# Page 2 | Froged Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 2 - Is Froged the right Live Chat solution for you? Explore 56 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/196490/Froged/reviews

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Froged

4.5 (56)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 26th, 2026

# Page 2 - Reviews of Froged

## Showing most helpful reviews

Showing 26-50 of 56 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

LG

Leav G.  
CEO  
Financial Services  
Used the software for: 6-12 months

### "Really easy communication with my clients "

March 9, 2021

5.0

Forged is the main way we give support to our users. It is easy to integrate, provide help, see what users like and read and it is intuitive for them as well, so there is no learning curve.

Pros

Integration is very easy and the experience for the users is very familiar so it's easy to provide support. The knowledgebase and update sections also help users to feel more connected to us and answer their own questions. Froged team is very responsive and quick to support and solve bugs.

Cons

Mobile support. I can't support users from mobile, but I do see the notification in the email so I can go to a computer.

Alternatives considered

[Help Scout](https://www.capterra.com/p/136909/Help-Scout/)[Intercom](https://www.capterra.com/p/134347/Intercom/)[Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)

Switched from

[Intercom](https://www.capterra.com/p/134347/Intercom/)

Forged is much cheaper.

Review Source

AS

Adolfo S.  
Customer Service  
E-Learning  
Used the software for: 6-12 months

### "Muy buen producto con gran potencial"

February 9, 2023

5.0

Buena

Pros

El potencial y la flexibilidad que tiene

Cons

A veces complica pasos, pero nada grave.

Reason for choosing Froged

Por el potencial, por ser una empresa española y por que era facil de integrar

Switched from

[Jira](https://www.capterra.com/p/19319/JIRA/)

Centralizar la atención en nuestro area de cliente de forma mas eficiente.

Review Source

NT

Nicolas T.  
Tech lead  
Computer Software  
Used the software for: 6-12 months

### "un buen producto producto pero muy caro"

January 24, 2023

4.0

Pros

las funciones de implementación que ofrece para recabar datos y el chat.

Cons

el precio es demasiado elevado para lo que ofrece.

Review Source

Response from Froged Technologies

January 25, 2023

Muchas gracias por tu feedback! Agradecemos este gesto por tu parte, que nos sirve para mejorar nuestro producto, oferta y soporte. Me encantaría enseñarte como puedes sacar más partido al plan actual que tienes contratado. Tienes total libertad para escribir a marketing@froged.com y convocar una pequeña reunión.

Albert D.  
CEO  
Farming  
Used the software for: Less than 6 months

### "All in one support and engage marketing platform"

March 12, 2020

5.0

Their team is fast and easy going, they helped since the beginning with the setup and gave us tips related with the use.

Pros

Before to start working with Froged our team was using different tools such as Active Campaign and HelpCrunch. Nowadays we can do the same in just one tool, saving times and costs.

Cons

There is nothing we miss at the moment, maybe because the tool is still quite new in our company

Reason for choosing Froged

We tried the trial and the platform looked very easy to work with and could solve different problems in just one unique marketing platform. Moreover the price is very competitive.

Review Source

Response from Froged Technologies

March 13, 2020

Hi Albert! Thanks for your feedback, we are very happy to help your company grow and we'll improve our features to offer to our clients the best customer success and support tool - Jesus -

VR

Verified Reviewer  
COfounder  
Consumer Goods  
Used the software for: 6-12 months

### "Live Chat For your website"

March 9, 2021

5.0

Overall, great customer service and a great product that works reliably. They keep on making improvements which is also a sign of a company on the way up!

Pros

I like the Quote feature & the fact that you can save customer info

Cons

I wish they had a stronger integration with Shopify stores. Right now you can use the chat, but you can't carry over customer info & sales data into Froged from Shopify

Review Source

JPG

Juan Pablo G.  
Control Desk Executive  
Accounting  
Used the software for: 6-12 months

### "Opinión Froged"

January 30, 2023

5.0

Pros

De muy facíl uso, muy amigable y sobre todo con las herramientas necesarias para realizar el trabajo dia a día.

Cons

Me gustaria ver cuando un cliente te responde sobre un mismo mensaje en las conversaciones.

Review Source

JA

Jessie A.  
CEO  
Consumer Services  
Used the software for: 6-12 months

### "I would recommend Froged to all businesses needing a CRM system"

March 9, 2021

5.0

Very good!

Pros

\- Detailed data of each user - Ability to engage with user, especially live when they are creating a profile - Behavior emails based on triggers, automatising - New features every couple of weeks/months (blog editor) - Good & fast customer service

Cons

\- In behavioral emails, clicking on save it always brings you back to all behavioral emails instead of the category you were working in

Alternatives considered

[HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)

Reason for choosing Froged

\- Knowing the founders - Personal customer service

Review Source

SM

Santino M.  
Student  
Education Management  
Used the software for: 6-12 months

### "Froged Review"

May 21, 2022

4.0

Pros

Froged is very easy to set up and navigate. The UI is very aesthetically pleasing. Updates have made the platform progressively better overtime.

Cons

The mobile app is buggy, apart from this I expect the platform to grow in the coming years.

Review Source

VR

Verified Reviewer  
Product Manager  
Computer Software  
Used the software for: Less than 6 months

### "Sufficient Solution"

March 16, 2021

5.0

Pros

Froged helps us get in touch with our customers in a fast and convenient way. Our customers never had any problem with contacting us and Froged provided sufficient information about the customer to help them. We also export the data Froged keeps for us and make small analyses on it with the filters Froged offers.

Cons

Sometimes you may need to refresh the page because the browser can't properly load everything on the dashboard. It may be stemming from the browser too, I am not sure. Also, the filters on customer data can be enhanced even more.

Review Source

WP

Wynne P.  
Director  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "Highly valuable customer engagement tool"

April 21, 2020

5.0

Pros

Froged is a dream to use. You hear hype like that all time these days. But, in this case, it's true. Dead-simple to setup. Choose when and where you want your chat, knowledgebase, or site messages to show up. See who's active. Tailor automation based on where your audience comes from... which action they take... amazing. I'm really only scratching the surface of Froged at the moment. But, it's a game-changer already.

Cons

I haven't found ANYTHING I don't like about Froged so far!

Alternatives considered

[LiveAgent](https://www.capterra.com/p/102188/LiveAgent/)

Switched from

[LiveAgent](https://www.capterra.com/p/102188/LiveAgent/)

Froged is just better.

Review Source

VR

Verified Reviewer  
Manager  
Computer Software  
Used the software for: Less than 6 months

### "Great features some UI improvements will take it to the next level"

March 26, 2020

5.0

Pros

1\. You can capture pretty much all customer life cycle events which is excellent. 2. You can generate specific actions based on these events 3. Chat looks good and has all required features.

Cons

To be honest nothing big but I think they can definitely improve the chat load time when clicked to start the conversation.

Alternatives considered

[Intercom](https://www.capterra.com/p/134347/Intercom/)

Review Source

VR

Verified Reviewer  
Business Development Representative  
Information Technology and Services  
Used the software for: Less than 6 months

### "Very great product and a great platform"

April 19, 2023

5.0

Pros

It's a great product that works properly. The user interface is very easy to understand and I love the feature that you can see the live users also and you can communicate with them too. Their team is very responsive when you need help from them.

Cons

It takes some time to setup that platform and that's it. Not too much negative about Froged, for now.

Review Source

LF

Linda F.  
AE  
Marketing and Advertising  
Used the software for: 6-12 months

### "Feature laden, great support"

May 13, 2020

5.0

Pros

I have used a number of different apps to increase customer engagement and support in the past. Froged combines these features into any easy to set up application that does many, many things. For a small team that uses automation to get much done as efficiently as possible, this is fantastic. It is one of those software purchases I had high hopes for that has over delivered and this continues to be so.

Cons

There was not anything about the software I can find fault with.

Review Source

VR

Verified Reviewer  
Founder  
E-Learning  
Used the software for: Less than 6 months

### "Kind Toad for Live chat support and user aalytics. "

April 19, 2020

5.0

Fantastic support and a great system for your priest to grow with.

Pros

The knowledge base, live chat and user tracking features

Cons

No mobile app yet, sometimes it's hard integrate with existing platforms like e-commerce without slowing down your load time.

Alternatives considered

[Drift](https://www.capterra.com/p/227417/Drift/)[HelpCrunch](https://www.capterra.com/p/225716/HelpCrunch/)[Intercom](https://www.capterra.com/p/134347/Intercom/)

Reason for choosing Froged

Affordability, ease of use and value in the long term

Switched from

[HelpCrunch](https://www.capterra.com/p/225716/HelpCrunch/)

Event and user tracking

Review Source

Periklis P.  
Business Development  
Information Technology and Services  
Used the software for: Less than 6 months

### "A hidden gem "

April 22, 2020

4.0

The fact that with some tagging I can identify whatever behaviour I wish and activate campaigns was key in locking in. Highly competent support able to solve one the spot. Certainly many things can be improved but current state is promising.

Pros

Flexible & granular setup based on needs

Cons

Too much Green colour but design won't bring sales. On the other hand it reminds me of my Amstrad 6128

Review Source

Ronaldo A.  
CEO  
Marketing and Advertising  
Used the software for: Less than 6 months

### "Everything I need on a chat widget"

March 17, 2020

5.0

Pros

\- FAQ - Changelog - Knowledge base portal (soon)

Cons

\- Branding text is kinda big - Needs more integrations (already on roadmap)

Review Source

MN

Miguel N.  
COO  
Financial Services  
Used the software for: Less than 6 months

### "Retro"

January 25, 2023

3.0

Atención centralizada para mis clientes

Pros

Atención centralizada para mis clientesAtención centralizada para mis clientes

Cons

Funcionalidad limitada Funcionalidad limitada

Alternatives considered

[Salesforce Service Cloud](https://www.capterra.com/p/136189/Salesforce/)

Review Source

PL

Paula L.  
Analista de créditos  
Financial Services  
Used the software for: Less than 6 months

### "Froged"

January 24, 2023

5.0

Es una aplica

Pros

Me ha gustado la facilidad de que tener una conversación con una persona.

Cons

No me gusta la parte de templates, debido a que considero que es demasiado trabajo el crear uno

Review Source

SL

Suryadi L.  
Sales  
Retail  
Used the software for: Less than 6 months

### "Understand Your Customer, to Make Your Business Successfull"

May 13, 2020

5.0

With Froged i can create campaign to segmented my dream customer. so i can understand more deeper what my customer really want. and provide great support for my customer.

Pros

Nice UI, livechat is awesome, very smooth engage feature is great, we can create the campaign to segmented our customer.

Cons

i dont like the notification sound, a lack of integration. - widget icon uncustomized.

Alternatives considered

[Hey Oliver](https://www.capterra.com/p/167607/Hey-Oliver/)

Reason for choosing Froged

Froged more user friendly, well develope. and very easy to setup.

Review Source

PS

PK S.  
Real Estate  
Real Estate  
Used the software for: Less than 6 months

### "Gain valuable insights on my site visitors"

April 17, 2020

5.0

I treasure the fact that the software is user friendly and allow me to get started really quickly.

Pros

Really impressed with the ability to : - gain insights on visitors, including original taffic source and pages visited, even before they initiate contact - customize follow up auto messages to interact and initiate enquiry Owning a business website is like opening a store in a mall, you need someone to greet each customer with a different message, based on their actions. Froged offers that unique solution.

Cons

If Froged can increase the limit of the number of contacts for our package, it would be ideal.

Review Source

Ivan P.  
Founder  
Marketing and Advertising  
Used the software for: Less than 6 months

### "The most complete chat, support and marketing tools in one! "

March 28, 2020

5.0

Pros

Easy control for all support messages and CRM option to track visitors and option to show them personalised messeges!

Cons

Not to much cons for what they offered, may be miss some tutorials matirial!

Review Source

JMR

José María R.  
Marketing Manager  
Electrical/Electronic Manufacturing  
Used the software for: Less than 6 months

### "The best way to really know your client"

January 24, 2020

5.0

We have managed to get to know our client, have them organized, attend to them quickly and guide them to the product they are looking for. We create personalized offers for each client and automatic responses that are increasing the conversion rate.

Pros

With the application we can know what our client is really looking for, offer them very personalized offers. In short, make the client feel well attended.

Cons

It has so many features that sometimes it is not easy to administer.

Reason for choosing Froged

The technical support they have. They offer you help for the implementation and they constantly attend you for everything you need to do.

Review Source

SF

Scott F.  
Sales & Marketing Assistant  
Computer Software  
Used the software for: Less than 6 months

### "You can't miss this deal!"

March 31, 2020

5.0

Pros

Froged is a fantastic software that has all the features that makes it one of the best chat platforms in the market. We are waiting for the knowledge base portal with the CNAME configuration and the multi-language support. Both of these functions are in their road map. The support is first class and \[SENSITIVE CONTENT HIDDEN\] is a very kind person!

Cons

The company and their tools are brand new. Therefore, it will take some time to see how they will grow and expand their company.

Review Source

CN

Chris N.  
Manager  
Computer & Network Security  
Used the software for: 6-12 months

### "Don't be a toad, get Froged!"

March 16, 2021

5.0

The functionality, user interface, performance and features of Froged is hands down top in the market for the price it's offered at.

Pros

The organization of the knowledge base is by far my most used and liked feature

Cons

Would love to see more mobile features and support for iOS

Switched from

[LiveAgent](https://www.capterra.com/p/102188/LiveAgent/)

Loved the way Froged looks and functions over LiveAgent

Review Source

UP

Utsav P.  
Product Manager  
Computer Software  
Used the software for: 6-12 months

### "Decent software but can improve"

February 25, 2023

3.0

Overall, it was a decent experience with Frogged. If they could work on the product depth, it would make Frogged an outstanding product.

Pros

It was easy-to-setup. It offered all the features that we needed at very affordable pricing.

Cons

Lack of some basic functionalities like export and search. It was quite sluggish at times.

Review Source

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