# SmartTouch AP Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Is SmartTouch AP the right Accounts Payable solution for you? Explore 10 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/196925/SmartTouch-AP/reviews

---

SmartTouch AP

4.6 (10)

[View alternatives](https://www.capterra.com/p/196925/SmartTouch-AP/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

* * *

Last updated March 13th, 2026

# Reviews of SmartTouch AP

Ease of use

4.8

Customer Service

5.0

## Showing most helpful reviews

Showing 1-10 of 10 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

MG

Megan G.  
Finance Shared Services Clerk  
Market Research  
Used the software for: 6-12 months

### "Great Customer Service and Product"

January 25, 2022

5.0

Have had an awesome experience with SmartTouchAP ever since the upgrade from using AIR.

Pros

Recognition of invoices is very high and accurate. Very easy to use and makes my life very simple. Also, customer service is exceptional, the team is very responsive, quick and friendly.

Cons

Sometimes invoices have difficulties with recognition when there are no PO's or contracts to match the invoice to. For duplicating lines I wish there was a feature to include the Worktags in the duplication.

Review Source

SK

Shavon K.  
AP Specialist  
Hospital & Health Care  
Used the software for: 1-2 years

### "My review"

February 23, 2022

4.0

Overall, the software is awesome and user friendly.

Pros

The verification team's role to verify the correct information has been entered is very important to processing the invoice in a timely manner.

Cons

We were told that we would have page/file to use to separate the invoices but it hasn't worked since we started with the software.

Review Source

SB

Stephanie B.  
Accounts Payable Lead  
Hospital & Health Care  
Used the software for: 6-12 months

### "Ascend Review"

February 23, 2022

4.0

Pros

That we are able to add the name of the vendor to the invoice file even when the vendor is not in our processing system.

Cons

That we were not able to code our invoices in Ascend like we originally had hoped.

Review Source

AB

Aurea B.  
AP Specialist  
Hospital & Health Care  
Used the software for: Less than 6 months

### "Ascend Smart Touch AP rocks!"

February 23, 2022

5.0

Very happy...I just got this job three months ago and during training I was able to catch everyhting very well, the system is very user friendly.

Pros

Everything, its very well "jointed" system.

Cons

I'm really satisficed my employer has this system no complains.

Review Source

TC

Tina C.  
Sr. AP Specialist  
Hospital & Health Care  
Used the software for: 6-12 months

### "Ascend Review"

February 25, 2022

5.0

We were able to consolidate our OCR systems into one simple process saving our team time and money.

Pros

Ascend allows us to integrate our invoices quickly and easily. The accuracy level is amazing.

Cons

Ascend works best in a full screen view, however this is not always the best thing for a busy department that constantly has multiple screen operating at any given time.

Review Source

ET

Elania T.  
AP Specialist  
Hospital & Health Care  
Used the software for: Less than 6 months

### "User Friendly and Expedites the invoice processing"

March 9, 2022

4.0

Eliminates duplicates, which can be time consuming if this feature was not offered.

Pros

Easy to move through the review process and auto populates PO information from other platforms.

Cons

Nothing so far, all seems to be working well.

Review Source

TL

Tiffany L.  
AP Specialist  
Hospital & Health Care  
Used the software for: Less than 6 months

### "AP Specialist"

February 23, 2022

5.0

I believe it really helps high volume entities with inovice processing.

Pros

I like the responsiveness of the program, and the OCR to pre-fill the invoice details for review.

Cons

Occasionally the information is wrong and has to be modified.

Review Source

TC

Ted C.  
AP Specialist  
Hospital & Health Care  
Used the software for: Less than 6 months

### "Great"

February 23, 2022

4.0

Pros

The PO matching software along with the approval chain is critical.

Cons

There are certain features that were present in our previous system which are missing currently.

Review Source

LD

Laurel D.  
AP Analyst  
Hospital & Health Care  
Used the software for: 1-2 years

### "Chrome makes it easy"

February 23, 2022

5.0

Pros

The images are crisp and clean. Much better than previous

Cons

It is frustrating that every time I view an invoice I have to do SSO each time

Review Source

BS

Brandie S.  
Director of Accounting  
Financial Services  
Used the software for: 6-12 months

### "Knowledgeable, Friendly and organized"

May 24, 2022

5.0

Pros

Ease of use and integration with Workday

Cons

I am not sure there is anything we don't like about the software

Reason for choosing SmartTouch AP

The knowledge and relationship they have with Workday

Review Source

Similar Products

Featured