--- title: "Lunchbox Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Lunchbox Software - reviews, pricing plans, popular comparisons to other Food Delivery products and more." source_url: "https://www.capterra.com/p/196918/Lunchbox/" page_type: "product" language: "en" --- # Lunchbox Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on August 20, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Lunchbox ## What is Lunchbox? Lunchbox is the premier restaurant technology solution for enterprise restaurant chains, enabling them to scale their digital presence efficiently. With a suite of products specializing in app and web ordering, catering, order aggregation, guest engagement, marketing, and an open API platform, Lunchbox empowers over 5,000+ restaurant locations nationwide, including Firehouse Subs, Torchy's Tacos, Taco Bueno, and Clean Juice. ## What is Lunchbox used for? [Online Ordering](https://www.capterra.com/online-ordering-software/)[Customer Loyalty](https://www.capterra.com/customer-loyalty-software/)[Food Delivery](https://www.capterra.com/food-delivery-software/) Top alternative Featured Overall rating Based on 7 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $300 Per Month Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Lunchbox?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://lunchbox.io&name=Lunchbox) ## Lunchbox Overview Updated August 2026 AI summary Lunchbox equips small to enterprise businesses with tools for online ordering, order management, and delivery coordination across food delivery, catering, and restaurant management categories. Key features include route optimization, live tracking, loyalty programs, customizable branding, and menu management. Deployed via cloud or desktop platforms, it integrates with leading payment, POS, and marketing systems to support digital commerce needs. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Lunchbox 3.9 (7) VS. [4.1 (554)](https://www.capterra.com/p/136301/Toast-POS/reviews/) Starting Price $300 Per Month Starting Price $69 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 3.4 (7) Ease Of Use 4.2 (673) Value For Money 3.3 (7) Value For Money 3.8 (546) Customer Service 4.1 (7) Customer Service 3.7 (587) ## Lunchbox alternatives Highest Rated [Restroworks](https://www.capterra.com/p/142877/Restroworks/) [4.9 (673)](https://www.capterra.com/p/142877/Restroworks/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/142877/Restroworks/) [Owner.com](https://www.capterra.com/p/10002488/Owner/) [4.6 (111)](https://www.capterra.com/p/10002488/Owner/reviews/) Starting price $499.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/10002488/Owner/) [Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/) [4.6 (3,034)](https://www.capterra.com/p/275802/Square-Point-of-Sale/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/275802/Square-Point-of-Sale/) [StoreKit](https://www.capterra.com/p/203009/SK-Takeaway/) [4.9 (110)](https://www.capterra.com/p/203009/SK-Takeaway/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/203009/SK-Takeaway/) [View all alternatives](https://www.capterra.com/p/196918/Lunchbox/alternatives/) ## FAQs about Lunchbox Overview ### What company size and specific industries is Lunchbox built for? Lunchbox is designed for mid-market and enterprise restaurants that need branded digital ordering systems. It is aimed at restaurant businesses across catering, app, web, loyalty, and order aggregation use cases, making it a fit for larger food service operators with complex digital ordering needs. Features and Usability ### What are the key features of Lunchbox? Lunchbox offers online ordering, order management, delivery tracking, and dispatch management for restaurants and catering businesses. It also includes menu builder, kitchen/menu management, POS integration, billing and invoicing, loyalty program, customer profiles, reporting and analytics, and multi-channel communication for campaigns and alerts. Integrations ### Which third-party tools and platforms does Lunchbox integrate with? Lunchbox integrates with 9 third-party tools and platforms, including Toast POS, Square Payments, Stripe, PayPal Enterprise Payments, Worldpay for Enterprise, Revel Systems, Meta for Business, Segment, and Zendesk Suite. These integrations cover POS, payments, marketing, analytics, and customer support connections. Getting Started and Support ### What training and onboarding options does Lunchbox offer? Lunchbox provides in person training, live online sessions, webinars, and documentation to help teams get started. In person training supports direct instruction, live online sessions and webinars allow guided remote learning, and documentation offers written reference material for self-paced review and setup. Getting Started and Support ### What customer support options does Lunchbox offer? Lunchbox provides Email/Help Desk, FAQ/Forum, Knowledge Base, Phone Support, 24/7 Live Rep, and Chat. Support quality cannot be evaluated from reviewer feedback here, so only the listed channels can be confirmed. These options give users multiple ways to seek help and find product guidance. ## Features AI summary Based on 848 Food Delivery reviews Capterra data shows that buyers of food delivery software rank the following features as their top priorities: - **Route Optimization** (**52%** of reviewers rated this feature as critical) - **Online Ordering** (**60%**) - **Customizable Branding** (**56%**) Lunchbox supports all three of the features reviewers value most: Route Optimization, Online Ordering, and Customizable Branding. Together, these capabilities help businesses manage deliveries more efficiently, accept orders through convenient digital channels, and create a branded customer experience, allowing teams to improve order flow, delivery coordination, and customer loyalty. Online Ordering 4.3 (6) 83.33% of 6 reviewers that rated this feature as important or highly important Tracks and processes online orders Customizable Branding 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Add customized logos and colors to align with company branding Third-Party Integrations 3.3 (3) 66.67% of 3 reviewers that rated this feature as important or highly important Set up connections to third-party platforms to improve business processes Loyalty Program 4.2 (5) 80.00% of 5 reviewers that rated this feature as important or highly important Offer prizes, discounts, and other incentives for customers to earn reward points on purchases and redeem them for future purchases Multi-Channel Marketing 4.0 (4) 75.00% of 4 reviewers that rated this feature as important or highly important Coordinate marketing efforts across channels (email, landing pages, social media, etc.) Order Management 4.3 (4) 75.00% of 4 reviewers that rated this feature as important or highly important Manage and track customer orders for goods, investments, or any other purchases Lunchbox 82 features ### All Features - Accounting Integration: Integrate with a third-party accounting system - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Alerts/Escalation: System alerts about the need to escalate an issue or request - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Automated Scheduling: Automatically create schedules based on business needs or employee availability and qualifications - Billing & Invoicing: Create, manage, and send invoices or bills to customers - Booking Management: Create, update, and manage bookings, itineraries, and reservations - Calendar Management: Track and manage schedules and meetings via an integrated calendar - Calendar Sync: Synchronize with other calendars to view mutual availability and schedules - Campaign Analytics: Track and interpret campaign performance metrics - Campaign Management: Create a collection of marketing actions to complete specific goals and plan and analyze campaign results - Client Portal: Private online space that lets businesses securely share documents and provide information access to clients - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Contact Database: Centralized database of stakeholders and their contact information such as names, address, phone number etc. - Contact Management: Manage, organize, and store contact information - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer Activity Tracking: A report showing what actions customers perform - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customer History: Access previous interactions or concerns to maintain customer relationships - Customer Profiles: Record customer information, purchase history, and other notes - Customer Segmentation: Process of dividing customers into groups based on common characteristics - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Reports: Alter the layout and content of reports - Data Import/Export: Import and export data to and from software applications - Delivery Management: Manage order deliveries until they are received by the customers - Delivery Tracking: Track item deliveries through dispatch notifications, status and location tracking, and ETA updates - Discount Management: Track products that are for sale at a reduced price or part of coupon promotions - Dispatch Management: Manage sending personnel and resources to a site as needed - Driver Management: Track all personnel who operate company vehicles - Email Marketing: Create and send email blasts/campaigns - Food Delivery Dispatching: Dispatch food deliveries - For Catering Businesses: Software designed for caterers and catering businesses. - For Restaurants: Serves restaurants - Gamification: Games or game-like elements to track progress and reward accomplishments - Gift Card Management: Reward loyal customers with gift cards which they can redeem for special offers and loyalty bonus - Historical Reporting: Information, data and reports that are being tracked over time - Interactive Reports: Edit and personalize data view as needed - Invoice Management: Captures invoice data and maintains comprehensive records for auditing and reporting purposes - Kitchen/Menu Management: Allows users to view inventory and build a menu that's appropriate - Live Tracking: Allow customers to track their order and keep them updated when the status changes. - Loyalty Program: Offer prizes, discounts, and other incentives for customers to earn reward points on purchases and redeem them for future purchases - Menu Builder: Create and edit a list of food/beverage items - Mobile Access: Access software remotely via mobile devices - Mobile App: Access the system via a mobile application - Multi-Campaign: Manage multiple campaigns in one system - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Multi-Channel Marketing: Coordinate marketing efforts across channels (email, landing pages, social media, etc.) - Multi-Location: Manage and support multiple locations - Online Ordering: Tracks and processes online orders - Order Management: Manage and track customer orders for goods, investments, or any other purchases - Order Processing: Send / receive, process, and execute orders - Order Tracking: Track orders throughout the fulfillment process - Payment Processing: Accept, record, and reconcile financial transactions - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Point of Sale (POS): Accept and process customer payments for products or services using hardware and software - Point of Sale (POS) Integration: Integrates with point of sale (POS) systems - Promotions Management: Design, communicate, and distribute incentives to perform a specific action - Proof of Delivery: Capture photos, signatures, customer IDs, GPS coordinates or other information to act as proof of delivery - Proposal Generation: Create proposals based on costs of labor and materials - QR Codes: Matrix barcode that stores information - Quotes/Estimates: Generate quotes or estimates for customers - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-Time Data: Receive data and information in real time - Real-Time Reporting: Active reporting of data and metrics - Real-Time Updates: Receive system updates as soon as any changes are made - Recurring Orders: Managing orders that a customer purchases repeatedly and regularly - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Reviews Management: Track and monitor reviews of products or services - Rewards Management: Strategize and implement rewards for returning customers, employees and other members - Route Optimization: Finding the most optimal routes for drivers based on various factors and constraints - Routing: Plan daily routes to optimize employee scheduling and provide directions - Sales Reports: Reports specific to sales analysis for trends and strategies - Sales Trend Analysis: Analyze the current state of sales data to accurately understand trends and forecast future sales numbers. - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - SMS Marketing: Send promotional campaigns or transactional messages via text messages - SMS Messaging: Send messages via SMS - Social Promotion: Market event via social media tools - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Transaction History: Record of all transactions such as purchases, deposits, withdrawals and transfers within a specific period --- Get Advice We can help you find the software with the features you need. Features 3.6 (7) 3.6 Based on 7 reviews ## Pricing Value for money 3.3 (7) Basic $300.00 Per Month Value for money 3.3 (7) 3.3 Based on 7 reviews ## Integrations [ Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[ Stripe](https://www.capterra.com/p/123889/Stripe/)[ Square Payments](https://www.capterra.com/p/170278/Square-Payments-Processing/)[ Meta for Business](https://www.capterra.com/p/213257/Facebook/)[ Toast POS](https://www.capterra.com/p/136301/Toast-POS/)[ Revel Systems](https://www.capterra.com/p/135040/Revel-iPad-POS/)[ PayPal Enterprise Payments](https://www.capterra.com/p/213069/Braintree/)[ Segment](https://www.capterra.com/p/150621/Segment/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.1 (7) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.1 (7) 4.1 Based on 7 reviews ## User reviews Overall rating 3.9 Based on 7 reviews Filter by rating 5(4) 4(1) 3(0) 2(1) 1(1) Mentioned topic Sorted by most recent TW Tony W. Senior IT Manager Hospitality ### "Tacombi/Lunchbox" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 25, 2025 My 4 year relationship has been good and growing. I've seen the platform grow from 1.0 to 2.0 and like the new controls. Pros Support has been outstanding. The platform can have their quirks, but support needs to be great and being bale to get your answers relatively quickly. Cons The opposite of the pros. At one point 1.0 was not working and support was lacking. The help desk chat box can be better. It should allow you to just move into a full screen. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. DB Doug B. Marketing and Technology Specialist Hospitality ### "They understand restaurants" 5.0 Overall Rating 5.0 5.0 Ease of Use 3.0 3.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 April 4, 2025 The company itself is positive - I believe they are hustling hard to make a product that helps us stand out in a crowded marketplace. Their people are tremendous, showing genuine care and actively working to find solutions to difficult problems. Pros Lunchbox has a team that genuinely cares about independent restaurant's success, which is a rarity in modern software. They understand a lot of the challenges that face restaurants and are actively working on creating a system that will drive more revenue into the hands of operators. Specifically I would like to call out \[sensitive content hidden\], who were the lead on our transition to their platform - they were complete professionals and their hustle was out of this world. Cons Their system can be tricky to navigate until you spend a fair amount of time with it. Additionally, they have two seperate admin dashboards which can be confusing, especially when training new team members Switched from [ChowNow](https://www.capterra.com/p/229841/ChowNow/) Lunchbox is slowly turning into an industry leader for first party online ordering and it's great to have a competitor to Toast and Olo. Alternatives considered [Olo](https://www.capterra.com/p/191606/Olo/) [Toast POS](https://www.capterra.com/p/136301/Toast-POS/) Reasons for choosing Lunchbox Their people and their team truly care about independent restaurants and we felt like we would have the most support from their team. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AH Alejandro H. IT support Food & Beverages ### "Alejandro Haro " 5.0 Overall Rating 5.0 5.0 Ease of Use 2.0 2.0 Features 2.0 2.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 February 20, 2025 Good ! We appreciate the support from \[sensitive content hidden\] Pros The great Support we have received from \[sensitive content hidden\] ! \[sensitive content hidden\] has been a great support. He’s been available to help whenever needed and takes the time to check up on us. If he notices any issues, he ensures to reach out himself for solutions. Cons A few glitches but we have been able to get most resolved. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AB AHMED B. Owner Restaurants ### "Great customer service " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 18, 2025 \[sesitive content hidden\] a great person to work with with a lot of patient. Thank you \[sesitive content hidden\] Pros Anytime you need them they are available. Cons Advance in technology and always they have new ideas. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. BJ Braedon J. Master Trainer Health, Wellness and Fitness ### "Good app if you don't mind an upcharge" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 6/10 February 10, 2025 Overall my experience was positive. The app made accessibility great. Pros I like the diversity the most. This app allows the user to order things from food to services. Cons What I found most unflattering was the upcharges as prices on the app are higher than the prices at the actual location. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. LS Luke S. CEO Restaurants ### "DO NOT USE LUNCHBOX!!" 1.0 Overall Rating 1.0 1.0 Ease of Use 2.0 2.0 Features 1.0 1.0 Customer Service 3.0 3.0 Likelihood to Recommend 0/10 October 1, 2024 Pros Nothing. It is expensive, very hard to set up, mediocre as a platform, broke constantly in the beginning and they won't let me leave. Cons This company is a disaster. Getting online ordering setup was extremely time consuming and unnecessarily complicated. Nothing worked out the gate so we spent months constantly triaging issues with that Lunchbox couldn't understand. It created chaos in our store and cost us a significant amount of business. The sales people assured us that everything we asked about was live but it turned out a lot of it was actually still in the development. 18 months later, all of those things are still "on the backlog" with no delivery timeline. These are very basic functionalities like saving favorite orders including modifications. Everyone we dealt with was inept. The original team were all fired and replaced with a new team that was at least responsive. That team has since quit or been fired. We are now trying to leave so that we can have an online ordering platform that works and the company is threatening to charge us $6k to leave early. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. TR Tommy R. Owner Restaurants ### "Stay away from them" 2.0 Overall Rating 2.0 2.0 Ease of Use 2.0 2.0 Features 2.0 2.0 Customer Service 2.0 2.0 Likelihood to Recommend 2/10 June 27, 2024 Not great at all, terrible company that is not ready Pros Difficult onboarding process, complicated software and not simple to use. Cons Ease of Back end use, not very user friendly Switched from [Toast POS](https://www.capterra.com/p/136301/Toast-POS/) Review source Non-incentivized review: any software user can leave a review for any product listed on our site. 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