--- title: "Delve Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Delve the right Qualitative Data Analysis solution for you? Explore 205 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/196428/Delve/reviews/" page_type: "reviews" language: "en" publication_date: "2026-09-30" --- Delve 4.9 (205) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated September 30th, 2026 # Reviews of Delve Ease of use 4.9 Customer Service 4.9 ## Pros and Cons in Reviews EL Eric L ResearcherResearch, Self-employedUsed the software for: 1-2 years. “The organization of the app and ability to create cases and participant data offers just the right amount of personalization for researchers who are just seeking essential coding data without having to spend months learning the software.“ May 25, 2026 BG Brianna G Honors StudentEducation Management, Self-employedUsed the software for: Less than 6 months. “This was somewhat difficult to do within the Delve software because you had to click the edit symbol.“ December 17, 2024 EL Eric L ResearcherResearch, Self-employedUsed the software for: 1-2 years. “Delve is the only coding app that I found actually FUN to use for coding my PhD research interviews, versus convoluted software like NVivo which I tried using multiple times before giving up and searching for a more sane alternative.“ May 25, 2026 BG Brianna G Honors StudentEducation Management, Self-employedUsed the software for: Less than 6 months. “I had originally tried a free qualitative coding software and it had deleted all of my work.“ December 17, 2024 EL Eric L ResearcherResearch, Self-employedUsed the software for: 1-2 years. “The exported CSV and Excel files are perfectly organized and allow for natural sorting and filtering of data.“ May 25, 2026 David H Mathematics LecturerHigher Education, 201 - 500 employeesUsed the software for: I used a free trial. “My experience of Delve to date leaves me lost for words, way short of the character count!“ March 13, 2026 AC Adriana C TeacherHigher Education, 10,001+ employeesUsed the software for: Less than 6 months. “It has a collaborative function which enables online, remote team work. Whenever you need help, you can click the customer support buttom to chat, and they answer quite rapidly.“ December 4, 2025 RM Rosario M Postdoctoral Research AssociateResearch, 501 - 1,000 employeesUsed the software for: 1-2 years. “There were several times when we accidentally double coded the same block of text, but it was not easy to visibly distinguish between the underlined text and identify the double code. “ April 23, 2024 ## Showing most helpful reviews Showing 1-25 of 205 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Thao T. Researcher Hospitality Used the software for: I used a free trial ### "Delve is a life-changing experience" April 6, 2026 5.0 Pros 1\. The UI/UX is highly friendly for new researchers, but the underlying engines are strong enough for heavy-duty qualitative and quantitative research. 2. The files exported from the post-analysis process are quite clean and easy to navigate. It helps with the process of finding quotes to input into the research-writing process. 3. I feel like it is much cheaper than other research tools, which is a huge plus. 4. The customer support team is amazing, and the best thing is they do not generate AI-like or automated emails, which is very good because they will directly help you with any troubles you have. 5. The transcript feature is amazing because it can help you easily classify Interviewer-Interviewees. This is extremely time-saving from cleaning the transcripts to understanding your transcript. Cons Honestly, if I could change the color of the background when I was doing my data analysis, it would be perfect. For example, Arc browser has a feature that allows users to change fonts, positions of the tabs as they like, or the color of the background with extensive options. However, it is technically annoying to code this in the UI, so I understand that it might not be worth it as a feature. I think surveys to understand researchers can be launched to understand them more. Switched from [NVivo](https://www.capterra.com/p/171501/NVivo/) Nvivo is too expensive and genuinely to complicate. I only had 3 days to do my data analysis and learning Nvivo from scratch is extremely time-consuming Review Source EL Eric L. Researcher Research Used the software for: 1-2 years ### "The essential dissertation partner" May 25, 2026 5.0 Delve is the only coding app that I found actually FUN to use for coding my PhD research interviews, versus convoluted software like NVivo which I tried using multiple times before giving up and searching for a more sane alternative. Delve has been absolutely integral to my ability to finish my dissertation. I was able to code and translate my data with ease and to see the results quickly. The exported CSV and Excel files are perfectly organized and allow for natural sorting and filtering of data. Creating and applying new codes is a smooth process. Everything I needed to see while coding transcripts was effectively on one page. The organization of the app and ability to create cases and participant data offers just the right amount of personalization for researchers who are just seeking essential coding data without having to spend months learning the software. The folks at Delve respond personally to issues with using the app. I was amazed that improvements I asked for were implemented within days. Pros Super quick learning curve. Very intuitive and clear interface. Coding process is simple. Extremely dependable app. Fast search functions. Exporting data to Excel or CSV files makes it easy to then triangulate between cases, codes, transcripts and participants. Cons I tried using the AI feature and did not find that it gave me a lot of assistance since it only used "some" of the coding and made choices and inferences I did not agree with. I probably could have given it more of a chance but I found that just exporting and doing it myself was more reliable, and that way the AI wasn't interfering with my Delve data directly. Also, some optional way of visualizing codes while looking at transcripts would be great. I had to scroll through the entire list every time I coded a new sentence or paragraph, to see what codes I already had that might be applicable. I did not use the survey feature since I didn't do surveys, but this seems like it would be equally as helpful as the coding feature. Switched from [MAXQDA](https://www.capterra.com/p/174104/MAXQDA/)[NVivo](https://www.capterra.com/p/171501/NVivo/)[ATLAS.ti](https://www.capterra.com/p/171500/ATLAS-ti/) The others have insufferable learning curves just to use basic features and to achieve usable data. Their extensive functions seem meant for teams of experienced researchers who have been using the software for years, versus one researcher needing to parse essential data about a single qualitative project that can be completed within a year. They cost a lot more and tech support is difficult to obtain. Review Source RMD Rahaf Maher D. Math Teacher Education Management Used the software for: I used a free trial ### "A Great and User-Friendly Qualitative Analysis Tool for Beginners and Educators" August 13, 2026 4.0 Delve is an excellent tool, especially for beginners who are not familiar with the basics of qualitative data analysis. The two-week free trial gives you ample time to test its features, and the educational discount for teachers and students makes it very affordable. I have already recommended it to my colleagues and friends as a great platform for learning and conducting qualitative analysis. Pros What I liked most is the clean and straightforward user interface, which is completely free of distractions. Additionally, providing an instructional video before starting was extremely helpful. To be honest, I struggled to understand the concept of coding in qualitative data analysis despite doing a lot of research, but watching their short video helped me quickly grasp the concept and overcome that challenge. After starting the free trial, I really loved how well it organizes data, making it easy to categorize and analyze. Furthermore, its support for the Arabic language is a huge plus! Cons To be honest, the tool is very smooth and easy to use overall. However, I faced some difficulty when trying to view and navigate my project, which led me to create multiple projects before I could locate mine. Improving project navigation and visibility would make the experience much smoother. Review Source MJG Mary Jane G. Teacher Education Management Used the software for: I used a free trial ### "Delve Software" January 10, 2022 5.0 Tt was very helpful in coding my data Pros Delve software helps me to deductively and inductively produce my codes. I am writing my dissertation for my PhD degree and the software was so help. I have use the coding patterns in my data analysis and have develop into themes. Cons I am looking for diagraming my codes or concepts that develop out of the data. What is missing is the concept map or the word cloud. it would be best if it could generate that one, but it would costly i think , this one is very affordable for a student. Thank you delve for the help. Review Source RL Rob L. Consultant Research Used the software for: 6-12 months ### "My experience of Delve as a novice researcher - simple, elegant, friendly and effective. " June 17, 2026 5.0 This was my first experience with a qualitative data analysis program and my experience was extremely positive. I received a very quick, helpful and friendly response to all my questions and requests for help. I would highly recommend Delve to other students and researchers. Pros I liked that Delve was simple and elegant to use and not overly expensive. I enjoyed the elegance of the graphics and the simple and intuitive layout of the program. I was able to quickly understand the underlying structure and logic and was able to use it effectively after a short period of experimenting. Cons The one improvement I would suggest is the capacity to have more levels of coding. I used a particular qualitiative methodology that required the transcripts to be divided into smaller sections ( "meaning units") as a first step and then paraphrased or "transformed". I would have liked to be able to perform these steps within Delve but the program did not appear to allow the additional levels of coding this would have required. Review Source David H. Mathematics Lecturer Higher Education Used the software for: I used a free trial ### "Don't keep searching, just Delve" March 13, 2026 5.0 Fabulous. 10 out of 10. No, let's be realistic here... 11 out of 10. Faultless. NVivo? It's a no-no! Pros So, many of the seminal textbooks eulogise about NVivo. Well, I can tell you that by comparison, Delve is exponentially superior. If you are looking for a platform to transcribe your MS Word document into coded Thematic Analysis data, look no further. Ideal for Master's level dissertations, research projects, and any other similar uses. I have experienced no security or ethical issues and received excellent 'real-time' customer service when I became 'stuck'. Without Delve, I worry that my final dissertation would not be submitted by its due date. Thank you to Kate in customer service. What an amazing value-for-money (almost priceless) product. Thank you. Cons Nothing to report. My experience of Delve to date leaves me lost for words, way short of the character count! Switched from [NVivo](https://www.capterra.com/p/171501/NVivo/) Could not understand NVivo, even after watching loads of Youtube tutorials. Review Source ED Emily D. Voice teacher, graduate student Music Used the software for: 1-2 years ### "Great for qualitative graduate research" August 25, 2025 5.0 I used Delve during my graduate studies in vocal pedagogy. I was able to import transcripts from my interviews as well as relevant articles. This helped me to connect points across the literature and my own research to be able to write coherent research projects. I also appreciated that they offer a student discount. I will definitely continue to use Delve in future research. Pros My favorite part about Delve was the ability to pull the codes around and create an outline for my research projects. My brain works pretty visually, and so seeing the outline come together in real time based on the data was extremely helpful. I also like that I could add notes to each code to help clarify what should be included. Cons I wish that I could nest more than three layers in the codes. I often had more clarifying points that I wanted to add, and I had to come up with creative ways to be able to represent more detailed points. Switched from [NVivo](https://www.capterra.com/p/171501/NVivo/) NVivio was difficult to use and had an unintuitive user interface for qualitative data. Review Source AS Andrea S. Founder and Lead Researcher Civic & Social Organization Used the software for: 6-12 months ### "Delve is my new go-to research analysis partner" October 21, 2025 5.0 It was easy to use and a great partner in my qualitative research analysis. I was analyzing transcripts from 50 hour-long interviews and it had the power and capacity for me to code my data without weird delays or tech issues and the tools were exactly what I needed. I also appreciated their resource library. While I am not new to qualitative research, their guidance on how to use Delve for my purposes was clear and effective. Pros Delve was incredibly easy to use. I've used NVivo in the past for qualitative data analysis and it's hard to set up, the UI is difficult to navigate and the platform unreliable, but Delve was none of those things. It was incredibly easy to import and manage my data and then go about the coding for my research project. The search functions and categorization tools were straightforward and effective for my data analysis needs. And last, the incorporation of AI was an added bonus. Cons The only thing that created any friction was the price, but honestly, I think the tool offers the functionality to warrant the monthly fee. Switched from [NVivo](https://www.capterra.com/p/171501/NVivo/) Nvivo is clunky and doesn't have a web-based version Review Source EK Evan K. Professor Research Used the software for: 1-2 years ### "A New Era for Qualitative Coding" August 17, 2026 5.0 I used Delve for a large research project. Delve helped me with coding, analysis, and interpretation of data. It’s easy to use. I was up and running with Delve within minutes. Pros Delve is easy to use, intuitive, and provides amazing analysis for qualitative research. It permitted a level of analysis that would’ve been very difficult with manual coding. Cons The only downside to Delve is that its cloud based. Once I was mid-flight- without internet - and I wanted to work ion my project. I just waited until after my arrival. Review Source PP PHAEDRA P. Student at USW Primary/Secondary Education Used the software for: Less than 6 months ### "Excellent Value and an Invaluable Tool for Qualitative Research" August 10, 2026 5.0 The tutorials were incredibly helpful throughout the process, providing clear guidance that made the platform easy to learn and use. Delve supported a thoughtful and systematic approach to working with my interview data and offered great value for the money. I would highly recommend it to doctoral students, graduate students, and other qualitative researchers who are looking for an accessible and effective tool for qualitative data analysis. Pros Delve was an excellent tool for my qualitative phenomenological research. It helped me organize and analyze my qualitative data, allowing me to identify meaningful insights, patterns, and perspectives that I had not previously considered. Cons No cons for me regarding using Delve. However, this 100-character minimum to complete this review is a con for me. Review Source YS Yvette S. Assistant Professor School of Education Education Management Used the software for: 6-12 months ### "Clean Design with Effective Analytical Support" June 4, 2025 5.0 I appreciate that Delve is easy to use and visually pleasing to the eye, which is important when one is buried in data. The nesting feature allows for fluidity as the codes are rearranged several times throughout the analytic process, allowing me to dissect, manipulate, and rebuild data. Pros Delve is very user-friendly when coding. Additionally, the tutorial videos provide just the right amount of information to explain various research methods in a clear and concise way. Delve was my "go-to" tool as I completed my dissertation. Cons It might be nice to have additional options for outputs, such as analysis reports or graphs/tables, to be printed from the coding. Switched from [MAXQDA](https://www.capterra.com/p/174104/MAXQDA/) Delve is more user friendly. It was easier to code my transcripts and the view was cleaner. Review Source BG Brianna G. Honors Student Education Management Used the software for: Less than 6 months ### "10/10 experience, GREAT software!" December 17, 2024 5.0 I loved my experience with Delve! I used it for my undergraduate honors research project. I had originally tried a free qualitative coding software and it had deleted all of my work. However, I was able to make up for lost work and time using Delve. It was very easy to navigate and use which was helpful for efficiency in coding my data. Additionally, the AI coding was also helpful as I code in addition to what was done by the AI. Pros \-User friendly interface -Demo and free trial -AI coding was helpful -Able to change and merge codes easily Cons \-It was sometimes difficult to navigate the transcripts which I had downloaded -My interviewees would speak in both English and Spanish; however, the transcription service which I used would only transcribe English. Because of this I would have to edit/merge words and phrases. This was somewhat difficult to do within the Delve software because you had to click the edit symbol. Maybe having a double click function to edit would be helpful. Switched from [QDA Miner](https://www.capterra.com/p/174018/QDA-Miner/) All of my research deleted and I was not going to be able to re-do it all in time for my thesis submission date Review Source SJ Sanjay J. Student Marketing and Advertising Used the software for: I used a free trial ### "The best qualitative software around!" June 30, 2022 5.0 Pros Ease of use and lots of free qualitative research resources. Cons I hope it would allow to import directly using excel file format. This way some of the emojis would stay intact. Switched from [NVivo](https://www.capterra.com/p/171501/NVivo/) Because Delve is easy to use compare to NVivo Review Source RH Robert H. Student E-Learning Used the software for: Less than 6 months ### "Easy to use and worth it." October 20, 2025 5.0 Outstanding, helpful, productive, easy to use, stress reduction... I could go on. I approached this phase in my dissertation with much anxiety over not knowing what or how to do the analysis and this platform removed that concern after the second day of using it. My professor was impressed with the level of detail I achieved in my analysis and commented on the connections I made within my data. Pros This platform was very easy to navigate and get started on my project the same day I signed up. I liked having to create my own codes because it enabled me to become more familiar with my data (interview transcripts) and recognize connections within the information I may have missed if automatic or AI coding was used. I believe this saved me a lot of time in this area of my dissertation. Cons I can't think of anything I would change or that I disliked about the entire experience. This platform greatly reduces my stress level regarding data analysis. Review Source SA Susan A. doctoral candidate Electrical/Electronic Manufacturing Used the software for: 6-12 months ### "Delvetool helped me to quickly cross my dissertation finish line" May 14, 2025 5.0 I had a great experience with Delve. I searched on other QDAS and Delve seemed to be the most comprehensive for my use. I was a bit apprehensive at first because I was not familiar with using QDAS technology but quickly became reliant on it's usage. I would highly recommend this tool for qualitative research. Pros Delve helped me to quickly highlight specific sentences, quotes, or phrases to be able to code them. It also helped me to organize my codes into themes and reorganize them later when I needed to move specific codes to another theme. I was also able to do quick searches for themes I needed and be able to quickly search for specific areas of my paper to write about the topics at hand. Lastly, when doing a search in my notes area, it found all my specific codes or possible themes, that I could quickly go to, and be able to quickly cut and paste into my dissertation. It helped me stay organized and continue my writing process without hiccups. Cons I had to use a google spreadsheet to transfer all my codes and from Delve so I could holistically see my codes and possible themes. On the google spreadsheet, I was then able to combine/collapse themes to get a fuller picture of my writing. Review Source DR Dean R. Director Individual & Family Services Used the software for: Less than 6 months ### "Very pleased MA student" July 21, 2025 4.0 excellent, it saved me loads of time and if I had to do the research again i would have increased my candidate numbers as i could have handled so much more data. Pros Ease of use, I thought there would be lots of technical things to learn, but i was up and creating codes in no time! Cons I copied transcripts of interviews from word documents and found some of the punctation - capital letters and speech marks, as well as formatting - got lost. an interface problem i guess, but frustrating. Review Source SR Shannon R. Student Higher Education Used the software for: I used a free trial ### "User-Friendly!" June 25, 2025 5.0 I love using Delve! I am not a tech wizard, so it is easy for a beginner to use. I also think the price is excellent! Pros This was my first experience analyzing data for an applied research study. It was so easy to upload transcripts and organize information. It was easy to add or delete codes. I also found the videos to be very helpful. Cons I thought that Delve could help with identifying codes, but it doesn't do that. I am still learning, so I know that as I continue to watch the tutorials, I will learn more! Review Source EO Efetobo O. Oral Pathologist Hospital & Health Care Used the software for: Less than 6 months ### "My experience using the Delvetool application - awesome!" July 18, 2025 5.0 My overall experience with delve was great. I was new to qualitative analysis, but delve made the whole process so easy for me Pros The artificial-intelligence assistance in analyzing codes, helping to generate themes and writing reports. I also liked that I could collaborate in real-time with other researchers in my group Cons The fact that I couldn't save a different version of a project work, in case I wish you to go back to a previous version after making edits Review Source NS Nathan S. Student Mental Health Care Used the software for: I used a free trial ### "Dissertation in half the time." May 9, 2025 5.0 This program cut my analysis time in half and write up was a breeze. I am on track to finish my dissertation in under a year! Pros The ease of adding every transcript, then the coding, being able to drag and drop. Cons Could only do nested codes to three levels. More would be better, or unlimited would be better. Review Source FA Favour A. Marketing Intern Higher Education Used the software for: Less than 6 months ### "My usage of Delve" March 6, 2025 5.0 My overall experience was great. And I recommended it to my friends. Pros I enjoyed doing my qualitative analysis on this software. Intuitive and get the job done! Cons Nothing comes to mind right now. Thanks! Review Source VR Verified Reviewer Project Manager Logistics and Supply Chain Used the software for: I used a free trial ### "DELVE is a tool I would highly recommend for qualitative analysis " November 25, 2024 5.0 A very good experience, especially for someone on the go. The fact that it is web-based makes it easier to use and does not lock you out whether using PC or MAC. The tutorials on youtube are also helpful in navigating through the application. Pros It is easy to use and simplifies the analysis process. Cons Nothing it was the right application. Everything about delve was good Review Source DP Danielle P. Student Education Management Used the software for: 6-12 months ### "Delve Review" December 1, 2024 5.0 Overall, it was a great experience using delve. Pros Very easy to use. Great features for what I needed. Cons The customer service was great. All questions were answered quickly. Review Source NM Nathaniel M. Managing Director Management Consulting Used the software for: Less than 6 months ### "If you're doing Qualitative Analysis, use Delve." March 18, 2022 5.0 I couldn't have been happier with Delve; the tool, the support, the teaching, my experience from start to finish was fantastic. Pros Delve not only taught me how to conduct Qualitative Analysis (I was a complete newbie to the concept) but made it incredibly easy to do. The software is intuitive, but there's detailed guidance available on how to get the most out of it, and if I ever had any specific questions, I was able to get near-immediate and detailed support on exactly how to do what I wanted to. Cons The ability to group codes beyond 3 tiers may have been useful in some respects, but in others, it forced me to be strict with my coding which lead to a better outcome. Review Source AD Anday D. Procurement Intern Oil & Energy Used the software for: I used a free trial ### "Complete End-to-End Experience Designed by Experts in the Field " October 16, 2023 5.0 I used the free trial for about 10 days to complete my small project. During this time, I learned how to conduct qualitative analysis as a research method and applied what I learned from their comprehensive free resources (the course, YouTube videos as well as their blog entry) on the software to finish my project. In that sense it was an end-to-end experience for me in all respects. Pros I've been fortunate to find an excellent tool, DelveTool, designed by experts in the field. This service stands out in the market because it's user-friendly, quick, all-encompassing (understanding qualitative analysis methods + how to conduct coding + starting to code + finishing up the analysis) ; hence suitable for both beginners and experts. It offers free courses on qualitative analysis with valuable resources at:- https://delvetool.com/course- https://delvetool.com/guideI personally used their YouTube videos and free course offered on their website to learn how to conduct qualitative research and appreciated their generosity in providing these resources. Their resources alleviated so much stress and helped me learn how to conduct my work.Once I learned the process, I found the software incredibly intuitive. You can simply select lines, write code, and everything is organized neatly. If I were to give an analogy, I'd say the entire tool (their free sources and the software) explains complex subjects as well as an expert explaining them to someone else in the simplest terms. I find their place in the market to be completely inclusive of what one may need in the process of conducting qualitative research. Cons This tool is incredible. There is no cons to it on my side. Review Source CD Corina D. Student Higher Education Used the software for: I used a free trial ### "An ideal tool for qualitative research" June 19, 2023 5.0 I have used Delve to work with my empirical material for a master thesis. So, I used for just a short time but if was a very efficient tool and helped a lot with this stage of the process. My material was interview transcripts, and it was a very good tool to keep the material in the same place as the navigation between the transcripts was super easy even though there were a few hundred pages. Pros The product is very easy to use, it has very good tutorials that explain in detail how to use the product. Also, the tutorials are short so you don't have to spend lots of time to understand how the tool works. This aspect was very important for me, as I didn't had lots of time to work with the data. I also liked how easy it was to code the material and then export in doc. and the fact that the doc. maintains the headings for the categories and codes. It made it easier to work with the material. Cons The way the transcripts were separated by the tool made it a bit hard to work with some paragraphs at points, but it wasn't a major inconvenience. Review Source