--- title: "Axialys Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Axialys Software - reviews, pricing plans, popular comparisons to other Telephony products and more." source_url: "https://www.capterra.com/p/196633/Centrex/" page_type: "product" language: "en" --- # Axialys Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 4, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support) Axialys ## What is Axialys? Axialys is cloud telephony and contact center software that optimizes call flow with features like real-time tracking, advanced reporting, and interactive voice response. Supervisors use live dashboards to monitor performance, while call recording and sentiment analysis enhance quality assurance. AI-powered tools streamline operations: Voice Pilot automates customer inquiries with conversational AI, Voice Assistant helps agents retrieve information during calls, and Voice Monitoring transcribes and tags interactions for analysis. Axialys integrates with CRM systems via CTI connectors or APIs, centralizing customer data. It supports VoIP telephony for managing calls through web browsers, with GDPR-compliant data storage in French data centers. The platform automates administrative tasks, reduces post-call handling time, and routes calls based on customizable rules, combining telephony controls with CRM data in a unified interface. ## What is Axialys used for? [Contact Center](https://www.capterra.com/contact-center-software/)[Business Phone Systems](https://www.capterra.com/business-phone-systems-software/)[Customer Experience](https://www.capterra.com/customer-experience-software/) Top alternative Featured Overall rating Based on 0 user reviews Reviews sentiment Positive \- Neutral \- Negative \- ### Starting price Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Axialys?[Manage this product listing](https://www.g2.com/products/axialys/claim_requests/new?auto=true) ## Axialys Overview Updated September 2026 AI summary Axialys delivers cloud-based telephony solutions for businesses of all sizes, supporting needs in business phone systems, contact centers, and customer experience. Its platform enables call center management, call routing, IVR, and call recording, while optional features like automatic call distribution, CRM integration, and real-time monitoring allow organizations to tailor communications and reporting to their operational requirements. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Axialys 0.0 VS. [4.7 (1,789)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting Price Contact vendor Starting Price $15 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 0.0 (0) Ease Of Use 4.6 (1,769) Value For Money 0.0 (0) Value For Money 4.6 (1,519) Customer Service 0.0 (0) Customer Service 4.7 (1,538) ## Axialys alternatives [4.2 (466)](https://www.capterra.com/p/184709/Aircall/reviews/) Starting price $40.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 83% of reviewers rated it above 4 stars [4.4 (512)](https://www.capterra.com/p/180158/Twilio-Communications-Platform/reviews/) Starting price $0.01 Per User, Per Month Pricing Options Free Trial Free Version User Rating 88% of reviewers rated it above 4 stars [4.4 (468)](https://www.capterra.com/p/158704/3CX/reviews/) Starting price $350.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 88% of reviewers rated it above 4 stars [CTM](https://www.capterra.com/p/152004/Call-tracking-software/) [4.7 (159)](https://www.capterra.com/p/152004/Call-tracking-software/reviews/) Starting price $79.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/152004/Call-tracking-software/) ## FAQs about Axialys Overview ### What company size and specific industries is Axialys built for? Axialys is designed for call centers, customer service departments, and contact centers across industries such as insurance, retail, tourism, logistics, and energy. It is a fit for organizations that manage high volumes of customer communications in service-driven operations. Features and Usability ### What are the key features of Axialys? Axialys offers call center management features such as automated routing, automatic call distribution, IVR, queue management, call transfer, and callback scheduling. It also includes call recording, call transcription, AI summarization, sentiment analysis, and reporting & analytics, plus CRM, CTI, VoIP, chatbot, and API support. Integrations ### Which third-party tools and platforms does Axialys integrate with? Axialys integrates with 6 third-party platforms for CRM and support workflows, including Dynamics 365, HubSpot CRM, Salesforce Service Cloud, Zendesk Suite, Freshdesk, and easiware. These catalog integrations cover customer relationship management and help desk environments used for contact handling and case management. Getting Started and Support ### What training and onboarding options does Axialys offer? Axialys provides live online training, webinars, and documentation to help teams get started. Live online sessions support guided setup and direct instruction, webinars allow structured training for groups, and documentation gives written reference material for self-paced review and feature lookup. Getting Started and Support ### What customer support options does Axialys offer? Axialys provides phone support for customer assistance. With no reviewer feedback available about support experiences, no reliable claims can be made about response speed, helpfulness, or common frustrations. The catalog only confirms phone-based contact as the support channel listed for Axialys. ## Features AI summary Based on 2,215 Telephony reviews Capterra reviewers highlight these as the telephony features buyers care about most: - **VoIP Connection** (**54%** of reviewers rated this feature as critical) - **Call Routing** (**44%**) - **Call Monitoring** (**39%**) Axialys includes **Call Routing**, which helps teams direct incoming calls to the right agents or departments more efficiently. However, it does not offer **VoIP Connection** or **Call Monitoring**. Instead, it provides **Call Recording** (**40%**) and **Call Center Management** (**38%**), which still cover important telephony needs for handling customer interactions and overseeing call activity. Together, these features help businesses improve call handling, keep better records of conversations, and give teams a clearer way to manage daily communication. AI Summarization Uses AI to condense large amounts of text, audio, or video data into a coherent form API Application programming interface that allows for integration with other systems/databases Automated Routing Tickets are automatically assigned to specific agents based on predefined rules Automatic Call Distribution Distribute/route/connect calls Callback Scheduling Schedules callback times Call Center Integration Integration with third-party call center software Axialys 26 features ### All Features - AI Summarization: Uses AI to condense large amounts of text, audio, or video data into a coherent form - API: Application programming interface that allows for integration with other systems/databases - Automated Routing: Tickets are automatically assigned to specific agents based on predefined rules - Automatic Call Distribution: Distribute/route/connect calls - Call Center Integration: Integration with third-party call center software - Call Center Management: Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. - Call Recording: Record the audio of phone conversations for quality assurance purposes - Call Routing: Sends voice calls to a specific queue based on predetermined criteria - Call Tracking: Process to identify source of incoming calls, date, time, duration or caller type using a unique phone number - Call Transcription: Voice conversion to text - Call Transfer: Transfers live calls to other agents - Callback Scheduling: Schedules callback times - Chatbot: AI-based platform which conducts a conversation via auditory or textual methods - Computer Telephony Integration: Computer-telephony integration is the use of computers to manage telephone calls - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Inbound Call Center: A call center that primarily receives calls, typically customer service focused - IVR: Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Queue Management: Monitor wait time and abandonment for incoming requests that have not been routed - Real-Time Monitoring: Active monitoring of systems, applications, or networks - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Sentiment Analysis: Categorize emotions expressed and identify if they are positive, negative or neutral - Tagging: Attach digital tags to documents and assets for identification, search, or monitoring purposes - Text Analysis: Process of extracting and classifying information from text, such as tweets, emails, product reviews, etc --- Get Advice We can help you find the software with the features you need. ## Pricing ### Starting price Free trial not available ## Integrations [ Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/)[ HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)[ Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[ Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[ Salesforce Service Cloud](https://www.capterra.com/p/136189/Salesforce/)[ easiware](https://www.capterra.com/p/164607/Easi-CRM/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.