# Reachify Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Reachify the right Unified Communications solution for you? Explore 21 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/196342/Reachify/reviews --- Reachify 4.7 (21) [View alternatives](https://www.capterra.com/p/196342/Reachify/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Reachify Ease of use 4.3 Customer Service 4.6 ## Showing most helpful reviews Showing 1-21 of 21 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use SA Soto A. Manager Restaurants Used the software for: 1-2 years ### "Helps missed calls" February 19, 2024 4.0 Pros I like that someone can leave a message and use the menu tree when calling. I like that it avoids using Verizon and such. I like that people can text us. Cons No mobile app. No text alerts if someone left a message. Must rely on looking at an email to see if someone left a message or text. Website sometimes acts strange. Alternatives considered [RingCX](https://www.capterra.com/p/242186/RingCentral-Contact-Center/) Reason for choosing Reachify Offered better price and seemed to be a simple website. Review Source EW Earl W. Director of Operations Entertainment Used the software for: 1-2 years ### "Love Reachify - Replaced AT&T in 6 locations" January 20, 2024 5.0 Great customer service, the support team is great. We liked it so much we have replaced att in 6 of our locations and will be doing the same in another 2 this year. Pros The phone tree system - easy to use and set up. Very customizable and the option to send your customer info or a link to a website is a game changer with automation. Saves my staff dozens of calls a day on busy days. Pushes customers to order online which they end up liking better anyway and as a HUGE bonus it stops 99% of robo telemarketers. Who doesn't love that? It also saved me THOUSANDS of $$ over AT&T per year across all the locations we use it at. Cons If you have a hidden menu option - say you have a press 7 to get through your phone tree that isn't listed in the menu but your staff uses it to bypass the menu even if your closed - you lose that hidden option every time you change the menu online. You have to email their support team to add it back in. This is a specific thing to me and they are QUICK to get it added in but it's frustrating and always makes me think before I make changes to the tree. Review Source Response from Reachify January 22, 2024 Thanks for your feedback! We're glad you're getting positive results from Reachify. Your comments have been passed along to our product team for future development. AH Anthony H. CEO Food & Beverages Used the software for: 6-12 months ### "Immature Tech, Switching to a mature provider" January 19, 2024 3.0 Cool Customer Service. Product needs to mature (call answering/routing service) Pros cheap, easy to set up. straight forward features Cons Not sophisticated as competitors. Poor analytics, lack of features Reason for choosing Reachify cheap, easy to set up. switching to competitors after this month Review Source Response from Reachify January 23, 2024 Thank you for your feedback, Anthony. We have passed along your comments to our development team for future work. Reachify has a lot of good, innovative changes on the horizon - we hope you'll give us another chance! LJ Laura J. Owner Restaurants Used the software for: Less than 6 months ### "Greatly reduces call in orders during peak times of the day. " July 31, 2022 5.0 The customer service team is outstanding. They have been very patient with me and my requests on the menu set up until I was completely satisfied. Pros The greatest challenge we have during our busiest times of the day is the long lines at the register that are continually interrupted by call-in phone orders. Using Reachify's service, we have provided for a solution that call in orders or other reasons for customers to call the cafe can be handled by a text response to the caller. The caller selects the reason for their call through a menu option. Their selection will result in a text answer or a rerouting to the place they are trying to call (IE: third-party delivery providers). This has reduced in cafe complaints from customers waiting in line and being frustrated by callers getting their orders in prior to themselves who are physically waiting in line. Cons Not being able to program the menus directly. When a change takes place per my request it has to go through Reachify and then it goes live without the ability to test or read through the verbiage first. It does require monitoring once activated and with several cafes using it, it's not a desirable use of my time. Review Source Response from Reachify August 1, 2022 Thanks for your feedback! We're glad you're getting positive results from Reachify. Your comments have been passed along to our product team for future development. TL Tanner L. Co-Founder Hospitality Used the software for: 2+ years ### "Great Technology & Better Customer Service!" February 1, 2024 5.0 Pros Reachify helped us to eliminate the issue of our phones constantly ringing without enough staff to give dedicated attention to customers who were calling. Rather than lose those customers, we now mostly convert them into a much more efficient online ordering portal. We have also been very happy with the support team at Reachify over the years! Cons I can't really say there is much we do not like about Reachify. Reason for choosing Reachify I ultimately chose Reachify initially for the value they seemed to offer for the technology they provide. Review Source Response from Reachify February 7, 2024 Thank you for your feedback! We're glad you're enjoying Reachify! JD Jason D. Owner Food & Beverages Used the software for: 6-12 months ### "Keeps my team members off the phone and tending to guests!" July 28, 2022 5.0 Reachify works wonderfully to keep our restaurant team members off the phone and engaged with guests in the restaurant. Autonomous administration features need to be improved upon. Pros We implemented the Reachify service as a solution to keep our restaurant team members off the phone and focused on tending to guests in the stores. It works extremely well in this capacity! Cons The administrative dashboard lacks navigational clarity and standard features to support autonomous management of the service. Creating new or changing existing call tree information needs to be manually submitted to customer service. As does, adding/removing additional users and the ability to delegate permissions. Review Source Response from Reachify August 1, 2022 Thanks for your feedback! Your comments have been passed along to our product team. Some of your suggestions happened to already be under way from other customer feedback collected. We believe you will be excited to see what's to come! LB Luis B. Owner Food & Beverages Used the software for: 1-2 years ### "Fair price, amazing customer service " January 24, 2024 5.0 Fair price, good customer service and is currently working for everything that I need. Pros First of all customer service always being amazing whenever I needed. Secondly having the tool that redirects calls to give more instructions for customers save us a lot of time. Cons Honestly don’t have anything specific in mind. Review Source Response from Reachify January 29, 2024 Thank you for your feedback - we are glad Reachify is helping your business! TV Thomas V. Owner Fund-Raising Used the software for: 1-2 years ### "Great partnership for the present and future " January 24, 2024 5.0 Great from day one improved and added to the value, customer service and efficiency Pros Customer service , reducing errors, visibility and cost reduction Cons Can’t name one element from the beginning to today Review Source Response from Reachify January 25, 2024 Thanks for your feedback - we're glad Reachify is helping reduce your phone time! Do let us know if there's anything that can make your experience even better! KC Katie C. Owner Food & Beverages Used the software for: Less than 6 months ### "Our Reachify Experience " February 3, 2024 4.0 It eases the time our employees have to spend answering the phones and pushes customers to our online ordering Pros I like the customer service and all the employees that helped set up were very friendly and helpful Cons I was sold on an option to see the callers who order and times to be able to send out specials to specific customers who call at certain times only to find out that is an option that is being worked on and not really available Review Source Response from Reachify February 7, 2024 Thank you for your feedback! Your comments have been passed along to our customer success and development teams for review. SM Steven M. General Manager Food & Beverages Used the software for: 6-12 months ### "Zaxby’s 5\*" January 25, 2024 5.0 Pros Ease of use & easy to set up & great functionality to route customers Cons Sometimes attempting the edit the call scripting doesn’t save Review Source Response from Reachify January 29, 2024 Thank you for your feedback - we are glad Reachify is helping your business! Your comments about call editing have been passed along to our development team. cK chuck K. GM Food & Beverages Used the software for: 6-12 months ### "give it a try" January 19, 2024 5.0 great. give it a try. be clear with your notes and they will deliver Pros text messaging is good. Customer response is great. They get what you are trying to say Cons the text message interface can be a bit confusing Review Source Response from Reachify January 22, 2024 Thanks for your feedback! We're glad you're having a positive experience with Reachify. Your comments have been passed along to our product team for future development. WN Wesley N. Owner Restaurants Used the software for: 6-12 months ### "Reachify Rules" January 19, 2024 5.0 Very happy overall with Reachify. Easy to use, customer and staff friendly. Pros Reachify allows us to handle a high volume of calls efficiently, ensuring customers are taken care of without clogging up our lines. Cons If anything needs updating I would love to see more detailed controls on the dashboard. Review Source Response from Reachify January 23, 2024 Thanks for your feedback! We're glad you're having a positive experience with Reachify. Your comments have been passed along to our product team for future development. VC Valentin C. CEO Food & Beverages Used the software for: 1-2 years ### "Solves my phone problems" August 3, 2022 5.0 Pros We have 2 business and the software works great to filter out calls. Gets our customers to our website to order with out us having to stop what we are doing to take a call about simple questions customers might have. Cons Would like to get a recap email of voicemails or text that might be helpful. Review Source Response from Reachify August 3, 2022 Thank you! We're glad Reachify is helping you. Your comments have been passed along to our development team. KK Ken K. CEO Food & Beverages Used the software for: 1-2 years ### "Automated call routing" January 24, 2024 5.0 Pros Ease of use and setup. System uptime was 100% Cons Web reporting was not useful, would like an app to change call options easily. Review Source Response from Reachify January 25, 2024 Thanks for your feedback - we're glad Reachify is helping reduce your phone time! Your comments about reporting and an app have been passed along to our development team. SG Sharon G. Owner Hospitality Used the software for: 6-12 months ### "Reachify Review" January 24, 2024 4.0 Pros rEDUCES THE AMOUNT OF STAFF TIED UP ON PHONE CALLS Cons Lack of ease to change open and closed times Review Source Response from Reachify January 25, 2024 Thanks for your feedback - we're glad Reachify is helping reduce your phone time! Your comments about ease of use have been passed along to our development team. TN Thai N. Ceo Restaurants Used the software for: 1-2 years ### "Save countless hours but having simple questions for online orders. " August 9, 2022 5.0 Pros Ease of use. Good value. I use this service for both of my stores. I like how I can text the user directions to the store and online order link Cons Wish we can manually set software to say we closed versus having to email company and they have to do it. Review Source Response from Reachify August 10, 2022 We appreciate your feedback! Your comments have been sent along to our development team, and some of your feedback was already underway from other comments we've received. We think you'll be excited for what's coming up! BA Bobby A. Owner Restaurants Used the software for: 6-12 months ### "Helps to Direct Customers" February 2, 2024 4.0 My overall experience with Reachify has been great. Pros I like that my staff doesn't need to spend time on the phone taking orders Cons It would be nice if there were more voice choices. Review Source Response from Reachify February 7, 2024 Thanks for your feedback! Your comments are appreciated and we're glad you are enjoying your Reachify experience! LN Lynne N. President Food & Beverages Used the software for: 6-12 months ### "Phone Service" January 24, 2024 5.0 Pros It directs our customers to our website to place an order. Cons Not easy to change the message for one day while we are closed. Review Source Response from Reachify January 29, 2024 Thank you for your feedback! Your comments have been passed along to our team for future development. VR Victor R. Business Administrator Food & Beverages Used the software for: 1-2 years ### "Nice Experience" January 25, 2024 5.0 Nice and easy system that allow you to have a more organized control of incoming calls and their team is there to always support you and answer your questions Pros Easy to set up Low staff training Easy to update and makes changes Meet our goal of re routing calls to the necessary department Increase online sales Cons Low response from their customer service not bad just take them a little longer to respond Review Source Response from Reachify January 29, 2024 Thank you for your valuable feedback! Your comments have been sent to our customer service and development teams! DG DAVID G. Owner Health, Wellness and Fitness Used the software for: Less than 6 months ### "Reachify review" January 24, 2024 4.0 4 stars overall. I’m happy with the service and look forward to improvements in the future Pros Ease of setup once Canadian number was confirmed and validated Cons Difficulty using full service while new number was being verified Review Source Response from Reachify January 25, 2024 Thanks for your feedback - we're glad Reachify is helping reduce your phone time! Your comments about number verification have been passed along to our development team. TL Tijuana L. Salon Stylist and Owner Health, Wellness and Fitness Used the software for: Less than 6 months ### "Awesome!" January 15, 2021 5.0 Reachify is a great company with great software. It is exactly what I needed for my busy Hair Salon. My customers adjusted to it easily; this is a perfect solution to keeping track of appointments and clientele without needing to stop working to answer the telephone! Pros The product is easy to setup, acess and user friendly for someone like me who is not tech savvy! Cons There are a few bugs to work out, such as the voicemail feature, which can a bit slow to access but in time I got it! Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.