--- title: "ky2help Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about ky2help Software - reviews, pricing plans, popular comparisons to other IT Management products and more." source_url: "https://www.capterra.com/p/196043/ky2help/" page_type: "product" language: "en" --- # ky2help Software Review 2026: Features, Integrations, Pros & Cons Last updated on September 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) ky2help ## What is ky2help? ky2help is an intuitive all-in-one software for IT & Enterprise Service Management. The standard software is Serview certified and offers ITIL processes out-of-the-box. In addition, ky2help has the simplicity and flexibility it needs to deliver processes to all business units in the shortest possible time. ky2help is arbitrarily scalable and very easy to integrate into your system landscape. You benefit from a short implementation time and low maintenance. ## What is ky2help used for? [Service Desk](https://www.capterra.com/service-desk-software/)[ITSM](https://www.capterra.com/itsm-software/)[Help Desk](https://www.capterra.com/help-desk-software/) Top alternative Featured Overall rating Based on 21 user reviews Reviews sentiment Positive 90% Neutral 10% Negative 0% Starting price €20000 Other, One Time Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for ky2help?[Manage this product listing](https://www.g2.com/products/ky2help/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### ky2help 4.3 (21) VS. [4.6 (798)](https://www.capterra.com/p/132997/Freshservice/reviews/) Starting Price €20000 Other, One Time Starting Price $19 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 3.9 (21) Ease Of Use 4.6 (785) Value For Money 3.9 (17) Value For Money 4.4 (706) Customer Service 4.6 (19) Customer Service 4.5 (738) ## ky2help alternatives Highest Rated [4.7 (1,789)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.5 (522)](https://www.capterra.com/p/107225/SysAid/reviews/) Starting price $89.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars [4.4 (4,092)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting price $115.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [4.5 (461)](https://www.capterra.com/p/144309/Atera/reviews/) Starting price $129.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/196043/ky2help/alternatives/) ## FAQs about ky2help Overview ### Which roles and teams benefit most from ky2help? ky2help is most used by IT administrators, service desk teams, and IT service managers who need to handle requests, track incidents, and streamline fulfillment workflows. IT leaders, project managers, and digital transformation roles use it to improve service visibility, coordinate technical projects, and support operational decision-making across the business. Answer based on 21 reviews Overview ### What company size and industries is ky2help built for? ky2help is aimed at companies of all industries and company sizes across the German-speaking region, with strongest adoption among enterprises at 48%. Its top reviewer industries are Construction and Information Technology and Services at 14% each, followed by Consumer Goods at 10%, while also serving small businesses at 33% and midsize companies at 19%. Answer based on 21 reviews Features and Usability ### What are the key features of ky2help? ky2help offers help desk management, ticket management, and self service portal tools, plus knowledge base management and service catalog features. It also includes incident, problem, and change management, along with SLA management, workflow configuration, role-based permissions, analytics, reporting, and third-party integrations. Integrations ### Which third-party tools and platforms does ky2help integrate with? ky2help integrates with over 20 third-party tools and platforms, including Microsoft Entra ID, Microsoft Exchange, Microsoft SharePoint, STARFACE, Lansweeper, DocuWare, Ivanti File Director, and Fabasoft Contracts. Its catalog also includes DSM, Abacus, Orion, Rexx Systems, and STS Cloud. Answer based on 7 reviews Getting Started and Support ### What training and onboarding options does ky2help offer? ky2help provides in-person training, live online sessions, webinars, documentation, and videos to help teams get started. In-person and live online formats support guided instruction, webinars offer group learning sessions, documentation serves as written reference material, and videos provide visual walkthroughs for self-paced review. Getting Started and Support ### What customer support options does ky2help offer? ky2help provides email/help desk, FAQ/forum, knowledge base, phone support, 24/7 live rep, and chat. Users describe support as friendly and quick to fix issues when needed, though one comment notes there is little online community for peer help. Answer based on 3 reviews ## Features AI summary Based on 5,135 IT Management reviews Capterra data shows that buyers of help desk software rank the following features as their top priorities: - **Ticket Management** (**55%** of reviewers rated this feature as critical) - **Support Ticket Management** (**49%**) - **Real-Time Notifications** (**39%**) ky2help supports all three of the features reviewers rate highest: **Ticket Management**, **Support Ticket Management**, and **Real-Time Notifications**. This coverage gives teams a central way to track requests, manage support workflows, and stay updated as issues change, helping businesses respond faster, improve service consistency, and handle customer inquiries more efficiently. Ticket Management 4.4 (8) 87.50% of 8 reviewers that rated this feature as important or highly important Track, manage, or resolve user requests and IT incidents/issues Support Ticket Management 4.2 (13) 84.62% of 13 reviewers that rated this feature as important or highly important Allow customers/users to submit support queries and service requests Real-Time Notifications 4.0 (7) 42.86% of 7 reviewers that rated this feature as important or highly important Notifications that are delivered to users as soon as an event occurs Call Center Management 4.3 (3) 66.67% of 3 reviewers that rated this feature as important or highly important Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. Incident Management 4.1 (14) 71.43% of 14 reviewers that rated this feature as important or highly important Manage and track all disruptions and incidents Service Level Agreement (SLA) Management 3.8 (12) 58.33% of 12 reviewers that rated this feature as important or highly important Set and monitor service level agreements to ensure timely response and resolution ky2help 88 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Active Directory Integration: Integrates with Active Directory - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Alerts/Escalation: System alerts about the need to escalate an issue or request - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - Analytics: Tools for the systematic analysis of various types of data or statistics - API: Application programming interface that allows for integration with other systems/databases - Approval Process Control: Manage the process of evaluating documents or requests submitted for approval - Asset Lifecycle Management: Manage assets throughout their lifecycle to optimize profit - Asset Tracking: Monitor the usage of assets, such as equipment, tools, software, etc., throughout their lifecycle - Audit Management: Plan, schedule, and execute organization's accounts and assets to ensure compliance with policies and laws - Audit Trail: A record of all activities within the system, including user access, changes made, etc. - Autoresponders: Create and automatically send premade copy in response to customer messages - Barcode/Ticket Scanning: Scan barcodes to ensure accurate pricing and label tracking - Call Center Management: Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. - Change Management: Track and monitor efficient handling of all changes/transitions - Client Portal: Private online space that lets businesses securely share documents and provide information access to clients - CMDB: Configuration Management Database - Compliance Management: Track and manage adherence to policies for any service, product, process, or supplier - Compliance Tracking: Track and report regulatory data to either internal management or external stakeholders - Configurable Workflow: Configure existing workflows to meet your organization's needs - Configuration Management: Identify component attributes like servers, hardware, software, and manage relationships across all services - Contact Management: Manage, organize, and store contact information - Contract/License Management: Track, store, and access client contracts or licenses - Cost Tracking: Process to track, record, and analyze expenses that occurred over the entire duration of a given project - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customer Support: Provide online support for your customers through live chat or help desk functionality - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Fields: Customize data fields to support various needs and use cases - Customizable Forms: Customize contracts and forms to collect specific information - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Dashboard Creation: Creation and customization of dashboards - Data Import/Export: Import and export data to and from software applications - Data Visualization: Graphical representation of data - Drag & Drop: Assemble applications and processes by dragging over and arranging pre-built components - Email Management: Manage, store and organize emails within the system or via third-party apps - Email Templates: Pre-made examples and templates for emails - Event Logs: A chronological record of actions or occurrences within a network, software, or process - Help Desk Management: Managing service requests, incidents, IT issues & support with a ticketing system - Incident Management: Manage and track all disruptions and incidents - Inventory Management: Track and manage inventory levels to maintain proper supply - Issue Auditing: Inspecting the issue resolution process for compliance with related systems and regulatory guidelines - IT Asset Management: Managing inventories and tracking changes to hardware and software configurations - IT Asset Tracking: Monitor the movement of one or more IT assets throughout the organization - IT Reporting: Tracking KPIs over a certain period to assess helpdesk issues, ticket status & resolution, costs and revenue stats, assets usage & more - Knowledge Base Management: Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support - Knowledge Management: Gather, organize, share, and analyze knowledge in terms of resources, documents, and people skills - License Management: Track and organize the number of licenses available to the organization - Localization Automation: Adapt content to display differently based on viewer location - Maintenance Management: Manage, maintain and track the performance of assets and equipment - Maintenance Scheduling: Schedule predetermined or ad hoc maintenance services and labor requests - Mobile Access: Access software remotely via mobile devices - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Prioritization: Arrange tasks based on the level of priority or urgency - Problem Management: Identify and solve underlying cause of incident(s), and prevent future incidents from occurring - Procurement Management: Organize and manage all processes/procedures involved in purchasing goods and/or services - Project Management: Plan and coordinate all the resources, costs and time needed to execute assignments - Real-Time Data: Receive data and information in real time - Real-Time Monitoring: Active monitoring of systems, applications, or networks - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Real-Time Reporting: Active reporting of data and metrics - Release & Deployment: Planning, coordinating, and executing the deployment of software or system changes into a live or production environment - Release Management: Planning, scheduling, and overseeing the release of software or system changes into a live or production environment - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Requisition Management: Review, approve and cancel requests for goods/services to be purchased - Scheduled/Automated Reports: Set a time to generate routine reports automatically - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - Server Monitoring: Continuously scan servers on a designated network to monitor health and search for any irregularities or failures - Service Catalog: Database containing accurate and up-to-date information on all operational services - Service History: Track work performed and resources used for past customers, sites, or assets - Service Level Agreement (SLA) Management: Set and monitor service level agreements to ensure timely response and resolution - Service Request Management: Assign, track and manage customers' service requests such as service enquiry, feedback/complaints and more - Single Sign On: Allow users to access multiple services after entering their login credentials once - SSL Security: Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access - Support Ticket Management: Allow customers/users to submit support queries and service requests - Support Ticket Tracking: Track the status of support tickets/escalations as they move through the service queue - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Task Management: Create, manage and track all task activities and progression - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Ticket Management: Track, manage, or resolve user requests and IT incidents/issues - User Management: Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 4.2 (21) 4.2 Based on 21 reviews ## Pricing Value for money 3.9 (17) Free Trial Basic €20,000 Other,One Time Value for money 3.9 (17) 3.9 Based on 17 reviews ## Integrations [ Microsoft SharePoint](https://www.capterra.com/p/1167/SharePoint/)[ ServiceNow](https://www.capterra.com/p/254088/ServiceNow/)[ baramundi Management Suite](https://www.capterra.com/p/177946/baramundi-Management-Suite/)[ STS Cloud](https://www.capterra.com/p/175200/STS/)[ DocuWare](https://www.capterra.com/p/220466/DocuWare/)[ Zabbix](https://www.capterra.com/p/135902/Zabbix-Monitoring-Solution/)[ vCenter Server](https://www.capterra.com/p/33977/VMware-VirtualCenter/)[ Lansweeper](https://www.capterra.com/p/126334/Lansweeper/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.6 (19) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.6 (19) 4.6 Based on 19 reviews ## User reviews Overall rating 4.3 Based on 21 reviews Filter by rating 5(8) 4(11) 3(2) 2(0) 1(0) Mentioned topic Sorted by most recent LK Lara K. Projekt Managerin Banking ### "Viele Gestaltungsmöglichkeiten, aber stark prozessorientiert" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 November 5, 2025 Pros Besonders gut gefällt mir, dass das Ticketsystem viele Möglichkeiten zur eigenen Administration bietet. Es ist sehr flexibel aufgebaut und lässt sich individuell an unsere Anforderungen anpassen. Cons Etwas weniger gefällt mir, dass das System insgesamt sehr stark prozessorientiert ist, was anfangs etwas Eingewöhnung erfordert. Switched from [Jira](https://www.capterra.com/p/19319/JIRA/) Cloudstandort von Atlassian war ausserhalb von Europa Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor November 10, 2025 Vielen Dank Lara K. für Ihr positives Feedback! Es freut uns sehr, dass Sie die Flexibilität und die vielfältigen Administrationsmöglichkeiten unseres Ticketsystems schätzen. Ihr Hinweis zur starken Prozessorientierung ist nachvollziehbar – wir wissen, dass dies anfangs etwas Einarbeitung erfordert, möchten aber betonen, dass diese Struktur langfristig zu mehr Übersicht und Effizienz beiträgt. Wir arbeiten kontinuierlich daran, den Einstieg noch intuitiver zu gestalten. Liebe Grüsse aus Vaduz, Ihr KYBERNA Team MS Marco S. Projektleiter Technik und IT Architecture & Planning ### "Zuverlässiges und flexibles ITSM-Tool mit starkem Support" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 October 6, 2025 ky2help hat sich bei uns als zuverlässiges ITSM-Tool etabliert. Sowohl Incident- als auch Service-Request-Prozesse laufen stabil und transparent ab. Dank der flexiblen Workflows konnten wir unsere internen Abläufe effizient digitalisieren. Pros Die Software ist sehr flexibel und vollständig ITIL-konform. Besonders positiv ist die Möglichkeit, Prozesse und Formulare individuell an die internen Abläufe anzupassen. Auch die Stabilität und der Support von Kyberna überzeugen. Anfragen werden schnell und kompetent beantwortet. Cons Die Vielzahl an Konfigurationsmöglichkeiten kann anfangs etwas überwältigend sein. Zudem erfordert die Administration gewisse Einarbeitung. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor October 13, 2025 Vielen Dank Marco S. für Ihre positive Rückmeldung! Es freut uns sehr, dass Sie ky2help® als zuverlässiges und flexibles ITSM-Tool schätzen und erfolgreich in Ihre Prozesse integrieren konnten. Die hohe Konfigurierbarkeit ist bewusst gewählt, um maximale Anpassbarkeit zu bieten – wir arbeiten jedoch kontinuierlich daran, die Usability für Administratoren weiter zu verbessern. JS Jovo S. IT Digital Transformation Agent Public Policy ### "Vielseitige ITSM-Lösung mit klaren Stärken für IT und mehr" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 October 3, 2025 Insgesamt habe ich mit ky2help gute Erfahrungen gemacht. Es unterstützt zuverlässig die wichtigsten ITSM-Prozesse, lässt sich in bestehende Abläufe integrieren und bietet durch den abteilungsübergreifenden Einsatz einen klaren Mehrwert. Pros ky2help ist eine insgesamt solide ITSM-Lösung, die alle wesentlichen Funktionen abdeckt und sich flexibel an die Bedürfnisse einer Organisation anpassen lässt. Besonders positiv fällt auf, dass die Plattform ein breites Funktionsspektrum bietet, von Incident- und Request-Management über Change-Management bis hin zu Servicekatalog und SLA-Steuerung. Die Ticketbearbeitung ist übersichtlich und die Nachvollziehbarkeit der einzelnen Schritte ist gewährleistet, was die Transparenz im Support-Prozess deutlich erhöht. Ein weiterer Vorteil liegt darin, dass ky2help nicht nur innerhalb der IT eingesetzt werden kann, sondern auch abteilungsübergreifend, beispielsweise für On- und Offboarding-Prozesse oder im Facility-Management. Dadurch lassen sich Abläufe vereinheitlichen und die Zusammenarbeit zwischen verschiedenen Bereichen verbessern. Cons Weniger gut gefällt mir, dass die Benutzeroberfläche an manchen Stellen etwas altmodisch wirkt und nicht immer ganz intuitiv ist. Ausserdem erfordert die Vielzahl an Funktionen zu Beginn etwas Einarbeitung, was aber mit der Zeit deutlich leichter wird. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor October 13, 2025 Hallo Jovo S. Vielen Dank für das konstruktive Feedback! Wir freuen uns, dass ky2help® in der täglichen Arbeit zuverlässig unterstützt und durch den abteilungsübergreifenden Einsatz echten Mehrwert bietet. Bezüglich der Benutzeroberfläche: Unser neues UI/UX-Team arbeitet aktuell mit Hochdruck daran, das Design und die Bedienfreundlichkeit weiterzuentwickeln – Verbesserungen sind bereits in Planung und Umsetzung. Auf weitere. tolle Zusammenarbeit! ML Marco L. IT Service Manager Research ### "Ky2help ITSM Tool" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 October 3, 2025 Sehr gute Erfahrungen wenn alles Konfiguriert ist, läuft stabil sehr guter und freundlicher Kunden Support, wir werden weiter in Ky2help aufbauen Pros Das es die Prozesse von ITIL vollumfänglich unterstütz Einfachheit neue Prozesse zu etablieren BPNM 2.0 Für Kunden einfach und Verständlich anzuwenden Cons Zum teil Komplex wegen den verschiedenen Konfiguration Möglichkeiten, Rollen und Berechtigungen recht umständlich vor allem wenn jemand mehrere Rollen hat. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor October 13, 2025 Hallo Marco L. Vielen Dank für das positive Feedback! Es freut uns, dass ky2help Sie in der Umsetzung von ITIL-Prozessen überzeugt und als verständliche Lösung im Alltag unterstützt. Die Konfigurationsmöglichkeiten bieten viel Flexibilität – gleichzeitig arbeiten wir laufend daran, die Handhabung bei komplexen Rollen- und Berechtigungsstrukturen weiter zu vereinfachen. Schön zu hören, dass Sie weiterhin auf ky2help setzen! TG Thomas G. Teamleiter IT Construction ### "Bewertung Ky2Help" 5.0 Overall Rating 5.0 5.0 Ease of Use 3.0 3.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 February 29, 2024 Wir sind sehr zufrieden mit dem Tool, da es sich um ein ITSM handelt werden wir vermehrte Aufgaben in Ky2Help übernehmen. Der Support ist ausserdem auch sehr gut. Pros Das Prozessmanagement, man kann eigene Prozesse und Workflows einbauen. Cons Für das erstellen von eigenen Workflows ist die Entwicklungs- Oberfläche etwas komplex. Switched from [Jira](https://www.capterra.com/p/19319/JIRA/) Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor March 4, 2024 Herzlichen Dank für die sehr positive Rückmeldung und Bewertung! ky2help ist über die Jahre zu einer umfassenden Service Management Software gewachsen. Vor allem aber kommt es wie bei Ihnen sehr zufriedenstellend und gewinnbringend in der IT-Abteilung zum Einsatz. Danke auch für das ehrliche Feedback bezgl. Prozess/Workflow-Designer, denn Themen wie Usability-Optimierung und innovative Bedienkonzepte sind ein wesentlicher Bestandteil der nächsten Weiterentwicklungen in unserer Softwareabteilung. Wir freuen uns auf die weitere, angenehme Zusammenarbeit mit Ihnen, Ihr KYBERNA Team CR Christian R. SAP Consultant Music ### "Qualitative Lösung / leichte Administration / ohne grossen Aufwand!" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 7/10 August 22, 2023 Pros No-Code/Low-Code - leicht zu administrieren.Prozesse können einfach modelliert, angepasst werden.Requests sind umfangreich dokumentiert (Audit) Cons API-Funktionalitäten z.B. zur Anbindung in bestehende BI-Landschaft mangelhaft.Funktionalitäten für Batch-Bearbeitungen nicht wirklich vorhanden.Einige Funktionen sind durch die vielen Objektverknüpfungen teils schwer zu finden. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor September 7, 2023 Hallo Vielen Dank für die sehr ehrliche, positive Bewertung auf Capterra, was uns sehr freut. Wir bleiben stets am Ball. So hat der Ausbau der Integrationsmöglichkeiten – im Speziellen mittels ky2help RestAPI – in der Software-Weiterentwicklung einen hohen Stellenwert. Wir freuen uns auf die weitere Zusammenarbeit, Ihr KYBERNA Team DS Daniel S. Service Manager Information Technology and Services ### "Umfassend Gut" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 May 3, 2023 Alle Anwender sind vom Leistungsumfang dieser Applikation begeistert.Als Administrator von Ky2help bin ich von den Unterstützung und der Flexibilität von Kyberna begeistert.Keine Frage die unbeantwortet bleibt. Unmögliches ist bei Kyberna nie Unmöglich !Absolut positiver Gesamteindruck. Pros Stabile Funktion, Intuitive Bedienung, Benutzerfreundlichkeit für Endkunden. Cons Darstellungsmöglichkeiten in der Knowledge-Base Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor August 16, 2023 Hallo Daniel. Herzlichen Dank für Ihr ehrliches Feedback. Schön zu lesen, dass unser Gesamtpaket von Software und Softwarehersteller Sie so sehr überzeugt. Liebe Grüsse aus Vaduz, Ihr KYBERNA Team SS Stefano S. IT Automotive ### "Bewertung" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 6/10 January 27, 2023 Pros Tags helfen in der Klassifizierung ungemein Cons Übersichtliche Erstellung von periodischen TicketsÜberarbeitung der Knowledge Funktion Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor February 6, 2023 Guten Tag. Vielen Dank für die ehrliche Bewertung auf der Capterra-Plattform. Wir freuen uns auf die weitere Zusammenarbeit, Ihr KYBERNA Team MS Michael S. COO Security and Investigations ### "Bewertung unseres Ticketsystems ky2help" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 24, 2023 Pros Die Anbindung von ky2help an andere Tools funktioniert einwandfrei und wird bei uns täglich als Ticketsystem für Kunden aus dem DACH - Raum angewendet. Nach einer gewissen eingewöhnungszeit für neue Mitarbeitende, ist das Tool einfach zu handhaben und es gibt viele Features welche genutzt werden können sowie auch Datenerhebungen für Statistiken wie auch QM - Auswertungen, was für uns sehr gewinnbringend ist. Cons Durch die extrem hohe Performance welche wir für unsere Kunden ausführen dürfen (Tickets in Sekunden Takt) mussten wir diverse Anpassungen (Release) vornehmen bis wir beim heutigen Leistungsumfang angelangt sind. Die Mühe hat sich jedoch gelohnt. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor February 6, 2023 Herzlichen Dank für die sehr positive Rückmeldung! Schön zu lesen, dass ky2help bei Ihnen trotz extrem hoher „Belastung" – mit Tickets im Sekundentakt – einwandfrei funktioniert. Denn das ist genau unser Ziel. Rückmeldungen wie diese sprechen für eine extrem hohe Leistungsfähigkeit von ky2help. Genau dafür ist das Tool da und erleichtert so mit einem erfolgreichen Einsatz das Arbeitsleben sehr gewinnbringend und zielführend. Also dann, auf weitere erfolgreiche Zusammenarbeit, liebe Grüsse von den KYBERNA #IThappymakers AN Anonymous User Leiter IT Construction ### "Erfolgreiche Ablösung von SCSM mit Ky2Help von Kyberna" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 January 23, 2023 Ky2Help ermöglicht es uns Schritt für Schritt die ITSM Prozesse zu elaborieren und einzuführen. Das Beratungs-, Verkaufs und Integrationsteam überzeugten uns.Kyberna zeigte und zeigt sich sehr flexibel. Pros Wir hatten drei Produkte in der Evaluation. Ky2Help überzeugte durch sein schnelles Front End, die übersichtliche Darstellung, die integrierte Suche, das umfangreiche Reportingset und nicht zuletzt die vielfältigen Integrationsmöglichkeiten. Kyberna als Hersteller, Lieferant und Integrationspartner ermöglichte eine rasche und unkomplizierte Einführung des Tools. Die Bedienung des eingebauten Prozessdesigners braucht zwar einiges an Know-How ermöglicht es aber, dass Abläufe praxisnah modelliert und mit Funktionalität versehen werden kann. Cons Die Definition der Ansichten für die verschiedenen Benutzerrollen ist kompliziert und in der Anwendung zeitweilig unverständlich.Die Suche spuckt zwar schnell Resultat aus, man muss aber genau hinschauen was Ky2Help gefunden hat. Allgemein ist die Suche verbesserungswürdig. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor February 6, 2023 Vielen Dank für die sehr ehrliche Bewertung, welche wir sehr schätzen. Um Solche detaillierten Feedbacks sind wir nämlich stets sehr dankbar. Schön zu lesen, dass die Ablösung von SCSM mit ky2help so einwandfrei und unkompliziert verlaufen ist und Sie die Zusammenarbeit mit KYBERNA als Integrationspartner sehr schätzen und positiv hervorheben. Es freut uns, dass euch unser Front End ggü. dem Vorgängermodell deutlich besser gefällt. Wir investieren in der Entwicklung immer wieder viel Zeit in die stetige Optimierung mit dem Ziel, einfache und übersichtliche Darstellungen sowie Reportings zu gewährleisten. Wir freuen uns auf die weitere, erfolgreiche Zusammenarbeit mit vielen weiteren Prozessen und Abteilungen, die wir gemeinsam Schritt für Schritt "digitalisieren"! Beste Grüsse vom KYBERNA Team [View all Reviews](https://www.capterra.com/p/196043/ky2help/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.