# Page 2 | Ocelot Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is Ocelot the right Higher Education solution for you? Explore 44 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/196758/Ocelot/reviews --- Ocelot 4.7 (44) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 2 - Reviews of Ocelot ## Showing most helpful reviews Showing 26-44 of 44 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use AC Aurie C. Assistant Director Education Management Used the software for: 2+ years ### "Chatbot is Wonderful!" April 15, 2021 5.0 Ocelot staff is wonderful! Very friendly, very helpful. We are so pleased with our chatbot! Pros Implementing the chatbot before the pandemic really set our financial aid office up to provide information to our students that was specific to their questions. The bot is also bilingual. Cons Getting our websystems administrators on board with providing necessary space on the public website for the chatbot was not easy. The actual software is great. Review Source JE Jacqueline E. Admissions Communications Manager Higher Education Used the software for: Less than 6 months ### "Easy to use after implementation!" November 5, 2021 5.0 We needed a live chat/chat bot mechanism and Ocelot certainly covers that aspect of things. Everyone with the company is so easy to work with and they are really helpful, especially when you get stuck. Pros Implementing this product took a big team effort, but after we are up and running, it's just part of our daily tasks. We really enjoy using this product and so do our customers! Cons It's tough to gather \*all\* sorts of information on your company/institution, but once you do, implementation goes a bit smoother. Be prepared to do a deep dive of all departments that are utilizing this product! It will make your company/institution stronger in the end. Review Source JL Jeannie L. Assistant Director, Financial Aid & Veterans Services Higher Education Used the software for: 2+ years ### "Fantastic Team To Work With" April 15, 2021 5.0 The Ocelot Team is amazing! They are easy to work with, they understand our needs and the needs of our students. They are ready at all times to stand up new products as you are ready to "go live" with any of them. We have found them to be very receptive to listen to suggestions and ideas, plus they have an ability to anticipate our questions and needs. Their team is forward thinking and they are implementing ideas and changes on a constant basis. We would absolutely recommend the Ocelot team and their products to anyone! They are a 12 out of 10 on all aspects! Pros Ocelot's GetAnswers, GetSAP, Chatbot with Live Chat, and Text Campaigns are far and above the easiest products to work in. Set up is not high impact and the benefits are long-reaching, even years after initial set up. Cons I have no Cons to list for Ocelot or their products. Review Source CF Christopher F. Web Developer Higher Education Used the software for: 1-2 years ### "Excellent Customer Service" April 16, 2021 4.0 Chatbot aside. Ocelot is fantastic in terms of customer service. Our representative \[SENSITIVE CONTENT HIDDEN\] is prompt and courteous and feels like a member of our team here in the office. Pros Having insight to what the users/students are asking has been huge - the analytics/dashboard is a great feature that captures a lot of user information, which leads to better insights. Cons Responses can be a little clunky and the chatbot doesn't always get it right, but it gets users to the right place most of the time. Review Source LC Lexer C. Student Life Coordinator Higher Education Used the software for: 6-12 months ### "Leeward Review" November 4, 2021 4.0 the support is wonderful Pros the back end is actually really easy to use Cons sometimes getting to the live chat is hard for the user Review Source MCA Ms. Colette A. FA Assistant Education Management Used the software for: 2+ years ### "We are satisfied with Ocelot's Services " April 26, 2021 4.0 Overall we are satisfied with Ocelot it has shown to be a very valuable asset Pros Ease and ability to capture student's inquiries when staff is unavailable Cons In our Financial Aid department there are so many scenarios , it would be convenient to have standard industry questions ready and available to select. A feature that corrects data like telephone numbers , student ids and contact emails. Alternatives considered [Freshdesk](https://www.capterra.com/p/124981/Freshdesk/) Reason for choosing Ocelot Preferred the services offered Review Source RH Ruth H. Vice President, Student Affairs Higher Education Used the software for: Less than 6 months ### "Higher Education Chatbot" December 17, 2021 5.0 Our institution has several permanent teaching locations and multiple other locations where students and community members request assistance. Ocelot allows the college to provide consistent messaging to everyone as well as provide a resource during non-operating hours. The customer service and support has been extremely high quality. Pros This platform was quite simple to implement at our institution. Staff at Ocelot did a great job explaining, deploying the product as well as responding immediately to any questions that my staff and co-workers might have had. The product is easy to maintain, and initial feedback indicates that staff and students appreciate the concise and consistent messaging that they receive when utilized. Cons Being a new user, we are unaware of any negatives with this platform. Review Source DT Deborah T. Director of Financial Aid Education Management Used the software for: 1-2 years ### "The Ocelot AI Chatbot" April 21, 2021 5.0 Excellent. We are especially happy with the on-going technical support. Pros The Ocelot AI Chatbot has aided us in communicating with our students 24/7, especially during the pandemic when we had to make quick changes in our availability which we were easily communicated to our students through additional questions added to the question inventory. We have had fun creating a "persona" for our chatbot and look forward to expanding the kinds and detail of questions that can be answered. We definitely feel that the chatbot has improved our ability to share important information quickly with current and prospective students. Cons The avatar is too small we would like a little larger avatar. Reason for choosing Ocelot n/a Review Source SG Sonia G. Assistant Director, Admissions & Records Education Management Used the software for: 6-12 months ### "Pleased w/district purchase of Ocelot!" December 1, 2021 5.0 Overall, very pleased with the purchase and implementation of this software! Pros It provides a platform for students to ask questions outside of business hours. Cons Would appreciate a follow up with the Ocelot team to discuss ongoing questions and concerns. The Ocelot team emails you a lot during implementation and then you hear nothing from the team when you may still have questions. Review Source KM Katelin M. Assistant Registrar Higher Education Used the software for: Less than 6 months ### "Ocelot Bot has helped out students" April 20, 2022 5.0 Our students are able to quickly identify answers to their questions. It has been particularly useful in our Admissions and Registrar's departments. Pros Ocelot Bot is extremely easy for an administrator to use. It has helped users to quickly find items on our website that they normally would have a difficult time locating. It also has very useful information in the general library that is customizable. Most administrative features are self-explanatory and did not require much training for use. Ocelot Bot has the opportunity to consistently improve if the users to their part. Cons Everything about this product is easy to use and I am satisfied with it. Review Source GW Gregory W. Associate Director Education Management Used the software for: 6-12 months ### "2 Thumbs Up!" November 18, 2021 5.0 Pros It is easy to set-up, manage, and update. Cons Some of the questions do not pertain to us, though it was helpful as a foundation as we built our own. Review Source RS Rena S. Assistant Director of Financial Aid Education Management Used the software for: 2+ years ### "Easy implementation and great value to our Financial Aid Office" November 4, 2021 5.0 The support staff is very helpful and knowledgeable. The review of our website and how to embed the videos into your website is invaluable. The emails I receive of the updated videos are also really convenient. Pros I loved that the Ocelot group assisted you through each step. The staff is helpful and knowledgeable—also, the fact they have their videos in Spanish. Cons I want to be able to have on-demand reports for our Spanish videos. Review Source EP Eileen P. Program Manager, Academic Support Education Management Used the software for: Less than 6 months ### "Ocelot Fan for Life" November 16, 2021 5.0 We have a high cancellation and no-show rate in our Tutoring centers, so we want to be able to remind students about our service. Also, some of our tutors end up fully booked early on in the semester while others languish with empty slots, so we are experimenting with using Ocelot to send messages to a targeted student audience. We just sent out our first mass text message and are awaiting the impact. Pros I love the communicative power it has to reach thousands of students with basically just the click of a PUBLISH button. Cons I trained myself on it, and it was a bit intense at the beginning because I was on a learning curve, but within a few hours, I felt really comfortable. Reason for choosing Ocelot Obviously, it was the best. Review Source LW Leslie W. Director of Advising Education Management Used the software for: Less than 6 months ### "Great Product" November 5, 2021 5.0 Pros This product has allowed our students to engage with us at all hours of the day. The questions we get early in the morning get answered and students don't have to wait for us to be in the office. Cons I cannot think of anything that is not good about this software Review Source PL Phyllis L. Project Coordinator Education Management Used the software for: Less than 6 months ### "Ocelot" November 18, 2021 5.0 Pros User friendly and students can get to the department that they need. Cons The long process of setting up. However, I understand that there are different phases. Review Source CW Casey W. Career Services Specialist Higher Education Used the software for: Less than 6 months ### "Easy way to add to our Online Help" April 20, 2022 4.0 Pros This software helps our website users to have assistance in navigating the website with the automatic chat feature. Cons Not all of the questions are answered, so it takes time to better the responses. Review Source AZ Austin Z. Creator Broadcast Media Used the software for: Less than 6 months ### "Ocelot Is For You!" August 19, 2021 4.0 My overall experience with Ocelot is amazing. I would recommend this to a friend if they need a live chat system. Pros I love the live chat widget. The ease and design of it is amazing. It is very easy to use Ocelot. Cons I don't have thing bad to say about Ocelot. Review Source KH Kristin H. Coordinator of Student Accessibility Higher Education Used the software for: 6-12 months ### "Easy answers" November 24, 2021 5.0 Pros Every answer can be customized to exactly the information you would share with a student if speaking in person. Cons Students always come up with questions we didn't think of. Review Source CG Christopher G. Counselor Education Management Used the software for: Less than 6 months ### "Ocelot Review at LACCD" November 18, 2021 5.0 Pros Easy to set up and use. In still waiting to see the product in action. Cons N/a still haven't deployed but excited to see what the platform can do. Review Source Similar Products Featured