# Page 2 | Plum Voice Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 2 - Is Plum Voice the right IVR solution for you? Explore 30 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/19653/Plum-Voice-Hosted-IVR/reviews

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Plum Voice

4.8 (30)

[View alternatives](https://www.capterra.com/p/19653/Plum-Voice-Hosted-IVR/alternatives/)

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Last updated March 13th, 2026

# Page 2 - Reviews of Plum Voice

## Showing most helpful reviews

Showing 26-30 of 30 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

HD

Hasitha D.  
VP of Software  
Transportation/Trucking/Railroad  
Used the software for: Less than 6 months

### "PlumVoice enables our team to offload IVR/Phone Support"

August 18, 2023

5.0

Good overall - the pricing was steep for our use case, but the sales team was receptive and adjusted accordingly.

Pros

The self-serve IVR platform is powerful and enables our use case.

Cons

The pricing was steep when we originally were looking at PlumVoice and monthly minimums were not advertised properly.

Review Source

MS

Michael S.  
Chief Operating Officer  
Government Administration  
Used the software for: 2+ years

### "Essential for our annual survey"

July 27, 2020

4.0

Overall, we've been happy with Plum Voice.

Pros

Our ability to annually configure a large, complex survey using the Plum Voice interface has been very helpful over the last seven years. And, customer service has been excellent.

Cons

I've run into a few limitations when trying to edit the content of our survey.

Review Source

AN

Annu N.  
Research Manager  
Marketing and Advertising  
Used the software for: 2+ years

### "Satisfied with Plum MEssage"

April 19, 2023

5.0

We are conducting our IVR and Call Centre survey on Plum Platform and are quite satisfied with it.

Pros

Its easy to use and provides updated results. Any updates can be done easily.

Cons

None, there is nothing that I don't like about Plum.

Review Source

AB

Al B.  
President  
Marketing and Advertising  
Used the software for: 2+ years

### "The Voice Library - Review"

June 17, 2019

5.0

WE have been in partnership for over 10 years, new innovations, great customer service , easy to use platforms, and cost value... why would I change?

Pros

Moist appealing to me is the ease of user and functionality. The interface for even someone like me ( not the most technically sound) was easy to understand and use.

Cons

Difficult to say - as I have not directly used two systems in a comparison mode.

Review Source

AW

Alex W.  
Implementation Manager  
Banking  
Used the software for: 6-12 months

### "Easy and quick to use"

March 1, 2023

5.0

Pros

How easy it is to get a new number and set up quickly.

Cons

The cost of a new phone number is a bit steep.

Review Source

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