# ServoDesk Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about ServoDesk Software - reviews, pricing plans, popular comparisons to other Help Desk products and more. Source: https://www.capterra.com/p/196664/Simplisys-Service-Desk --- # ServoDesk Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. 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[Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) ServoDesk ## What is ServoDesk? Improve service performance with ServoDesk. By adopting the latest web technologies including AI ServoDesk is designed to enable service departments to prioritise and resolve issues speedily in line with Resolution targets (sla's) . Ease of Use and Automations are at the heart of ServoDesk, from code less workflows to Ai powered knowledge management and self help. One of the best things about ServoDesk is how it delivers true Enterprise Service Management by enabling different departments to adopt best practice in service delivery. Whether it's IT, Facilities, HR, or any other department, they can all use the same platform and configured the system to meet the individual departments needs. ## What is ServoDesk used for? [Help Desk](https://www.capterra.com/help-desk-software/)[ITSM](https://www.capterra.com/itsm-software/)[CMDB](https://www.capterra.com/cmdb-software/) Top alternative Featured Overall rating Based on 18 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price £20 Per User, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for ServoDesk?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.servodesk.com&name=ServoDesk) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### ServoDesk 4.9 (18) VS. [4.4 (4,079)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting Price £20 Per User, Per Month Starting Price $39 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.9 (18) Ease Of Use 4.3 (3,603) Value For Money 4.9 (16) Value For Money 4.2 (2,657) Customer Service 5.0 (17) Customer Service 4.3 (2,766) ## ServoDesk alternatives [4.5 (3,414)](https://www.capterra.com/p/124981/Freshdesk/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars Highest Rated [4.7 (1,777)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.5 (692)](https://www.capterra.com/p/132997/Freshservice/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.5 (768)](https://www.capterra.com/p/227102/JIRA-Service-Management/reviews/) Starting price $20.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/196664/ServoDesk/alternatives/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Alerts/Escalation 4.8 (4) 75.00% of 4 reviewers that rated this feature as important or highly important System alerts about the need to escalate an issue or request Knowledge Base Management 5.0 (4) 50.00% of 4 reviewers that rated this feature as important or highly important Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support Automated Routing 4.7 (3) 100.00% of 3 reviewers that rated this feature as important or highly important Tickets are automatically assigned to specific agents based on predefined rules Ticket Management 5.0 (3) 33.33% of 3 reviewers that rated this feature as important or highly important Track, manage, or resolve user requests and IT incidents/issues Interaction Tracking 5.0 (2) 0.00% of 2 reviewers that rated this feature as important or highly important Track interaction history by documenting conversations for contacts Call Center Management 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. ServoDesk 91 features Define levels of authorization for access to specific files or systems Dashboard to view the status of ongoing processes, identify current incidents and track past activities Track and document all activities across devices, networks, and other systems A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users System alerts about the need to escalate an issue or request Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Tools for the systematic analysis of various types of data or statistics Application programming interface that allows for integration with other systems/databases Manage the process of evaluating documents or requests submitted for approval Manage assets throughout their lifecycle to optimize profit Monitor the usage of assets, such as equipment, tools, software, etc., throughout their lifecycle Assign issues and tasks based on availability or required skills A record of all activities within the system, including user access, changes made, etc. Tickets are automatically assigned to specific agents based on predefined rules Create and automatically send premade copy in response to customer messages Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. Shortcuts for inputting frequently used messages Monitor service demand and performance to plan for adequate resources that meet business needs Work on a set of tasks related to a particular charge, patient, legal issue or any other complex entity or process Track and monitor efficient handling of all changes/transitions Communicate using direct chat or messages within the system Private online space that lets businesses securely share documents and provide information access to clients Configuration Management Database Provides a channel for team members to share media files, communicate, and work together Identify component attributes like servers, hardware, software, and manage relationships across all services Track, store, and access client contracts or licenses Track customer complaints from initiation through resolution A collection of customer information such as contact details, demographics, previous interactions, etc. Provide online support for your customers through live chat or help desk functionality Add customized logos and colors to align with company branding Customize data fields to support various needs and use cases Customize contracts and forms to collect specific information Alter the layout and content of reports Pre-designed layouts that can be customized to match preferences and requirements Creation and customization of dashboards Import and export data to and from software applications Store and organize documents in a centralized system Assemble applications and processes by dragging over and arranging pre-built components Manage, store and organize emails within the system or via third-party apps Pre-made examples and templates for emails Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service Store, manage and track all forms in a centralized location Managing service requests, incidents, IT issues & support with a ticketing system Organize, prioritize, and manage incoming communications Manage and track all disruptions and incidents Track interaction history by documenting conversations for contacts Track and manage inventory levels to maintain proper supply Identify and respond to unexpected problems or failures (ie. "negative events") Record and follow the progress of every issue Managing inventories and tracking changes to hardware and software configurations Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support Gather, organize, share, and analyze knowledge in terms of resources, documents, and people skills Ability to chat online in real time Templated responses for responding quickly to recurring support requests Access software remotely via mobile devices Access the system via a mobile application Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Manage inventory, communication, marketing, orders & more across warehouses, stores and online channels A set of indicators that tracks the performance of networks, applications, systems, teams, etc. Adjust communications based on previous interactions or personal preferences Arrange tasks based on the level of priority or urgency Identify and solve underlying cause of incident(s), and prevent future incidents from occurring Plan and coordinate all the resources, costs and time needed to execute assignments Monitor wait time and abandonment for incoming requests that have not been routed Analyze and gain insights into data in real-time Engage in direct, instant messaging with customers, users, etc. Active monitoring of systems, applications, or networks Notifications that are delivered to users as soon as an event occurs Active reporting of data and metrics Receive system updates as soon as any changes are made Planning, scheduling, and overseeing the release of software or system changes into a live or production environment Access work applications remotely, for when working away from the office and/or traveling Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Plan daily routes to optimize employee scheduling and provide directions Securely stores data to prevent data loss or breaches Online portal through which end users can access the system, manage tasks, or obtain information Database containing accurate and up-to-date information on all operational services Track work performed and resources used for past customers, sites, or assets Set and monitor service level agreements to ensure timely response and resolution Assign, track and manage customers' service requests such as service enquiry, feedback/complaints and more Allow users to access multiple services after entering their login credentials once Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access Allow customers/users to submit support queries and service requests Track the status of support tickets/escalations as they move through the service queue Gauge satisfaction and receive information for improvement and success Create, manage and track all task activities and progression Set up connections to third-party platforms to improve business processes Track, manage, or resolve user requests and IT incidents/issues Create, design and manage workflows for repetitive tasks Get Advice We can help you find the software with the features you need. Features 4.8 (18) 4.8 Based on 18 reviews ## Pricing Value for money 4.9 (16) Free Trial Free Version [View pricing plan details](https://www.capterra.com/p/196664/ServoDesk/pricing/) Starter £0.00 It includes: - Incident Management - Service Requests - SLA management - Email Integration - AD Sync - Mobile App - Reporting Foundation £20.00 Per User,Per Month It includes: - Incident Management - Service Requests - Knowledge Management - Email Integration - AD Sync - Roles Based - Mobile App - Reporting Professional £40.00 Per User,Per Month It includes: - Incident Management - Service Requests - Problem Management - Change Management - Easy Configurations - Email Integration - AD Sync - Knowledge Management - Mobile App - Reporting Value for money 4.9 (16) 4.9 Based on 16 reviews ## Integrations [ WhatsApp](https://www.capterra.com/p/180345/WhatsApp/)[ Microsoft 365](https://www.capterra.com/p/227157/Microsoft-365/)[ Gmail](https://www.capterra.com/p/202338/Gmail/)[ Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)[ Microsoft Outlook](https://www.capterra.com/p/227138/Microsoft-Outlook/)[ Microsoft Power BI](https://www.capterra.com/p/176586/Power-BI/)[ Microsoft Entra ID](https://www.capterra.com/p/219692/Azure-Active-Directory/)[ Microsoft Intune](https://www.capterra.com/p/230703/Microsoft-Endpoint-Manager-MEM/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 5.0 (17) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (17) 5.0 Based on 17 reviews ## User reviews Overall rating 4.9 Based on 18 reviews Filter by rating 5(17) 4(1) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent JS Jacqui S. ICT service Desk Team Leader Education Management ### "Ayrshire college" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 18, 2024 my experience was a positive experience - interface was easy to navigate for operators and technicians - support form provider was excellent Pros Smooth User Experience - allows for Effective Problem-solving - Remote Work Capability - allowing all staff to access portal Cons Major upgrades - require some time in a testing environment with operators to iron out any issues before going live to end users Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. KJ Keerthi J. Technology Manager Computer Software ### "Service management at its best" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 17, 2024 Great from start to finish, from initial configuration help to ongoing support. Pros Unbelievably easy to configure and use. Notwithstanding great Automation and Ai features. Easy reporting and integration with third party systems using APIs makes integration with other business systems as breeze. Cons I am struggling to be negative at all, I guess ease of reporting is a double edge sword however this is mitigated by Power BI integration if you need advanced reports Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. LC Lauren C. Sales & Marketing Manager Information Technology and Services ### "Simple and easy to use" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 15, 2021 Good so far. We have not yet explored its full functionality but will utilise the reporting offering across the business. Pros The software is easy to use for all employees and does not require weeks of complex training. Cons We had a few teething problems with setting the email integration up, due to our internal security levels. Once we resolved this issue, the system worked well and the email integration now runs smoothly. Switched from [Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/) Whole company CRM move. Alternatives considered [Zoho Desk](https://www.capterra.com/p/169505/Zoho-Desk/) [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Reasons for choosing ServoDesk Ease of use, with increased functionality should we need it as we grow. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. RD Russell D. Senior Systems Administrator Information Technology and Services ### "Simplisys for IT support MSP" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 29, 2021 We were previously using a free helpdesk ticketing system but it was no longer able to cope with our demands. We looked into a few different options but simplisys has so many good reviews and an excellent price point we had to trial it. Once we could then see the product and deal with their excellent staff it was an easy decision that I've yet to see any down side to. Pros The ease at which we were able to set this up (with the excellent assistance of simplisys) was fantastic and the move from our previous system (spiceworks) to this has been seemless. The software is simple, fast and intuitive to use. All our users have been up to speed on using it within a day or so of having access. Also when we've asked for changes we are spoken to about exactly what we need and then changes are made quickly whether it's new reports or bespoke fields that only we would require. Cons Nothing so far as all problems we've had have been addressed quickly Reasons for choosing ServoDesk Price and functionality Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AR Alan R. IT Manager Automotive ### "Excellent customer service and support." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 25, 2021 Very helpful, its clear they care about their customers and want the installation to be a success. Really great company to deal with and are always ready to help. Good software and the integration to Microsoft NAV is excellent. Pros We wanted a product that would integrate to Microsoft Navision to help us to support our customers as well as handling internal support requests within our company. Simplisys pulls data from our customer database and allows us to log support calls against our customers and assets. Cons Would be great if the software was mobile device friendly, i believe this is in development and would be a useful addition for our field staff. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. SH Sadie H. Administration Manager Mechanical or Industrial Engineering ### "Nice Simple to use Software" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 September 16, 2020 The service desk has been extremely helpful with any issues i've had. Pros Ease of use. Some really handy features . Cons Deployment had some challenges but the service desk soon had these sorted. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. BB Berni B. Head of Service (IT) Non-Profit Organization Management ### "Easy to use and great expertise and experience shown from company when helping us set it up" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 13, 2019 Pros The help the team gave setting it up was invaluable as we didn't have the time to implement this in-house alone. The previous system we used had very poor reporting so having the huge number of out of box reports was fantastic and a time saver. Nothing was too much trouble for the team when they received one of my many calls for assistance. Cons Moving around between areas could be cleaner maybe with home buttons rather than lists The dashboards could be a little clearer but overall I don't really have any issue. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. CB Ceri B. Consultant Research ### "We spent a long time reviewing the market looking for a product to meet our needs...." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 13, 2019 It has been a very positive experience, the support we have received from initial enquiry through to implementation and ongoing enquiries has been fantastic. Pros We found it! SimpliSys meets all our needs and some we didn't even know we needed! It's cost effective and has a fantastic support centre in the UK. Due to its functionality and easy customisable feature we would highly recommend it. Cons We haven't found anything we don't like, its very easy to navigate. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JL Jim L. Operations Director Computer Networking ### "Great Product at a realistic price" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 November 13, 2019 Pros Works really well for what we need without overly complicating things. Is very customisable with us able to turn off sections which we are not yet ready to use. Implementation was straightforward with assistance all the way from Simplisys Cons Nothing to report, works as we want to use it Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SB Simon B. IT Manager Consumer Services ### "Great Product with Integration" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 13, 2019 Pros The software is so easily customisable out the box to fit with our requirements. We have had a bit of custom work to integrate it into our Employee management system so that all the names get updated on a daily basis. The support and extra help from them is amazing and even provide up to date training for my team when needed. Cons Not much other than the ability to customise the theme to match the corporate colours would be nice Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/196664/ServoDesk/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. 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