--- title: "Active911 Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Active911 Software - reviews, pricing plans, popular comparisons to other Fire Department products and more." source_url: "https://www.capterra.com/p/196556/Active911/" page_type: "product" language: "en" publication_date: "2026-11-13" --- # Active911 Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on November 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support) Active911 ## What is Active911? Active911 is fire department paging and alerting software built by a volunteer firefighter. When dispatch tones out a call, ActiveAlert sends the call type, address, dispatch notes and a map to every firefighter’s phone in seconds, alongside pagers or in place of them. Firefighters tap to respond, and the chief and officers see who is coming and how far away they are before the first engine rolls. ActiveAlert works with any CAD system, shows hydrants on the map, shares alerts with mutual aid departments at no extra cost, and is NERIS V1 compatible. ActiveComms puts the department’s radio channels on firefighters’ phones with radio over IP and push-to-talk, so off-duty and out-of-range members stay on the channel. Volunteer, combination and career fire departments use Active911, with published pricing, no setup fees and a free 60-day trial. ## What is Active911 used for? [EMS](https://www.capterra.com/ems-software/)[Fire Department](https://www.capterra.com/fire-department-software/) Starting price $16.65 Per User, Per Year Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Active911?[Manage this product listing](https://www.g2.com/products/active911/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Active911 0.0 VS. [### eDispatch](https://www.capterra.com/p/168810/eDispatch/) [4.0 (2)](https://www.capterra.com/p/168810/eDispatch/#reviews) Starting Price $16.65 per user, per month Starting Price $0.01 Per Feature Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 0.0 (0) Ease Of Use 5.0 (2) Value For Money 0.0 (0) Value For Money 5.0 (1) Customer Service 0.0 (0) Customer Service 4.0 (1) ## Active911 alternatives [FirstResponse911](https://www.capterra.com/p/177338/FirstResponse911/) [4.9 (17)](https://www.capterra.com/p/177338/FirstResponse911/reviews/) Starting price $5495.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/177338/FirstResponse911/) [ESO Electronic Health Record (EHR)](https://www.capterra.com/p/175575/EHR-Software/) [4.4 (5)](https://www.capterra.com/p/175575/EHR-Software/#reviews) Starting price $1000.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/175575/EHR-Software/) Highest Rated [Tablet Command](https://www.capterra.com/p/156300/Tablet-Command/) [5.0 (1)](https://www.capterra.com/p/156300/Tablet-Command/#reviews) Starting price $30.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/156300/Tablet-Command/) [Microsoft Lists](https://www.capterra.com/p/251418/Microsoft-Lists/) [4.0 (12)](https://www.capterra.com/p/251418/Microsoft-Lists/reviews/) Starting price $6.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 83% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/251418/Microsoft-Lists/) [View all alternatives](https://www.capterra.com/p/196556/Active911/alternatives/) ## FAQs about Active911 Overview ### What company size and specific industries is Active911 built for? Active911 is designed for emergency medical services, firefighters, government agencies, law enforcement agencies, and other first responder organizations. It is best suited for public safety teams and emergency response groups rather than general business users, covering departments and agencies that need incident alerting and coordination. Features and Usability ### What are the key features of Active911? Active911 offers facility management, in-vehicle navigation, and scheduling as its core features. Facility management supports incident and resource coordination, in-vehicle navigation provides route guidance for responders, and scheduling covers shift and duty planning. These features center on dispatch, response coordination, and operational planning. Getting Started and Support ### What training and onboarding options does Active911 offer? Active911 provides live online training and documentation to help teams get started. Live online sessions support guided setup and direct instruction, while documentation offers written reference material for self-paced review of features, steps, and configuration details. Getting Started and Support ### What customer support options does Active911 offer? Active911 provides 24/7 live rep support. No reviewer feedback is available here to describe response speed, helpfulness, or common support frustrations, so only the listed channel can be confirmed. ## Features AI summary Based on 166 Fire Department reviews According to Capterra reviewers, these are the features buyers prioritize most when evaluating fire department software: - **Records Management** (**50%** of reviewers rated this feature as critical) - **Incident Management** (**57%**) - **Reporting & Statistics** (**47%**) Active911 focuses on other capabilities that Capterra reviewers also consider important, including **Scheduling** (**42%**). This feature helps fire departments coordinate shifts, manage staffing coverage, and keep personnel availability organized, giving teams better visibility into daily operations and response readiness. Access Controls/Permissions Define levels of authorization for access to specific files or systems Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities Activity Tracking Track and document all activities across devices, networks, and other systems Alerts/Escalation System alerts about the need to escalate an issue or request Alerts/Notifications Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges API Application programming interface that allows for integration with other systems/databases Active911 54 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Alerts/Escalation: System alerts about the need to escalate an issue or request - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Attendance Management: Manage attendance for classes, shifts, meetings, or events - Automated Workflows: Configures thresholds for triggering automated incident initiation responses based on user preferences. - Availability Indicator: Indication whether a resource is available or protected from allocation - Availability Management: Monitor and analyze the availability of resources to help plan and streamline the service delivery to clients - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Collaborative Response: Facilitates communication and collaboration between 911, law enforcement, fire, and medical professionals to provide quality emergency medical services - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Compliance Management: Track and manage adherence to policies for any service, product, process, or supplier - Customizable Forms: Customize contracts and forms to collect specific information - Data Import/Export: Import and export data to and from software applications - Desktop Application: Offers access to software via desktop, either as a downloaded application or from a browser-based offering. - Document Database: Type of non-relational database that helps store, query, record and manage data in JSON formats - Document Management: Store, manage, and track all electronic documents in a centralized location - Document Storage: Store and organize documents in a centralized system - Employee Management: Track employee schedules, availability, and performance across projects and tasks - For First Responders: For fire departments, volunteer fire departments, public safety agencies, emergency medical service (EMS) teams, and other agencies. - Geographic Maps: Visualize locations on a map - Geolocation: Determines the location of a device using GPS or an IP address - Geospatial Mapping: Tracks vehicles for real-time updates on first responder or patient arrival - GPS: System to support the positioning, navigation, and timing (PNT) measurements of an object or individual - Group Messaging: Group messaging lets multiple people carry on a group conversation - Incident Dashboard: Visualizes emergency or disaster response and maintain task checklists, activity logs, and communications to ensure resolution. - Incident Management: Manage and track all disruptions and incidents - Incident Mapping: Track and visualize the location of incidents - Incident Response Checklists: Checklist to confirm the incident and response. - Instructor Management: Manage the instructor/teacher's schedule, tasks, responsibilities - Location Tracking: Identify the physical location of an individual, asset, device, etc. - Mass Alerts and Notifications: Broadcasts real-time updates and alerts to internal and external individuals when an incident escalates, and allows targeted updates to users based on location. - Mobile Access: Access software remotely via mobile devices - Mobile Application: Offers a mobile app version for volunteers to receive relevant information and manage their volunteer history. - Multi-Location: Manage and support multiple locations - Performance Reporting: Records operational data for each emergency service provision case - Post-Event Analysis: Generates reports and insights after each event to assess response efficiency and compliance, and identify areas for improvement. - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Record Audio: Records conversations within communication channels if necessary. - Records Management: Ability to record, store, update, and retrieve information - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Scenario Planning: Develop potential scenarios to identify risks and opportunities - Scheduling: Plan availability and assign specific time slots for tasks and resources - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Shift Management: Facilitate the scheduling and coordination of employee shifts - Status Tracking: Track the status over time for a request, process, asset, or transaction - Text-based Instant Messaging: Offers text-based instant messaging within the platform. - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Timesheet Management: Track the amount of time spent on a job or task - Training Management: Track employee/learner's progression through training programs - User Management: Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks --- Get Advice We can help you find the software with the features you need. ## Pricing Free Trial [View pricing plan details](https://www.capterra.com/p/196556/Active911/pricing/) ActiveAlert $16.65 Per User,Per Year It includes: - Instant call alerts with call type, address, notes and map - Tap-to-respond with responder status and personnel accountability - Mapping with directions, hydrants and map data - Group messaging - Mutual aid alert sharing at no extra cost - Works with any CAD or dispatch system - Free setup and support from real people ActiveComms $60.00 Per User,Per Year It includes: - Hear and talk on your radio channels from your phone - Push-to-talk over cellular or Wi-Fi - ActiveBridge connects a donor radio, 2 channels per bridge - Alert-triggered unmuting - Virtual channels: app-only talk groups, no radio needed - Listen-only mode for members who monitor without transmitting - Works alongside your existing radios - Free setup and support from real people Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.