# daisee Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about daisee Software - reviews, pricing plans, popular comparisons to other Artificial Intelligence products and more.

Source: https://www.capterra.com/p/196948/Lisa

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# 

 daisee Software Review 2026: Features, Integrations, Pros & Cons

Last updated on March 13, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews)

daisee

## What is daisee?

Daisee transforms Customer Experience by utilizing Artificial Intelligence, speech, & text analytics to access deep insight into behavioural and emotional dynamics of your customer base. Daisee transcribes, analyses and automatically scores and ranks 100% of contact centre interactions enabling organisations to focus on the interactions that matter. Daisee's highly accurate insights enable full visibility into your customer service operations and streamline your quality assurance workflows.

## What is daisee used for?

[Risk Management](https://www.capterra.com/risk-management-software/)[Customer Experience](https://www.capterra.com/customer-experience-software/)[Business Intelligence](https://www.capterra.com/business-intelligence-software/)

Top alternative

Featured

Overall rating

Based on 11 user reviews

Reviews sentiment

Positive

\-

Neutral

\-

Negative

\-

Starting price

$2

Per User, Per Month

Free trial  
available

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## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### daisee

4.5 (11)

VS.

[4.4 (106)](https://www.capterra.com/p/102848/EHS-Management-Software/reviews/)

Starting Price

$2

Per User, Per Month

Starting Price

Contact vendor

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

4.4 (11)

Ease Of Use

4.1 (9)

Value For Money

4.8 (8)

Value For Money

4.2 (6)

Customer Service

4.7 (7)

Customer Service

4.4 (7)

## daisee alternatives

[4.3 (84)](https://www.capterra.com/p/150242/Gensuite/reviews/)

Starting price

Contact vendor for pricing

Highest Rated

[4.8 (21)](https://www.capterra.com/p/68590/Enterprise-Process-Center-EPC/#reviews)

Starting price

Contact vendor for pricing

[4.5 (15)](https://www.capterra.com/p/47491/Corporater-Business-Management-Platform/reviews/)

Starting price

Contact vendor for pricing

[Centralpoint](https://www.capterra.com/p/161470/Centralpoint/)

[4.6 (9)](https://www.capterra.com/p/161470/Centralpoint/reviews/)

Starting price

$500.00

Per User, Per Month

[Learn More](https://www.capterra.com/p/161470/Centralpoint/)

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

Activity Dashboard

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

Automatic Call Distribution

Distribute/route/connect calls

Automatic Transcription

Use AI to convert voice into text automatically

Call Monitoring

Listen to live phone conversations for the purpose of training and assessing agent performance

Call Recording

Record the audio of phone conversations for quality assurance purposes

Call Scripting

Provide agents with a typical response for common call subject matter

daisee 38 features

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

Distribute/route/connect calls

Use AI to convert voice into text automatically

Listen to live phone conversations for the purpose of training and assessing agent performance

Record the audio of phone conversations for quality assurance purposes

Provide agents with a typical response for common call subject matter

Organize and group data or items based on various criteria

Track and manage adherence to policies for any service, product, process, or supplier

Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement.

Assembly of graphs and charts for visualizing and tracking statistics/metrics

Assemble data from multiple sources

Connect to big data sources

Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service

Intended to be used by online stores

Caters to sales teams

Quantifiable metrics to track objectives, gauge milestones, and evaluate the success of a particular activity

Gather, organize, share, and analyze knowledge in terms of resources, documents, and people skills

Enable businesses to implement machine learning algorithms on business data such as sales and revenue

Observe and track the demand, usage, progress or quality of a system, product, or user

Manage and support multiple languages

Process and analyze human language in text or audio form

Identify, track, and respond to negative feedback

A set of indicators that tracks the performance of networks, applications, systems, teams, etc.

Predict future data based on historical data sets

Streamlining repetitive tasks and activities through automated and predefined workflows

Systematic evaluation of various aspects of a project or service to prevent defects or issues

Collection, analysis, and representation of numerical data and generation of reports to understand various patterns

View and track pertinent metrics to find patterns and gain insights from data

Initiate collection and analysis of known risks

Assess and score risks using risk matrices

Analyze the current state of sales data to accurately understand trends and forecast future sales numbers.

Visual representation of performance data, enabling users to monitor progress, identify trends, and make data-driven decisions

Search and filter data across systems to locate required information by entering keywords or certain criteria

Categorize emotions expressed in written text or images and identify if they are positive, negative or neutral

Train your system to interpret and transcribe voice messages

Gauge satisfaction and receive information for improvement and success

Visually identify direction of development and areas that require attention

Interact with data visualization elements, such as charts and graphs, to drill down into data

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Features

4.1 (11)

4.1

Based on 11 reviews

## Pricing

Value for money

4.8 (8)

Free Trial

Basic

$2.00

Per User,Per Month

Value for money

4.8 (8)

4.8

Based on 8 reviews

## Integrations

[

Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[

Zoom Workplace](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/)[

Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[

Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/)[

Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[

Tableau](https://www.capterra.com/p/208764/Tableau/)[

Microsoft Azure](https://www.capterra.com/p/16365/Azure/)[

Talkdesk](https://www.capterra.com/p/132852/Talkdesk/)

Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

## Support, customer service and training options

Customer Service

4.7 (7)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

4.7 (7)

4.7

Based on 7 reviews

## User reviews

Overall rating

4.5

Based on 11 reviews

Filter by rating

5(7)

4(3)

3(1)

2(0)

1(0)

Mentioned topic

Sorted by most recent

NC

Natasha C.

Service & Support Team Leader

Computer Software

### "User friendly & efficient!"

4.0

Overall Rating

4.0

4.0

Ease of Use

3.0

3.0

Features

4.0

4.0

Customer Service

4.0

4.0

Likelihood to Recommend

9/10

April 21, 2020

Overall, using Lisa means I can spend less time flicking between platforms to listen to calls or obtain data and I can save and share data with agents as the data presented is both easy to understand and interpret.

Pros

The ability to take a quick glance at my teams dashboard has been really useful, as has the dashboard for each individual agent. I have been able to discuss results and identify key areas for coaching within a couple of seconds and then work with the agent to help them improve. The dashboard and call listening functionality is also great for identifying all of the areas where an agent is doing really well so the feedback I am able to provide to my agents is consistently constructive.

Cons

With filters on either side of the screen, it can be a bit tricky to remember which filter does what. It would be useful to have all filters along one side of the screen instead of on the left and right as well as the ability to click next when listening to a call, instead of clicking back on the browser button and manually finding the next call as I tend to lose my place in the list.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

NK

Nicky K.

Team Leader

Accounting

### "A great tool for making my job easier"

4.0

Overall Rating

4.0

4.0

Ease of Use

3.0

3.0

Features

3.0

3.0

Customer Service

0.0

0.0

Likelihood to Recommend

8/10

April 20, 2020

Lisa is intuitive and a very smart tool. Im grateful that our business has chosen to use this product

Pros

I love how you can search certain phrases in a call and Lisa will allow you to skip to those phrases in the call which saves so much time and makes things less stressful if I need to find something in a hurry

Cons

I wish the date/time stamp was accurate to be able to locate calls quicker

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

AB

Althea B.

Team Leader

Information Technology and Services

### "Althea's Lisa Review "

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

0.0

0.0

Likelihood to Recommend

10/10

April 18, 2020

Really enjoying it, i think its great. It really helps me in my coaching sessions with agents and I can show them their own performance through the graphs so they can understand the areas they need to work on.

Pros

I love that Lisa can analyse the call, transcribe it, flag high risk calls and has the ability to search for key words. This saves the leaders a lot of admin time searching for calls and then having to pick apart the call and note the conduct and compliance. Its amazing!

Cons

The 2hour window between when the call was completed and when it gets to Lisa. Often i will live call observing and want to track that call down then and there to deliver feedback. I think the delay is a genesys issue though.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

RH

Reece H.

Service & Support Team Leader

Information Technology and Services

### "My Feedback on Lisa"

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

0.0

0.0

Likelihood to Recommend

9/10

April 16, 2020

I like it, making what I do easier, once we have resolved the call joining this is going to be amazing work

Pros

The speed updates are happening to it. Ability to search and find calls and the improvement around the speach to text, we rather bad to start with

Cons

Currently for use calls are linked together when transfers, they are working on resolving this. Some of the basic work flows could do with some improvements, eg going back after listening to a call, loses the page number sort, when click apply to a filter, it doesnt close the filter window

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

SH

Sandeep H.

Service & Support Team Leader

Computer Software

### "Call Drivers"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

0.0

0.0

Likelihood to Recommend

10/10

April 16, 2020

Pros

Gives us an opportunity to view a single transcript or multiple call transcript at a glance rather than listening to all the calls. Saves time especially during COVID19 we are able to identify buzzwords to get to an outcome and take quick decisions. Helps us to do coaching for our employees and drive some great QA work for the company to improve service outcomes.

Cons

Transcripts may not accurately decipher accents properly, But its still great to see that it can identify phrases which can be useful

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

ST

Stephen T.

Contact Centre Manager

Computer Software

### "Lisa AI review"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

April 16, 2020

The team at Daisee have been so receptive to feedback and have been wonderful to deal with

Pros

Transcription search is really great. How we can identify the silent gaps within calls is also such a huge time saver

Cons

I would realy like to be able to link client calls over multiple days. I understand this is a feature, but not yet working on our version

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

KM

Kenneth M.

Quality Assurance Specialist - 2IC

Telecommunications

### "Review for Lisa"

3.0

Overall Rating

3.0

3.0

Ease of Use

5.0

5.0

Features

3.0

3.0

Customer Service

5.0

5.0

Likelihood to Recommend

7/10

April 16, 2020

I can say that it met the standard expectations but can definitely still improve. We believe that we can still enhance what is currently available in LISA which will definitely assist us in making process improvements and decisions.

Pros

The tools is straightforward, easy to navigate, and user-friendly.

Cons

I guess, the dashboard. It plainly shows the scores but there's more data that can be shown. It was still on testing phase so I don't really want to judge. There should also be a way to change Lisa's scoring when re-evaluated by a live QA to update actual scores being presented.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

AU

Anonymous User

Director

Capital Markets

### "Focused QA Software"

4.0

Overall Rating

4.0

4.0

Ease of Use

3.0

3.0

Features

4.0

4.0

Customer Service

4.0

4.0

Likelihood to Recommend

10/10

April 2, 2020

Overall one of the better products in the local Australian market (have seen them all ). Good for SME clients - easily to plus to existing recording infrastructure, excellent flexible pricing.

Pros

It's accuracy levels are high. AI / ML does what it says it will do. Out of the box deployment, consumption pricing.

Cons

Post call review only. Does not do real time review of calls.

Reasons for choosing daisee

Better product

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

GS

George S.

Analyst

Investment Banking

### "Lisa review"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

April 1, 2020

Good product, strong insights, easy to use. Highly recommend.

Pros

Looking at the product from a compliance perspective I found the script adherence and sentiment analysis features most useful. LISA is a massive time saver as it identifies key areas within a call that require attention and allows reviewers to easily drill down into the underlying data. Combined with its easy-to-use dashboard LISA can provide powerful insights for users.

Cons

LISA is currently only available in English

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

RS

Ramak S.

Salamat

Marketing and Advertising

### "Great accuracy and wonderful team "

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

March 31, 2020

I cant imagine operating with Lisa now. With insights that we get from calls, we are able to ensure we pro-actively follow up with calls that need remediation but also provide objective feedback to our agents to help coach them to learn.

Pros

Daisee was really easy to set up for our customers and provides near real time feedback on 100% of the calls that are going through the contact centre both outbound and inbound. The product is intuitive and easy to navigate. The transcription accuracy is really high and most importantly the AI automation helps our QA teams to work so much more productively.

Cons

More integrations into other software that we use would be really handy.

Reasons for choosing daisee

There was no AI capability in the other solutions and they were quite manual and complex. there was also high implementation and hidden ongoing costs for configuration that we wanted to avoid.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

[View all Reviews](https://www.capterra.com/p/196948/Lisa/reviews/)

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