# The Survey System Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about The Survey System Software - reviews, pricing plans, popular comparisons to other Survey products and more. Source: https://www.capterra.com/p/19643/The-Survey-System --- # The Survey System Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) The Survey System ## What is The Survey System? Modular software for working with telephone, online, in-person and printed questionnaires as well as panel management. The Survey System is the most complete software available for all types of survey research. Includes advanced logic and comprehensive reporting and analysis. The Survey System has been refined and expanded in response to client comments and requests since 1983. ## What is The Survey System used for? [Survey](https://www.capterra.com/survey-software/)[Customer Satisfaction](https://www.capterra.com/customer-satisfaction-software/)[Market Research](https://www.capterra.com/market-research-software/) Top alternative Featured Overall rating Based on 18 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $49 Flat Rate, One Time Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for The Survey System?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.surveysystem.com&name=The Survey System) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### The Survey System 4.6 (18) VS. [4.7 (2,876)](https://www.capterra.com/p/158456/JotForm-4-0/reviews/) Starting Price $49 Flat Rate, One Time Starting Price $39 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.4 (18) Ease Of Use 4.7 (1,621) Value For Money 4.2 (10) Value For Money 4.5 (1,276) Customer Service 4.8 (17) Customer Service 4.5 (1,207) ## The Survey System alternatives [4.7 (954)](https://www.capterra.com/p/137289/Typeform/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.6 (964)](https://www.capterra.com/p/156752/SurveyLegend/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.6 (450)](https://www.capterra.com/p/131426/Zoho-Survey/reviews/) Starting price $35.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.6 (99)](https://www.capterra.com/p/132914/Survicate/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/19643/The-Survey-System/alternatives/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Customizable Templates 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Pre-designed layouts that can be customized to match preferences and requirements Data Analysis Tools 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Analyze survey results via statistical testing or crosstabs directly within the software Feedback Management 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service Offline Response Collection 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Practice of collecting data and responses for market research/surveys without an internet connection Question Branching 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Survey design technique that directs respondents to different questions based on their previous answers URL Customization 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Modifying a website's URL to enhance readability, branding, or campaign alignment The Survey System 20 features Obtain, monitor, and review customer feedback/complaints relating to products and services to improve customer satisfaction Pre-designed layouts that can be customized to match preferences and requirements Analyze survey results via statistical testing or crosstabs directly within the software Create and send email blasts/campaigns Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service Present live poll results to audience Distribute a survey via mobile devices Practice of collecting data and responses for market research/surveys without an internet connection Survey or poll in which participants communicate responses via the internet, typically by completing a questionnaire on a web page Conduct and manage panel discussions for the purpose of market research Survey design technique that directs respondents to different questions based on their previous answers Pre-written repository of questions that can be reused within a course or for assessment or interviews View and track pertinent metrics to find patterns and gain insights from data Survey popup over a webpage to specific users based on their behavior Skip over or route respondents to different questions based on their previous answers Allow media to be embedded in the question or answer options Create and manage surveys Manage sample of audience for conducting market research surveys Create and administer polls and surveys Modifying a website's URL to enhance readability, branding, or campaign alignment Get Advice We can help you find the software with the features you need. Features 4.3 (10) 4.3 Based on 10 reviews ## Pricing Value for money 4.2 (10) Basic $49.00 Flat Rate,One Time Value for money 4.2 (10) 4.2 Based on 10 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.8 (17) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.8 (17) 4.8 Based on 17 reviews ## User reviews Overall rating 4.6 Based on 18 reviews Filter by rating 5(12) 4(5) 3(0) 2(1) 1(0) Mentioned topic Sorted by most recent AP Adam P. Manager Real Estate ### "Surveys made easy " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 October 14, 2024 Happy with what the software provides us so far Pros We have just started trialing this software to get customer feedback Cons Only Just started the trial so cannot provide a genuine con right now Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AU Anonymous User CEO Market Research ### "A Look at The Survey System" 2.0 Overall Rating 2.0 2.0 Ease of Use 3.0 3.0 Features 2.0 2.0 Customer Service 4.0 4.0 Likelihood to Recommend 3/10 June 11, 2020 I tried to carry out an online survey however when exporting the data I had a number of issues. Pros They provide survey systems for traditional means. Which helps gather data from a unique set of individuals. Cons I had compatibility issues when trying to install the software and certain integrations that I needed for exporting the data were not available Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor June 12, 2020 Thank you. We appreciate all feedback. Since you chose to remain anonymous, it is hard to address your specific issues. We know of no compatibility problems installing our software on Windows PCs, laptops or servers. As for data export, our software can export to Excel, SPSS, CSV and other formats. We offer more extensive and customizable reporting than most other survey software, making data export unnecessary for the majority of our users. We also offer extensive, responsive tech support, including GoToMeeting sessions, to help our clients with software installation and any other issues that come up. If you choose to contact us, we would be happy to work with you. Additionally,We are available to customize our software to meet specific needs. We also offer extensive, responsive tech support, including GoToMeeting sessions, to help our clients with software installation and any other issues that come up. If you choose to contact us, we would be happy to work with you. Les W. Director Research ### "Fabulous old-school, no-nonsense research data analysis tool" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 25, 2019 We undertake a wide range of surveys and other research, from a few hundred short sharp online questionnaires to tens of thousands of lengthy face to face questionnaires with very complex cross-tabs, and it handles them all in its stride. Pros I have used The Survey System since it was written in the 1980s. It was written by researchers (not computer programmers) for researchers so it is user-friendly and intuitive. While it will still allow you to import from and export to 80-column punch cards (for old IBM 370s still in use in many universities for example), it has also been regularly updated to include most of the advanced features you would expect in an internet-driven world. Unlike many other data analysis programs which tend to be black box (secretive processes), its processes are relatively transparent so you can easily trace what is happening to your data every step of the way. Cons I love it, I have not a single complaint. Of all the computer programs I use, it is by far the most intuitive, easy to use and reliable . Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AU Anonymous User Owner Market Research ### "Love it...Super High Value " 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 3, 2018 We would highly recommend as a super value that integrates for multiple methodologies. Pros The system is very robust and full of features to aid in analysis. Further the ability to handle online, phone and field interviews in one system is exceptional. The customer support is unbelievably helpful, responsive, friendly. Cons It is not super easy to learn the programming (not like an off the shelf/out of the box). Also, woudl love to see them add conjoint. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AD Abril D. Project Manager Market Research ### "User-friendly Software" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 October 18, 2018 It's very useful with our CATI projects since scripting is easy to understand. Pros Easy to use even for non-programmers, user-friendly Cons Some of the logic functions doesn't work in online survey Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JP James P M. Owner Market Research ### "The Survey System Review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 18, 2018 You feel appreciated. Support is always available. Any problem can be solved. Pros Completely logical. Lets you do virtually anything. Makes you a full-service resource for your own projects. Saves funds and time previously used for tabulation services. Builds your confidence in what you can do for yourself and clients. Valued remote friendships with the owner and tech support staff. Cons Nothing, really. I will admit there is a gentle learning curve but I have found it gratifying. By the time you have established basic competence, you will understand the mechanics of survey construction and tabulation at the most fundamental level. You own it. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. EM Elizabeth M. Lead Statistician & Data Systems Manager Market Research ### "Gets the Job Done!" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 October 18, 2018 We are using Survey System v12.0 for online surveys and Creative Research System hosts them. It is easy to manipulate and send/retrieve data in a spreadsheet format. We use SS v10.5 and v12.0 for data entry and cross tabulation purposes. The BEST thing: Our rep at Customer Support! The entire Creative Research System team is INCREDIBLY responsive and easy to understand. He explains things very well, and will fix any small issues I might find VERY quickly with the excellent developers. This is customer support that is very hard to find these days - direct email and direct line and response within an hour. Pros Easy to produce cross tabs with banners, VERY fast with large data sets. Also, easy and fast to export/import to/from .xls (.csv, .txt, etc.). Data entry is easy and fast. Cons We do not use for regression, cluster, etc. - it is limited on higher level analyses. However, due to its speed, it is very easy to export the dataset into SPSS (STATA, R, etc.) and do the analyses then load back into Survey System to produce cross tabs from the additional variables created. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AU Anonymous User Development Officer Market Research ### "Pretty Good" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 0.0 0.0 Likelihood to Recommend 8/10 September 17, 2018 Pros The Software has been around for a long time,I've actually used it to help me with sample size estimation. But other than that, it has all the standard features required for a good survey tool. Cons The cons would have to be the outdated or traditional looking graphs exported by their software. I have a survey tool that gives me really well designed outputs. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AU Anonymous User Trauma and Extremities Associate Sales Representative ### "Great adapting survey platform" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 0/10 May 26, 2018 Pros The Survey system is awesome for market research. They have been around a while and have truly adapted to the market needs - more people should really know about this product. Cons It is not the most intuitive platform I have ever used, so may not be the best for everyone out there. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. CK Craig K. MD Research ### "Ideal for professional market researchers" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 6, 2017 1\. Survey package for professional marketing researchers. Goes well beyond mass-market packages like SurveyMonkey. 2. Can use for online as well as telephonic / face to face. 2. Well thought out. Subtle details others miss. 3. Value-for-money. 4. Stable, they don't make unnecessary changes on a whim leaving you in trouble in the middle of a research project. 5. Can make changes on the desktop instead of the cloud making it faster. Pros I've used 'The Survey System' for 7 years, and have found it one of the best value for money options for professional marketing researchers. While mass-market packages like SurveyMonkey claim to have 'professional' or 'academic' options, they are far from it. Advantages include: 1. Well thought out; subtle details other newer companies seem to miss. 2. You setup questionnaires & analyse offline, unlike cloud-based competitors. Cloud-based apps are slower to work with, and many of your assets (e.g. web templates, grid files, response options) sit on their server. 3. They actually know what 'respondent weighting' is. It still amazes me that many software providers (SurveyMonkey amongst them) don't know what you are talking about when you ask if they have 'respondent weighting'; or worse they confuse it with value weights. 4. Perpetual licensing makes it very economical. The only ongoing cost is paying for a server from a hosting company. 5. Banner tables. 6. Advanced question types. 7. You can see 'under the hood'. Data files, question files, grid files, images, web pages etc. are all stored in your project folder and can be renamed and uploaded as needed. This offers advantages such as being able to keep a survey version, and a reporting version of a questionnaire. Cons 1\. Graphs are a bit limited compared to Excel. 2. All the modules together are quite pricey, especially given the dollar exchange rate. 3. They prefer you purchase via intermediaries in countries outside of the US. 4. If you buy late in the life-cycle of a version, support will be terminated early, and you will either need to upgrade or pay for support. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/19643/The-Survey-System/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)