--- title: "Delve Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Delve the right Qualitative Data Analysis solution for you? Explore 205 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/196428/Delve/reviews/" page_type: "reviews" language: "en" publication_date: "2026-10-21" --- Delve 4.9 (205) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated October 21st, 2026 # Reviews of Delve Ease of use 4.9 Customer Service 4.9 ## Pros and Cons in Reviews EL Eric L ResearcherResearch, Self-employedUsed the software for: 1-2 years. “The organization of the app and ability to create cases and participant data offers just the right amount of personalization for researchers who are just seeking essential coding data without having to spend months learning the software.“ May 25, 2026 BG Brianna G Honors StudentEducation Management, Self-employedUsed the software for: Less than 6 months. “This was somewhat difficult to do within the Delve software because you had to click the edit symbol.“ December 17, 2024 EL Eric L ResearcherResearch, Self-employedUsed the software for: 1-2 years. “Delve is the only coding app that I found actually FUN to use for coding my PhD research interviews, versus convoluted software like NVivo which I tried using multiple times before giving up and searching for a more sane alternative.“ May 25, 2026 BG Brianna G Honors StudentEducation Management, Self-employedUsed the software for: Less than 6 months. “I had originally tried a free qualitative coding software and it had deleted all of my work.“ December 17, 2024 EL Eric L ResearcherResearch, Self-employedUsed the software for: 1-2 years. “The exported CSV and Excel files are perfectly organized and allow for natural sorting and filtering of data.“ May 25, 2026 David H Mathematics LecturerHigher Education, 201 - 500 employeesUsed the software for: I used a free trial. “My experience of Delve to date leaves me lost for words, way short of the character count!“ March 13, 2026 AC Adriana C TeacherHigher Education, 10,001+ employeesUsed the software for: Less than 6 months. “It has a collaborative function which enables online, remote team work. Whenever you need help, you can click the customer support buttom to chat, and they answer quite rapidly.“ December 4, 2025 RM Rosario M Postdoctoral Research AssociateResearch, 501 - 1,000 employeesUsed the software for: 1-2 years. “There were several times when we accidentally double coded the same block of text, but it was not easy to visibly distinguish between the underlined text and identify the double code. “ April 23, 2024 ## Showing most helpful reviews Showing 1-25 of 205 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Thao T. Researcher Hospitality Used the software for: I used a free trial ### "Delve is a life-changing experience" April 6, 2026 5.0 Pros 1\. The UI/UX is highly friendly for new researchers, but the underlying engines are strong enough for heavy-duty qualitative and quantitative research. 2. The files exported from the post-analysis process are quite clean and easy to navigate. It helps with the process of finding quotes to input into the research-writing process. 3. I feel like it is much cheaper than other research tools, which is a huge plus. 4. The customer support team is amazing, and the best thing is they do not generate AI-like or automated emails, which is very good because they will directly help you with any troubles you have. 5. The transcript feature is amazing because it can help you easily classify Interviewer-Interviewees. This is extremely time-saving from cleaning the transcripts to understanding your transcript. Cons Honestly, if I could change the color of the background when I was doing my data analysis, it would be perfect. For example, Arc browser has a feature that allows users to change fonts, positions of the tabs as they like, or the color of the background with extensive options. However, it is technically annoying to code this in the UI, so I understand that it might not be worth it as a feature. I think surveys to understand researchers can be launched to understand them more. Switched from [NVivo](https://www.capterra.com/p/171501/NVivo/) Nvivo is too expensive and genuinely to complicate. I only had 3 days to do my data analysis and learning Nvivo from scratch is extremely time-consuming Review Source EL Eric L. Researcher Research Used the software for: 1-2 years ### "The essential dissertation partner" May 25, 2026 5.0 Delve is the only coding app that I found actually FUN to use for coding my PhD research interviews, versus convoluted software like NVivo which I tried using multiple times before giving up and searching for a more sane alternative. Delve has been absolutely integral to my ability to finish my dissertation. I was able to code and translate my data with ease and to see the results quickly. The exported CSV and Excel files are perfectly organized and allow for natural sorting and filtering of data. Creating and applying new codes is a smooth process. Everything I needed to see while coding transcripts was effectively on one page. The organization of the app and ability to create cases and participant data offers just the right amount of personalization for researchers who are just seeking essential coding data without having to spend months learning the software. The folks at Delve respond personally to issues with using the app. I was amazed that improvements I asked for were implemented within days. Pros Super quick learning curve. Very intuitive and clear interface. Coding process is simple. Extremely dependable app. Fast search functions. Exporting data to Excel or CSV files makes it easy to then triangulate between cases, codes, transcripts and participants. Cons I tried using the AI feature and did not find that it gave me a lot of assistance since it only used "some" of the coding and made choices and inferences I did not agree with. I probably could have given it more of a chance but I found that just exporting and doing it myself was more reliable, and that way the AI wasn't interfering with my Delve data directly. Also, some optional way of visualizing codes while looking at transcripts would be great. I had to scroll through the entire list every time I coded a new sentence or paragraph, to see what codes I already had that might be applicable. I did not use the survey feature since I didn't do surveys, but this seems like it would be equally as helpful as the coding feature. Switched from [MAXQDA](https://www.capterra.com/p/174104/MAXQDA/)[NVivo](https://www.capterra.com/p/171501/NVivo/)[ATLAS.ti](https://www.capterra.com/p/171500/ATLAS-ti/) The others have insufferable learning curves just to use basic features and to achieve usable data. Their extensive functions seem meant for teams of experienced researchers who have been using the software for years, versus one researcher needing to parse essential data about a single qualitative project that can be completed within a year. They cost a lot more and tech support is difficult to obtain. Review Source MJG Mary Jane G. Teacher Education Management Used the software for: I used a free trial ### "Delve Software" January 10, 2022 5.0 Tt was very helpful in coding my data Pros Delve software helps me to deductively and inductively produce my codes. I am writing my dissertation for my PhD degree and the software was so help. I have use the coding patterns in my data analysis and have develop into themes. Cons I am looking for diagraming my codes or concepts that develop out of the data. What is missing is the concept map or the word cloud. it would be best if it could generate that one, but it would costly i think , this one is very affordable for a student. Thank you delve for the help. Review Source RMD Rahaf Maher D. Math Teacher Education Management Used the software for: I used a free trial ### "A Great and User-Friendly Qualitative Analysis Tool for Beginners and Educators" August 13, 2026 4.0 Delve is an excellent tool, especially for beginners who are not familiar with the basics of qualitative data analysis. The two-week free trial gives you ample time to test its features, and the educational discount for teachers and students makes it very affordable. I have already recommended it to my colleagues and friends as a great platform for learning and conducting qualitative analysis. Pros What I liked most is the clean and straightforward user interface, which is completely free of distractions. Additionally, providing an instructional video before starting was extremely helpful. To be honest, I struggled to understand the concept of coding in qualitative data analysis despite doing a lot of research, but watching their short video helped me quickly grasp the concept and overcome that challenge. After starting the free trial, I really loved how well it organizes data, making it easy to categorize and analyze. Furthermore, its support for the Arabic language is a huge plus! Cons To be honest, the tool is very smooth and easy to use overall. However, I faced some difficulty when trying to view and navigate my project, which led me to create multiple projects before I could locate mine. Improving project navigation and visibility would make the experience much smoother. Review Source David H. Mathematics Lecturer Higher Education Used the software for: I used a free trial ### "Don't keep searching, just Delve" March 13, 2026 5.0 Fabulous. 10 out of 10. No, let's be realistic here... 11 out of 10. Faultless. NVivo? It's a no-no! Pros So, many of the seminal textbooks eulogise about NVivo. Well, I can tell you that by comparison, Delve is exponentially superior. If you are looking for a platform to transcribe your MS Word document into coded Thematic Analysis data, look no further. Ideal for Master's level dissertations, research projects, and any other similar uses. I have experienced no security or ethical issues and received excellent 'real-time' customer service when I became 'stuck'. Without Delve, I worry that my final dissertation would not be submitted by its due date. Thank you to Kate in customer service. What an amazing value-for-money (almost priceless) product. Thank you. Cons Nothing to report. My experience of Delve to date leaves me lost for words, way short of the character count! Switched from [NVivo](https://www.capterra.com/p/171501/NVivo/) Could not understand NVivo, even after watching loads of Youtube tutorials. Review Source ED Emily D. Voice teacher, graduate student Music Used the software for: 1-2 years ### "Great for qualitative graduate research" August 25, 2025 5.0 I used Delve during my graduate studies in vocal pedagogy. I was able to import transcripts from my interviews as well as relevant articles. This helped me to connect points across the literature and my own research to be able to write coherent research projects. I also appreciated that they offer a student discount. I will definitely continue to use Delve in future research. Pros My favorite part about Delve was the ability to pull the codes around and create an outline for my research projects. My brain works pretty visually, and so seeing the outline come together in real time based on the data was extremely helpful. I also like that I could add notes to each code to help clarify what should be included. Cons I wish that I could nest more than three layers in the codes. I often had more clarifying points that I wanted to add, and I had to come up with creative ways to be able to represent more detailed points. Switched from [NVivo](https://www.capterra.com/p/171501/NVivo/) NVivio was difficult to use and had an unintuitive user interface for qualitative data. Review Source AS Andrea S. Founder and Lead Researcher Civic & Social Organization Used the software for: 6-12 months ### "Delve is my new go-to research analysis partner" October 21, 2025 5.0 It was easy to use and a great partner in my qualitative research analysis. I was analyzing transcripts from 50 hour-long interviews and it had the power and capacity for me to code my data without weird delays or tech issues and the tools were exactly what I needed. I also appreciated their resource library. While I am not new to qualitative research, their guidance on how to use Delve for my purposes was clear and effective. Pros Delve was incredibly easy to use. I've used NVivo in the past for qualitative data analysis and it's hard to set up, the UI is difficult to navigate and the platform unreliable, but Delve was none of those things. It was incredibly easy to import and manage my data and then go about the coding for my research project. The search functions and categorization tools were straightforward and effective for my data analysis needs. And last, the incorporation of AI was an added bonus. Cons The only thing that created any friction was the price, but honestly, I think the tool offers the functionality to warrant the monthly fee. Switched from [NVivo](https://www.capterra.com/p/171501/NVivo/) Nvivo is clunky and doesn't have a web-based version Review Source Cristina Y. Founder, Therapist Mental Health Care Used the software for: Less than 6 months ### "Delve is A Lifesaver!" July 8, 2026 5.0 It felt like a little hidden gem that I stumbled upon. I couldn't believe how simple, effective, and practical it was. Easy to upload all my transcripts, simple to edit the wording of my codes, and so great for searching for direct quotes from participants to support my claims. Pros Delve is so easy to learn, yet hugely effective. Watching the tutorials helped me pick up all the features quickly. The search function was very helpful as I did my actual research. It made is so easy for me to search for specific terms that multiple participants used. Cons Nothing. It was flawless. Logging in each day was simple. Generating specific data was effortless. I wouldn't change a thing. Review Source EK Evan K. Professor Research Used the software for: 1-2 years ### "A New Era for Qualitative Coding" August 17, 2026 5.0 I used Delve for a large research project. Delve helped me with coding, analysis, and interpretation of data. It’s easy to use. I was up and running with Delve within minutes. Pros Delve is easy to use, intuitive, and provides amazing analysis for qualitative research. It permitted a level of analysis that would’ve been very difficult with manual coding. Cons The only downside to Delve is that its cloud based. Once I was mid-flight- without internet - and I wanted to work ion my project. I just waited until after my arrival. Review Source PP PHAEDRA P. Student at USW Primary/Secondary Education Used the software for: Less than 6 months ### "Excellent Value and an Invaluable Tool for Qualitative Research" August 10, 2026 5.0 The tutorials were incredibly helpful throughout the process, providing clear guidance that made the platform easy to learn and use. Delve supported a thoughtful and systematic approach to working with my interview data and offered great value for the money. I would highly recommend it to doctoral students, graduate students, and other qualitative researchers who are looking for an accessible and effective tool for qualitative data analysis. Pros Delve was an excellent tool for my qualitative phenomenological research. It helped me organize and analyze my qualitative data, allowing me to identify meaningful insights, patterns, and perspectives that I had not previously considered. Cons No cons for me regarding using Delve. However, this 100-character minimum to complete this review is a con for me. Review Source YS Yvette S. Assistant Professor School of Education Education Management Used the software for: 6-12 months ### "Clean Design with Effective Analytical Support" June 4, 2025 5.0 I appreciate that Delve is easy to use and visually pleasing to the eye, which is important when one is buried in data. The nesting feature allows for fluidity as the codes are rearranged several times throughout the analytic process, allowing me to dissect, manipulate, and rebuild data. Pros Delve is very user-friendly when coding. Additionally, the tutorial videos provide just the right amount of information to explain various research methods in a clear and concise way. Delve was my "go-to" tool as I completed my dissertation. Cons It might be nice to have additional options for outputs, such as analysis reports or graphs/tables, to be printed from the coding. Switched from [MAXQDA](https://www.capterra.com/p/174104/MAXQDA/) Delve is more user friendly. It was easier to code my transcripts and the view was cleaner. Review Source BG Brianna G. Honors Student Education Management Used the software for: Less than 6 months ### "10/10 experience, GREAT software!" December 17, 2024 5.0 I loved my experience with Delve! I used it for my undergraduate honors research project. I had originally tried a free qualitative coding software and it had deleted all of my work. However, I was able to make up for lost work and time using Delve. It was very easy to navigate and use which was helpful for efficiency in coding my data. Additionally, the AI coding was also helpful as I code in addition to what was done by the AI. Pros \-User friendly interface -Demo and free trial -AI coding was helpful -Able to change and merge codes easily Cons \-It was sometimes difficult to navigate the transcripts which I had downloaded -My interviewees would speak in both English and Spanish; however, the transcription service which I used would only transcribe English. Because of this I would have to edit/merge words and phrases. This was somewhat difficult to do within the Delve software because you had to click the edit symbol. Maybe having a double click function to edit would be helpful. Switched from [QDA Miner](https://www.capterra.com/p/174018/QDA-Miner/) All of my research deleted and I was not going to be able to re-do it all in time for my thesis submission date Review Source EC Ellen C. Ph.D. candidate Higher Education Used the software for: I used a free trial ### "Delve for dissertation - yes!" March 7, 2024 5.0 I've used it daily for about a week now and I really love it! I've been in conversation with the Delve team who answer my questions almost immediately. Really appreciate that kind of direct interaction! The Delve platform is exactly what I need where others were overwrought and too expensive. Pros Simple, easy-to-use, interface with powerful search and analysis capabilities. Top-notch customer service always available, both bot and real people. Cons Needs more options for grouping codes; needs color options for coding and the interface; needs place for field notes and expanded participant info. Switched from [NVivo](https://www.capterra.com/p/171501/NVivo/) Simple, smart interface; excellent, quick customer care; just what I need! Review Source SH Shana H. Therapist Professional Training & Coaching Used the software for: I used a free trial ### "Loving Delve! A real life saver in coding for a student doing research - a few minor tweaks could make it amazing!" June 18, 2025 4.0 Overall, Delve has been a life saver and a great thing for someone with dyslexia to help organise my coding. I am so thankful and will use it for future projects too. I appreciate the bot who can answer most questions but liked speaking to \[sensitive content hidden\] as a human who was very helpful today. Pros I love the way it helps me to map out codes for my research and create codes and nest them into sections. You can search by keyword, and there are lots of helpful features like looking at snippets and filtering systems. The tutorials and mini-course on analysing data is great and helped me a lot. It has helped me a lot as a dyslexic learner to plan and organise my analysis. I will definitely recommend. Also to add, the customer service team are very responsive and helpful. Thanks Delve Cons I would have liked an easy way to view all codes and move them around to rearrange them and add nesting, not only via the list, as you have to scroll up and down with the mouse and it is hard to find things. This was time-consuming. Also, it would be good to be able to move codes and nest items when you have searched by name. Currently, you cannot move anything when you are applying a filter. Last thing on my list would be to export codes and subcodes into a list (without the snippets) so you can see themes for planning the write up - even better if it made a mind map for you (but that might be wishful thinking) Review Source AS Anthony S. PhD Student Higher Education Used the software for: Less than 6 months ### "Delve - Coding Made Simple" April 30, 2025 5.0 Excellent; I reviewed a number of CAQDAS platforms - NVivo, Quirkos, Dedoose, MaxQDA - each has their strengths mostly reflected by what type of data you with which you are working, but Delve seemed the most straightforward and intuitive. Customer service was outstanding. Pros Delve provides an easy interface with straightforward and intuitive operations for uploading a formatted transcript, creating codes/subcodes, and assigning snippets to codes. There is an optional AI engine, an ability to export files including a code book and the coding document. You can collaborate on files with someone who is also a registered user. It has an excellent price point for a student with a valid .edu email address; first two weeks free, $18/month after or $200 for the year - typically $600/yr for an individual investigator. There are a number of very useful tutorials that made navigating the platform easy even for a Luddite like me; more importantly, it allows one to focus on the coding rather than how to present the work. Cons The online platform provides a rich visual experience; the exported files lack the visual appeal of the online experience. Review Source DR Dean R. Director Individual & Family Services Used the software for: Less than 6 months ### "Very pleased MA student" July 21, 2025 4.0 excellent, it saved me loads of time and if I had to do the research again i would have increased my candidate numbers as i could have handled so much more data. Pros Ease of use, I thought there would be lots of technical things to learn, but i was up and creating codes in no time! Cons I copied transcripts of interviews from word documents and found some of the punctation - capital letters and speech marks, as well as formatting - got lost. an interface problem i guess, but frustrating. Review Source RU Renate U. MSc student Psychology Research Used the software for: Less than 6 months ### "Highly recommended software for doing RTA - huge time saver!" April 23, 2025 5.0 Very positive: great software, very easy to use, instruction videos are wonderful (even better than my professor ;-)) Pros Super easy and intuitive to use. Instruction videos were super helpful. I love that you can find the evidence from different angles (e.g. from the theme or from within the transcript). Cons I only experienced pros, it is a super helpful tool, especially since I analysed my data with highlighters and post its before. Doing it online made a huge difference! Review Source CD Christine D. Administration Student Higher Education Used the software for: Less than 6 months ### "Remarkable Research Tool - Delve Made Data Dive So Much Easier" March 18, 2025 5.0 Delve was very responsive when you asked for help. The videos and tutorials extremely helpful. I found it easy to navigate and to learn as a novice researcher. It made analyzing roughy 50 transcripts from focus panels and stakeholders so much easier. It allowed you to look at data on so many ways. It definitely improved the overall experience and deepened my analysis. Pros It was user friendly for a novice researcher. It was reasonable price for the quality of the product. Cons Sometimes I would get a hypothetical response and it did not use the transcript. It would confuse stakeholders within focus groups if you are not very clear in making sure the Google Transcripts you import are all very clearly labeled and very clear in your coding. A skill I got better at. This was my very first project. Review Source NS Nathan S. Student Mental Health Care Used the software for: I used a free trial ### "Dissertation in half the time." May 9, 2025 5.0 This program cut my analysis time in half and write up was a breeze. I am on track to finish my dissertation in under a year! Pros The ease of adding every transcript, then the coding, being able to drag and drop. Cons Could only do nested codes to three levels. More would be better, or unlimited would be better. Review Source BC Bev C. Researcher Education Management Used the software for: 6-12 months ### "Delve, a great tool for thematic analysis." January 22, 2025 5.0 It was a really useful tool for thematic analysis. I will be using it again in future projects. Pros It was easy to use and the video tutorials were excellent. Because the pricing is monthly I could pay for the time I needed without being locked in for longer than required. As a beginning researcher it supported me in the process of thematic analysis without automating to the extent that I did not loose control of decision making about the analysis. I was able to use multiple transcripts within the analysis and look at them individually, in groups or altogether to consider different patterns. Cons I would have liked to have been able to reduce the amount of examples given for codes before exporting the code book. If this was possible I could not see a way of doing it. Review Source JM Jessica M. Student Higher Education Used the software for: Less than 6 months ### "Delve keeps you on track" December 19, 2024 5.0 I found this tool to be comprehensive for my qualitative analysis needs. I was able to stay organized and efficient. The AI tool helped add to my conclusions about the data as well. Pros It was very intuitive to use. The quick tutorial videos were clear and easy to follow. I appreciated the AI help feature as well. I got fast answers to my questions. Cons I don't think I had any complaints. It truly met my needs. Review Source KI Krista I. Project Manager Hospital & Health Care Used the software for: I used a free trial ### "Delve Qualitative Data Analysis Tool" April 24, 2024 5.0 One word, "helpful." Delve proved to be very helpful for the project I conducted. I happen to have come across it by chance and it proved to be such a wonderful opportunity that I was able to grab. Delve did not only help me speed up my research process through its features but also afforded me more time to focus on the actual analysis. It assisted me in working through my data across transcripts and groups/categories in an organized manner. I was also able to review the themes, codes, and specific parts of the transcripts easily, which enabled me to dig deeper into the data and solidify the ideas even further. It was so helpful to me that I have already spoken to colleagues and friends about the tool. I'm truly confident that whoever will experience it will also find it useful. Pros Among the many things that Delve brings to the table, my favorite feature is the Grouping/Categorizing and the Search function. These may not appear as complex features but compared to traditional tools, such as pen and paper or word processors, they prove to be very useful when conducting qualitative analysis. It also does not have a limit on the number of transcripts that can be uploaded so it makes it easier to group the codes and review them. Through Delve, I was able to spend more time on "analyzing" than "finding" and "locating." Cons Rather than liking least, I think I would suggest a few additional features that may also be useful to us users. Of course, we do have different purposes for engaging with Delve but I believe that a good percentage of users also want to extract visuals that can aid in the work that we're doing (may it be academic research, work report etc.). I think having the function to extract automated visuals through graphs, diagrams etc. Review Source CC Craig C. Quality Analyst Hospital & Health Care Used the software for: Less than 6 months ### "Use of Delve in a Qualitative analysis of interviews " July 7, 2022 5.0 I was analyzing interviews of nurses and physicians and I was worried I would not get enough results or conclusions from the brief interviews, but the way Delve helped analyze really brought out meaningful results Pros Coding was fast and easy, but the way Delve helped me analyze the data was where I most appreciated the software. I also used the chat and email to ask questions and got fast answers Cons Nothing to report for cons. Delve looks almost too simple, like it’s not sophisticated but it is. Review Source AD Anday D. Procurement Intern Oil & Energy Used the software for: I used a free trial ### "Complete End-to-End Experience Designed by Experts in the Field " October 16, 2023 5.0 I used the free trial for about 10 days to complete my small project. During this time, I learned how to conduct qualitative analysis as a research method and applied what I learned from their comprehensive free resources (the course, YouTube videos as well as their blog entry) on the software to finish my project. In that sense it was an end-to-end experience for me in all respects. Pros I've been fortunate to find an excellent tool, DelveTool, designed by experts in the field. This service stands out in the market because it's user-friendly, quick, all-encompassing (understanding qualitative analysis methods + how to conduct coding + starting to code + finishing up the analysis) ; hence suitable for both beginners and experts. It offers free courses on qualitative analysis with valuable resources at:- https://delvetool.com/course- https://delvetool.com/guideI personally used their YouTube videos and free course offered on their website to learn how to conduct qualitative research and appreciated their generosity in providing these resources. Their resources alleviated so much stress and helped me learn how to conduct my work.Once I learned the process, I found the software incredibly intuitive. You can simply select lines, write code, and everything is organized neatly. If I were to give an analogy, I'd say the entire tool (their free sources and the software) explains complex subjects as well as an expert explaining them to someone else in the simplest terms. I find their place in the market to be completely inclusive of what one may need in the process of conducting qualitative research. Cons This tool is incredible. There is no cons to it on my side. Review Source Dara M. Guest PhD candidate Higher Education Used the software for: 1-2 years ### "PhD candidate's impressions" June 19, 2024 5.0 Superb! I actually opted out to pay for Delve, although I could have free access to other, traditional, tools, because I loved it so much! Pros It's intuitive (easy to learn and master), sleek (looks stylish, and I take great pleasure in using it and love showing the tool off to friends), and simple (my ideas should be complex and comprehensive, not my software). Cons 1) Limited functionality for document analysis. 2) Snippets get organized according to when introduced, not as they would be lined up in interviews. Review Source