# Froged Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Froged Software - reviews, pricing plans, popular comparisons to other Live Chat products and more. Source: https://www.capterra.com/p/196490/Froged --- # Froged Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 26, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. 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[Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Froged ## What is Froged? Put your team in the drivers seat with personalized proactive customer support based on user behavior. \*Robust Knowledge Base \*In-App Widget \*Dynamic Chat \*Save Conversations & History \*Calls from within the App \*Assign the right agent for specific customer needs \*Product launch onboarding Try our FREE trial today! ## What is Froged used for? [Live Chat](https://www.capterra.com/live-chat-software/)[Customer Service](https://www.capterra.com/customer-service-software/)[Customer Support](https://www.capterra.com/customer-support-software/) Top alternative Featured Overall rating Based on 56 user reviews Reviews sentiment Positive 89% Neutral 9% Negative 2% Starting price $39 Flat Rate, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Froged?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://froged.com&name=Froged) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Froged 4.5 (56) VS. [4.7 (1,755)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting Price $39 Flat Rate, Per Month Starting Price $15 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.5 (56) Ease Of Use 4.6 (1,735) Value For Money 4.6 (51) Value For Money 4.6 (1,488) Customer Service 4.7 (47) Customer Service 4.7 (1,507) ## Froged alternatives [4.5 (1,132)](https://www.capterra.com/p/134347/Intercom/reviews/) Starting price $39.00 Per User, Per Month [4.4 (4,076)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting price $39.00 Per User, Per Month [4.5 (2,212)](https://www.capterra.com/p/169505/Zoho-Desk/reviews/) Starting price $20.00 Per User, Per Month [4.5 (3,410)](https://www.capterra.com/p/124981/Freshdesk/reviews/) Starting price $19.00 Per User, Per Month ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Mobile Access 2.7 (7) 0.00% of 7 reviewers that rated this feature as important or highly important Access software remotely via mobile devices Real-time Consumer-facing Chat 4.0 (7) 28.57% of 7 reviewers that rated this feature as important or highly important Engage in direct, instant messaging with consumers Reporting/Analytics 3.8 (6) 0.00% of 6 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data Transcripts/Chat History 3.8 (6) 16.67% of 6 reviewers that rated this feature as important or highly important View messages sent by both parties during the chat conversation Customer Database 4.2 (5) 0.00% of 5 reviewers that rated this feature as important or highly important A collection of customer information such as contact details, demographics, previous interactions, etc. File Sharing 3.8 (4) 0.00% of 4 reviewers that rated this feature as important or highly important Public or private sharing of digital files such as documents, audio/video, images, and more Froged 93 features Test multiple versions of emails, forms, content, or other campaign elements to gauge effectiveness Define levels of authorization for access to specific files or systems Dashboard to view the status of ongoing processes, identify current incidents and track past activities Track and document all activities across devices, networks, and other systems System alerts about the need to escalate an issue or request Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases Tickets are automatically assigned to specific agents based on predefined rules Create and automatically send premade copy in response to customer messages Create a collection of marketing actions to complete specific goals and plan and analyze campaign results Shortcuts for inputting frequently used messages Communicate using direct chat or messages within the system Identify customers at risk of migration and activate strategies to retain them Private online space that lets businesses securely share documents and provide information access to clients Provides a channel for team members to share media files, communicate, and work together Leave comments and notes on documents for others to view Manage and track all internal and external communication conducted via calls, email, text, or chat Obtain, monitor, and review customer feedback/complaints relating to products and services to improve customer satisfaction Configure existing workflows to meet your organization's needs Manage, organize, and store contact information The ability to create unique content Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Ability to communicate to customers through at least one channel such as email, live chat, phone, or social media. A collection of customer information such as contact details, demographics, previous interactions, etc. Initiate interactions with customers by proactively starting conversations or providing informational content Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. Access previous interactions or concerns to maintain customer relationships Store and organize information about customers and previous interactions Process of dividing customers into groups based on common characteristics Provide online support for your customers through live chat or help desk functionality Add customized logos and colors to align with company branding Customize data fields to support various needs and use cases Customize contracts and forms to collect specific information Alter the layout and content of reports Pre-designed layouts that can be customized to match preferences and requirements Assembly of graphs and charts for visualizing and tracking statistics/metrics Import and export data to and from software applications Store and organize documents in a centralized system Assemble applications and processes by dragging over and arranging pre-built components Manage, store and organize emails within the system or via third-party apps Tracks metrics that provide insight into how a user interacts with any interface or product Predefined actions automatically performed on the occurance of specific events Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service Public or private sharing of digital files such as documents, audio/video, images, and more Geographic location of visitors determines behavior of the software Track interaction history by documenting conversations for contacts Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support Gather, organize, share, and analyze knowledge in terms of resources, documents, and people skills Ability to chat online in real time Templated responses for responding quickly to recurring support requests Access software remotely via mobile devices Observe and track the demand, usage, progress or quality of a system, product, or user Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Collect information from multiple sources Coordinate marketing efforts across channels (email, landing pages, social media, etc.) Manage and support multiple languages Identify, track, and respond to negative feedback Calculate NPS of customers Measuring and analyzing Net Promoter Scores to evaluate customer loyalty and satisfaction levels Form to collect visitor contact information when live chat isn't available Process of familiarizing new clients, stakeholders or employees with the company, a new location, or a service A set of indicators that tracks the performance of networks, applications, systems, teams, etc. Predict future data based on historical data sets Copy on the page or chat window encouraging the user to engage with the chat option Streamlining repetitive tasks and activities through automated and predefined workflows Monitor wait time and abandonment for incoming requests that have not been routed Analyze and gain insights into data in real-time Engage in direct, instant messaging with customers, users, etc. Engage in direct, instant messaging with consumers Receive data and information in real time Active monitoring of systems, applications, or networks Notifications that are delivered to users as soon as an event occurs Active reporting of data and metrics Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Digitally share screen view with others Search and filter data across systems to locate required information by entering keywords or certain criteria Online portal through which end users can access the system, manage tasks, or obtain information Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. Allow customers/users to submit support queries and service requests Create and administer polls and surveys Gauge satisfaction and receive information for improvement and success Attach digital tags to documents and assets for identification, search, or monitoring purposes Create, save, and re-purpose templates for emails, forms, etc. Set up connections to third-party platforms to improve business processes Track, manage, or resolve user requests and IT incidents/issues View messages sent by both parties during the chat conversation Transfer queries and organize messages between agents Track and interpret metrics on the usage of company resources Connect with meeting participants remotely over video An extended application or connector that enables users to perform additional services with their current set of tools Create, design and manage workflows for repetitive tasks Get Advice We can help you find the software with the features you need. Features 4.5 (56) 4.5 Based on 56 reviews ## Pricing Value for money 4.6 (51) Free Trial [View pricing plan details](https://www.capterra.com/p/196490/Froged/pricing/) Basic $39.00 Flat Rate,Per Month It includes: - 1 seat - Collaborative inbox - All channels - Knowledge Base - Preconfigured metrics Starter $106.00 Flat Rate,Per Month It includes: - 2 more seats (3 total) - Real time collaboration - Team performance analytics - Customer Satisfaction Survey - Knowledge Base PRO Professional $422.00 Flat Rate,Per Month It includes: - 4 more seats (7 total) - Groups and conversation historic - Conversation Routing - Multiple business hours - Inbox groups Value for money 4.6 (51) 4.6 Based on 51 reviews ## Integrations [ Slack](https://www.capterra.com/p/135003/Slack/)[ WhatsApp](https://www.capterra.com/p/180345/WhatsApp/)[ Google Meet](https://www.capterra.com/p/176572/Google-Hangouts/)[ Zapier](https://www.capterra.com/p/130182/Zapier/)[ Google Chrome](https://www.capterra.com/p/228985/Chrome/)[ Twilio](https://www.capterra.com/p/180158/Twilio-Communications-Platform/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.7 (47) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.7 (47) 4.7 Based on 47 reviews ## User reviews Overall rating 4.5 Based on 56 reviews Filter by rating 5(38) 4(12) 3(5) 2(0) 1(1) Mentioned topic Sorted by most recent Timothy M. FOunder Telecommunications ### "Cons at best. " 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 June 15, 2023 horrible, overall. Pros I used to like froged a LOT before they pulled their most recent con move i have ever seen a company do, so now, It is my job to shed light on this company and their con practices. Cons I was a lifetime deal member. you pay 1 price for lifetime access through Appsumo. I wanted NPS surveys, and felt that this should be included with the LTD license. They disagreed, so they had me sign a contract for a year commitment for the NPS Surveys.Nowhere in the agreement did it say that if I miss a payment, or stop paying for the NPS surveys, they would nuke my LTD account, which was a seperate thing. If anything, they should have removed the NPS feature that the contract was for. Instead, they are holding my whole account hostage (an account that I paid for, with a lifetime deal). When I approached them, they claim that because the NPS survey contract was breached, they blocked my whole account until I pay the full amount of the annual agreement (the amount missed). This is insanely unethical to nuke an account that is already paid for, for a single feature that was never included in the LTD deal. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AU Anonymous User Business Development Representative Information Technology and Services ### "Very great product and a great platform" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 8/10 April 19, 2023 Pros It's a great product that works properly. The user interface is very easy to understand and I love the feature that you can see the live users also and you can communicate with them too. Their team is very responsive when you need help from them. Cons It takes some time to setup that platform and that's it. Not too much negative about Froged, for now. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. UP Utsav P. Product Manager Computer Software ### "Decent software but can improve" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 February 25, 2023 Overall, it was a decent experience with Frogged. If they could work on the product depth, it would make Frogged an outstanding product. Pros It was easy-to-setup. It offered all the features that we needed at very affordable pricing. Cons Lack of some basic functionalities like export and search. It was quite sluggish at times. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. IA Ignacio A. Product Designer Internet ### "Excellent Customer Service to cover a not so mature product" 3.0 Overall Rating 3.0 3.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 4/10 February 20, 2023 I think it's a tool that can work perfectly for products with not very complicated needs in terms of knowledge base, customer support, basic onboarding flows...But, if you're looking for complex product flows I think there are other tools that can serve you better. Because we have Hubspot covering some of the features that Froged covers (Live chat, customer support, knowledge base...), we decided to shift to a User Onboarding tool. Pros The customer service was amazing, trying to implement a strategy together on how to use the tool. Customer Support chat, NPS and Knowledge Base was good too! Cons The product flows functionality. It was pretty new by the time I used it so probably now it's much better. But this was a crucial feature for us and it didn't meet the quality standards at all.Also, the fact that it wasn't integrated wit our CRM (Hubspot), made sometimes difficult to create in-app announcements targeting the adequate users. Alternatives considered [UserGuiding](https://www.capterra.com/p/177546/UserGuiding/) [Stonly](https://www.capterra.com/p/202805/Stonly/) Reasons for choosing Froged It was in the same incubator as my company at the time Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor February 22, 2023 Thank you so much for your review. We're glad you enjoyed our Customer Service and CSM tools! We are constantly improving and updating our product, and we thank you for your feedback on our Product Flows and available integrations! We will keep you up to date regarding these features :) AS Adolfo S. Customer Service E-Learning ### "Muy buen producto con gran potencial" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 February 9, 2023 Buena Pros El potencial y la flexibilidad que tiene Cons A veces complica pasos, pero nada grave. Switched from [Jira](https://www.capterra.com/p/19319/JIRA/) Centralizar la atención en nuestro area de cliente de forma mas eficiente. Reasons for choosing Froged Por el potencial, por ser una empresa española y por que era facil de integrar Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. IZ Isaac Z. Co-Founder Sporting Goods ### "Gets the job done" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 8/10 February 6, 2023 Gets the job done, happy with the app Pros The application does what it needs to be. Cons If I had to pick something I didn't love its the interface. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. CN Chris N. Product Owner E-Learning ### "A great new comer in the Customer Education and KB game!" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 31, 2023 Driving customer education in our apps for several SaaS products, Froged has helped us establish better CSM practices and improved our standing with customers.The team in Spain is fantastic and always a delight to interact with. Pros The most features for its entry price point. The SDK allows a lot of customisation and fits our model perfectly.An amazing team of lively individuals looking after the customers and assisting every step of the way.A great \[sensitive content hidden\] who is open to challenges.Very cute product and easy to implement & use. Cons Can be slow for us in Australia, in particular the Chat. Thought Froged has been regularly working on upgrades and improvements to the speed.The KB editing can be arduous at times and could benefit from more flexible styling options. Alternatives considered [elevio](https://www.capterra.com/p/166667/elevio/) Reasons for choosing Froged Price point and the cute frog. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. HN Henry N. CTO Information Technology and Services ### "Excelente producto" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 30, 2023 Pros Impacto inmediato y excelente soporte, muy recomendado. Cons La funcionalidad de knowledgebase podría ser mas versatil a nivel de look & feel. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JP Juan Pablo G. Control Desk Executive Accounting ### "Opinión Froged" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 30, 2023 Pros De muy facíl uso, muy amigable y sobre todo con las herramientas necesarias para realizar el trabajo dia a día. Cons Me gustaria ver cuando un cliente te responde sobre un mismo mensaje en las conversaciones. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. DG Duvan G. Product Manager Computer Software ### "Fundamental para un software SaaS" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 January 26, 2023 Pros La facilidad de uso y la facilidad de implementación, nos ayuda a poder gestionar las peticiones de los clientes para poder gestionarlas desde soporte. Cons Quizas los flows son algo dificiles de crear a la hora de realizar test en la aplicación. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/196490/Froged/reviews/) Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)