--- title: "UserReport Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about UserReport Software - reviews, pricing plans, popular comparisons to other Survey products and more." source_url: "https://www.capterra.com/p/196527/UserReport/" page_type: "product" language: "en" --- # UserReport Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on July 31, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) UserReport ## What is UserReport? UserReport is user engagement software that provides website owners with tools to understand their audience. It offers a survey widget to gather demographic data and measure Net Promoter Score. It also provides a feedback widget where users can submit ideas and suggestions. The software aims to help companies improve their digital platforms and build better products based on direct user input. ## What is UserReport used for? [Customer Satisfaction](https://www.capterra.com/customer-satisfaction-software/)[Review Management](https://www.capterra.com/review-management-software/)[Survey](https://www.capterra.com/survey-software/) Top alternative Featured Overall rating Based on 2 user reviews Reviews sentiment Positive \- Neutral \- Negative \- ### Starting price Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for UserReport?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.userreport.com&name=UserReport) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### UserReport 4.5 (2) VS. [4.7 (2,919)](https://www.capterra.com/p/158456/JotForm-4-0/reviews/) Starting Price Contact vendor Starting Price $39 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.5 (2) Ease Of Use 4.7 (1,756) Value For Money 4.5 (2) Value For Money 4.5 (1,389) Customer Service 4.5 (2) Customer Service 4.5 (1,321) ## UserReport alternatives [4.7 (973)](https://www.capterra.com/p/137289/Typeform/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.6 (966)](https://www.capterra.com/p/156752/SurveyLegend/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.6 (453)](https://www.capterra.com/p/131426/Zoho-Survey/reviews/) Starting price $35.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.6 (99)](https://www.capterra.com/p/132914/Survicate/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars ## FAQs about UserReport Overview ### What company size and specific industries is UserReport built for? UserReport is designed for SaaS companies, media and news organizations, brands, e-commerce businesses, gaming platforms, and social networks. It suits organizations of varying sizes that need a feedback and review tool built for digital products and online audiences across these sectors. Features and Usability ### What are the key features of UserReport? UserReport offers widgets for collecting feedback, plus survey and poll management with customizable questions and multi-language support. It also includes feedback management, complaint monitoring, commenting and notes, activity dashboard views, reporting and analytics with trend analysis, data import/export, customizable branding, and third-party integrations. Integrations ### Which third-party tools and platforms does UserReport integrate with? UserReport integrates with Google Analytics 360. Getting Started and Support ### What training and onboarding options does UserReport offer? UserReport provides webinars, documentation, and videos for training and onboarding. Webinars support live guided learning, documentation offers written reference material for setup and feature use, and videos provide visual walkthroughs that users can review at their own pace. Getting Started and Support ### What customer support options does UserReport offer? UserReport provides email/help desk support, a FAQ/forum, a knowledge base, and chat. User feedback on support is not available here, so support quality, response times, and helpfulness cannot be assessed from reviewer comments. ## Features AI summary Based on 10,572 Survey reviews Capterra reviewers highlight these as the features buyers care about most when choosing survey software: - **Customizable Questions** (**54%** of reviewers rated this feature as critical) - **Survey Builder** (**53%**) - **Reporting/Analytics** (**45%**) UserReport supports **Customizable Questions** and **Reporting/Analytics**, giving teams the ability to tailor surveys to specific goals and review results for clearer decision-making. However, it does not offer **Survey Builder**. Instead, it provides **Data Import/Export** (**41%**), which can help teams move survey data between systems and keep reporting workflows organized, helping businesses collect relevant feedback and turn insights into action. Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities Commenting/Notes Leave comments and notes on documents for others to view Complaint Monitoring Obtain, monitor, and review customer feedback/complaints relating to products and services to improve customer satisfaction Customizable Branding Add customized logos and colors to align with company branding Customizable Questions Tailored or customizable questions for more targeted and relevant data collection Data Import/Export Import and export data to and from software applications UserReport 15 features ### All Features - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Commenting/Notes: Leave comments and notes on documents for others to view - Complaint Monitoring: Obtain, monitor, and review customer feedback/complaints relating to products and services to improve customer satisfaction - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Questions: Tailored or customizable questions for more targeted and relevant data collection - Data Import/Export: Import and export data to and from software applications - Feedback Management: Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service - Multi-Language: Manage and support multiple languages - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Survey/Poll Management: Create and administer polls and surveys - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Trend Analysis: Review data from past periods to reveal recurring tendencies and predict future performance - Widgets: An extended application or connector that enables users to perform additional services with their current set of tools --- Get Advice We can help you find the software with the features you need. Features 4.5 (2) 4.5 Based on 2 reviews ## Pricing Value for money 4.5 (2) ### Starting price Free trial available Value for money 4.5 (2) 4.5 Based on 2 reviews ## Integrations [ Google Analytics 360](https://www.capterra.com/p/177042/Google-Analytics/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.5 (2) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.5 (2) 4.5 Based on 2 reviews ## User reviews Overall rating 4.5 Based on 2 reviews Filter by rating 5(1) 4(1) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent JL Joshua L. Developer Computer Software ### "Must have tool for getting user feedback" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 22, 2021 My experience has been really positive and integrating it into my site was super easy. Pros I really like UserReports embeddable feedback widget, I had considered making my own tool which allows users to file bug reports and submit ideas but UserReport ticked all the boxes for what I needed. Users can easily add ideas and I can communicate with them with my thoughts. Cons Over the few years I've been using UserReport, i've found nothing that I don't like about the software. It fits all my needs. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AN Anonymous User Technology Lead Information Technology and Services ### "Survey and Feedback Tool" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 February 24, 2020 Pros 1\. Can be easily integrated with websites to collect customer feedback. 2.Free Signup to understand and see the fitment for projects. 3. Standard Questions are available, users can of course add more as per need. Cons Not much cons, overall easy to use but most suited for bigger high traffic websites. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.