Best For

The Analyst Portal is ideal for organizations across all industries who are looking to modernize and mature their IT Service Delivery, increase first call resolution, and provide exceptional support.

Product Details

The Cireson SCSM Analyst Portal integrates seamlessly with Microsoft Service Manager to allow management of day-to-day activities on any browser, device, or OS. Built on cutting edge HTML 5, the Analyst Portal boasts fast, adaptive, and highly functional capabilities. Items such as incidents, service requests, change requests, CMDB and reporting are all easily and quickly accessed and managed with or without a desktop in sight.

Contact Details

Cireson

https://cireson.com

Founded in 2011

Located in United States

Analyst Portal - Incident
Analyst Portal - Incident
Analyst Portal - Incident
Analyst Portal - Dashboar
Analyst Portal - Mobile
Self-Service Portal
Review Activity

Starting Price

  • Not provided by vendor

Free Trial

Platform

  • Installed - Mac
  • Cloud, SaaS, Web
  • Installed - Windows
  • Mobile - iOS Native
  • Mobile - Android Native

Training

  • In Person
  • Live Online
  • Webinars
  • Documentation

Support

  • Business Hours
  • Online

Cireson Analyst Portal Features

Contract Management
IT Asset Management
Incident Management
Knowledge Management
Release Management
Self Service Portal
Service Catalog
Service Reporting
Ticket Management
Alerts / Escalation
Automated Routing
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Interaction Tracking
Knowledge Base Management
Multi-Channel Communication
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
Asset Tracking
Availability Management
Change Management
Configuration Management
Contract/License Management
Incident Management
Problem Management
Project Management
Release & Deployment Management
Self Service Portal