# Intact iQ Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Intact iQ the right Distribution solution for you? Explore 8 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/196985/Intact-IQ/reviews --- Intact iQ 4 (8) [View alternatives](https://www.capterra.com/p/196985/Intact-IQ/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Intact iQ Ease of use 4.1 Customer Service 2.7 ## Showing most helpful reviews Showing 1-8 of 8 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Aviral G. Manager Business Supplies and Equipment Used the software for: 2+ years ### "Great ERP Software" July 1, 2024 4.0 overall it is a nice software , if they can work on improving the speed of the system while handling large data it will be great i understand it is not that easy to do this when you're dealing with a list of 10k customers with multiple fields and properties the system tends to slow down but with everything getting advanced and Intact being a huge company i guest they can afford to do this by deploying more resources. Pros Nice Erp system, you have separate screens in one tool, for order, quotes and contacts and information is easy to understand in these. Cons one of the things is when you are dealing with large data it gets very slow. Also filtering options is not very good in the screens inside the erp, i have to export data to check some information I am looking for sometimes. Review Source AH Angus H. Director Wholesale Used the software for: 2+ years ### "Very Versatile" August 10, 2020 5.0 Excellent product and fantastic project manager - everything is possible approach. The ongoing support can be very slow and challenging and 3rd party integration can be a nightmare! Pros Great system and very configurable by us as the users. We can make a change to a form or a layout instantly. Cons Support is slow and hard work and 3rd Party integration is expensive Alternatives considered [Merlin](https://www.capterra.com/p/196220/Merlin-Business-Intelligence/)[Sage 100](https://www.capterra.com/p/227232/Sage-100cloud/) Reason for choosing Intact iQ Value for money and reviews from existing users of these items and also what we needed most for us as a business. Switched from [Merlin](https://www.capterra.com/p/196220/Merlin-Business-Intelligence/)[Sage 100](https://www.capterra.com/p/227232/Sage-100cloud/) Sage was slow and couldnt cope with the volume of orders and lines Review Source RC Ryan C. Systems Manager Textiles Used the software for: 2+ years ### "A day in the life of an Intact iQ System Admin." June 24, 2021 1.0 Poor. I expected better from a company who claimed to be Agile, who claimed to be true to their word and who claimed to have a really robust, solid piece of software. It is seriously a headache for your business and will cause more problems that in solves. Personally, I would never go for a piece of software that claims to do so much ever again. The reason being, the areas it claims it can do don't work and the areas which do work are so underdeveloped you might as well go back to Excel. Oh and that was actually recommended to me by one of their staff when I questioned a WMS stock take process which didn't quite make sense - "Why not just print out the stock take?" You're a software company - I'm sat here paying £850 for the days consultancy because I want to get away from using Paper. Pros I would say the greatest thing about this software is that I will never have to deal with it or the company who sold it ever again after the next week. Oh and the customisation they offer is okay - genuinely though, do not tell your staff how much this software can be customised, it will cause you so many headaches when the customisation your user wants doesn't quite work or fit into how iQ should work. Finally, a great thing about it is you can run all reports using SQL, which means you can quite easily move your reports to a better piece of software when you've finally had enough of iQ. Cons The staff behind it. However, don't get me wrong, there are some lovely, well meaning staff at Intact. When you have a problem though, the management don't want to know or do anything to fix it. This stems directly from the \[SENSITIVE CONTENT\], who on receiving an email detailing some issues we had around things we had been promised, decided he would rather have a petty argument rather than address the valid complaints because he's obviously to busy to listen to a customer who has spent half a million + on his broken software. Anyone reading this having doubts about Intact from the above answers - if you actually want to spend half your life chasing tickets & listening to empty promises around support, new features etc. then Intact is the right software for you! If not, seriously, look elsewhere. Finally, I hate lying - I'm convinced lying is part of Intacts Mantra. Reason for choosing Intact iQ I thought Intact would be a good company to work with and had a great piece of software. There must be a stable version of the software that is used for demos. Review Source DG Dave G. Systems Accountant Wholesale Used the software for: 2+ years ### "Tailored to our needs" April 9, 2020 5.0 Great experience from Consultation, through implementation and now through growth. We use some additional plugins/feature sets that allow us to integrate with marketing tools such as Campaign Monitor and Postcode lookups. We are currently implementing a mobile warehouse solution also. Pros We were looking for a package that would be quick to get started on, but then allow us to further add enhancements and grow in to. We were really impressed by the architecture of the intact IQ software as it allows us toeasily create alot of the feature enhancements ourselves. Some features that we couldn't do ourselves are handled by a great Professional services team who take time to understand requirements and suggest suitable solutions. Cons There are a few features that we would like to see added, but don't warrent us spending the money to have them developed. This said, they are always introducing new features quarterly and have a "Suggestions" site that people can add and vote on wanted developments. Reason for choosing Intact iQ While Dynamics and SAP are infinately configurable, we did not have the time, in house resources or budget to implement. Intact iQ offered a great platform to start on and offered future scalabily and configuration options. Review Source VE Vern E. Marketing Manager Wholesale Used the software for: 2+ years ### "Solid system spoilt by poor customer service" September 21, 2021 4.0 Excellent CRM but i wouldn't recommend because after service is so slow Pros Brilliant System - can do just about anything Cons Customer service is very poor - enquiries can take weeks to be sorted (that is not an exaggeration) Our new website development was delayed because of poor response from Intact. Also frequently has glitches when system is updated - dread when you hear there is going to be an update because of this Review Source VR Verified Reviewer MD Business Supplies and Equipment Used the software for: 6-12 months ### "Stay Away" March 1, 2022 3.0 Not good. Very unhappy with their implementation team. I don't think they knew what they were doing. Pros The sales pitch was the best thing about Intact IQ. Everything went downhill after we decided to go ahead with it. Cons It is impossible to generate reports like the ones they show in the demo. They told us to do the training, which we did but when we wanted to add a time scale to a report they could not tell us how to do it. We are supposed to know how to do something that they do not know how to do?? Review Source Response from Intact Software March 2, 2022 Just noted your review of Intact iQ. We are very sorry you feel this way. Intact iQ is a very extensive product so if you would like to get in touch with us at info@intactsoftware.com, we will ensure to look at the issue you are having and find a solution that works for you. Kind regards, Fiona WP Wilie P. Sales Manager Fishery Used the software for: 2+ years ### "Intact iq in the Seafood Industry " April 9, 2020 5.0 Pros The ease of use - Intact IQ allows the various processes we use it for to be conducted quickly and efficiently. It is easy to use and easy to learn to use. Importantly the customer service is attentive and helpful. Cons Have yet to uncover any issues with the software Reason for choosing Intact iQ It was an indigenous Irish Product/Company who features matched or exceeded the competition Review Source SM Sue M. Business Development Manager Accounting Used the software for: I used a free trial ### "Amazing and affordable ERP system!" April 9, 2021 5.0 Pros The seamless integration between modules makes the system really easy to use, logical and responsive. Cons There are many modules that would not be applicable to a small, service-based business. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.