# Radar Healthcare Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Radar Healthcare the right Incident Management solution for you? Explore 26 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/196713/Radar-Healthcare/reviews --- Radar Healthcare 4.7 (26) [View alternatives](https://www.capterra.com/p/196713/Radar-Healthcare/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Radar Healthcare Ease of use 4.7 Customer Service 4.8 ## Pros and Cons in Reviews SH Samuel H Quality Improvement ManagerHospital & Health Care, 501 - 1,000 employeesUsed the software for: 6-12 months. “So, when we're preparing reports for our monthly safety and quality leadership meetings, or for the senior leadership team and board packs, having a clear graph makes it easy to spot trends, highlight where we're excelling, and identify areas that need attention.“ April 4, 2025 SH Samuel H Quality Improvement ManagerHospital & Health Care, 501 - 1,000 employeesUsed the software for: 6-12 months. “However, for less tech-savvy member of staff, the interface may take some time to get used to.“ April 4, 2025 CR Craig R Operations Systems ManagerHealth, Wellness and Fitness, 10,001+ employeesUsed the software for: More than 2 years. “This is in addition to a very competent support team that know their product inside out and not only provide a high-level support service, but also assist in recommending different approaches to enhance any new processes that we're working on deploying into the product.“ March 23, 2022 VE Vicky E Project ManagerHospital & Health Care, 5,001 - 10,000 employeesUsed the software for: 1-2 years. “The support given to develop more complex aspects has been amazing, having \[SENSITIVE CONTENT\] as a customer liaison has been paramount to the success of the product.“ April 25, 2022 RD Russell D Head of Quality and PerformanceHospital & Health Care, 501 - 1,000 employeesUsed the software for: 1-2 years. “Most importantly it enables us to ensure the safety of the people we support and gives us great evidence of a robust quality assurance process for the regulator.“ September 21, 2021 ## Showing most helpful reviews Showing 1-25 of 26 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use ST Steve T. Director of Integrated Governance Health, Wellness and Fitness Used the software for: 2+ years ### "My experience of Radar" March 5, 2025 5.0 Radar Healthcare has transformed the way we manage systems within our organisation. As a complex NHS Trust, it has streamlined our processes and enhanced communication across all services. One of its greatest strengths is its commitment to customers - Radar Healthcare truly prioritises a partnership approach, making us feel like valued collaborators rather than just another client, which sets them apart from other suppliers Pros The flexibility of Radar allows us to change the software to meet our strategic aims, rather than having to change our aims to meet the requirements of the software. Cons Some of the elements, particularly the risk register, have required some workarounds to meet NHS reporting requirements (but even then, it has felt like a partnership trying to resolve the issues). Switched from [RLDatix](https://www.capterra.com/p/146922/PolicyManager/)[Ulysses](https://www.capterra.com/p/238800/Ulysses/) Procurement tender won by Radar based on the criteria we set (focussing on quality, flexibility and cost effectiveness) Review Source Response from Radar Healthcare March 10, 2025 Hi Steve Thank you for your kind words! We’re thrilled to hear that Radar Healthcare has made a positive impact on your organisation and helped streamline your processes. It’s especially rewarding to know that our partnership approach stands out as that’s exactly what we strive for! Your feedback means a lot to us, and we truly appreciate you taking the time to share. We look forward to continuing to support your team and evolving alongside your needs. Thanks again for your support! Mark Fewster - Chief Product Officer - Radar Healthcare BC Bini C. Governance and Risk Manager Hospital & Health Care Used the software for: 2+ years ### "Easy to use" December 5, 2022 5.0 Incident management and complaint management are much more visible and it is easier to spot themes and make improvements. It is also easier to share lessons learned to a wider group. Pros From an administrative perspective, I like that we can customise the data captured to ensure that it reflects our needs, whilst still remaining easy to use for all users. Cons Some of the workflow and certain form changes, including notifications cannot be done by ourselves.We would also like the ability to have different risk matrices and/or the ability to manage site level risk registers as well as corporate ones. Switched from [Ulysses](https://www.capterra.com/p/238800/Ulysses/) It was a decision that was made prior to my joining, but I believe it was ease of use. Review Source Response from Radar Healthcare December 8, 2022 Hi Bini, Thanks so much for taking the time to review Radar Healthcare. It's great to hear that the system is easy to use and is already helping you to spot themes and importantly share the lessons learned and make improvements. In terms of risk management, ill ask your CSM to reach out to you as we can manage risk registers across different scopes within the product including location and corporate risk, this also flows through into the analytics. We look forward to continuing to help you deliver the best possible outcomes for your organisation. Mark Fewster, Chief Product Officer at Radar Healthcare. AS Andrew S. Development Director Hospital & Health Care Used the software for: 6-12 months ### "Kisimul Review" April 10, 2023 4.0 Being able to move away from Spreadsheets and the opportunity to run analytics on the data we have , this provides so much more ability to learn from incidences and improve Pros User friendly , creating and tracking action plans Cons Reviewing risks can be a bit cumbersome. In addition it doesnt seem possible to set out over what time period target score can be achievedWhere internal parties are involved in an incident they can not easily view date that involves them Reason for choosing Radar Healthcare User friendly and most closely met our requirements for a pan service incident and audit reporting solution Review Source Response from Radar Healthcare May 9, 2023 Hi Andrew, Thanks so much for the review! We are glad that you're finding the system user friendly! And really pleased that the system is providing you with ability the to learn from incidents and drive improvements in patient safety. In terms of your cons we already have plans to add in a target score date for risk (coming soon) and I'll ask your CSM to contact you around users (internal parties) accessing incidents that involve them as this is currently possible in Radar Healthcare and can be achieved in a number of ways. Thanks again for the review. Mark Fewster Chief Product Officer at Radar Healthcare JH Joanne H. Director of Nursing and Quality Medical Practice Used the software for: 2+ years ### "Excellent Software " October 27, 2020 5.0 Radar has helped us to be complaint with regulatory requirements. Radar gives us assurance that staff receive and read notices. Radar helps us keep in touch with our staff. Radar has pretty much been a life saver during the Pandemic - its portability has meant that when staff have had to work from home or different locations they can access it easily on any device. Pros Its ease of use. It is clear and easy to read items. Document management means that end users know exactly which version to use and can see when and why a document of updated. Notices - these have really helped us manage the COVID updates and ensured that all staff have received the information they need to do their job safely. Event reporting - this has enabled us to make real quality improvements. the use of sub-categories helped us identify in depth issues and put in place workable solutions. Cons Compliments - I would like compliments made about individuals to be sent to them so that they get that feedback. Events - I would like the reporter to receive a copy of the completed event so that they get the feedback and know action has been taken. Reason for choosing Radar Healthcare Because of the many features and ease of use. It was the better fit for our company. It has everything on one place on one secure platform. Review Source Response from Radar Healthcare March 3, 2021 Great review Joanne, thank you. We're really proud we are supporting our customers during the pandemic. In terms of your Cons, your Customer success manager has hopefully been in touch already as we can deliver on both of those feature requests for you. Mark Fewster Head of Product at Radar Healthcare EM Emma M. Quality Consultant Hospital & Health Care Used the software for: 2+ years ### "Radar review" March 6, 2025 5.0 "One of the biggest advantages of Radar Healthcare has been its ability to centralise everything into one system. Previously, managers had to juggle safeguarding logs, complaints records, accident forms, and investigation templates—often scattered across different systems or paper files. This made it difficult to track events and ensure nothing was missed. With Radar Healthcare, everything is in one place. The system allows incidents to be logged in real-time by staff on the floor, with all supporting documents, investigations, and follow-ups attached. Managers now have full oversight - from the initial report through to resolution - giving them confidence that nothing is slipping through the cracks. If a safeguarding concern is raised or an accident requires investigation, all the necessary information is readily available, eliminating the need to sift through multiple records. The ability to capture and manage incidents in a single platform has been a game-changer, streamlining processes and improving accountability across the board. Moreover, we saw a real shift in how our teams operate. For instance, managers told us that the number of out-of-hours calls from staff checking things had significantly reduced. Staff now feel confident they’ve completed everything correctly, thanks to the system’s prompts and structured workflow. Previously, they might have called late at night, worried they’d missed something, but now they have the reassurance that all necessary steps have been followed. It wasn’t something we initially set out to solve, but it ended up being one of the biggest benefits. Another game-changer has been Radar Healthcare’s bespoke dashboards. Before, we were extracting data into spreadsheets - it was just numbers on a page. Now, the dashboards bring that data alive, making it easier to analyse trends, benchmark performance, and even prevent issues before they happen. Managers who once had to sift through spreadsheets now have clear, actionable insights at a glance. For me, the real ‘lightbulb moment’ came when I realised Radar Healthcare could do more than just compliance. I was presenting at a conference about the new CQC evidence categories when a Radar Healthcare team member said, ‘We could do something with that.’ That’s when it clicked - we could use the system to capture positive feedback too. Within two weeks, we had built new feedback events for residents, relatives, and staff, introduced QR code posters to make it easy for people to share their experiences, and set up dashboards to track trends. It completely changed how we engaged with feedback and even led us to use Radar Healthcare for company award nominations. What started as a compliance tool became a way to celebrate excellence and drive positive change too." Pros One stop shop system Incredible level of oversight Visual analytical dashboards System that lets companies be agile Cons Nothing - they listened and worked through any problems with us Review Source Response from Radar Healthcare July 9, 2025 Hi Emma, Thank you for such an insightful and uplifting review! We’re thrilled to hear how Radar Healthcare has helped you centralise processes, improve oversight, and empower both managers and frontline staff. It’s especially rewarding to know our dashboards and real-time workflows have been true game-changers for your teams! Your story about transforming the system from a compliance tool into a platform for celebrating excellence is exactly the kind of impact we aim for and is great to hear! Thanks Mark Fewster Chief Product Officer, Radar Healthcare AP Adam P. Quality Manager Hospital & Health Care Used the software for: 1-2 years ### "Radar Healthcare, the future of governance and showing how to do customer support right!" March 26, 2025 4.0 Radar Healthcare's customer support is great and has been instrumental in the success of our implementation. From day one, my dedicated Project Manager has provided unwavering support, demonstrating a genuine willingness to understand our business goals and needs. The regular communication, including weekly calls, has ensured a smooth rollout and exceeded our expectations. The support extends across the entire Radar Healthcare team – from Partnerships and Product Consultants to Marketing and Product - each team member embodies a culture of listening, learning, and continuous improvement. They are proactive in addressing areas for enhancement and value customer input, making partnership their biggest strength. Pros Great Customer Support Customisable Product Abundant training and support resources Cons Aesthetically it could be more pleasing No App Review Source Response from Radar Healthcare July 9, 2025 Hi Adam Thank you so much for your kind words! We’re thrilled to hear that our team’s support has made such a positive impact on your implementation. It's great to know the regular communication and collaborative approach helped deliver a smooth rollout and exceeded expectations. Partnership across the board is at the core of what we do, and we truly appreciate your feedback. We look forward to continuing our journey together! Kind Regards Mark Fewster Chief Product Officer, Radar Healthcare SH Samuel H. Quality Improvement Manager Hospital & Health Care Used the software for: 6-12 months ### "GenesisCare - Quality Improvement Manager review of Radar Healthcare" April 4, 2025 5.0 Using Radar Healthcare is a world apart from our old system. It's easy to roll out to different staff groups, and they can pick it up quickly. The system is simple to use but also gives us detailed information that helps us improve our practices. Being able to pull together lots of data and insights from various parts of the business into one place is great for bigger plans aimed at improving business continuity. It makes it much easier to present our findings to the board and senior leadership, which simplifies everything. Pros The analytics feature in Radar Healthcare is definitely my favourite part. It presents data in a really simple and understandable way. So, when we're preparing reports for our monthly safety and quality leadership meetings, or for the senior leadership team and board packs, having a clear graph makes it easy to spot trends, highlight where we're excelling, and identify areas that need attention. It basically gives us a nice, quick overview of how different parts of the company are performing. Cons Radar Healthcare offers a robust set of features that can greatly streamline workflows. However, for less tech-savvy member of staff, the interface may take some time to get used to. With a robust training package, staff can hit the ground running with limited disruption to day to day working. Review Source Response from Radar Healthcare April 7, 2025 Thank you for your review Samuel. It's great to hear you're able to use the data and insight to demonstrate the impact at board level and within your day to day operations. Justine Abson, Head of Marketing, Radar Healthcare CR Craig R. Operations Systems Manager Health, Wellness and Fitness Used the software for: 2+ years ### "A user-friendly system supported by a brilliant team/company" March 23, 2022 5.0 The effort the team at Radar provide to their customers is second to none. From day one of starting with Radar we were assigned a Project Manager and a Customer Success Manager the latter of which we check-in with frequently to go through elements of the system, share ideas and understand what is coming in the future. This is in addition to a very competent support team that know their product inside out and not only provide a high-level support service, but also assist in recommending different approaches to enhance any new processes that we're working on deploying into the product. Pros For us the "Events" module is the standout feature for a data input perspective because it is incredibly customisable. Not only can we build forms exactly how we like with our our validation and logic rules, but we can also automate the workflows based on how the initial forms have been completed by our teams. For us this has been key in the system being able to adapt to each way our team members record information and ensure the correct pathway is built per incident. We've also been able to create bespoke email alerts for our management teams that provide them with key information as and when incidents are logged. We use the "Events" module for lots of our processes and as each can have different workflows configured the fact the user interface is always similar means we're now able to deploy new processes much faster as our teams require very little training. The "Analytics" area of the system compliments our "Events" module brilliantly as with our Analytics Builder license we've been able to build our own custom dashboards to display the data we collect in a much more user friendly graphical format. Cons Nothing of any real magnitude. We're really excited for the upcoming release of the new "Audits" module as the current version we do find quite restrictive in terms of what is possible. With the new version we're expecting to have a similar experience to the "Events" module where we can tailor the system to do exactly what we want. Review Source Response from Radar Healthcare March 24, 2022 Great review Craig, thank you. We're incredibly proud of the support we give our customers and it's fantastic to see that and our partnership approach reflected in your review. Thanks again for the feedback Mark Fewster Head of Product at Radar Healthcare PE Paul E. Risk Manager Health, Wellness and Fitness Used the software for: 6-12 months ### "Great system with a friendly and supportive company" March 15, 2022 5.0 The Radar team have been exceptional from day one. From product demos and system walkthroughs to our staff when considering the product to providing excellent help and support throughout the system design and implementation. Their ethos is clearly to be a partner and try to support their clients making the system work for them and resolving any issue effectively and efficiently. Pros The events module is based on flexible workflows making the process easy for staff to use. Workflow steps/actions are assigned to a specific person giving them ownership for completing the task. It is easy for line managers to have an overview of outstanding actions allocated to their line reports. Adaptable analytics enabling you to make the data collected insightful. All workflows can use the same/similar functionality and therefore means staff do not need training in lots of different systems. Cons At the time of reporting, the Risk Register module is less configurable than the events module. That said, it still provides a robust, effective and easy to use system to monitor and manage risks to the organisation. Where the management of an event does not follow the standard process (for example, where an investigation level is upgraded or downgraded mid-investigation), it can be more challenging to design the required workflow. However, the Radar team will advise and support you through it. Alternatives considered [Ideagen Healthcare Guardian](https://www.capterra.com/p/133808/Ideagen-InPhase/)[Ulysses](https://www.capterra.com/p/238800/Ulysses/)[Protecht ERM](https://www.capterra.com/p/133991/Protecht-ERM/) Review Source Response from Radar Healthcare March 17, 2022 Thank you so much for the review, Paul! We do strive towards a partnership approach with our customers. Proactive management and being seen as part of your team is key to ensuring Radar Healthcare are working towards delivering your organisation's goals. Thanks again for the recommendation and the 5 star rating! Mark Fewster Head of Product at Radar Healthcare MF Misha F. Quality & Policy Manager Hospital & Health Care Used the software for: 2+ years ### "Fantastic software and amazing customer service" October 27, 2020 5.0 Their customer service and approach to listening to their customers has to be my favourite part of their software. Great support initially - and their enthusiasm and support has been flawless. Seriously. We have had queries - all the time - they answer them friendly, patiently and are really supportive. They have TONS of helpful information on their Help page - but we are bad in not using that as much as our customer service rep - as we very much like both of them! They do not constantly charge for more and more for general work and queries. They have also conducted workshops with their customers to find out better ways of doing things - and have actually listened to us and made improvements. Pros We really like the ease of using Radar. We have used it in many ways, and are still finding new ways of using it. During this pandemic we were able to make 2 new Events within 24 hours that tracked both cases of Covid and testing of Covid for staff. We are able to know at any point in time, within 2 minutes of all stats - Covid and others. It is easy to change about. Very few things are not changeable. We are using this across the organisation and it is very effective. We are able to change forms ourselves to respond to business changes - easily. Cons Introducing it. Nothing to do with Radar, but getting teams on board and getting it embedded was the hardest part. We had support from Radar at the time, and lots of meetings, but people change, and our training did not keep up internally - initially. Reason for choosing Radar Healthcare I was not part of the choosing party, but my understanding was that this was done on value for money. Radar did the same (if not more) than the others that we were considering - but had a more reasonable price tag that made it something we could proceed with. Review Source Response from Radar Healthcare March 3, 2021 Thanks, Misha! Really kind of you to review us, we make a conscious effort every day to deliver great customer service so it's lovely to see what that means to our customers as described so well in your review. Mark Fewster Head of Product at Radar Healthcare RD Russell D. Head of Quality and Performance Hospital & Health Care Used the software for: 1-2 years ### "Sequence Care Group Integration of RADAR" September 21, 2021 5.0 RADAR has allowed us to be much more transparent, ensure critical business processes are being completed and to be able to respond efficiently and effectively to incidents and emerging trends. Most importantly it enables us to ensure the safety of the people we support and gives us great evidence of a robust quality assurance process for the regulator. Pros Incident management, Audit and automatically identification of actions to contribute to the continues improvement (action Plans)- Placing emphasis on business processes begin followed and leaving no stone un-turned. The flexibility and adaptability to be able to make agile changes as and when the business required them Cons Being able to upload cross group actions in one transaction would be most helpful rather having to provide separate entries for each site can be time consuming. Reason for choosing Radar Healthcare Adaptability of the product, the ability to replicate our manual system in terms of KPI reporting and data capture and the cost Review Source Response from Radar Healthcare September 27, 2021 Hi Russell, Thank you so much for your review! Great to see Radar Healthcare playing a part in enabling you to deliver safer care to the people you support! In terms of the idea around action plans, you will be pleased to know this is planned in a feature on our 2022 roadmap - you will be able to create 'cascading' action plans across locations and track progress both overall and at a location level! Mark Fewster Head of Product at Radar Healthcare VE Vicky E. Project Manager Hospital & Health Care Used the software for: 1-2 years ### "Game Changer" April 25, 2022 5.0 Pros The software is easy to use and design. Having the power to self design means we can release aspects sooner. The support given to develop more complex aspects has been amazing, having \[SENSITIVE CONTENT\] as a customer liaison has been paramount to the success of the product. Cons Though there is a lot of flexibility with the system, there are aspects that as an organisation we would change. Its both a pro and a con, as it stays true to the system, be smaller tweaks have to join a list and development has to wait for a greater need. Review Source Response from Radar Healthcare April 27, 2022 Thank you so much for the review, Vicky! We are so happy you've given us 5 stars! It's great to see your review title state that Radar Healthcare is a game-changing product for your organisation, we pride ourselves on the fact we enable transformational change for organisations rather than just being another risk management solution. Thanks again for the review Mark Fewster Head of Product at Radar Healthcare MS Marion S. Head of Quality and Governance Health, Wellness and Fitness Used the software for: Less than 6 months ### "GP Federation - moving to an electronic quality and compliance system" May 6, 2022 5.0 Excellent! Radar are providing great project support for a robust implementation process and are customer focused and responsive to our needs. Pros We were interested in incident reporting, risks, complaints and compliments and patient and staff feedback and found all of this and more with Radar! The system is not be too complicated, flexible for our set up and with excellent reporting and analytics. Loved the fact that Radar was already an approved system for the new national patient safety system LFPSE. Cons The risk module does not fully meet our needs without some judicious 'work-arounds'. This is on the 'to do' list for Radar to develop further. The audit module is also currently limited to 'yes / no' questions, but a second version is currently in the test stage. We are looking forward to these developments. We did not adopt the Workforce module as it did not meet all our HR requirements. There are better products in the market. Reason for choosing Radar Healthcare We were looking to move from paper and excel based patient safety processes to an electronic quality and compliance system to enable us to gain a better understanding of what was happening across our organisation to impact on the quality of care we were providing. Radar was able to meet all our 'must have' module requirements but also had additional modules we are also implementing, for a fully integrated system. Review Source Response from Radar Healthcare May 17, 2022 Hi Marion, Thank you so much for your great review, it's good to know Radar Healthcare was able to meet all your 'must have' requirements! Also great to hear it's enabling better visibility on the quality of care across your organisation. We look forward to working with you on the additional Risk register developments and you'll be please to know enhanced audits is close to a first live release (currently in BETA). Mark Fewster, Head of Product at Radar Healthcare JM Jessica M. Director of Operations, Corporate Compliance Officer Hospital & Health Care Used the software for: Less than 6 months ### "Fabulous Product that Ensures Compliance" November 6, 2023 5.0 This is such a comprehensive system that it will likely take us a few more months to be fully utilizing it, but we are really looking forward to exploring all that is can do to support our organization. Radar Healthcare has great employees from sales to support to developers, and we are proud to be there number one US customer. Pros Everything! The delivered on every promise, the platform itself is completely customizable - and I mean they really can do anything. The support is fast and reliable, updates are consistent, and the implementation team stays with us for a long time. We have only been on the system for 4 months, but field staff love it and administrative staff are feeling better organized around quality of patient care. Cons Nothing! I have no notes for improvement. Review Source Response from Radar Healthcare December 18, 2023 Hi Jessica Thank you so much for the amazing review! It's really great to see that you are already seeing the benefits of Radar and that field and admin staff love the product! It means so much to us that Radar Healthcare is easy to use and that staff see the system as a positive change. We look forward to continuing our partnership and helping you utilize Radar Healthcare to underpin your compliance. Thanks again for the review. Mark Fewster Chief Product Officer at Radar Healthcare SS Simon S. Head of Care Standards Hospital & Health Care Used the software for: 2+ years ### "Development to Use" February 24, 2021 4.0 Very positive, a close working partnership and we are looking forward to using the system with greater effect going forward. Pros It has been a highlight and foundation stone of our success in making our service compliant and transparent for internal and external stakeholders and sector regulator. From the very start we have worked extremely closely with Radar Healthcare is designing a compliance system that is a perfect fit for our business, instead of having to make all our users bend to the system. The fact that you can have this level and control and functionality is extremely important to us as we grow and expand, as we have been able to further develop and adjust so the fit remains perfect. Cons There are very few cons for us and the way we use the system. If anything it would be good to have more functional control on how the system is displayed for each user. I am aware that this is available with higher cost licences but I feel that this would attract more involvement and buy in from users. I would also really like a way of setting some of the filters and have the system remember the choices in areas other than the analytics. Review Source Response from Radar Healthcare March 3, 2021 Thank you so much for the review, Simon! We enjoy working with you and are happy that Radar Healthcare is helping to underpin ERS Medical's growth! We hope to get you to 5 stars with all the improvements that we're continually making :) Mark Fewster Head of Product at Radar Healthcare sF scott F. General Manager Hospital & Health Care Used the software for: 1-2 years ### "Fantastic Software and support " November 3, 2020 5.0 RADAR is very easy to use, and lost of helpful user tips along the way if you get stuck. The customer support is fantastic and very responsive. We now use RADAR for HR purposes as well as clinical and quality, the system is so adaptable you really can make a system specifically designed for you business and needs. RADAR has made the job of ensuring overall quality in the group much easier and less time consuming, meaning time can be spend on development and support. Pros RADAR has totally changes the way we record and use DATA. prior to RADAR we used paper based system, which was time-consuming and cumbersome to manage. I love RADAR because it allows real time reporting, clear escalation of events where required, easy access to all Data via analytics. all of this has improved our clinical and quality governance, allowing us to look at trends in individual service as well as in a group. we loved that we could personalise each part of RADAR specific to our needs. The customer support is fantastic, and they often check in to make sure everything Is ok. Cons The only part that could be improved is the initial set up, as I say this with the benefit of hindsight. it is very time consuming and the adder work for training the staff also take up a lot of time. However there have been development since we starts using RADAR like the form editor, which makes amending and creating new event alot easier. Review Source Response from Radar Healthcare March 3, 2021 Thank you so much, Scott! You're truly an amazing customer and we're glad we are transforming the way you use data at Thistle healthcare. Mark Fewster Head of Product at Radar Healthcare HP Helen P. Head of Quality Improvement Hospital & Health Care Used the software for: 1-2 years ### "The implementation and use of Radar" December 3, 2021 5.0 We chose Radar because we were given the impression that we would be supported well by the company and this has proven to be true Pros Radar is user friendly. If however you run into difficulty with its use then there is always an easy way of finding out how to proceed that is all built into the system. Radar is helping us to see a real picture of risk across our organisation and we can then use this picture to build up a meaningful risk register (also embedded into the system). The analytics give you 'at a glance' information and the 'heat maps' are particularly informative. Cons The issues that we have found in the early days have been more about the way that we set Radar up than the system itself. With help and support we have overcome early teething problems. Reason for choosing Radar Healthcare The feeling that we would be well supported and we received positive feedback from another provider regarding its use in practice Review Source Response from Radar Healthcare December 10, 2021 Hi Helen, Thank you so much for your fantastic review! It's great to know that the inbuilt help and guidance is proving so useful for you and that Radar Healthcare is helping you set up a meaningful picture of risk in the organisation. We have "big things" planned for the analytics in 2022 so I look forward to your feedback on the upcoming new features. Mark Fewster Head of Product at Radar Healthcare HW Heather W. Patient Relationship Manager and DPO Health, Wellness and Fitness Used the software for: 2+ years ### "A must for our organisation!" November 2, 2020 5.0 Helpful staff, nothing is too much trouble. Always looking at ways to improve the system and involve us throughout. They do frequent webinars and have a fantastic user help section. Pros We have used Radar for over 3 years now and it has gone from strength to strength. We can have everything at our fingertips with ease and hold it in a format that works for us as an organisation. It's a one stop shop for our staff - they can go their to access policies and procedures, incidents, complaints, audits and so on. It's also great for circulating information using Notices. This has been particularly useful during the COVID pandemic as it's been easily to communicate with all staff on a daily basis by the touch of a button. We also have a COVID information file in the documents section which staff can access for further information as required. Cons I cannot think of anything to be honest. Improvements have been ongoing since day one and it just keeps getting better and better. Review Source Response from Radar Healthcare March 3, 2021 Thanks for the review, Heather. We are proud that Radar Healthcare has enabled our customers to react quickly to the COVID pandemic and that our systems are helping you communicate and manage information within Malling Health. Mark Fewster Head of Product at Radar Healthcare LB Lydia B. HR Manager Hospital & Health Care Used the software for: 1-2 years ### "An effective, user-friendly system!" December 8, 2021 4.0 Pros The Workforce Compliance section of Radar is methodical and user-friendly. It keeps our managers organised and reduces the risk of missing important reviews such as probations and Supervisions. The way in which these meetings are logged is extremely simple - you don't have to be an IT genius to use Radar, which is very refreshing compared to systems used in the past! Cons There has been one occasion where there was an error at Radar's end which threw out all of our due dates which we had kept up to date, they tried to resolve as much as they could, however we had to correct the DBS dates from our end as this could not be rectified, which was quite time consuming. That being said, this has only happened once in a year. Review Source Response from Radar Healthcare December 9, 2021 Thank you so much for the review, Lydia! Thanks for saying that Radar Healthcare is effective and user friendly and helps you reduce risk! Sorry to hear about the issue you experienced earlier in the year, we have implemented a number of improvements to workforce compliance to ensure this issue isn't repeated. AW Aaron W. Director of Residential Care Hospital & Health Care Used the software for: 1-2 years ### "User Friendly and great support " December 8, 2021 5.0 Great experience, great product, fantastic team Pros the incident management system is excellent and has enabled us to fully move away from paper based risk and incident reporting Cons I think there needs to be a bit more work on the analytics function Review Source Response from Radar Healthcare December 9, 2021 Thank you so much for the review, Aaron! We are so happy you've given us 5 stars! In terms of analytics, we do offer the builder license to allow you to create your own dashboards. We are also constantly evolving the standard offer and are looking to release a number of improvers over the next 12 months Mark Fewster Head of Product at Radar Healthcare TS Tony S. Patient Liaison Manager Hospital & Health Care Used the software for: 2+ years ### "Excellent software with fantastic support." October 27, 2020 5.0 Overall, the experience has been excellent. The software does exactly what we require and the support team are always happy to assist with queries. Pros RADAR is extremely flexible. The various modules (in particular event reporting) can be adapted to meet our needs. The document storage has allowed us to keep tight version control on all document and the notice module helps us monitor read compliance easily. The customer support has been excellent. Cons Like all software, RADAR occasionally has aspects that are not initially that user friendly. These are few and far between and importantly, the RADAR support team are keen to hear the views of the user to improve. Review Source Response from Radar Healthcare March 3, 2021 Thanks for the review, Tony! We love the fact you've adapted Radar Healthcare to meet your needs! It's always great to get your ideas on how to continue to drive the product forward. Mark Fewster Head of Product at Radar Healthcare EO Ellie O. Quality Support Officer Hospital & Health Care Used the software for: Less than 6 months ### "Great Support " August 10, 2022 4.0 Although we are still testing the module I am working on will have huge benefits for the team. Safe and more accessible file management, storage of information and the ability to see the complete workflow and processes of the event in one place (attachments, correspondence, action plans etc). I am unable to comment at this stage on the future reporting form RADAR but I am optimistic that this will be of great benefit to the team and the organisation. The RADAR team, in particular \[SENSITIVE CONTENT\] have made this overall experience really good. Pros It is easy to navigate and find what you need when building your forms. It does what we had envisaged it would do at this stage. The support, patience and expertise that I have had from our RADAR team has been great and always professional and helpful. Weekly meetings, response to emails, availability to assist have all helped to makes this experience a good one. Cons Difficult to say at the moment as we are still testing the product and haven't had any issue as yet. Review Source Response from Radar Healthcare August 30, 2022 Hi Ellie, Thank you so much for your review, We are committed to a true partnership working approach and it is fantastic that your review is reflecting this, even at such an early stage in your journey with Radar Healthcare. We look forward to helping you deliver the best possible outcomes in safety for your organisation. Mark Fewster, Head of Product at Radar Healthcare DL Dave L. Head of Governance Hospital & Health Care Used the software for: 1-2 years ### "Incident Management" December 6, 2021 4.0 Pros Radar allowed our company to have a clear and structured oversight of incidents, being able to identify themes and trends gave insight and direction to areas that we could focus learning, development and reporting on. For me, the ability to link incidents to action plans, the risk register and audits provides a clear documented and evidential pathway that we are continuously striving to improve patient safety. Cons We spend a lot of time undertaking audits, ideally we would have the ability to produce the same audit in bulk rather than repeating the process 10-15 times a day. Review Source Response from Radar Healthcare December 9, 2021 Thank you so much for the review, Dave! Fantastic news that Radar Healthcare is helping you improve patient safety across your organisation by directing you to areas where you can focus learning and development. Our enhanced audits functionality is due for release 2022 and should help you with reducing time to audit Mark Fewster Head of Product at Radar Healthcare KR Kimberly R. Head of Compliance Health, Wellness and Fitness Used the software for: Less than 6 months ### "Great Software" March 16, 2022 4.0 Currently Radar has made a huge difference within our company of management, compliance and visibility. Currently still at the tage of developing the software and implementing. So far this has been great. Pros The software gives you visability across the practices and also helps manage the daily tasks. The workflows are suitable to fit in with your business and easy to build and use. Cons Identifying how each area of compliance fits in to different areas within the software e.g Audits Reason for choosing Radar Healthcare We chose radar as this has the reporting system and most other cmpliance companies are "of the shelf" software which dont fit in with what we wanted to achieve as a business. Review Source Response from Radar Healthcare March 21, 2022 Hi Kimberly, Thanks so much for your review! Great to know that even at this early stage in your partnership with Radar Healthcare we are making a huge difference within your company. Mark Fewster Head of Product at Radar Healthcare MS Martin S. Quality Systems Manager Hospital & Health Care Used the software for: 1-2 years ### "Radar System" February 7, 2023 5.0 Very good, great product ability to create in-depth events using form builder Pros Ease of use, great help guides and support, new community hub Cons Some task are very manual but this is improving Review Source Response from Radar Healthcare February 21, 2023 Hi Martin, Thanks so much for taking the time to review Radar Healthcare. Great news that you are a fan of the new community hub! We look forward to seeing how this grows as customers continue to engage. Mark Fewster, Chief Product Officer at Radar Healthcare. Similar Products Featured ## Related categories [Audit](https://www.capterra.com/audit-software/)[Integrated Risk Management](https://www.capterra.com/integrated-risk-management-software/)[Quality Management](https://www.capterra.com/quality-management-software/)