--- title: "Plum Voice Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Plum Voice Software - reviews, pricing plans, popular comparisons to other IVR products and more." source_url: "https://www.capterra.com/p/19653/Plum-Voice-Hosted-IVR/" page_type: "product" language: "en" --- # Plum Voice Software Review 2026: Features, Integrations, Pros & Cons Last updated on August 26, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Plum Voice ## What is Plum Voice? Plum Voice powers automated communications solutions - IVR systems, virtual agents, chatbots, messaging campaigns, etc. - to simplify the most frequent customer interactions. By using low-code tools on a secure, PCI- and HIPAA compliant platform, users can build self-service applications that provide an excellent customer experience at a fraction of the cost of live agents while augmenting current staff needs. ## What is Plum Voice used for? [IVR](https://www.capterra.com/ivr-software/)[Chatbot](https://www.capterra.com/chatbot-software/) Top alternative Featured Overall rating Based on 30 user reviews Reviews sentiment Positive 100% Neutral 0% Negative 0% Starting price $200 Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Plum Voice?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://sharpencx.com/&name=Plum Voice) ## Plum Voice Overview Updated August 2026 AI summary Plum Voice provides cloud-based IVR and conversational AI tools for businesses of all sizes seeking to automate and manage inbound call operations. Its platform enables call routing, call center management, logging, monitoring, and recording, alongside features like call scripting, SMS messaging, live chat, API integrations, and multi-language support to enhance customer communication and operational oversight. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Plum Voice 4.8 (30) VS. [4.7 (1,787)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting Price $200 Per Month Starting Price $15 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.9 (30) Ease Of Use 4.6 (96) Value For Money 4.7 (29) Value For Money 4.6 (86) Customer Service 4.9 (30) Customer Service 4.7 (89) ## Plum Voice alternatives [Amazon Connect](https://www.capterra.com/p/234575/Amazon-Connect/) [4.5 (96)](https://www.capterra.com/p/234575/Amazon-Connect/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/234575/Amazon-Connect/) [Gladly](https://www.capterra.com/p/156723/Gladly/) [4.8 (139)](https://www.capterra.com/p/156723/Gladly/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/156723/Gladly/) [inconnect](https://www.capterra.com/p/164772/OmniChannel/) [3.9 (19)](https://www.capterra.com/p/164772/OmniChannel/reviews/) Starting price $1.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 79% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/164772/OmniChannel/) Highest Rated [PolyAI](https://www.capterra.com/p/198201/PolyAI/) [5.0 (3)](https://www.capterra.com/p/198201/PolyAI/#reviews) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/198201/PolyAI/) [View all alternatives](https://www.capterra.com/p/19653/Plum-Voice-Hosted-IVR/alternatives/) ## FAQs about Plum Voice Overview ### Which roles and teams benefit most from Plum Voice? Plum Voice is most used by operations leaders, IT and infrastructure teams, and executive decision-makers who need reliable voice automation and system oversight. Implementation and integration specialists use it to connect workflows, while product and research managers support customer communications, service routing, and operational efficiency. Answer based on 30 reviews Overview ### What company size and industries is Plum Voice built for? Plum Voice is built mainly for small businesses and IT service providers, with 70% of reviewers from small companies and 23% from Information Technology and Services. It also serves midsize firms at 23% and enterprise users at 7%, especially in Financial Services at 13% and Marketing and Advertising at 10%, primarily for IVR. Answer based on 30 reviews Features and Usability ### What are the key features of Plum Voice? Plum Voice offers chatbot and IVR tools for call routing, phone key input, call scripting, and call transfer, along with call center management features such as call logging, call monitoring, call recording, and call reporting. It also includes SMS messaging, live chat, surveys and feedback, API access, and third-party integrations. Integrations ### Which third-party tools and platforms does Plum Voice integrate with? Plum Voice integrates with SMS Messaging for text-based notifications and alerts. It also connects with other third-party systems through its catalog of supported integrations, giving teams options for routing messages, triggering communications, and linking voice workflows with external tools. Answer based on 6 reviews Getting Started and Support ### What training and onboarding options does Plum Voice offer? Plum Voice provides in person training, live online sessions, webinars, documentation, and videos to help teams get started. In person and live online options support guided instruction, webinars offer scheduled overviews, documentation gives written reference material, and videos provide self-paced learning. Getting Started and Support ### What customer support options does Plum Voice offer? Plum Voice provides Email/Help Desk, FAQ/Forum, Knowledge Base, Phone Support, and 24/7 Live Rep support. Users describe customer service as responsive and helpful, with quick answers for account and support questions. A few note that admin controls for team support could be better. Answer based on 7 reviews ## Features AI summary Based on 555 IVR reviews Capterra reviewers highlight these as the features buyers value most when choosing IVR software: - **Call Center Management** (**53%** of reviewers rated this feature as critical) - **Call Routing** (**57%**) - **Automatic Call Distribution** (**52%**) Plum Voice supports **Call Center Management** and **Call Routing**, so teams can manage inbound call operations and direct callers to the right destination more efficiently. However, it does not include **Automatic Call Distribution**. Instead, it offers **Call Logging** (**47%**), **Call Recording** (**46%**), and **Call Monitoring** (**44%**), which give businesses better visibility into call activity, support quality reviews, and help teams improve service performance over time. Call Center Management 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. Call Routing 4.0 (4) 25.00% of 4 reviewers that rated this feature as important or highly important Sends voice calls to a specific queue based on predetermined criteria Call Logging 5.0 (5) 80.00% of 5 reviewers that rated this feature as important or highly important Collects essential call data such as call origin, call destination, call length, and other transaction details Call Recording 4.3 (3) 0.00% of 3 reviewers that rated this feature as important or highly important Record the audio of phone conversations for quality assurance purposes IVR 4.8 (5) 80.00% of 5 reviewers that rated this feature as important or highly important Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response Call Scripting 5.0 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Provide agents with a typical response for common call subject matter Plum Voice 31 features ### All Features - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Call Center Management: Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. - Call Disposition: Track and report on call outcomes - Call Logging: Collects essential call data such as call origin, call destination, call length, and other transaction details - Call Recording: Record the audio of phone conversations for quality assurance purposes - Call Reporting: Track and report on all incoming and outgoing calls - Call Routing: Sends voice calls to a specific queue based on predetermined criteria - Call Scripting: Provide agents with a typical response for common call subject matter - Call Tracking: Process to identify source of incoming calls, date, time, duration or caller type using a unique phone number - Call Transfer: Transfers live calls to other agents - Caller ID: Identify the number and contact information of a caller before answering the phone - Campaign Management: Create a collection of marketing actions to complete specific goals and plan and analyze campaign results - Chat/Messaging: Communicate using direct chat or messages within the system - Chatbot: AI-based platform which conducts a conversation via auditory or textual methods - Customizable Reports: Alter the layout and content of reports - IVR: Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response - Live Chat: Ability to chat online in real time - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Multi-Language: Manage and support multiple languages - Pre-recorded Messages: Set of pre-recorded messages for candidates that can be shared before, during and after the video interview - Real-Time Data: Receive data and information in real time - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - SMS Messaging: Send messages via SMS - Survey/Poll Management: Create and administer polls and surveys - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Text to Speech: Turns text into natural sounding speech - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Voice Mail: Computer-based system that allows users to send and receive voice messages --- Get Advice We can help you find the software with the features you need. Features 4.7 (30) 4.7 Based on 30 reviews ## Pricing Value for money 4.7 (29) Free Trial Basic $200.00 Per Month Value for money 4.7 (29) 4.7 Based on 29 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.9 (30) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.9 (30) 4.9 Based on 30 reviews ## User reviews Overall rating 4.8 Based on 30 reviews Filter by rating 5(25) 4(5) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent HD Hasitha D. VP of Software Transportation/Trucking/Railroad ### "PlumVoice enables our team to offload IVR/Phone Support" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 August 18, 2023 Good overall - the pricing was steep for our use case, but the sales team was receptive and adjusted accordingly. Pros The self-serve IVR platform is powerful and enables our use case. Cons The pricing was steep when we originally were looking at PlumVoice and monthly minimums were not advertised properly. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. IP Ivan P. Vendor Manager Information Technology and Services ### "Ivan Pena CHC" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 21, 2023 My interactions with the Plum team have been great. East to work with and very responsive. Pros I am not a user, but the team who I support seem very happy with the solution. Cons I don't have any negative or least liked things to share. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. AN Annu N. Research Manager Marketing and Advertising ### "Satisfied with Plum MEssage" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 19, 2023 We are conducting our IVR and Call Centre survey on Plum Platform and are quite satisfied with it. Pros Its easy to use and provides updated results. Any updates can be done easily. Cons None, there is nothing that I don't like about Plum. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. AN Anonymous User Director, Infrastructure Computer Software ### "Plum is awesome!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 18, 2023 Pros Everything about Plum platforms are intuitive and easy to navigate. Cons I have no complaints about any Plum products, their customer care is top notch as well. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. EL Eduardo L. Business Operations Coordinator Hospital & Health Care ### "The perfect ally in your business growth plan." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 4, 2023 We've been able to interact with customers 24/7 and provide effective assistance because our departments are connected through the IVR tool. Pros Plum Fuse offers personalized and effective solutions tailored to your business and aimed at supporting customer interaction. Cons Initially, I experienced a challenge in understanding how to use the programming tool. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. DT Derek T. Solutions Manager Information Technology and Services ### "Simple IVR service plugs into your technology stack" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 March 30, 2023 Good cost effective product Pros Easy to integrate with other customer support tools Cons Did not use the product as an end user so difficult to speak to feature gaps Reasons for choosing Plum Voice Cost, ease of implementation Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. MH Matthew H. Network Support Engineer Facilities Services ### "Clear call service" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 March 21, 2023 Overall it works how we need it to, not many issues. Pros Typically clear and solid call quality. No dropped calls. Cons Some missed calls but that may be more on our end, not quite sure. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. WT Will T. Operations Manager Information Technology and Services ### "Great solution for our IVR needs" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 1, 2023 Pros We were able to easily develop our plug-in to work seamlessly with the Plum platform Cons Would like more reporting options for our clients. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. AW Alex W. Implementation Manager Banking ### "Easy and quick to use" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 March 1, 2023 Pros How easy it is to get a new number and set up quickly. Cons The cost of a new phone number is a bit steep. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. DP David P. IT Manager Health, Wellness and Fitness ### "Great IVR solution for API integration" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 1, 2022 We have been PlumVoice customers for several years now, we have been pretty satisfied with all the communication solutions, especially SMS and IVR Pros Easy to integrate via API with our cloud infrastructure. Cons It would be helpful to have more code samples for .NET Alternatives considered [Twilio](https://www.capterra.com/p/180158/Twilio-Communications-Platform/) Reasons for choosing Plum Voice The long term package with all the requirements needed to fit our business model. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/19653/Plum-Voice-Hosted-IVR/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Popular comparisons [Amazon Connect vs Plum Voice](https://www.capterra.com/compare/19653-234575/Plum-Voice-Hosted-IVR-vs-Amazon-Connect)