# Plum Voice Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about Plum Voice Software - reviews, pricing plans, popular comparisons to other IVR products and more.

Source: https://www.capterra.com/p/19653/Plum-Voice-Hosted-IVR

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# 

 Plum Voice Software Review 2026: Features, Integrations, Pros & Cons

Last updated on March 13, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews)

Plum Voice

## What is Plum Voice?

Plum Voice powers automated communications solutions - IVR systems, virtual agents, chatbots, messaging campaigns, etc. - to simplify the most frequent customer interactions. By using low-code tools on a secure, PCI- and HIPAA compliant platform, users can build self-service applications that provide an excellent customer experience at a fraction of the cost of live agents while augmenting current staff needs.

## What is Plum Voice used for?

[IVR](https://www.capterra.com/ivr-software/)[Conversational AI Platform](https://www.capterra.com/conversational-ai-platform-software/)

Top alternative

Featured

Overall rating

Based on 30 user reviews

Reviews sentiment

Positive

100%

Neutral

0%

Negative

0%

Starting price

$200

Per Month

Free trial  
available

Capterra Shortlist charts the highest-rated and most popular products...

Our "Best of" badge program showcases products with the highest ratings...

Our "Best of" badge program showcases products with the highest ratings...

Do you work for Plum Voice?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.plumvoice.com/&name=Plum Voice)

## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### Plum Voice

4.8 (30)

VS.

[4.7 (855)](https://www.capterra.com/p/169627/RingOver/reviews/)

Starting Price

$200

Per Month

Starting Price

$29

Per User, Per Month

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

4.9 (30)

Ease Of Use

4.8 (697)

Value For Money

4.7 (29)

Value For Money

4.5 (677)

Customer Service

4.9 (30)

Customer Service

4.6 (647)

## Plum Voice alternatives

[4.1 (223)](https://www.capterra.com/p/157853/JustCall/reviews/)

Starting price

$29.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

80%

of reviewers

rated it above 4 stars

Highest Rated

[VoIP.ms](https://www.capterra.com/p/203084/VoIP-ms/)

[4.8 (697)](https://www.capterra.com/p/203084/VoIP-ms/reviews/)

Starting price

$1.10

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

97%

of reviewers

rated it above 4 stars

[Learn More](https://www.capterra.com/p/203084/VoIP-ms/)

[Genesys Cloud CX](https://www.capterra.com/p/179417/Genesys-Cloud/)

[4.3 (262)](https://www.capterra.com/p/179417/Genesys-Cloud/reviews/)

Starting price

$75.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

87%

of reviewers

rated it above 4 stars

[Learn More](https://www.capterra.com/p/179417/Genesys-Cloud/)

[XCALLY](https://www.capterra.com/p/136894/XCALLY/)

[4.8 (130)](https://www.capterra.com/p/136894/XCALLY/reviews/)

Starting price

$29.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

98%

of reviewers

rated it above 4 stars

[Learn More](https://www.capterra.com/p/136894/XCALLY/)

[View all alternatives](https://www.capterra.com/p/19653/Plum-Voice-Hosted-IVR/alternatives/)

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

Call Logging

5.0 (5)

80.00% of 5 reviewers that rated this feature as important or highly important

Collects essential call data such as call origin, call destination, call length, and other transaction details

IVR

4.8 (5)

80.00% of 5 reviewers that rated this feature as important or highly important

Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response

Call Routing

4.0 (4)

25.00% of 4 reviewers that rated this feature as important or highly important

Sends voice calls to a specific queue based on predetermined criteria

Call Recording

4.3 (3)

0.00% of 3 reviewers that rated this feature as important or highly important

Record the audio of phone conversations for quality assurance purposes

Call Scripting

5.0 (2)

100.00% of 2 reviewers that rated this feature as important or highly important

Provide agents with a typical response for common call subject matter

Activity Dashboard

5.0 (1)

100.00% of 1 reviewers that rated this feature as important or highly important

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

Plum Voice 31 features

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

Track and document all activities across devices, networks, and other systems

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

Application programming interface that allows for integration with other systems/databases

Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc.

Track and report on call outcomes

Collects essential call data such as call origin, call destination, call length, and other transaction details

Record the audio of phone conversations for quality assurance purposes

Track and report on all incoming and outgoing calls

Sends voice calls to a specific queue based on predetermined criteria

Provide agents with a typical response for common call subject matter

Process to identify source of incoming calls, date, time, duration or caller type using a unique phone number

Transfers live calls to other agents

Identify the number and contact information of a caller before answering the phone

Create a collection of marketing actions to complete specific goals and plan and analyze campaign results

Communicate using direct chat or messages within the system

AI-based platform which conducts a conversation via auditory or textual methods

Alter the layout and content of reports

Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response

Ability to chat online in real time

Allows communication with customers or users via multiple channels such as phone, email, live chat, etc.

Manage and support multiple languages

Set of pre-recorded messages for candidates that can be shared before, during and after the video interview

Receive data and information in real time

Collection, analysis, and representation of numerical data and generation of reports to understand various patterns

Send messages via SMS

Create and administer polls and surveys

Gauge satisfaction and receive information for improvement and success

Turns text into natural sounding speech

Set up connections to third-party platforms to improve business processes

Computer-based system that allows users to send and receive voice messages

Get Advice

We can help you find the software with the features you need.

Features

4.7 (30)

4.7

Based on 30 reviews

## Pricing

Value for money

4.7 (29)

Free Trial

Basic

$200.00

Per Month

Value for money

4.7 (29)

4.7

Based on 29 reviews

Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

## Support, customer service and training options

Customer Service

4.9 (30)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

4.9 (30)

4.9

Based on 30 reviews

## User reviews

Overall rating

4.8

Based on 30 reviews

Filter by rating

5(25)

4(5)

3(0)

2(0)

1(0)

Mentioned topic

Sorted by most recent

HD

Hasitha D.

VP of Software

Transportation/Trucking/Railroad

### "PlumVoice enables our team to offload IVR/Phone Support"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

7/10

August 18, 2023

Good overall - the pricing was steep for our use case, but the sales team was receptive and adjusted accordingly.

Pros

The self-serve IVR platform is powerful and enables our use case.

Cons

The pricing was steep when we originally were looking at PlumVoice and monthly minimums were not advertised properly.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

IP

Ivan P.

Vendor Manager

Information Technology and Services

### "Ivan Pena CHC"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

April 21, 2023

My interactions with the Plum team have been great. East to work with and very responsive.

Pros

I am not a user, but the team who I support seem very happy with the solution.

Cons

I don't have any negative or least liked things to share.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

AN

Annu N.

Research Manager

Marketing and Advertising

### "Satisfied with Plum MEssage"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

April 19, 2023

We are conducting our IVR and Call Centre survey on Plum Platform and are quite satisfied with it.

Pros

Its easy to use and provides updated results. Any updates can be done easily.

Cons

None, there is nothing that I don't like about Plum.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

AU

Anonymous User

Director, Infrastructure

Computer Software

### "Plum is awesome!"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

April 18, 2023

Pros

Everything about Plum platforms are intuitive and easy to navigate.

Cons

I have no complaints about any Plum products, their customer care is top notch as well.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

EL

Eduardo L.

Business Operations Coordinator

Hospital & Health Care

### "The perfect ally in your business growth plan."

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

April 4, 2023

We've been able to interact with customers 24/7 and provide effective assistance because our departments are connected through the IVR tool.

Pros

Plum Fuse offers personalized and effective solutions tailored to your business and aimed at supporting customer interaction.

Cons

Initially, I experienced a challenge in understanding how to use the programming tool.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

DT

Derek T.

Solutions Manager

Information Technology and Services

### "Simple IVR service plugs into your technology stack"

4.0

Overall Rating

4.0

4.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

4.0

4.0

Likelihood to Recommend

8/10

March 30, 2023

Good cost effective product

Pros

Easy to integrate with other customer support tools

Cons

Did not use the product as an end user so difficult to speak to feature gaps

Reasons for choosing Plum Voice

Cost, ease of implementation

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

MH

Matthew H.

Network Support Engineer

Facilities Services

### "Clear call service"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

4.0

4.0

Likelihood to Recommend

9/10

March 21, 2023

Overall it works how we need it to, not many issues.

Pros

Typically clear and solid call quality. No dropped calls.

Cons

Some missed calls but that may be more on our end, not quite sure.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

WT

Will T.

Operations Manager

Information Technology and Services

### "Great solution for our IVR needs"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

March 1, 2023

Pros

We were able to easily develop our plug-in to work seamlessly with the Plum platform

Cons

Would like more reporting options for our clients.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

AW

Alex W.

Implementation Manager

Banking

### "Easy and quick to use"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

8/10

March 1, 2023

Pros

How easy it is to get a new number and set up quickly.

Cons

The cost of a new phone number is a bit steep.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

DP

David P.

IT Manager

Health, Wellness and Fitness

### "Great IVR solution for API integration"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

November 1, 2022

We have been PlumVoice customers for several years now, we have been pretty satisfied with all the communication solutions, especially SMS and IVR

Pros

Easy to integrate via API with our cloud infrastructure.

Cons

It would be helpful to have more code samples for .NET

Alternatives considered

[Twilio](https://www.capterra.com/p/180158/Twilio-Communications-Platform/)

Reasons for choosing Plum Voice

The long term package with all the requirements needed to fit our business model.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

[View all Reviews](https://www.capterra.com/p/19653/Plum-Voice-Hosted-IVR/reviews/)

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