Best For

We´ve served a variety of clients for 25 years, from large outsourcers through to small and medium companies, who use it for multiple purposes such as customer care, telesales and debt collections

Product Details

An omnichannel software solution for contact centers, we have served a variety of clients for the past 25 years, from large outsourcers through to small and medium businesses, who use the solution for customer care, telesales and debt collections. Channels: Voice, email, SMS, live chat, Twitter, Telegram & Facebook Messenger. Outbound predictive, preview and progressive dialer, agentless mode, CRM integration.

Contact Details

Adventus Systems Iberica

https://www.icr-evolution.com

Founded in 1994

Located in Spain

No Media

Starting Price

  • Not provided by vendor

Free Demo

  • Yes

Platform

  • Installed - Mac
  • Cloud, SaaS, Web
  • Installed - Windows
  • Mobile - iOS Native
  • Mobile - Android Native

Training

  • In Person
  • Live Online
  • Webinars
  • Documentation

Support

  • Business Hours

ICR Evolution Features

Blended Call Center
Call Logging
Call Scripting
Call recording
Campaign Management
Escalation Management
Inbound Call Center
Interactive Voice Response
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics