--- title: "Reachify Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Reachify Software - reviews, pricing plans, popular comparisons to other Customer Advocacy products and more." source_url: "https://www.capterra.com/p/196342/Reachify/" page_type: "product" language: "en" publication_date: "2026-10-19" --- # Reachify Software Review 2026: Features, Integrations, Pros & Cons Last updated on October 19, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Reachify ## What is Reachify? Reachify is restaurant phone technology with options for automations, text messaging, missed call automation, and so much more. ## What is Reachify used for? [VoIP](https://www.capterra.com/voip-software/)[Unified Communications](https://www.capterra.com/unified-communications-software/)[Customer Advocacy](https://www.capterra.com/customer-advocacy-software/) Top alternative Featured Overall rating Based on 21 user reviews Reviews sentiment Positive 95% Neutral 5% Negative 0% Starting price $89 Flat Rate, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Reachify?[Manage this product listing](https://www.g2.com/products/reachify/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Reachify 4.7 (21) VS. [4.7 (24,237)](https://www.capterra.com/p/135003/Slack/reviews/) Starting Price $89 Flat Rate, Per Month Starting Price $8.75 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.3 (21) Ease Of Use 4.6 (22,792) Value For Money 4.5 (18) Value For Money 4.5 (15,344) Customer Service 4.6 (19) Customer Service 4.4 (13,601) ## Reachify alternatives [4.4 (708)](https://www.capterra.com/p/141842/Weave/reviews/) Starting price $199.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 85% of reviewers rated it above 4 stars [4.7 (159)](https://www.capterra.com/p/152004/Call-tracking-software/reviews/) Starting price $79.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.2 (572)](https://www.capterra.com/p/190976/Dialpad-Sell/reviews/) Starting price $27.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 82% of reviewers rated it above 4 stars [4.4 (132)](https://www.capterra.com/p/161865/Intulse/reviews/) Starting price $42.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars ## FAQs about Reachify Overview ### Which roles and teams benefit most from Reachify? Reachify is most used by business owners, CEOs, presidents, and co-founders who oversee customer engagement and business growth. Operations leaders, general managers, and administrators use it to manage day-to-day communications, organize customer follow-up, and maintain visibility into outreach activities across their businesses. Answer based on 21 reviews Overview ### What company size and industries is Reachify built for? Reachify serves small businesses, which account for 100% of reviewers, primarily in Food & Beverages (48%) and Restaurants (24%). It is designed for restaurants, diners, cafes, eateries, food trucks, and other businesses needing phone automation and communication. Health, Wellness and Fitness represents 10% of reviewers, with VoIP the most common use case. Answer based on 21 reviews Features and Usability ### What are the key features of Reachify? Reachify includes an activity dashboard, call recording, call routing, and voice mail for managing phone communications. It also offers chat/messaging, SMS messaging, fax management, file sharing, and mobile access, plus multi-user collaboration for coordinating conversations across teams and channels. Getting Started and Support ### What training and onboarding options does Reachify offer? Reachify provides live online sessions and documentation to help teams get started. Live online sessions support guided setup and direct instruction, while documentation offers written reference material for self-paced learning and step-by-step review of features and processes. Getting Started and Support ### What customer support options does Reachify offer? Reachify provides email/help desk and chat support. Users describe the support team as friendly and helpful during setup, with quick help for certain requests, though some say responses can take a little longer and that manual support is needed for changes to call tree settings. Answer based on 5 reviews ## Features AI summary Based on 1,147 Customer Advocacy reviews Not all Unified Communications products cover every feature buyers care about most. Here is what Capterra reviewers identify as essential when choosing a solution: - **Mobile Access** (**66%** of reviewers rated this feature as critical) - **Alerts/Notifications** (**66%**) - **Screen Sharing** (**69%**) Reachify supports **Mobile Access**, but it does not include **Alerts/Notifications** or **Screen Sharing**. Instead, it offers **Chat/Messaging** (**61%**) and **File Sharing** (**58%**), which still cover important day-to-day communication needs. These features help teams stay connected, exchange updates quickly, and share documents in one place, helping businesses maintain collaboration across devices and locations. Mobile Access 3.8 (12) 41.67% of 12 reviewers that rated this feature as important or highly important Access software remotely via mobile devices Chat/Messaging 4.2 (10) 40.00% of 10 reviewers that rated this feature as important or highly important Communicate using direct chat or messages within the system Call Routing 4.7 (17) 52.94% of 17 reviewers that rated this feature as important or highly important Sends voice calls to a specific queue based on predetermined criteria Activity Dashboard 3.0 (10) 40.00% of 10 reviewers that rated this feature as important or highly important Dashboard to view the status of ongoing processes, identify current incidents and track past activities SMS Messaging 4.9 (9) 55.56% of 9 reviewers that rated this feature as important or highly important Send messages via SMS Voice Mail 4.9 (7) 14.29% of 7 reviewers that rated this feature as important or highly important Computer-based system that allows users to send and receive voice messages Reachify 9 features ### All Features - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Call Recording: Record the audio of phone conversations for quality assurance purposes - Call Routing: Sends voice calls to a specific queue based on predetermined criteria - Chat/Messaging: Communicate using direct chat or messages within the system - Mobile Access: Access software remotely via mobile devices - Multi-User Collaboration: Two-way actions and communication between multiple users in real time - Phone Calls: Enables users to place phone calls over the internet. - SMS Messaging: Send messages via SMS - Voice Mail: Computer-based system that allows users to send and receive voice messages --- Get Advice We can help you find the software with the features you need. Features 4.4 (21) 4.4 Based on 21 reviews ## Pricing Value for money 4.5 (18) Free Trial Basic $89.00 Flat Rate,Per Month Value for money 4.5 (18) 4.5 Based on 18 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.6 (19) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.6 (19) 4.6 Based on 19 reviews ## User reviews Overall rating 4.7 Based on 21 reviews Filter by rating Counts reflect reviews available in this feed. 5(15) 4(5) 3(1) 2(0) 1(0) Mentioned topic Recent reviews first, then most helpful RE Reviewer Manager Used the software for: 1-3 years ### "Helps missed calls" 4.0 February 20, 2024 Pros I like that someone can leave a message and use the menu tree when calling. I like that it avoids using Verizon and such. I like that people can text us. Cons No mobile app. No text alerts if someone left a message. Must rely on looking at an email to see if someone left a message or text. Website sometimes acts strange. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Director of Operations Used the software for: 1-3 years ### "Love Reachify - Replaced AT&T in 6 locations" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 22, 2024 Great customer service, the support team is great. We liked it so much we have replaced att in 6 of our locations and will be doing the same in another 2 this year. Pros The phone tree system - easy to use and set up. Very customizable and the option to send your customer info or a link to a website is a game changer with automation. Saves my staff dozens of calls a day on busy days. Pushes customers to order online which they end up liking better anyway and as a HUGE bonus it stops 99% of robo telemarketers. Who doesn't love that? It also saved me THOUSANDS of $$ over AT&T per year across all the locations we use it at. Cons If you have a hidden menu option - say you have a press 7 to get through your phone tree that isn't listed in the menu but your staff uses it to bypass the menu even if your closed - you lose that hidden option every time you change the menu online. You have to email their support team to add it back in. This is a specific thing to me and they are QUICK to get it added in but it's frustrating and always makes me think before I make changes to the tree. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer CEO Used the software for: Less than 1 year ### "Immature Tech, Switching to a mature provider" 3.0 Overall Rating 3.0 3.0 Ease of Use 5.0 5.0 Features 1.0 1.0 Customer Service 3.0 3.0 Likelihood to Recommend 1/10 January 22, 2024 Cool Customer Service. Product needs to mature (call answering/routing service) Pros cheap, easy to set up. straight forward features Cons Not sophisticated as competitors. Poor analytics, lack of features Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Laura J. Owner Used the software for: Less than 1 year ### "Greatly reduces call in orders during peak times of the day. " 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 1, 2022 The customer service team is outstanding. They have been very patient with me and my requests on the menu set up until I was completely satisfied. Pros The greatest challenge we have during our busiest times of the day is the long lines at the register that are continually interrupted by call-in phone orders. Using Reachify's service, we have provided for a solution that call in orders or other reasons for customers to call the cafe can be handled by a text response to the caller. The caller selects the reason for their call through a menu option. Their selection will result in a text answer or a rerouting to the place they are trying to call (IE: third-party delivery providers). This has reduced in cafe complaints from customers waiting in line and being frustrated by callers getting their orders in prior to themselves who are physically waiting in line. Cons Not being able to program the menus directly. When a change takes place per my request it has to go through Reachify and then it goes live without the ability to test or read through the verbiage first. It does require monitoring once activated and with several cafes using it, it's not a desirable use of my time. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Co-Founder Used the software for: 3-5 years ### "Great Technology & Better Customer Service!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 5, 2024 Pros Reachify helped us to eliminate the issue of our phones constantly ringing without enough staff to give dedicated attention to customers who were calling. Rather than lose those customers, we now mostly convert them into a much more efficient online ordering portal. We have also been very happy with the support team at Reachify over the years! Cons I can't really say there is much we do not like about Reachify. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Jason D. Owner Used the software for: Less than 1 year ### "Keeps my team members off the phone and tending to guests!" 5.0 Overall Rating 5.0 5.0 Ease of Use 2.0 2.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 29, 2022 Reachify works wonderfully to keep our restaurant team members off the phone and engaged with guests in the restaurant. Autonomous administration features need to be improved upon. Pros We implemented the Reachify service as a solution to keep our restaurant team members off the phone and focused on tending to guests in the stores. It works extremely well in this capacity! Cons The administrative dashboard lacks navigational clarity and standard features to support autonomous management of the service. Creating new or changing existing call tree information needs to be manually submitted to customer service. As does, adding/removing additional users and the ability to delegate permissions. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Owner Used the software for: 1-3 years ### "Fair price, amazing customer service " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 2/10 January 29, 2024 Fair price, good customer service and is currently working for everything that I need. Pros First of all customer service always being amazing whenever I needed. Secondly having the tool that redirects calls to give more instructions for customers save us a lot of time. Cons Honestly don’t have anything specific in mind. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Owner Used the software for: 1-3 years ### "Great partnership for the present and future " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 25, 2024 Great from day one improved and added to the value, customer service and efficiency Pros Customer service , reducing errors, visibility and cost reduction Cons Can’t name one element from the beginning to today Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Owner Used the software for: Less than 1 year ### "Our Reachify Experience " 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 7, 2024 It eases the time our employees have to spend answering the phones and pushes customers to our online ordering Pros I like the customer service and all the employees that helped set up were very friendly and helpful Cons I was sold on an option to see the callers who order and times to be able to send out specials to specific customers who call at certain times only to find out that is an option that is being worked on and not really available Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer General Manager Used the software for: Less than 1 year ### "Zaxby’s 5\*" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 29, 2024 Pros Ease of use & easy to set up & great functionality to route customers Cons Sometimes attempting the edit the call scripting doesn’t save Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/196342/Reachify/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.