent a few too many emails, but that's not really a problem! Alternatives considered [HubSpot Marketing Hub](https://www.capterra.com/p/171840/HubSpot-Marketing/) [Marketo Engage](https://www.capterra.com/p/75130/Marketo-Lead-Management/) Reasons for choosing Cinch It was much more affordable, and the customer support was awesome. I was able to speak directly to the founder, who helped me set up my flow and account. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. BC Bryce C. VP Marketing Automotive ### "Best Marketing Automation I've ever used " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 15, 2020 CINCH is the type of software that allows you to run your email/mail marketing campaigns with ease. It allows you to create more targeted campaigns, while A/B testing which ones work the best for your customer base. You can set them and forget them, if you are that type, or you can build the campaigns step by step and then analyze the data using the many reports that CINCH provides. We have found CINCH to be the future of our email/mail marketing. We’ve seen great results thus far and believe that trend to continue. Pros The data insights and customer personas are incredible, building automated journeys for our customers based off that data and the insights is really simple and the price is phenomenal! Their support and training is top notch and the absolute best thing about Cinch is the ROI we've received, it can't be beat! Cons I had to contact Cinch directly to create my account. There are several account management features I have to do through their support and can't do directly in my account yet. They say this is coming. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)