--- title: "TurnFriendly Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about TurnFriendly Software - reviews, pricing plans, popular comparisons to other Help Desk products and more." source_url: "https://www.capterra.com/p/196709/TurnFriendly/" page_type: "product" language: "en" --- # TurnFriendly Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 4, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) TurnFriendly ## What is TurnFriendly? TurnFriendly helps customer service teams to handle requests as well as feedback and complaints professionally. Industry-specific software platforms are individually integrated into existing system landscapes and form the basis for efficient customer service processes. Key features are service automation, surveys (NPS etc.), knowledge bases, apps, sales functionalities and professional services to support customer service operationally. TurnFriendly is available as cloud or on-premise. ## What is TurnFriendly used for? [Complaint Management](https://www.capterra.com/complaint-management-software/)[Customer Satisfaction](https://www.capterra.com/customer-satisfaction-software/)[Risk Management](https://www.capterra.com/risk-management-software/) Top alternative Featured Overall rating Based on 6 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price €490 Flat Rate, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for TurnFriendly?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.turnfriendly.com&name=TurnFriendly) ## TurnFriendly Overview Updated September 2026 AI summary TurnFriendly provides businesses of all sizes with tools to manage help desk operations, customer complaints, and satisfaction processes through features such as ticket management, workflow management, and multi-channel communication. The platform offers workflow automation, customizable branding, and integration options, supporting deployment on cloud or on-premises. Reporting, SLA management, and collaboration tools help organizations handle customer interactions efficiently. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### TurnFriendly 4.8 (6) VS. [4.5 (540)](https://www.capterra.com/p/148577/MasterControl/reviews/) Starting Price €490 Flat Rate, Per Month Starting Price $25000 Other, Per Year Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.3 (6) Ease Of Use 4.1 (539) Value For Money 4.2 (5) Value For Money 4.2 (439) Customer Service 4.8 (6) Customer Service 4.5 (503) ## TurnFriendly alternatives Highest Rated [4.7 (1,788)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.5 (3,473)](https://www.capterra.com/p/124981/Freshdesk/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.6 (183)](https://www.capterra.com/p/185973/HelpDesk/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars [4.4 (4,090)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting price $115.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/196709/TurnFriendly/alternatives/) ## FAQs about TurnFriendly Overview ### What company size and specific industries is TurnFriendly built for? TurnFriendly is designed for businesses operating in the European market, especially in the DACH region, and can also serve organizations outside Europe because it supports multiple languages. The vendor description does not specify a particular company size or industry, so it appears suited to a broad range of business types. Features and Usability ### What are the key features of TurnFriendly? TurnFriendly offers case management, ticket management, and support ticket tracking for handling customer issues. It also includes workflow automation, routing, and assignment management, plus alerts and notifications. Reporting features such as dashboards, real-time analytics, audit trail, compliance management, and custom reports support monitoring and control. Integrations ### Which third-party tools and platforms does TurnFriendly integrate with? TurnFriendly connects natively to Microsoft 365, Microsoft Exchange, SAP Business One, and Workday HCM. These integrations cover productivity, email, ERP, and human capital management platforms, giving teams direct connections to core business systems without adding extra integration layers. Getting Started and Support ### What training and onboarding options does TurnFriendly offer? TurnFriendly provides in person training, live online sessions, webinars, and documentation to help teams get started. In person and live online formats support guided setup and instruction, webinars cover group learning sessions, and documentation offers written reference material for self-paced review and ongoing use. Getting Started and Support ### What customer support options does TurnFriendly offer? TurnFriendly offers email/help desk and phone support. No reviewer feedback is available here to describe response speed, helpfulness, or common support issues, so the support experience cannot be characterized beyond those listed contact channels. ## Features AI summary Based on 5,135 Help Desk reviews Capterra data shows that buyers of help desk software rank the following features as their top priorities: - **Ticket Management** (**55%** of reviewers rated this feature as critical) - **Support Ticket Management** (**49%**) - **Real-Time Notifications** (**39%**) TurnFriendly supports all three of the features reviewers value most: **Ticket Management**, **Support Ticket Management**, and **Real-Time Notifications**. Together, these capabilities help businesses organize incoming requests, track support issues from start to finish, and keep teams updated as changes happen, allowing teams to respond faster and maintain more consistent customer service. Support Ticket Management 4.5 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Allow customers/users to submit support queries and service requests Feedback Management 4.5 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service Issue Management 4.5 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Identify and respond to unexpected problems or failures (ie. "negative events") Issue Tracking 4.5 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Record and follow the progress of every issue Customer Experience Management 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. Customizable Forms 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Customize contracts and forms to collect specific information TurnFriendly 78 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Alerts/Escalation: System alerts about the need to escalate an issue or request - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Assignment Management: Assign issues and tasks based on availability or required skills - Audit Management: Plan, schedule, and execute organization's accounts and assets to ensure compliance with policies and laws - Audit Trail: A record of all activities within the system, including user access, changes made, etc. - Automated Routing: Tickets are automatically assigned to specific agents based on predefined rules - Canned Responses: Shortcuts for inputting frequently used messages - Case Management: Work on a set of tasks related to a particular charge, patient, legal issue or any other complex entity or process - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Complaint Monitoring: Obtain, monitor, and review customer feedback/complaints relating to products and services to improve customer satisfaction - Compliance Management: Track and manage adherence to policies for any service, product, process, or supplier - Corrective and Preventive Actions (CAPA): Investigate and take action at root cause or error in processes to prevent recurring issues - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer Complaint Tracking: Track customer complaints from initiation through resolution - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customer Experience Management: Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. - Customer Segmentation: Process of dividing customers into groups based on common characteristics - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Fields: Customize data fields to support various needs and use cases - Customizable Forms: Customize contracts and forms to collect specific information - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Data Import/Export: Import and export data to and from software applications - Data Visualization: Graphical representation of data - Email Management: Manage, store and organize emails within the system or via third-party apps - Email Templates: Pre-made examples and templates for emails - Feedback Management: Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service - Forms Management: Store, manage and track all forms in a centralized location - Interaction Tracking: Track interaction history by documenting conversations for contacts - Internal Controls Management: Ensure internal objectives and compliance with policies are met - Issue Management: Identify and respond to unexpected problems or failures (ie. "negative events") - Issue Tracking: Record and follow the progress of every issue - IT Risk Management: Manage risks related to IT systems - Knowledge Base Management: Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support - Knowledge Management: Gather, organize, share, and analyze knowledge in terms of resources, documents, and people skills - Legal Risk Management: Manage the risk of both financial and reputational loss resulting from nonadherence to current legislation - Mobile Access: Access software remotely via mobile devices - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Multi-Channel Data Collection: Collect information from multiple sources - Multi-Channel Management: Manage inventory, communication, marketing, orders & more across warehouses, stores and online channels - Multi-Language: Manage and support multiple languages - Negative Feedback Management: Identify, track, and respond to negative feedback - NPS Survey Structure: Measuring and analyzing Net Promoter Scores to evaluate customer loyalty and satisfaction levels - Operational Risk Management: Manage risk that occurs from systems failure or inadequate processes - Prioritization: Arrange tasks based on the level of priority or urgency - Quality Assurance: Systematic evaluation of various aspects of a project or service to prevent defects or issues - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Real-Time Reporting: Active reporting of data and metrics - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Reputational Risk Management: Identify, monitor, and assess risks to brands - Response Management: Planning and managing of resources and procedures to mitigate the impact of events and incidents - Risk Assessment: Initiate collection and analysis of known risks - Risk Reporting: Reporting of risks associated with specific actions, events, or entities - Risk Scoring: Assess and score risks using risk matrices - Routing: Plan daily routes to optimize employee scheduling and provide directions - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - Service Level Agreement (SLA) Management: Set and monitor service level agreements to ensure timely response and resolution - SSL Security: Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access - Support Ticket Management: Allow customers/users to submit support queries and service requests - Support Ticket Tracking: Track the status of support tickets/escalations as they move through the service queue - Survey/Poll Management: Create and administer polls and surveys - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Tagging: Attach digital tags to documents and assets for identification, search, or monitoring purposes - Text Analysis: Process of extracting and classifying information from text, such as tweets, emails, product reviews, etc - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Ticket Management: Track, manage, or resolve user requests and IT incidents/issues - Visual Analytics: Interact with data visualization elements, such as charts and graphs, to drill down into data - Widgets: An extended application or connector that enables users to perform additional services with their current set of tools - Workflow Automation: Streamlining repetitive tasks and activities through automated and predefined workflows - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 4.7 (6) 4.7 Based on 6 reviews ## Pricing Value for money 4.2 (5) Free Trial Basic €490.00 Flat Rate,Per Month Value for money 4.2 (5) 4.2 Based on 5 reviews ## Integrations [ Microsoft 365](https://www.capterra.com/p/227157/Microsoft-365/)[ Workday HCM](https://www.capterra.com/p/66908/Workday-HCM/)[ SAP Business One](https://www.capterra.com/p/214667/SAP-Business-One/)[ Microsoft Exchange](https://www.capterra.com/p/248250/Microsoft-Exchange/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.8 (6) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.8 (6) 4.8 Based on 6 reviews ## User reviews Overall rating 4.8 Based on 6 reviews Filter by rating 5(5) 4(1) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent MM Maria M. Team Manager Leisure, Travel & Tourism ### "Unverzichtbar geworden " 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 December 12, 2024 Gute Zusammenarbeit und engagiertes Team Pros übersichtlicher Aufbau, viele Möglichkeiten für statistische Auswertungen, bedienerfreundlich, diverse Konfigurationsmöglichkeiten Cons Voreingestellte Auswahlmöglichkeiten sind begrenzt. Exportmöglichkeiten sollten als Standard erweitert werden. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. AC Alexander C. Geschäftsführer Banking ### "Starke Software und starke Team" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 28, 2023 Im Kontext TurnFriendly kommen zwei Dinge zusammen: ein echt starkes Tool und ein extrem kompetentes Team. Das TF-Team unterstützt vom Design, über die Implementierung bis zur Anwendung / Optimierung. Dabei fällt auf das der Fokus nicht nur auf "Software" liegt sondern viel mehr ein tiefes Verständnis der Business-Prozesses vorhanden ist und das TF-Team daher in der Lage ist die business-needs in den Vordergrund zu stellen anstatt lediglich eine "erfolgreiche Software-Implementierung". Pros Die Software überzeugt einerseits mit hohem Anwenderkomfort und andererseits mit einer extrem hohen Flexibilität hinsichtlich Möglichkeiten zur Konfiguration durch den Nutzer / Kunden. Cons Hier kann ich keine Punkte nennen - vom Aufsatz des Projekts bis zur Nutzung war die Zusammenarbeit exzellent, die Software sehr gut! Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AN Anonymous User Leiter Vertriebsunterstützung Banking ### "State of the Art-Software für Kundenbeschwerden" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 9, 2020 TurnFriendly ist ein flexibles Tool, mit dem wir unsere Bedürfnisse bei der Kundenbeschwerdeerfassung, - bearbeitung und -auswertung sehr umfassend abbilden können. Die Zusammenarbeit mit dem Team funktioniert hervorragend: Schnelligkeit, Kundenorientierung und Flexibilität zeichnen sie aus. Pros TurnFriendly ist unglaublich flexibel - Bedürfnisse, die sich z.B. aus Abläufen, eigenen Wünschen nach Auswertbarkeit und unserem Geschäftsmodell ergeben, sind jederzeit anpassbar und das Team unterstützt engagiert bei der Umsetzung dieser Bedürfnisse. Die Tiefe an erfasster Information ist selbst wählbar, damit kann unterschiedlichen Vorgängen Rechnung getragen werden. Gerade regulatorische Vorgaben wandeln sich im Bankgeschäft schnell - die notwendigen Schritte begleitet TurnFriendly hervorragend. Cons Das Frontend für den Vertrieb ist etwas "glanzlos", das mag aber auch an unseren Vorgaben liegen. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JJ Julian J. Kundenmanager Building Materials ### "TurnFriendly als Kundenmanagementtool in der Firmen - Zentrale" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 June 29, 2020 In unserem Unternehmen wird TurnFriendly für die Bearbeitung von Kundenanfragen und Kundenbeschwerden genutzt. Da hier auch regelmäßig wechselnde Auszubildende unterstützen, ist die einfache Handhabung und Bedienung ein großer Vorteil und spart viel Zeit bei der Einarbeitung ins Kundenmanagement. Aufgrund der individuellen Anpassungsmöglichkeiten ist TurnFriendly unseren Bedürfnissen bestens gerecht geworden. Pros Einfache Handhabung/ leicht verständliche Bedienung, fester Ansprechpartner mit guten Umsetzungsideen für individuelle Anpassungen Cons Kaum kostenlose, sichtbare Updates/Weiterentwicklungen/Veränderungen in der Bedienoberfläche oder der Handhabung Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. GC Gerit C. Senior Projektmanager Banking ### "Stabile und flexible Software im Rahmen des Beschwerdemanagements und der Mitarbeitermeldung" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 24, 2020 Turnfriendly leistet einen hervorragenden Dienst, sowohl die Software als auch der Hersteller. Da wir auf regulatorische Anforderungen reagieren müssen, benötigen wir eine Software die sich flexibel anpassen lässt. Einiges geht über die Konfiguration und was darüber nicht geht, kann modular erweitert werden. Turnfriendly hat ein kompetentes Team an Mitarbeitern, die nicht nur über technisches, sondern auch über fachliches Wissen verfügen und somit ideale Lösungen bereitstellen können. Pros \- Turnfriendly hat eine hohe Flexibilität durch umfassende Konfigurationsmöglichkeiten - Ein umfangreiches Rechte-/Rollenkonzept ermöglicht eine genaue Anpassung der Sicht- und Bearbeitungsrechte auf Benutzer- und/oder Benutzergruppenbasis - Turnfriendly zeichnet sich durch eine hohe Systemstabilität aus - Der Support ist ausgezeichnet und wird durch ein sehr kompetentes Team geleistet, das nicht nur Know-How im Bereich der eigenen Software vorhält, sondern auch fachspezifisches Wissen mitbringt. Dadurch werden Probleme nicht einfach nur nach Vorgabe des Kunden gelöst, sondern auch alternative Lösungsvorschläge mit eingebracht - Die Basissoftware kann modular erweitert werden und bei Bedarf werden auch neue Themen hinzuprogrammiert - Turnfriendly kann an bestehende Schnittstellen angepasst werden bzw. mit den bestehenden Schnittstellen angebunden werden Cons \- Das Frontend ist vom Design her eher funktional Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SB Stefan B. Bankkaufmann Banking ### "TurnFriendly oder in der Commerzbank QMT (Qualitätsmanagementtool)" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 June 19, 2020 Turnfriendly ist eine stabile Software mit der sich dei Beschwerdebearbeitung effektiv organisieren läßt. Pros Die Anpassungsfähigkeit an das nutzende Unternehmen. Der schnelle und kompetente Support. Der nahezu selbsterklärende Workflow im System. Es ist nur eine kurze Einweisung notwendig, dann kann jeder mit Turnfriendly arbeiten. Die Stabilität der Software. Cons Das das löschen von Daten nicht von Anfang an Berücksichtigung fand. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.