# Apizee Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Apizee Software - reviews, pricing plans, popular comparisons to other Customer Service products and more. Source: https://www.capterra.com/p/196053/Apizee --- # Apizee Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Apizee ## What is Apizee? Real-Time video interaction, screen sharing, and co-browsing for sales and support Teams. Apizee delivers cutting-edge visual engagement tools, enabling businesses to rapidly address intricate customer issues with tailored, remote visual assistance. Combining live video chat, screen sharing, and co-browsing capabilities, Apizee's unified SaaS platform seamlessly integrates with top sales and support systems such as Salesforce and Zendesk. ## What is Apizee used for? [Customer Service](https://www.capterra.com/customer-service-software/)[Call Center](https://www.capterra.com/call-center-software/)[Remote Support](https://www.capterra.com/remote-support-software/) Top alternative Featured Overall rating Based on 17 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price €50 Flat Rate, Per Month Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Apizee?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.apizee.com/&name=Apizee) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Apizee 4.8 (17) VS. [4.4 (4,079)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting Price €50 Flat Rate, Per Month Starting Price $39 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.9 (17) Ease Of Use 4.3 (871) Value For Money 4.4 (16) Value For Money 4.2 (783) Customer Service 4.8 (17) Customer Service 4.3 (802) ## Apizee alternatives [4.5 (3,425)](https://www.capterra.com/p/124981/Freshdesk/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.4 (465)](https://www.capterra.com/p/158704/3CX/reviews/) Starting price $350.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 88% of reviewers rated it above 4 stars Highest Rated [4.7 (209)](https://www.capterra.com/p/218251/Wildix/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [4.2 (990)](https://www.capterra.com/p/113540/Bitrix24/reviews/) Starting price $69.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 82% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/196053/Apizee/alternatives/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Support Ticket Management 3.6 (5) 80.00% of 5 reviewers that rated this feature as important or highly important Allow customers/users to submit support queries and service requests Call Center Management 4.5 (4) 75.00% of 4 reviewers that rated this feature as important or highly important Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. Activity Tracking 4.0 (3) 133.33% of 3 reviewers that rated this feature as important or highly important Track and document all activities across devices, networks, and other systems Multi-Channel Communication 3.7 (3) 100.00% of 3 reviewers that rated this feature as important or highly important Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Real-Time Notifications 3.7 (3) 100.00% of 3 reviewers that rated this feature as important or highly important Notifications that are delivered to users as soon as an event occurs Reporting/Analytics 5.0 (3) 100.00% of 3 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data Apizee 77 features Define levels of authorization for access to specific files or systems Dashboard to view the status of ongoing processes, identify current incidents and track past activities Track and document all activities across devices, networks, and other systems Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Highlight content and/or make notations about parts of content Application programming interface that allows for integration with other systems/databases Audio/Video Conferencing Tickets are automatically assigned to specific agents based on predefined rules Distribute/route/connect calls Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. Record the audio of phone conversations for quality assurance purposes Sends voice calls to a specific queue based on predetermined criteria Communicate using direct chat or messages within the system Provides a channel for team members to share media files, communicate, and work together Manage, organize, and store contact information Add customized logos and colors to align with company branding Alter the layout and content of reports Pre-designed layouts that can be customized to match preferences and requirements Import and export data to and from software applications Protect sensitive data for digital privacy Share screens of either your computer's desktop or your browser tab with another computer Store and organize documents in a centralized system Reminders sent via email Pre-made examples and templates for emails Plan an event's time and location Public or private sharing of digital files such as documents, audio/video, images, and more Move files across different systems or networks High-definition audio and/or video capabilities Provide special privileges to hosts and presenters to control audience actions, such as putting someone on mute, etc. A call center that primarily receives calls, typically customer service focused Track interaction history by documenting conversations for contacts Ability to chat online in real time Password-protect and/or stop new participants from joining online meetings Manage the process of planning and scheduling meetings, including agenda creation Access software remotely via mobile devices Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Manage and support multiple languages Allow multiple users with individual logins and varying permissions to use the same account, software, portal, or service Record the audio of phone conversations for quality assurance purposes A call center that primarily makes calls, typically sales focused Enable custom polls/voting to facilitate decision-making or increase engagement Monitor wait time and abandonment for incoming requests that have not been routed Share your screen with a third party to enable them to see what changes/actions are being performed as they happen Analyze and gain insights into data in real-time Engage in direct, instant messaging with customers, users, etc. Receive data and information in real time Notifications that are delivered to users as soon as an event occurs Record live video calls to play later Access work applications remotely, for when working away from the office and/or traveling Provide support to your customers and employees remotely over a shared network Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Set & manage permission levels based on user roles and restrict access to only authorized individuals Plan availability and assign specific time slots for tasks and resources Save a screenshot of your desktop as an image Record and save a video file of what is happening on a computer screen Digitally share screen view with others Set and monitor service level agreements to ensure timely response and resolution Record active support and chat sessions for auditing and training Allow users to access multiple services after entering their login credentials once Send messages via SMS Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access Allow customers/users to submit support queries and service requests Gauge satisfaction and receive information for improvement and success Attach digital tags to documents and assets for identification, search, or monitoring purposes Set up connections to third-party platforms to improve business processes Take actions to troubleshoot issues for networks, devices, etc. Presenter can see and hear participants and vice versa. Presenter can see and hear participants and vice versa Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks Record and playback video calls Chat with your counterparts over the video in real time Connect with meeting participants remotely over video Select how video calls/meetings are shown on a screen (e.g. tiled, spotlight, sidebar) Store and manage online video content Supports various video file formats Upload or use pre-set virtual backgrounds during video meetings Get Advice We can help you find the software with the features you need. Features 4.6 (17) 4.6 Based on 17 reviews ## Pricing Value for money 4.4 (16) Basic €50.00 Flat Rate,Per Month Value for money 4.4 (16) 4.4 Based on 16 reviews ## Integrations [ Talkdesk](https://www.capterra.com/p/132852/Talkdesk/)[ ServiceNow](https://www.capterra.com/p/254088/ServiceNow/)[ Eloquant](https://www.capterra.com/p/240171/Eloquant/)[ Kiamo](https://www.capterra.com/p/200863/Kiamo/)[ Diabolocom](https://www.capterra.com/p/181150/Diabolocom/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.8 (17) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.8 (17) 4.8 Based on 17 reviews ## User reviews Overall rating 4.8 Based on 17 reviews Filter by rating 5(14) 4(3) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent AM Aurore M. Product Owner Telecommunications ### "Solution performante à forte valeur ajoutée" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 April 21, 2026 La solution mise à disposition par Apizee, apporte une réelle valeur ajoutée sur notre activité Technique fixe. Pros Nos conseillers ainsi que nos clients apprécient la rapidité et l'efficacité de la solution. Elle aide au diagnostic des problématiques de nos clients, accélère la résolution et peut éviter les déplacements de nos techniciens au domicile. Cons La gestion des rôles et droits utilisateurs pourrait gagner en flexibilité pour répondre à notre usage à grande échelle. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Jerome P. DSI Individual & Family Services ### "Simple et fiable !" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 26, 2026 Apizee nous sert à réaliser des chiffrages de travaux à distance, pour nos clients particuliers et nos bénéficiaires d'assurance. Pros Grande facilité d'utilisation pour notre métreur et notre client. Il n'est pas nécessaire de faire d'installation sur le smartphone du client. L'équipe Apizee nous a accompagné des tests à l'intégration finale. Cons Aucun problème d'utilisation ne nous a été remontés. Il manque peut être une fonction de prise de mesures par vidéo. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. HS Hugo S. Responsable d'équipe Telecommunications ### "UTILISATION COOPAIRS" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 September 24, 2025 Pros La solution offre une rapidité et une facilité dans l'utilisation pour nos interlocuteurs. Les problèmes rencontrés sont donc plus clair avec le visio diagnostic. Cons Rien a signaler sur ce point, la solution est facile à prendre en main pour nos agents, et les interlocuteurs en redemandent Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AU Anonymous User Chef de projet relation client et proximité Real Estate ### "Apizee : une proximité augmentée" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 22, 2025 Pros Facilité d'utilisation par les collaborateurs Diagnostic technique plus précis = gain de temps pour la prise en charge = satisfaction locataire améliorée L'utilisation de cet outil permet d'éviter certains déplacements = plus de disponibilité pour les collaborateurs Cons RAS - nous n'avons pas rencontré d'inconvénient à ce jour dans notre utilisation quotidienne à partir du moment où nos interlocuteurs ont du réseau. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SD sebastien d. Responsable service conseils et études E-Learning ### "Retour Apizee" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 January 9, 2025 Visio assistance pour accompagnement des problématiques clients à distance. Mise en service en relation avec notre offre de service Pros Facilitez, rapidité d'utilisation et de prise en main Cons Néant, je n'ai pas de retour négatif. la plupart des coupures sont dues à une mauvaise connexion Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SJ Sebastien J. CSM - TAM CX Operational Manager Computer Software ### "Un outil fiable et simple qui répond aux besoins" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 January 8, 2025 Nous avons utilisé Apizee dans le cadre d'une réponse à nos clients sur des situations de dépannages spécifiques Pros La simplicité, rapidité et prise en main de la caméra à distance permet de solutionner de nombreux cas de support, dépannage, assistance et d 'éviter des déplacements inutiles ou de l'incompréhension par les canaux classiques voix/mail/chat, etc.. Cons Rien de notable, le produit correspond au cas d 'usage recherché Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. PC Patrick C. Directeur Relation Client et Digital Broadcast Media ### "Satisfaits d'Apizee" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 September 30, 2024 Extremement positive. Nous sommes ravis de nous être lancés dans l'aventure de la vidéo avec Apizee Pros La vidéo clairement qui ns permet une assistance technique facilitée. Le pilotage et le suivi client sont aussi despoints positifs. Cons Pas de pause véritable, il faut raccrocher et rappeler. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. FD Feynur D. Responsable Technique Clients Machinery ### "Solution efficace" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 July 15, 2024 Pros \- Mieux se comprendre avec le client - Facilite le dépannage pour les techniciens - Gain de temps sur certaines typologie de dépannage - Satisfaction et bel effet client Cons \- développer la fluidité et le lien avec CRM (salesfaorce) - Parfois non compatible sur certains chantiers manque de réseau Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Frederic C. Chargé de projets digitaux Telecommunications ### "Un excellente solution de visio assistance" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 11, 2024 Une solution intégré pour ajouter le canal vidéo au centre de contacts Pros Apizee est intégré à notre solution de centre de contacts, il suffit d'un clic pour que les agents puissent lancer une visio avec un client lorsqu'ils sont au téléphone. Simple et pratique, tout est historisé ! Cons C'est une bonne solution, facile à déployer. Il faut néanmoins penser à former les agents (1h) et les inciter à s'entrainer afin qu'ils prennent l'habitude de l'utiliser au quotidien. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. XR Xavier R. Responsable Qualité Opérationnelle Insurance ### "Très bonne solution de VISIO" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 June 10, 2024 Pros \- outil très instinctif, - fiable et robuste - administration simple Cons \- une URL de connexion plus courte - avoir un meilleur accès aux DATA Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/196053/Apizee/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)