# Guest Suite Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Guest Suite Software - reviews, pricing plans, popular comparisons to other Review Management products and more. Source: https://www.capterra.com/p/196590/Guest-Suite --- # Guest Suite Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Guest Suite ## What is Guest Suite? We help businesses boost their local visibility and build customer trust — especially through online reviews. Our solution lets you collect, respond to, analyze, and share customer reviews on Google, TripAdvisor, Pages Jaunes, Trustpilot, and many more… The best part? It’s all 100% automated. On average, our clients see a 200% increase in Google reviews within just one year. Even better — over 90% of the reviews collected through our platform are positive! We give a voice to your satisfied customers ⭐️ Beyond review management, Guest Suite is also a complete local marketing tool. You can manage all your business profiles — including your Google Business listings — and optimize them for stronger local SEO. Whether you’re an independent business or manage a multi-location network, boost your local visibility and drive more traffic to your stores with Guest Suite! ## What is Guest Suite used for? [Review Management](https://www.capterra.com/review-management-software/)[Reputation Management](https://www.capterra.com/reputation-management-software/)[Customer Satisfaction](https://www.capterra.com/customer-satisfaction-software/) Top alternative Featured Overall rating Based on 3 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Contact vendor for pricing Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Guest Suite?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.guest-suite.com&name=Guest Suite) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Guest Suite 4.7 (3) VS. [4.7 (704)](https://www.capterra.com/p/152997/BirdEye/reviews/) Starting Price Contact vendor Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.3 (3) Ease Of Use 4.7 (704) Value For Money 5.0 (1) Value For Money 4.5 (617) Customer Service 5.0 (2) Customer Service 4.6 (652) ## Guest Suite alternatives Highest Rated [5.0 (152)](https://www.capterra.com/p/210085/TrueReview/reviews/) Starting price $49.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [4.9 (43)](https://www.capterra.com/p/160682/ReputationStacker/reviews/) Starting price $63.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [4.7 (254)](https://www.capterra.com/p/149054/Brand24/reviews/) Starting price $199.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Trustpilot](https://www.capterra.com/p/169618/Trustpilot/) [4.5 (1,204)](https://www.capterra.com/p/169618/Trustpilot/reviews/) Starting price $299.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/169618/Trustpilot/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Customer Experience Management 4.0 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. Reporting/Analytics 4.0 (2) 50.00% of 2 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data Review Monitoring 4.5 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Automatically monitor and receive alerts for any new online reviews Feedback Management 4.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service Negative Feedback Management 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Identify, track, and respond to negative feedback Review Notification 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Notifies a business when a review is left Guest Suite 79 features Define levels of authorization for access to specific files or systems Dashboard to view the status of ongoing processes, identify current incidents and track past activities Software program that continuously adjusts its behavior based on observed data Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases Automatic reply functionality for incoming messages The process of developing, monitoring, and maintaining the brand value, reputation, and awareness across the target audience. Monitor social media posts or web that mention a particular brand Track and interpret campaign performance metrics Create a collection of marketing actions to complete specific goals and plan and analyze campaign results Survey designed to measure the Customer Effort Score & evaluate their satisfaction of using product or service Leave comments and notes on documents for others to view Evaluating strengths and weaknesses of companies with the same target audience Measure return on ad spend by tracking the actions people take such as sign up or download after engaging with ads Integration with third-party CRM systems Survey designed the measure customer satisfaction with a product, service, and more Encourage your customers to promote your company by providing materials, tools, and reward programs A collection of customer information such as contact details, demographics, previous interactions, etc. Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. Process of dividing customers into groups based on common characteristics Add customized logos and colors to align with company branding Customize contracts and forms to collect specific information Alter the layout and content of reports Pre-designed layouts that can be customized to match preferences and requirements Assembly of graphs and charts for visualizing and tracking statistics/metrics Import and export data to and from software applications Graphical representation of data Manage, store and organize emails within the system or via third-party apps Create and send email blasts/campaigns Pre-made examples and templates for emails Enables employees to promote their company by supplying them with materials, tools, and reward programs Tracks metrics that provide insight into how a user interacts with any interface or product Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service Games or game-like elements to track progress and reward accomplishments Use AI to generate content in the form of text, images, videos, etc. Track and monitor a specific set of keywords Observe and track the demand, usage, progress or quality of a system, product, or user Manage multiple campaigns in one system Allows for businesses to run a variety of different campaigns across different channels Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Collect information from multiple sources Multiple channels (email, web link, or social media) to distribute products, services, or surveys to customers Coordinate marketing efforts across channels (email, landing pages, social media, etc.) Manage and support multiple languages Manage and support multiple locations Identify, track, and respond to negative feedback Measuring and analyzing Net Promoter Scores to evaluate customer loyalty and satisfaction levels A set of indicators that tracks the performance of networks, applications, systems, teams, etc. Predict future data based on historical data sets Streamlining repetitive tasks and activities through automated and predefined workflows Ratings/Reviews Analyze and gain insights into data in real-time Receive data and information in real time Notifications that are delivered to users as soon as an event occurs Active reporting of data and metrics Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Monitor and manage customers' perceptions about a business, product, or service Planning and managing of resources and procedures to mitigate the impact of events and incidents Allows businesses to manage badges from review websites. Automatically monitor and receive alerts for any new online reviews Notifies a business when a review is left Allows businesses to request reviews from their customers Share internal and external reviews on social media platforms Automatically calculate score after the assessment Categorize emotions expressed in written text or images and identify if they are positive, negative or neutral Optimize and manage the search engine optimization efforts for a website or digital content Allow users to access multiple services after entering their login credentials once Send messages via SMS Create and administer polls and surveys Gauge satisfaction and receive information for improvement and success Create, save, and re-purpose templates for emails, forms, etc. Process of extracting and classifying information from text, such as tweets, emails, product reviews, etc Set up connections to third-party platforms to improve business processes Review data from past periods to reveal recurring tendencies and predict future performance Interact with data visualization elements, such as charts and graphs, to drill down into data Seamlessly integrates with 3rd party websites Ability that lets users rebrand the software to make it look like their own An extended application or connector that enables users to perform additional services with their current set of tools Get Advice We can help you find the software with the features you need. Features 3.7 (3) 3.7 Based on 3 reviews ## Pricing Value for money 5.0 (1) ### Starting price Contact vendor for pricing Free trial available Value for money 5.0 (1) 5.0 Based on 1 reviews ## Integrations [ WordPress](https://www.capterra.com/p/131687/WordPress/)[ Trustpilot](https://www.capterra.com/p/169618/Trustpilot/)[ Typeform](https://www.capterra.com/p/137289/Typeform/)[ Mews](https://www.capterra.com/p/145487/Mews-Commander/)[ Google My Business Post Scheduler](https://www.capterra.com/p/186090/Google-My-Business-Post-Scheduler/)[ Google My Business Pro Services](https://www.capterra.com/p/186094/Google-My-Business-Pro-Services/)[ Google My Business Review Manager](https://www.capterra.com/p/186091/Google-My-Business-Review-Manager/)[ Google Business Review Link Generator](https://www.capterra.com/p/205038/Google-Business-Review-Link-Generator/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 5.0 (2) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (2) 5.0 Based on 2 reviews ## User reviews Overall rating 4.7 Based on 3 reviews Filter by rating 5(2) 4(1) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent P. Paul .. Directeur marketing Textiles ### "Super outil de gestion des avis et fiches Google" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 16, 2025 Logiciel simple d'utilisation, qui permet d'aller très loin dans la gestion des avis mais surtout dans l'analyse de la satisfaction client grâce à la nouvelle analyse sémantique. Un accompagnement au top, toujours dispo ! Pros Logiciel ultra intuitif et ergonomique. Pratiquement 90% de ma gestion d'e-réputation est automatisé. Je n'ai jamais besoin de m'en soucier. Que ce soit la collecte d'avis ou la réponse aux avis, tout se fait automatiquement. Cons Pas la possibilité de publier ou faire des posts directement sur les réseaux sociaux pour mettre en avant les avis. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Florian B. Développeur back-end Professional Training & Coaching ### "Une solution de gestion de e-réputation efficace" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 February 7, 2024 Pros Les avis issus de nombreuses plateformes d'avis rassemblés sur une seule page, la possibilité de répondre aux avis directement depuis l'outil sur certaines plateformes, les enquêtes de satisfaction personnalisables Cons L'interface pas toujours très intuitive et assez vieillissante sur certains écrans de l'outil Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. MV Morgane V. Chargée de communication Consumer Goods ### "Outil recueil avis clients" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 9/10 September 23, 2022 Pros L'enquête est personnalisable et permet d'aborder tous les points nécessaires au recueil de l'avis client. La version booster est un vrai plus. Il est très facile de répondre aux avis déposés par les clients. Le service client est plutôt réactif et vous accompagne si vous rencontrez des problèmes dans la configuration ou l'envoi d'enquêtes. Cons Attention à bien rentrer les bonnes informations lors de l'import pour avoir un suivi des clients que vous allez solliciter à plusieurs reprises. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)