--- title: "SmartTouch AP Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about SmartTouch AP Software - reviews, pricing plans, popular comparisons to other Accounts Payable products and more." source_url: "https://www.capterra.com/p/196925/SmartTouch-AP/" page_type: "product" language: "en" publication_date: "2026-10-19" --- # SmartTouch AP Software Review 2026: Features, Integrations, Pros & Cons Last updated on October 19, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) SmartTouch AP ## What is SmartTouch AP? Scale your Accounts Payable department by unlocking more efficiencies from your Workday Financial Management system. Get better data with industry-leading Optical Character Recognition (OCR) and process invoices with fewer touches using automated Accounts Payable workflows. ## What is SmartTouch AP used for? [Accounts Payable](https://www.capterra.com/accounts-payable-software/)[OCR](https://www.capterra.com/ocr-software/) Top alternative Featured Overall rating Based on 10 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $25000 Other, Per Year Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for SmartTouch AP?[Manage this product listing](https://www.g2.com/products/ascend-software-inc-ascend/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### SmartTouch AP 4.6 (10) VS. [4.4 (3,341)](https://www.capterra.com/p/120109/Xero/reviews/) Starting Price $25000 Other, Per Year Starting Price $25 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.8 (10) Ease Of Use 4.4 (7,789) Value For Money 4.5 (4) Value For Money 4.2 (6,697) Customer Service 5.0 (7) Customer Service 4.0 (6,400) ## SmartTouch AP alternatives [4.2 (2,086)](https://www.capterra.com/p/135757/NetSuite/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 85% of reviewers rated it above 4 stars [4.3 (718)](https://www.capterra.com/p/76/Intacct/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 86% of reviewers rated it above 4 stars [4.3 (2,269)](https://www.capterra.com/p/380/Concur-Expense/reviews/) Starting price $7.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 86% of reviewers rated it above 4 stars [4.2 (407)](https://www.capterra.com/p/184673/Melio/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 83% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/196925/SmartTouch-AP/alternatives/) ## FAQs about SmartTouch AP Overview ### Which roles and teams benefit most from SmartTouch AP? SmartTouch AP is most used by accounts payable specialists, analysts, and leads who process invoices, manage exceptions, and track approval status. Finance shared services clerks use it to handle high-volume payable tasks across departments, while accounting directors monitor AP workflows, controls, and processing visibility for the broader finance team. Answer based on 10 reviews Overview ### What company size and industries is SmartTouch AP built for? SmartTouch AP is built for medium to large enterprises using Workday Financials, with 70% of reviewers from enterprises and 80% in Hospital & Health Care. It also serves midsize businesses (30%) and appears in Financial Services and Market Research (10% each), primarily for accounts payable. Answer based on 10 reviews Features and Usability ### What are the key features of SmartTouch AP? SmartTouch AP offers financial management tools for invoice management, invoice processing, purchase order management, and purchase order reconciliation. It also includes approval process control, workflow management, audit trail, and status tracking, plus reporting and analytics features such as activity dashboards, real-time reporting, aging tracking, and alerts for duplicate payments or fraud. Integrations ### Which third-party tools and platforms does SmartTouch AP integrate with? SmartTouch AP integrates with Workday Financial Management for accounts payable and finance workflows. Getting Started and Support ### What training and onboarding options does SmartTouch AP offer? SmartTouch AP provides in person training, live online sessions, and documentation. In person training supports direct instruction, live online sessions allow guided remote learning, and documentation offers written reference material for self-paced review and ongoing support. Getting Started and Support ### What customer support options does SmartTouch AP offer? SmartTouch AP provides 24/7 live rep support for users who need direct help at any time. No reviewer feedback about support quality is available, so customer experience details such as response speed or agent helpfulness are not described in the catalog data. ## Features AI summary Based on 4,930 Accounts Payable reviews Capterra data shows that buyers of Accounts Payable software rank the following features as their top priorities: - **Accounting** (**62%** of reviewers rated this feature as critical) - **Invoice Processing** (**55%**) - **General Ledger** (**55%**) SmartTouch AP includes **Invoice Processing**. However, it does not offer **Accounting** or **General Ledger**. With **Invoice Processing**, teams can capture, review, and route invoices more efficiently, helping businesses reduce manual entry, improve payment accuracy, and keep payables moving on time. Invoice Processing 4.3 (9) 100.00% of 9 reviewers that rated this feature as important or highly important Creation, processing, verification, and execution of invoices till the payment is made Duplicate Payment Alert 4.8 (8) 87.50% of 8 reviewers that rated this feature as important or highly important Receive an automatic notification when the exact same payment is about to be initiated for the second time Aging Tracking 4.6 (7) 71.43% of 7 reviewers that rated this feature as important or highly important Categorizes outstanding invoices based on the amount of time they have remained unpaid Data Extraction 4.2 (6) 66.67% of 6 reviewers that rated this feature as important or highly important Automatically retrieve and pull information from documents, websites, images, data sets, and other sources Purchase Order Reconciliation 4.8 (5) 60.00% of 5 reviewers that rated this feature as important or highly important Aligns purchase orders with incoming invoices and receiving reports Approval Process Control 4.3 (4) 75.00% of 4 reviewers that rated this feature as important or highly important Manage the process of evaluating documents or requests submitted for approval SmartTouch AP 22 features ### All Features - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Aging Tracking: Categorizes outstanding invoices based on the amount of time they have remained unpaid - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - Approval Process Control: Manage the process of evaluating documents or requests submitted for approval - Audit Trail: A record of all activities within the system, including user access, changes made, etc. - Data Extraction: Automatically retrieve and pull information from documents, websites, images, data sets, and other sources - Data Import/Export: Import and export data to and from software applications - Document Management: Store, manage, and track all electronic documents in a centralized location - Document Storage: Store and organize documents in a centralized system - Duplicate Payment Alert: Receive an automatic notification when the exact same payment is about to be initiated for the second time - Financial Management: Plan, manage, and track the financial activities of an individual or organization - Fraud Detection: Identify and prevent suspicious activity - Indexing: Compile and organize data into specific metrics - Invoice Management: Captures invoice data and maintains comprehensive records for auditing and reporting purposes - Invoice Processing: Creation, processing, verification, and execution of invoices till the payment is made - Multi-Currency: Manage and handle various international currencies - Purchase Order Reconciliation: Aligns purchase orders with incoming invoices and receiving reports - Real-Time Data: Receive data and information in real time - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Status Tracking: Track the status over time for a request, process, asset, or transaction - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 4.5 (10) 4.5 Based on 10 reviews ## Pricing Value for money 4.5 (4) Basic $25,000 Other,Per Year Value for money 4.5 (4) 4.5 Based on 4 reviews ## Integrations [ Workday Financial Management](https://www.capterra.com/p/66909/Workday-Financial-Management/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 5.0 (7) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (7) 5.0 Based on 7 reviews ## User reviews Overall rating 4.6 Based on 10 reviews Filter by rating Counts reflect reviews available in this feed. 5(6) 4(4) 3(0) 2(0) 1(0) Mentioned topic Recent reviews first, then most helpful MG Megan G. Finance Shared Services Clerk Used the software for: Less than 1 year ### "Great Customer Service and Product" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 January 28, 2022 Have had an awesome experience with SmartTouchAP ever since the upgrade from using AIR. Pros Recognition of invoices is very high and accurate. Very easy to use and makes my life very simple. Also, customer service is exceptional, the team is very responsive, quick and friendly. Cons Sometimes invoices have difficulties with recognition when there are no PO's or contracts to match the invoice to. For duplicating lines I wish there was a feature to include the Worktags in the duplication. SK Shavon K. AP Specialist Used the software for: 1-3 years ### "My review" 4.0 June 30, 2022 Overall, the software is awesome and user friendly. Pros The verification team's role to verify the correct information has been entered is very important to processing the invoice in a timely manner. Cons We were told that we would have page/file to use to separate the invoices but it hasn't worked since we started with the software. SB Stephanie B. Accounts Payable Lead Used the software for: Less than 1 year ### "Ascend Review" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 February 28, 2022 Pros That we are able to add the name of the vendor to the invoice file even when the vendor is not in our processing system. Cons That we were not able to code our invoices in Ascend like we originally had hoped. AB Aurea B. AP Specialist Used the software for: Less than 1 year ### "Ascend Smart Touch AP rocks!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 28, 2022 Very happy...I just got this job three months ago and during training I was able to catch everyhting very well, the system is very user friendly. Pros Everything, its very well "jointed" system. Cons I'm really satisficed my employer has this system no complains. TC Tina C. Sr. AP Specialist Used the software for: Less than 1 year ### "Ascend Review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 28, 2022 We were able to consolidate our OCR systems into one simple process saving our team time and money. Pros Ascend allows us to integrate our invoices quickly and easily. The accuracy level is amazing. Cons Ascend works best in a full screen view, however this is not always the best thing for a busy department that constantly has multiple screen operating at any given time. ET Elania T. AP Specialist Used the software for: Less than 1 year ### "User Friendly and Expedites the invoice processing" 4.0 March 11, 2022 Eliminates duplicates, which can be time consuming if this feature was not offered. Pros Easy to move through the review process and auto populates PO information from other platforms. Cons Nothing so far, all seems to be working well. TL Tiffany L. AP Specialist Used the software for: Less than 1 year ### "AP Specialist" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 March 7, 2022 I believe it really helps high volume entities with inovice processing. Pros I like the responsiveness of the program, and the OCR to pre-fill the invoice details for review. Cons Occasionally the information is wrong and has to be modified. TC Ted C. AP Specialist Used the software for: Less than 1 year ### "Great" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 June 30, 2022 Pros The PO matching software along with the approval chain is critical. Cons There are certain features that were present in our previous system which are missing currently. AA AP Analyst AP Analyst Used the software for: 1-3 years ### "Chrome makes it easy" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 February 28, 2022 Pros The images are crisp and clean. Much better than previous Cons It is frustrating that every time I view an invoice I have to do SSO each time BS Brandie S. Director of Accounting Used the software for: Less than 1 year ### "Knowledgeable, Friendly and organized" 5.0 May 26, 2022 Pros Ease of use and integration with Workday Cons I am not sure there is anything we don't like about the software [View all Reviews](https://www.capterra.com/p/196925/SmartTouch-AP/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.