--- title: "SureClinical Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about SureClinical Software - reviews, pricing plans, popular comparisons to other Clinical Trial Management products and more." source_url: "https://www.capterra.com/p/196492/SureClinical-Platform/" page_type: "product" language: "en" --- # SureClinical Software Review 2026: Features, Integrations, Pros & Cons Last updated on September 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) SureClinical ## What is SureClinical? Health sciences cloud applications to automate trial management and streamline workflow, therapies, global deliveries, content & more. ## What is SureClinical used for? [Clinical Trial Management](https://www.capterra.com/clinical-trial-management-software/) Top alternative Featured Overall rating Based on 9 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $0.09 Per User, Per Month Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for SureClinical?[Manage this product listing](https://www.g2.com/products/sureetmf/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### SureClinical 4.2 (9) VS. [4.5 (122)](https://www.capterra.com/p/176283/Visual-Planning/reviews/) Starting Price $0.09 Per Feature Starting Price $55 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.1 (9) Ease Of Use 4.4 (3,506) Value For Money 3.8 (6) Value For Money 4.3 (2,491) Customer Service 4.5 (6) Customer Service 4.3 (2,404) ## SureClinical alternatives [4.7 (204)](https://www.capterra.com/p/143532/Castor-EDC/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars Highest Rated [4.9 (68)](https://www.capterra.com/p/126679/RealTime-CTMS/reviews/) Starting price $500.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [0.0](https://www.capterra.com/p/10011817/Castor-ePro/#reviews) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 0% of reviewers rated it above 4 stars [4.2 (118)](https://www.capterra.com/p/192454/Research-Manager/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 86% of reviewers rated it above 4 stars ## FAQs about SureClinical Overview ### What company size and specific industries is SureClinical built for? SureClinical is designed for sponsors, CROs, and businesses in healthcare and life sciences that need clinical trial management software. It fits organizations of varying sizes in these sectors, especially those managing clinical trials and requiring support for trial workflow and compliance. Features and Usability ### What are the key features of SureClinical? SureClinical offers API access, clinical study management, electronic data capture, and document management for handling study records and trial data. It also includes workflow management, scheduling, patient monitoring, and financial management, along with 21 CFR Part 11 Compliance and HIPAA Compliant support. Getting Started and Support ### What training and onboarding options does SureClinical offer? SureClinical provides in person training, live online sessions, webinars, and documentation to help teams get started. In person and live online formats support guided instruction, webinars cover scheduled group learning, and documentation offers written reference material for self-paced review and ongoing support. Getting Started and Support ### What customer support options does SureClinical offer? SureClinical provides chat support. No reviewer feedback about support is available here, so support quality, response times, and helpfulness cannot be assessed from user reports. The listed channel is limited to chat, with no additional support details provided in the catalog data. ## Features AI summary Based on 355 Clinical Trial Management reviews Capterra reviewers point to these as the top priorities when choosing clinical trial management software: - **21 CFR Part 11 Compliance** (**72%** of reviewers rated this feature as critical) - **HIPAA Compliant** (**76%**) - **Electronic Data Capture** (**51%**) SureClinical supports all three of the features buyers rate most highly: **21 CFR Part 11 Compliance**, **HIPAA Compliant**, and **Electronic Data Capture**. Together, these capabilities help businesses maintain regulatory compliance, protect sensitive patient information, and collect trial data more efficiently, allowing teams to manage studies with greater accuracy and confidence. 21 CFR Part 11 Compliance Shows that electronic documents are authentic and linked to specific records API Application programming interface that allows for integration with other systems/databases Clinical Study Management Tools to manage single or multiple clinical studies within a centralized platform Document Management Store, manage, and track all electronic documents in a centralized location Electronic Data Capture Import, collect, and capture data from multiple sources Financial Management Plan, manage, and track the financial activities of an individual or organization SureClinical 10 features ### All Features - 21 CFR Part 11 Compliance: Shows that electronic documents are authentic and linked to specific records - API: Application programming interface that allows for integration with other systems/databases - Clinical Study Management: Tools to manage single or multiple clinical studies within a centralized platform - Document Management: Store, manage, and track all electronic documents in a centralized location - Electronic Data Capture: Import, collect, and capture data from multiple sources - Financial Management: Plan, manage, and track the financial activities of an individual or organization - HIPAA Compliant: Compliant with HIPAA, which sets standards for sensitive patient data protection - Patient Monitoring: Observing and tracking a patient's health status, condition, and wellbeing - Scheduling: Plan availability and assign specific time slots for tasks and resources - Workflow Management: Create, design and manage workflows for repetitive tasks --- Features 4.2 (9) 4.2 Based on 9 reviews ## Pricing Value for money 3.8 (6) Basic $0.09 Per Feature, Value for money 3.8 (6) 3.8 Based on 6 reviews ## Support, customer service and training options Customer Service 4.5 (6) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.5 (6) 4.5 Based on 6 reviews ## User reviews Overall rating 4.2 Based on 9 reviews Filter by rating 5(5) 4(2) 3(1) 2(1) 1(0) Mentioned topic Sorted by most recent AN Anonymous User eTMF Manager Biotechnology ### "SureClinical safe and secure Clinical Trial data " 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 8/10 March 20, 2020 At first it felt cumbersome to maneuver; but, after repeated use, the familiarity of the dashboard and various commands have become second nature. Pros SureClinical is easy to use with a dashboard which clearly captures all the information you need to review a document. Cons Often times zooming in a document is the only way to completely review an entire document or page. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. TB Toni B. Clinical Trial Assistant Biotechnology ### "Clinical Trial Assistant" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 11, 2020 I enjoy the how easy it is to upload documents and change information if it is incorrectly applied. The signing of documents is easy and straight forward to complete. Sure Clinical is both logical and intuitive to navigate. Customizing documents has been a great feature for our organization. Sure Clinical's technical support team is responsive, knowledgeable and patient. My questions are always answered quickly and respectfully. Pros I enjoy the ease of being able to drag and drop files into Sure Clinical. Cons Some documents that are uploaded and have been altered during finalization will appear as little boxes in the text once uploaded. However, the document does download/print clearly. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor March 12, 2020 Hi Toni - thank you so much for your feedback. We're glad you find SureClinical intuitive and easy to use. We promise we will continue to keep this goal in mind as we continue to enhance our product suite. MC Maria C. Head eTMF Services Pharmaceuticals ### "Super eTMF" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 27, 2020 From Day 1 it has been a very easy system to use. I love the way you can modify the structure, category, metadata without special programming. Pros I love everything about it. It's user friendly. Quick and easy set-up, digital signing, create and modify metadata easily. The reporting and analytics outstanding. Drag and drop features, and the Sureportal link capability. Support help is great! Cons Can't think of anything I don't like. It's just a great system. Reasons for choosing SureClinical Validated system that was easy to use and had great features. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AR Asha R. CTA Medical Devices ### "Great value for money and customer support" 3.0 Overall Rating 3.0 3.0 Ease of Use 2.0 2.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 3/10 February 26, 2020 Pros Great value, responsive customer support (especially \[SENSITIVE CONTENT HIDDEN\]), simple to customise naming conventions and metadata. Web platform is relatively simple to use (although does not have full functionality of desktop version) Cons Can be glitchy - constantly finding bugs. Not as sophisticated as other eTMF platforms. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor March 12, 2020 Asha - thank you for your review. I'm pleased you are a fan of our support desk. I checked in and understand our lead Support Engineer has done a lot of individual training for you. I am disappointed to hear your comments on ease of use as it is inconsistent with other customer feedback. SureETMF has at a minimum feature parity with all other reputable eTMF platforms, so your comment surprised me. If you have specific feedback on features, please contact me directly. Perhaps we can set up a training session as we definitely want you to be happy with the product. LU LEO U. Clinical Trial Quality Assurance Specialist Biotechnology ### "Evaluation of the use of the software" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 3.0 3.0 Customer Service 2.0 2.0 Likelihood to Recommend 8/10 February 25, 2020 Overall sure clinical is good software but requires some tweaks Pros Easy to use and navigate, Easy to download documents Cons Difficult to find documents with search tools Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. LW Louis W. Clinical Trial Management Associate Pharmaceuticals ### "Great System" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 25, 2020 Pros You can sign documents directly in SureClinical. Cons It's a bit clunky and can use some work on the UI. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor February 26, 2020 Louis - thank you so much for review. We appreciate you taking the time. I'm glad you found that SureClinical's FDA Part 11 compliant signing solution helps your productivity. We continue to make improvements to both functionality and usability and to SureESign functionality, and hope you find those to improve your productivity even more. Thanks again for taking the time to review. ED Eileen D. Director Clinical Research Medical Practice ### "BEST TRIAL EVER!" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 February 25, 2020 Sure Clinical was part of a clinical trial at my office about 2 years ago. At first, I was a little nervous to think that I would not have 3 or 4 clunky regulatory binders sitting on my desk. Was there such a thing as a virtual regulatory binder? I am here to say there was and it was an amazing experience. I am about to use this software again on an upcoming trial and I can not wait! Pros Easy to learn and really cut my paperwork in half. Cons Really can't think of any cons regarding this software. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor February 26, 2020 Thank you so much for the review! We really appreciate your feedback. We work hard to constantly improve usability, so are happy you've found that SureClinical has both improved your productivity and is easy to use. You'll be excited to know that we are releasing a new eiSF solution shortly, which should make your job even easier. Best of luck on your upcoming trial. Please let us know how we can help in any way. JB Joanne B. Clinical Consultant Pharmaceuticals ### "Review of Sure Clincial" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 7/10 February 25, 2020 We used for study metric tracking and TMF. Pros electronic TMF. Ease of filing and moving documents within system tracking features Cons Not always intuitive.,......actually took me a very long time to figure out how to download from the site.... Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor February 26, 2020 Thank you for taking the time to review SureClinical. We take all feedback seriously. We're glad you found that SureETMF is high quality and easy to use. We continually make enhancements to help both productivity and usability, so hope you find them helpful and intuitive. KN Kenny N. Clinical Site Manager Medical Devices ### "Lots of potential but too many glitches and not user friendly enough" 2.0 Overall Rating 2.0 2.0 Ease of Use 2.0 2.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 3/10 February 25, 2020 I started my SureClinical experience in September 2018 when I joined the company I'm with. There definitely was a huge learning curve as I was tasked with being the next head and administrator for my company. The tools that were provided to my predecessors from Sureclinical for operating the software weren't helpful. I found the tools to be either obsolete or just not comprehensive enough to address the issues I encountered. Being the administrator for my company and having to train many other users internally and externally it wasn't easy to teach the people how to use the system with the tools provided by SureClinical. I had to create further break the interface down, how to calibrate it etc. I had to also make a guide for the troubleshooting / known glitches portion which was rather substantial. Overall SureClinical can be a very useful tool, but I do believe it was released too early, especially without having addressed the glitches. Pros I like how there's a lot of functionality and room for customization. Cons It's not very user friendly, there's still many glitches, the troubleshooting / help guides tend to be a bit obsolete. Alternatives considered [Veeva Vault](https://www.capterra.com/p/173465/Veeva-Vault/) Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor February 26, 2020 Thanks for taking the time to provide a review, Kenny. We were surprised by your comments as they are not consistent with other feedback, so we did some digging. We require all SureClinical Administrators to receive product training before using our system and before training others. FDA regulations mandate that product training be completed for systems used in clinical trials. We have no record of you taking Admin train-the-trainer training. It appears that you are training others without receiving the required training, which is a concern. We have a record of emails sharing our concerns over not following our policy to have at least one trained admin for your system. Our Product Support team provided you with many hours of product training, even though that is not their function. To help you be more productive, we are willing to provide you and 3 users with a train-the-trainer admin course at no charge. [View all Reviews](https://www.capterra.com/p/196492/SureClinical-Platform/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.