# Guest Suite Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Guest Suite Software - reviews, pricing plans, popular comparisons to other Review Management products and more. Source: https://www.capterra.com/p/196590/Guest-Suite --- # Guest Suite Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on June 18, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Guest Suite ## What is Guest Suite? Guest Suite est une solution française de gestion des avis clients, d'e-réputation et de Presence Management, certifiée NF Service Avis en ligne par l'AFNOR. La plateforme centralise la collecte, la diffusion et l'analyse des avis sur Google et les principales plateformes du marché, depuis un tableau de bord unique. Ses fonctionnalités couvrent la collecte automatisée d'avis, la réponse aux avis par IA, une analyse sémantique poussée, l'analyse concurrentielle, le suivi de la note et du SEO local, ainsi que la gestion des accès par établissement pour les réseaux. Guest Suite s'adresse aussi bien aux indépendants qu'aux réseaux multi-établissements : hôtellerie-restauration, immobilier, automobile, retail, service à la personne, banque & Assurance et franchises en tout genre. Un essai gratuit est possible, une offre souvent destiné aux indépendants. Une démo également, qui plaira plus aux réseaux. Éditeur français, accompagnement client dédié, données hébergées en France. ## What is Guest Suite used for? [Review Management](https://www.capterra.com/review-management-software/)[Reputation Management](https://www.capterra.com/reputation-management-software/)[Customer Satisfaction](https://www.capterra.com/customer-satisfaction-software/) Top alternative Featured Overall rating Based on 3 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price €39 Other, Per Month Free trial available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Guest Suite?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.guest-suite.com&name=Guest Suite) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Guest Suite 4.7 (3) VS. [4.7 (704)](https://www.capterra.com/p/152997/BirdEye/reviews/) Starting Price €39 Other, Per Year Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.3 (3) Ease Of Use 4.7 (1,204) Value For Money 5.0 (1) Value For Money 4.5 (835) Customer Service 5.0 (2) Customer Service 4.6 (840) ## Guest Suite alternatives [4.9 (46)](https://www.capterra.com/p/160682/ReputationStacker/reviews/) Starting price $63.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars Highest Rated [5.0 (154)](https://www.capterra.com/p/210085/TrueReview/reviews/) Starting price $49.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [4.7 (254)](https://www.capterra.com/p/149054/Brand24/reviews/) Starting price $199.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.6 (41)](https://www.capterra.com/p/239159/GatherUp/reviews/) Starting price $99.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars ## FAQs about Guest Suite Overview ### What company size and specific industries is Guest Suite built for? Guest Suite is designed for independent businesses and multi-location networks across physical points of sale, as well as professionals without a storefront. It fits companies that serve customers in person, including retail, service, and other location-based operations, whether they run a single site or many locations. Features and Usability ### What are the key features of Guest Suite? Guest Suite offers reputation management, review generation, review monitoring, and review request tools, along with ratings/reviews display, response management, and alerts/notifications. It also includes survey and feedback management, sentiment analysis, multi-channel data collection, customizable reports, dashboard analytics, and integrations for CRM, API, and third-party systems. Integrations ### Which third-party tools and platforms does Guest Suite integrate with? Guest Suite integrates with over 20 third-party tools and platforms, including Google Business Review Link Generator, Google My Business Post Scheduler, Google My Business Pro Services, Google My Business Review Manager, Trustpilot, Typeform, Mews, and Booking. It also connects with Asterio, Ava, FASTbook, GeHo, Kepler, LoungeUp, Medialog Hotel, Misterbooking PMS, Resalys, VEGA, Welogin, and Winhotel. Getting Started and Support ### What training and onboarding options does Guest Suite offer? Guest Suite offers live online sessions, webinars, documentation, and videos for team training and onboarding. Live online sessions and webinars support guided instruction, while documentation and videos provide written and visual reference material for self-paced learning and review. Getting Started and Support ### What customer support options does Guest Suite offer? Guest Suite provides email/help desk, FAQ/forum, knowledge base, phone support, and chat. No reviewer feedback on support is available in the catalog data, so support quality, response times, and common frustrations cannot be assessed from user sentiment here. ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Customer Experience Management 4.0 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. Reporting/Analytics 4.0 (2) 50.00% of 2 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data Review Monitoring 4.5 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Automatically monitor and receive alerts for any new online reviews Feedback Management 4.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service Negative Feedback Management 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Identify, track, and respond to negative feedback Review Notification 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Notifies a business when a review is left Guest Suite 93 features Define levels of authorization for access to specific files or systems Dashboard to view the status of ongoing processes, identify current incidents and track past activities A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users Software program that continuously adjusts its behavior based on observed data Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases Automatic reply functionality for incoming messages The process of developing, monitoring, and maintaining the brand value, reputation, and awareness across the target audience. Monitor social media posts or web that mention a particular brand Track and interpret campaign performance metrics Create a collection of marketing actions to complete specific goals and plan and analyze campaign results Plan and strategize marketing campaigns Set campaign schedules by selecting start, pause, and end dates Group campaigns by project, client, or campaign for better management. Survey designed to measure the Customer Effort Score & evaluate their satisfaction of using product or service Identify customers at risk of migration and activate strategies to retain them Provides a channel for team members to share AI models, media files, communicate, and work together Leave comments and notes on documents for others to view Manage and track all internal and external communication conducted via calls, email, text, or chat Evaluating strengths and weaknesses of companies with the same target audience Plan to upload and publish specific content on social media platforms, screens etc. Improving user journey to boost the percentage of visitors who take a desired action (sign-ups or purchases) Measure return on ad spend by tracking the actions people take such as sign up or download after engaging with ads Integration with third-party CRM systems Survey designed the measure customer satisfaction with a product, service, and more Encourage your customers to promote your company by providing materials, tools, and reward programs A collection of customer information such as contact details, demographics, previous interactions, etc. Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. Process of dividing customers into groups based on common characteristics Add customized logos and colors to align with company branding Customize data fields to support various needs and use cases Customize contracts and forms to collect specific information Alter the layout and content of reports Pre-designed layouts that can be customized to match preferences and requirements Assembly of graphs and charts for visualizing and tracking statistics/metrics Import and export data to and from software applications Graphical representation of data Assemble applications and processes by dragging over and arranging pre-built components Manage, store and organize emails within the system or via third-party apps Create and send email blasts/campaigns Pre-made examples and templates for emails Enables employees to promote their company by supplying them with materials, tools, and reward programs Tracks metrics that provide insight into how a user interacts with any interface or product Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service Games or game-like elements to track progress and reward accomplishments Use AI to generate content in the form of text, images, videos, etc. Track and monitor a specific set of keywords Manage the process of attracting and converting business prospects into leads Monitoring brand mentions, clicks, backlinks, and engagement of distributed content like blogs, press releases, or social media posts. Observe and track the demand, usage, progress or quality of a system, product, or user Manage multiple campaigns in one system Allows for businesses to run a variety of different campaigns across different channels Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Collect information from multiple sources Multiple channels (email, web link, or social media) to distribute products, services, or surveys to customers Coordinate marketing efforts across channels (email, landing pages, social media, etc.) Manage and support multiple languages Manage and support multiple locations Identify, track, and respond to negative feedback Measuring and analyzing Net Promoter Scores to evaluate customer loyalty and satisfaction levels A set of indicators that tracks the performance of networks, applications, systems, teams, etc. Predict future data based on historical data sets Ratings/Reviews Analyze and gain insights into data in real-time Receive data and information in real time Notifications that are delivered to users as soon as an event occurs Active reporting of data and metrics Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Monitor and manage customers' perceptions about a business, product, or service Planning and managing of resources and procedures to mitigate the impact of events and incidents Allows businesses to manage badges from review websites. Automatically monitor and receive alerts for any new online reviews Notifies a business when a review is left Allows businesses to request reviews from their customers Share internal and external reviews on social media platforms Automatically calculate score after the assessment Search and filter data across systems to locate required information by entering keywords or certain criteria Categorize emotions expressed in written text or images and identify if they are positive, negative or neutral Optimize and manage the search engine optimization efforts for a website or digital content Allow users to access multiple services after entering their login credentials once Send messages via SMS Create and administer polls and surveys Gauge satisfaction and receive information for improvement and success Create, save, and re-purpose templates for emails, forms, etc. Process of extracting and classifying information from text, such as tweets, emails, product reviews, etc Set up connections to third-party platforms to improve business processes Review data from past periods to reveal recurring tendencies and predict future performance Interact with data visualization elements, such as charts and graphs, to drill down into data Seamlessly integrates with 3rd party websites Ability that lets users rebrand the software to make it look like their own An extended application or connector that enables users to perform additional services with their current set of tools Streamlining repetitive tasks and activities through automated and predefined workflows Get Advice We can help you find the software with the features you need. Features 3.7 (3) 3.7 Based on 3 reviews ## Pricing Value for money 5.0 (1) Free Trial Free Version Pack Étoiles €39.00 Other,Per Month It includes: - L'offre préférée des indépendants Value for money 5.0 (1) 5.0 Based on 1 reviews ## Integrations [ WordPress](https://www.capterra.com/p/131687/WordPress/)[ Trustpilot](https://www.capterra.com/p/169618/Trustpilot/)[ Typeform](https://www.capterra.com/p/137289/Typeform/)[ Mews](https://www.capterra.com/p/145487/Mews-Commander/)[ Google My Business Post Scheduler](https://www.capterra.com/p/186090/Google-My-Business-Post-Scheduler/)[ Google My Business Pro Services](https://www.capterra.com/p/186094/Google-My-Business-Pro-Services/)[ Google My Business Review Manager](https://www.capterra.com/p/186091/Google-My-Business-Review-Manager/)[ Google Business Review Link Generator](https://www.capterra.com/p/205038/Google-Business-Review-Link-Generator/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 5.0 (2) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (2) 5.0 Based on 2 reviews ## User reviews Overall rating 4.7 Based on 3 reviews Filter by rating 5(2) 4(1) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent P. Paul .. Directeur marketing Textiles ### "Super outil de gestion des avis et fiches Google" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 16, 2025 Logiciel simple d'utilisation, qui permet d'aller très loin dans la gestion des avis mais surtout dans l'analyse de la satisfaction client grâce à la nouvelle analyse sémantique. Un accompagnement au top, toujours dispo ! Pros Logiciel ultra intuitif et ergonomique. Pratiquement 90% de ma gestion d'e-réputation est automatisé. Je n'ai jamais besoin de m'en soucier. Que ce soit la collecte d'avis ou la réponse aux avis, tout se fait automatiquement. Cons Pas la possibilité de publier ou faire des posts directement sur les réseaux sociaux pour mettre en avant les avis. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Florian B. Développeur back-end Professional Training & Coaching ### "Une solution de gestion de e-réputation efficace" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 February 7, 2024 Pros Les avis issus de nombreuses plateformes d'avis rassemblés sur une seule page, la possibilité de répondre aux avis directement depuis l'outil sur certaines plateformes, les enquêtes de satisfaction personnalisables Cons L'interface pas toujours très intuitive et assez vieillissante sur certains écrans de l'outil Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. MV Morgane V. Chargée de communication Consumer Goods ### "Outil recueil avis clients" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 9/10 September 23, 2022 Pros L'enquête est personnalisable et permet d'aborder tous les points nécessaires au recueil de l'avis client. La version booster est un vrai plus. Il est très facile de répondre aux avis déposés par les clients. Le service client est plutôt réactif et vous accompagne si vous rencontrez des problèmes dans la configuration ou l'envoi d'enquêtes. Cons Attention à bien rentrer les bonnes informations lors de l'import pour avoir un suivi des clients que vous allez solliciter à plusieurs reprises. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.