# Page 2 | DocuSend Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 2 - Is DocuSend the right Mailroom Management solution for you? Explore 30 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/196383/DocuSend/reviews

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DocuSend

4.6 (30)

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Last updated March 13th, 2026

# Page 2 - Reviews of DocuSend

## Showing most helpful reviews

Showing 26-30 of 30 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

SR

Santiago R.  
Director of Innovation  
Individual & Family Services  
Used the software for: Less than 6 months

### "Great service, easy to use and helpful when access to printing is hard"

May 26, 2020

5.0

Some of our customers had trouble printing documents during the present situation and our offices were closed, so it was great to be able to mail forms and documents to our clients. Docusend is a good solution for that, we are looking forward to continuing using its services.

Pros

It was really easy to setup and send documents to our clients, price is fair and had no trouble with the deliveries.

Cons

We would love to have a build in template to add the adresses and text of the cover letter so we don't have to create that document and upload it everytime. UX design is a bit outdated, but it works!

Review Source

Response from Mail Technologies

May 27, 2020

Thanks for the review! We are glad to hear that you find DocuSend easy to use. I'll email you separately about the cover page template you are using.

JW

Jason W.  
CEO  
Computer Software  
Used the software for: 1-2 years

### "Such a time saver!"

June 1, 2020

5.0

Biggest problem it solved was time. Just the time of manually sending invoices.

Pros

We still need to mail invoices at least monthly and DocuSend was a lifesaver. No more printing, addressing, and stuffing envelopes for hours.

Cons

The integration with QuickBooks Online could be better.

Review Source

Response from Mail Technologies

June 5, 2020

Thanks for taking the time for the review and for being a customer for the past 3 year! I'm so glad that we've been a lifesave for you. I'll reach out to you via a separate email to let you know about our recent integration update for our QBO app that you should find easier to use!

WS

Wick S.  
President  
Internet  
Used the software for: 2+ years

### "Great way to send invoices painlessly"

May 20, 2020

5.0

It's great. We have no issues

Pros

Ease of use and reliability. We always know the invoices will get through.

Cons

No issues with the interface. It works as it should.

Review Source

Response from Mail Technologies

May 22, 2020

Thanks for the review! We strive to ensure that DocuSend is easy to use and reliable! Thanks for being a valued customer!

CH

Christopher H.  
President  
Retail  
Used the software for: 2+ years

### "Humm"

May 15, 2020

5.0

excellent

Pros

easy to use and user friendly and I am very happy

Cons

don't have any dislikes at this point and very happy

Reason for choosing DocuSend

happy

Review Source

Response from Mail Technologies

May 19, 2020

Thank you for your positive review! Glad you are happy with your service and that DocuSend is easy to use! Thanks for being a valued customer!

RB

Rob B.  
Project Manager  
Construction  
Used the software for: I used a free trial

### "Good Doc Sharing App"

July 15, 2021

5.0

We needed to try something new out to send e-docs rather than emailing. This has worked ell for us so far

Pros

I like being able to have branded documents sent to our customers and clients. Vieable on any device

Cons

The signature feature would be better if you personalize the signature with your own actual signature

Review Source

Response from Mail Technologies

July 19, 2021

Rob, Thanks for the review, but I believe you meant this for DocuSign, not DocuSend. If you ever need your documents to be printed and mailed, please consider DocuSend, our cloud-based mailroom!

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