--- title: "ezeeCRM Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about ezeeCRM Software - reviews, pricing plans, popular comparisons to other CRM products and more." source_url: "https://www.capterra.com/p/196865/iCRM/" page_type: "product" language: "en" publication_date: "2026-10-19" --- # ezeeCRM Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on October 19, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) ezeeCRM ## What is ezeeCRM? BusinessEzee has been established as a software company in India, The company has been with the aim to provide affordable and advanced software solutions to the small, medium & large size organizations across the globe, The focused area of service is into CRM, HRMS, POS, ChatBot, E-Commerce which helps in automate and streamline the business activities like Sales, Marketing and Support automation very effectively. ## What is ezeeCRM used for? [Lead Management](https://www.capterra.com/lead-management-software/)[Financial CRM](https://www.capterra.com/financial-crm-software/)[Online CRM](https://www.capterra.com/online-crm-software/) Top alternative Featured Overall rating Based on 13 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $12 Per Feature, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for ezeeCRM?[Manage this product listing](https://www.g2.com/products/ezeecrm/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### ezeeCRM 4.1 (13) VS. [4.6 (912)](https://www.capterra.com/p/178819/EngageBay-Marketing/reviews/) Starting Price $12 Per Feature, Per Month Starting Price $14.99 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 3.8 (13) Ease Of Use 4.5 (912) Value For Money 3.9 (12) Value For Money 4.7 (831) Customer Service 4.2 (12) Customer Service 4.8 (851) ## ezeeCRM alternatives [4.4 (19,024)](https://www.capterra.com/p/61368/Salesforce/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [4.3 (7,010)](https://www.capterra.com/p/155928/Zoho-CRM/reviews/) Starting price $14.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 85% of reviewers rated it above 4 stars [4.2 (1,009)](https://www.capterra.com/p/113540/Bitrix24/reviews/) Starting price $69.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 82% of reviewers rated it above 4 stars [4.4 (622)](https://www.capterra.com/p/141642/Copper/reviews/) Starting price $12.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 88% of reviewers rated it above 4 stars ## FAQs about ezeeCRM Overview ### Which roles and teams benefit most from ezeeCRM? ezeeCRM benefits sales and business development teams managing leads, customer follow-ups, and deal progress. Marketing managers and digital marketing teams use it to track campaign-generated prospects and coordinate handoffs. Service leaders and engineers maintain customer records and service requests, while directors and operations or IT leaders monitor activity, reporting, and process coordination. Answer based on 13 reviews Overview ### What company size and specific industries is ezeeCRM built for? ezeeCRM is designed for businesses of any size that want to automate sales, marketing, support, field sales, and service. It is built for use across industry verticals, making it suitable for organizations in a wide range of sectors rather than a single industry. Features and Usability ### What are the key features of ezeeCRM? ezeeCRM offers CRM core features such as contact management, lead generation, lead qualification, and pipeline management. It also includes email marketing, SMS messaging, live chat, and campaign management, plus reporting and analytics, task management, document storage, and third-party integrations for sales and customer support workflows. Integrations ### Which third-party tools and platforms does ezeeCRM integrate with? ezeeCRM integrates with 7 third-party tools, including Google Drive and Microsoft Excel for file and data management, HubSpot CRM for sales workflows, Mailchimp for email marketing, LinkedIn for Business and Meta for Business for social channels, and Twitter/X for messaging and outreach. Getting Started and Support ### What customer support options does ezeeCRM offer? ezeeCRM provides Email/Help Desk and Phone Support. No reviewer feedback about support is available, so user experience with response speed, helpfulness, or problem resolution cannot be summarized from catalog evidence alone. These are the only support channels listed for the product. ## Features AI summary Based on 14,838 CRM reviews Capterra reviewers highlight these features as the top priorities when evaluating CRM software: - **Data Security** (**51%** of reviewers rated this feature as critical) - **Customer Database** (**52%**) - **Real-Time Data** (**56%**) ezeeCRM includes other CRM capabilities that reviewers also consider important, such as **Contact Database** (**47%**), **Search/Filter** (**45%**), and **Contact Management** (**44%**). Together, these features help businesses keep customer details organized, quickly find the right records, and manage ongoing interactions more efficiently, allowing teams to stay responsive and maintain better visibility across their contacts. Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities Alerts/Notifications Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges API Application programming interface that allows for integration with other systems/databases Business Card/Badge Scanning Capture contact information by scanning a physical item and having the system automatically extract data from the scan Calendar/Reminder System Notifications/alerts for upcoming events or tasks Campaign Management Create a collection of marketing actions to complete specific goals and plan and analyze campaign results ezeeCRM 49 features Dashboard to view the status of ongoing processes, identify current incidents and track past activities Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases Capture contact information by scanning a physical item and having the system automatically extract data from the scan Notifications/alerts for upcoming events or tasks Create a collection of marketing actions to complete specific goals and plan and analyze campaign results Match clients or tenants with suitable properties based on their specific requirements, preferences and budget Tracking, calculating, and paying commissions and earnings to employees Centralized database of stakeholders and their contact information such as names, address, phone number etc. Manage, organize, and store contact information Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Provide online support for your customers through live chat or help desk functionality Assembly of graphs and charts for visualizing and tracking statistics/metrics Defines specific deal parameters to negotiate and secure deals Store and organize documents in a centralized system Manage, store and organize emails within the system or via third-party apps Create and send email blasts/campaigns Create, save, and store files Form predictions based on past and present data/trends Track interaction history by documenting conversations for contacts Incorporation of a chat or messaging system within an organization's internal communication infrastructure Automatically identify and save contact information of potential customers Route and distribute your leads to third party buyers Manage the process of attracting and converting business prospects into leads Store information about leads or contacts and track, manage and nurture them throughout the sales process Engage with a lead throughout the sales process by actively providing information Score a lead on their quality or likelihood to buy based on certain behaviors Divide leads into buckets based on predefined criteria and routing rules Ability to chat online in real time Automate workflows and trigger campaigns based on customer actions Access software remotely via mobile devices Track all opportunities for potential sales and convert them into recurring revenue A set of indicators that tracks the performance of networks, applications, systems, teams, etc. Track the progress of long term goals, campaigns, and opportunities, for sales, projects, business ventures etc. Visual representation of sales prospects & how many deals are in your sales funnel, the stage each deal is in, and the value of deals. Tools designed to streamline the process of lead generation and management for sales teams Generate quotes or estimates for customers Log and store the source of contacts/leads Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Pipeline view and tracking lead status Search and filter data across systems to locate required information by entering keywords or certain criteria Group leads or contacts based on their specific characteristics Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. Create, manage and track all task activities and progression Organize customer data and accounts by user or geography Set up connections to third-party platforms to improve business processes SaaS, web-based, online deployment Create, design and manage workflows for repetitive tasks Get Advice We can help you find the software with the features you need. Features 3.8 (13) 3.8 Based on 13 reviews ## Pricing Value for money 3.9 (12) Free Trial Basic $12.00 Per Feature,Per Month Value for money 3.9 (12) 3.9 Based on 12 reviews ## Integrations [ Microsoft Excel](https://www.capterra.com/p/176574/Excel/)[ HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)[ Meta for Business](https://www.capterra.com/p/213257/Facebook/)[ Twitter/X](https://www.capterra.com/p/214056/Twitter/)[ LinkedIn for Business](https://www.capterra.com/p/213505/LinkedIn-for-Business/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.2 (12) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.2 (12) 4.2 Based on 12 reviews ## User reviews Overall rating 4.1 Based on 13 reviews Filter by rating Counts reflect reviews available in this feed. 5(5) 4(5) 3(2) 2(1) 1(0) Mentioned topic Recent reviews first, then most helpful RE Reviewer IT Operations Management Intern Used the software for: Less than 1 year ### "Delightful, Useful, Rough Service" 3.0 April 9, 2018 Pros iCRM was very cost effective for my budget at the time. Loved the GUI, and the user friendliness. Overall, it's useful for midsize projects. Cons The Customer Support was lacking. I had to wait on hold once for 30 minutes, and then the person on their end hung up. I like the software, but maybe get a better customer service team and you're golden. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Sr. Manager - Service Used the software for: 1-3 years ### "Effective Usage" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 8/10 December 10, 2019 Friendly to handel Pros Ease to Use and keep records of tickets and customer Cons Need more details and Data inputs to get better and effective output - eg customer details of each and every unit sold, Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Digital Marketing Used the software for: 1-3 years ### "Nothing is extraordinary--CRM" 2.0 Overall Rating 2.0 2.0 Ease of Use 2.0 2.0 Features 2.0 2.0 Customer Service 4.0 4.0 Likelihood to Recommend 5/10 December 9, 2019 Pros Nothing as such. Even your software lacks in many basic features. Cons This software lacks in user- friendliness. It is not automated. Automatic assignment of leads to an user is missing so it is time consuming. It is manual completely. filters are also not working properly. Importing an excel is not an easy. It is complicated. Recent leads are sometimes not on the top. When an excel sheet is exported, it is not in proper format. Should be in PDF format also. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Director Used the software for: Less than 1 year ### "iCRM is a great CRM software to use, it automates our Sales and Marketing seamlessly." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 June 5, 2017 Increased productivity of employees which results in better customer satisfaction and more revenue. Pros First of all, it is very much capable of doing any level of customization as per the business process. It handles the large size data and highly user-friendly and enterprise ready. Most importantly it is very cost effective. Cons Mobile App is not available for IOS, Leads scoring feature is not available in Leads module which was an important feature for our business. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. VR Verified Reviewer Systems Architect ### "Very customisable CRM." 4.0 June 1, 2018 Pros Good pricing. Very customisable. Nice layout and easy to use. Can quickly get up to speed with all the features. Cons Not available as an app for when out of the office, other than that all was good and no other cons to list. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Service Engineer Used the software for: 3-5 years ### "Ti" 3.0 Overall Rating 3.0 3.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 December 4, 2019 Good, Pros Attendees and punctuality, or time saving Cons Bugs, must requires iPhone app, or location tracking Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Business Development Executive Used the software for: 1-3 years ### "CRM" 5.0 December 13, 2019 Pros Leads sorted and maintained at one place Cons Not user friendly and excel comes more handy sometimes Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Marketing Head Used the software for: Less than 1 year ### "the more details, the better." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 December 10, 2019 Pros Campaigns : Its very easy track to customer Cons Customer : Its very easy search customer Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Marketing Manager Used the software for: Less than 1 year ### "Review" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 December 12, 2019 god Pros ease of access Planning friendly updates Cons Not much Search options only we cant search immediately. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Sr. Operational Head Used the software for: Less than 1 year ### "Ease of work " 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 December 20, 2019 Overall the experience is really good. its very easy to use and easy to understand. Pros The Quotation and invoice format, also the reminders that we use for leads Cons adding products in the quotation is quite difficult. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Business development executive Used the software for: Less than 1 year ### "Good software for management in a team" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 3.0 3.0 Customer Service 2.0 2.0 Likelihood to Recommend 8/10 December 5, 2019 We are getting leads to work and update on a regular basis. Pros It's full of various functions which is very much handy in daily work. Easy to use and understand. Cons Interface is a bit old. No customization of interface Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Director Used the software for: Less than 1 year ### "Feedback" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 December 10, 2019 the experience is good. support excellent Pros Good software customized as our workflow Cons look and feel needs to be improved lags speed ease of operation needs to be improved Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Sales Used the software for: Less than 1 year ### "Provide Purchase Order" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 December 10, 2019 Reminder facilities very good. Pros Reminder facilites and searching facilities Cons Purchase Order we can't make in this software Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.