# Fireflies Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Fireflies Software - reviews, pricing plans, popular comparisons to other Call Recording products and more. Source: https://www.capterra.com/p/197037/Fireflies --- # Fireflies Software Review 2026: Features, Integrations, Pros & Cons Last updated on June 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Users](#users)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Fireflies ## What is Fireflies? Cloud-based platform that helps automate meeting notes, record, transcribe and search through calls to discover insights. ## What is Fireflies used for? [Call Recording](https://www.capterra.com/call-recording-software/)[Conversation Intelligence](https://www.capterra.com/conversation-intelligence-software/) Top alternative Featured Overall rating Based on 719 user reviews Reviews sentiment Positive 100% Neutral 0% Negative 0% Pros & cons Enhanced daily productivity tools Significant time reduction benefits Complex and costly pricing structure Recurring technical and accuracy problems ### Starting price Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Fireflies?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://fireflies.ai&name=Fireflies) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Fireflies 4.9 (719) VS. [5.0 (7)](https://www.capterra.com/p/10022202/Sales-Ask/#reviews) Starting Price Contact vendor Starting Price $160 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.8 (719) Ease Of Use 5.0 (560) Value For Money 4.6 (699) Value For Money 5.0 (305) Customer Service 4.5 (632) Customer Service 5.0 (328) ## Fireflies alternatives [Gong.io](https://www.capterra.com/p/157969/Gong-io/) [4.8 (560)](https://www.capterra.com/p/157969/Gong-io/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/157969/Gong-io/) [Outreach](https://www.capterra.com/p/159318/Outreach/) [4.4 (311)](https://www.capterra.com/p/159318/Outreach/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/159318/Outreach/) [Apollo.io](https://www.capterra.com/p/158696/Apollo/) [4.5 (394)](https://www.capterra.com/p/158696/Apollo/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/158696/Apollo/) [Eric.ai](https://www.capterra.com/p/10026023/Eric-ai/) [4.9 (15)](https://www.capterra.com/p/10026023/Eric-ai/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/10026023/Eric-ai/) [View all alternatives](https://www.capterra.com/p/197037/Fireflies/alternatives/) ## FAQs about Fireflies Overview ### What problems does Fireflies solve? Fireflies solves manual note-taking, missed action items, scattered meeting records, and slow follow-up by turning calls into searchable transcripts, summaries, and owner-assigned tasks. Sales, project, consulting, recruiting, executive assistant, and remote cross-functional teams benefit most when managing high meeting volume, client conversations, and multi-project accountability. Answer based on 205 reviews Overview ### Which roles and teams benefit most from Fireflies? Fireflies is most used by executives, founders, consultants, and project or operations leaders who need accurate meeting capture and follow-up. C-suite teams use it to review decisions and save time, consultants document client calls, and project managers track action items, handoffs, and accountability across fast-moving conversations. Answer based on 690 reviews Overview ### What company size and industries is Fireflies built for? Fireflies is built mainly for small businesses, which make up 92% of reviewers, with strongest adoption in Information Technology and Services and Marketing and Advertising at 9% each. It also appears in Financial Services at 6%, with limited midsize and enterprise use, and is commonly used for call recording. Answer based on 690 reviews Features and Usability ### What are the key features of Fireflies? Fireflies includes core meeting management features like automatic meeting recording, meeting transcription, note taking, and AI-generated meeting summaries. Differentiating capabilities include searchable transcripts, recording and upload for audio or video files, calendar and conferencing integrations, plus API and CRM connections for routing notes, action items, and follow-up data. Answer based on 418 reviews Integrations ### Which third-party tools and platforms does Fireflies integrate with? Fireflies integrates with Microsoft Teams, Google Meet, Zoom Workplace, Google Calendar, Google Drive, Notion, and Claude. Reviewer mentions center on meeting platforms, especially Teams, Google Meet, and Zoom, while the catalog also shows connections for scheduling, file storage, documentation, and AI assistant workflows. Answer based on 97 reviews Getting Started and Support ### How easy is it to onboard and train a team on Fireflies? Fireflies is quick to onboard for most team members, with an intuitive interface that nontechnical users usually pick up in a day or two. It offers tutorials and support, though some reviewers wanted clearer in-app tutorials and documentation. Admins setting up auto-join rules, custom apps, or multi-platform workflows may need more time. Answer based on 23 reviews Security ### How does Fireflies handle data security and access control? Fireflies uses default privacy settings that keep meeting content from training its AI and restrict access to the owner, alongside role-based permissions and reported compliance with SOC 2, GDPR, and HIPAA. Reviewers also note privacy-setting confusion, limited private-meeting controls, occasional unwanted meeting entry, and one serious mis-sharing incident. Answer based on 18 reviews Features and Usability ### How does Fireflies help with meeting management? Fireflies makes meeting management easier by recording calls, creating summaries, and tracking action items in one place. Sales teams, consultants, nonprofit staff, and leaders value the ability to stay focused during conversations and revisit decisions later, though some users find meeting controls, exports, and certain integrations less intuitive than expected. Answer based on 418 reviews Features and Usability ### How accurate is Fireflies for meeting transcription? Fireflies delivers generally accurate meeting transcription and makes past conversations easy to search, review, and share. Teams in sales, consulting, content, and client services like the speaker separation, timestamps, and multilingual support, though some users still notice missed jargon, acronyms, or edge cases in long, technical, or complex discussions. Answer based on 335 reviews ## Who uses Fireflies? Based on Capterra reviews from the past year Talk to a software expert to get a free software list tailored to your business needs Company size Based on 707 reviews 100% 75% 50% 25% Smallbusiness Midsizebusinesses Enterprise Top job functions Based on 707 reviews Consulting 24% Consulting 24% Entrepreneurs/ Owners 18% Administrative 15% Sales & Business Development 9% Others 34% Top industries Based on 707 reviews Information Technology and Services 28% Financial Services 25% Education Management 20% Marketing and Advertising 17% Other 10% ## Pros and Cons Enhanced daily productivity tools 100% positive reviews out of 45 Most reviewers describe productivity and efficiency as greatly improved through automation, streamlined features, and reduced manual effort. Darren S Managing Director, 1 employee. "Has been a game changer in saving time, drive efficiency and breaking my habit of using paper!" Complex and costly pricing structure 40% negative reviews out of 85 Some users say pricing is high, with extra charges, confusing billing, and limited affordable options for occasional users. Vanessa T Publishing Operations, 1 employee. "However, the pricing has been a barrier for some of them, though that may be because they don't take as many meetings as I do." Significant time reduction benefits 100% positive reviews out of 43 Most reviewers report time saving as a major benefit, reducing repetitive tasks and improving overall organization. Ana R Procurement Manager Operations, 10,001+ employees. "Good tool and a time saver, a true added value for my activity and the high number of meetings I have weekly." Recurring technical and accuracy problems 66% negative reviews out of 44 Some reviewers comment bugs and issues include misattributions, technical errors, and inaccuracies requiring manual corrections. Sebastien C CEO, 2 - 10 employees. "The text-based processing, regular errors regarding interlocutors, and recurring errors in processing sentence structures." Seamless workflow connectivity 100% positive reviews out of 38 Most reviewers indicate workflow integration is smooth, fitting naturally with daily tools and minimizing disruptions. Mutikanga M Founder, 1 employee. "I liked how easy it is to use coming from both a non technical perspective and also as developer, the integration streamlined my workflows and handling all the todos with project management" ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Automatic Transcription 4.8 (411) 99.27% of 411 reviewers that rated this feature as important or highly important Fireflies offers automatic transcription that saves you time by accurately capturing conversations, identifying speakers, and making meetings searchable. Users think it handles multiple languages well, is easy to edit, and significantly reduces manual note-taking. Recording 4.9 (406) 98.52% of 406 reviewers that rated this feature as important or highly important With Fireflies' recording feature, you can capture meetings automatically with clear audio, even in noisy or hybrid settings. Reviewers appreciate the reliability, seamless integration with MS Teams and Zoom, and the ability to revisit details or share recordings easily. Conferencing 4.7 (330) 94.55% of 330 reviewers that rated this feature as important or highly important You benefit from Fireflies’ smooth integration with conferencing platforms like Zoom and Google Meet, enabling automatic meeting capture. Reviewers appreciate the seamless experience, accurate speaker identification, and the ability to share summaries and transcripts with participants. Collaboration Tools 4.5 (254) 81.89% of 254 reviewers that rated this feature as important or highly important Fireflies helps you share meeting notes, transcripts, and summaries with your team, keeping everyone aligned. Reviewers appreciate integrations with tools like OneNote and cloud storage, but some mention limitations for non-paid users or external collaborators. CRM 4.3 (160) 77.50% of 160 reviewers that rated this feature as important or highly important Fireflies gives you CRM integration to sync meeting notes and actions with platforms like Zoho CRM and HubSpot. Users say it streamlines follow-up and customer tracking, though some mention setup challenges or lack of integration with certain CRMs. Call Recording 4.9 (121) 98.35% of 121 reviewers that rated this feature as important or highly important Record the audio of phone conversations for quality assurance purposes Fireflies 8 features Application programming interface that allows for integration with other systems/databases Fireflies offers automatic transcription that saves you time by accurately capturing conversations, identifying speakers, and making meetings searchable. Users think it handles multiple languages well, is easy to edit, and significantly reduces manual note-taking. Record the audio of phone conversations for quality assurance purposes Fireflies helps you share meeting notes, transcripts, and summaries with your team, keeping everyone aligned. Reviewers appreciate integrations with tools like OneNote and cloud storage, but some mention limitations for non-paid users or external collaborators. You benefit from Fireflies’ smooth integration with conferencing platforms like Zoom and Google Meet, enabling automatic meeting capture. Reviewers appreciate the seamless experience, accurate speaker identification, and the ability to share summaries and transcripts with participants. Fireflies gives you CRM integration to sync meeting notes and actions with platforms like Zoho CRM and HubSpot. Users say it streamlines follow-up and customer tracking, though some mention setup challenges or lack of integration with certain CRMs. Assembly of graphs and charts for visualizing and tracking statistics/metrics With Fireflies' recording feature, you can capture meetings automatically with clear audio, even in noisy or hybrid settings. Reviewers appreciate the reliability, seamless integration with MS Teams and Zoom, and the ability to revisit details or share recordings easily. Get Advice We can help you find the software with the features you need. Features 4.7 (719) 4.7 Based on 719 reviews ## Pricing Value for money 4.6 (699) ### Starting price Free trial not available Value for money 4.6 (699) 4.6 Based on 699 reviews ## Integrations [ Google Drive](https://www.capterra.com/p/161425/Drive/)[ Zoom Workplace](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/)[ Google Meet](https://www.capterra.com/p/176572/Google-Hangouts/)[ Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)[ Google Calendar](https://www.capterra.com/p/213340/Google-Calendar/)[ Notion](https://www.capterra.com/p/186596/Notion/)[ Claude](https://www.capterra.com/p/10011218/Claude/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.5 (632) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.5 (632) 4.5 Based on 632 reviews ## User reviews Overall rating 4.9 Based on 719 reviews Filter by rating 5(642) 4(74) 3(1) 2(1) 1(1) Mentioned topic Sorted by most recent HR Habib R. Founder Marketing and Advertising ### "Super useful meeting shadow aid" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 3.0 3.0 Likelihood to Recommend 7/10 June 14, 2026 Fireflies has been a very useful shadow aid during meetings. It helps me stay focused on the conversation while reliably capturing key points, summaries, action items, and next steps. Pros Understands multiple languages during the same meeting. Seamless integration. Great quality. Valuable summaries, action plans, and next steps. Cons Nothing major so far. The only area I would improve is making speaker identification more accurate in meetings with several participants or mixed audio quality. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. EO Emmanuel O. ADMINISTRATIVE LEAD Alternative Dispute Resolution ### "The beautiful review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 June 13, 2026 An overall great app considering all the wonderful features and flexibility if brings to the table, it's awesome! Pros The App has great call quality and features as well as is great at drafting your minutes for you after your meetings, absolutely a great one there! Cons I think the subscription fees should be reduced a bit and more great features should be included such as offline meeting access. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MA Martin A. General Manager Information Technology and Services ### "A great experience" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 12, 2026 I've really enjoyed it. I hope to explore more resources soon, so that I can fully integrate it to my office corporate tools Pros It's easy to use and very powerful. I have the app on my phone for meetings on the fly, and its very to use after the meeting. Cons There is nothing that I didnt like specifically. The overall experience has been very good. I hope to explore more features soon. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. TK Tanya K. MDT Coordinator Contractor Government Administration ### "Love it, this program makes my job much easier" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 12, 2026 I use this for government meetings, and because of the way it is set up, it is easy to remember who said what, since the program picks up every word. Pros Call quality is accurate and understandable. The data tracking is accurate, and it offers good value for money. Cons Daily digest every day, even when not using the program. Every morning, the daily digest starts downloading on my computer, and I click it off before it can continue. Switched from [Gemini](https://www.capterra.com/p/10020130/Gemini/) Gemini was a joke, missed most of the conversation, and misspelled to make the sentences not understandable. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AH Alice H. Founder Management Consulting ### "Easy to use, take voice notes too! " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 June 12, 2026 So far I really enjoy it thus I have renewed it for second year. I actually have Fathom too but found out only Fireflies can take my clients whatsapp voice notes which really help for me to use it for my work. Pros Easy to use and unlike other tool like Fathom, you guys can take whatsapp voice notes too! I also like that there are options to download full transcript or just the summary in many formats. Also love that it can be connected to Claude Code. Cons Cannot selectively pick those old transcripts that I want to download and delete. For eg, when the storage is full, I used the filter to have a list of past recordings but I cannot click which ones I want to select. This feature can help me with organising my work better. Switched from [Fathom](https://www.capterra.com/p/276054/Fathom/) As mentioned due to voice notes from whatsapp that i can upload. but quality of notes wise, Fathom is actually better! Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. GL Gerard L. Project Manager Civil Engineering ### "Amazing app!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 12, 2026 Increíble! De momento lo uso muchísimo, tanto reuniones presenciales como online. He profesionalizado mi presencia, incluyendo unos micrófonos durante las reuniones, para grabar mejor el audio. Pros Puedo transcribir todas las reuniones y compartirlas con JSON con Claude para seguir trabajando! Todos los documentos, plantillas y excels se basan en las conversaciones extraídas de Fireflies. Cons Hay veces que no interpreta muy bien lo que hablamos, inlcuso con micrófonos... Supongo que falta mejorar un poco el idioma alemán. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. GJ Groove J. Technical Business Analyst Entertainment ### "Great App for Meetint Transcription and SUmmary" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 June 12, 2026 I like the product. I can tell the company is really trying to make the product useful and puts a lot off effort into regular updates. So regular it can get annoying lol Pros Great transcription and meeting summary engine. App clearly has extensive work put into it. The Windows app that pops up to help in meetings is truly impressive and the live transcribe, questions, and quick catch-up feature are truly useful. Cons Not necessarily Fireflies fault but browser can often lose the recording (you get nothing) and clashes with Obs Studio and Chrome for audio stream may cause this. Frustrating and risky when it happens and you have zero meeting notes as a result. Switched from [Microsoft 365 Copilot](https://www.capterra.com/p/10015330/Microsoft-Copilot/) Copilot transcription and summaries are weak Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. FK Frankie K. IT Manager Education Management ### "Great transcription tool" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 June 12, 2026 Boosted my productivity. My bosses always ask me to fireflies.ai the meeting. I always pump my mp3 recordings into it. And I'm not even using 10% of fireflies.ai's capabilities. Pros Ease of use. Does a great job transcribing both detailed and summary transcripts. Accurate and time saving. Cons What's there not to like? Or it doesn't handle local English slang-words and such but that is to be expcted. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JS John S. Project Manager Construction ### "New to Fireflies AI" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 9/10 June 11, 2026 It was the easiest to use of all of the ones I did trials on and the daily summary and integration with Teams was better than others we looked at. Pros It worked seamlessly with teams and the files are easy to download and save or share within the company. Cons It doesn't let multiple people in the same organization take notes on the same teams call and the originator has to give permission for others in the organization to see. If there is a way for more than one or a setting to share without permission needed through the company I haven't discovered that setting yet. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AF Andres F. Software Engineering Financial Services ### "Almost perfect!" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 6/10 June 11, 2026 Nice and smooth. In general I use it web, but I installed the desktop app, which actually does nothing useful. It was a dissapointment. Anything you do it opens you a new browser window which is honestly stupid. Pros It takes good notes, I like the way it makes the summaries and the variety of formats it can generate the meetings to download. Cons Sometimes it doesn't recognize right who is saying what. This is not cool, because some times the action item is to the wrong person. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/197037/Fireflies/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Popular comparisons [Gong.io vs Fireflies](https://www.capterra.com/compare/157969-197037/Gong-io-vs-Fireflies)[Outreach vs Fireflies](https://www.capterra.com/compare/159318-197037/Outreach-vs-Fireflies) [Apollo.io vs Fireflies](https://www.capterra.com/compare/158696-197037/Apollo-vs-Fireflies)