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Pros
How easy it is to void/refund a credit card transaction.
I love using the floorplan for assigning, vacating, and moving exhibitors all around. It's so easy to move exhibitors and change the pricing all at the touch of a button.
Cons
The Addmin side was very difficult to use many tabs you had to go to apply reg type, add transactions, add payment. We had problem with the promo codes not working.
Overall updates made by Pathable often affected our program poorly - one such was discovered during our program.
"My thoughts with GTR "
Overall: Was a disappointed on the system and customer services always saying we will get back to you. They wont get back to us until days after or even weeks after. This system needs much work.
Pros: The front side of the registration was easy to use.
Cons: The Addmin side was very difficult to use many tabs you had to go to apply reg type, add transactions, add payment. We had problem with the promo codes not working. When we would try to save something it wouldnt take our change, it wouldnt save it. The system was very SLOW not only for us but for our customers, we had double transactions dues to this. In order to add a registration on the admin side it would take me like 15 mins due to being slow. The group registration didnt work well, that needs a lot of work to be done. Some cancelations work ok and some you couldnt cancel at all we had so many issue we were always emailing GTR for help and that would put us behind on work and helping our customers. Until this day we still have pending issues with our customers because we are still waiting to hear back from GTR. My thoughts the ADMIN side needs lots of work and make it more easier to use.
"Not satisfied with GTR"
Overall: It's not easy to work with specially when we have so many issues/problems that can't get resolved fast.
Pros: How easy it is to void/refund a credit card transaction.
Cons: I don't like how the option group is set up it's very confusing, the system is slow, we had problems entering purchase order payments, it wouldn't accept the promo codes, the confirmation receipts would show all the changes we would make to the registrations, the group cancellation is horrible, it will not allow us to remove certain attendees and keep some of them it would not give us a balance due for the remaining attendees. Many times the program would note save our changes/notes.
Vendor Response