--- title: "Fireflies Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Fireflies Software - reviews, pricing plans, popular comparisons to other Call Recording products and more." source_url: "https://www.capterra.com/p/197037/Fireflies/" page_type: "product" language: "en" --- # Fireflies Software Review 2026: Features, Integrations, Pros & Cons Last updated on September 15, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Users](#users)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Fireflies ## What is Fireflies? Fireflies is an AI meeting assistant that records, transcribes, summarizes, and analyzes team conversations across video conferencing platforms. It captures meeting content via an AI bot for live calls, a Chrome extension for Google Meet, mobile and desktop apps, phone dialer integrations like Aircall, and by processing MP3/MP4 files. Transcriptions support 100+ languages with automatic detection and speaker identification. Post-meeting summaries highlight key points, action items, and notes. Features include intelligent search by phrases and timestamps, AskFred for analytical meeting insights, and Live Assist for real-time coaching. Analytics cover talk time, sentiment, and topic tracking. Fireflies integrates with 200+ tools, including CRMs and Slack, and ensures enterprise-grade security with SOC 2 Type II compliance, GDPR adherence, and private cloud storage. ## What is Fireflies used for? [Call Recording](https://www.capterra.com/call-recording-software/)[Conversation Intelligence](https://www.capterra.com/conversation-intelligence-software/)[AI Meeting Assistants](https://www.capterra.com/ai-meeting-assistants-software/) Top alternative Featured Overall rating Based on 735 user reviews Reviews sentiment Positive 100% Neutral 0% Negative 0% Pros & cons Enhanced daily work performance Significant reduction in manual tasks Complex and sometimes costly pricing Recurring software reliability concerns ### Starting price Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Fireflies?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://fireflies.ai&name=Fireflies) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Fireflies 4.9 (735) VS. [5.0 (809)](https://www.capterra.com/p/276054/Fathom/reviews/) Starting Price Contact vendor Starting Price $15 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.8 (735) Ease Of Use 5.0 (809) Value For Money 4.6 (715) Value For Money 4.9 (734) Customer Service 4.5 (648) Customer Service 5.0 (738) ## Fireflies alternatives [4.1 (225)](https://www.capterra.com/p/157853/JustCall/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 80% of reviewers rated it above 4 stars [5.0 (9)](https://www.capterra.com/p/10022202/Sales-Ask/#reviews) Starting price $160.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Gong](https://www.capterra.com/p/157969/Gong-io/) [4.8 (561)](https://www.capterra.com/p/157969/Gong-io/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/157969/Gong-io/) [Traq.ai](https://www.capterra.com/p/205596/Traq365/) [4.9 (12)](https://www.capterra.com/p/205596/Traq365/reviews/) Starting price $30.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/205596/Traq365/) [View all alternatives](https://www.capterra.com/p/197037/Fireflies/alternatives/) ## FAQs about Fireflies Overview ### What problems does Fireflies solve? Fireflies solves manual note-taking, missed details, scattered action ownership, and slow post-meeting follow-up by turning calls into searchable transcripts, summaries, and assigned tasks. Project managers, sales teams, consultants, recruiters, executive assistants, and remote cross-functional teams use it to keep records accurate, share context quickly, and move decisions into tools like CRMs and task managers. Answer based on 221 reviews Overview ### Which roles and teams benefit most from Fireflies? Fireflies is most used by executives, founders, and business owners who need accurate meeting records, action items, and follow-up visibility without joining every call. Consultants, project managers, and operations leaders benefit from searchable notes, summaries, and task tracking that streamline client conversations, internal coordination, and decision-making across teams. Answer based on 735 reviews Overview ### What company size and industries is Fireflies built for? Fireflies is built mainly for small businesses, which make up 93% of reviewers, and is used most in Information Technology and Services and Marketing and Advertising, at 9% each. It also appears in Financial Services at 6%, supporting sales, recruiting, research, and call recording, the top use case at 55%. Answer based on 735 reviews Features and Usability ### What are the key features of Fireflies? Fireflies includes core meeting management features like automatic meeting recording, call transcription, meeting notes, and meeting summaries. Reviewers also frequently highlight transcript search, action item tracking, and integrations with Zoom, Microsoft Teams, Google Meet, Slack, and CRM systems, plus audio upload support for transcribing recorded calls and voice notes. Answer based on 451 reviews Integrations ### Which third-party tools and platforms does Fireflies integrate with? Fireflies integrates with Microsoft Teams, Google Meet, and Zoom Workplace for meeting capture and transcription, plus Google Calendar and Google Drive for scheduling and storage. Its catalog also includes Notion and Claude. Reviewer mentions center most heavily on Microsoft Teams, with repeated use across Google Meet and Zoom. Answer based on 114 reviews Getting Started and Support ### How easy is it to onboard and train a team on Fireflies? Fireflies is generally quick to onboard, with reviewers describing an intuitive interface, simple setup, and a low learning curve for everyday users across Zoom, Teams, and Google Meet. Teams can rely on tutorials and support, though admins and advanced users may need more time for integrations, auto-join rules, and custom workflows. Answer based on 27 reviews Security ### How does Fireflies handle data security and access control? Fireflies uses default privacy settings that keep meeting content from training its AI and restrict access to the user, alongside role-based permissions, attendee permission controls, and visible join/leave behavior. Reviewers also note privacy-setting confusion, occasional unwanted auto-joins, and one reported mistaken sharing incident involving a private conversation. Answer based on 23 reviews Features and Usability ### How well does Fireflies help manage meetings? Fireflies keeps meetings organized by recording calls, generating summaries, and tracking action items so teams can stay focused. Sales teams, consultants, startup leaders, and small organizations value the searchable history and easy sharing, though some users find invite controls confusing and want simpler exports or deeper workflow integrations. Answer based on 451 reviews Features and Usability ### How accurate is Fireflies for meeting transcription? Fireflies delivers dependable meeting transcription for everyday business calls, with searchable transcripts that support follow-up and documentation. Consultants, sales teams, and content-focused users like the speed, speaker separation, and multilingual support, though some meetings with heavy crosstalk, strong accents, jargon, or proper names still need manual cleanup. Answer based on 361 reviews ## Who uses Fireflies? Based on Capterra reviews from the past year Talk to a software expert to get a free software list tailored to your business needs ## Pros and Cons Enhanced daily work performance 100% positive reviews out of 50 Most reviewers indicate productivity and efficiency improvements, citing smoother project management and reduced administrative burdens. Darren S. Managing Director, 1 employee. "Has been a game changer in saving time, drive efficiency and breaking my habit of using paper!" Complex and sometimes costly pricing 38% negative reviews out of 103 Some users say pricing is confusing, with unexpected charges, limited free features, and extra costs for advanced options. Anonymous User Publishing Operations, 1 employee. "However, the pricing has been a barrier for some of them, though that may be because they don't take as many meetings as I do." Significant reduction in manual tasks 100% positive reviews out of 46 Most users report time saving as a major benefit, highlighting streamlined workflows and minimized repetitive tasks. Ana R. Procurement Manager Operations, 10,001+ employees. "Good tool and a time saver, a true added value for my activity and the high number of meetings I have weekly." Recurring software reliability concerns 65% negative reviews out of 54 Some reviewers find bugs and issues problematic, noting frequent errors, misattributions, and occasional interface glitches. Sebastien C. CEO, 2 - 10 employees. "The text-based processing, regular errors regarding interlocutors, and recurring errors in processing sentence structures." Cost-effective for frequent users 100% positive reviews out of 37 Most reviewers describe value for money as strong, emphasizing reliable features and practical business advantages. Michiel B. Managing Director and Practising Lawyer, 11 - 50 employees. "For my purposes, it offers excellent value for money and has become one of the most important tools in my daily workflow." ## Features AI summary Based on 2,775 Call Recording reviews Capterra data shows that buyers of call recording software rank the following features as their top priorities: - **Recording** (**61%** of reviewers rated this feature as critical) - **Call Transcription** (**55%**) - **Conferencing** (**42%**) Fireflies supports all three features that reviewers identify as most important: **Recording**, **Call Transcription**, and **Conferencing**. Together, these capabilities help businesses capture conversations, turn spoken discussions into searchable text, and connect teams in real time, allowing teams to improve documentation, follow-up, and collaboration across calls. Recording 4.9 (424) 98.35% of 424 reviewers that rated this feature as important or highly important With this capability, you can reliably capture meetings automatically, even in noisy environments or with multiple speakers. Reviewers appreciate the high recording quality, seamless integration with MS Teams and Google Drive, and the ability to review or upload recordings later. Call Transcription 4.8 (62) 96.77% of 62 reviewers that rated this feature as important or highly important Voice conversion to text Conferencing 4.7 (341) 94.13% of 341 reviewers that rated this feature as important or highly important It gives you seamless integration with platforms like Zoom, Google Meet, and Teams, joining meetings automatically. Users think the conferencing aspect is simple, reliable, non-intrusive, and helps automate note-taking and summaries without disrupting conversations. Automatic Transcription 4.8 (429) 99.07% of 429 reviewers that rated this feature as important or highly important This aspect helps you capture accurate, searchable transcripts in real time, saving time on manual notes. Users think transcription is highly accurate across accents and languages, with fast turnaround and easy editing, though occasional speaker mislabeling is noted. Collaboration Tools 4.5 (262) 82.44% of 262 reviewers that rated this feature as important or highly important Fireflies offers tools that let you share meeting notes, transcripts, and action items with your team, improving alignment and accountability. Reviewers appreciate easy sharing, integration with third-party tools like OneNote, and the ability for multiple users to collaborate. CRM 4.3 (162) 77.16% of 162 reviewers that rated this feature as important or highly important You get CRM integration that syncs meeting notes with platforms like Zoho CRM and HubSpot. Some reviewers find it helpful for sharing customer history, but others mention limited integration options and wish for more seamless syncing with their preferred CRM tools. Fireflies 18 features ### All Features - Action Item Tracking: Track the status of discussed/agreed tasks - API: Application programming interface that allows for integration with other systems/databases - Automatic Transcription: This aspect helps you capture accurate, searchable transcripts in real time, saving time on manual notes. Users think transcription is highly accurate across accents and languages, with fast turnaround and easy editing, though occasional speaker mislabeling is noted. - Autonomous Task Execution: Completes tasks independently without constant human intervention - Call Recording: Record the audio of phone conversations for quality assurance purposes - Call Transcription: Voice conversion to text - Collaboration Tools: Fireflies offers tools that let you share meeting notes, transcripts, and action items with your team, improving alignment and accountability. Reviewers appreciate easy sharing, integration with third-party tools like OneNote, and the ability for multiple users to collaborate. - Conferencing: It gives you seamless integration with platforms like Zoom, Google Meet, and Teams, joining meetings automatically. Users think the conferencing aspect is simple, reliable, non-intrusive, and helps automate note-taking and summaries without disrupting conversations. - CRM: You get CRM integration that syncs meeting notes with platforms like Zoho CRM and HubSpot. Some reviewers find it helpful for sharing customer history, but others mention limited integration options and wish for more seamless syncing with their preferred CRM tools. - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Decision Support: Tools that provide relevant information at specific times to support judgments and courses of action - Meeting Notes: Create and share notes/annotations taken during meetings - Real-Time Language Translation: Offers real-time language translation for multilingual participants - Recording: With this capability, you can reliably capture meetings automatically, even in noisy environments or with multiple speakers. Reviewers appreciate the high recording quality, seamless integration with MS Teams and Google Drive, and the ability to review or upload recordings later. - Sentiment Analysis: Categorize emotions expressed and identify if they are positive, negative or neutral - Speech Recognition: Train your system to interpret and transcribe voice messages - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Transcript Search & Annotation: Allow users to search, edit, and highlight meeting moments --- Get Advice We can help you find the software with the features you need. Features 4.7 (735) 4.7 Based on 735 reviews ## Pricing Value for money 4.6 (715) ### Starting price Free trial not available Value for money 4.6 (715) 4.6 Based on 715 reviews ## Integrations [ Google Drive](https://www.capterra.com/p/161425/Drive/)[ Zoom Workplace](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/)[ Google Meet](https://www.capterra.com/p/176572/Google-Hangouts/)[ Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)[ Google Calendar](https://www.capterra.com/p/213340/Google-Calendar/)[ Notion](https://www.capterra.com/p/186596/Notion/)[ Claude](https://www.capterra.com/p/10011218/Claude/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.5 (648) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.5 (648) 4.5 Based on 648 reviews ## User reviews Overall rating 4.9 Based on 735 reviews Filter by rating 5(655) 4(77) 3(1) 2(1) 1(1) Mentioned topic Sorted by most recent SW Seth W. Grant Specialist Non-Profit Organization Management ### "Turns meetings into deliverables - From conversation to finished work, faster" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 1, 2026 Overall it's become one of the most valuable tools in my consulting practice. For a lean firm juggling multiple client engagements, being able to trust that every conversation is captured, searchable, and ready to turn into deliverables is real leverage, not just a convenience. It's changed how I work — I stay present in meetings, produce summaries faster, and have a searchable record I can return to weeks later when a question comes up about what was decided. The occasional transcription cleanup is a minor cost against how much time and mental load it saves. Pros The reliability of the transcription is what won me over. As a grant writing and fundraising consultant, I'm in client, funder, and partner meetings constantly, and the details discussed become deliverables and commitments — so accuracy isn't optional. Fireflies lets me stay fully engaged in the conversation instead of splitting my attention to take notes, and I trust that every word is captured. The transcripts are searchable and ready to work from the moment a call ends, which means I can turn them into clean meeting summaries and action-item lists for clients almost immediately. It's also unlocked work I couldn't take on before, like long-form interviews and oral histories that move straight from recording to finished written pieces without the manual transcription bottleneck. Cons Transcription accuracy dips with heavy crosstalk, strong accents, or a lot of industry-specific jargon and proper nouns, so I still have to review and clean up names and technical terms before anything client-facing goes out. The bot joining calls can also feel intrusive in more sensitive or informal conversations, and I occasionally wish the speaker labeling were sharper when several people are on a call. Switched from [Adobe Acrobat Reader](https://www.capterra.com/p/170833/Acrobat-Reader-DC/) Fireflies is more reliable and easier to use. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AN Anonymous User Founder Events Services ### "Satisfied - Worth a Recommendation" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 June 30, 2026 I've just started using it; it's been two months. So far, the experience is good. However, I will review it in detail soon. Pros The transcript creation in real-time and the efficiency in delivering the final output. Found the experience good. Cons Presently, nothing wrong. I still have to dive deeply into the application to find out if there are any cons, or rather, areas of improvement needed. Switched from [Otter.ai](https://www.capterra.com/p/202799/Otter/) Nothing special, I just wanted to give Fireflies a try. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Sue H. VP, Acct Mgmt and Marketing Information Technology and Services ### "Fireflies - effective meeting recording app with prep, notes, next steps" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 29, 2026 Excellent - from start to finish. We were looking for an app that would record meeting, give us meeting notes, and provide Next Steps. Fireflies does exactly that, and does it well! Pros Great value, easy to use, and especially love the meeting notes and recaps. Fireflies helps me prepare for a meeting AND finish with a follow up. I can write effective emails to the client and avoid dropping any balls. Cons Hard to say - it's all so good. I struggle with the integration with Hubspot, but I think it's more me ... ugh. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Peter M. Consultant Information Technology and Services ### "Excellent tool for meeting capture and transcription" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 25, 2026 Great tool, fair and transparent pricing, does the job beautifully. Good multi-language support as well - even when changing languages during a meeting. Pros Easy to install, configure and use. Quick, responsive, transcripts generated within a few minutes. Friendly, accessible user interface, and solid desktop and mobile apps. Cons Only one thing: it doesn't seem possible to use it on mobile to record and transcribe calls, which is a shame - this would be very helpful. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. DS Dinesh S. President Information Technology and Services ### "Your Personal Calendar Assistant" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 June 25, 2026 Its good so far.Its easy to use and i liked the feature where it condenses the message and joins on your behalf. Pros Its good so far.Its easy to use and i liked the feature where it condenses the message and joins on your behalf. Cons It misses the fillers in Hindi. There should be a functionality where it translates to english and then documents. Should have more AI Credits Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AE Alvim E. CEO Information Technology and Services ### "Fireflies - Life changer" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 10/10 June 25, 2026 Easy to onboard and use and I have been looking at the other live tools that I can use during meetings with my team and expanding this use case into our company's workflows and engagement with external parties too Pros Fireflies was life-changing for me personally, coming in with its notes-taking AI tools during a crunch period for me as I was handling board meetings along with shareholder updates. The concise summary saved myself so much time and convenience for something that usually took me at least 1 hour in consolidating board meeting minutes which I personally manage as notes which I then convert into slides for board decks. Highly convenient and easy to use and I'm now getting Fireflies more involved in my day-to-day workflows which I am sure there are so much more it could do further to unlock more productivity for myself. Highly recommended and have been sharing this across to my own company and colleagues along with friends too to take up! Cons So far nothing that I didnt like about it. It's been easy to onboard and amazing to use. I cannot recommend it anymore Alternatives considered [Adobe Acrobat Reader](https://www.capterra.com/p/170833/Acrobat-Reader-DC/) Reasons for choosing Fireflies Fireflies was a better product in terms of features and ease of use, pricing played a part too Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MW michael W. President Marketing and Advertising ### "Fireflies is Fire!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 24, 2026 Amazing. No complaints. Staff loves it, great to have a central database that we all share for meetings. Pros Super easy to use and records even when not on a meeting as long as invited. Love the summary transcripts and to dos for each staff at the end of meetings. Super accurate. Cons AI is not enabled in pro for some custom features like naming files based on meeting summary. Credits are burned quickly. Not sycned with Microsoft 365 outlook, calendar, sharepoint completely. Switched from [Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/) not available or easy on android and no recording without video. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AJ Alberto Jr. V. Founder Renewables & Environment ### "Schedule, Recording, Cost, AI Summary" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 June 24, 2026 affordable AI note taking platform, it offers good value though it can still be pulled down. I upgraded recently, which i still need to check if i earned a saving and was not double billed. Pros it automatically joins my schedules on teams and google calendar. the AI summary is very insightful, it now has the recording button, which I suggested during my first use when it was not able to record the sound through the sound device, it only records through the mic. Cons cost. i believe it could be lower. there are times the calendar is confusing. you cannot see a calendar at all. ther are too many icons such home, meeting status, and meeting. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RG Reon G. Director Wholesale ### "Loving Fireflies " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 24, 2026 Bit of a game changer for me and my team members. Improving communication, accountability and outcomes Pros Easy to use, saves so much time and allows me time to do other things. It allows meet to keep track of meeting minutes, clarity of actions and ownership of those. Also like the fact it helps with meeting prep with a reminder of previous actions to follow up Cons So far so good, no issues Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. LC Levent C. Head of Sales Renewables & Environment ### "Useful Notetaking App" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 1.0 1.0 Likelihood to Recommend 7/10 June 23, 2026 Pretty decent so far. Do feel like I need to spend more time exploring to find other useful tools or not worry about some extraneous functionality. Pros It captures meeting notes and provides summaries with action items. Also lets me recap each day the next morning which I find useful to catch up on other company meetings as well. Cons AI token usage optimization - the customer support I tried to get has been slightly lackluster as I wasn't able to find a human to help me. Alternatives considered [Otter.ai](https://www.capterra.com/p/202799/Otter/) Reasons for choosing Fireflies Good functionality and price/performance Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/197037/Fireflies/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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