# Axialys Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Axialys Software - reviews, pricing plans, popular comparisons to other Telephony products and more. Source: https://www.capterra.com/p/196633/Centrex/ --- # Axialys Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on July 21, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support) Axialys ## What is Axialys? Axialys is cloud telephony and contact center software that optimizes call flow with features like real-time tracking, advanced reporting, and interactive voice response. Supervisors use live dashboards to monitor performance, while call recording and sentiment analysis enhance quality assurance. AI-powered tools streamline operations: Voice Pilot automates customer inquiries with conversational AI, Voice Assistant helps agents retrieve information during calls, and Voice Monitoring transcribes and tags interactions for analysis. Axialys integrates with CRM systems via CTI connectors or APIs, centralizing customer data. It supports VoIP telephony for managing calls through web browsers, with GDPR-compliant data storage in French data centers. The platform automates administrative tasks, reduces post-call handling time, and routes calls based on customizable rules, combining telephony controls with CRM data in a unified interface. ## What is Axialys used for? [Contact Center](https://www.capterra.com/contact-center-software/)[Business Phone Systems](https://www.capterra.com/business-phone-systems-software/)[Customer Experience](https://www.capterra.com/customer-experience-software/) Top alternative Featured Overall rating Based on 0 user reviews Reviews sentiment Positive \- Neutral \- Negative \- ### Starting price Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Axialys?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.axialys.com/&name=Axialys) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Axialys 0.0 VS. [4.7 (1,787)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting Price Contact vendor Starting Price $15 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 0.0 (0) Ease Of Use 4.6 (1,767) Value For Money 0.0 (0) Value For Money 4.6 (1,517) Customer Service 0.0 (0) Customer Service 4.7 (1,536) ## Axialys alternatives [4.4 (467)](https://www.capterra.com/p/158704/3CX/reviews/) Starting price $350.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 88% of reviewers rated it above 4 stars [4.7 (41)](https://www.capterra.com/p/215555/Clarity-Business-Phone-System/reviews/) Starting price $18.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [CloudTalk](https://www.capterra.com/p/182004/CloudTalk/) [4.4 (269)](https://www.capterra.com/p/182004/CloudTalk/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 88% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/182004/CloudTalk/) [ZIWO](https://www.capterra.com/p/171265/ZIWO/) [4.6 (109)](https://www.capterra.com/p/171265/ZIWO/reviews/) Starting price $40.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/171265/ZIWO/) ## FAQs about Axialys Overview ### What company size and specific industries is Axialys built for? Axialys is designed for call centers, customer service departments, and contact centers across industries such as insurance, retail, tourism, logistics, and energy. It fits organizations that manage frequent customer interactions and need a dedicated communication platform, from service-focused teams to larger operational departments. Features and Usability ### What are the key features of Axialys? Axialys offers call center management features including automatic call distribution, call routing, IVR, queue management, call transfer, and callback scheduling. It also includes call recording, call transcription, AI summarization, sentiment analysis, reporting and analytics, real-time monitoring, CRM, API, and VoIP. Integrations ### Which third-party tools and platforms does Axialys integrate with? Axialys integrates with 6 third-party platforms for CRM and customer support, including Dynamics 365, HubSpot CRM, Salesforce Service Cloud, Zendesk Suite, Freshdesk, and easiware. These catalog integrations cover common service and sales workflows across contact center and help desk environments. Getting Started and Support ### What training and onboarding options does Axialys offer? Axialys provides live online sessions, webinars, and documentation to help teams get started. Live online sessions and webinars support guided training, while documentation offers written reference material for self-paced learning and feature lookup. Getting Started and Support ### What customer support options does Axialys offer? Axialys provides phone support for customer assistance. No reviewer sentiment about support quality is available, so support experience details such as response speed, helpfulness, or common frustrations cannot be described from the catalog data. ## Features AI summary Based on 2,206 Telephony reviews Capterra reviewers highlight these as the top features buyers look for in telephony software: - **VoIP Connection** (**55%** of reviewers rated this feature as critical) - **Call Routing** (**44%**) - **Call Monitoring** (**38%**) Axialys supports **Call Routing**, which helps businesses direct incoming calls to the right agents or departments more efficiently. However, it does not offer **VoIP Connection** or **Call Monitoring**. Instead, it provides **Call Center Management** (**38%**) and **Call Recording** (**40%**), which can still support day-to-day phone operations and call documentation. Together, these features help businesses manage call flows, keep records of customer conversations, and improve team oversight. AI Summarization Uses AI to condense large amounts of text, audio, or video data into a coherent form API Application programming interface that allows for integration with other systems/databases Automated Routing Tickets are automatically assigned to specific agents based on predefined rules Automatic Call Distribution Distribute/route/connect calls Callback Scheduling Schedules callback times Call Center Management Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. Axialys 25 features Uses AI to condense large amounts of text, audio, or video data into a coherent form Application programming interface that allows for integration with other systems/databases Tickets are automatically assigned to specific agents based on predefined rules Distribute/route/connect calls Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. Record the audio of phone conversations for quality assurance purposes Sends voice calls to a specific queue based on predetermined criteria Process to identify source of incoming calls, date, time, duration or caller type using a unique phone number Voice conversion to text Transfers live calls to other agents Schedules callback times AI-based platform which conducts a conversation via auditory or textual methods Computer-telephony integration is the use of computers to manage telephone calls Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Assembly of graphs and charts for visualizing and tracking statistics/metrics A call center that primarily receives calls, typically customer service focused Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response Observe and track the demand, usage, progress or quality of a system, product, or user Monitor wait time and abandonment for incoming requests that have not been routed Active monitoring of systems, applications, or networks Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Categorize emotions expressed and identify if they are positive, negative or neutral Attach digital tags to documents and assets for identification, search, or monitoring purposes Process of extracting and classifying information from text, such as tweets, emails, product reviews, etc Get Advice We can help you find the software with the features you need. ## Pricing ### Starting price Free trial not available ## Integrations [ Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/)[ HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)[ Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[ Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[ Salesforce Service Cloud](https://www.capterra.com/p/136189/Salesforce/)[ easiware](https://www.capterra.com/p/164607/Easi-CRM/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.