--- title: "Snap Survey Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Snap Survey Software - reviews, pricing plans, popular comparisons to other Survey products and more." source_url: "https://www.capterra.com/p/19620/Snap-Survey-Software/" page_type: "product" language: "en" --- # Snap Survey Software Review 2026: Features, Integrations, Pros & Cons Last updated on August 26, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Snap Survey Software ## What is Snap Survey Software? Snap Surveys offers a collaborative platform of desktop and online survey software for survey design, data collection, feedback management, and advanced analysis & reporting. Create engaging experiences - surveys, forms, and more. Design in any mode of survey research - online, mobile, offline, and scannable paper surveys - in any language. The platform is used across all industries: healthcare, education, market research, human resources, travel, transportation, finance, government & more. ## What is Snap Survey Software used for? [Survey](https://www.capterra.com/survey-software/)[Customer Experience](https://www.capterra.com/customer-experience-software/)[Market Research](https://www.capterra.com/market-research-software/) Top alternative Featured Overall rating Based on 63 user reviews Reviews sentiment Positive 86% Neutral 11% Negative 3% Starting price $95 Per User, Per Year Free trial available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Snap Survey Software?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.snapsurveys.com&name=Snap Survey Software) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Snap Survey Software 4.3 (63) VS. [5.0 (20)](https://www.capterra.com/p/231981/Quizell/reviews/) Starting Price $95 Per User, Per Year Starting Price $15 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 3.8 (63) Ease Of Use 4.9 (1,760) Value For Money 4.1 (47) Value For Money 4.9 (1,392) Customer Service 4.5 (59) Customer Service 5.0 (1,324) ## Snap Survey Software alternatives [4.6 (453)](https://www.capterra.com/p/131426/Zoho-Survey/reviews/) Starting price $35.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [UmfrageOnline](https://www.capterra.com/p/201674/Enquetes-Maken/) [4.6 (1,760)](https://www.capterra.com/p/201674/Enquetes-Maken/reviews/) Starting price $35.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/201674/Enquetes-Maken/) [Google Forms](https://www.capterra.com/p/176571/Google-Forms/) [4.7 (11,542)](https://www.capterra.com/p/176571/Google-Forms/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/176571/Google-Forms/) [SurveyMonkey](https://www.capterra.com/p/253516/SurveyMonkey/) [4.6 (10,499)](https://www.capterra.com/p/253516/SurveyMonkey/reviews/) Starting price $30.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/253516/SurveyMonkey/) [View all alternatives](https://www.capterra.com/p/19620/Snap-Survey-Software/alternatives/) ## FAQs about Snap Survey Software Overview ### What problems does Snap Survey Software solve? Snap Survey Software solves complex survey design and multi-channel data collection problems by letting teams build branded, multilingual surveys with advanced routing, password controls, and prefilled data across web, mobile, phone, and paper. Researchers, government teams, educators, and client-facing agencies use it to unify responses, speed reporting, and uncover knowledge gaps quickly. Answer based on 36 reviews Overview ### Which roles and teams benefit most from Snap Survey Software? Snap Survey Software is most used by research, insights, and data teams that design surveys, analyze responses, and report findings. Customer experience, HR, and marketing professionals use it to collect feedback and improve programs, while directors, consultants, and executives rely on it for compliance tracking, institutional research, and decision support. Answer based on 62 reviews Overview ### What company size and industries is Snap Survey Software built for? Snap Survey Software is designed for all industries, with strongest adoption among small businesses at 70% and market research at 16%. It also serves enterprise and midsize organizations at 15% each, with notable use in non-profit management at 12% and research at 10%, primarily for survey work. Answer based on 63 reviews Features and Usability ### What are the key features of Snap Survey Software? Snap Survey Software includes core survey creation and data collection features like a drag-and-drop survey builder, multiple question types, skip logic, and multi-channel distribution for online, mobile, and paper surveys. Differentiators include question libraries, customizable branding, real-time reporting and statistical analysis, plus data import/export and third-party integrations. Answer based on 36 reviews Pricing ### How much does it cost and what fees or limitations are included? Snap Survey Software starts at $30 per user/month for Advanced, with Elite at 95 per user/year. A free version and free trial are available. Reviewers describe pricing as competitive for the features, but some call licensing costly for multiple users or infrequent use, and one noted being charged twice in a linked workflow. Answer based on 10 reviews Integrations ### Which third-party tools and platforms does Snap Survey Software integrate with? Snap Survey Software integrates with Tableau and Displayr. Reviewer mentions highlight Tableau for easy data import and Displayr for detailed reporting and dashboard creation, indicating support for analytics and reporting workflows built around survey data. Answer based on 12 reviews Getting Started and Support ### How easy is it to onboard and train a team on Snap Survey Software? Snap Survey Software takes some time to learn, especially for admins or teams using advanced features, reporting, and complex setups. Everyday users building basic surveys tend to get comfortable faster. Training is available in person, through live online sessions, webinars, documentation, and videos, though reviewers note full training can be important. Answer based on 11 reviews Getting Started and Support ### What customer support options does Snap Survey Software offer, and how do users rate the experience? Snap Survey Software offers email/help desk, FAQ/forum, knowledge base, phone support, and chat. Users often describe support as responsive, patient, and knowledgeable, with clear guidance and useful training materials. Some report slower email back-and-forth when immediate help is needed, and a few say unresolved technical issues can be frustrating. Answer based on 24 reviews Ease of use ### Is Snap Survey Software easy to use? Snap Survey Software feels easy for basic survey building and reporting, but the learning curve can be uneven. Small teams, administrators, and experienced users often find setup, data collection, and result downloads straightforward, while others describe an outdated interface, confusing menus, and manual steps that make advanced tasks harder to learn. Answer based on 23 reviews ## Features AI summary Based on 10,572 Survey reviews Capterra data shows that buyers of survey software rank the following features as their top priorities: - **Customizable Questions** (**54%** of reviewers rated this feature as critical) - **Survey Builder** (**53%**) - **Reporting/Analytics** (**45%**) Snap Survey Software supports all three of the features reviewers rate highest: **Customizable Questions**, **Survey Builder**, and **Reporting/Analytics**. This coverage gives businesses a complete set of core survey tools, from designing tailored questionnaires to building surveys efficiently and reviewing results in detail, helping teams collect better feedback, understand responses clearly, and make more informed decisions. Customizable Questions 4.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Tailored or customizable questions for more targeted and relevant data collection Survey Builder 4.1 (27) 62.96% of 27 reviewers that rated this feature as important or highly important Create and manage surveys Reporting/Analytics 3.6 (33) 51.52% of 33 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data Data Import/Export 4.1 (28) 71.43% of 28 reviewers that rated this feature as important or highly important Import and export data to and from software applications Skip Logic 4.3 (20) 65.00% of 20 reviewers that rated this feature as important or highly important Skip over or route respondents to different questions based on their previous answers Data Analysis Tools 3.3 (19) 57.89% of 19 reviewers that rated this feature as important or highly important Analyze survey results via statistical testing or crosstabs directly within the software Snap Survey Software 76 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - Anonymous Feedback: Allow reviewers to provide anonymous feedback to encourage honest conversations - API: Application programming interface that allows for integration with other systems/databases - Benchmarking: Compare key metrics for the business against prominent players in the industry - Charting: Manage patient documentation describing all clinical interactions, diagnoses, procedures, medications, etc. - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Conditional Logic: Capability of a software or system to make decisions and perform actions based on specified conditions - Convert to PDF: Create, edit, convert to and from PDF files - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Fields: Customize data fields to support various needs and use cases - Customizable Forms: Customize contracts and forms to collect specific information - Customizable Questions: Tailored or customizable questions for more targeted and relevant data collection - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Data Analysis Tools: Analyze survey results via statistical testing or crosstabs directly within the software - Data Capture and Transfer: Import, collect, and capture data from multiple sources - Data Import/Export: Import and export data to and from software applications - Data Security: Protect sensitive data for digital privacy - Data Visualization: Graphical representation of data - Document Storage: Store and organize documents in a centralized system - Drag & Drop: Assemble applications and processes by dragging over and arranging pre-built components - Dynamic Content: Content that alters based on the user's behavior, preferences, and interests, providing a personalized experience - Email Management: Manage, store and organize emails within the system or via third-party apps - Email Marketing: Create and send email blasts/campaigns - Email Reminders: Reminders sent via email - Engagement Tracking: Tracks metrics that provide insight into how a user interacts with any interface or product - Face-to-Face: Market research conducted via in-person interviews - Feedback Management: Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service - Forms Creation & Design: Create and design new forms from scratch using templates and design tools, or scan and convert existing forms into the system - Forms Management: Store, manage and track all forms in a centralized location - Mobile Access: Access software remotely via mobile devices - Mobile Survey: Distribute a survey via mobile devices - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multi-Channel Data Collection: Collect information from multiple sources - Multi-Channel Distribution: Multiple channels (email, web link, or social media) to distribute products, services, or surveys to customers - Multi-Language: Manage and support multiple languages - Multiple Question Types: Supports different types of question formats, including multiple-choice, checkbox, open-answer, Likert scale, and essay - Multiple User Accounts: Allow multiple users with individual logins and varying permissions to use the same account, software, portal, or service - NPS Survey Structure: Measuring and analyzing Net Promoter Scores to evaluate customer loyalty and satisfaction levels - Offline Access: Ability of websites, web applications, or mobile applications to function without an active internet connection - Offline Response Collection: Practice of collecting data and responses for market research/surveys without an internet connection - Paper-Based: Market research conducted via paper - Pulse Surveys: Short, frequent surveys designed to quickly gauge the ongoing attitudes or feelings of a specific group - Question Branching: Survey design technique that directs respondents to different questions based on their previous answers - Question Library: Pre-written repository of questions that can be reused within a course or for assessment or interviews - Question Piping: Integration of respondents' answers from previous survey questions into subsequent questions or text - Randomization: Randomize the displayed order of questions and answer options - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-Time Data: Receive data and information in real time - Real-Time Reporting: Active reporting of data and metrics - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Response Quotas: Limit the number of participants with certain characteristics you want to complete the survey - Response Validation: Ensure the answer provided fits set parameters (numerical, positive number, etc.) - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Single Sign On: Allow users to access multiple services after entering their login credentials once - Skip Logic: Skip over or route respondents to different questions based on their previous answers - SSL Security: Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access - Statistical Analysis: Apply statistical/mathematical models to sets of data - Support Audio/Images/Video: Allow media to be embedded in the question or answer options - Survey Builder: Create and manage surveys - Survey Sample Management: Manage sample of audience for conducting market research surveys - Survey/Poll Management: Create and administer polls and surveys - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Template Management: Create, save, and re-purpose templates for emails, forms, etc. - Text Analysis: Process of extracting and classifying information from text, such as tweets, emails, product reviews, etc - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Trend Analysis: Review data from past periods to reveal recurring tendencies and predict future performance - URL Customization: Modifying a website's URL to enhance readability, branding, or campaign alignment - Visual Analytics: Interact with data visualization elements, such as charts and graphs, to drill down into data - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 4.1 (56) 4.1 Based on 56 reviews ## Pricing Value for money 4.1 (47) Free Trial Free Version [View pricing plan details](https://www.capterra.com/p/19620/Snap-Survey-Software/pricing/) Elite $95.00 Per User,Per Year It includes: - 150,000 responses - 250,000 email invites - Offline surveys and Kiosk Mode - Pre-populate answers - Screen outs & quotas - Tabbed questionnaires - Shared project working - Support via Chat, Email, and Telephone - We will build 5 surveys and dashboards for you - Training included Advanced $30.00 Per User,Per Month It includes: - 50,000 responses - 100,000 email invites - Reporting Dashboard - Support via Chat, Email, and Telephone - We will build 3 surveys and dashboards for you - Training included Value for money 4.1 (47) 4.1 Based on 47 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.5 (59) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.5 (59) 4.5 Based on 59 reviews ## User reviews Overall rating 4.3 Based on 63 reviews Filter by rating 5(28) 4(26) 3(7) 2(2) 1(0) Mentioned topic Sorted by most recent TH Tom H. Insight Manager Sports ### "Strong tool but detailed analysis" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 5/10 June 20, 2026 Pros It enables complex background analysis for large datasets - the logic/routing can be complex but very beneficial for the survey. Cons The front-end of the platform isn't as fresh looking as other software in my opinion - you can create a well branded template but the UX isn't as smooth Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MAYERLY G. bachelor Marketing and Advertising ### "An Essential Tool for Researchers and Marketing Professionals." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 November 30, 2023 I like the built-in analysis tools, they are robust, offering the ability to break down data by various demographics and perform advanced statistical analysis without leaving the software, which is great. Pros The ability to create sophisticated surveys that can be customized in detail allows me to collect data in a very efficient way. Cons Learning how to use all the features and capabilities of the software can be a little overwhelming at first and may require spending additional time to properly train. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AN Anonymous User Quality Systems Manager Paper & Forest Products ### "A reliable survey tool" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 8/10 July 18, 2023 I am pleased with my experience with Snap Survey Software. Pros The customer service provided is consistently of high quality. Cons Creating custom reports is difficult and the learning curve is steep. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Jane C. Statistical Data Coordinator Hospital & Health Care ### "Customer Service and Support desk is A1" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 July 4, 2023 SNAP meets our needs for surveys but the primary reason for this review is the amazing support I have received from the support desk EVERY time I have reached out. Particularly helpful staff have been \[sensitive content hidden\]. Pros The product uses a lot of Microsoft features (same functions as Word) so it is easy to design a survey - even for a beginner. If you need support or have a specific question the support desk is very responsive and helpful. Cons The features in Snap11 can be a little difficult to "find" . How do I show fields, change column width etc. We are launching snap XMP this month and it looks promising. (another review to follow) Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. TH Tom H. Insight Manager Sports ### "Excellent range of question types & routing capability" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 April 28, 2023 Very positive - a strong catalogue or question types together with branding capabilities has meant it has always met our client requirements Pros The survey tool is easily customisable which is great for clients who prefer to send out surveys that fit their brand guidelines. The routing, masking and formatting options are also detailed and help ensure efficient UX. Cons The formatting on desktop and mobile simultaneously can sometimes be frustrating and inconsistent. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. OE Oliver E. Market Research Manager Financial Services ### "Good Survey Builder and Analysis Tool" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 6/10 February 6, 2023 Pros Scientific method of building surveys - almost like an equation to do routing. Cons Sometimes it could get quite complicated if building a complex survey. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AS Adam S. Director, Quality and Compliance Mental Health Care ### "Product review" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 1, 2022 Pros There are endless options in customizing a survey. Reports reflect real time data. I've never experienced internal errors or downtime. The customer service and support is PHENOMENAL. I say, with confidence, that the level of support that Snap Surveys provides is unmatched. Each time that I submit a technical question, Snap Surveys responds promptly with detailed instructions and screen shots to assist me. The direction they provide is clear and concise. Cons For a period of time, it appeared that the software was in need of an update and new features. This seems to have been resolved with the rollout of new features in their new Experience Management Platform (XMP). Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. AC Anthony C. Data Manager Market Research ### "Snap 11 -- Consistent and Reliable" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 June 9, 2022 Pros I like the flexibility in the software -- specifically, the ability to format surveys in a way that others don't allow. I have been using Snap 10 and 11 for many years and it has always been consistent and reliable. The customer support has also been very responsive, which sets Snap apart from the competition. Cons There have been several tasks that I've inquired about over the years and unfortunately, Snap could not accomplish those tasks. These are things that other survey companies offer so not sure why these things have not been improved in this software. I've been using Snap11 for over 10 years and not many new features have been added in the past years. However, I have not upgraded to Snap XMP yet so I am interested to see if these new features were addressed in this version. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor July 1, 2022 Thank you, Anthony, for your candid review. I will share your feedback with our tech support and development teams. We do suggest upgrading to Snap XMP when you have a chance. We'd be happy to get you set-up. We also offer several webinars and resources. And, as always, technical support is available should you have any questions. AG Angelita G. Data Manager Non-Profit Organization Management ### "Snap Survey Review" 4.0 Overall Rating 4.0 4.0 Ease of Use 2.0 2.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 June 7, 2022 Pros It is very useful for scanning and processing paper surveys. Cons It isn't very user-friendly and design options and features are not intuitive and often hard to find. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor July 18, 2022 Thank you, Angelita, for the review and we appreciate the feedback regarding the intuitiveness and design options within Snap survey software. We have recently updated Snap Desktop with various quality of life improvements, as well developed a brand new online survey editor with ease of use in mind. Our Sales team would be happy to do a walk-through of our new Snap XMP offering if that should interest you. Feel free to reach out to us at sales@snapsurveys.com. SP Serina P. Program Assistant Non-Profit Organization Management ### "Snap Review" 3.0 Overall Rating 3.0 3.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 6/10 June 7, 2022 Overall the experience has been good. Pros Snap software is user friendly. I enjoy the ease in which the survey tool can be build and the data is collected. There are so many helpful features. There is also many helpful tutorials and trainings offered. Cons The XMP software has some quirks. When data is changed in the desktop and uploaded, it doesn't update online. Also I think the analysis could be better. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor July 1, 2022 Thank you, Serina! We are continuing to look for ways to optimize our Snap XMP environment and appreciate the feedback. Our support team would also be a good resource if you're interested in creating custom analysis within the Snap software. [View all Reviews](https://www.capterra.com/p/19620/Snap-Survey-Software/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Popular comparisons [UmfrageOnline vs Snap Survey Software](https://www.capterra.com/compare/19620-201674/Snap-Survey-Software-vs-Enquetes-Maken)