# Page 3 | LucidLink Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is LucidLink the right Collaboration solution for you? Explore 72 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/196912/LucidLink/reviews --- LucidLink 4.7 (72) [View alternatives](https://www.capterra.com/p/196912/LucidLink/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 3 - Reviews of LucidLink ## Showing most helpful reviews Showing 51-72 of 72 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use BK Brian K. Senior Producer Marketing and Advertising Used the software for: 6-12 months ### "Help when needed" June 28, 2024 5.0 Has been great so far. The people working at LucidLink are responsive and care about our success. Pros Very fast response time for troubleshooting IT issues Cons Some lag during playback of video. This is sporadic Alternatives considered [Frame.io](https://www.capterra.com/p/148214/Frame-io/) Reason for choosing LucidLink We are actually using both products now. Review Source Response from LucidLink July 5, 2024 Hi Brian and thank you for taking the time to share your thoughts on LucidLink! We're delighted to hear that you've had a positive experience with our fast response times for IT troubleshooting. It's important to us that our users feel supported and valued, and we're glad that our team has been responsive to your needs. We understand that you've experienced some sporadic lag during video playback. Our team is continually working to improve performance, and your feedback helps us identify areas for enhancement. It's great to know that LucidLink has been beneficial for your team and that our staff's responsiveness and dedication to your success have made a positive impact. We're committed to ensuring that you have the best experience possible! GS Gurish S. Dev Ops Food & Beverages Used the software for: I used a free trial ### "LucidLink Review" September 7, 2024 4.0 Works when I want it to, cache size can become an issue. Pros Working on proxies simultaneously works pretty well. UI is simple and straightforward. Cons Nothing. I think the support team could be more responsive. Review Source Response from LucidLink September 30, 2024 Thank you for your feedback! We’re glad to hear you’re enjoying working with LucidLink. We take support seriously and invest heavily in making it top-notch. We apologize if we fell short in this instance—your experience is important to us. If you encounter any similar situations in the future, we’d love for you to share specifics so we can address them right away. We’re always here to help ensure everything runs smoothly for you. Thanks again for your support! LG Luly G. Creative PRoducer Marketing and Advertising Used the software for: 6-12 months ### "LucidLink for motion" July 2, 2024 4.0 It's been good, it's a great tool - specially for motion designers. It's fast and collaborative. Pros It's a very fast server + integrations with adobe video editing platforms. Cons Having to change from one filespace to another instead of keeping two open. Review Source Response from LucidLink July 8, 2024 Hi Luly and thank you for taking the time to provide your feedback on LucidLink. We're thrilled to hear that you find our server fast and appreciate the seamless integration with Adobe video editing platforms. Our goal is to support professionals like you in achieving efficient and collaborative workflows! We understand the inconvenience of switching between filespaces and appreciate your patience with this process. We are always exploring ways to enhance our user experience and your input is valuable to us in this endeavor. It's wonderful to know that LucidLink has been a great tool for your motion design projects, providing the speed and collaboration you need. MD Marcus D. Self-employed Information Technology and Services Used the software for: I used a free trial ### "Amazing product!" June 4, 2024 5.0 Pros I've been using LucidLink for a little while now, and the thing that I love the most about it is the ability to have instant access to shared files when collaborating with someone, it really saves time in the long run not having to download/sync files etc. Also the interface is simple and easy-to-use, and feels like a very professional, slick application. Thank you so much! Cons Nothing! I've had an amazing experience with LucidLink so far, and will highly recommend it to anyone looking for efficient and easy-to-use collaboration tools. Thank you! Review Source Response from LucidLink June 10, 2024 Hey Marcus and thank you for your wonderful feedback! We are thrilled to hear that you find LucidLink to be an amazing product and that it has significantly enhanced your collaboration experience. It's great to know that the instant access to shared files has been a time-saver for you, and that our interface meets your expectations for simplicity and professionalism. Your positive experience is exactly what we aim to provide for our users. We're delighted to hear that you haven't encountered any issues and that you're enjoying the platform. Your recommendation means a lot to us, and we're grateful for your support. OL Orin L. P Broadcast Media Used the software for: 2+ years ### "The Holy Grail" March 30, 2024 5.0 FANTASTIC overall experience. Their support is top notch on the rare occassions we have had to use support, Pros The remote editing workflow simply works. It's been the Holy Grail of editing for a decade to be able to truly edit from content in the cloud. There have been many failures by other companies and LucidLink finally cracked the code even with very low bandwidth for very remote users. Cons There isn't much not to like here. If there was one thing, and this isn't even on LucidLink themselves, it is finding a suitable cloud provider to host content. Lucid offers a few and you have to REALLY ask some tough questions to determine if the Tier 1 or Tier 2 storage is right for your needs. Review Source Response from LucidLink April 10, 2024 Hi Orin and thank you for sharing your experience with LucidLink. We're thrilled to hear that our platform has met your expectations and provided the long-awaited solution for remote editing workflows! We understand the importance of selecting the right cloud provider to host your content, and we appreciate your feedback on this aspect. Our team is committed to offering transparent guidance to help you make informed decisions about storage options. We're delighted to hear that you've had a fantastic overall experience with LucidLink, and we take pride in providing top-notch support whenever needed. Thank you once again for your feedback and for choosing LucidLink. If you have any further questions or require assistance, please feel free to reach out! TP Trevor P. CTO Media Production Used the software for: I used a free trial ### "Excellent concept, impractical in real-world performance, misleading marketing" February 29, 2024 3.0 I want to love and use Lucidlink but continue to run into the same issues whenever I try it out (again and again). I appreciate the concept and hope to see things continue to improve. Great product, but not compatible with our needs and use cases. Same goes for competitive products like Suite Storage. Pros I love the idea of having a single source of truth for a "cloud NAS" that is easily accessible to anyone with an internet connection. The user management and product setup are very clean and well done. Cons Marketing "without ever downloading" is completely misleading and false - data has to upload and download to be viewed and "streaming" is not practical in many workflows. When working with professional media files (RAW, R3D, ARRI, etc) that are very large (80 - 400 GB per file), it's very convenient to have the files in one place, but they will need to get downloaded at some point. The "streaming" functionality of lucidlink does not perform well working with high resolution/data rate files even in a 1 Gb - 10 Gb synchronous fiber internet connection, not to mention a typical consumer internet connection. It is what it is. Proxy workflows and strategic pinning of data is the solution but can require large local storage to accommodate working with single files over 250 GB each. Pricing is prohibitive vs. alternative workflows. Reason for choosing LucidLink I didn't choose LucidLink. We opt for iconik, Wasabi and Resilio. Review Source Response from LucidLink March 7, 2024 Thank you Trevor for your candid feedback. This is an essential part of how we improve every day. And if testing LucidLink as part of a trial fell short of expectations, we want to know about it. Ultimately, eliminating the need for downloading is at the heart of our mission. That’s more than just marketing: it’s in the design of our product. Without a doubt, working with professional camera formats can be a challenge. Large-raster frame sizes, complex video codecs with high bit rates, both intraframe or GOP, carry the potential of placing strain on your choice of storage. To help address these issues, we hope you tried our Pinning workflow to get the best possible experience with LucidLink. Pinning doesn't create a duplicate copy, allowing the continuation of collaborative flows and eliminating any security concerns. We would welcome an opportunity to connect with you and field any other questions you may have, or provide clarity on anything else that you found disappointing. KM Kelly M. Director of Video Services Marketing and Advertising Used the software for: 6-12 months ### "LL could be bomb if..." April 1, 2024 4.0 Overall good, but the cons make us keep other software to get the full range done Pros Having people from all over the US being able to access their folder and upload footage or employees having full access to their projects or another department being able to have access to fulfill their job. Cons 3 things that could make LL better: -it is very slow uploading large files with great internet -being able to give access by sharing a link -sending files from LL to someone Review Source Response from LucidLink April 8, 2024 Hi Kelly and thank you for sharing your experience with LucidLink. We're very happy to hear that our platform has enabled your team to collaborate from across the entire US. We also appreciate your comments regarding the speed of file exchange and our process of giving access to different users. Rest assured we're working on updates of our product that will heavily improve these aspects of LucidLink and enable a smoother overall workflow. Omer M. Chief Technology Officer Architecture & Planning Used the software for: 6-12 months ### "Lucidlink changed the way we work" March 3, 2021 5.0 It has helped taken us to another level of productivity. We were able to remove all of our dated storage devices and work directly off cloud storage which has sped up access to staff to work from anywhere. We have been thrilled with being able to take all of our siloed data and consolidate it all into one place allowing us to unify our storage and have everyone work off the same true set of data. Pros The ability to run this on multiple OS options and have it interface well with a number of server based software applications. We replaced our on premise storage in all offices and now have direct cloud based file shares accessible from anywhere. It can be installed as a windows service or a user app depending on your need and the multiple options for mount points allows to to replicate/replace any on perm storage you could be using. You can choose from a multiude of cloud storage providers to fit your need and budget allowing you to hit whatever your price point needs are. The software is simple to mange and setup, and SSO makes it even easier now for end users. The ability to set your upload download speeds also helps you manage traffic flow should that be an issue on your network. The file locking has been huge for us as well. Cons We havent run into any at this point, this product has been a game changer for staff working from home. Reason for choosing LucidLink Cost, Ease of use and the fact that it was one of the few that also worked well with all of our file types and servers. Review Source MT Matthew T. vfx supervisor Media Production Used the software for: 6-12 months ### "feature film vfx company successful user" March 1, 2024 4.0 Love, love, love it. Our whole company moved over to it and now everything just works. Can't sing it praises high enough. Pros We call it dropbox on steriods. So fast and hardly any issues ever. seemless. Cons Occasional needs to recalculate itself. cost is creeping up to high figures now we're using more and more data. Switched from [Dropbox Business](https://www.capterra.com/p/143068/Dropbox-Business/) dropbox would fill up other users hard drives. or if you turned on online only, its rarley worked on macs. Review Source Response from LucidLink March 5, 2024 Hi Matthew, it's fantastic to hear that your whole company has made the switch to LucidLink and that it's making such a positive impact on your operations! Your feedback about occasional recalculations and cost concerns is duly noted. We're continuously working on improving our service and balancing it with affordability. If you ever have any questions or need assistance, don't hesitate to reach out. We're here to ensure your experience with LucidLink remains top-notch. DD Dan D. Owner Marketing and Advertising Used the software for: Less than 6 months ### "I use Lucid Link. Been loving it so far." March 30, 2024 5.0 Been loving it so far! Setup is a little confusing, probably because it's new to me. But once I got the hang of it, smooth sailings from there! Pros I was in the market for a NAS b/c I wanted a way to send footage easily and fast to my editor in the philippines. But I didn't want to spend more money on hardware. I found Lucid Link and watched a ton of their content to see if it was a good fit and then I believe there was a free trial. And then after the trial, it made sense to just pay for it. I love it for working with remote workers. Cons It's a little cumbersome to set it all up. The videos are extremely helpful but I also wish it was a less confusing. Specifically, the login stuff. I still don't really understand Root and all of that. lol Oh yeah and I would rather pay an annual fee for a discounted rate. Reason for choosing LucidLink It was the cheaper option, it allowed me to not have to purchase any hardware and the free trial allowed me to play with it and from there I purchased it. Review Source Response from LucidLink April 4, 2024 Hi Dan and thank you for sharing your experience with LucidLink. We're delighted to hear that our platform has been instrumental in facilitating smooth collaboration with your team members. We understand that setting up the platform can sometimes be challenging, especially when navigating login procedures. Rest assured, we're here to provide clear guidance and support to ensure a seamless experience. We're also working on improving this entire process in the future. Regarding your feedback on pricing, we appreciate your suggestion for an annual fee option. We'll certainly take this into consideration as we continue to refine our pricing structure. Once again, thank you for choosing LucidLink! AN Aeris N. Assistant Editor Media Production Used the software for: 1-2 years ### "LucidLink is Awesome for Media Production Team Collaboration" July 11, 2023 5.0 Lucid is one of the most useful products that I've ever used for media production and especially in this era of hybrid work. Lucid makes it possible for in-office and remote employees to collaborate seamlessly and eliminates the crutch of shuttling hard drives from place to place. Win-win-win. Pros Lucid is great for video editorial collaboration work, as editors, assistants, and producers can have one location to access all media production and project files whenever they need. Lucid works great when there is strong internet connection, which will make or break an editorial session. Lucid also makes for a great file transfer portal when needed and can also be used as a cloud archival option. Cons The major downside to Lucid is its heavy dependence on strong internet connection, so make sure to upgrade or test your connection on Lucid before their free trial ends. Other than that, Lucid is quite phenomenal. Review Source Tobin S. Principal Broker Real Estate Used the software for: 6-12 months ### "Left Dropbox (after 10 years) for Lucid. Glad I did!" March 2, 2024 5.0 Excellent. Highly recommend. A+++++++++ Pros Integration into file structure. Much easier than Dropbox. Cons No dislikes. Would not change anything. Switched from [Dropbox Business](https://www.capterra.com/p/143068/Dropbox-Business/) Dropbox kept having security breaches. And after 10 years, Dropbox was dated. Review Source Response from LucidLink March 5, 2024 Hi Tobin and thank you so much for taking the time to share your experience with LucidLink! Your feedback truly resonates with us, and we're thrilled to hear that our software has exceeded your expectations. It's rewarding to know that our seamless integration into file structures has made your transition from Dropbox a smooth and positive one. Your trust in LucidLink is a testament to our commitment to providing a secure and reliable solution for your needs. LS Levi S. CTO Media Production Used the software for: 6-12 months ### "Rock solid and simple file sharing solution for everyone" August 24, 2020 5.0 Our experience with LucidLink has been excellent. Their support staff has been incredibly responsive and proactive in helping us. We have seen steady refinements to the user experience and the core service has remained a solid solution for our file storage/sharing needs. Pros LucidLink allows our company to combine all the benefits of cloud-hosted storage with the ease of a mapped drive on our machines.We use the LucidLink client on Mac, Linux and Windows 10 to share media files between editors and other staff. The initial setup was straightforward and our users were able to install the client on their own machines without any assistance. There have been no problems with the LucidLink client and we've seen a steady stream of improvements to the user interface and ease-of-use in the admin tools. When we had an issue with a specific Linux distribution, the support staff went to great lengths to help me troubleshoot and address the issue. We use LucidLink to connect to our own Wasabi storage buckets and it has proven to be an affordable and reliable answer for our video and podcast production workflows. Cons In recent months there have been improvements to the granularity of admin controls. During our initial implementation, there were some limitations in how I was able to assign permissions, but the LucidLink team has been steadily improving in these areas and we are preparing to take advantage of the new options. Reason for choosing LucidLink We chose LucidLink primarily for it's cost-effectiveness per terabyte of storage. It beats out cloud services like Dropbox and Google Drive on price and ease of use. Review Source JD Josh D. Co-Founder Media Production Used the software for: 1-2 years ### "LucidLink helped save our workflow and output" June 25, 2021 5.0 Our business last year and this year was to help schools across the nation produce their virtual graduation ceremonies. To do this we needed to collect assets and organize thousands of students pictures /videos and names. Using lucid link increased our organization process and allowed our 60 contracted workers to get the assets they needed to edit with ease. A life saver for our graduation clients. Pros The best part about this software is the ease of use. The fact that we can put everything in a folder and organize it to our specific needs ,and everyone on the team can access that and work of that is perfect for us. Using premiere pro with this software helped us edit our clients videos remotely and with speed. Cons Luidlink does everything we need it to. We will continue to use them over box and dropbox. Reason for choosing LucidLink Lucidlink's interface is like a common drive on your computer and is simple to use. Review Source JB Joseph B. Editor Entertainment Used the software for: 1-2 years ### "Easy to use" March 29, 2024 5.0 Pros It is a great service that is easy to setup and use. Cons Storage options are not the most flexible Review Source Response from LucidLink April 3, 2024 Thanks for sharing your thoughts on LucidLink! We're super happy to hear that you find our service easy to set up and use. We appreciate your feedback regarding storage options, and we're continuously working to enhance flexibility in this area. If you have any further feedback or questions, feel free to reach out. We're here to ensure your experience with LucidLink is top-notch! CK Craig K. MC3 Marketing and Advertising Used the software for: Less than 6 months ### "Lucid Link is a gamechanger" February 1, 2023 5.0 Pros Ease of use. Once it's set up it's like my team around the world is working side-by-side. Cons We'd really like an online portal and a mobile app so we can access the folder structure and share links on the go. We'd also like to create request links people outside our network can submit content without viewing it. Alternatives considered [Sync](https://www.capterra.com/p/152127/Sync/)[Dropbox Business](https://www.capterra.com/p/143068/Dropbox-Business/) Reason for choosing LucidLink It's built for editing. Switched from [Dropbox Business](https://www.capterra.com/p/143068/Dropbox-Business/) I've used this at another company and recommended it to my current one as a great WFH workflow. Review Source JH Jason H. Video Editor Marketing and Advertising Used the software for: Less than 6 months ### "Only Cloud Solution for Remote Editing" March 29, 2024 5.0 Pros Only Cloud Solution for remote editing that allows quick turnarounds once the footage is uploaded. Cons Installation process on mac was difficult for some people. Alternatives considered [Dropbox Business](https://www.capterra.com/p/143068/Dropbox-Business/) Review Source Response from LucidLink April 3, 2024 Hi Jason and thank you for sharing your experience with LucidLink! We're glad to hear that our platform has been instrumental in facilitating remote editing with quick turnarounds for your team. We understand that the installation process on Mac may have presented some challenges for some users, and we're continuously working to streamline this process to ensure a smoother experience for everyone. If you have any further questions or concerns, please don't hesitate to reach out. We're here to help! TD Thomas D. Commercial video editor Broadcast Media Used the software for: 6-12 months ### "Lucid link review" February 13, 2024 5.0 Pros Pinning footage is a game changer for handling large files and playback of footage. Cons Setting people up does sometimes take a little time. Reason for choosing LucidLink its capability of pinning and using local cache. Review Source Response from LucidLink February 16, 2024 Hi Thomas and thank you for taking the time and leaving us such a great review! We're happy to hear LucidLink is helping you handle large file with ease and finish your work more efficiently. Our team is constantly looking to better our users' experience so watch out for some cool new features and awesome improvements on existing ones! Richie M. President Broadcast Media Used the software for: 6-12 months ### "LucidLink is awesome" July 27, 2020 5.0 The ability to play a video from LucidLink without downloading it first is very cool Pros LucidLink is an easy way to use S3 compatible public or private cloud storage Cons No real downside from my setup and usage. Reason for choosing LucidLink LucidLink fits in its own category. You can use it as an archive repository. A place to store and access proxy files. You can use it as a file delivery method. It works as a review and approval workflow. Storage for you MAM/DAM assets The list goes on and on... Review Source JM Jude M. Editor / Post Production Super Broadcast Media Used the software for: 2+ years ### "For when you hate traffic" February 1, 2023 5.0 I love working from home. It saves me driving in traffic, expensive parking and being out of my house for 12 hours a day. It also means I can work any time of the day, so I can be there for my kids in the morning and evening but still meet all my deadlines. Pros LucidLink is simple and seamless for working with remote video. As a freelancer I can just log in, pin any important files and start work right away, editing on my home rig as if I was in the city in the office. Lucid breaks down large complex video files into packets in the background, so I don't have to wait for entire clips to load before I can access them. Cons Sometimes my internet connection slows down and this of course slows down my connection to Lucid. Review Source AC Albert C. president Computer Networking Used the software for: 6-12 months ### "File Streaming technology unleashed" July 11, 2020 5.0 Sales support is great, everyone is really knowledgeable. Pros Its the solution to the last frontier - extending single instance file access to the WAN Cons They don't have a mobile app yet. Will love the ability to access the filespace from a mobile app. Review Source CC Christopher C. DP, Editor and all that jazz Non-Profit Organization Management Used the software for: Less than 6 months ### "Fantastic, works really well with our Kyno workflow!" September 17, 2020 5.0 Pros We did a test with both Dropbox and LucidLink. For our workflow LucidLink wins big, since it mounts on the computer desktop like a local drive, works extremely well with Kyno our video asset management software. Dropbox just didn't work for us. I should note we are only using proxies in the cloud at the moment. Very happy with LucidLink. Cons Before we purchased, it did take a bit to get connected to someone at the company, for questions I couldn't find online. However once we did connect, the service and support were excellent. Review Source Similar Products Featured