# Snap Survey Software Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Snap Survey Software the right Survey solution for you? Explore 62 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/19620/Snap-Survey-Software/reviews --- Snap Survey Software 4.3 (62) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 16th, 2026 # Reviews of Snap Survey Software Ease of use 3.8 Customer Service 4.6 ## Pros and Cons in Reviews MAYERLY G bachelorMarketing and Advertising, 2 - 10 employeesUsed the software for: I used a free trial. “The ability to create sophisticated surveys that can be customized in detail allows me to collect data in a very efficient way.“ November 30, 2023 Jane C Statistical Data CoordinatorHospital & Health Care, 1,001 - 5,000 employeesUsed the software for: More than 2 years. “The features in Snap11 can be a little difficult to "find" . How do I show fields, change column width etc.“ July 4, 2023 TH Tom H Insight ManagerSports, 11 - 50 employeesUsed the software for: More than 2 years. “The routing, masking and formatting options are also detailed and help ensure efficient UX.“ April 28, 2023 MAYERLY G bachelorMarketing and Advertising, 2 - 10 employeesUsed the software for: I used a free trial. “Learning how to use all the features and capabilities of the software can be a little overwhelming at first and may require spending additional time to properly train.“ November 30, 2023 MS Megan S Proposal & Organizational SpecialistResearch, 11 - 50 employeesUsed the software for: More than 2 years. “Lots of features so we can customize our surveys to have the right branding, complicated skip logic, different languages, data seeding, and password control.“ May 31, 2022 KO Katelind O Marketing AnalystFinancial Services, 51 - 200 employeesUsed the software for: More than 2 years. “The survey builder was non-intuitive, difficult to use, spell check was British English and wouldn't remember words marked as correct, the data can only be in Excel, there's not helpful reporting items to showcase your data, and the special training we attempted to try and learn the software better was absolute garbage and only taught the basics of what I already knew.“ June 6, 2022 SM Sarah E M President & CEOLegal Services, 2 - 10 employeesUsed the software for: More than 2 years. “Snap allows you to create surveys in all kinds of formats, including paper, and it handles them all equally well, which it not true of many competitors.“ May 26, 2022 TH Tom H Insight ManagerSports, 11 - 50 employeesUsed the software for: More than 2 years. “The formatting on desktop and mobile simultaneously can sometimes be frustrating and inconsistent.“ April 28, 2023 ## Showing most helpful reviews Showing 1-25 of 62 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Thomas M. Insight Manager Financial Services Used the software for: 2+ years ### "For the professionals" July 23, 2020 5.0 I'm using SNAP Surveys for more than 5 years (first within a boutique agency; now within a large organisation) and find this to be the best survey tool out there - also compared to the price that others are charging. Customer support is very reliable should there be technical problems. Pros \- Reporting capacities (the way datatables and derived variables are built) - How data can be piped into the survey (e.g. no need to ask gender, age-group, type of customer related questions when those answers are known and can simply be fed into the survey) - Level of personalisation possible in survey script and invite emails. - Telephone and email support is quick to respond should technical difficulties be encountered. - The fact that surveys are built offline on local machines rather than online (which ensures faster scripting of surveys and any changes to live surveys can be uploaded in one go rather than needing to fiddle with a survey that respondents may be taking at that point) Cons Building visual reports can sometimes be tricky. Review Source Response from Snap Surveys November 6, 2020 It's great to hear that you are continuing to use and benefit from all the features and extensive capabilities that are available within Snap! I'm also pleased that our offline app is working as it should, enabling you to engage with live surveys, at any time, utilising quicker local connectivity. A top priority for us at Snap is to ensure that we continue to offer exceptionally high standards of customer service in all areas of the business, and that whoever you may need to contact, is always only a phone call away. We have strengthened our support team in line with our growing business so to hear such positive feedback means we are getting it right! Although reporting templates are available within the package, I understand that the more complex and sophisticated reports can be trickier to set up, but once created, often prove invaluable to customers looking for comprehensive and detailed analysis for their survey data. Should you need any assistance with these, our trainin MF Merrie F. Independent Contractor Market Research Used the software for: 2+ years ### "Great product...easy to use" May 31, 2022 5.0 Great experience. Easy to get help when needed. Pros Easy to use. Has all features I need for my stats tables. Cons Merging data could be an easier function. Alternatives considered [IBM SPSS Statistics](https://www.capterra.com/p/250819/IBM-SPSS-Statistics/) Reason for choosing Snap Survey Software See above Switched from [IBM SPSS Statistics](https://www.capterra.com/p/250819/IBM-SPSS-Statistics/) Snap was more user friendly and was able to do everything I needed. Tables, clustering etc Review Source Response from Snap Surveys July 1, 2022 Thank you for your review, Merrie. I will share your feedback about data merging with our development team. RP Rachel P. Account Manager Market Research Used the software for: 2+ years ### "Could be better, could be worse" May 26, 2022 3.0 Snap has been a reliable platform for our organization for over 10 years. While they're made some modernizations, there are so many survey options available now that this product feels cumbersome and clunky by comparison. Pros I like that the web platform allows for easy access to download all surveys, there is some customization of reports, and being able to distribute the survey in various forms of media is appreciated. Cons There are a lot of options and unless you go through a full training, it's really hard to know what all is available to you. Also, the licensing can be very costly. We have multiple people who need to potentially use the product simultaneously, but the cost is such that it becomes cost prohibitive after a couple of licenses. There is also very little modern customization in reports - it's very basic. Alternatives considered [SurveySparrow](https://www.capterra.com/p/168823/SurveySparrow/) Reason for choosing Snap Survey Software We didn't. We're actually switching to SurveySparrow in the coming year due to the issues indicated above. Review Source Response from Snap Surveys July 18, 2022 Thank you, Rachel for your review and we appreciate the feedback regarding your mixed feelings on the software. We understand that cost plays a big role in choosing a platform or deciding to move away from a long time solution. We have heard your feedback as well as other's and have made efforts to make Snap more accessible to team environments. We've recently created a Snap Teams Package which allows for multiple users at a competitive price, and with Snap XMP's new sharing feature, being able to create a workflow and share surveys on the fly has never been easier in Snap. We wish you good luck with your new tool but if anything should change, please feel free to reach out to our sales team at sales@snapsurveys.com. CF Caleb F. Customer Experience Analyst Telecommunications Used the software for: 2+ years ### "Complex but powerful & gets the job done!" May 31, 2022 4.0 I've been using Snap for almost 5 years now, and it's been a pretty good experience. Tech Support is always kind & responsive. I would pick Snap over pretty much anything else I've used for surveying. Pros I like the flexibility of the skip logic, and the design software allows me to do just about anything I need. There are so many more features than I even know how to use. Cons Snap XMP has been a little buggy since its launch, but I know they're working to fix things as they come up. I wish it was just a little more user friendly. It feels a little more complex than necessary. The online help articles can be nice, but you really have to know the proper language to find them, and sometimes that's tough. Another thing I wish Snap would do is think more about continuous surveys. The software seems more tailored toward "one & done" kind of surveys. Review Source Response from Snap Surveys July 1, 2022 Thank you Caleb, and we appreciate the honest feedback regarding Snap XMP. Making it more robust is a top priority for us! SEM Sarah E M. President & CEO Legal Services Used the software for: 2+ years ### "Powerful survey creation & data management program with some unique features" May 26, 2022 4.0 I've used Snap Survey since 2009. At the time, it provided the best balance of cost and functionality of all survey programs we reviewed. Now, as the price has gone up, the value it provides is not quite as good, especially given its weak reporting abilities. It is still a powerful program that has a lot of great feature and advantages that you can't find in competing products. If you work with paper surveys on any level, it is superior to anything else out there. If you want quick and easy reporting for your own purposes, it is also excellent. Pros Snap is a powerful program that gives you the benefit of having both a local installation and a cloud-based Web server, which is something I appreciate in the days of cloud computing because having to rely on wifi connections and someone else's server management can be a recipe for disaster. it allows for the creation of question libraries and easy drag-and-drop additions of questions, and powerful formatting management through styles. It offers a simple way to view top-line results and the ways you can print quick reports is simpler and more compact than I've seen in competing products. Snap allows you to create surveys in all kinds of formats, including paper, and it handles them all equally well, which it not true of many competitors. I like that you can automate entry of paper questionnaires with the scanning version because there are still circumstances where paper surveys may be the best solution, in whole or in part. Snap also creates pretty clean exports to SPSS and other formats for more extensive statistical analysis than can be performed within Snap. Cons Snap's reporting feature is poor. Custom reports are too hard to create and so it has been nearly impossible for us to use Snap to provide reporting for clients on the spot on projects. This is the weakest part of Snap. It is also difficult to learn and not intuitive for people who don't have prior experience with database design and management. Review Source Response from Snap Surveys July 18, 2022 Thank you, Sarah, for the amazing review! You touched on many things that make Snap Surveys great; from its full functionality, surveys in multiple modes (including paper), and its data export and analytics capabilities. Your feedback on reporting is a fair one and a big reason why we're continuing to develop and expand upon our reporting capabilities in features like Dashboards which is starting to make its way into the lastest updates of Snap XMP. We would be happy to have a discussion on what your reporting needs are and any additional feedback you might have, so we can continue to develop Snap even better than before. Feel free to reach out to sales@snapsurveys.com. VH Virgil H. Research and Evaluation Manager and Advisor Non-Profit Organization Management Used the software for: 6-12 months ### "A versatile OCR and OMR solution that works best for large scale deployment" February 8, 2021 3.0 The experience was good but in the end we determined it wasn't the right product for us. The customer support was kind and helpful but in the end we experienced some bugs and difficulty implementing for our use case, the team at SNAP recognized this and was able to forgive some of the license costs. I appreciate that they were fair and helpful, but it definitely feels like this is a software solution that requires engagement from the software provider's staff. You are getting software+a service with this product, so don't expect a plug'n'play and run it yourself experience from the beginning. Pros There is a lot of control over features and OCR/OMR recognition sensitivity. You can also retroactively design scan/capture document maps to work with existing paper documents, and don't need to design your forms in the software. Customer service is friendly and prompt and there are adequate training materials available on the website. Cons It has a very steep learning curve and has a high burden on administration without a way to delegate access control and responsibilities such as data validation/cross-checking. The user interface is overly complex and not all functions work reliably as expected. You need to see a significant value to your organization to deploy this because it definitely requires significant staff time commitments to learn and operate. Alternatives considered [PaperSurvey](https://www.capterra.com/p/183252/PaperSurvey/) Reason for choosing Snap Survey Software We didn't, it was too heavy of a system for our needs with too steep of a learning curve and not as functional of an OMR/OCR solution for our particular use case. I expect it will be good for other orgs who need to digitize a vast diversity of paper forms and documents. We needed something for paper-based surveys only. Review Source Response from Snap Surveys May 21, 2021 Many thanks for your comments Virgil. I know that our great Support team loved working with you and we were all disappointed that Snap was not suitable for your project. We apologise for any inconvenience you had with Snap, and improvements have now been made and are available in our latest version of the software. Our experienced Research team are experts in Survey design, distribution, data collection and data entry, they are always available to assist our clients and provide data entry including validations. The data can be delivered as raw data and Research Services can provide it either directly as a fully formatted Snap file or, in a range of formats, including Microsoft Word, PowerPoint, PDF, SPSS or CSV. Snap works with our clients in a range of projects both big and small across multiple formats, such as web or paper and multiple languages. Always keep us in mind for any future projects that you may have as we would love to work with you again. JR Julia R. Vice President Market Research Used the software for: 2+ years ### "Snap Survey Software" May 26, 2022 4.0 Pros I've used Snap for almost 15 years in my current role and for the most part, we get what we need. Would love to see some updated features and options that other software offers. Cons We really miss the direct phone line to tech support. When you need an immediate answer, it is painfully slow to have to wait for a response to an email and then have several back and forths and ultimately be directed to a help sheet. The process takes forever when a quick phone call would usually provide an answer in minutes. Review Source Response from Snap Surveys July 1, 2022 Thank you for your review, Julia. Our development team continues to produce new features, especially for the all new Snap XMP. We urge you to upgrade if you haven't done so already. As far as your feedback about direct phoneline technical support - we hear you and we are adding that direct communication back in. You can expect direct phone access to technical support within the coming weeks. It's feedback like this that helps us to make positive improvements for our customers. Jane C. Statistical Data Coordinator Hospital & Health Care Used the software for: 2+ years ### "Customer Service and Support desk is A1" July 4, 2023 4.0 SNAP meets our needs for surveys but the primary reason for this review is the amazing support I have received from the support desk EVERY time I have reached out. Particularly helpful staff have been \[sensitive content hidden\]. Pros The product uses a lot of Microsoft features (same functions as Word) so it is easy to design a survey - even for a beginner. If you need support or have a specific question the support desk is very responsive and helpful. Cons The features in Snap11 can be a little difficult to "find" . How do I show fields, change column width etc. We are launching snap XMP this month and it looks promising. (another review to follow) Review Source Omkar P. I Am Software Tester Information Technology and Services Used the software for: 2+ years ### "The experience of my Snap Survey software so far has been very good." July 18, 2021 5.0 My 2 year experience with Snap Survey Software has been very good and this software has given me very good results. Pros If seen, this snap survey software is very easy to use, due to which you can connect with it in no time. If you use this software then you will get very good results in return. This is a great thing about this software. Cons I feel that this amount is too much for the training. If its training amount can be of some use then it will be great. Review Source VR Verified Reviewer Quality Systems Manager Paper & Forest Products Used the software for: 1-2 years ### "A reliable survey tool" July 18, 2023 4.0 I am pleased with my experience with Snap Survey Software. Pros The customer service provided is consistently of high quality. Cons Creating custom reports is difficult and the learning curve is steep. Review Source NW Nora W. VP Education Management Used the software for: 2+ years ### "Snap Survey Fan" May 26, 2022 5.0 We provide education programs and Snap Survey allows us to gain meaningful and immediate survey results. We also use Snap Survey to determine where educational knowledge gaps exist. Pros I love that this software lives on my computer and is always available to me. It works very cleanly and functions well for our team. Cons I was never able to get the scanning in if paper surveys to read results correctly. I've also never found customization of results reports intuitive Switched from [SurveyMonkey](https://www.capterra.com/p/253516/SurveyMonkey/) Looking for greater functionality and better customer service.\]l Review Source Response from Snap Surveys July 18, 2022 Thank you, Nora, for your awesome review. We loved that the software met many needs for you and your team and that you've enjoyed the functionality and customer service with Snap Surveys. So sorry that the scanning portion of the software has given you a little trouble, but we'd be happy to assist with that if you wanted to reach out to us at sales@snapsurveys.com NG Nicole G. Project Manager Legal Services Used the software for: 6-12 months ### "Using SNAP" May 26, 2022 4.0 Pros Once you learn how to use the program it is very helpful in gaining useful data after the surveys are completed. Cons It is not intuitive , making it very difficult to learn and figure out how to make the program work for you. Review Source Response from Snap Surveys July 18, 2022 Thank you, Nicole, for your kind review. While starting out with Snap can come with a bit of a learning curve depending on the types of research you are doing, we always encourage our users to start with our free training resources in our support hub: https://www.snapsurveys.com/support-snapxmp/ . There you will find a plethora of getting started guides, video tutorials, as well as worksheets regarding all aspects of the software. We also have a pretty outstanding training team should you want to further your Snap knowledge with a one on one training. If you find yourself unsure on how to proceed with an aspect of your survey creation, data, or analytics process, don't hesitate to reach out to us at sales@snapsurveys.com. We'd love to assist and make things easier for you. AG Angelita G. Data Manager Non-Profit Organization Management Used the software for: 1-2 years ### "Snap Survey Review" June 7, 2022 4.0 Pros It is very useful for scanning and processing paper surveys. Cons It isn't very user-friendly and design options and features are not intuitive and often hard to find. Review Source Response from Snap Surveys July 18, 2022 Thank you, Angelita, for the review and we appreciate the feedback regarding the intuitiveness and design options within Snap survey software. We have recently updated Snap Desktop with various quality of life improvements, as well developed a brand new online survey editor with ease of use in mind. Our Sales team would be happy to do a walk-through of our new Snap XMP offering if that should interest you. Feel free to reach out to us at sales@snapsurveys.com. RB Robb B. Owner Used the software for: ### "World Class Survey Software - Best in Class" January 13, 2012 5.0 10 out 10 score on Snap Surveys, by far the best out there. Pros In my opinion, Snap Survey software is world-class. It allows us to design multi-modal (even multi-lingual) surveys such as web, paper, phone, etc., with relative ease and even bring all the respondent data into one set of reports quickly. I also appreciate how feature rich it is with things like email alerts and, image mapping and pre-seeding data. The robust statistical analysis is as good as it gets. I have been doing survey research for over 10 years and tried many other brands but only Snap had everything we needed for our customers. Snap is also compliant with the Section 508 ADA rules. Finally, the Snap support is as world-class as their software! These people are obsessed with customer service! I deal with many top software companies and they should take a page out of Snap s playbook, such as no hassle, no automated phone messages, you are instantly talking to a live professional that actually cares and cheerfully helps you with your issue quickly and accurately. Cons I wish we had more control over design layout with columns, and such initially (in design view) instead of using the post processing features in the ToolKit because during testing, every time you republish you have to rerun the ToolKit files. It s not a big deal, but it s on my wish list. Review Source GH George H. CC member Non-Profit Organization Management Used the software for: 2+ years ### "Use for a small non-profit" June 3, 2022 4.0 It was very useful in finding answers to questions we had regarding our members. Pros It was relatively easy to use. The support was great Cons Way to expensive for use about once a year for a very small organization Review Source Response from Snap Surveys July 18, 2022 Thank you, George, for the great review and feedback regarding the ease of use of Snap Surveys! In regards to the pricing, we do offer a variety of discounts for the public sector like Non-Profits as well as Small Business discounts. If you have questions regarding these discounts, we'd be happy to walk you through them. Feel free to reach out to us at sales@snapsurveys.com. AM Alexei M. Director of Training and Research Education Management Used the software for: 2+ years ### "Good tool" June 7, 2022 4.0 Pros Desktop - online integration: ease of publishing Cons some reporting functionalities might be enhanced Review Source Response from Snap Surveys July 1, 2022 Thank you for your review, Alexei. I will share your feedback with our development team. JLA Jose Luis A. IT / AV / SECURITY Designer Used the software for: 6-12 months ### "Looking a solution for your business to create surveys, collect and manage feedback, and create dynamic analysis and reports." May 15, 2018 4.0 If you are looking to get a sample response for you survey SnapSurveys is great for this. Pros As well as online surveys, you can produce mobile, paper and kiosk versions with Snap. You can make surveys in multiple languages and analyze all the results together. I get a live response either right when I call or a call back within a few hours. Cons Some functions can be hard to set up if you don't use them very often. Snap is not intuitive. Most things are accomplished through a drop down menu and the names for the tools don't make sense to me. Even when the user interface is easy to navigate, it would be nice to see a design updated.. Review Source MK Meg K. Research Analyst Research Used the software for: Less than 6 months ### "Frustrating tool to learn how to use" October 15, 2019 4.0 I use it everyday to create surveys and launch them. Pros Once you learn it it is easy, but it takes a long time to get used to it. The program itself seems a little outdated. Cons That it is not user friendly. The SNAP survey guide is hard to navigate and can be tedious to find answers in sometimes. Review Source LM Len M. Used the software for: ### "It's been a challenge to get started but your support people allways kept us on schedule." May 29, 2015 5.0 We have a unique situation. We have a Survey system that we sandwich your system with. We use a screener that links a respondent to our system (IdeaMap.net) then when they finish are linked back to your system for the Classification/Demographics part. One of our issues is quotas for our Classification qualification. These are calculated at the end so there is no way to transfer this to the front Screener part. Another item is since we use your system twice for the same person it also cost us twice. Review Source WC William C. VP, Research & Development Used the software for: ### "Review of Snap Survey Software" October 24, 2013 5.0 I love Snap Surveys. I have been using the product for 8 years and it keeps getting better and better. Customer service / tech support is top-notch. I recommend Snap all the time. More importantly, Snap meets my company's strict data policy. You should market that as it is unique for this type of software. Review Source RB Rodie B. Onwer Marketing and Advertising Used the software for: I used a free trial ### "Snap" December 13, 2020 4.0 Pros Versatility, user friendly and quick to understand Cons Navigation, security, lack of other feature Review Source LK Lauren K. QualiSight Director Market Research Used the software for: 2+ years ### "Snap Survey Desktop Software and Webhost" May 26, 2022 4.0 Overall, the software is easy to use and easy on the budget compared to other survey packages out there. Customer service and tech support are very responsive and helpful! Training modules and online resources are easy to use. Pros Snap is pretty user friendly and the webhost features are easy to learn and use as well. We like the tracking of respondents and the ability to download results in multiple ways. Cons Would like to add a respondent directly through a form in webhost instead of having to use the desktop software to create a respondent file and upload. Seems time consuming for just a handful of new respondents. Snap desktop software "breaks" the survey often and creates the need to manually download and import survey responses. Once this happens, it has to be done manually for the life of the survey. Tech support has never found a cause or a fix for this. Review Source Response from Snap Surveys July 1, 2022 Thank you, Lauren! We're glad to hear that you've had positive experiences with our staff, and are sorry to hear about the respondent and survey breaking difficulties. Our new Snap XMP environment may help with both of these. Within it respondents can now be added individually, and survey synchronization is much more robust. KO Katelind O. Marketing Analyst Financial Services Used the software for: 2+ years ### "Just say no to SNAP" June 6, 2022 2.0 Arduous. I hated using SNAP. If I ever had to create a new survey I would sigh heavily. It was so non-user friendly. Also, please note that I have NEVER been surveyed by SNAP before until now - and by now I mean now that we've informed you that we're leaving SNAP for a better survey program. So why now? Also, the rating question on the first page needs a better descriptor of what you're having me rate. I didn't feel comfortable answering. Pros Not that it impacted me but it was cheap, so they outcome of your work didn't have the added pressure of "we bought an incredibly expensive product - show me what i paid for." So cheaper is great because it's cheaper and I felt les pressure. Cons Pretty much everything, sorry. : / The survey builder was non-intuitive, difficult to use, spell check was British English and wouldn't remember words marked as correct, the data can only be in Excel, there's not helpful reporting items to showcase your data, and the special training we attempted to try and learn the software better was absolute garbage and only taught the basics of what I already knew. Reason for choosing Snap Survey Software It was cheap. Review Source Response from Snap Surveys July 18, 2022 Thank you Katelind,for taking the time to review. We appreciate your feedback regarding your troubles with building surveys and that you didn't find it useful or enjoyable to use. We wanted to touch on your belief that we do not survey our customers for feedback and perhaps some features that Snap has that you were not aware of. First, Snap sends out a yearly customer satisfaction survey as well as various other marketing correspondence such as blog posts, Snap Shots, which give information on various happenings including ; new software updates and worksheets to help keep your knowledge of Snap Surveys fresh. If you haven't been receiving these emails its possible you opted out at some point or another. Secondly, while Snap has many reporting capabilities right within the program, we know that many users prefer to use what they are comfortable with. With this in mind, Snap allows for data exports to many programs not just including EXCEL, but also SPSS, SAS and SQL to name a few. SP Sue P. IT Electrical/Electronic Manufacturing Used the software for: 2+ years ### "Good survey software with nice support." May 26, 2022 5.0 Nice survey software with nice support to help build the survey and generate report. Pros The product has complex features for complex survey. The data analysis tool has nice features to generate the report. Nice support with fast response. Cons The software is a little difficult to use and take time to learn how to build the survey and create the report. Reason for choosing Snap Survey Software Good features with reasonable price. Review Source Response from Snap Surveys July 18, 2022 Hi Sue, and thank you for taking the time to review Snap Surveys and we appreciate the feedback regarding how nice support is and that Snap Surveys has good features for a reasonable price. We also want to thank you for the feedback regarding Snap being outdated. Because of feedback like this, we've recently developed and released Snap XMP, which comes with an updated interface, an online editor, and many quality of life improvements from previous versions of Snap. If you have any questions on upgrading to Snap XM, please don't hesitate to reach out to sales@snapsurveys.com AS Adam S. Director, Quality and Compliance Mental Health Care Used the software for: 2+ years ### "Product review" December 1, 2022 5.0 Pros There are endless options in customizing a survey. Reports reflect real time data. I've never experienced internal errors or downtime. The customer service and support is PHENOMENAL. I say, with confidence, that the level of support that Snap Surveys provides is unmatched. Each time that I submit a technical question, Snap Surveys responds promptly with detailed instructions and screen shots to assist me. The direction they provide is clear and concise. Cons For a period of time, it appeared that the software was in need of an update and new features. This seems to have been resolved with the rollout of new features in their new Experience Management Platform (XMP). Review Source Similar Products Featured ## Related categories [Survey](https://www.capterra.com/survey-software/)[Market Research](https://www.capterra.com/market-research-software/)[Customer Experience](https://www.capterra.com/customer-experience-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.