# Wageloch Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Wageloch the right Employee Scheduling solution for you? Explore 265 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/196911/WageLoch/reviews --- Wageloch 4.5 (265) [View alternatives](https://www.capterra.com/p/196911/WageLoch/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Wageloch Ease of use 4.4 Customer Service 4.8 ## Pros and Cons in Reviews EW Emma W Assistant ManagerHospitality, 11 - 50 employeesUsed the software for: 1-2 years. “Really good, I recommend Wageloch for small to midsized business, double check all the rules are correct to the award you are using.“ November 13, 2025 PT Panagiotis Pete T Partner PharmacistRetail, 11 - 50 employeesUsed the software for: More than 2 years. “Unavailability function of staff is a lot better to use than the Annual Leave function - Unavailability will show you immediately what staff are not available - annual leave function you have to manually put in the unavailability - double handling - so I don't use it.“ February 20, 2024 AM Alexandra M CEO and Senior PsychologistHospital & Health Care, 11 - 50 employeesUsed the software for: 6-12 months. “Wageloch has been extremely beneficial for our business as it is one system that allows use to capture all the appropriate information and relevant documents needed to run our business in one space!“ February 21, 2024 RB Renton B DirectorArts and Crafts, 11 - 50 employeesUsed the software for: More than 2 years. “We are a manufacturing business and we have not found it easy to maintain fingerprint recognition on our HUGO device for all staff due to manual labor wearing fingerprints.“ February 21, 2024 PT Panagiotis Pete T Partner PharmacistRetail, 11 - 50 employeesUsed the software for: More than 2 years. “Overall it's a great product and most of the time it works well and does what it is supposed to do - there is some back end integration issues sometimes - but that is the bookkeepers problem to sort out - not hours - apparently it integrates with Xero very well so just waiting for our bookkeeper to do that.“ February 20, 2024 NA Nidhi A ConsultantComputer Software, 11 - 50 employeesUsed the software for: Less than 6 months. “Few files like employee List can not be downloaded from the system.“ February 21, 2024 DH Darren H PharmacistRetail, 51 - 200 employeesUsed the software for: More than 2 years. “The ability to amend rosters easily has to be the best feature.“ February 21, 2024 CL Caroline L Administration Officer / PayrollWholesale, 51 - 200 employeesUsed the software for: More than 2 years. “TOIL hours can be lost if there is an error and Developers need to reset from behind the scenes to show correct history (not always successful without a Set to value and can't explain why) - you cannot undo to get back what was there before (I advise keeping an excel spreadsheet separate to check against). “ March 28, 2023 ## Showing most helpful reviews Showing 1-25 of 265 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Paul B. Operations Manager Real Estate Used the software for: 2+ years ### "Does what it says" December 9, 2019 4.0 Pros New interface is a great improvement. Relatively easy to use. Cons Server application and login a bit clunky. Fingerprint readers have been a bit unreliable. Review Source AW Andrea W. Operations Assistant Veterinary Used the software for: Less than 6 months ### "Easy to use and fast customer service!" February 21, 2024 5.0 Extremely user friendly and great, fast customer service when there is an issue with Wageloch and the customer service (when needed) is local (Adelaide). Pros It's very easy to use for rostering employees and to see in real time if they have clocked in and out for their shift. The dashboard provides information at a glance, giving information of employee clocked times and who is on leave. It also helps to keep track of employee availability, rostered hours/costings per day and there are prompts to make sure changes aren't an accident, but if there's an error, it can be undone! It's also easy for employees to communicate their availability and checking their rosters. Cons Sometimes it can be slow to load and sometimes it can get stuck in loading and lose changes/new rosters when clicking save. There's no place to comment why an employee was late or left early, if someone else is submitting the finalized time-sheets for pays. It can be difficult to recollect to the payer the reason to why the late or leaving early clock times, and from the employee if pays are done on a fortnightly basis. Review Source Response from Wageloch January 7, 2025 Thank you for your in-depth feedback, Andrea! Our technical team have been hard at work improving Wageloch performance these past few months. Hopefully you've noticed a significant improvement! CL Caroline L. Administration Officer / Payroll Wholesale Used the software for: 2+ years ### "Professional Timesheet and Job Costing Reports" March 28, 2023 3.0 WageLoch initially advised our colleague it catered to Reckon (which it does) but have since labelled our company as Bespoke due to varying employee requirements. Reckon is not WageLoch's most user-friendly preferred payroll program. Do your research. Pros Clock in and out features for accountability and attendance for fire evacuation purposes WPH&S is great. Running reports and collating times to tasks/departments for on-billing various entities import to Reckon Payroll correctly once teething problems were solved. Helpdesk extremely helpful and quick to get back to you if a processing payroll, thank you! Reports look very professional and can export to excel doc to present it how you like. Cons TOIL hours can be lost if there is an error and Developers need to reset from behind the scenes to show correct history (not always successful without a Set to value and can't explain why) - you cannot undo to get back what was there before (I advise keeping an excel spreadsheet separate to check against). Hours didn't always import to Reckon until manually assisted by WageLoch Helpdesk however this has since been resolved. We have had an entire entry revert back to rostered task and lost updated worked task - Developers had to reset and required some rework with entries. Reason for choosing Wageloch Seemed to offer the most features the managers and company required. Review Source Response from Wageloch April 14, 2023 Thank you for your detailed review, Caroline. I'm glad to hear you've had positive experiences with out Client Support Team already. Hopefully the difficulties with Reckon integration and your TOIL hours have all been resolved. If not, please let our team know and we'll be glad to investigate further with you! PPT Panagiotis Pete T. Partner Pharmacist Retail Used the software for: 2+ years ### "Good time sheet management software" February 20, 2024 5.0 Overall it's a great product and most of the time it works well and does what it is supposed to do - there is some back end integration issues sometimes - but that is the bookkeepers problem to sort out - not hours - apparently it integrates with Xero very well so just waiting for our bookkeeper to do that. Pros \- Ability to see availability of staff - Ability to enter sales figures in and calculate efficiency of staff - Ability to show who is on duty in an emergency situation (evacuation) - Ability to see staff leave accrual very quickly Cons \- Windows App is missing some minor functionality compared to the online portal - Online portal can be quite slow during use (regardless of browser or internet connection) - Unavailability function of staff is a lot better to use than the Annual Leave function - Unavailability will show you immediately what staff are not available - annual leave function you have to manually put in the unavailability - double handling - so I don't use it. Reason for choosing Wageloch Heard lots of negative things considering ease of use of the product for admins and normal staff - even though at the moment - with the way our accounting is set up - Wageloch feeds into Clock on which then creates the bank file to send to the bank - but again that is a bookkeeper issue - so it does not affect me in any way. Review Source Response from Wageloch March 22, 2024 Thank you for your feedback, Pete! You may be interested in a recent feature that allows booking leave and unavailability together through Wageloch! Please reach out to our Support Team if you'd like a quick demo. KD Kelly D. BAS Agent Bookkeeper Accounting Used the software for: 2+ years ### "WageLoch - Save time & money on Employee Management & Payroll" February 25, 2024 5.0 WageLoch has reduced our processing time, saved clients' time, money & angst with efficiency gains and more accountability of staff management Pros Ease & efficiency of operation, first set up we ever did, saved the client $26,000 in wages. Time creep was reduced enormously with staff having to digitally log in & out to record timesheets. Rostering so much easier with staff able to assign availability, reducing the number of calls you have to make to find replacement staff Cons Reports are great, but take a little mastering, once mastered, excellent. Would love to see award interpretation and full payroll processing & reporting in the future Reason for choosing Wageloch Preferred functionality, ease of use, great support team - can always be relied upon to provide timely support when needed Review Source Response from Wageloch February 7, 2025 Thank you taking the time to provide such thorough feedback, Kelly. Those are enormous, material savings for your client - fantastic news! VF Vicki F. Finance Officer Non-Profit Organization Management Used the software for: 6-12 months ### "Easy Easy Easy" March 23, 2023 4.0 Wageloch have been Easy to connect with, their online help system where they jump into the program with you and the training provided at the start are all commendable. Pros Easy to read timesheet screens, colour coding, rosters and timesheet hour viewed together.Easy set up, Easy customisation, Easy access to HelpEasy Easy EasyWe love it. Cons We had some hiccups with customising Wageloch to read our Modern Award - which happens to be one of the most difficult to navigate - Social, Community, Housing and Disability Services Award! We have all different types of employee from Full Time, Part Time and Shift Workers doing shifts rolling past midnight, 24 hour shifts you name it! We perservered with the software and had it interpreting all the rules correctly at each location within 4 payruns. Reason for choosing Wageloch The interface was easy to read and understand, the access for employees was flexible with either mobile app or desktop log in, the price was manageable, the training and support were there, they are Australian, and they were flexible enough with their programming to interpret our crazy SCHADS Award. Review Source Response from Wageloch May 12, 2023 Thank you so much for your feedback, Vicki! Modern awards can be very complex, but there's nothing our team can't handle. It means the world to us that we were able to pull everything together in a simple to use package for you. If there's anything further we can do, please be in touch! MG Markus G. HR Manager Pharmaceuticals Used the software for: 2+ years ### "Wageloch" March 22, 2023 4.0 Allows me to administer workplace flexibility with close to 30 employees. Pros Easy to use, efficient rostering tool. Streamlines communication with employees about the roster. Cons Administration of leave requests. Clumsy. Review Source Response from Wageloch April 14, 2023 Thank you for your feedback, Markus. We especially like hearing about Wageloch's flexibility and usability! Leave requests are such an important aspect of rostering management and we'd like to ensure Wageloch is providing you the best possible experience. Please reach out to our team to see what improvements can be found for your workflow. We also have a number of excellent User Guides covering our leave tools available for your perusal at https://wiki.wageloch.com.au. JS Jo S. Admin Manager Construction Used the software for: 2+ years ### "Best Time Clock System " March 23, 2023 5.0 Our experience with Wageloch is how simple and easy it is to use, and being able to track the hours against all our jobs our staff are working on and being able to cost out these hours to our clients correctly. Pros Im a Manager for a large Company and have used so many other Time Clock systems in the past and haven't found a system that works so well for all our needs. Its simple to use and Imports well into MYOB and now Zero, and the service we receive is fantastic.If we have any issues (which is rare) they are onto it quickly. We have been with Wageloch now for about 5 years.Highly recommend!! Cons There really isn't anything that comes to mind that I don't like at all. Review Source Response from Wageloch June 6, 2023 Thank you for your review, Jo! Our local team is a key element of our success. We're so glad to hear that support has been available and responsive whenever you've needed us. If we can be of further assistance in any way, please don't hesitate to reach out! LC Leonie C. Finance and Administration Manager Hospital & Health Care Used the software for: 2+ years ### "We love wageloch" February 21, 2024 5.0 We have loved using wageloch - the customer support is excellent - no question is silly, and every query responded to in a timely manner. Pros Wageloch means that we can see at a glance who is rostered AND who is in - 2 very different things. It means that our payroll is reviewed and approved prior to processing - team leaders are responsible for their staff rather than a payroll officer who may not be aware of unapproved absences. Cons There is a pretty steep learning curve, however the initial investment is worthwhile Review Source Response from Wageloch January 10, 2025 Thanks for your review, Leonie! One of the strongest elements of Wageloch empowering team leaders with easy rostering and timesheet confirmation. It's great to hear these features have been useful for you! SB Shane B. General Manager Hospitality Used the software for: 2+ years ### "Murray Bridge Club" March 20, 2023 4.0 Basically it has been ok but due to having to check that most staff are getting paid the correct rate I havent found it as convenient as I felt it should be Pros It has made rostering and payroll convenient Cons It is difficult to have different payroll in different department. I dont think it is ideal that if I have to roster someone in the bar, I have to click on bar then the drop down bar list to ensure someone is paid the correct rate. I think that being asked every time about the public holidays when you go into timesheets is simply a waste of time. If I have answered the question remember what I have clicked on and dont ask me again until the following week. I was astounded to see the geo fencing was not accurate until I called. Tio know that I had spent time in readiness to terminate a staff member because the system had been telling me that they were clocking on 10km - 15km away. Since I called to check and this has been rectified, the same staff member is on site every time they clock in. Review Source Response from Wageloch April 24, 2023 Thank you for your detailed response, Shane. It's great to hear that Wageloch has helped improve your rostering and payroll processes! I'm concerned to hear of the difficulties you have experienced. Timesheets shouldn't ask you to confirm public holidays as long as your public holiday list is up to date, and setting correct rates of pay should be a breeze. Please drop a line to our Client Support Team and we will be glad to assist you further with both these queries and with mobile clocking. KC Kristie C. Managing Director Pharmaceuticals Used the software for: 6-12 months ### "Wageloch Review" February 27, 2024 5.0 Pros The ability for staff to update availability and leave online. Ability to send rosters to staff Cons It does not put in a vacant shift to fill if someone is on leave Alternatives considered [Tanda](https://www.capterra.com/p/143817/Tanda/) Switched from [ClockOn](https://www.capterra.com/p/161737/ClockOn/) We required more functionality and better access for staff Review Source Response from Wageloch February 7, 2025 Thanks for your feedback, Kristie! SS Sheila S. Sales & Marketing Automotive Used the software for: 1-2 years ### "Good basic timekeeping system for small business" March 14, 2023 4.0 Frees up factory manager to oversee factory and not worry about timekeeping as much. Timekeeping can now be done more by administration. Shifts are not forgotten to be paid because they are always clocked in or out. Pros Ability to copy rosters from week to week. Cons Constantly having to alter the rostered work to the actual clock in/out times Review Source Response from Wageloch May 12, 2023 It's great to hear from you, Sheila! And especially lovely to hear how Wageloch has freed up time for your managers. We have a few tricks up our sleeve for matching time sheets to clock times. Please feel free to reach out to our Client Support Team on (08) 7123 2993 to see which options would be a good fit for you. SH Shaylee H. Business Manager Hospitality Used the software for: 2+ years ### "Very affordable" February 21, 2024 4.0 Its very functional, affordable and dont get me wrong its great. But since being sold, im finding that Wageloch are trying to compete by adding on the HR module but that is very cluncky still. Pros Wageloch is very affordable and does most things very well. we were in the BETA testing for the new HR and was not told it was going to cost extra Cons The ability to really segregate who can see what needs to be improved. We have managers that can see other managers wages, just becuase they are under the same department Review Source Response from Wageloch January 10, 2025 Thank you for your detailed feedback, Shaylee! We have a very handy admin finances restriction option which allows limiting visibility of managerial rates in particular. Please reach out to our Support Team to see if it would be a good fit! CP Codi P. Retail Manager Pharmaceuticals Used the software for: 2+ years ### "For a system of 39 people" March 14, 2023 5.0 Fantastic Pros Easy to create and publish rosters to multiple people. Allows for people to put in leave as they want it. Clock on system makes sure everyone is on, who need to be. Cons There is nothing I dislike about Wageloch Review Source Response from Wageloch May 24, 2023 Thanks, Codi! I think leave management is one of Wageloch's best features too. SL Sally L. Operations Manager Health, Wellness and Fitness Used the software for: 1-2 years ### "Excellent Product" March 19, 2023 5.0 We have tried numerous rostering and timesheet software and Wageloch is by far the easiest to use. Pros The mobile app makes it easy for staff to clock in and outIt links with Xero making the payroll process simpler. Employees can request annual leave through the app making it easier to keep up with who is away.Customer support is always on hand to help Cons Like with all software it takes time to adapt. Getting staff to remember to clock in and out took some time. Review Source Response from Wageloch May 25, 2023 Thank you for your review, Sally. Wageloch's leave features really do make it easier to track staff availability. Please let us know if we can do anything further to assist! AM Alexandra M. CEO and Senior Psychologist Hospital & Health Care Used the software for: 6-12 months ### "The HR system you didn't know you needed!" February 21, 2024 5.0 Pros Wageloch has been extremely beneficial for our business as it is one system that allows use to capture all the appropriate information and relevant documents needed to run our business in one space! From sending out our contracts and job descriptions, to being able to pay staff, to monitoring clock in and clock out times it has really assisted us in streamlining our processes. Cons Nothing that we don't like about Wageloch but like any product there is always some ironing out issues in the beginning. We have found though if leave is approved it doesn't deduct it from the leave total in Wageloch we have to go in and manually update people's leave eg. XERO will state one has 4hrs personal leave but Wageloch will state one has 12hrs personal leave even though leave was approved from Wageloch. Review Source Response from Wageloch January 7, 2025 Thank you for your feedback, Alexandra! It's great to hear the Wageloch HR suite is helping to streamline your onboarding process. Approved leave should definitely be deducted from your Wageloch accrual balances. Please reach out to our Support Team and we'll be happy to take a closer look! MP Melanie P. Retail Manager Retail Used the software for: 6-12 months ### "Life Saver" December 3, 2019 5.0 We have absolutely no regrets. I think the bonus for us is that we set it up and we set up the parameters and not a staff member. I know another store is thinking of leaving WageLoch but the problem they have is a staff member has set it up, runs it and "owns it", but it shouldn't be that way. Pros That the staff at Wageloch stepped us through the installation process and we just took it one step at a time. My staff now have all their hours accounted for and payroll is a quick process. It records breaks, start and finish times. Rostering is easier as well as I can add and remove staff easily and work to a budget based on proposed sales. I can also see where staff are suddenly due for overtime and manage their hours around it. Cons The budgeting side needs to be a bit easier so that I can forecast long term. It does freeze and throw up errors every now and then but nothing drastic and I should probably report them as I see them. The app and what the staff see needs to be tweaked but that is happening at the moment. I would like staff to see if someone else already has leave before they request it and it wouldn't hurt for staff to be able to see a whole roster not just their roster. Once you have an app then staff don't want to use a portal on the web as well. I don't like how small some of the fonts are on the reports!!!! I'm nearly 50! Reason for choosing Wageloch WageLoch attended the IHG expo and it was at a time when we had lost our admin person and realised how many mistakes she was making that affected our payroll and our staff. We had an impromtptu meeting at their Adelaide office and signed up there an then. Review Source AA Amy A. HR Advisor Education Management Used the software for: 1-2 years ### "Good basic product" March 26, 2023 3.0 Its a good system but unfortunately for us we were hoping it would save us time - in some cases it takes longer doing rosters, timesheets and fortnightly payroll. Pros Paperless - we thought it was going to save a lot more time Cons clunky - takes just as long to do payroll as it did using manual timesheets - can't edit from shift breakdown/view calculations - takes a long time to move from day to day and calculate each change Reason for choosing Wageloch fit within out budget and I think we expected more from the product Review Source Response from Wageloch April 14, 2023 Thank you for your feedback, Amy! It sounds like your experience with Wageloch has been a little mixed so far. We recommend checking out our "Edit by Staff Member" feature to quickly edit multiple timesheet days. You can call our Client Support Team on (08) 7123 2993 to discuss more ways to improve efficiency. Alternatively, take a look at our User Guides at https://wiki.wageloch.com.au for more tips and tricks. HK Harry K. Licensee Hospitality Used the software for: 6-12 months ### "Not Happy" March 14, 2023 1.0 Poor Pros I think it is far too expensive and not user friendly Cons As above, just read as above that should answer the question Reason for choosing Wageloch See good at the time Review Source Response from Wageloch April 14, 2023 Hi there, We are disappointed to hear your experience with Wageloch has been poor so far. Wageloch is highly flexible and customisable, and we are continually updating and enhancing the software and its features. It sounds likely that your business would benefit from a review of your setup so that we can tailor the solution to your specific business needs. We strongly encourage you to get in touch with our Client Support Team on (08) 7123 2993 so we can get you utilising Wageloch to its full potential. Alternatively, any questions you have can be sent to helpdesk@wageloch.com.au and our team will be happy to respond in detail. We also recently launched our brand-new User Guides that include in-depth looks at Wageloch's features. These can be accessed by visiting https://wiki.wageloch.com.au and are an excellent way to explore everything we offer. If we can be of further assistance in any way, please don't hesitate to reach out. Kind regards, Andrew Wageloch Client Support Team NB Nicholas B. Pharmacist Health, Wellness and Fitness Used the software for: 2+ years ### "Simple, robust and does what you need it to" March 14, 2023 5.0 Overall, we have 40-ish employees. For simple tasks like drafting rosters it is a time saver. Pros It is quite simple to use and easy to implement. Cons As staff numbers get higher, it can be hard to organise different roles and departments Review Source Response from Wageloch May 23, 2023 It's great to hear Wageloch is a time saver for you, Nick! We'd love to hear more about your difficulties with Roles and Departments. Please drop a line to helpdesk@wageloch.com.au with details and we'll take a closer look. sK sakurako K. owner Pharmaceuticals Used the software for: 2+ years ### "timesheets" February 26, 2024 5.0 excellent. easy to use and can use from home. Pros The clock on and off mechanism makes timesheets so easy and you can easily add notes to your shifts Cons Rostering holiday requests could be easier to see the overall picture, like in a calendar Review Source Response from Wageloch February 7, 2025 Thank you, Sakurako! We really appreciate you taking the time to provide feedback. We've recently implemented a new tool to leave notes for employees in their roster. Please contact our Support Team if you'd like to find out more! SO Sharon O. Finance Officer Warehousing Used the software for: 2+ years ### "Wageloch - We love it" March 19, 2023 5.0 Always been easy to use and short cuts enable quick and easy use Pros I love Wageloch. Its super user friendly and if I need help its a phone call or email away. The response from help desk is really quick. Cons Wageloch is being improved upon all the time and to date there has been nothing that is missing for us. Review Source Response from Wageloch May 26, 2023 Thank you for your review, Sharon! We love hearing that Wageloch has everything you're looking for, but we're going to keep improving it anyway! You can sign up to our newsletter via this link to read about exciting new features as they are released: https://www.wageloch.com.au/contact/ CW Cheryl W. Director Education Management Used the software for: 2+ years ### "Staff Management " March 27, 2023 5.0 Using Wageloch has made our staff rostering seamless. The support team at wageloch are always very helpful. Pros Wageloch allows me to roster staff both annually and on a day to day basis when staff are on Annual leave or ring in sick. It also enables me to generate Timesheets to be sent to payroll Cons Wageloch provides all the features we need to use as we have an external payroll company so we do not use the submit to payroll feature Review Source Response from Wageloch June 6, 2023 Thank you for your review, Cheryl. Seamless rostering is a Wageloch specialty! JG Jemms G. 2IC Retail Manager Pharmaceuticals Used the software for: 2+ years ### "WacgLoch Review " March 19, 2023 5.0 Pros It is very easy to use and learn, Makes scheduling a lot easier because you can use templets Cons You cant minimize it when no one is clocked in Review Source Response from Wageloch May 25, 2023 I love our templates tools too, Jemms! They make scheduling a breeze, and they're so easy to update. It sounds like your Time Kiosk is behaving a little strangely if it won't let you minimise the program. Please give our team a call on (08) 7123 2993 and we'll take a closer look! ML Michelle L. director Education Management Used the software for: 2+ years ### "feedback" March 22, 2023 5.0 Pros copying of rosters and seeing what hours staff at at work Cons doesnt include the award rates for the sector which we have to manually have to enter Review Source Response from Wageloch May 25, 2023 Thank you for review, Michelle! It sounds like you may be interested in Wageloch's Pay Levels tool, which make it easy to update base rates for multiple staff at once. You can read more about this feature in our online User Guides, or feel free to call our Client Support Team for assistance setting this up: https://wiki.wageloch.com.au/index.php?title=Pay\_Levels Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.