--- title: "Reachify Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Reachify Software - reviews, pricing plans, popular comparisons to other Unified Communications products and more." source_url: "https://www.capterra.com/p/196342/Reachify/" page_type: "product" language: "en" --- # Reachify Software Review 2026: Features, Integrations, Pros & Cons Last updated on July 31, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Reachify ## What is Reachify? Reachify is restaurant phone technology with options for automations, text messaging, missed call automation, and so much more. ## What is Reachify used for? [VoIP](https://www.capterra.com/voip-software/)[Unified Communications](https://www.capterra.com/unified-communications-software/) Top alternative Featured Overall rating Based on 21 user reviews Reviews sentiment Positive 95% Neutral 5% Negative 0% Starting price $89 Flat Rate, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Reachify?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://reachify.io&name=Reachify) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Reachify 4.7 (21) VS. [4.7 (209)](https://www.capterra.com/p/218251/Wildix/reviews/) Starting Price $89 Flat Rate, Per Month Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.3 (21) Ease Of Use 4.6 (11,085) Value For Money 4.5 (18) Value For Money 4.2 (6,809) Customer Service 4.6 (19) Customer Service 4.6 (6,564) ## Reachify alternatives Highest Rated [4.7 (884)](https://www.capterra.com/p/169627/RingOver/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.4 (467)](https://www.capterra.com/p/158704/3CX/reviews/) Starting price $350.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 88% of reviewers rated it above 4 stars [4.3 (672)](https://www.capterra.com/p/141842/Weave/reviews/) Starting price $199.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 85% of reviewers rated it above 4 stars [Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/) [4.5 (11,108)](https://www.capterra.com/p/168668/Microsoft-Teams/reviews/) Starting price $4.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/168668/Microsoft-Teams/) [View all alternatives](https://www.capterra.com/p/196342/Reachify/alternatives/) ## FAQs about Reachify Overview ### Which roles and teams benefit most from Reachify? Reachify is most used by business owners, CEOs, founders, and general managers who need to drive customer outreach and streamline daily operations. Administrative and operations leaders use it to manage communications, support appointment or client follow-up workflows, and maintain visibility into business performance, customer engagement, and team activity. Answer based on 21 reviews Overview ### What company size and industries is Reachify built for? Reachify serves small businesses in food service first, with 100% of reviewers from small businesses and 48% in Food & Beverages. It is built for restaurants, diners, cafes, eateries, and food trucks, with reviewers also coming from Restaurants at 24% and Hospitality at 10%, often for VoIP. Answer based on 21 reviews Features and Usability ### What are the key features of Reachify? Reachify offers an activity dashboard, call routing, call recording, and voicemail for managing voice communications. It also includes chat and SMS messaging, fax management, file sharing, mobile access, and multi-user collaboration for coordinating messages and documents across teams. Getting Started and Support ### What training and onboarding options does Reachify offer? Reachify provides live online training and documentation to help teams get started. Live online sessions support guided instruction with a trainer, while documentation offers written reference material for reviewing setup steps and product features at any time. Getting Started and Support ### What customer support options does Reachify offer? Reachify provides email/help desk and chat support. Users describe the support team as friendly and helpful, with setup assistance often going well. Some also note slower response times and frustration when changes must be sent to customer service, especially for call tree updates and user or permission adjustments. Answer based on 5 reviews ## Features AI summary Based on 1,139 Unified Communications reviews Capterra reviewers highlight these as the features buyers value most when choosing unified communications software: - **Mobile Access** (**66%** of reviewers rated this feature as critical) - **Alerts/Notifications** (**66%**) - **Screen Sharing** (**69%**) Reachify supports **Mobile Access**, making it easier for teams to stay connected and manage communication from anywhere. However, it does not include **Alerts/Notifications** or **Screen Sharing**. Instead, it offers other important features that reviewers also rate highly, including **Chat/Messaging** (**61%**) and **File Sharing** (**58%**). These features help businesses keep conversations moving and share documents in one place, allowing teams to communicate quickly and work together more efficiently. Mobile Access 3.8 (12) 41.67% of 12 reviewers that rated this feature as important or highly important Access software remotely via mobile devices Chat/Messaging 4.2 (10) 40.00% of 10 reviewers that rated this feature as important or highly important Communicate using direct chat or messages within the system Call Routing 4.7 (17) 52.94% of 17 reviewers that rated this feature as important or highly important Sends voice calls to a specific queue based on predetermined criteria Activity Dashboard 3.0 (10) 40.00% of 10 reviewers that rated this feature as important or highly important Dashboard to view the status of ongoing processes, identify current incidents and track past activities SMS Messaging 4.9 (9) 55.56% of 9 reviewers that rated this feature as important or highly important Send messages via SMS Voice Mail 4.9 (7) 14.29% of 7 reviewers that rated this feature as important or highly important Computer-based system that allows users to send and receive voice messages Reachify 8 features ### All Features - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Call Recording: Record the audio of phone conversations for quality assurance purposes - Call Routing: Sends voice calls to a specific queue based on predetermined criteria - Chat/Messaging: Communicate using direct chat or messages within the system - Mobile Access: Access software remotely via mobile devices - Multi-User Collaboration: Two-way actions and communication between multiple users in real time - SMS Messaging: Send messages via SMS - Voice Mail: Computer-based system that allows users to send and receive voice messages --- Get Advice We can help you find the software with the features you need. Features 4.4 (21) 4.4 Based on 21 reviews ## Pricing Value for money 4.5 (18) Free Trial Basic $89.00 Flat Rate,Per Month Value for money 4.5 (18) 4.5 Based on 18 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.6 (19) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.6 (19) 4.6 Based on 19 reviews ## User reviews Overall rating 4.7 Based on 21 reviews Filter by rating 5(15) 4(5) 3(1) 2(0) 1(0) Mentioned topic Sorted by most recent SA Soto A. Manager Restaurants ### "Helps missed calls" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 9/10 February 19, 2024 Pros I like that someone can leave a message and use the menu tree when calling. I like that it avoids using Verizon and such. I like that people can text us. Cons No mobile app. No text alerts if someone left a message. Must rely on looking at an email to see if someone left a message or text. Website sometimes acts strange. Alternatives considered [RingCX](https://www.capterra.com/p/242186/RingCentral-Contact-Center/) Reasons for choosing Reachify Offered better price and seemed to be a simple website. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. KC Katie C. Owner Food & Beverages ### "Our Reachify Experience " 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 3, 2024 It eases the time our employees have to spend answering the phones and pushes customers to our online ordering Pros I like the customer service and all the employees that helped set up were very friendly and helpful Cons I was sold on an option to see the callers who order and times to be able to send out specials to specific customers who call at certain times only to find out that is an option that is being worked on and not really available Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor February 7, 2024 Thank you for your feedback! Your comments have been passed along to our customer success and development teams for review. BA Bobby A. Owner Restaurants ### "Helps to Direct Customers" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 February 2, 2024 My overall experience with Reachify has been great. Pros I like that my staff doesn't need to spend time on the phone taking orders Cons It would be nice if there were more voice choices. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor February 7, 2024 Thanks for your feedback! Your comments are appreciated and we're glad you are enjoying your Reachify experience! TL Tanner L. Co-Founder Hospitality ### "Great Technology & Better Customer Service!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 1, 2024 Pros Reachify helped us to eliminate the issue of our phones constantly ringing without enough staff to give dedicated attention to customers who were calling. Rather than lose those customers, we now mostly convert them into a much more efficient online ordering portal. We have also been very happy with the support team at Reachify over the years! Cons I can't really say there is much we do not like about Reachify. Reasons for choosing Reachify I ultimately chose Reachify initially for the value they seemed to offer for the technology they provide. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor February 7, 2024 Thank you for your feedback! We're glad you're enjoying Reachify! VR Victor R. Business Administrator Food & Beverages ### "Nice Experience" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 9/10 January 25, 2024 Nice and easy system that allow you to have a more organized control of incoming calls and their team is there to always support you and answer your questions Pros Easy to set up Low staff training Easy to update and makes changes Meet our goal of re routing calls to the necessary department Increase online sales Cons Low response from their customer service not bad just take them a little longer to respond Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor January 29, 2024 Thank you for your valuable feedback! Your comments have been sent to our customer service and development teams! SM Steven M. General Manager Food & Beverages ### "Zaxby’s 5\*" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 25, 2024 Pros Ease of use & easy to set up & great functionality to route customers Cons Sometimes attempting the edit the call scripting doesn’t save Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor January 29, 2024 Thank you for your feedback - we are glad Reachify is helping your business! Your comments about call editing have been passed along to our development team. DG DAVID G. Owner Health, Wellness and Fitness ### "Reachify review" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 3/10 January 24, 2024 4 stars overall. I’m happy with the service and look forward to improvements in the future Pros Ease of setup once Canadian number was confirmed and validated Cons Difficulty using full service while new number was being verified Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor January 25, 2024 Thanks for your feedback - we're glad Reachify is helping reduce your phone time! Your comments about number verification have been passed along to our development team. TV Thomas V. Owner Fund-Raising ### "Great partnership for the present and future " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 24, 2024 Great from day one improved and added to the value, customer service and efficiency Pros Customer service , reducing errors, visibility and cost reduction Cons Can’t name one element from the beginning to today Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor January 25, 2024 Thanks for your feedback - we're glad Reachify is helping reduce your phone time! Do let us know if there's anything that can make your experience even better! LB Luis B. Owner Food & Beverages ### "Fair price, amazing customer service " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 2/10 January 24, 2024 Fair price, good customer service and is currently working for everything that I need. Pros First of all customer service always being amazing whenever I needed. Secondly having the tool that redirects calls to give more instructions for customers save us a lot of time. Cons Honestly don’t have anything specific in mind. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor January 29, 2024 Thank you for your feedback - we are glad Reachify is helping your business! LN Lynne N. President Food & Beverages ### "Phone Service" 5.0 Overall Rating 5.0 5.0 Ease of Use 3.0 3.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 8/10 January 24, 2024 Pros It directs our customers to our website to place an order. Cons Not easy to change the message for one day while we are closed. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor January 29, 2024 Thank you for your feedback! Your comments have been passed along to our team for future development. [View all Reviews](https://www.capterra.com/p/196342/Reachify/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.