# Tilde.AI Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Tilde.AI the right Conversational AI Platform solution for you? Explore 10 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/196919/Tilde-AI/reviews --- Tilde.AI 4.3 (10) [View alternatives](https://www.capterra.com/p/196919/Tilde-AI/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Tilde.AI Ease of use 4.0 Customer Service 4.3 ## Showing most helpful reviews Showing 1-10 of 10 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Samuel I. CEO Information Technology and Services Used the software for: 6-12 months ### "The Chatbot That Does The Human Job Well" February 17, 2023 5.0 Pros Tilde Ai chatbot is the first thing I fall in love with when I came across it. I used it to automate my customer service process on my website. Cons I really haven't found fault in this because I only use the chatbot feature which is quite good. Review Source PE Prince E. filmmaker Motion Pictures and Film Used the software for: 1-2 years ### "best chatting tool for website" December 2, 2022 4.0 Tilde meetings rooms are instant, it makes meeting more efficient, effective, and inclusive. Pros The fact that I can manage my content and make sure it's performing adequately. Cons sometime the system can be a bit complicated. Alternatives considered [WhatsApp](https://www.capterra.com/p/180345/WhatsApp/)[LiveChat](https://www.capterra.com/p/62194/LiveChat/) Reason for choosing Tilde.AI The fact that I can manage my content and make sure it's performing adequately. Review Source HS Hafiz S. Manager Warehousing Used the software for: 6-12 months ### "Tilde Gives immediate, assured, and safe translations" December 9, 2022 4.0 When I came to know last year that Tilde is used by the Finland Government for their translation services for the next 4 years, it gave me confidence. The usage of Tilde has made possible multilingual messages in my routine work, serving me to overcome verbal communication obstructions and reach international clients with ease. The fact that all my translations are encrypted helps me in data safety as well. Pros I like Tilde for several reasons. Firstly their website translator impeccably integrates into any site or platform, Moreover, the outlook plugin allows to translate sent or received emails without leaving the application. Also, the Tilde API supports the assimilation of conversion functionalities into any essential environment. I like the Free Trial as well that goes to show how confident they are of their product. Cons Tilde is a great tool but it's not "perfect" or "error-free". The application (especially the mobile app) can go wrong and break down with bugs at times and support may be required to fix those. Review Source VB Vikija B. Chatbot UNA coach Government Administration Used the software for: 1-2 years ### "First virtual assistant in the state administration in Latvia" May 6, 2020 4.0 Great experience and great communication. If something isn't clear, we'll always get an answer in time. Thank you for the work that has been done and for continuing to cooperate successfully. Pros We were the first who introduced the virtual assistant in the state administration in Latvia and we are very proud of it. Product use is relatively simple and does not require IT skills. This solution is a good assistant for both the employees of our institution and our clients. This is another way for customers to communicate with an institution or company, not only during working days, but also on holiday at any hour of the day. Cons Using this product for 2 years, scenario building has been technically improved but would nevertheless like this process to be slightly simpler (more transparent). Statistics, such as correct and wrong negotiating statistics, could possibly be improved. Review Source FU Festus U. Lead Consultant Marketing and Advertising Used the software for: 1-2 years ### "Be Smart With Your Response With Tilde.Ai" November 13, 2022 5.0 using Tilde.ai was the best automation and live chat software we have ever used. it made conversation with our website visitors and customers seemless and great. Pros 1\. ease of use2. multi lingual feature3. predict possible thought of the customer4. fast response5. simple interphase Cons 1\. past conversions should be kept and not closed2. unable to capture location Reason for choosing Tilde.AI simple automationease of usesmart botintent prediction feature Review Source BY Bob Y. Network Administrator Financial Services Used the software for: 1-2 years ### "Tilde empowers multilingual communication" December 22, 2022 4.0 Tilde helped with relationship building with the customers and was beneficial on many levels from revenue growth to acquiring more clients. Pros Tilde has a lot of competence packaged tightly together. Tilde facilitates in obtaining, translating and connecting the users with AI-driven, tailored, informal experiences across several channels and European languages. Cons Being a language technology software, I would like to see Tilde helping users for languages outside of Europe and handle conversational languages from Asia as well. Reason for choosing Tilde.AI I was referred by an experienced user of Tilde. Review Source KI Kristine I. Head of Public Relations Deparment Government Administration Used the software for: Less than 6 months ### "Virtual assistant IEVA " April 29, 2020 4.0 Tilde is an open and collaborative-oriented organisation. The key people we had to work with from Tilde are high professionals. Tilde is innovative business thinking about development, introducing new approach, technologies. Pros This helps to provide convenient and easily accessible information to customers about the main questions they ask. This makes it easier for our client service to work and consult clients - no need answer frequently asked questions. It was easy to integrate software with our systems. It works on-line in our web page. Very important - persuade all colleagues that it will help in our work process. Cons Uncomfortable error reporting process, but it improved now. Here are some awkwardness of how information appears for customers , for example, peaces of information appears too fast, but there is no way to solve this problem now. Reason for choosing Tilde.AI Received good recommendations. Review Source KB Kalvis B. Senior officer of Information system and development division Government Administration Used the software for: 6-12 months ### "Modern product" May 6, 2020 4.0 The product we use has reduced the work of our user support division. Pros The product is easy to use, it is trendy and frequent updates are made to further improve the product. Cons There were a few times when communication with product user support team was not fast enough Review Source VV Varis V. Chief Communication Project Manager Banking Used the software for: Less than 6 months ### "First central bank's virtual assistant in Europe - Mona " July 2, 2020 4.0 Pros With a virtual assistant we can offer information about central bank's services to our clients instantly 24/7. At the same time it reduces workload to the colleagues answering basic questions of the clients via e-mails or phone. Virtual assistant allows our services to the general public be more accessible. Cons The interface for handling and improvement of the virtual assistant is quite complex and complicated. It takes time to understand and to adapt oneself to it. Therefore it isn't encouraging to learn and use all possible features of the virtual assistant. Review Source EK Elmārs K. Klientu pašapkalpošanās informācijas sistēmu daļas vadītāja vietnieks Government Administration Used the software for: 6-12 months ### "Latvian State Revenue Service chatbot project" May 5, 2020 5.0 Pros The chatbot solution created a new communication channel with customers and provided them with information on various topics. We had no serious issues while implemeting this solution. Cons Chatbot platform is still under development, so for now some nice-to-have features are missing. Review Source Similar Products Featured ## Related categories [Conversational AI Platform](https://www.capterra.com/conversational-ai-platform-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.