# Page 2 | LucidLink Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 2 - Is LucidLink the right Collaboration solution for you? Explore 72 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/196912/LucidLink/reviews

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LucidLink

4.7 (72)

[View alternatives](https://www.capterra.com/p/196912/LucidLink/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 2 - Reviews of LucidLink

## Showing most helpful reviews

Showing 26-50 of 72 Reviews

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Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

WJ

Walter J.  
SR PROJECT MANAGER  
Electrical/Electronic Manufacturing  
Used the software for: 6-12 months

### "Long time caller , first time clouder"

April 15, 2025

5.0

I was skeptical at first , however our in house server was getting older and we do not have full time IT in house. We had already gone to higher speed router and cards in every computer and even in our qnapp nas we had a hard drive fail. So getting the It guy to come out was getting more and more as the system got olderWe also were near our total capacity with teh NAS. We would have had to buy a larger matching set of drives to refil the exisitng nas or think about a seperate nas intergrated in , Backups were getting done regulary , so that took up space . And then there needs to be more maintance to the files as we grew in people and amount of jobs we do. Bim files are huge and its hard to call how much we would need upfront, WE could vpn in , but it seemed pretty slow in comparison to lucids connections with the same internet connections. i am a old school engineer, i like to have the files in my hands just in case , its just a old way of thinking . I was the IT guy 25 years ago when we got started and like 10 years go it got to be to much for me to design engineer nad handle the upgrades and keep up with the industry bereak though and they did not pay me to do all of that . The design engineering work loads grew and i had less time, Wehn we went to utlziing a dns server and more big industry type of server ways, iu was nto trained in that . I have been on computers since 808 computer long before the internet was available to the main public , when something went wrong with the virtual server or within the system , i could figure it out but it was slow going and took more time then i wanted to spend. NOw we ge ta new person we can easily simply assign them name and password and give them rights to only certain place s, i dont have to check the vmware updates or if the server went down at night com ein to make sure it all booted correctly .+

Pros

I like that we can link anywhere and all our engineers work from the same drawings. Its important to our final plans that each discipline is using the same backgrounds . I like that its very much like we had our inhouse server with the different drives per year, and when we transferred over making folders with the drive names kept our hard paths in autocad generally ok even for our oldest drawings

Cons

Not many things I really dont like. Being new to this type of cloud server, i am still learning how to best use it. I didnt do our set up . However i think i would have named our folder different , easier , its hard to reemmber our filespace name. I am still looking for the best way to keep the file space server easier to find on my windows machine. I have it favorites and i have it again in another location within the windowsl 11 space. I am always looking for where it is , thast probalby my least favorite thing. We used to find it captured all under network, you could have short cuts to it , but under network it kept it isolated and easy to find . We kept a new drive letter per year and could map those drives with letters just like regular hard drives. That was not the best cause i have been here 25 years and we used a nas only the last ten of them. We soon ran out of drive letters to hard path everything. Its usually fast here and in autocad you download it and work on it , it only needs to upload or download during the save and opening process. Our fphoens are all foice over Ip and once ina while our internet does go down , so wehn we had it here on our server we could still draw and design just no phones . now if the internet goes down we are done working it seems until it comes back on. We still have our nas , i am not sure how that would work but if we could get a auto download of a few drives to keep us working on them when down and when it comes back up get those to upload to lucid and switch us over to working from the cloud. Cause when you got 20 engineers here working and then there is no file service its very awkward and production just stops. There maybe some work around on this but we are new to this service and maybe we are not using it optimally.

Review Source

Response from LucidLink

May 6, 2025

Thanks so much for the thoughtful review and for trusting LucidLink during your move to the cloud! We’re glad it’s helped streamline collaboration and reduce IT strain—especially across a growing team. We also appreciate your feedback on offline access and file discoverability. These insights are incredibly helpful, and we’ll share them with our product team. If you ever want help optimizing your setup, our support team is here for you! Thanks again for being part of the LucidLink community.

SB

Sam B.  
Director of Information Technology  
Marketing and Advertising  
Used the software for: 1-2 years

### "First support ticket since deployment happened back in 2023"

August 28, 2025

4.0

Pros

Fairly easy to use, and get user adoption. Once you get past the setup phase with users, most find it fairly easy.

Cons

Constant updates that require teh end user to be a local admin to run. (mostly an issue on Mac devices for us) I also wish we could auto-expire local index files when a user does not connect often enough.

Review Source

Response from LucidLink

September 16, 2025

Thanks for sharing your feedback. We’re glad to hear that you and your users have found LucidLink easy to use and adopt. We hear you on the constant updates and the need for admin privileges, especially for Mac users. We’re actively working on improving the update process to be more seamless, with the goal of reducing disruptions for end users. We also appreciate your suggestion about automatically expiring local index files. We understand the benefit of having a clean slate, especially for users who aren't connecting often. We will definitely take this into consideration as we continue to improve our product. Your feedback is very helpful as it gives us valuable insights into how we can continue to improve the user experience.

JF

Julius F.  
Product Manager  
Retail  
Used the software for: 6-12 months

### "Great Customer Support"

January 6, 2026

5.0

Great, no complaints at all. Easy to use. Small application that takes seconds to install. Super fast feedback from the support team

Pros

Ease of use, great customer support when having issues, with almost instant response from the technical team.

Cons

There is really nothing about lucidlink that I do not like, its always easy to use with minimal issues.

Review Source

Response from LucidLink

February 3, 2026

We love hearing this! It’s our goal to keep things simple, fast, and reliable. Thank you for highlighting our support team—they’re always ready to jump in when needed. We’re so glad to have you using LucidLink!

PO

Philip O.  
Owner  
Motion Pictures and Film  
Used the software for: 1-2 years

### "The best tool to unlock smooth team workflows"

April 23, 2025

5.0

Overall, this is the first remote working system that I love. I've supervised two very large projects on it and it's never been anything other than wonderfully enabling.

Pros

I'm a fan. When you're building a remote post production team, LucidLink works superbly, allowing every team member no matter where they are on the planet to share the same media. It works very well even for team members on lower bandwidth and across multiple OS'es.

Cons

There are many powerful and important options that need to be set up initially so your team works properly. Don't skip these steps.

Review Source

Response from LucidLink

May 6, 2025

Thanks for the kind words! We’re so glad LucidLink has helped your remote team collaborate seamlessly—especially across bandwidths and operating systems. You’re absolutely right: the initial setup is key, and we’re here to help make that as smooth as possible. It’s awesome to hear you’ve led major projects with success using LucidLink!

JS

Jacob S.  
Video Editor  
Public Relations and Communications  
Used the software for: 1-2 years

### "Thank you LucidLink!"

July 22, 2025

5.0

My company started using LucidLink in 2023 and I am so grateful we did! I can't imagine my job without it :)

Pros

It's so easy to use LucidLink. It's like my personal hard drive in the cloud. It makes it so nice not to have to carry an SSD all the time.

Cons

With that freedom that comes from convenience comes a low level of believing it's too good to be true. I love LucidLink so not many cons come to mind!

Review Source

JT

Jorge T.  
Director of Post Production  
Entertainment  
Used the software for: 2+ years

### "Build your show FAST and invite your whole team to the server."

November 27, 2024

5.0

I recommend it to everyone that is looking for a solid WFH solution. And their current per TB rate makes it extremely affordable.

Pros

I've watched LucidLink evolve over the years as we were one of their first customers, then it's the gold standard to be able to collaborate. We have writers, producers, editors, ae's, graphic designers, all being able to live life as is they are back in the office, navigating through explorer/finder windows in order to build a tv series together. It's FAST, it's Easy, and if you're on a proxy workflow, feels like you're editing off of a server down the hall.

Cons

Only negative is that it does require implementation via your IT department as it requires more security permissions that I would like.

Review Source

Response from LucidLink

January 17, 2025

Thank you so much for your kind words and continued support over the years! We're thrilled to hear how LucidLink has made a real difference for your team’s collaboration on projects. We’ve worked hard to make the process as fast and seamless as possible, and it’s fantastic to know it’s helping you work efficiently, even in a proxy workflow. Regarding the IT setup, we understand the importance of security and are constantly working on improving the implementation process to make it easier for teams. We truly appreciate your feedback and your recommendation! We're committed to keeping LucidLink affordable and reliable for all our users. Thanks again for choosing us as your WFH solution!

PC

Paulina C.  
Producer  
Animation  
Used the software for: 1-2 years

### "Love LucidLink!"

May 14, 2025

5.0

I've loved using Lucid Link, it's simple and reliable to work with on both Mac and Windows OS.

Pros

Simple to use, safe and quick and efficient customer service.

Cons

Some clients still view it as a hassle so not all are willing to download.

Review Source

Response from LucidLink

June 20, 2025

Thanks for the kind words! We're happy to hear LucidLink has been a simple and reliable solution across both Mac and Windows. We understand client adoption can take time and appreciate you bringing them along.

MH

Matt H.  
Systems Administrator  
Information Technology and Services  
Used the software for: 2+ years

### "LucidLink leads the pack"

October 16, 2024

5.0

The overall support has been incredible (best of any vendor I work with). Responses are always to the question I initially asked and not the canned/quick responses we get used to in the industry.

Pros

Performance/compatibility tends to be better than any other cloud solution.

Cons

Mac implementation required extra steps in recovery partition, however this appears like it will be "resolved" with upcoming version 3

Alternatives considered

[Google Workspace](https://www.capterra.com/p/247901/Google-Workspace/)

Reason for choosing LucidLink

Performance and application compatibility

Review Source

Response from LucidLink

January 16, 2025

Thank you for your kind words and feedback! We're glad to hear that LucidLink's performance and compatibility have stood out for you. Regarding the Mac implementation, you're right—this was a known issue, and we're happy to confirm that it's been addressed in our 3.0 version. We really appreciate your recognition of our support team. We strive to provide helpful, tailored responses and will continue to do so. If you have any further questions or feedback, don't hesitate to reach out!

TS

Ted S.  
Flame Artist  
Motion Pictures and Film  
Used the software for: 2+ years

### "Lucid Makes Remote Workflows Easier"

December 2, 2024

5.0

Very positive - fast speeds, intuitive interface, and a simplified remote workflow.

Pros

Everyone can access the same files at the same path.

Cons

Some people don't understand a remote workflow, and try to copy their Lucid files to their personal machine.

Review Source

Response from LucidLink

January 17, 2025

Thank you for the great review! We're so glad to hear that LucidLink is making remote workflows easier and more efficient for your team. We understand that adjusting to a remote setup can take some time, but we're happy the speeds and interface are working well for you. Appreciate the feedback!

KN

Kenneth N.  
Freelancer Video Editor  
Marketing and Advertising  
Used the software for: Less than 6 months

### "Overall A Great Experience"

April 2, 2025

4.0

Overall good. Seems low on resources, is fast to setup and get familiar with.

Pros

Ease of use. It has simple configuration/UI.

Cons

Availability of cached files due to the need to work mostly offline. Need to copy to a local folder first, then back. I know this is potentially a "hard" problem though. lucid:// links on Linux doesn't always work, but this could be a limitation of the OS.

Review Source

Response from LucidLink

May 6, 2025

Thanks so much for sharing your experience! We’re glad to hear LucidLink has been easy to use and quick to set up. You're right—offline access and OS-specific behavior can be tricky, but we’re always working to improve the experience across platforms. Appreciate the thoughtful feedback!

MD

Mike D.  
Administrative Coordinator Media Productions  
Education Management  
Used the software for: 1-2 years

### "Love Lucid!"

November 26, 2024

5.0

Excellent! This has been a game changer in how we edit videos.

Pros

We have used LucidLink for over three years now and love it! It is a very stable and reliable system. We access our data from the office and anywhere we go. It is a great tool for collaborating with colleagues. We absolutely love it!

Cons

Needs a phone app so you can view away from computer

Review Source

Response from LucidLink

January 17, 2025

Thank you so much for your wonderful feedback and for being such a loyal LucidLink user! We're delighted to hear how much you value the stability, reliability, and collaborative benefits of our platform. 😊 Regarding your suggestion for a phone app, we’re excited to share that LucidLink for Android is already up and running, and we’re continuing to work on expanding mobile accessibility. Stay tuned—there’s more to come! Your support means the world to us. Happy editing! 🎥

BM

Brent M.  
IT Manager and Associate  
Civil Engineering  
Used the software for: Less than 6 months

### "First week on LucidLink"

October 16, 2024

5.0

Excellent, I was surprised how well our go live went, just had some folder permissions issues but support helped us figure it out and we haven't had too many complaints about speed.

Pros

How fast it is working on any file in any location you have internet

Cons

There are some files that can't file lock due to the program itself not providing file locking but because of this it's causing issues.

Alternatives considered

[Panzura](https://www.capterra.com/p/267930/Panzura/)

Reason for choosing LucidLink

That each client acts as the caching device vs using a server plus LucidLink was cheaper.

Switched from

[Nasuni](https://www.capterra.com/p/174340/Nasuni/)

Performance issues and LucidLink was cheaper.

Review Source

Response from LucidLink

January 17, 2025

Thanks for sharing your experience! We're glad the speed and flexibility of LucidLink worked well for you. We understand the file-locking concern and are actively working on improvements. It’s great to hear our support team helped with the go-live and folder permission issues. We're also happy that LucidLink’s cost-effective solution met your needs. Let us know if you need any further assistance!

JP

James P.  
Senior Editor  
Marketing and Advertising  
Used the software for: 1-2 years

### "Stop stressing, get LucidLink."

September 4, 2024

5.0

I'm a huge supporter of LucidLink, I've got a global team using it and we've been able to work more efficient than ever before. If you've got multiple users that need to access hot storage, lucidlink is a no brainer.

Pros

The peace of mind is the greatest strength of using LucidLink. No longer having to worry about whether you've got a file on your drive or having to work out what project file is the latest version. Having a central hub for all collaborators to work from is a game changer. Mistakes or inefficiencies noticeably reduced since swapping to it.

Cons

I think LucidLink could really benefit from monitoring tools. Being able to see who uploaded what files. It'll be great from an admin side to be able to track user usage within a filespace.

Review Source

Response from LucidLink

September 13, 2024

Thank you for your kind words and for being such a strong supporter of LucidLink! We're thrilled to hear how it's transformed your team's workflow and brought you peace of mind. We appreciate your suggestion about monitoring tools—feedback like this helps us improve and evolve our platform. We're always looking for ways to make the admin experience smoother and more transparent. Please stay tuned, as we’re continuously working to enhance LucidLink for users like you. Thanks again for your trust in us!

RL

Richard L.  
Managing Director  
Marketing and Advertising  
Used the software for: 2+ years

### "Lucid Link Review"

August 14, 2024

5.0

It transformed our workflow for transition to a fully remote work setup

Pros

That it is simple and works the way you want

Cons

It would be googld to have SAML 2.0 support i stead of being forced to use Okta or Azure. Site caching would be nice for more hybrid workflows

Alternatives considered

[Egnyte](https://www.capterra.com/p/159288/Egnyte/)

Reason for choosing LucidLink

Lucid was better value for money at the time and works the way we wanted it. Pay as you go storage.

Switched from

[Resilio Sync](https://www.capterra.com/p/173194/Resilio-Sync/)

Resilio was cumbersome and annoying. Slow in places amd a lot less control

Review Source

Response from LucidLink

August 20, 2024

Thank you for the review! We're glad to hear that LucidLink has been a game changer for your transition to remote work. Your feedback on SAML 2.0 support and hybrid site caching is very valuable. We're constantly working to expand our features and improve user experience, so suggestions like these are taken seriously. We're also pleased that you found LucidLink to be a better value and easier to use compared to other options like Resilio Sync. If you need any assistance or have more feedback, please reach out—our team is always here to help!

VR

Verified Reviewer  
IT Manager  
Construction  
Used the software for: 6-12 months

### "Cloud file storage that works."

September 26, 2024

5.0

LucidLink has transformed the way we work and streamlined our move to the cloud.

Pros

Speed of File Access has transformed the way we work particularly for our M&E team.

Cons

Permission structure is quite basic and restrictive.

Review Source

Response from LucidLink

October 3, 2024

Thank you for the great feedback! We're excited to hear how LucidLink has transformed your workflow and improved file access for your M&E team. We appreciate your note about the permission structure and are always working to enhance our features based on user input. If you have any specific suggestions or need assistance, please don't hesitate to reach out to our team. We're committed to continuously improving your experience!

CR

Cedric R.  
Editor  
Marketing and Advertising  
Used the software for: Less than 6 months

### "You won't regret it !"

January 30, 2025

5.0

Fantastic. The team described it as a game changer in the industry.

Pros

Instant access everywhere for my team. Easy collaboration between editors, motion designer and graphic designers.

Cons

The lack of deep administration capabilities.

Review Source

Response from LucidLink

March 14, 2025

Thank you for your great feedback! We're thrilled LucidLink has been a game-changer for your team. We appreciate your input on administration capabilities and are always looking to improve. Thanks for being a valued user!

DT

Dave T.  
President  
Media Production  
Used the software for: 1-2 years

### "Happy occasional user."

February 18, 2025

4.0

Very happy. Collaborations with European clients was a breeze. Editing group learned quickly.

Pros

Progressive uploading. Being able to log and preview files as they arrived helped a lot.

Cons

Unable to relocate project folder. Some editors reported issues with using Resolve, but these were quickly dealt with.

Review Source

Response from LucidLink

March 14, 2025

Thank you for your feedback! We're thrilled LucidLink made collaborating with your European clients seamless and supported your team’s workflow. Appreciate the note on folder relocation—feedback like this helps us improve!

JD

Jason D.  
Multimedia Manager  
Airlines/Aviation  
Used the software for: Less than 6 months

### "It still feels like magic"

August 2, 2024

5.0

Nearly flawless. It just works. The team has been great with the onboarding and support.

Pros

What was previously an impossible, or very time consuming and quite the headache, LucidLink has made so simple. We have a large set of data that is now right at our fingertips.

Cons

The price is a bit of a jump when you’re coming from something like Dropbox.

Switched from

[Dropbox Business](https://www.capterra.com/p/143068/Dropbox-Business/)

We had over 40TB. With Apple cutting off external storage, it was very difficult to work with the internal storage limits and very time consuming getting large chunks of that data.

Review Source

Response from LucidLink

August 12, 2024

Hi, Jason and thank you for sharing your experience! We’re super happy to hear that LucidLink has transformed your workflow, turning what was once a challenging task into something almost magical. It's great that you now have easy access to your extensive data set right at your fingertips. We understand that transitioning from Dropbox to LucidLink can be a bit of a jump in price, but we hope the added convenience and efficiency have proven valuable for your team. Thank you for trusting LucidLink with your significant storage needs and for highlighting our onboarding and support team’s efforts!

IP

Ilya P.  
Editor  
Marketing and Advertising  
Used the software for: 6-12 months

### "Great remote work server!"

September 4, 2024

5.0

Great product with great support; customer service is always extremely swift and helpful.

Pros

Ease of use; makes working remotely completely possible.

Cons

Rarely, but on occasion, it disconnects on its own, causing an “improper shutdown” and loss of some work.

Review Source

Response from LucidLink

September 13, 2024

Thank you so much for your feedback! We’re thrilled to hear LucidLink has made remote work seamless for you. We're glad our support team has been helpful, and we appreciate your kind words. We also understand how frustrating disconnections can be, and we’re continually working to improve stability. If you experience this again, please feel free to reach out—we’re here to help! Your insights help us get better, and we're grateful for your support.

VD

Vitor D.  
Analista  
Broadcast Media  
Used the software for: 1-2 years

### "Lucid on Post Production"

July 2, 2024

5.0

Pros

What I like most about LucidLink is the seamless ability to manage projects and work with diverse collaborators remotely. The platform's interface stands out for its simplicity and user-friendliness, making it incredibly easy to onboard new users. This ease of use ensures that team members can quickly adapt to the system and focus on their tasks without being bogged down by a steep learning curve. Additionally, the real-time collaboration features allow for efficient communication and workflow, enhancing productivity and making it feel as though we are working in the same physical space, even when we are miles apart.

Cons

One of the main drawbacks I've encountered with LucidLink is the issue with updating the application on the day new updates are released. This has caused some disruptions to my workflow. Additionally, I frequently face network problems that require more technical knowledge than an average end-user might possess. These issues include PIN problems and intermittent connection losses. Despite these challenges, I must commend the support team, as they are always quick and efficient in resolving any issues I encounter.

Review Source

Response from LucidLink

July 9, 2024

Hi Vitor and huge thanks for your detailed review of LucidLink. We're pleased to hear that you find our interface simple and user-friendly, and that it facilitates seamless project management and remote collaboration. We truly aim to make onboarding new users as easy as possible, allowing your team to focus on productivity without a steep learning curve. We're also glad to hear that the real-time collaboration features enhance your workflow, making remote work feel more connected. We acknowledge the challenges you've faced with application updates and network issues. Your experience is important to us, and we are actively working on improving these areas. We're also glad our support team has been able to assist you effectively when needed.

MR

Mary R.  
President  
Media Production  
Used the software for: Less than 6 months

### "Upgraded my workflow with Premiere Pro"

July 30, 2024

5.0

Pros

I love the premiere pro integration and how easy and quick it is to edit videos directly from the cloud through LucidLink. There's no lagging and I can work on video projects with a team and remotely.

Cons

I don't like the bot support chat, it's very vague and not very helpful.

Switched from

[Adobe Creative Cloud](https://www.capterra.com/p/48969/Adobe-Creative-Cloud/)

adobe cloud integration with premiere pro got discontinued

Review Source

Response from LucidLink

August 12, 2024

Thank you for your review, Mary! We’re delighted that LucidLink has enhanced your Premiere Pro workflow, making cloud-based video editing a smooth and efficient process. It’s fantastic to hear that you’re enjoying the seamless collaboration and lag-free experience, even when working remotely. We're sorry to hear that the bot support chat didn't meet your expectations. Your feedback is invaluable, and we’re continually working to improve all aspects of our service, including support. Thank you for choosing LucidLink, especially as you transitioned from Adobe Creative Cloud. We’re glad to be part of your creative process!

AS

Abril S.  
Senior Producer  
Media Production  
Used the software for: 2+ years

### "Great service"

June 20, 2024

5.0

So far so good. Great option for remote workflows

Pros

Being able to connect my team all over the world.

Cons

Not being able to control it through phone.

Alternatives considered

[Sage Construction Suite](https://www.capterra.com/p/154874/Sage-Construction-Suite/)

Reason for choosing LucidLink

We chose LucidLink because it stands out in several important ways. Its performance and speed are incredible, letting us access large files instantly as if they were on our local drives, which is perfect for our video editing and graphic design needs. The interface is very user-friendly and fits smoothly into our existing workflows, making it easy for everyone to use. LucidLink also allows our remote team to collaborate in real-time, which is essential for our projects. Security-wise, we feel confident knowing our data is protected with their end-to-end encryption. Plus, it's scalable, so it can grow with us without requiring extra hardware. Its compatibility with different operating systems and devices makes it even more versatile. We also found it to be cost-effective, offering great features at a reasonable price. On top of all that, their customer support and active user community are excellent, giving us peace of mind that help is always available.

Review Source

Response from LucidLink

June 26, 2024

Hi Abril and thank you for sharing how LucidLink has enabled your team to connect seamlessly across the globe, enhancing your remote workflows. It's great to know that our performance and speed have met your video editing and graphic design needs, and that the user-friendly interface fits well into your existing workflows. We appreciate your feedback about the limitations in controlling LucidLink through a phone. Our team is continuously working to improve the platform, and your input is valuable to us as we strive to enhance the user experience. We're also glad to hear that you chose LucidLink for its real-time collaboration capabilities, robust security features, and scalability. It's wonderful to know that our compatibility with different operating systems and devices, along with our cost-effective pricing, has been beneficial for your team.

DS

Deia S.  
Director  
Media Production  
Used the software for: Less than 6 months

### "Almost perfect"

July 2, 2024

4.0

Overall it's been great. The outage was very unfortunate and costly for our indie production, but Lucid's functionality when it's up and running can't be beat and I'll probably use it on all productions moving forward.

Pros

The ability to work from almost anywhere without having to haul drives around.

Cons

We were onboarding editors using Lucid for the first time right when the system went down and we lost a lot of their work and their trust.

Alternatives considered

[iconik](https://www.capterra.com/p/234290/iconik/)

Reason for choosing LucidLink

seemed quicker and more secure for remote collaboration.

Switched from

[Dropbox Backup](https://www.capterra.com/p/10019994/Dropbox-Backup/)

Speed, security, ability to pin files and work right within Premiere.

Review Source

Response from LucidLink

July 8, 2024

Hi Deia and thank you for sharing your detailed feedback about LucidLink! We're super happy to hear you appreciate the ability to work from almost anywhere without the need to transport drives. We deeply regret the inconvenience caused by the system outage you experienced. We understand how critical trust is, especially when onboarding new editors. Please be assured that we are continuously working to improve our system's reliability to prevent such occurrences in the future. Despite this setback, we're glad to know that you find our functionality unparalleled when the system is operational. Your confidence in using LucidLink for future productions is greatly appreciated, and we are committed to ensuring a smoother experience moving forward. Thank you for choosing LucidLink over other alternatives for its speed, security, and seamless integration with Premiere. We value your trust and are here to support your production needs.

BB

Brian B.  
Editor  
Entertainment  
Used the software for: Less than 6 months

### "This is the future of remote video editing"

July 29, 2024

5.0

Excellent. For the couple of issues we had, their tech support was extremely prompt and helpful.

Pros

Simple, inexpensive and reliable. It really feels like a local drive.

Cons

I have no complaints. There were a couple of times where performance lagged, but it turned out to be a local problem.

Reason for choosing LucidLink

Other product did not perform as well and was much more expensive.

Review Source

Response from LucidLink

August 12, 2024

Hi Brian and thank you for sharing your thoughts on LucidLink! We’re thrilled to hear that you find our platform to be simple, cost-effective, and reliable—making it feel just like a local drive. It’s great to know that LucidLink has become a valuable part of your remote video editing workflow. We're also glad that our tech support team was able to assist you promptly when you encountered performance issues, and it's reassuring to hear that these were local problems rather than with LucidLink itself.

KC

Kevin C.  
Executive Creative Director  
Marketing and Advertising  
Used the software for: Less than 6 months

### "Quite Impressed"

July 1, 2024

5.0

Quite impressed to be honest. It is a very robust cloud storage system that makes it easy for me to remotely work with large or small projects. I look forward to seeing how easy it is to work with others but so far so good!

Pros

The ease of use and overall responsiveness. The speed is impressive and controls are pretty straight forward.

Cons

It took a bit to talk to a live person but once I did they were able to answer my questions and help me troubleshoot my problems

Review Source

Response from LucidLink

July 8, 2024

Hi Kevin and thank you for your thoughtful review of LucidLink! We're thrilled to hear that you've found our platform easy to use and responsive. It's great to know that the speed and straightforward controls have met your expectations. We apologize for the delay you experienced in reaching a live person. We're glad to hear that once connected, our support team was able to assist you effectively. Your feedback helps us improve our service and response times.

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