--- title: "LucidLink Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is LucidLink the right Collaboration solution for you? Explore 73 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/196912/LucidLink/reviews/" page_type: "reviews" language: "en" publication_date: "2026-10-19" --- LucidLink 4.7 (73) [View alternatives](https://www.capterra.com/p/196912/LucidLink/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated October 19th, 2026 # Reviews of LucidLink Ease of use 4.7 Customer Service 4.7 ## Pros and Cons in Reviews JT Jorge T Director of Post ProductionEntertainment, 2 - 10 employeesUsed the software for: More than 2 years. “We have writers, producers, editors, ae's, graphic designers, all being able to live life as is they are back in the office, navigating through explorer/finder windows in order to build a tv series together.“ November 27, 2024 DC Devin C Director of Post-ProductionMarketing and Advertising, 11 - 50 employeesUsed the software for: 1-2 years. “This has since been resolved, but the installation process for LucidLink Classic was a nightmare on a Mac.“ May 6, 2026 JG James G Senior Video SpecialistMedia Production, 11 - 50 employeesUsed the software for: 1-2 years. “LucidLink has fairly seamlessly been able to move me from using hardware based server and the stacks of hard drives.“ November 6, 2024 SL Sebastian L Video EditorMarketing and Advertising, 51 - 200 employeesUsed the software for: 1-2 years. “Had some trouble with special characters like "´" or "ñ" and the fact that if it goes down (like when AWS went down) you are a bit dependent.“ November 13, 2025 PO Philip O OwnerMotion Pictures and Film, Self-employedUsed the software for: 1-2 years. “It works very well even for team members on lower bandwidth and across multiple OS'es.“ April 23, 2025 WJ Walter J SR PROJECT MANAGERElectrical/Electronic Manufacturing, 11 - 50 employeesUsed the software for: 6-12 months. “Bim files are huge and its hard to call how much we would need upfront, WE could vpn in , but it seemed pretty slow in comparison to lucids connections with the same internet connections.“ April 15, 2025 KB Keith B Founder, Chief Creative OfficerMarketing and Advertising, 2 - 10 employeesUsed the software for: 1-2 years. “To be able t begin to edit a video clip in Premier even before the full file is uploaded by the capture team is a key differentiator in our business.“ March 29, 2024 RR Robert R Senori System EngineerMedia Production, 51 - 200 employeesUsed the software for: Less than 6 months. “The SSO integration itself is also inconvenient, as a client-side SSO key file has to be imported for it to work.“ August 25, 2025 ## Showing most helpful reviews Showing 1-25 of 73 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Tobin S. Principal Broker Real Estate Used the software for: 6-12 months ### "Left Dropbox (after 10 years) for Lucid. Glad I did!" March 2, 2024 5.0 Excellent. Highly recommend. A+++++++++ Pros Integration into file structure. Much easier than Dropbox. Cons No dislikes. Would not change anything. Switched from [Dropbox](https://www.capterra.com/p/143068/Dropbox-Business/) Dropbox kept having security breaches. And after 10 years, Dropbox was dated. Review Source Response from LucidLink March 5, 2024 Hi Tobin and thank you so much for taking the time to share your experience with LucidLink! Your feedback truly resonates with us, and we're thrilled to hear that our software has exceeded your expectations. It's rewarding to know that our seamless integration into file structures has made your transition from Dropbox a smooth and positive one. Your trust in LucidLink is a testament to our commitment to providing a secure and reliable solution for your needs. RR Robert R. Senori System Engineer Media Production Used the software for: Less than 6 months ### "Great, but it could use some quality-of-life improvements" August 25, 2025 4.0 he software works as intended — fast, simple, and stable. Apart from the SSO and Microsoft Store issues, I can’t help but wonder where the catch is. So far, we’re very satisfied with it. Pros So far, it just works — easy to install, stable data streaming. A modern cloud solution with unmatched ease of use. Cons The fact that only one domain can be configured for SSO makes this feature unusable for us, as we manage four different companies. The SSO integration itself is also inconvenient, as a client-side SSO key file has to be imported for it to work. SSO is supposed to be a secure and simple login method, not one that requires distributing the same key to all users so they can manually import it when needed. Additionally, it would be very practical if the app were available in the Microsoft App Store, as this would eliminate the need to manually create a new package for every update in a managed environment. Switched from [SMB](https://www.capterra.com/p/145871/SMB/) danger of loosing support from adobe or apple Review Source Response from LucidLink September 16, 2025 Thanks for the feedback. It's great to hear that LucidLink has been "fast, simple, and stable" for you. We understand your concerns about our SSO and app distribution. Our SSO design, while requiring a key file, is a deliberate choice for zero-knowledge security, ensuring only you have access to your data. We have resources available on our support site to help you automate the key distribution using tools like Intune or JAMF. We also appreciate your suggestion about a Microsoft App Store version. This is something we're actively looking into and we'll keep you posted on any new developments. Your feedback is invaluable and helps us make LucidLink even better. NC Noah C. Post Production Coordinator Marketing and Advertising Used the software for: 6-12 months ### "Production Review " March 6, 2025 3.0 Overall going from classic to new lucid link has been a breeze and I believe with a few minor changes the service can be phenomenal. Pros I love Lucid Links ability to give my team and I access to our media files. It has created a incredible system for me to manage and share files with our freelancers. Cons The new lucid link UI is something I think needs improvement. The overall ui from classic allowed me to have better control/understanding of the overall software. Additionally I find it much harder to migrate my cache due to it being limited to a command function Review Source Response from LucidLink March 14, 2025 Thanks for sharing your experience! We're thrilled LucidLink has made file management and collaboration easier for your team. We appreciate your feedback on the new UI and cache migration—we're always looking to improve. If you have any specific suggestions, we'd love to hear them! SL Sebastian L. Video Editor Marketing and Advertising Used the software for: 1-2 years ### "Excelled the expectations" November 13, 2025 5.0 Excelent, I'd work with LucidLink 100% any time I can. I've never work with a cloud-like app so fast and so efficiently. Pros The fast environment to work on, the great UX/UI of the app overall, the good system of recovery when accidental deletes. Cons Had some trouble with special characters like "´" or "ñ" and the fact that if it goes down (like when AWS went down) you are a bit dependent. Switched from [Dropbox Backup](https://www.capterra.com/p/267333/Dropbox-Backup/) Not what we needed (a cloud storage which you can work from in real time). Review Source JF Jamie F. Lead Animator Animation Used the software for: Less than 6 months ### "LucidLink is great" November 24, 2025 5.0 Pros Opens on startup and no waiting times. I’m able to keep my work on a drive that’s reliable and always accessible. Easy to use too and the customer support is very helpful Cons The only bad experience I’ve had with LucidLink was that there was an error and the app didn’t want to open, but I believe that was a cache issue Review Source Response from LucidLink December 9, 2025 Thank you for sharing your experience! We are thrilled to hear that LucidLink is providing you with the speed and reliability you need for your workflow. It is also great to know our support team has been helpful. Regarding the startup error—it does sound like a cache nuance, but please don't hesitate to reach out if you encounter it again. We want to ensure your experience remains seamless! DC Devin C. Director of Post-Production Marketing and Advertising Used the software for: 1-2 years ### "LucidLink: An elegant tool for a more civilized age" May 6, 2026 5.0 My experience with LucidLink has been exceptional. Not only is the product a lifesaver and timesaver, but the support staff constantly surpasses expectations. Even on lower priority tickets I've submitted, the tech department gets back to me and helps me quickly resolve my concerns. They're patient, knowledgable and always helpful. And so fast! Pros I've been really happy with how LucidLink speeds up our project collaboration and team collaboration. It makes it so our team of editors can work anywhere in the world. It also helps with revisions - if an editor is out or sick and a revision request comes up, a different editor can step in and finish the ask. No need to download and upload files just to work or collaborate. No need to wait for a different editor to get back to their desk to share a project file. It's all there and all accessible 24/7! Cons This has since been resolved, but the installation process for LucidLink Classic was a nightmare on a Mac. There were many specific things that needed to be done to allow Lucid the permissions it needed to function as it was intended. Now, however, the new LucidLink installs quickly, easily, and efficiently. Review Source KF Kathleen F. Production Assistant Manager Real Estate Used the software for: 6-12 months ### "Lucid is the best!" March 6, 2026 5.0 I’m very satisfied with my overall experience with lucid. It actually helps our project management easier. Pros Ease of use. It’s easy to understand and navigate. No one needs a tutorial when cause it’s a very straightforward application. Cons When I had problems and contacted support, there were a lot of technical terms that I had a hard time understanding. Good thing the agent that I was talking to had a lot of patience. Review Source Response from LucidLink April 8, 2026 It’s great to hear that navigating LucidLink feels like second nature to you. We aim to keep the interface so intuitive that you can get straight to work — without needing a manual. We're also glad to hear it's making your project management a smoother ride. MR Marek R. Java Developer Computer Software Used the software for: 2+ years ### "Has made it easier to sync files and share them with customers." May 13, 2025 4.0 Our efforts to improve project collaboration have shown impressive results. Fixing synchronization issues and searching for data across several servers used to take up a lot of our work. Lucidlink has made everything organized and accessible from any location. As part of our process for generating large-scale projects for important clients, we utilized it to share massive design files with our marketing team and external partners. With real-time file access and updates, the review and approval process became more easier. Pros It took too long to access and share massive files; there were regular issues with downloads and synchronizations; our design files are typically big and spread out across multiple servers; and there were continual problems with file synchronization and sharing with external clients and collaborators. With LucidLink, we can keep working as a local unit while still using our regular apps and processes. The opportunity to collaborate in real-time has increased both our productivity and creativity. It has been a lifesaver for our team, particularly when dealing with large design files. Cons Many clients were still concerned about the security of their cloud-based projects, even though LucidLink had strong security measures in place, such as zero-knowledge encryption. To ensure the safety of their data, we had to work closely with them to explain the security procedures that were put in place. Review Source Response from LucidLink June 20, 2025 Thanks for the thoughtful feedback! We're so glad LucidLink has helped your team collaborate more easily on large design files and boosted both productivity and creativity. Security is a top priority for us, and we appreciate your efforts in helping clients understand the protections in place. Great to hear LucidLink has made such a difference in your workflow! JF Julius F. Product Manager Retail Used the software for: 6-12 months ### "Great Customer Support" January 6, 2026 5.0 Great, no complaints at all. Easy to use. Small application that takes seconds to install. Super fast feedback from the support team Pros Ease of use, great customer support when having issues, with almost instant response from the technical team. Cons There is really nothing about lucidlink that I do not like, its always easy to use with minimal issues. Review Source Response from LucidLink February 3, 2026 We love hearing this! It’s our goal to keep things simple, fast, and reliable. Thank you for highlighting our support team—they’re always ready to jump in when needed. We’re so glad to have you using LucidLink! JS Jacob S. Video Editor Public Relations and Communications Used the software for: 1-2 years ### "Thank you LucidLink!" July 22, 2025 5.0 My company started using LucidLink in 2023 and I am so grateful we did! I can't imagine my job without it :) Pros It's so easy to use LucidLink. It's like my personal hard drive in the cloud. It makes it so nice not to have to carry an SSD all the time. Cons With that freedom that comes from convenience comes a low level of believing it's too good to be true. I love LucidLink so not many cons come to mind! Review Source MR Mary R. President Media Production Used the software for: Less than 6 months ### "Upgraded my workflow with Premiere Pro" July 30, 2024 5.0 Pros I love the premiere pro integration and how easy and quick it is to edit videos directly from the cloud through LucidLink. There's no lagging and I can work on video projects with a team and remotely. Cons I don't like the bot support chat, it's very vague and not very helpful. Switched from [Adobe Creative Cloud](https://www.capterra.com/p/48969/Adobe-Creative-Cloud/) adobe cloud integration with premiere pro got discontinued Review Source Response from LucidLink August 12, 2024 Thank you for your review, Mary! We’re delighted that LucidLink has enhanced your Premiere Pro workflow, making cloud-based video editing a smooth and efficient process. It’s fantastic to hear that you’re enjoying the seamless collaboration and lag-free experience, even when working remotely. We're sorry to hear that the bot support chat didn't meet your expectations. Your feedback is invaluable, and we’re continually working to improve all aspects of our service, including support. Thank you for choosing LucidLink, especially as you transitioned from Adobe Creative Cloud. We’re glad to be part of your creative process! BM Bruce M. Video Editor Management Consulting Used the software for: 6-12 months ### "Video editing collaboration" February 29, 2024 5.0 Practically seamless use - once set up largely it is "set and forget" Pros The speed of transfer of files for Final Cut Pro libraries with Pin feature Cons randomly slow internet speeds tht affect transfer rates Reason for choosing LucidLink Ease of use, as we only needed the collaboration process Switched from [Dropbox](https://www.capterra.com/p/143068/Dropbox-Business/) transfer speeds, DropBox had issues with Final Cut Pro library bundle file Review Source Response from LucidLink March 1, 2024 Thank you for taking the time and leaving a review, Bruce! We are happy to hear your experience with LucidLink has been seamless and we'd like to assure you we are constantly working to improve our product and deliver the best performance for our users. TS Trevor S. Director of Operations Marketing and Advertising Used the software for: Less than 6 months ### "LucidLink is the #1 Tool for Remote Creative Teams" February 5, 2025 4.0 It's great can't complain - wonderful customer support Pros LucidLink is key for our production workflow working in a remote capacity. Cons I wish LucidLink had more native integrations to DAM's like Box or presentation software like Frame.io Review Source Response from LucidLink March 14, 2025 Thanks so much! We're glad LucidLink is a key part of your remote workflow. Appreciate the feedback on integrations—we’re always looking to improve. And thanks for the shoutout to our support team! CR Cedric R. Editor Marketing and Advertising Used the software for: Less than 6 months ### "You won't regret it !" January 30, 2025 5.0 Fantastic. The team described it as a game changer in the industry. Pros Instant access everywhere for my team. Easy collaboration between editors, motion designer and graphic designers. Cons The lack of deep administration capabilities. Review Source Response from LucidLink March 14, 2025 Thank you for your great feedback! We're thrilled LucidLink has been a game-changer for your team. We appreciate your input on administration capabilities and are always looking to improve. Thanks for being a valued user! DG Daniela G. IT Construction Used the software for: Less than 6 months ### "A good experience" December 27, 2024 5.0 Pros Customer service: fast, accurate, and friendly. Cons The price, a bit high despite being very useful for businesses. Review Source Response from LucidLink January 17, 2025 Thank you for your feedback! We're glad to hear you've had a positive experience with our customer service. We understand that price is an important factor, and we’re committed to providing value that reflects the quality and reliability of LucidLink. We appreciate your input! WJ Wilson J. IT Manager Entertainment Used the software for: 1-2 years ### "Southpaw review of LucidLink" June 4, 2024 5.0 It's been a game changer! its underlying technology has transformed our work style Pros Replaced our file servers in full! allows global collaboratION and direct uploading and downloading without a vpn. It's a real game changer. Support team are the best and always very helpful These following team members have made a real positive impact to us: \[sensitive content hidden\] Cons Nothing to note its been very positive so far Reason for choosing LucidLink Simpler, cheaper and better designed that other rivals Review Source Response from LucidLink June 10, 2024 Hi Wilson and thank you for sharing your fantastic experience with LucidLink! It's great to know that the ability to upload and download directly without a VPN has been a game changer for you. We're also pleased that our support team has made a positive impact, and that LucidLink's underlying technology has transformed your work style, making it simpler, cheaper, and better designed than other solutions. Thank you again for choosing LucidLink and for taking the time to share your review. If you ever need further assistance, our team is always here to help. JP James P. Senior Editor Marketing and Advertising Used the software for: 1-2 years ### "Stop stressing, get LucidLink." September 4, 2024 5.0 I'm a huge supporter of LucidLink, I've got a global team using it and we've been able to work more efficient than ever before. If you've got multiple users that need to access hot storage, lucidlink is a no brainer. Pros The peace of mind is the greatest strength of using LucidLink. No longer having to worry about whether you've got a file on your drive or having to work out what project file is the latest version. Having a central hub for all collaborators to work from is a game changer. Mistakes or inefficiencies noticeably reduced since swapping to it. Cons I think LucidLink could really benefit from monitoring tools. Being able to see who uploaded what files. It'll be great from an admin side to be able to track user usage within a filespace. Review Source Response from LucidLink September 13, 2024 Thank you for your kind words and for being such a strong supporter of LucidLink! We're thrilled to hear how it's transformed your team's workflow and brought you peace of mind. We appreciate your suggestion about monitoring tools—feedback like this helps us improve and evolve our platform. We're always looking for ways to make the admin experience smoother and more transparent. Please stay tuned, as we’re continuously working to enhance LucidLink for users like you. Thanks again for your trust in us! DD Dan D. Owner Marketing and Advertising Used the software for: Less than 6 months ### "I use Lucid Link. Been loving it so far." March 30, 2024 5.0 Been loving it so far! Setup is a little confusing, probably because it's new to me. But once I got the hang of it, smooth sailings from there! Pros I was in the market for a NAS b/c I wanted a way to send footage easily and fast to my editor in the philippines. But I didn't want to spend more money on hardware. I found Lucid Link and watched a ton of their content to see if it was a good fit and then I believe there was a free trial. And then after the trial, it made sense to just pay for it. I love it for working with remote workers. Cons It's a little cumbersome to set it all up. The videos are extremely helpful but I also wish it was a less confusing. Specifically, the login stuff. I still don't really understand Root and all of that. lol Oh yeah and I would rather pay an annual fee for a discounted rate. Reason for choosing LucidLink It was the cheaper option, it allowed me to not have to purchase any hardware and the free trial allowed me to play with it and from there I purchased it. Review Source Response from LucidLink April 4, 2024 Hi Dan and thank you for sharing your experience with LucidLink. We're delighted to hear that our platform has been instrumental in facilitating smooth collaboration with your team members. We understand that setting up the platform can sometimes be challenging, especially when navigating login procedures. Rest assured, we're here to provide clear guidance and support to ensure a seamless experience. We're also working on improving this entire process in the future. Regarding your feedback on pricing, we appreciate your suggestion for an annual fee option. We'll certainly take this into consideration as we continue to refine our pricing structure. Once again, thank you for choosing LucidLink! AM Alessandro M. Senior Producer coordinator Apparel & Fashion Used the software for: 1-2 years ### "LUCIDLINK CHANGED MY LIFE" January 19, 2024 5.0 Pros The possibility to have a could storage optimized for video projects is exactly what I was looking for my team. Living and working in this time where the team can be dislocated around the world everybody has the possibility to work in a collaborative way on the same projects without the need to waiting hours to download files and always to remember to upload an updated version Cons To have a good experience with LucidLink is mandatory to have a strong Internet connection, even if the "chace system" help you to to work also with an ADSL Review Source Response from LucidLink March 6, 2024 Thank you for sharing such an incredible review! We're thrilled to hear that LucidLink has had such a profound impact on your workflow and team collaboration. We appreciate your feedback about the importance of a strong internet connection for optimal performance. Rest assured, we're continuously working to enhance our platform to ensure a smooth experience for all users, regardless of their internet speed. Thank you again for choosing LucidLink and for sharing your experience! BB Brian B. Editor Entertainment Used the software for: Less than 6 months ### "This is the future of remote video editing" July 29, 2024 5.0 Excellent. For the couple of issues we had, their tech support was extremely prompt and helpful. Pros Simple, inexpensive and reliable. It really feels like a local drive. Cons I have no complaints. There were a couple of times where performance lagged, but it turned out to be a local problem. Reason for choosing LucidLink Other product did not perform as well and was much more expensive. Review Source Response from LucidLink August 12, 2024 Hi Brian and thank you for sharing your thoughts on LucidLink! We’re thrilled to hear that you find our platform to be simple, cost-effective, and reliable—making it feel just like a local drive. It’s great to know that LucidLink has become a valuable part of your remote video editing workflow. We're also glad that our tech support team was able to assist you promptly when you encountered performance issues, and it's reassuring to hear that these were local problems rather than with LucidLink itself. TS Tim S. Video Editor Entertainment Used the software for: Less than 6 months ### "First time's a charm" September 15, 2024 5.0 First time using cloud streaming storage and could not be more impressed Pros powerful and easy to use, especially the proxy pinning Cons gotta have a lot of Solid State Drive space, but easy work around with bootable external Review Source Response from LucidLink September 30, 2024 Thank you for sharing your feedback! We’re thrilled to hear that you’re impressed with your first experience using cloud streaming storage and that proxy pinning has been helpful. We understand that SSD space can be a challenge, but we're glad you've found an easy workaround with external storage. If you ever have questions or need assistance, feel free to reach out to our support team! TD Thomas D. Commercial video editor Broadcast Media Used the software for: 6-12 months ### "Lucid link review" February 13, 2024 5.0 Pros Pinning footage is a game changer for handling large files and playback of footage. Cons Setting people up does sometimes take a little time. Reason for choosing LucidLink its capability of pinning and using local cache. Review Source Response from LucidLink February 16, 2024 Hi Thomas and thank you for taking the time and leaving us such a great review! We're happy to hear LucidLink is helping you handle large file with ease and finish your work more efficiently. Our team is constantly looking to better our users' experience so watch out for some cool new features and awesome improvements on existing ones! Richie M. President Broadcast Media Used the software for: 6-12 months ### "LucidLink is awesome" July 27, 2020 5.0 The ability to play a video from LucidLink without downloading it first is very cool Pros LucidLink is an easy way to use S3 compatible public or private cloud storage Cons No real downside from my setup and usage. Reason for choosing LucidLink LucidLink fits in its own category. You can use it as an archive repository. A place to store and access proxy files. You can use it as a file delivery method. It works as a review and approval workflow. Storage for you MAM/DAM assets The list goes on and on... Review Source JM Jude M. Editor / Post Production Super Broadcast Media Used the software for: 2+ years ### "For when you hate traffic" February 1, 2023 5.0 I love working from home. It saves me driving in traffic, expensive parking and being out of my house for 12 hours a day. It also means I can work any time of the day, so I can be there for my kids in the morning and evening but still meet all my deadlines. Pros LucidLink is simple and seamless for working with remote video. As a freelancer I can just log in, pin any important files and start work right away, editing on my home rig as if I was in the city in the office. Lucid breaks down large complex video files into packets in the background, so I don't have to wait for entire clips to load before I can access them. Cons Sometimes my internet connection slows down and this of course slows down my connection to Lucid. Review Source CC Christopher C. DP, Editor and all that jazz Non-Profit Organization Management Used the software for: Less than 6 months ### "Fantastic, works really well with our Kyno workflow!" September 17, 2020 5.0 Pros We did a test with both Dropbox and LucidLink. For our workflow LucidLink wins big, since it mounts on the computer desktop like a local drive, works extremely well with Kyno our video asset management software. Dropbox just didn't work for us. I should note we are only using proxies in the cloud at the moment. Very happy with LucidLink. Cons Before we purchased, it did take a bit to get connected to someone at the company, for questions I couldn't find online. However once we did connect, the service and support were excellent. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.