# TurnFriendly Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about TurnFriendly Software - reviews, pricing plans, popular comparisons to other Help Desk products and more. Source: https://www.capterra.com/p/196709/TurnFriendly/reviews --- # TurnFriendly Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) TurnFriendly ## What is TurnFriendly? TurnFriendly helps customer service teams to handle requests as well as feedback and complaints professionally. Industry-specific software platforms are individually integrated into existing system landscapes and form the basis for efficient customer service processes. Key features are service automation, surveys (NPS etc.), knowledge bases, apps, sales functionalities and professional services to support customer service operationally. TurnFriendly is available as cloud or on-premise. ## What is TurnFriendly used for? [Complaint Management](https://www.capterra.com/complaint-management-software/)[Customer Satisfaction](https://www.capterra.com/customer-satisfaction-software/)[Risk Management](https://www.capterra.com/risk-management-software/) Top alternative Featured Overall rating Based on 6 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price €490 Flat Rate, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for TurnFriendly?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.turnfriendly.com&name=TurnFriendly) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### TurnFriendly 4.8 (6) VS. [4.5 (527)](https://www.capterra.com/p/148577/MasterControl/reviews/) Starting Price €490 Flat Rate, Per Month Starting Price $25000 Other, Per Year Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.3 (6) Ease Of Use 4.1 (526) Value For Money 4.2 (5) Value For Money 4.2 (428) Customer Service 4.8 (6) Customer Service 4.5 (491) ## TurnFriendly alternatives [4.5 (689)](https://www.capterra.com/p/132997/Freshservice/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.4 (4,077)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [4.5 (824)](https://www.capterra.com/p/136189/Salesforce/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars Highest Rated [4.8 (118)](https://www.capterra.com/p/97557/QT9-Quality-Management/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/196709/TurnFriendly/alternatives/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Feedback Management 4.5 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service Issue Management 4.5 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Identify and respond to unexpected problems or failures (ie. "negative events") Issue Tracking 4.5 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Record and follow the progress of every issue Support Ticket Management 4.5 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Allow customers/users to submit support queries and service requests Customer Experience Management 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. Customizable Forms 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Customize contracts and forms to collect specific information TurnFriendly 78 features Define levels of authorization for access to specific files or systems Dashboard to view the status of ongoing processes, identify current incidents and track past activities Track and document all activities across devices, networks, and other systems System alerts about the need to escalate an issue or request Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases Assign issues and tasks based on availability or required skills Plan, schedule, and execute organization's accounts and assets to ensure compliance with policies and laws A record of all activities within the system, including user access, changes made, etc. Tickets are automatically assigned to specific agents based on predefined rules Shortcuts for inputting frequently used messages Work on a set of tasks related to a particular charge, patient, legal issue or any other complex entity or process Provides a channel for team members to share media files, communicate, and work together Obtain, monitor, and review customer feedback/complaints relating to products and services to improve customer satisfaction Track and manage adherence to policies for any service, product, process, or supplier Investigate and take action at root cause or error in processes to prevent recurring issues Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Track customer complaints from initiation through resolution A collection of customer information such as contact details, demographics, previous interactions, etc. Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. Process of dividing customers into groups based on common characteristics Add customized logos and colors to align with company branding Customize data fields to support various needs and use cases Customize contracts and forms to collect specific information Alter the layout and content of reports Pre-designed layouts that can be customized to match preferences and requirements Assembly of graphs and charts for visualizing and tracking statistics/metrics Import and export data to and from software applications Graphical representation of data Manage, store and organize emails within the system or via third-party apps Pre-made examples and templates for emails Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service Store, manage and track all forms in a centralized location Track interaction history by documenting conversations for contacts Ensure internal objectives and compliance with policies are met Identify and respond to unexpected problems or failures (ie. "negative events") Record and follow the progress of every issue Manage risks related to IT systems Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support Gather, organize, share, and analyze knowledge in terms of resources, documents, and people skills Manage the risk of both financial and reputational loss resulting from nonadherence to current legislation Access software remotely via mobile devices Observe and track the demand, usage, progress or quality of a system, product, or user Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Collect information from multiple sources Manage inventory, communication, marketing, orders & more across warehouses, stores and online channels Manage and support multiple languages Identify, track, and respond to negative feedback Measuring and analyzing Net Promoter Scores to evaluate customer loyalty and satisfaction levels Manage risk that occurs from systems failure or inadequate processes Arrange tasks based on the level of priority or urgency Streamlining repetitive tasks and activities through automated and predefined workflows Systematic evaluation of various aspects of a project or service to prevent defects or issues Analyze and gain insights into data in real-time Notifications that are delivered to users as soon as an event occurs Active reporting of data and metrics Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Identify, monitor, and assess risks to brands Planning and managing of resources and procedures to mitigate the impact of events and incidents Initiate collection and analysis of known risks Reporting of risks associated with specific actions, events, or entities Assess and score risks using risk matrices Plan daily routes to optimize employee scheduling and provide directions Online portal through which end users can access the system, manage tasks, or obtain information Set and monitor service level agreements to ensure timely response and resolution Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access Allow customers/users to submit support queries and service requests Track the status of support tickets/escalations as they move through the service queue Create and administer polls and surveys Gauge satisfaction and receive information for improvement and success Attach digital tags to documents and assets for identification, search, or monitoring purposes Process of extracting and classifying information from text, such as tweets, emails, product reviews, etc Set up connections to third-party platforms to improve business processes Track, manage, or resolve user requests and IT incidents/issues Interact with data visualization elements, such as charts and graphs, to drill down into data An extended application or connector that enables users to perform additional services with their current set of tools Create, design and manage workflows for repetitive tasks Get Advice We can help you find the software with the features you need. Features 4.7 (6) 4.7 Based on 6 reviews ## Pricing Value for money 4.2 (5) Free Trial Basic €490.00 Flat Rate,Per Month Value for money 4.2 (5) 4.2 Based on 5 reviews ## Integrations [ Microsoft 365](https://www.capterra.com/p/227157/Microsoft-365/)[ Workday HCM](https://www.capterra.com/p/66908/Workday-HCM/)[ SAP Business One](https://www.capterra.com/p/214667/SAP-Business-One/)[ Microsoft Exchange](https://www.capterra.com/p/248250/Microsoft-Exchange/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.8 (6) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.8 (6) 4.8 Based on 6 reviews ## User reviews Overall rating 4.8 Based on 6 reviews Filter by rating 5(5) 4(1) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent MM Maria M. Team Manager Leisure, Travel & Tourism ### "Unverzichtbar geworden " 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 December 12, 2024 Gute Zusammenarbeit und engagiertes Team Pros übersichtlicher Aufbau, viele Möglichkeiten für statistische Auswertungen, bedienerfreundlich, diverse Konfigurationsmöglichkeiten Cons Voreingestellte Auswahlmöglichkeiten sind begrenzt. Exportmöglichkeiten sollten als Standard erweitert werden. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AC Alexander C. Geschäftsführer Banking ### "Starke Software und starke Team" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 28, 2023 Im Kontext TurnFriendly kommen zwei Dinge zusammen: ein echt starkes Tool und ein extrem kompetentes Team. Das TF-Team unterstützt vom Design, über die Implementierung bis zur Anwendung / Optimierung. Dabei fällt auf das der Fokus nicht nur auf "Software" liegt sondern viel mehr ein tiefes Verständnis der Business-Prozesses vorhanden ist und das TF-Team daher in der Lage ist die business-needs in den Vordergrund zu stellen anstatt lediglich eine "erfolgreiche Software-Implementierung". Pros Die Software überzeugt einerseits mit hohem Anwenderkomfort und andererseits mit einer extrem hohen Flexibilität hinsichtlich Möglichkeiten zur Konfiguration durch den Nutzer / Kunden. Cons Hier kann ich keine Punkte nennen - vom Aufsatz des Projekts bis zur Nutzung war die Zusammenarbeit exzellent, die Software sehr gut! Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AU Anonymous User Leiter Vertriebsunterstützung Banking ### "State of the Art-Software für Kundenbeschwerden" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 9, 2020 TurnFriendly ist ein flexibles Tool, mit dem wir unsere Bedürfnisse bei der Kundenbeschwerdeerfassung, - bearbeitung und -auswertung sehr umfassend abbilden können. Die Zusammenarbeit mit dem Team funktioniert hervorragend: Schnelligkeit, Kundenorientierung und Flexibilität zeichnen sie aus. Pros TurnFriendly ist unglaublich flexibel - Bedürfnisse, die sich z.B. aus Abläufen, eigenen Wünschen nach Auswertbarkeit und unserem Geschäftsmodell ergeben, sind jederzeit anpassbar und das Team unterstützt engagiert bei der Umsetzung dieser Bedürfnisse. Die Tiefe an erfasster Information ist selbst wählbar, damit kann unterschiedlichen Vorgängen Rechnung getragen werden. Gerade regulatorische Vorgaben wandeln sich im Bankgeschäft schnell - die notwendigen Schritte begleitet TurnFriendly hervorragend. Cons Das Frontend für den Vertrieb ist etwas "glanzlos", das mag aber auch an unseren Vorgaben liegen. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JJ Julian J. Kundenmanager Building Materials ### "TurnFriendly als Kundenmanagementtool in der Firmen - Zentrale" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 June 29, 2020 In unserem Unternehmen wird TurnFriendly für die Bearbeitung von Kundenanfragen und Kundenbeschwerden genutzt. Da hier auch regelmäßig wechselnde Auszubildende unterstützen, ist die einfache Handhabung und Bedienung ein großer Vorteil und spart viel Zeit bei der Einarbeitung ins Kundenmanagement. Aufgrund der individuellen Anpassungsmöglichkeiten ist TurnFriendly unseren Bedürfnissen bestens gerecht geworden. Pros Einfache Handhabung/ leicht verständliche Bedienung, fester Ansprechpartner mit guten Umsetzungsideen für individuelle Anpassungen Cons Kaum kostenlose, sichtbare Updates/Weiterentwicklungen/Veränderungen in der Bedienoberfläche oder der Handhabung Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. GC Gerit C. Senior Projektmanager Banking ### "Stabile und flexible Software im Rahmen des Beschwerdemanagements und der Mitarbeitermeldung" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 24, 2020 Turnfriendly leistet einen hervorragenden Dienst, sowohl die Software als auch der Hersteller. Da wir auf regulatorische Anforderungen reagieren müssen, benötigen wir eine Software die sich flexibel anpassen lässt. Einiges geht über die Konfiguration und was darüber nicht geht, kann modular erweitert werden. Turnfriendly hat ein kompetentes Team an Mitarbeitern, die nicht nur über technisches, sondern auch über fachliches Wissen verfügen und somit ideale Lösungen bereitstellen können. Pros \- Turnfriendly hat eine hohe Flexibilität durch umfassende Konfigurationsmöglichkeiten - Ein umfangreiches Rechte-/Rollenkonzept ermöglicht eine genaue Anpassung der Sicht- und Bearbeitungsrechte auf Benutzer- und/oder Benutzergruppenbasis - Turnfriendly zeichnet sich durch eine hohe Systemstabilität aus - Der Support ist ausgezeichnet und wird durch ein sehr kompetentes Team geleistet, das nicht nur Know-How im Bereich der eigenen Software vorhält, sondern auch fachspezifisches Wissen mitbringt. Dadurch werden Probleme nicht einfach nur nach Vorgabe des Kunden gelöst, sondern auch alternative Lösungsvorschläge mit eingebracht - Die Basissoftware kann modular erweitert werden und bei Bedarf werden auch neue Themen hinzuprogrammiert - Turnfriendly kann an bestehende Schnittstellen angepasst werden bzw. mit den bestehenden Schnittstellen angebunden werden Cons \- Das Frontend ist vom Design her eher funktional Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SB Stefan B. Bankkaufmann Banking ### "TurnFriendly oder in der Commerzbank QMT (Qualitätsmanagementtool)" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 June 19, 2020 Turnfriendly ist eine stabile Software mit der sich dei Beschwerdebearbeitung effektiv organisieren läßt. Pros Die Anpassungsfähigkeit an das nutzende Unternehmen. Der schnelle und kompetente Support. Der nahezu selbsterklärende Workflow im System. Es ist nur eine kurze Einweisung notwendig, dann kann jeder mit Turnfriendly arbeiten. Die Stabilität der Software. Cons Das das löschen von Daten nicht von Anfang an Berücksichtigung fand. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)