# Page 5 | Wageloch Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 5 - Is Wageloch the right Employee Scheduling solution for you? Explore 265 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/196911/WageLoch/reviews

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Wageloch

4.5 (265)

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Last updated March 13th, 2026

# Page 5 - Reviews of Wageloch

## Showing most helpful reviews

Showing 101-125 of 265 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

HD

Huyen D.  
PHARMACY  
Pharmaceuticals  
Used the software for: 2+ years

### "very easy to use"

March 21, 2023

5.0

Great

Pros

Always states which date is public holiday.

Cons

I don't think there is anything that I don't like about Wageloch

Review Source

Response from Wageloch

May 25, 2023

Thank you for your review, Huyen! It's great to have you on board. Automatically taking care of details like public holidays is what Wageloch does best!

bH

brock H.  
manager  
Retail  
Used the software for: 1-2 years

### "Wageloch Review"

March 15, 2023

2.0

Pros

Staff can see when rostered on / offdont need to check a notice board

Cons

Find it difficult to use, frustrating , easy to make errors.Cant print out easy to read hard copys of rosters

Review Source

Response from Wageloch

April 14, 2023

Thank you for providing your valuable feedback. We are disappointed to hear your experience with Wageloch has been mixed so far. Wageloch features a number of different options for printing rosters, Our team would love to work with you to find a printable roster solution that suits your needs. We encourage you to get in touch with our Client Support Team on (08) 7123 2993, or you can send your queries to helpdesk@wageloch.com.au and our team will be happy to respond in detail. We also recently launched our brand-new User Guides that include in-depth looks at Wageloch's features. These can be accessed by visiting https://wiki.wageloch.com.au and are an excellent way to explore everything we offer.

VW

Veronica W.  
Director  
Education Management  
Used the software for: 1-2 years

### "Wageloch review"

March 23, 2023

5.0

Rostering is available for all staff to see once published so no confusion over start times etc.Help is always available and Wageloch staff have always been great at explaining my issues and how to solve them.

Pros

Ease of use. Easy to learn and easy to teach staff.

Cons

Everything is good so far. There isnt anything that I dislike.

Review Source

Response from Wageloch

June 6, 2023

"Easy to use, easy to learn, and easy to teach" could be our new Wageloch mantra! Thank you for your review, Veronica!

TS

Tony S.  
Pharmacist Manager  
Pharmaceuticals  
Used the software for: 2+ years

### "Wageloch Essential To Our Rostering"

March 15, 2023

4.0

Happy using Wageloch

Pros

Ease of use once all the staff have been entered

Cons

Annual leave is a bit clunky to use. Would like to import from master template rosters into annual leave

Review Source

Response from Wageloch

May 12, 2023

Thank you for your thoughtful feedback, Tony. It's great to hear that you're happy with the service! We have a Leave Template that can be configured to automatically update leave requests to match an employee's standard hours. You can learn more about this tool in our User Guides via the link below, but please let us know if we can walk through the setup with you: https://wiki.wageloch.com.au/index.php?title=Booking\_Leave\_and\_Unavailability

DD

Donald D.  
Owner  
Retail  
Used the software for: 6-12 months

### "Wageloch Review. OK but could be better"

February 21, 2024

4.0

Didn't make much difference in time spent on the daily/weekly wages task.

Pros

It got rid of our paper based timesheets. Record keeping is easier.

Cons

Speed is sometimes slow. Manual adjustments are still required for some payroll categories. It still requires some manual input.

Review Source

Response from Wageloch

January 7, 2025

Thank you for your considered review, Donald! Our technical team has been working hard on further improvements to Wageloch's speed and responsiveness. Hopefully you've noticed a marked improvement over the last few months. We love to automate as many processes as we can! If you think there further improvements can be made to your configuration, please reach out to our helpdesk for a closer look!

SS

Sandy S.  
Office Manager  
Construction  
Used the software for: 6-12 months

### "Simple to use"

March 13, 2023

4.0

Pros

Wageloch is very simple to use, when I joined company, very small hand over and I picked up Wagelock very quickly.

Cons

Occasionally our workers can login on site or it takes a couple attempts.

Review Source

Response from Wageloch

March 17, 2023

Hi Sandy, It's great to hear how quickly you picked up Wageloch. Feel free to reach out to helpdesk to arrange a full training session to ensure you are getting the most out of your system. We would love to discuss the times it takes a couple attempts for login and see how we can resolve this for you too.

MS

Michael S.  
Pharmacist  
Pharmaceuticals  
Used the software for: 2+ years

### "Wageloch Review"

March 26, 2023

5.0

Easy to use and never had any issues/

Pros

Easy to use, easy interface to follow...

Cons

Never had any issues or any improvements.

Review Source

Response from Wageloch

May 25, 2023

Thank you for your review, Michael! Please let our Client Support Team know if there's anything we can help with .

SB

Sarah B.  
Accounts  
Warehousing  
Used the software for: 1-2 years

### "Wageloch"

March 13, 2023

5.0

Very good

Pros

I can access it anywhere and it is quite simple to use

Cons

The price for what we use is very high. The price of the product itself is fine, but as we dont need a lot of the features its a lot to pay. A simpler clock on/off app that is cheaper would be great.

Reason for choosing Wageloch

The other facial recognition hardware didn't work with some of our workers.

Review Source

Response from Wageloch

March 22, 2023

Excellent to hear you're finding Wageloch simple to use Sarah! We don't have plans to split levels of Wageloch's functionality for different pricing (we like to give our clients access to all the amazing features for the one amazing price!). We're really interested in helping you to get the most out of Wageloch so don't hesitate to contact our helpdesk as there may be some cool features you might find really handy to hear more about.

CO

Casey O.  
Manager  
Pharmaceuticals  
Used the software for: 2+ years

### "Wageloch Review "

February 20, 2024

5.0

Pros

The easy to use is the most valuable feature, We used it for all our payables: from rostering to timesheets and through to the payment for the staff.

Cons

The one difficulty we have to the feature then changing a roster and having to republish and having to send email each time.

Review Source

Response from Wageloch

January 7, 2025

Thank you for your feedback, Casey! Republishing rosters can be set to optional to avoid resending emails unless it's strictly necessary. Please feel free to contact our Support Team for assistance enabling this feature!

TR

Taylah R.  
Retail Managwr  
Retail  
Used the software for: 1-2 years

### "Review"

March 19, 2023

4.0

Pros

It’s easy to use, it helps me manage my staff rosters for weeks in advance which I like and it’s easy to change rosters if needed

Cons

I don’t have any complaints about wageloch

Review Source

Response from Wageloch

April 14, 2023

Thank you for sharing your positive experiences, Taylah! We love hearing about how Wageloch makes managing staff easier. Thank you so much for sharing your feedback with our team!

IM

Indira M.  
retail manager  
Pharmaceuticals  
Used the software for: 2+ years

### "Wageloch review"

February 21, 2024

4.0

Pros

Has multi use features to keep up to date on all staff hours and availabilites and it is easy to use. Good support team.

Cons

Sometimes the features are hard to find but with the help of support team it is easy to learn

Review Source

Response from Wageloch

April 11, 2024

Thank you for your feedback, Indira! We're always looking for ways to make Wageloch even more user friendly. If you have any ideas for us, please feel free to send them through and we'll see what we can do!

SD

Sukhchain D.  
Manager  
Retail  
Used the software for: I used a free trial

### "Very unhappy customer "

March 27, 2023

1.0

Unsatisfied

Pros

Nothing so far because I have been charged without any service from last 1 year

Cons

They reply back your emails and don’t even bother to resolve the issue

Review Source

Response from Wageloch

April 14, 2023

Hi there, Thank you for providing your valuable feedback. We're disappointed to hear your experience with Wageloch has been poor so far. The last thing we want is for our clients to feel unsupported in any way. We would love the opportunity to help you turn things around so that your business can utilise Wageloch to its full potential. You can contact our Client Support Team on (08) 7123 2993 to speak to one of our highly skilled staff. Alternatively, any concerns you have can be sent to helpdesk@wageloch.com.au and our team will be happy to respond in detail. We also recently launched our brand-new User Guides that include in-depth looks at Wageloch's features. These can be accessed by visiting https://wiki.wageloch.com.au and are an excellent way to explore everything we offer. If we can be of further assistance in any way, please don't hesitate to reach out. Kind regards, Andrew Wageloch Client Support Team

DR

Dilip R.  
Pharmacist  
Pharmaceuticals  
Used the software for: 1-2 years

### "Price expensive, some technical issues happens sometimes."

March 15, 2023

4.0

Average

Pros

Good software with good features. Like app too.

Cons

Price and technical issues happens and so error occurs with wages.

Review Source

Response from Wageloch

May 12, 2023

Thank you for your feedback, Dilip! We're concerned to hear you've encountered any errors with your wages. Please reach out to our Client Support Team to make sure each of these difficulties are addressed.

NJ

Noryati J.  
Retail Manager  
Retail  
Used the software for: 2+ years

### "WageLoch Review"

March 14, 2023

4.0

No issues at all as technical support is always top notch with WageLoch

Pros

I like how the names are in alphabetical order so its easier to trace

Cons

Maybe the colour background could be less pink. Not very aesthetically pleasing to the eyes.

Review Source

Response from Wageloch

May 12, 2023

It's great to hear from you Noryati. We're so pleased that you've had positive experiences with our support team. We have "Dark Mode" and "Colourblind Assist" modes that can lower the saturation of the pink. Try turning these on and see if you prefer the look!

KC

Kellie C.  
Practice Manager  
Health, Wellness and Fitness  
Used the software for: 6-12 months

### "Great product"

March 14, 2023

5.0

Still learning, missed the webinar that I really wanted

Pros

Rostering, time kiosk, wage comparison. The ease to insert lunch and measure

Cons

unavailability ease in the rostering, when I print its not always clear if they are unavailble, I have to select LWOP to block them out on the print

Review Source

Response from Wageloch

May 23, 2023

Thank you for your feedback, Kellie! Recordings of the webinars will be accessible online in the very near future, but we'll be happy to walk you through any questions you have in the meantime!

BA

Bushra A.  
accountant  
Accounting  
Used the software for: 2+ years

### "very helpfull"

February 21, 2024

5.0

very good experience. useful and efficient.

Pros

functionality and accuracy beside easy to use.

Cons

reports need more flexibility to prepare

Review Source

Response from Wageloch

January 7, 2025

Thank you for your review, Bushra! We love hearing about Wageloch's approachability and ease of use. We have some neat tricks for customising and saving your favourite Wageloch report formats. Feel free to reach out to our Support team to take a closer look together!

AW

Adam W.  
Owner / Manager  
Supermarkets  
Used the software for: Less than 6 months

### "Wageloch moves forward"

March 13, 2023

4.0

Overall, its been easy enough to work and has potential to be great.

Pros

Roster templates and roster features ability to move shifts between people and days.

Cons

Needs a reminder on log off when your next shift is.Change of rosters on mobile devices is not easy or at times dosent work

Reason for choosing Wageloch

We use MYOB and they intergrate

Review Source

Response from Wageloch

March 22, 2023

Thanks for your review Adam, great to hear you're enjoying the roster features. The change of rosters is designed to work best on a laptop (or tablet if you're on the go). That's great feedback about the next shift reminder too, we've passed it onto our development team - love hearing these suggestions from our valued clients.

AP

Annette P.  
Finance Administrator  
Consumer Goods  
Used the software for: 6-12 months

### "First time user"

March 13, 2023

3.0

Overall, great system if needing timesheets and clocking on and off employees

Pros

Ease of use for rostering employees and adjusting timesheets

Cons

A little clunky in areas and Leave balances not always correct

Review Source

Response from Wageloch

March 17, 2023

Thanks for your review Annette. So glad to hear you are finding it easy to use for rostering and timesheets. We would love to hear more about the areas you are finding a little clunky so we can help provide a better experience. Helpdesk can also investigate and correct the leave balances for you too.

LR

Leanne R.  
Company Secretary  
Retail  
Used the software for: 2+ years

### "Foodland Review"

February 21, 2024

5.0

I have found wage Loch to be very user friendly and support has always been prompt .

Pros

Ease of use Time Saving Reporting is great

Cons

I would say the monthly fee for a small business is quit costly .

Review Source

Response from Wageloch

January 7, 2025

Thank you for your feedback, Leanne! We're always glad to hear about our helpful and responsive our Support Team. Please don't hesitate to reach out if we can offer further assistance!

NC

Nerissa C.  
Corperate Affairs Manager  
Retail  
Used the software for: Less than 6 months

### "A system that match with most of requirement in terms of payroll."

March 23, 2023

4.0

A system that is easy to get used to.

Pros

Easy to manage the timesheet against the roster

Cons

Giving an example: If the lunch time is set as 1 hour. We would like one hour of lunch time would need to be deducted from the working hours when staff is taking lunch for 55 mins. Also 70 mins should be taken if the staff is taking 70mins of lunch (longer than an hour). We were advised there is no such flexibility in Wageloch.

Review Source

Response from Wageloch

May 12, 2023

Thank you for your feedback, Nerissa. There are multiple methods to ensure break times are accurately recorded in Wageloch including automatically paying according to clock times and assigning allowable leeway periods when clocking in and out. If you would like to explore these options further, please reach out to our Client Support Team.

TK

Tania K.  
Purchasing Manager  
Hospital & Health Care  
Used the software for: 6-12 months

### "Clocking In"

August 9, 2022

4.0

This is one of the easiest systems I have used. All from my mobile, i can log in and put in comment for HR. User can be tracked as to where they were when logging on. Putting in sick leave or requesting leave of absence is so easy. Rosters are sent to every staff member through the system.

Pros

It is so easy to use. It can be used from 1 PC where everyone can log in when on site or it can be use via your mobile. If using a mobile to log in, it allows comment so if doing overtime, you can put a comment o/t approved by joe blow or such.

Cons

it doesnt always recognise our fingerprints. However can log in on mobile instead

Review Source

Response from Wageloch

March 17, 2023

Hi Tania, Thanks for your wonderful feedback, it's great to hear the features you are enjoying most. Our helpdesk would love to do some troubleshooting with the fingerprint scanner if you would like to call us when available. Appreciate you taking the time to leave us a review.

VR

Verified Reviewer  
Manager  
Building Materials  
Used the software for: 2+ years

### "payroll"

April 8, 2021

3.0

its quite simle to use the fob used by emopyees to check in is fantasic

Pros

i like how the hours are determined by the fob and there is not need to manually adjust them when doing pays

Cons

it is tidus and there is no way to adjust for lunch not taken or any other types of anomalies in the workplace

Review Source

Response from Wageloch

April 14, 2023

Thank you for your feedback! We're glad to hear your experience has mostly been positive so far. We would love to help ensure you get the most out of Wageloch, particularly making sure that timesheet hours are recorded as accurately as possible. Please call our Client Support Team on (08) 7123 2993 to discuss your options further, or you can email a description of the issue with lunch breaks to helpdesk@wageloch.com.au for further investigation.

AF

Angela F.  
Office Manager  
Food Production  
Used the software for: Less than 6 months

### "Wageloch in a manufacturing business"

March 22, 2023

5.0

Happy with the product overall. Very happy with the excellent customer service.

Pros

Ease of use. Rosters are beneficial for multiple shifts over a 24 hour period

Cons

We had a few teething problems at the start with integration into EXO Payroll, but this was speedily dealt with. Some NZ quirks are not allowed for in the Australian product.

Reason for choosing Wageloch

Ease of use, price, features we wanted

Review Source

Response from Wageloch

May 25, 2023

It's great to hear those early teething troubles have been squared away, Angela! Please drop a line to helpdesk@wageloch.com.au with any particular NZ quirks you would like us to investigate further. We would love to ensure Wageloch can handle as much of the process as possible for you!

KH

Kate H.  
Treasurer  
Non-Profit Organization Management  
Used the software for: 1-2 years

### "Great software for managing payroll for staff with varying shifts and payrates"

December 3, 2019

5.0

Brilliant. It is cost effective and does what we need it to do.

Pros

The features that are great are the access to the help desk. They are very friendly and see your problem through until it is solved. If you leave a message they always call back promptly. I like the way the system can be tailored for a variety of shifts and payscales. I like the way it easily integrates with my accounting software.

Cons

The settings are not that user friendly and I usually end up having to call the help desk when I add additional users etc. Some youtube training clips could help with this.

Reason for choosing Wageloch

We considered about 3 other products. They all would have done the job, but as a non-profit organisation Wageloch was the only one we could afford.

Review Source

SW

Sandra W.  
HR Officer  
Retail  
Used the software for: 2+ years

### "Effortless Timekeeping & Rostering"

December 12, 2019

4.0

As one of the Administrator I have found WageLoch a simple and easy to use package. It was quick to set up and customised to suit our particular requirements. When integrating new sites with WageLoch we have not encountered any problems. My experiences with the support team have been positive, they are approachable, knowledgeable and can talk you through the problem or get it resolved in a timely manner. WageLoch has saved our payroll team hours of work and given us confidence that we are processing accurate pays.

Pros

Setting up rosters is very visual and easy to use, just click and drag to assign the shift to the employee. What we see is in real time and the remote access to any assigned store via cloud is great. Having different security level set up means that owners or managers can easily log into any assigned site and see who is working and what the wages are costing. WageLoch has taken the headaches out of payroll calculations and integrates effortlessly with our accounting software for processing.

Cons

I would like to see alerts for birthdays and special dates such as end of probation and length of service.

Review Source

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