# Froged Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Froged the right Live Chat solution for you? Explore 56 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/196490/Froged/reviews --- Froged 4.5 (56) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 26th, 2026 # Reviews of Froged Ease of use 4.5 Customer Service 4.7 ## Pros and Cons in Reviews Michele Z CEOTransportation/Trucking/Railroad, 11 - 50 employeesUsed the software for: More than 2 years. “It gets to the point and represents a tool that makes the difference in building a high quality and above all reliable customer service.“ July 8, 2022 Timothy M FOunder Telecommunications, 2 - 10 employeesUsed the software for: 1-2 years. “This is insanely unethical to nuke an account that is already paid for, for a single feature that was never included in the LTD deal.“ June 15, 2023 CN Chris N Product OwnerE-Learning, 51 - 200 employeesUsed the software for: 1-2 years. “An amazing team of lively individuals looking after the customers and assisting every step of the way.“ January 31, 2023 SM Santino M StudentEducation Management, 1,001 - 5,000 employeesUsed the software for: 6-12 months. “The mobile app is buggy, apart from this I expect the platform to grow in the coming years.“ May 21, 2022 Martin W FounderComputer Software, 2 - 10 employeesUsed the software for: Less than 6 months. “It allows for a lot of behavioural triggering and the in-app widget is very handy to use, especially for customers of your product who may require additional assistance.“ May 9, 2020 Kemal Emir Ü Product ManagerComputer Software, 2 - 10 employeesUsed the software for: Less than 6 months. “Sometimes you may need to refresh the page because the browser can't properly load everything on the dashboard.“ March 16, 2021 SM Santino M StudentEducation Management, 1,001 - 5,000 employeesUsed the software for: 6-12 months. “Froged is very easy to set up and navigate.“ May 21, 2022 JD Josías D CEOInternet, Self-employedUsed the software for: Less than 6 months. “My app is not an app with thousands of users.“ March 15, 2021 ## Showing most helpful reviews Showing 1-25 of 56 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Roberto R. CEO Hospital & Health Care Used the software for: Less than 6 months ### "Great for tracking and understanding users, leads and website visitors" March 15, 2020 5.0 I have a SaaS and I'm always looking for tools to help me manage and understand my users, so this is a perfect tool for me. I'm extremely happy with the support team. They always respond quickly and are very helpful. Pros First of all, the UI is super clean, intuitive and simple to navigate. With the Javascript SDK you can basically feed any type of data from your app, do dynamic tagging, add custom attributes, setup event tracking, and then with the Dynamic and Manual Segmentation you can do pretty much anything you want. Cons Native mobile app is not yet where it needs to be, but they are working on a new version. Switched from [Hey Oliver](https://www.capterra.com/p/167607/Hey-Oliver/) Froged has a wider set of options for setting up custom attributes and event tracking. Also, the UI is much more appealing. Review Source IL Ismael L. CMO & CPO Sporting Goods Used the software for: 1-2 years ### "Like Intercom, but better" March 15, 2021 5.0 Pros Froged combines all the good things of Intercom but without all those strange inconvenients of Intercom. Actually we moved from Intercom to Froged and we really notice the change for the better. It is a great powerfull tool to improve the marketing automation and the relations with customers. Cons It is not a real con, but in our case we are a B2C company and this tool is clearly focused on B2B companies, nor ecommerces. Alternatives considered [Drift](https://www.capterra.com/p/227417/Drift/) Reason for choosing Froged We chose Froged over other alternatives because to customer service. We scheduled a demo with each one of those tools and we really appreciated the customer support Froged gave us. Switched from [Intercom](https://www.capterra.com/p/134347/Intercom/) We decided to switch off Intercom and move to Froged because we found some limitations to improve email automation scenarios and it was complicate to predict the amount of the next bill. Review Source IA Ignacio A. Product Designer Internet Used the software for: 6-12 months ### "Excellent Customer Service to cover a not so mature product" February 20, 2023 3.0 I think it's a tool that can work perfectly for products with not very complicated needs in terms of knowledge base, customer support, basic onboarding flows...But, if you're looking for complex product flows I think there are other tools that can serve you better. Because we have Hubspot covering some of the features that Froged covers (Live chat, customer support, knowledge base...), we decided to shift to a User Onboarding tool. Pros The customer service was amazing, trying to implement a strategy together on how to use the tool. Customer Support chat, NPS and Knowledge Base was good too! Cons The product flows functionality. It was pretty new by the time I used it so probably now it's much better. But this was a crucial feature for us and it didn't meet the quality standards at all.Also, the fact that it wasn't integrated wit our CRM (Hubspot), made sometimes difficult to create in-app announcements targeting the adequate users. Alternatives considered [UserGuiding](https://www.capterra.com/p/177546/UserGuiding/)[Stonly](https://www.capterra.com/p/202805/Stonly/) Reason for choosing Froged It was in the same incubator as my company at the time Review Source Response from Froged Technologies February 22, 2023 Thank you so much for your review. We're glad you enjoyed our Customer Service and CSM tools! We are constantly improving and updating our product, and we thank you for your feedback on our Product Flows and available integrations! We will keep you up to date regarding these features :) RD Roger D. Owner Marketing and Advertising Used the software for: 1-2 years ### "Software to support my clients thats I can’t do without " March 9, 2021 5.0 Love this software. I’ve tried other solutions but nothing as slick and multi-functional as this. Pros Ease of deployment is so simple I can set up another location and get it up and running with a few tweaks and the provided code copied and pasted. The ease of use where it comes to using Froged to support my clients is fantastic. If I’m not at the computer I’ve got everything pushed through the mobile App so don’t miss an instance. Knowledge base has got to be my favourite function though. So slick and easy to set up. Cons I’d appreciate support of other video channels in the future fir the knowledge base. I want to host my own so my clients are looking at YouTube recommendations at the end of my help videos. This would also provide me with the ability to swap a video out without changing the URL in the knowledge base if I needed to. Alternatives considered [Freshdesk](https://www.capterra.com/p/124981/Freshdesk/) Reason for choosing Froged The modern fresh clean design and multi-function capabilities of it. Review Source MZ Max Z. Founder Design Used the software for: Less than 6 months ### "Froged is a great tool for user conversion and upsells" May 15, 2020 4.0 Great support. Company in Europe! Dedicated team and most important AWESOME and easy-to-use product. Pros The easy way Froged allows creating custom event and tags that get attached to visitor. It's also effortless to communicate with live visitors or segment existing users. Froged has built-in Knowledge base and Updates panel. The information can be sent to visitors inside the chat panel and expanded into a popup. They are currently working on a dedicated full page knowledge base including an updates' timeline. The plugin in can send user automatic message in the chat bubble or via email when certain event/tags are applied to a user. Cons There isn't much to dislike apart from some minor annoyances but that is a matter of taste. In my case I'd like to have more customizing options of the chat panel layout and an overall reduction of necessary clicks to accomplish tasks. Furthermore, the Froged brand is very playful and I'd like it to be toned down (less Jack-In-The-Box animations etc.) but they are working on these features so this is only a minor note at this point. Alternatives considered [HelpDesk](https://www.capterra.com/p/185973/HelpDesk/)[Intercom](https://www.capterra.com/p/134347/Intercom/)[Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Reason for choosing Froged Feature for the price! This product is so great at this price point and offers higher value for my goals. Switched from [Continually](https://www.capterra.com/p/186867/Chatbot-Builder-by-Continually/) The livechat! Then the easy segmentation and continues profile building. A simple bot like the one from Continually wasn't converting and people felt that automation was at work. Review Source JD Josías D. CEO Internet Used the software for: Less than 6 months ### "Great Functionalities Better For Deep Integrations" March 15, 2021 3.0 The experience so far is great. They are constantly improving the tools and have great support. Pros I love personalized marketing. Froged allows you to create customer support, customer experience, and marketing automation workflows with personalization in mind. The team behind is working hard. They often release updates and are open to getting feedback. That's how you built a winner. Cons In order to get the most out of the tool, you need a developer to integrate it with your own saas platform. There is nothing wrong with this but would prefer an easier way. My app is not an app with thousands of users. I would like to easily see what each one of the active users is doing. This is possible with Froged, but it's hard to understand the data from a sales and marketing perspective at a glance. There is nothing wrong with the view Froged offers, so please note that my use case it's probably different from what their average users need. Alternatives considered [tawk.to](https://www.capterra.com/p/167792/tawk-to/)[Intercom](https://www.capterra.com/p/134347/Intercom/) Reason for choosing Froged The team is accessible. You can tell they are improving the tool. I have the option to create auto-messages based on user behavior and triggers. Switched from [tawk.to](https://www.capterra.com/p/167792/tawk-to/) We still use tawk.to for our public-facing website because it is easier to understand what's going on in real-time in order to see what people are reading about and then interact with them proactively. But use Froged for the user-facing pages because it is better for support and user engagement. Review Source VR Verified Reviewer Founder Marketing and Advertising Used the software for: Less than 6 months ### "Very Effective Tool to Understand Your Traffic & Leads" March 19, 2020 4.0 So far I loved the great customer support. The tool is very well-build, seems very complete and the developers listen to all the feedback and feature requests. Pros I like how this tool easily integrates with my wordpress site's data. I can easily pass data from other tool and thus track a user coming from other channels. Cons They don't allow removing their branding from the live chat and emails. Alternatives considered [Hey Oliver](https://www.capterra.com/p/167607/Hey-Oliver/)[Intercom](https://www.capterra.com/p/134347/Intercom/) Reason for choosing Froged First of all, I got a great lifetime deal for this tool and then I tested it for couple of days on my site and found it very easy and effective for my marketing campaigns. Review Source Richard J. IT Director Internet Used the software for: Less than 6 months ### "Froged is an impressive Behavioral Messaging Platform like Intercom" May 13, 2020 5.0 Impressed! Excellent software and easy to use. Pros Incredibly easy to use and implement. Zero training to onboard the team. Clean interface that is robust and some great features. We use it mainly for website chat and the auto-messages. We will start using the behavioural emails and knowledge base in the future. Support has been fast and helpful. Cons I would like to see an android and iPhone app, this is on the roadmap. Alternatives considered [Intercom](https://www.capterra.com/p/134347/Intercom/) Reason for choosing Froged We chose Froged over the competitors for price and ease of use. Review Source Evgeny Kasperovich C. Owner Marketing and Advertising Used the software for: Less than 6 months ### "Great addition to our tools arsenal for tracking and engaging users" May 14, 2020 5.0 Pros The ability to track logged-in users, assigning own events, triggering upsells. Support is good. Roadmap has necessary features for making this product even better. Cons UI doesn't look super modern (for me the most important that everything works, so this part doesn't bother me) Alternatives considered [Hey Oliver](https://www.capterra.com/p/167607/Hey-Oliver/) Reason for choosing Froged I bought both but I dove into Froged and so far it has the features I need. Review Source VR Verified Reviewer CEO Computer Software Used the software for: Less than 6 months ### "An all round solid product" April 24, 2020 3.0 Pros The product was easy to use and set up. It's very powerful. It has an auto-message feature, a knowledge base and most importantly triggers based on the client behaviour. The fee is also reasonable Cons The product isn't white label. Having "Powered by frogged" just isn't professional. Switched from [Hey Oliver](https://www.capterra.com/p/167607/Hey-Oliver/) Froged was just a superior product. Also far better customer service Review Source DG Duván G. Product Manager Computer Software Used the software for: 2+ years ### "Fundamental para un software SaaS" January 26, 2023 5.0 Pros La facilidad de uso y la facilidad de implementación, nos ayuda a poder gestionar las peticiones de los clientes para poder gestionarlas desde soporte. Cons Quizas los flows son algo dificiles de crear a la hora de realizar test en la aplicación. Review Source FP Fernando P. COO Computer Software Used the software for: 1-2 years ### "Es un buen producto" January 24, 2023 4.0 Es buena, como todo sistema hay cosas por mejorar. Pros El chat y las opciones para configurarlo Cons Hemos tenido inconvenientes con las asignaciones de chats basados en reglas. Alternatives considered [HubSpot Service Hub](https://www.capterra.com/p/182476/HubSpot-Service-Hub/) Reason for choosing Froged Por el enfoque solo a servicio al cliente Review Source Jorge V. COO Computer Software Used the software for: 6-12 months ### "Froged el arma de Customer Succes que toda empresa debería de tener" October 1, 2021 5.0 Pros Sus funcionalidades, la grandes posibilidades que nos ofrece, su sencillez y la gran implicación del equipo para mejorar cada día. Cons Creo que nada en especial, siempre se pueden pedir más cosas, pero las pedimos y nos escuchan, sabemos que poco a poco llegaran las nuevas features. Reason for choosing Froged Relación Calidad-Precio Review Source TC Tracy C. President Computer Software Used the software for: Less than 6 months ### "Seriously Powerful tool for Marketing and Customer Engagement" March 22, 2020 5.0 Overall, I'm very pleased. This tool does more than I originally expected. Pros The set up of basic functionality was surprisingly simple. I actually thought I must be missing something. I'm planning to spend more time working on the Automessages and Behavioral Emails. I've also had a chance to talk with their team and I'm VERY impressed with how open they are to feedback from customers. Cons Not much in the way of cons, but I would like to see more info about tracking. The system will already track visitors to your site so it can trigger info. I'd like to see some history type of logs in case you'd like to verify activity on a certain person like logging into a customer center to access a purchase. Reason for choosing Froged While reviewing the product prior to purchase I could tell their team was interested in gaining feedback on how to improve the tool in the future. This is a HUGE plus in my opinion. :) Review Source VR Verified Reviewer CPO Internet Used the software for: Less than 6 months ### "Good Productt and service" May 13, 2020 5.0 Pros 1\. Una manera muy sencilla de resolver tickets. 2. Su filosofía de trabajo. Resuelven cualquier duda al momento y están abiertos a dar y recibir feedback Cons Incluir las encuestas a usuarios en us producto puede ser un buen punto a tener en cuenta. Review Source YY Yainer Y. Manager Customer Success Computer Software Used the software for: 6-12 months ### "Sosafe " January 26, 2022 4.0 Pros I like the price compre to intercom for example Cons I dont like that you have to pay a price for each new feature, although you just want to try and test it Review Source TH Timothy H. Owner Computer Software Used the software for: I used a free trial ### "Powerful with a beautiful UI" April 22, 2020 5.0 This software is great for live chat and interaction with users. Pros This software makes communicating with our clients a breeze. I love the data on my clients is so easy to access and read while chatting with my clients. Cons The email features seem half baked and documentation is minimal. Alternatives considered [Hey Oliver](https://www.capterra.com/p/167607/Hey-Oliver/) Reason for choosing Froged The email features tipped the scale. Review Source MS Manuel S. CEO Legal Services Used the software for: Less than 6 months ### "Impressive customer success tool" April 1, 2020 5.0 Pros This is an impressive tool to communicate with current and prospective clients (through a beautiful chat widget) and to keep track of their behaviour within your website. Crucially, you can tag each visitor by keywords (you select your own), which takes customer segmentation to a whole new level. Leveraging on the (very specific) data collected from each visitor, Froged then allows you to send laser-focused email campaigns to them. Cons Froged needs to continue working on integrations, they need to make sure that Froged integrates with as many apps as possible. Currently, they have very few integrations, which is normal for a new startup. Review Source IZ Isaac Z. Co-Founder Sporting Goods Used the software for: 1-2 years ### "Gets the job done" February 6, 2023 4.0 Gets the job done, happy with the app Pros The application does what it needs to be. Cons If I had to pick something I didn't love its the interface. Review Source CN Chris N. Product Owner E-Learning Used the software for: 1-2 years ### "A great new comer in the Customer Education and KB game!" January 31, 2023 4.0 Driving customer education in our apps for several SaaS products, Froged has helped us establish better CSM practices and improved our standing with customers.The team in Spain is fantastic and always a delight to interact with. Pros The most features for its entry price point. The SDK allows a lot of customisation and fits our model perfectly.An amazing team of lively individuals looking after the customers and assisting every step of the way.A great \[sensitive content hidden\] who is open to challenges.Very cute product and easy to implement & use. Cons Can be slow for us in Australia, in particular the Chat. Thought Froged has been regularly working on upgrades and improvements to the speed.The KB editing can be arduous at times and could benefit from more flexible styling options. Alternatives considered [elevio](https://www.capterra.com/p/166667/elevio/) Reason for choosing Froged Price point and the cute frog. Review Source Timothy M. FOunder Telecommunications Used the software for: 1-2 years ### "Cons at best. " June 15, 2023 1.0 horrible, overall. Pros I used to like froged a LOT before they pulled their most recent con move i have ever seen a company do, so now, It is my job to shed light on this company and their con practices. Cons I was a lifetime deal member. you pay 1 price for lifetime access through Appsumo. I wanted NPS surveys, and felt that this should be included with the LTD license. They disagreed, so they had me sign a contract for a year commitment for the NPS Surveys.Nowhere in the agreement did it say that if I miss a payment, or stop paying for the NPS surveys, they would nuke my LTD account, which was a seperate thing. If anything, they should have removed the NPS feature that the contract was for. Instead, they are holding my whole account hostage (an account that I paid for, with a lifetime deal). When I approached them, they claim that because the NPS survey contract was breached, they blocked my whole account until I pay the full amount of the annual agreement (the amount missed). This is insanely unethical to nuke an account that is already paid for, for a single feature that was never included in the LTD deal. Review Source Raul G. Socio Director Program Development Used the software for: 6-12 months ### "Un cambio radical en la gestion" March 10, 2021 4.0 Un gran salta de calidad en la simplificacion de los procesos de atencion al cliente y comunicacion de las mejoras en nuestra plataforma. Pros Todo el acompañamiento por el equipo de CS. La simplicidad de las funcionalidades, está lo justo que se necesita para mejorar el procediemiento de asistencia y captacion de clientes. Cons Faltan cositas por pulir y me gustaría tener una gestión mas clara de los flujos de automensajes. Pero esto no es un incoveniente Alternatives considered [Intercom](https://www.capterra.com/p/134347/Intercom/)[Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Reason for choosing Froged Por su simplicidad y la atencion al cliente Switched from [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Por que zendesk se habia convertido en una herramienta intratable. Review Source Michele Z. CEO Transportation/Trucking/Railroad Used the software for: 2+ years ### "Essential tool for customer success and onboarding process" July 8, 2022 5.0 Pros The software is no frills! It gets to the point and represents a tool that makes the difference in building a high quality and above all reliable customer service. With custom events you can integrate your application as you never imagined. Cons At the moment I don't find any noteworthy negative aspects. Review Source EZ Edoardo Z. Business Developer Computer Software Used the software for: 1-2 years ### "Froged never stops surprising us!" July 8, 2022 4.0 We have started using event customization to record exceptions thrown by our software. In this way, when the customer contacts us via chat, contextually to the conversation we have the list of the last exceptions that happened. The customer is surprised :-)  Now we are starting to integrate the new Flow function that we want to make sure to turn into a concrete help for our user and not a proposal of the usual tour at the wrong time. Pros We have started using event customization to record exceptions thrown by our software. In this way, when the customer contacts us via chat, contextually to the conversation we have the list of the last exceptions that happened. Cons Sometimes in editing the knowledge base the site does not facilitate the edits, but with time it is improving a lot Review Source MIS Marta Isabel S. asistencia Wireless Used the software for: 2+ years ### "Experiencia a Usuarios" January 24, 2023 5.0 su funcionalidad en tiempo de respues es excelente Pros Es muy intuitivo y me permite obtener estadisticas Cons Es muy amigable , facil de interactuar con los usuarios Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.