# Wageloch Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Wageloch the right Employee Scheduling solution for you? Explore 265 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/196911/WageLoch/reviews --- Wageloch 4.5 (265) [View alternatives](https://www.capterra.com/p/196911/WageLoch/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Wageloch Ease of use 4.4 Customer Service 4.8 ## Pros and Cons in Reviews EW Emma W Assistant ManagerHospitality, 11 - 50 employeesUsed the software for: 1-2 years. “Really good, I recommend Wageloch for small to midsized business, double check all the rules are correct to the award you are using.“ November 13, 2025 PT Panagiotis Pete T Partner PharmacistRetail, 11 - 50 employeesUsed the software for: More than 2 years. “Unavailability function of staff is a lot better to use than the Annual Leave function - Unavailability will show you immediately what staff are not available - annual leave function you have to manually put in the unavailability - double handling - so I don't use it.“ February 20, 2024 AM Alexandra M CEO and Senior PsychologistHospital & Health Care, 11 - 50 employeesUsed the software for: 6-12 months. “Wageloch has been extremely beneficial for our business as it is one system that allows use to capture all the appropriate information and relevant documents needed to run our business in one space!“ February 21, 2024 RB Renton B DirectorArts and Crafts, 11 - 50 employeesUsed the software for: More than 2 years. “We are a manufacturing business and we have not found it easy to maintain fingerprint recognition on our HUGO device for all staff due to manual labor wearing fingerprints.“ February 21, 2024 PT Panagiotis Pete T Partner PharmacistRetail, 11 - 50 employeesUsed the software for: More than 2 years. “Overall it's a great product and most of the time it works well and does what it is supposed to do - there is some back end integration issues sometimes - but that is the bookkeepers problem to sort out - not hours - apparently it integrates with Xero very well so just waiting for our bookkeeper to do that.“ February 20, 2024 NA Nidhi A ConsultantComputer Software, 11 - 50 employeesUsed the software for: Less than 6 months. “Few files like employee List can not be downloaded from the system.“ February 21, 2024 DH Darren H PharmacistRetail, 51 - 200 employeesUsed the software for: More than 2 years. “The ability to amend rosters easily has to be the best feature.“ February 21, 2024 CL Caroline L Administration Officer / PayrollWholesale, 51 - 200 employeesUsed the software for: More than 2 years. “TOIL hours can be lost if there is an error and Developers need to reset from behind the scenes to show correct history (not always successful without a Set to value and can't explain why) - you cannot undo to get back what was there before (I advise keeping an excel spreadsheet separate to check against). “ March 28, 2023 ## Showing most helpful reviews Showing 1-25 of 265 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Paul B. Operations Manager Real Estate Used the software for: 2+ years ### "Does what it says" December 9, 2019 4.0 Pros New interface is a great improvement. Relatively easy to use. Cons Server application and login a bit clunky. Fingerprint readers have been a bit unreliable. Review Source BD Brendan D. Director Individual & Family Services Used the software for: 6-12 months ### "Processing Wages Time Saver" March 23, 2023 4.0 It has been great, the team is very supportive and implementation was very thorough to cater to complex payroll needs. Pros 1\. Integration with Accounting (Xero) Software means we can trust the data from Wageloch is accurate in Xero Timesheets and makes the payroll process fast and easy.2. Support is amazing and prompt.3. Customizing platform to complex payroll needs.4. Bio-Metric Clock-in/out (via iPad) Cons 1\. Adding more details/notes to rostered jobs level, rather than day-level notes, this would also need to flow upstream to the mobile app for remote staff.2. Two-way messaging to staff. 3. Branding Colour Pallet of the interface is too much, and a hint of branding would be more acceptable.4. Mobile App improvement needs to be more informative, rather than just rostered shifts. Switched from [Deputy](https://www.capterra.com/p/167811/Deputy/) Local Support, and direct integration requirements Review Source Response from Wageloch May 12, 2023 Thank you for your considered and thoughtful feedback, Brendan! It's great to hear your your positive experiences with Wageloch support and that you've made use of our biometric clocking options. We appreciate your notes on branding (have you tried our Colourblind Assist mode?) and making communication options through the mobile app more comprehensive. Wageloch is a live service and is constantly being upgraded to suit the needs of our clients. If you like, you can send through further details to helpdesk@wageloch.com.au and we'll be glad to pass them on to our development team for consideration! CL Caroline L. Administration Officer / Payroll Wholesale Used the software for: 2+ years ### "Professional Timesheet and Job Costing Reports" March 28, 2023 3.0 WageLoch initially advised our colleague it catered to Reckon (which it does) but have since labelled our company as Bespoke due to varying employee requirements. Reckon is not WageLoch's most user-friendly preferred payroll program. Do your research. Pros Clock in and out features for accountability and attendance for fire evacuation purposes WPH&S is great. Running reports and collating times to tasks/departments for on-billing various entities import to Reckon Payroll correctly once teething problems were solved. Helpdesk extremely helpful and quick to get back to you if a processing payroll, thank you! Reports look very professional and can export to excel doc to present it how you like. Cons TOIL hours can be lost if there is an error and Developers need to reset from behind the scenes to show correct history (not always successful without a Set to value and can't explain why) - you cannot undo to get back what was there before (I advise keeping an excel spreadsheet separate to check against). Hours didn't always import to Reckon until manually assisted by WageLoch Helpdesk however this has since been resolved. We have had an entire entry revert back to rostered task and lost updated worked task - Developers had to reset and required some rework with entries. Reason for choosing Wageloch Seemed to offer the most features the managers and company required. Review Source Response from Wageloch April 14, 2023 Thank you for your detailed review, Caroline. I'm glad to hear you've had positive experiences with out Client Support Team already. Hopefully the difficulties with Reckon integration and your TOIL hours have all been resolved. If not, please let our team know and we'll be glad to investigate further with you! AM Adriana M. Payroll Officer Building Materials Used the software for: Less than 6 months ### "Only new, but impressive so far! " March 15, 2023 5.0 We were very old school with paper timesheets and relying on staff to write their times in. It left us open to errors, constant cross checking, doubling up in data entry, many hours spent to just run the pays. It was finally decided that we had to move with the times and upgrade our process with looking into a way for employees to clock in digitally, and have the information uploaded and in real time for an accurate record of times. I followed up with several possibilities, and found Wageloch to be most helpful and explanatory with their systems and functions available to assist our business into this move. We are only still in the learning stages, but finding it an amazing service and look forward to getting to utilise the many features they have to offer. Pros The simplicity of importing payroll data into our program minimising the time spent overall from start to finish from manual timesheets, data entry and finalising. We are able to view cost projections per day to help managers with scheduling needs, and the rostering has been super helpful to us. Cons The only con is sometimes a delay in loading data, but that would seem to be an issue here locally with our internet connection than anything else. Alternatives considered [Deputy](https://www.capterra.com/p/167811/Deputy/)[Sine](https://www.capterra.com/p/144064/Honeywell-Forge-Visitor-Management/) Reason for choosing Wageloch Australian family business, able to deal with helpdesk at the right times, great pricing, integration with Reckon Review Source Response from Wageloch May 24, 2023 It's great to have you on board, Adriana! I'm glad to hear it's been a smooth transition for you so far. Our team are always here to help however we can. TM Tricia M. Admin Health, Wellness and Fitness Used the software for: 2+ years ### "Review by Tricia" February 26, 2024 4.0 Overall Wageloch is a great rostering time clock system Pros Ease of using Wageloch. Checking off shifts etc. Staff able to clock in/out for shifts. Cons On boarding - staff do not complete correctly Review Source Response from Wageloch February 7, 2025 Thank you for your review, Tricia! We're sorry to hear your mixed results with Wageloch Onboarding. Please feel free to reach out to our Support Team to see if there's anything we can do to improve your experience! KC Kristie C. Managing Director Pharmaceuticals Used the software for: 6-12 months ### "Wageloch Review" February 27, 2024 5.0 Pros The ability for staff to update availability and leave online. Ability to send rosters to staff Cons It does not put in a vacant shift to fill if someone is on leave Alternatives considered [Tanda](https://www.capterra.com/p/143817/Tanda/) Switched from [ClockOn](https://www.capterra.com/p/161737/ClockOn/) We required more functionality and better access for staff Review Source Response from Wageloch February 7, 2025 Thanks for your feedback, Kristie! GT Gregor T. Senior Operations Executive Information Technology and Services Used the software for: 1-2 years ### "Great platform for paying employees" April 29, 2022 5.0 I used it to manage the hours worked by about 100 university tutors, and to confirm these hours for payroll. Pros I really like how easy it is to record payment data for employees through Wageloch. Even if the employee made an error in recording their hours worked, it's super easy to manually fix that. It's also easy to see their historic hours worked. Cons My main issue was that although Wageloch promised a geolocater function, so I could see where the employee had clocked in and out, it didn't seem to be working - as the person paying them I couldn't see it anywhere on my Wageloch platform on my computer. this actually created an issue when an employee had been clocking in and oiut from his home, and not attending work, and I hadn't been able to verify this. Also, Wageloch seems to automatically open every time I update my laptop, which gets a bit annoying! Switched from [Google Sheets](https://www.capterra.com/p/169718/Google-Sheets/) To add the geolocator function promised by Wageloch Review Source Response from Wageloch March 17, 2023 Thanks for your fantastic review Gregor! Geolocator is available and we'd love to show you how to view it in your software and also via reports. We can also disable the software from starting on loading which is an easy setting. Reach out to helpdesk and we'll guide you through it. BB BROOKE B. Director Food & Beverages Used the software for: Less than 6 months ### "BrookeVegPro" February 22, 2024 5.0 Wageloch support is excellent. With a critical payroll question - they respond within the 1/2hr or even quicker. Pros The set up process was very easy and the implementation team were very patient and helpful. Cons It would be really great if you could sort by hours per day when authorising timesheets. Switched from [Humanforce](https://www.capterra.com/p/122077/Humanforce/) lack of support and would only communicate via tickets. No phone calls Review Source Response from Wageloch February 7, 2025 Thanks Brooke! We're very proud of the work our implementation team do. Please don't hesitate to reach out if we can assist with anything! AM Annie M. Business Manager Pharmaceuticals Used the software for: 2+ years ### "Wageloch" December 17, 2019 5.0 We use Wageloch every day. It is very easy to navigate and saves us a huge amount of time Pros Ease of use and technical support. We have 2 stores and we can navigate between both shops. It has everything we require for rostering etc. Cons Sometimes it freezes and we have to quit the program. I'm not sure if it's our problem or not Alternatives considered [UKG Ready](https://www.capterra.com/p/198579/UKG-Ready/) Reason for choosing Wageloch We felt it was easier to navigate and the technical support was local. Review Source MP Melita P. Director Accounting Used the software for: 6-12 months ### "Weekly Payroll made easy" December 9, 2019 5.0 Hours worked are recorded by the employee, previsouly the time clock was set at pre determined start time and had to be manually calculated when staff commenced work before or worked later than the set hours. Now they clock in and out and the owner checks and approves all overtime. Pros That the rosters are checked and approved by the business owner. When I go in to process payroll I do not need to check overtime or other changes to the weekly roster. The owner has already approved and coded the payroll catergories for me. Saves time and mistakes in payroll. Cons Honestly cannot say anything I dislike about the software, only that I would have more clients using it if it wasnt for the cost as most of my clients do not have large numbers of employees so econmically not suitable for those with just 3 - 4 employees. Alternatives considered [Deputy](https://www.capterra.com/p/167811/Deputy/) Reason for choosing Wageloch Support offered appeared to be better than Deputy. Indeed since implementing WageLoch we have found the support team excellent and happy that we decided to go with WageLoch. Review Source MG Markus G. HR Manager Pharmaceuticals Used the software for: 2+ years ### "Wageloch" March 22, 2023 4.0 Allows me to administer workplace flexibility with close to 30 employees. Pros Easy to use, efficient rostering tool. Streamlines communication with employees about the roster. Cons Administration of leave requests. Clumsy. Review Source Response from Wageloch April 14, 2023 Thank you for your feedback, Markus. We especially like hearing about Wageloch's flexibility and usability! Leave requests are such an important aspect of rostering management and we'd like to ensure Wageloch is providing you the best possible experience. Please reach out to our team to see what improvements can be found for your workflow. We also have a number of excellent User Guides covering our leave tools available for your perusal at https://wiki.wageloch.com.au. JS Jo S. Admin Manager Construction Used the software for: 2+ years ### "Best Time Clock System " March 23, 2023 5.0 Our experience with Wageloch is how simple and easy it is to use, and being able to track the hours against all our jobs our staff are working on and being able to cost out these hours to our clients correctly. Pros Im a Manager for a large Company and have used so many other Time Clock systems in the past and haven't found a system that works so well for all our needs. Its simple to use and Imports well into MYOB and now Zero, and the service we receive is fantastic.If we have any issues (which is rare) they are onto it quickly. We have been with Wageloch now for about 5 years.Highly recommend!! Cons There really isn't anything that comes to mind that I don't like at all. Review Source Response from Wageloch June 6, 2023 Thank you for your review, Jo! Our local team is a key element of our success. We're so glad to hear that support has been available and responsive whenever you've needed us. If we can be of further assistance in any way, please don't hesitate to reach out! TT Tina T. Cafe manager Hospitality Used the software for: 2+ years ### "Love Wageloch!" February 21, 2024 5.0 Wagelock have been amazing! They have helped us so much with rostering and pay calculations. Payment errors are now very rare. Once implemented and customised to your business you'll never regret it! Pros Wageloch was quite easy to set up and it made the chore of rostering a lot easier. Calculating total hours worked and the wages total per staff member is now a breeze as Wageloch is paired with MYOB and everything is calculated automatically. Cons I can't really say anything bad about Wageloch. Whenever we encountered a problem in the early stages,the team at Wageloch were very easy to contact and their over the phone support was excellent. Review Source Response from Wageloch January 10, 2025 Thank you for your lovely feedback, Tina! It's fantastic to hear that payment errors are now a thing of the past with Wageloch. MB Molly B. Pharmacist Manager Health, Wellness and Fitness Used the software for: 1-2 years ### "Makes life easier, mostly" March 13, 2023 4.0 Pros Budgeting and scheduling is easy. Payroll is simple Cons Once there is a template set up it is good - it would be good to have a feature where I could log my permanent part times contracted hours so that I couldn't roster over them without checking contracts all the time. Annual Leave - not a fan as previously discussed Review Source Response from Wageloch March 17, 2023 Hi Molly, It's great to hear that Wageloch is making life easier and payroll simple. Wageloch has a feature which allows you to set up alerts to ensure you aren't over-rostering staff. Our helpdesk can easily show you how to set this up if you'd like to get in touch with us. Anything else we can do to help streamline annual leave for you let us know and we'll take you through a short training session on those processes. SS Sheila S. Sales & Marketing Automotive Used the software for: 1-2 years ### "Good basic timekeeping system for small business" March 14, 2023 4.0 Frees up factory manager to oversee factory and not worry about timekeeping as much. Timekeeping can now be done more by administration. Shifts are not forgotten to be paid because they are always clocked in or out. Pros Ability to copy rosters from week to week. Cons Constantly having to alter the rostered work to the actual clock in/out times Review Source Response from Wageloch May 12, 2023 It's great to hear from you, Sheila! And especially lovely to hear how Wageloch has freed up time for your managers. We have a few tricks up our sleeve for matching time sheets to clock times. Please feel free to reach out to our Client Support Team on (08) 7123 2993 to see which options would be a good fit for you. SH Shaylee H. Business Manager Hospitality Used the software for: 2+ years ### "Very affordable" February 21, 2024 4.0 Its very functional, affordable and dont get me wrong its great. But since being sold, im finding that Wageloch are trying to compete by adding on the HR module but that is very cluncky still. Pros Wageloch is very affordable and does most things very well. we were in the BETA testing for the new HR and was not told it was going to cost extra Cons The ability to really segregate who can see what needs to be improved. We have managers that can see other managers wages, just becuase they are under the same department Review Source Response from Wageloch January 10, 2025 Thank you for your detailed feedback, Shaylee! We have a very handy admin finances restriction option which allows limiting visibility of managerial rates in particular. Please reach out to our Support Team to see if it would be a good fit! CP Codi P. Retail Manager Pharmaceuticals Used the software for: 2+ years ### "For a system of 39 people" March 14, 2023 5.0 Fantastic Pros Easy to create and publish rosters to multiple people. Allows for people to put in leave as they want it. Clock on system makes sure everyone is on, who need to be. Cons There is nothing I dislike about Wageloch Review Source Response from Wageloch May 24, 2023 Thanks, Codi! I think leave management is one of Wageloch's best features too. SL Sally L. Operations Manager Health, Wellness and Fitness Used the software for: 1-2 years ### "Excellent Product" March 19, 2023 5.0 We have tried numerous rostering and timesheet software and Wageloch is by far the easiest to use. Pros The mobile app makes it easy for staff to clock in and outIt links with Xero making the payroll process simpler. Employees can request annual leave through the app making it easier to keep up with who is away.Customer support is always on hand to help Cons Like with all software it takes time to adapt. Getting staff to remember to clock in and out took some time. Review Source Response from Wageloch May 25, 2023 Thank you for your review, Sally. Wageloch's leave features really do make it easier to track staff availability. Please let us know if we can do anything further to assist! AM Alexandra M. CEO and Senior Psychologist Hospital & Health Care Used the software for: 6-12 months ### "The HR system you didn't know you needed!" February 21, 2024 5.0 Pros Wageloch has been extremely beneficial for our business as it is one system that allows use to capture all the appropriate information and relevant documents needed to run our business in one space! From sending out our contracts and job descriptions, to being able to pay staff, to monitoring clock in and clock out times it has really assisted us in streamlining our processes. Cons Nothing that we don't like about Wageloch but like any product there is always some ironing out issues in the beginning. We have found though if leave is approved it doesn't deduct it from the leave total in Wageloch we have to go in and manually update people's leave eg. XERO will state one has 4hrs personal leave but Wageloch will state one has 12hrs personal leave even though leave was approved from Wageloch. Review Source Response from Wageloch January 7, 2025 Thank you for your feedback, Alexandra! It's great to hear the Wageloch HR suite is helping to streamline your onboarding process. Approved leave should definitely be deducted from your Wageloch accrual balances. Please reach out to our Support Team and we'll be happy to take a closer look! MP Melanie P. Retail Manager Retail Used the software for: 6-12 months ### "Life Saver" December 3, 2019 5.0 We have absolutely no regrets. I think the bonus for us is that we set it up and we set up the parameters and not a staff member. I know another store is thinking of leaving WageLoch but the problem they have is a staff member has set it up, runs it and "owns it", but it shouldn't be that way. Pros That the staff at Wageloch stepped us through the installation process and we just took it one step at a time. My staff now have all their hours accounted for and payroll is a quick process. It records breaks, start and finish times. Rostering is easier as well as I can add and remove staff easily and work to a budget based on proposed sales. I can also see where staff are suddenly due for overtime and manage their hours around it. Cons The budgeting side needs to be a bit easier so that I can forecast long term. It does freeze and throw up errors every now and then but nothing drastic and I should probably report them as I see them. The app and what the staff see needs to be tweaked but that is happening at the moment. I would like staff to see if someone else already has leave before they request it and it wouldn't hurt for staff to be able to see a whole roster not just their roster. Once you have an app then staff don't want to use a portal on the web as well. I don't like how small some of the fonts are on the reports!!!! I'm nearly 50! Reason for choosing Wageloch WageLoch attended the IHG expo and it was at a time when we had lost our admin person and realised how many mistakes she was making that affected our payroll and our staff. We had an impromtptu meeting at their Adelaide office and signed up there an then. Review Source AA Amy A. HR Advisor Education Management Used the software for: 1-2 years ### "Good basic product" March 26, 2023 3.0 Its a good system but unfortunately for us we were hoping it would save us time - in some cases it takes longer doing rosters, timesheets and fortnightly payroll. Pros Paperless - we thought it was going to save a lot more time Cons clunky - takes just as long to do payroll as it did using manual timesheets - can't edit from shift breakdown/view calculations - takes a long time to move from day to day and calculate each change Reason for choosing Wageloch fit within out budget and I think we expected more from the product Review Source Response from Wageloch April 14, 2023 Thank you for your feedback, Amy! It sounds like your experience with Wageloch has been a little mixed so far. We recommend checking out our "Edit by Staff Member" feature to quickly edit multiple timesheet days. You can call our Client Support Team on (08) 7123 2993 to discuss more ways to improve efficiency. Alternatively, take a look at our User Guides at https://wiki.wageloch.com.au for more tips and tricks. HK Harry K. Licensee Hospitality Used the software for: 6-12 months ### "Not Happy" March 14, 2023 1.0 Poor Pros I think it is far too expensive and not user friendly Cons As above, just read as above that should answer the question Reason for choosing Wageloch See good at the time Review Source Response from Wageloch April 14, 2023 Hi there, We are disappointed to hear your experience with Wageloch has been poor so far. Wageloch is highly flexible and customisable, and we are continually updating and enhancing the software and its features. It sounds likely that your business would benefit from a review of your setup so that we can tailor the solution to your specific business needs. We strongly encourage you to get in touch with our Client Support Team on (08) 7123 2993 so we can get you utilising Wageloch to its full potential. Alternatively, any questions you have can be sent to helpdesk@wageloch.com.au and our team will be happy to respond in detail. We also recently launched our brand-new User Guides that include in-depth looks at Wageloch's features. These can be accessed by visiting https://wiki.wageloch.com.au and are an excellent way to explore everything we offer. If we can be of further assistance in any way, please don't hesitate to reach out. Kind regards, Andrew Wageloch Client Support Team NB Nicholas B. Pharmacist Health, Wellness and Fitness Used the software for: 2+ years ### "Simple, robust and does what you need it to" March 14, 2023 5.0 Overall, we have 40-ish employees. For simple tasks like drafting rosters it is a time saver. Pros It is quite simple to use and easy to implement. Cons As staff numbers get higher, it can be hard to organise different roles and departments Review Source Response from Wageloch May 23, 2023 It's great to hear Wageloch is a time saver for you, Nick! We'd love to hear more about your difficulties with Roles and Departments. Please drop a line to helpdesk@wageloch.com.au with details and we'll take a closer look. sK sakurako K. owner Pharmaceuticals Used the software for: 2+ years ### "timesheets" February 26, 2024 5.0 excellent. easy to use and can use from home. Pros The clock on and off mechanism makes timesheets so easy and you can easily add notes to your shifts Cons Rostering holiday requests could be easier to see the overall picture, like in a calendar Review Source Response from Wageloch February 7, 2025 Thank you, Sakurako! We really appreciate you taking the time to provide feedback. We've recently implemented a new tool to leave notes for employees in their roster. Please contact our Support Team if you'd like to find out more! SO Sharon O. Finance Officer Warehousing Used the software for: 2+ years ### "Wageloch - We love it" March 19, 2023 5.0 Always been easy to use and short cuts enable quick and easy use Pros I love Wageloch. Its super user friendly and if I need help its a phone call or email away. The response from help desk is really quick. Cons Wageloch is being improved upon all the time and to date there has been nothing that is missing for us. Review Source Response from Wageloch May 26, 2023 Thank you for your review, Sharon! We love hearing that Wageloch has everything you're looking for, but we're going to keep improving it anyway! You can sign up to our newsletter via this link to read about exciting new features as they are released: https://www.wageloch.com.au/contact/ Similar Products Featured ## Related categories [Employee Scheduling](https://www.capterra.com/employee-scheduling-software/)[Attendance Tracking](https://www.capterra.com/attendance-tracking-software/)[Time Clock](https://www.capterra.com/time-clock-software/)