# SmartTouch AP Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is SmartTouch AP the right Accounts Payable solution for you? Explore 10 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/196925/SmartTouch-AP/reviews --- SmartTouch AP 4.6 (10) [View alternatives](https://www.capterra.com/p/196925/SmartTouch-AP/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of SmartTouch AP Ease of use 4.8 Customer Service 5.0 ## Showing most helpful reviews Showing 1-10 of 10 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use MG Megan G. Finance Shared Services Clerk Market Research Used the software for: 6-12 months ### "Great Customer Service and Product" January 25, 2022 5.0 Have had an awesome experience with SmartTouchAP ever since the upgrade from using AIR. Pros Recognition of invoices is very high and accurate. Very easy to use and makes my life very simple. Also, customer service is exceptional, the team is very responsive, quick and friendly. Cons Sometimes invoices have difficulties with recognition when there are no PO's or contracts to match the invoice to. For duplicating lines I wish there was a feature to include the Worktags in the duplication. Review Source SK Shavon K. AP Specialist Hospital & Health Care Used the software for: 1-2 years ### "My review" February 23, 2022 4.0 Overall, the software is awesome and user friendly. Pros The verification team's role to verify the correct information has been entered is very important to processing the invoice in a timely manner. Cons We were told that we would have page/file to use to separate the invoices but it hasn't worked since we started with the software. Review Source SB Stephanie B. Accounts Payable Lead Hospital & Health Care Used the software for: 6-12 months ### "Ascend Review" February 23, 2022 4.0 Pros That we are able to add the name of the vendor to the invoice file even when the vendor is not in our processing system. Cons That we were not able to code our invoices in Ascend like we originally had hoped. Review Source AB Aurea B. AP Specialist Hospital & Health Care Used the software for: Less than 6 months ### "Ascend Smart Touch AP rocks!" February 23, 2022 5.0 Very happy...I just got this job three months ago and during training I was able to catch everyhting very well, the system is very user friendly. Pros Everything, its very well "jointed" system. Cons I'm really satisficed my employer has this system no complains. Review Source TC Tina C. Sr. AP Specialist Hospital & Health Care Used the software for: 6-12 months ### "Ascend Review" February 25, 2022 5.0 We were able to consolidate our OCR systems into one simple process saving our team time and money. Pros Ascend allows us to integrate our invoices quickly and easily. The accuracy level is amazing. Cons Ascend works best in a full screen view, however this is not always the best thing for a busy department that constantly has multiple screen operating at any given time. Review Source ET Elania T. AP Specialist Hospital & Health Care Used the software for: Less than 6 months ### "User Friendly and Expedites the invoice processing" March 9, 2022 4.0 Eliminates duplicates, which can be time consuming if this feature was not offered. Pros Easy to move through the review process and auto populates PO information from other platforms. Cons Nothing so far, all seems to be working well. Review Source TL Tiffany L. AP Specialist Hospital & Health Care Used the software for: Less than 6 months ### "AP Specialist" February 23, 2022 5.0 I believe it really helps high volume entities with inovice processing. Pros I like the responsiveness of the program, and the OCR to pre-fill the invoice details for review. Cons Occasionally the information is wrong and has to be modified. Review Source TC Ted C. AP Specialist Hospital & Health Care Used the software for: Less than 6 months ### "Great" February 23, 2022 4.0 Pros The PO matching software along with the approval chain is critical. Cons There are certain features that were present in our previous system which are missing currently. Review Source LD Laurel D. AP Analyst Hospital & Health Care Used the software for: 1-2 years ### "Chrome makes it easy" February 23, 2022 5.0 Pros The images are crisp and clean. Much better than previous Cons It is frustrating that every time I view an invoice I have to do SSO each time Review Source BS Brandie S. Director of Accounting Financial Services Used the software for: 6-12 months ### "Knowledgeable, Friendly and organized" May 24, 2022 5.0 Pros Ease of use and integration with Workday Cons I am not sure there is anything we don't like about the software Reason for choosing SmartTouch AP The knowledge and relationship they have with Workday Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.