# Wageloch Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Wageloch the right Employee Scheduling solution for you? Explore 265 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/196911/WageLoch/reviews --- Wageloch 4.5 (265) [View alternatives](https://www.capterra.com/p/196911/WageLoch/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Wageloch Ease of use 4.4 Customer Service 4.8 ## Pros and Cons in Reviews EW Emma W Assistant ManagerHospitality, 11 - 50 employeesUsed the software for: 1-2 years. “Really good, I recommend Wageloch for small to midsized business, double check all the rules are correct to the award you are using.“ November 13, 2025 PT Panagiotis Pete T Partner PharmacistRetail, 11 - 50 employeesUsed the software for: More than 2 years. “Unavailability function of staff is a lot better to use than the Annual Leave function - Unavailability will show you immediately what staff are not available - annual leave function you have to manually put in the unavailability - double handling - so I don't use it.“ February 20, 2024 AM Alexandra M CEO and Senior PsychologistHospital & Health Care, 11 - 50 employeesUsed the software for: 6-12 months. “Wageloch has been extremely beneficial for our business as it is one system that allows use to capture all the appropriate information and relevant documents needed to run our business in one space!“ February 21, 2024 RB Renton B DirectorArts and Crafts, 11 - 50 employeesUsed the software for: More than 2 years. “We are a manufacturing business and we have not found it easy to maintain fingerprint recognition on our HUGO device for all staff due to manual labor wearing fingerprints.“ February 21, 2024 PT Panagiotis Pete T Partner PharmacistRetail, 11 - 50 employeesUsed the software for: More than 2 years. “Overall it's a great product and most of the time it works well and does what it is supposed to do - there is some back end integration issues sometimes - but that is the bookkeepers problem to sort out - not hours - apparently it integrates with Xero very well so just waiting for our bookkeeper to do that.“ February 20, 2024 NA Nidhi A ConsultantComputer Software, 11 - 50 employeesUsed the software for: Less than 6 months. “Few files like employee List can not be downloaded from the system.“ February 21, 2024 DH Darren H PharmacistRetail, 51 - 200 employeesUsed the software for: More than 2 years. “The ability to amend rosters easily has to be the best feature.“ February 21, 2024 CL Caroline L Administration Officer / PayrollWholesale, 51 - 200 employeesUsed the software for: More than 2 years. “TOIL hours can be lost if there is an error and Developers need to reset from behind the scenes to show correct history (not always successful without a Set to value and can't explain why) - you cannot undo to get back what was there before (I advise keeping an excel spreadsheet separate to check against). “ March 28, 2023 ## Showing most helpful reviews Showing 1-25 of 265 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Paul B. Operations Manager Real Estate Used the software for: 2+ years ### "Does what it says" December 9, 2019 4.0 Pros New interface is a great improvement. Relatively easy to use. Cons Server application and login a bit clunky. Fingerprint readers have been a bit unreliable. Review Source KC Kristie C. Managing Director Pharmaceuticals Used the software for: 6-12 months ### "Wageloch Review" February 27, 2024 5.0 Pros The ability for staff to update availability and leave online. Ability to send rosters to staff Cons It does not put in a vacant shift to fill if someone is on leave Alternatives considered [Tanda](https://www.capterra.com/p/143817/Tanda/) Switched from [ClockOn](https://www.capterra.com/p/161737/ClockOn/) We required more functionality and better access for staff Review Source Response from Wageloch February 7, 2025 Thanks for your feedback, Kristie! CL Caroline L. Administration Officer / Payroll Wholesale Used the software for: 2+ years ### "Professional Timesheet and Job Costing Reports" March 28, 2023 3.0 WageLoch initially advised our colleague it catered to Reckon (which it does) but have since labelled our company as Bespoke due to varying employee requirements. Reckon is not WageLoch's most user-friendly preferred payroll program. Do your research. Pros Clock in and out features for accountability and attendance for fire evacuation purposes WPH&S is great. Running reports and collating times to tasks/departments for on-billing various entities import to Reckon Payroll correctly once teething problems were solved. Helpdesk extremely helpful and quick to get back to you if a processing payroll, thank you! Reports look very professional and can export to excel doc to present it how you like. Cons TOIL hours can be lost if there is an error and Developers need to reset from behind the scenes to show correct history (not always successful without a Set to value and can't explain why) - you cannot undo to get back what was there before (I advise keeping an excel spreadsheet separate to check against). Hours didn't always import to Reckon until manually assisted by WageLoch Helpdesk however this has since been resolved. We have had an entire entry revert back to rostered task and lost updated worked task - Developers had to reset and required some rework with entries. Reason for choosing Wageloch Seemed to offer the most features the managers and company required. Review Source Response from Wageloch April 14, 2023 Thank you for your detailed review, Caroline. I'm glad to hear you've had positive experiences with out Client Support Team already. Hopefully the difficulties with Reckon integration and your TOIL hours have all been resolved. If not, please let our team know and we'll be glad to investigate further with you! AS Annie S. Finance Manager Pharmaceuticals Used the software for: 6-12 months ### "Wageloch Review" February 20, 2024 5.0 Really good. The customer service has helped and resolved any questions Pros The customer service is second to none. Being able to talk to a real person quickly makes everything so much easier. The system is user friendly as well. Cons Being able to allocate annual leave at timesheet level would really help and seeing the balances at this level as well Alternatives considered [Deputy](https://www.capterra.com/p/167811/Deputy/) Reason for choosing Wageloch Developed with Guild for the pharmacy industry Review Source Response from Wageloch January 7, 2025 Thank you for your feedback, Annie! You should already see a warning when employee exceeds their accrual balance in a timesheet. Please check in with our Support Team if this isn't working for you and we'll take a closer look! GT Gregor T. Senior Operations Executive Information Technology and Services Used the software for: 1-2 years ### "Great platform for paying employees" April 29, 2022 5.0 I used it to manage the hours worked by about 100 university tutors, and to confirm these hours for payroll. Pros I really like how easy it is to record payment data for employees through Wageloch. Even if the employee made an error in recording their hours worked, it's super easy to manually fix that. It's also easy to see their historic hours worked. Cons My main issue was that although Wageloch promised a geolocater function, so I could see where the employee had clocked in and out, it didn't seem to be working - as the person paying them I couldn't see it anywhere on my Wageloch platform on my computer. this actually created an issue when an employee had been clocking in and oiut from his home, and not attending work, and I hadn't been able to verify this. Also, Wageloch seems to automatically open every time I update my laptop, which gets a bit annoying! Switched from [Google Sheets](https://www.capterra.com/p/169718/Google-Sheets/) To add the geolocator function promised by Wageloch Review Source Response from Wageloch March 17, 2023 Thanks for your fantastic review Gregor! Geolocator is available and we'd love to show you how to view it in your software and also via reports. We can also disable the software from starting on loading which is an easy setting. Reach out to helpdesk and we'll guide you through it. BB BROOKE B. Director Food & Beverages Used the software for: Less than 6 months ### "BrookeVegPro" February 22, 2024 5.0 Wageloch support is excellent. With a critical payroll question - they respond within the 1/2hr or even quicker. Pros The set up process was very easy and the implementation team were very patient and helpful. Cons It would be really great if you could sort by hours per day when authorising timesheets. Switched from [Humanforce](https://www.capterra.com/p/122077/Humanforce/) lack of support and would only communicate via tickets. No phone calls Review Source Response from Wageloch February 7, 2025 Thanks Brooke! We're very proud of the work our implementation team do. Please don't hesitate to reach out if we can assist with anything! EW Emma W. Assistant Manager Hospitality Used the software for: 1-2 years ### "Wageloch Review " November 13, 2025 5.0 Really good, I recommend Wageloch for small to midsized business, double check all the rules are correct to the award you are using. Pros Very easy to use time tracking and HR software, cloud based so can be used anywhere. Support and award setup is really good. Cons Some payroll rules are hard to set up, including different rates for overtime or conversion to TOIL. Alternatives considered [foundU](https://www.capterra.com/p/164402/foundU/)[Employment Hero](https://www.capterra.com/p/144645/Employment-Hero/) Reason for choosing Wageloch Price and recommendation from the users. Review Source Response from Wageloch November 14, 2025 Thank you so much for the kind words and positive review. We are so happy we have been able to help you simplify and manage your workforce needs. If there is anything else e can do - please let me know JW Jackie W. Quality and Rostering Coordinator Hospital & Health Care Used the software for: 2+ years ### "Wageloch review" February 21, 2024 4.0 Our overall experience has been great. We are loving using the new wageloch set up now (we used to use the legacy look and found it difficult to use the new look at first). Has been great having the staff portal set up and allowing staff access via their app to put in unavailability / annual leave / sick leave, which in turn has helped us with rostering. Pros The ease of rostering across a 24 hour period Being able to monitor all shifts and adjust times with ease Ease of access Cons The history and leave / unavailability takes a long time to load Print set up for the rosters makes our roster about 20 pages long and difficult to see it over a fortnightly period - would be ok if we did weekly rosters but is not convenient and therefore we are needing to produce a paper roster aswell The app is reported to be very sensitive to touch and is difficult to set time off Review Source Response from Wageloch January 7, 2025 Thank you for your review, Jackie! Our technical team has been hard at work improving the responsiveness of Wageloch over the last few months. Hopefully you've noticed a marked improvement! There are some different roster printing options we can explore to see if there's a better solution for you. Don't hesitate to reach our to our Support Team for a closer look! AW Andrea W. Operations Assistant Veterinary Used the software for: Less than 6 months ### "Easy to use and fast customer service!" February 21, 2024 5.0 Extremely user friendly and great, fast customer service when there is an issue with Wageloch and the customer service (when needed) is local (Adelaide). Pros It's very easy to use for rostering employees and to see in real time if they have clocked in and out for their shift. The dashboard provides information at a glance, giving information of employee clocked times and who is on leave. It also helps to keep track of employee availability, rostered hours/costings per day and there are prompts to make sure changes aren't an accident, but if there's an error, it can be undone! It's also easy for employees to communicate their availability and checking their rosters. Cons Sometimes it can be slow to load and sometimes it can get stuck in loading and lose changes/new rosters when clicking save. There's no place to comment why an employee was late or left early, if someone else is submitting the finalized time-sheets for pays. It can be difficult to recollect to the payer the reason to why the late or leaving early clock times, and from the employee if pays are done on a fortnightly basis. Review Source Response from Wageloch January 7, 2025 Thank you for your in-depth feedback, Andrea! Our technical team have been hard at work improving Wageloch performance these past few months. Hopefully you've noticed a significant improvement! VR Verified Reviewer Manager Building Materials Used the software for: 2+ years ### "payroll" April 8, 2021 3.0 its quite simle to use the fob used by emopyees to check in is fantasic Pros i like how the hours are determined by the fob and there is not need to manually adjust them when doing pays Cons it is tidus and there is no way to adjust for lunch not taken or any other types of anomalies in the workplace Review Source Response from Wageloch April 14, 2023 Thank you for your feedback! We're glad to hear your experience has mostly been positive so far. We would love to help ensure you get the most out of Wageloch, particularly making sure that timesheet hours are recorded as accurately as possible. Please call our Client Support Team on (08) 7123 2993 to discuss your options further, or you can email a description of the issue with lunch breaks to helpdesk@wageloch.com.au for further investigation. KW Kylie W. Retail managet Pharmaceuticals Used the software for: 2+ years ### "Wageloch easy and practical " February 21, 2024 5.0 From a retail managers perspective I enjoy using Wageloch in the work place and from home where I can check timesheets and update rosters accordingly . Pros Ease and functionality of Wageloch helps maintain accurate logging of staff attendance and rostering Cons Sometimes I find Wageloch to be a little slow in loading Review Source Response from Wageloch January 20, 2025 Thank you for reviewing Wageloch, Kylie! The flexibility to work on rosters and timesheets from any device is one of our favourite features too! We've made some big strides on loading speeds over the last few months. Hopefully you've noticed an improvement on your side! PC Phil C. Manager Supermarkets Used the software for: 2+ years ### "Small Business User" March 13, 2023 5.0 Pros It's easy to use and saves time and mistakes! I use to do the rostering manually and would have a staff member on in 2 places at once. Doesn't happen now! Cons I would love to see the day a staff member asks for a day off (not A/L) greyed out on the roster, so if I need to find a quick replacement for a shift, I know they are not available and I don't waste time ringing them! Review Source Response from Wageloch March 22, 2023 Hi Phil, it's great to hear Wageloch is saving you time and eliminating mistakes. The web app will show you staff unavailability (not just A/L). Our helpdesk can get it set up for you so please reach out when you have some time. JB Jim B. Operations Coordinator Hospitality Used the software for: 1-2 years ### "Feedback" March 23, 2023 4.0 Pros Pre submit feature to double check any anomalies prior to submitting to payroll team. Cons When going to roster shifts, it is relatively easy to select the wrong days, by not lining it up horizontally especially with people starting on pm shifts. If this could be improved somewhat would assist.The other would be the difficultly of reading times as they overlap, especially for short breaks e.g. tea break which is around 10 minutes. Reason for choosing Wageloch not applicable as i wasn't employed when this decision was being made. Review Source Response from Wageloch May 12, 2023 Thanks for your review, Jim. Great to hear you're taking advantage of our pre-submit screen. We'd love to hear more about your concerns with readability and shift alignment. If you like, please pop a few examples into an email to helpdesk@wageloch.com.au and we'll see what we can do! RG Rosie G. Finance IT/Manager Wholesale Used the software for: 2+ years ### "Finance IT/Manager" March 23, 2023 4.0 Really good. Staff support are very helpful and friendly. The application is relatively easy to understand and use. Some of the reports are not what I'm after, but generally the basic ones are adequate on a fortnightly basis. Pros The ease of use and visual presentation of the data. Cons Works really well, just internet speed for the pages to update. Reason for choosing Wageloch Looked easy to use. Recommended by another customer who could show how it worked. Review Source Response from Wageloch April 14, 2023 Thank you for your feedback, Rosie! We're so glad to hear about your positive experiences with both the Wageloch software and our support team. We'd love you to send an email to helpdesk@wageloch.com.au detailing what kind of report you're looking for and we will see what we can rustle up! kW karen W. Operations Manager Education Management Used the software for: 2+ years ### "Childcare - Usage" March 14, 2023 4.0 Its pretty good. I currently have 4 centres that use the product. I have only struggled with one-centre learning use. Pros Easy to roster staff, Easy for staff to access information Cons Some features: It would be great to be able to save sick certificates and qualifications against names. Reason for choosing Wageloch Recommendation Review Source Response from Wageloch May 12, 2023 We really appreciate your feedback, Karen! You will be glad to hear we have a full suite of HR features launching in the very near future, including document storage. You can sign up to our new features newsletter via our website for all the latest news and updates: https://www.wageloch.com.au/contact/ AB Anita B. Administration Construction Used the software for: 2+ years ### "Electrical Contractors" February 21, 2024 5.0 Would recommend to anyone wanting to use and electronic mobile clock in and out system that allows GPS tracking Pros The facility that allows staff to clock in and out on the road - avoiding returning to base at all times. Cons sometimes setting up can be tricky, but the helpline is always available or they call you back quickly. Review Source Response from Wageloch January 7, 2025 It's lovely to hear from you Anita! It's great to hear Wageloch mobile clocking has been so handy for your business. Please don't hesitate to reach out if we can offer any further assistance! DS Debra S. Payroll Manager Construction Used the software for: 6-12 months ### "Wageloch streamlines " March 27, 2023 5.0 Processing payroll is much more efficient and accurate. Also, clocking other contractors enables a more transparent cross-check to the invoices they submit. Pros Training and support staff are exemplary is responding and assisting when required. Easy to learn to navigate. Reports are well displayed. Customization refines it to our needs. Cons A couple of clunky functions when needing to adjust timesheets. Review Source Response from Wageloch May 25, 2023 Thank you for your review, Debra. Our team will be thrilled to hear your positive feedback. We'd love to see if we can smooth out those clunky moments with your timesheets. Please drop us a line to helpdesk@wageloch.com.au and we'll take a look! MJ Mel J. Assistant Director Education Management Used the software for: 1-2 years ### "Wageloch - makes rostering easy! " February 20, 2024 4.0 Great service; I love how easy it is to communicate and be talked through the steps when needed. Pros Being able to set up templates to save time with rostering. Easy to track leave etc. Cons The fingerprint scanner sometimes doesn't work Reason for choosing Wageloch Cost was better and the service seemed better Review Source Response from Wageloch March 22, 2024 The easier the better, Mel! There are some basic troubleshooting steps we can assist you with to make sure your fingerprint scanner is operating effectively. Please reach out to our Support Team and we can work through some checks together! NW Nick W. Pharmacist Hospital & Health Care Used the software for: 2+ years ### "What a fantastic product!" February 20, 2024 5.0 Pros Rostering and Timesheets made easy. Wageloch has taken all the hassle out of our admin. Cons Adjusting Clock on clock off times to coincide with rostered hours for timesheets, before pay runs can be be a chore. It would be nice if Wageloch only flagged timesheets that significantly differed from the hours work (eg autocorrect someone who was late or early by 5 minutes) Review Source Response from Wageloch March 22, 2024 The less hassle the better, Nick! We have a few tricks up our sleeve to speed up the timesheet confirmation process. Please feel free to reach out to our Support Team and we can explore your options! AC Amanda C. COO Retail Used the software for: 2+ years ### "Staff scheduling made easy!" March 26, 2023 4.0 WageLoch provides an easy-to-use Time and Attendance and Rostering platform. The more recent additions of an On Boarding package, as well as Dash Board reports, makes it a valuable tool in managing the wages. Pros Very easy to use and implement time and attendances and employee rostering system that integrates well with backend payroll systems such as XERO. Cons The software can be slow to use at times. Review Source Response from Wageloch May 12, 2023 Thank you for your kind words, Amanda! We're especially glad to hear you're enjoying the benefits of our Staff Onboarding tools. Please let us know if we can assist further with any of Wageloch's growing feature list. lC lisa C. Manager Health, Wellness and Fitness Used the software for: 2+ years ### "Very simple to use very quick to commit" February 22, 2024 5.0 I like how you can now access the program anywhere, not just tied to the computer that has it installed as a program (accessible via browser) Pros easy to use desktop system; i can easily see staff accruals, log in time, roster Cons I am still not able to use effectively on my phone Review Source Response from Wageloch February 7, 2025 Thanks Lisa! We've had really positive responses to the web version of Wageloch since it came online a few years back. I'm glad to hear it's been a successful transition for you too! KW Kelly W. Executive Business Support Design Used the software for: 2+ years ### "Wageloch Review" February 21, 2024 4.0 Very good, easy to use and interfaces with our payroll system Pros User Friendly, helpdesk support, timesheet management, interface with Payroll Cons A few hiccups when originally set up, however these were resolved Review Source Response from Wageloch January 7, 2025 Thank you for your feedback, Kelly! We're glad to hear those initial hiccups were ironed out. Please don't hesitate to reach out if there's anything further we can assist you with! SS Shabih S. FINANCE OFFICER Non-Profit Organization Management Used the software for: 2+ years ### "Best Payroll Software" March 23, 2023 5.0 I have very good experience with wageloch and its team. \[sensitive content hidden\] and other are always there to help us. Pros I would say. it is the best software for payroll and Hr.very well integrated and easily talk to MYOB.we are very happy with it. Cons It does not calculate annual leave laoding ( Sat and Sun, Penalize one) . If, it does.It would be awesome Review Source Response from Wageloch June 6, 2023 Thank you for your lovely review, Shabih! Wageloch has several possible solutions for Leave Loading. Please send details of your requirements through to helpdesk@wageloch.com.au and our team will work on a solution to match! KF Kate F. Practice Manager Medical Practice Used the software for: 6-12 months ### "WageLoch makes tings streamlined and save hours of time" February 20, 2024 5.0 Both staff and management enjoy using wageloch. Its easy to use and save hours with rosters and time sheets. Pros Pay week is a breeze with wageloch. Once you have finalised the timesheets its all just uploads to reckon. Cons Face recognition can at times be finiky to pick up staff. Review Source Response from Wageloch March 22, 2024 Thank you for your feedback, Kate! There's nothing we like more than hearing about Wageloch giving hours of your life back. Please reach out If that facial recognition scanning gives you too much trouble and we can discuss some troubleshooting steps to try. RW Rhonda W. Owner Health, Wellness and Fitness Used the software for: 1-2 years ### "Wagelock Revies" February 21, 2024 4.0 Over all experience with the program is ok Pros I like the visual look of it lets you see the shifts Cons The time it takes to load onto screen is way too long Switched from [Microkeeper](https://www.capterra.com/p/176357/Microkeeper/) Better Industrial Relations control control Review Source Response from Wageloch April 11, 2024 Thank you for your feedback, Rhonda! Our team are working on incremental improvements to software performance. Hopefully you'll feel these coming to fruition over coming months. 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