--- title: "Apizee Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Apizee Software - reviews, pricing plans, popular comparisons to other Live Chat products and more." source_url: "https://www.capterra.com/p/196053/Apizee/" page_type: "product" language: "en" --- # Apizee Software Review 2026: Features, Integrations, Pros & Cons Last updated on September 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Apizee ## What is Apizee? Real-Time video interaction, screen sharing, and co-browsing for sales and support Teams. Apizee delivers cutting-edge visual engagement tools, enabling businesses to rapidly address intricate customer issues with tailored, remote visual assistance. Combining live video chat, screen sharing, and co-browsing capabilities, Apizee's unified SaaS platform seamlessly integrates with top sales and support systems such as Salesforce and Zendesk. ## What is Apizee used for? [Customer Service](https://www.capterra.com/customer-service-software/)[Call Center](https://www.capterra.com/call-center-software/)[Remote Support](https://www.capterra.com/remote-support-software/) Top alternative Featured Overall rating Based on 18 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price €50 Flat Rate, Per Month Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Apizee?[Manage this product listing](https://www.g2.com/products/apizee/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Apizee 4.8 (18) VS. [4.7 (1,789)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting Price €50 Flat Rate, Per Month Starting Price $15 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.9 (18) Ease Of Use 4.6 (888) Value For Money 4.4 (17) Value For Money 4.6 (798) Customer Service 4.8 (18) Customer Service 4.7 (819) ## Apizee alternatives [4.4 (4,092)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting price $115.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [4.5 (3,481)](https://www.capterra.com/p/124981/Freshdesk/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.4 (468)](https://www.capterra.com/p/158704/3CX/reviews/) Starting price $350.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 88% of reviewers rated it above 4 stars [4.7 (209)](https://www.capterra.com/p/218251/Wildix/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/196053/Apizee/alternatives/) ## FAQs about Apizee Overview ### Which roles and teams benefit most from Apizee? Apizee is most used by customer service leaders, field experts, and technical operations managers who need remote visual support, faster issue resolution, and smoother customer interactions. Project and product teams use it to coordinate digital service workflows, while IT and quality leaders rely on it to improve maintenance, compliance, and service performance. Answer based on 18 reviews Overview ### What company size and industries is Apizee built for? Apizee is built for small businesses first, with 39% of reviewers, and is used most in Insurance at 22%. It serves customer service, field service, support, and sales teams across industries, with additional adoption among midsize businesses at 33%, enterprises at 28%, and strong use in Real Estate and Telecommunications, both 17%. Answer based on 18 reviews Features and Usability ### What are the key features of Apizee? Apizee offers audio/video conferencing, video chat, live chat, and one-to-one messaging for multi-channel communication. Its core features also include appointment scheduling, call routing, remote support, screen sharing, call recording, access controls, real-time analytics, and support ticket management, plus integrations, reporting, and secure data storage. Integrations ### Which third-party tools and platforms does Apizee integrate with? Apizee integrates with 5 third-party platforms for contact center and service workflows, including Diabolocom, Eloquant, Kiamo, ServiceNow, and Talkdesk. These catalog integrations connect Apizee to customer support and case management environments used across sales, service, and operations teams. Getting Started and Support ### What training and onboarding options does Apizee offer? Apizee provides in person training, live online sessions, webinars, and documentation to help teams get started. In person and live online formats support guided instruction, webinars cover scheduled group learning, and documentation offers written reference material for self-paced review and ongoing setup support. Getting Started and Support ### What customer support options does Apizee offer? Apizee provides Email/Help Desk, Knowledge Base, Phone Support, 24/7 Live Rep, and Chat. Without reviewer feedback on support experiences, the available information only confirms these channels and does not support claims about response speed, helpfulness, or common frustrations. ## Features AI summary Based on 5,357 Live Chat reviews Capterra data shows that buyers of customer service software rank the following features as their top priorities: - **Support Ticket Management** (**43%** of reviewers rated this feature as critical) - **Call Center Management** (**42%**) - **Multi-Channel Communication** (**39%**) Apizee supports all three features that reviewers rate highest: **Support Ticket Management**, **Call Center Management**, and **Multi-Channel Communication**. Together, these capabilities help businesses manage customer requests in one place, handle call operations more effectively, and stay connected across multiple service channels, allowing teams to respond faster and deliver more consistent customer support. Support Ticket Management 3.7 (6) 83.33% of 6 reviewers that rated this feature as important or highly important Allow customers/users to submit support queries and service requests Call Center Management 4.5 (4) 75.00% of 4 reviewers that rated this feature as important or highly important Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. Multi-Channel Communication 3.7 (3) 100.00% of 3 reviewers that rated this feature as important or highly important Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Mobile Access 4.5 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Access software remotely via mobile devices Live Chat 2.5 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Ability to chat online in real time Reporting/Analytics 4.8 (4) 100.00% of 4 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data Apizee 78 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - Annotations: Highlight content and/or make notations about parts of content - API: Application programming interface that allows for integration with other systems/databases - Audio Calls: Ability to make voice calls within the system - Audio/Video Conferencing: Audio/Video Conferencing - Automated Routing: Tickets are automatically assigned to specific agents based on predefined rules - Automatic Call Distribution: Distribute/route/connect calls - Call Center Management: Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. - Call Recording: Record the audio of phone conversations for quality assurance purposes - Call Routing: Sends voice calls to a specific queue based on predetermined criteria - Chat/Messaging: Communicate using direct chat or messages within the system - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Contact Management: Manage, organize, and store contact information - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Data Import/Export: Import and export data to and from software applications - Data Security: Protect sensitive data for digital privacy - Desktop/Browser Sharing: Share screens of either your computer's desktop or your browser tab with another computer - Document Storage: Store and organize documents in a centralized system - Email Reminders: Reminders sent via email - Email Templates: Pre-made examples and templates for emails - Event Scheduling: Plan an event's time and location - File Sharing: Public or private sharing of digital files such as documents, audio/video, images, and more - File Transfer: Move files across different systems or networks - HD Audio/Video: High-definition audio and/or video capabilities - Host Controls: Provide special privileges to hosts and presenters to control audience actions, such as putting someone on mute, etc. - Inbound Call Center: A call center that primarily receives calls, typically customer service focused - Interaction Tracking: Track interaction history by documenting conversations for contacts - Live Chat: Ability to chat online in real time - Lock Meetings: Password-protect and/or stop new participants from joining online meetings - Meeting Management: Manage the process of planning and scheduling meetings, including agenda creation - Mobile Access: Access software remotely via mobile devices - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Multi-Language: Manage and support multiple languages - Multiple User Accounts: Allow multiple users with individual logins and varying permissions to use the same account, software, portal, or service - On-Demand Recording: Record the audio of phone conversations for quality assurance purposes - Outbound Call Center: A call center that primarily makes calls, typically sales focused - Polls/Voting: Enable custom polls/voting to facilitate decision-making or increase engagement - Queue Management: Monitor wait time and abandonment for incoming requests that have not been routed - Real Time Screen Sharing: Share your screen with a third party to enable them to see what changes/actions are being performed as they happen - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-Time Chat: Engage in direct, instant messaging with customers, users, etc. - Real-Time Data: Receive data and information in real time - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Recording: Record live video calls to play later - Remote Access/Control: Access work applications remotely, for when working away from the office and/or traveling - Remote Support: Provide support to your customers and employees remotely over a shared network - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Role-Based Permissions: Set & manage permission levels based on user roles and restrict access to only authorized individuals - Scheduling: Plan availability and assign specific time slots for tasks and resources - Screen Capture: Save a screenshot of your desktop as an image - Screen Recording: Record and save a video file of what is happening on a computer screen - Screen Sharing: Digitally share screen view with others - Service Level Agreement (SLA) Management: Set and monitor service level agreements to ensure timely response and resolution - Session Recording: Record active support and chat sessions for auditing and training - Single Sign On: Allow users to access multiple services after entering their login credentials once - SMS Messaging: Send messages via SMS - SSL Security: Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access - Support Ticket Management: Allow customers/users to submit support queries and service requests - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Tagging: Attach digital tags to documents and assets for identification, search, or monitoring purposes - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Troubleshooting: Take actions to troubleshoot issues for networks, devices, etc. - Two Way Audio & Video: Presenter can see and hear participants and vice versa. - Two-Way Audio & Video: Presenter can see and hear participants and vice versa - User Management: Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks - Video Call Recording: Record and playback video calls - Video Chat: Chat with your counterparts over the video in real time - Video Conferencing: Connect with meeting participants remotely over video - Video Layouts/Views: Select how video calls/meetings are shown on a screen (e.g. tiled, spotlight, sidebar) - Video Management: Store and manage online video content - Video Support: Supports various video file formats - Virtual Backgrounds: Upload or use pre-set virtual backgrounds during video meetings --- Get Advice We can help you find the software with the features you need. Features 4.6 (18) 4.6 Based on 18 reviews ## Pricing Value for money 4.4 (17) Basic €50.00 Flat Rate,Per Month Value for money 4.4 (17) 4.4 Based on 17 reviews ## Integrations [ Talkdesk](https://www.capterra.com/p/132852/Talkdesk/)[ ServiceNow](https://www.capterra.com/p/254088/ServiceNow/)[ Eloquant](https://www.capterra.com/p/240171/Eloquant/)[ Kiamo](https://www.capterra.com/p/200863/Kiamo/)[ Diabolocom](https://www.capterra.com/p/181150/Diabolocom/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.8 (18) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.8 (18) 4.8 Based on 18 reviews ## User reviews Overall rating 4.8 Based on 18 reviews Filter by rating 5(15) 4(3) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent KG Katia G. Responsable de secteur Real Estate ### "Diagnostiquer plus vite, intervenir plus juste ! " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 29, 2026 Apizee est une solution qui facilite réellement notre quotidien. Elle nous permet de mieux comprendre les situations rencontrées par nos locataires grâce à la visualisation en direct de leurs problématiques. Cela nous aide à être plus réactifs, à anticiper certaines interventions et à apporter des réponses rapides et adaptées. L'outil représente également un véritable avantage environnemental en limitant les déplacements inutiles. C'est aussi un gain de temps appréciable pour nos locataires, notamment pour la transmission de documents administratifs. Nous apprécions particulièrement la qualité de l'accompagnement proposé par les équipes Apizee. Nos interlocuteurs sont à l'écoute, disponibles. Nous organisons même de petits challenges en partenariat avec eux, ce qui contribue à renforcer la collaboration. Nous ne relevons pas d'inconvénient particulier à ce jour. La solution répond pleinement à nos besoins et s'intègre efficacement dans notre organisation. Pros Simplicité d'utilisation, diagnostics plus précis, gain de temps, réduction des déplacements, satisfaction locataire, accompagnement de l'équipe APIZEE Cons Dépendance à la qualité du réseau, nécessité de posséder un smartphone pour le locataire et d'accepter la vidéo Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AM Aurore M. Product Owner Telecommunications ### "Solution performante à forte valeur ajoutée" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 April 21, 2026 La solution mise à disposition par Apizee, apporte une réelle valeur ajoutée sur notre activité Technique fixe. Pros Nos conseillers ainsi que nos clients apprécient la rapidité et l'efficacité de la solution. Elle aide au diagnostic des problématiques de nos clients, accélère la résolution et peut éviter les déplacements de nos techniciens au domicile. Cons La gestion des rôles et droits utilisateurs pourrait gagner en flexibilité pour répondre à notre usage à grande échelle. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Jerome P. DSI Individual & Family Services ### "Simple et fiable !" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 26, 2026 Apizee nous sert à réaliser des chiffrages de travaux à distance, pour nos clients particuliers et nos bénéficiaires d'assurance. Pros Grande facilité d'utilisation pour notre métreur et notre client. Il n'est pas nécessaire de faire d'installation sur le smartphone du client. L'équipe Apizee nous a accompagné des tests à l'intégration finale. Cons Aucun problème d'utilisation ne nous a été remontés. Il manque peut être une fonction de prise de mesures par vidéo. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. HS Hugo S. Responsable d'équipe Telecommunications ### "UTILISATION COOPAIRS" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 September 24, 2025 Pros La solution offre une rapidité et une facilité dans l'utilisation pour nos interlocuteurs. Les problèmes rencontrés sont donc plus clair avec le visio diagnostic. Cons Rien a signaler sur ce point, la solution est facile à prendre en main pour nos agents, et les interlocuteurs en redemandent Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AN Anonymous User Chef de projet relation client et proximité Real Estate ### "Apizee : une proximité augmentée" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 22, 2025 Pros Facilité d'utilisation par les collaborateurs Diagnostic technique plus précis = gain de temps pour la prise en charge = satisfaction locataire améliorée L'utilisation de cet outil permet d'éviter certains déplacements = plus de disponibilité pour les collaborateurs Cons RAS - nous n'avons pas rencontré d'inconvénient à ce jour dans notre utilisation quotidienne à partir du moment où nos interlocuteurs ont du réseau. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SD sebastien D. Responsable service conseils et études E-Learning ### "Retour Apizee" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 January 9, 2025 Visio assistance pour accompagnement des problématiques clients à distance. Mise en service en relation avec notre offre de service Pros Facilitez, rapidité d'utilisation et de prise en main Cons Néant, je n'ai pas de retour négatif. la plupart des coupures sont dues à une mauvaise connexion Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SJ Sebastien J. CSM - TAM CX Operational Manager Computer Software ### "Un outil fiable et simple qui répond aux besoins" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 January 8, 2025 Nous avons utilisé Apizee dans le cadre d'une réponse à nos clients sur des situations de dépannages spécifiques Pros La simplicité, rapidité et prise en main de la caméra à distance permet de solutionner de nombreux cas de support, dépannage, assistance et d 'éviter des déplacements inutiles ou de l'incompréhension par les canaux classiques voix/mail/chat, etc.. Cons Rien de notable, le produit correspond au cas d 'usage recherché Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. PC Patrick C. Directeur Relation Client et Digital Broadcast Media ### "Satisfaits d'Apizee" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 September 30, 2024 Extremement positive. Nous sommes ravis de nous être lancés dans l'aventure de la vidéo avec Apizee Pros La vidéo clairement qui ns permet une assistance technique facilitée. Le pilotage et le suivi client sont aussi despoints positifs. Cons Pas de pause véritable, il faut raccrocher et rappeler. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. FD Feynur D. Responsable Technique Clients Machinery ### "Solution efficace" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 July 15, 2024 Pros \- Mieux se comprendre avec le client - Facilite le dépannage pour les techniciens - Gain de temps sur certaines typologie de dépannage - Satisfaction et bel effet client Cons \- développer la fluidité et le lien avec CRM (salesfaorce) - Parfois non compatible sur certains chantiers manque de réseau Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Frederic C. Chargé de projets digitaux Telecommunications ### "Un excellente solution de visio assistance" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 11, 2024 Une solution intégré pour ajouter le canal vidéo au centre de contacts Pros Apizee est intégré à notre solution de centre de contacts, il suffit d'un clic pour que les agents puissent lancer une visio avec un client lorsqu'ils sont au téléphone. Simple et pratique, tout est historisé ! Cons C'est une bonne solution, facile à déployer. Il faut néanmoins penser à former les agents (1h) et les inciter à s'entrainer afin qu'ils prennent l'habitude de l'utiliser au quotidien. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/196053/Apizee/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.