--- title: "CM.com Communications Platform Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about CM.com Communications Platform Software - reviews, pricing plans, popular comparisons to other SMS Marketing products and more." source_url: "https://www.capterra.com/p/196877/CM-com/" page_type: "product" language: "en" --- # CM.com Communications Platform Software Review 2026: Features, Integrations, Pros & Cons Last updated on September 4, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) CM.com Communications Platform ## What is CM.com Communications Platform? The Communications Platform by CM.com will allow you to reach your audience via mobile messaging and voice calls. Connect to multiple messaging channels like SMS, RSC, Apple Business Messages, and more, via our powerful Business Messaging API. Engage and make your customers happy, send them delivery notifications, booking confirmations, OTP-passwords, appointment reminders, and more, at the moment it matters. Connect once and communicate forever. ## What is CM.com Communications Platform used for? [SMS Marketing](https://www.capterra.com/sms-marketing-software/)[Mobile Marketing](https://www.capterra.com/mobile-marketing-software/)[Conversational Marketing Platform](https://www.capterra.com/conversational-marketing-platform-software/) Top alternative Featured Overall rating Based on 7 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price €0.01 Usage Based, One Time Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for CM.com Communications Platform?[Manage this product listing](https://www.g2.com/products/cm-com-communications-platform/claim_requests/new?auto=true) ## CM.com Communications Platform Overview Updated September 2026 AI summary CM.com Communications Platform enables businesses of all sizes to manage and automate customer communications across SMS, voice, and other digital channels. Covering SMS marketing, customer service, and unified communications, it offers features like two-way messaging, campaign planning, message personalization, reporting, and API access. Cloud-based deployment and AI-driven tools support campaign management, customer engagement, and integration with existing workflows. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### CM.com Communications Platform 4.9 (7) VS. [4.4 (97)](https://www.capterra.com/p/187336/Sinch-Engage/reviews/) Starting Price €0.01 Usage Based, One Time Starting Price $99 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.7 (7) Ease Of Use 4.4 (973) Value For Money 4.7 (7) Value For Money 4.3 (796) Customer Service 5.0 (6) Customer Service 4.2 (768) ## CM.com Communications Platform alternatives Highest Rated [4.7 (1,789)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.4 (512)](https://www.capterra.com/p/180158/Twilio-Communications-Platform/reviews/) Starting price $0.01 Per User, Per Month Pricing Options Free Trial Free Version User Rating 88% of reviewers rated it above 4 stars [Bitrix24](https://www.capterra.com/p/113540/Bitrix24/) [4.2 (1,005)](https://www.capterra.com/p/113540/Bitrix24/reviews/) Starting price $69.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 82% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/113540/Bitrix24/) [JustCall](https://www.capterra.com/p/157853/JustCall/) [4.1 (225)](https://www.capterra.com/p/157853/JustCall/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 80% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/157853/JustCall/) ## FAQs about CM.com Communications Platform Overview ### What company size and specific industries is CM.com Communications Platform built for? CM.com Communications Platform is designed for businesses of any size across any industry that need to communicate with customers through their preferred channels. It fits small businesses, mid-market companies, and enterprise organizations in every vertical, including service, retail, and other customer-facing sectors. Features and Usability ### What are the key features of CM.com Communications Platform? CM.com Communications Platform offers multi-channel communication across SMS messaging, chat/messaging, email marketing, push notifications, and voice tools such as VoIP and automatic call distribution. It also includes campaign management, audience targeting, automation rules, real-time analytics, access controls/permissions, and third-party integrations for communication workflows. Integrations ### Which third-party tools and platforms does CM.com Communications Platform integrate with? CM.com Communications Platform integrates with WhatsApp and supports over 10 catalog integrations, including Zapier, Salesforce Platform, Shopify, WooCommerce, WordPress, Adobe Campaign, Adobe Commerce, and OpenCart. It also connects with APIANT, Mendix, OutSystems, Drupal Commerce, and Watermelon. Answer based on 2 reviews Getting Started and Support ### What training and onboarding options does CM.com Communications Platform offer? CM.com Communications Platform provides in person training, live online sessions, webinars, documentation, and videos to help teams get started. In person and live online formats support guided instruction, webinars cover broader group learning, documentation offers written reference material, and videos provide self-paced walkthroughs. Getting Started and Support ### What customer support options does CM.com Communications Platform offer? CM.com Communications Platform provides Email/Help Desk, FAQ/Forum, Knowledge Base, Phone Support, 24/7 Live Rep, and Chat. No reviewer feedback about support quality is available here, so user experience details such as response speed, helpfulness, or common frustrations cannot be assessed from the provided data. ## Features AI summary Based on 3,882 SMS Marketing reviews Capterra data shows that buyers of SMS Marketing rank the following features as their top priorities: - **SMS Messaging** (**59%** of reviewers rated this feature as critical) - **Campaign Scheduling** (**55%**) - **Mass Texting** (**55%**) CM.com Communications Platform supports all three of the features reviewers rate highest: **SMS Messaging**, **Campaign Scheduling**, and **Mass Texting**. Together, these capabilities help businesses send timely campaigns at scale, plan outreach in advance, and reach large audiences efficiently, allowing teams to manage SMS marketing with more consistency and better timing. SMS Messaging 4.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Send messages via SMS Campaign Scheduling 4.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Set campaign schedules by selecting start, pause, and end dates Mass Texting 3.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Send messages to multiple subscribers at the same time Contact Database 4.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Centralized database of stakeholders and their contact information such as names, address, phone number etc. Scheduled Messaging 3.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Send individual or bulk text messages at predetermined times Campaign Management 4.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Create a collection of marketing actions to complete specific goals and plan and analyze campaign results CM.com Communications Platform 95 features ### All Features - 2-Way Messaging: Send and receive text messages to communicate with clients or prospects in real-time - A/B Testing: Test multiple versions of emails, forms, content, or other campaign elements to gauge effectiveness - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - AI Copilot: A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users - Alerts/Escalation: System alerts about the need to escalate an issue or request - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Appointment Management: Manage various aspects of appointments including booking, rescheduling, canceling - Appointment Scheduling: Schedule appointments via a calendar - Audience Targeting: Identify a particular segment of population based on specific criteria and customize your efforts to attract their attention - Automated Responses: Automatic reply functionality for incoming messages - Automated Scheduling: Automatically create schedules based on business needs or employee availability and qualifications - Automatic Call Distribution: Distribute/route/connect calls - Autoresponders: Create and automatically send premade copy in response to customer messages - Batch Communications: Send messages, notifications, or documents to an entire customer base at the same time - Behavioral Analytics: Track and analyse user behavior within a system or network - Call Center Management: Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. - Call List Management: Manage and track all past and future calls. - Call Monitoring: Listen to live phone conversations for the purpose of training and assessing agent performance - Call Recording: Record the audio of phone conversations for quality assurance purposes - Call Reporting: Track and report on all incoming and outgoing calls - Call Routing: Sends voice calls to a specific queue based on predetermined criteria - Call Tracking: Process to identify source of incoming calls, date, time, duration or caller type using a unique phone number - Call Transfer: Transfers live calls to other agents - Caller ID: Identify the number and contact information of a caller before answering the phone - Campaign Analytics: Track and interpret campaign performance metrics - Campaign Management: Create a collection of marketing actions to complete specific goals and plan and analyze campaign results - Campaign Planning: Plan and strategize marketing campaigns - Campaign Scheduling: Set campaign schedules by selecting start, pause, and end dates - Campaign Segmentation: Group campaigns by project, client, or campaign for better management. - Chat/Messaging: Communicate using direct chat or messages within the system - Chatbot: AI-based platform which conducts a conversation via auditory or textual methods - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Computer Telephony Integration: Computer-telephony integration is the use of computers to manage telephone calls - Contact Database: Centralized database of stakeholders and their contact information such as names, address, phone number etc. - Contact Management: Manage, organize, and store contact information - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customer Profiles: Record customer information, purchase history, and other notes - Customer Segmentation: Process of dividing customers into groups based on common characteristics - Customizable Fields: Customize data fields to support various needs and use cases - Customizable Reports: Alter the layout and content of reports - Data Integration: Combining data from different sources and providing a unified view - Drip Campaigns: Send automated marketing emails based on user actions over a predetermined period - Email Marketing: Create and send email blasts/campaigns - Engagement Tracking: Tracks metrics that provide insight into how a user interacts with any interface or product - GDPR Compliance: Ensure compliance with the General Data Protection Regulation protocols - Group Messaging: Group messaging lets multiple people carry on a group conversation - Interaction Tracking: Track interaction history by documenting conversations for contacts - Interactive Content: Allow the audience to interact or engage with the content - Landing Pages/Web Forms: Create landing pages or online forms designed to capture new leads and prospects - Lead Distribution: Route and distribute your leads to third party buyers - Lead Management: Store information about leads or contacts and track, manage and nurture them throughout the sales process - Lead Qualification: Score a lead on their quality or likelihood to buy based on certain behaviors - Mass Texting: Send messages to multiple subscribers at the same time - Message Personalization: Personalize text messages using templates and custom fields - Mobile Access: Access software remotely via mobile devices - Mobile Alerts: Notifications via mobile devices - Mobile Keywords: Unique word that contains letters or numbers that identifies specific campaigns - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multi-Channel Attribution: A set of rules that assigns credit for sales and revenue to touchpoints across the customer journey - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Multi-Channel Marketing: Coordinate marketing efforts across channels (email, landing pages, social media, etc.) - Multi-Language: Manage and support multiple languages - Multi-User Collaboration: Two-way actions and communication between multiple users in real time - One-to-One Messaging: Send personal messages to clients or attendees - Online Voice Transmission: Transmit voice and other information digitally - Personalization: Adjust communications based on previous interactions or personal preferences - Polls/Voting: Enable custom polls/voting to facilitate decision-making or increase engagement - Product Recommendations: Product suggestions provided to users based on past behavior and relevant data, such as browsing and purchasing history - Push Notifications: Trigger clickable pop-up messages - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-time Conversations: Send and receive messages in real-time via an online communication channel - Real-Time Data: Receive data and information in real time - Real-Time Monitoring: Active monitoring of systems, applications, or networks - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Real-Time Reporting: Active reporting of data and metrics - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - ROI Tracking: Monitor conversion rates and analyze effectiveness and profitability of marketing efforts - Scheduled Messaging: Send individual or bulk text messages at predetermined times - Shortcodes: Short phone numbers that used to opt-in to SMS campaigns - SIP Trunking: Enables the connectivity to send and receive calls over the internet - SMS Marketing: Send promotional campaigns or transactional messages via text messages - SMS Messaging: Send messages via SMS - Social Media Integration: Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. - Support Ticket Management: Allow customers/users to submit support queries and service requests - Tagging: Attach digital tags to documents and assets for identification, search, or monitoring purposes - Text to Speech: Turns text into natural sounding speech - Text-to-Win: Messaging system designed for contests and sweepstakes - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Unified Communications: Consolidate and integrate communication tools as one platform or entity to enhance business communication and collaboration - VoIP Connection: Place/receive calls through voice over IP connection --- Get Advice We can help you find the software with the features you need. Features 4.4 (7) 4.4 Based on 7 reviews ## Pricing Value for money 4.7 (7) Free Trial Basic €0.01 Usage Based,One Time Value for money 4.7 (7) 4.7 Based on 7 reviews ## Integrations [ WordPress](https://www.capterra.com/p/131687/WordPress/)[ Shopify](https://www.capterra.com/p/83891/Shopify/)[ Zapier](https://www.capterra.com/p/130182/Zapier/)[ WooCommerce](https://www.capterra.com/p/225601/WooCommerce/)[ Adobe Commerce](https://www.capterra.com/p/227129/Magento-Commerce/)[ Salesforce Platform](https://www.capterra.com/p/268338/App-Cloud/)[ OutSystems](https://www.capterra.com/p/103451/OutSystems/)[ Adobe Campaign](https://www.capterra.com/p/135159/Adobe-Campaign/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 5.0 (6) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (6) 5.0 Based on 6 reviews ## User reviews Overall rating 4.9 Based on 7 reviews Filter by rating 5(6) 4(1) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent FC Francesco C. Ottico Medical Devices ### "Sicuramente utile a livello di marketing aziendale" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 0.0 0.0 Likelihood to Recommend 7/10 January 10, 2024 Buona esperienza che sicuramente continuero' dopo il periodo di provo Pros Il fatto che si integrassero i piu' importanti social di messaggistica Cons Il prezzo e' alto in rapporto alla qualita' del servizio offerto. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MT Michelle T. Director Of Online Marketing Health, Wellness and Fitness ### "CM.com makes it possible to maintain effective customer engagement" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 May 18, 2022 Pros CM.com has various features that make it quite easy to increase the efficiency of our engagement with our cutomer base. Cons CM.com needs to extend their country coverage with supporting marketing to other destinations. Switched from [AvidMobile](https://www.capterra.com/p/145843/AvidMobile/) Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor November 2, 2022 Thank you for your review! MG Marsalin G. Business Enablement Manager Insurance ### "One Step Closer to Valued Client Engagements" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 29, 2020 Our experience with the CM team was impeccable. We worked together more after-hours than during business hours in an effort to accommodate us and our requirements. They are super professional and yet so easy to connect and communicate with. They made themselves available to us, kept us appraised, and did a stellar job with everything they touched. They have provided a reliable service and enabled us to get our solution implemented. Pros The software is extremely user friendly, which is critical for new users and for the context of these applications. We were most intrigued by the reporting capability and the function of drilling down. The entire integration process was seamless even without the world-class support given by the team Cons One of the improvements we would recommend is the grouping and categorization of the data intelligence to be able to extrapolate reporting overviews within the software. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. Response from Vendor November 2, 2022 Thank you for your review! DH David H. Senior Manager Shared Services Insurance ### "Prime Meridian Direct Photos made simple" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 April 23, 2020 Overall it has been a great experience. CM.com and \[SENSITIVE CONTENT HIDDEN\], in particular, helped give us all the information we needed to make an informed decision. I would say \[SENSITIVE CONTENT HIDDEN\] support is what swayed us to join CM.com opposed to Clickatell. We look forward to a long and mutually beneficial relationship in the future. Pros It was a very smooth integration that allowed us to get our WhatsApp message directly into our system. This allowed us to make use of many of the other developments we had done on our side. It was extremely simple but effective. This change had a huge impact on our turnaround times going from days to minutes. It also made a massive contribution to improving our overall client's experience. Cons I don't think there are cons at this stage. I would just say that there is a lot more that we can explore and improve on. The integration of WhatsApp into our system has lots of potential and we need to gain as much benefit as possible to be a fully omnichannel business. Alternatives considered [Clickatell](https://www.capterra.com/p/175976/Clickatell-Touch/) Reasons for choosing CM.com Communications Platform As mentioned above it was down to the support from \[SENSITIVE CONTENT HIDDEN\]. His engagement with us was fantastic. He never kept us waiting and helped us with any issues we had. Being prompt and helpful still plays a massive role in business. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. Response from Vendor November 2, 2022 Thank you for your review! JB Johan B. Digital Marketing Manager Insurance ### "Easy and Comprehensive!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 22, 2020 Excellent - our account manager is always ready to assist and very helpful! The platform is always available and we have not experienced any issues before. Pros Within one platform our team are able to do all our direct marketing functions. We use SMS and email and direct traffic to our landing pages for optimal conversions. Cons Not much, I have not experienced any issues. When I had queries their customer support was super fast to respond. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. Response from Vendor November 2, 2022 Thank you! CR Chris R. Senior Business Operations Manager Automotive ### "Taking CM.com for a Test Drive" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 14, 2020 My overall experience utilizing CM.com solutions was extremely positive and as my organization continues to evaluate solutions for effective and affordable customer messaging, I will keep them top of mind. Pros One of the things that stood out to me most about CM's software was the variety of solutions offered. I largely utilized the SMS suit including two-way SMS messaging and online messaging via campaigns and was impressed with the overall setup and ease of use when demoing both solutions. It truly was as easy as stated and provides business the opportunity to effortlessly communicate with our target audiences. Cons One of the features that I feel needs to be improved is the SMS campaign option and specifically the ability to identify whether one of the chosen selections is working. For example, when uploading a picture to a campaign I created, I had to upload the picture multiple times because there was no progress indicator that it was uploading. I would recommend that CM make adjustments to the UI so that the user can tell whether or not the selected action is taking place. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. Response from Vendor November 2, 2022 Thank you! Mac C. Associate Financial Services ### "M&A Firm Reviews e-Signature and SMS Products" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 8, 2020 Signing up and getting started with CM.com platform was super easy. I was recommended it by a work friend so I decided to try it out. It was super easy to create an account and add both the sign and campaign apps to my portfolio. I started with the sign app as this could have the most functionality with what I do. It was intuitive and easy to figure out how to upload a document and send that document with fields. It had everything I would look for - e-signatures, ability to cc', add text and dates, etc.. Pros Intuitive, easy to use from creating an account, adding both the sign and the campaigns apps to my dashboard, learning how and then actually going through the process of creating templates and campaigns, to scheduling them or sending them out immediately. From start to finish, it took me less than 30 mins to use. The process of using the apps were highly enjoyable and I can see value and ROI in using this versus our current process already. Cons The only challenge I encountered was the ability to edit the e-signature documents within the CM.com Sign interface. This would cause a bottleneck when working with a document that required modifications/revisions from external parties before the signature phase. Otherwise, this is a highly efficient product. Additionally, it wasn't 100% straightforward that I had to add the addressbook app in order to upload a list of my contacts that I wanted to send my campaign to. It would make more sense if the addressbook was linked somewhere in the initial intro guide so that users knew how to send bulk messages without manually entering individual contact information. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. Response from Vendor November 2, 2022 Thank you! [View all Reviews](https://www.capterra.com/p/196877/CM-com/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.