---
title: "Fireflies Software Pricing, Alternatives & More 2026 | Capterra"
description: "With the help of Capterra, learn about Fireflies Software - reviews, pricing plans, popular comparisons to other Call Recording products and more."
source_url: "https://www.capterra.com/p/197037/Fireflies/"
page_type: "product"
language: "en"
---

# 

 Fireflies Software Review 2026: Features, Integrations, Pros & Cons

Last updated on July 22, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Users](#users)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews)

Fireflies

## What is Fireflies?

Fireflies is an AI meeting assistant that records, transcribes, summarizes, and analyzes team conversations across video conferencing platforms. It captures meeting content via an AI bot for live calls, a Chrome extension for Google Meet, mobile and desktop apps, phone dialer integrations like Aircall, and by processing MP3/MP4 files. Transcriptions support 100+ languages with automatic detection and speaker identification. Post-meeting summaries highlight key points, action items, and notes. Features include intelligent search by phrases and timestamps, AskFred for analytical meeting insights, and Live Assist for real-time coaching. Analytics cover talk time, sentiment, and topic tracking. Fireflies integrates with 200+ tools, including CRMs and Slack, and ensures enterprise-grade security with SOC 2 Type II compliance, GDPR adherence, and private cloud storage.

## What is Fireflies used for?

[Call Recording](https://www.capterra.com/call-recording-software/)[Conversation Intelligence](https://www.capterra.com/conversation-intelligence-software/)[AI Meeting Assistants](https://www.capterra.com/ai-meeting-assistants-software/)

Top alternative

Featured

Overall rating

Based on 735 user reviews

Reviews sentiment

Positive

100%

Neutral

0%

Negative

0%

Pros & cons

Enhanced daily productivity tools

Significant time reduction benefits

Complex and costly pricing structure

Recurring technical and accuracy problems

### Starting price

Free trial not available

Capterra Shortlist charts the highest-rated and most popular products...

Our "Best of" badge program showcases products with the highest ratings...

Our "Best of" badge program showcases products with the highest ratings...

Do you work for Fireflies?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://fireflies.ai&name=Fireflies)

## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### Fireflies

4.9 (735)

VS.

[5.0 (7)](https://www.capterra.com/p/10022202/Sales-Ask/#reviews)

Starting Price

Contact vendor

Starting Price

$160

Per User, Per Month

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

4.8 (735)

Ease Of Use

5.0 (561)

Value For Money

4.6 (715)

Value For Money

5.0 (306)

Customer Service

4.5 (648)

Customer Service

5.0 (329)

## Fireflies alternatives

[Gong.io](https://www.capterra.com/p/157969/Gong-io/)

[4.8 (561)](https://www.capterra.com/p/157969/Gong-io/reviews/)

Starting price

Contact vendor for pricing

Pricing Options

Free Trial

Free Version

User Rating

98%

of reviewers

rated it above 4 stars

[Learn More](https://www.capterra.com/p/157969/Gong-io/)

[Ringover](https://www.capterra.com/p/169627/RingOver/)

[4.7 (884)](https://www.capterra.com/p/169627/RingOver/reviews/)

Starting price

$29.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

96%

of reviewers

rated it above 4 stars

[Learn More](https://www.capterra.com/p/169627/RingOver/)

[Outreach](https://www.capterra.com/p/159318/Outreach/)

[4.4 (311)](https://www.capterra.com/p/159318/Outreach/reviews/)

Starting price

Contact vendor for pricing

Pricing Options

Free Trial

Free Version

User Rating

90%

of reviewers

rated it above 4 stars

[Learn More](https://www.capterra.com/p/159318/Outreach/)

[Dialpad](https://www.capterra.com/p/190976/Dialpad-Sell/)

[4.2 (570)](https://www.capterra.com/p/190976/Dialpad-Sell/reviews/)

Starting price

$27.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

82%

of reviewers

rated it above 4 stars

[Learn More](https://www.capterra.com/p/190976/Dialpad-Sell/)

[View all alternatives](https://www.capterra.com/p/197037/Fireflies/alternatives/)

## FAQs about Fireflies

Overview

### What problems does Fireflies solve?

Fireflies solves manual note-taking, missed action items, and hard-to-search meeting records by turning calls, interviews, and consultations into accurate transcripts, summaries, and owner-assigned tasks. Project managers, sales teams, consultants, recruiters, executive assistants, and remote teams use it to improve follow-up, accountability, and handoffs across tools like CRM and project management systems.

Answer based on 221 reviews

Overview

### Which roles and teams benefit most from Fireflies?

Fireflies is most used by executives, founders, consultants, and project managers who need accurate meeting records without manual note-taking. Leadership teams use it to capture decisions and follow-ups, client-facing professionals rely on it for call documentation, and operations or project leads use it to track action items and keep teams aligned.

Answer based on 735 reviews

Overview

### What company size and industries is Fireflies built for?

Fireflies is built mainly for small businesses, which make up 93% of reviewers, especially in Information Technology and Services and Marketing and Advertising at 9% each. It serves sales, recruiting, marketing, product, engineering, healthcare, real estate, and financial services teams, with call recording as the most common use case.

Answer based on 735 reviews

Features and Usability

### What are the key features of Fireflies?

Fireflies includes core meeting management features like automatic meeting recording, meeting transcription, meeting notes, and AI meeting summaries. Differentiating features include transcript search, action item tracking, real-time language translation, and integrations with Zoom, Microsoft Teams, Slack, and CRM systems for sharing notes and follow-up.

Answer based on 450 reviews

Integrations

### Which third-party tools and platforms does Fireflies integrate with?

Fireflies connects natively to Microsoft Teams, Zoom Workplace, Google Meet, Google Calendar, Google Drive, and Notion. Reviewer mentions also confirm use with Slack. These integrations center on meeting platforms, scheduling, document storage, and workspace tools, with Microsoft Teams appearing most often in user feedback.

Answer based on 114 reviews

Getting Started and Support

### How easy is it to onboard and train a team on Fireflies?

Fireflies is generally quick to onboard, with an intuitive interface that most team members can start using with little or no formal training. Reviewers say nontechnical users ramp up fast, while admins and multi-platform users need more time for auto-join rules, integrations, and custom setups. Training appears to rely mainly on tutorials and support.

Answer based on 27 reviews

Security

### How does Fireflies handle data security and access control?

Fireflies uses default privacy settings that keep meeting content from training its AI and restrict access to the owner, with role-based permissions, attendee permission to join, and visible join notifications plus an option to leave for privacy. Reviewers also mention SOC 2, GDPR, and HIPAA, but note confusing privacy settings and occasional sharing concerns.

Answer based on 23 reviews

Features and Usability

### How well does Fireflies help manage meetings?

Fireflies helps teams manage meetings by recording calls, creating summaries, tracking action items, and making past discussions easy to revisit. Sales teams, consultants, leaders, and small organizations value the reduced note-taking burden and searchable history, though some users find meeting invite controls, export options, and certain integrations less convenient.

Answer based on 450 reviews

Features and Usability

### How accurate is Fireflies for meeting transcription?

Fireflies delivers reliable meeting transcription for many business conversations, with searchable transcripts, speaker tracking, and fast post-meeting notes. Consultants, sales teams, interviewers, and multilingual users often trust it for daily work, though some calls with crosstalk, heavy accents, jargon, or proper names still need manual cleanup before sharing externally.

Answer based on 361 reviews

## Who uses Fireflies?

Based on Capterra reviews from the past year

Talk to a software expert

to get a free software list  
tailored to your business needs

## Pros and Cons

Enhanced daily productivity tools

100% positive reviews out of 45

Most reviewers describe productivity and efficiency as greatly improved through automation, streamlined features, and reduced manual effort.

Darren S.

Managing Director, 1 employee.

"Has been a game changer in saving time, drive efficiency and breaking my habit of using paper!"

Complex and costly pricing structure

40% negative reviews out of 85

Some users say pricing is high, with extra charges, confusing billing, and limited affordable options for occasional users.

Anonymous User

Publishing Operations, 1 employee.

"However, the pricing has been a barrier for some of them, though that may be because they don't take as many meetings as I do."

Significant time reduction benefits

100% positive reviews out of 43

Most reviewers report time saving as a major benefit, reducing repetitive tasks and improving overall organization.

Ana R.

Procurement Manager Operations, 10,001+ employees.

"Good tool and a time saver, a true added value for my activity and the high number of meetings I have weekly."

Recurring technical and accuracy problems

66% negative reviews out of 44

Some reviewers comment bugs and issues include misattributions, technical errors, and inaccuracies requiring manual corrections.

Sebastien C.

CEO, 2 - 10 employees.

"The text-based processing, regular errors regarding interlocutors, and recurring errors in processing sentence structures."

Seamless workflow connectivity

100% positive reviews out of 38

Most reviewers indicate workflow integration is smooth, fitting naturally with daily tools and minimizing disruptions.

Mutikanga M.

Founder, 1 employee.

"I liked how easy it is to use coming from both a non technical perspective and also as developer, the integration streamlined my workflows and handling all the todos with project management"

## Features

AI summary

Based on 2,757 Call Recording reviews

Capterra data shows that buyers of call recording software rank the following features as their top priorities:

-   **Recording** (**61%** of reviewers rated this feature as critical)
-   **Call Transcription** (**56%**)
-   **Conferencing** (**42%**)

Fireflies supports all three of the features reviewers value most: **Recording**, **Call Transcription**, and **Conferencing**. Together, these capabilities help businesses capture conversations, turn spoken discussions into searchable text, and connect participants in one place, allowing teams to keep accurate records, review calls faster, and improve follow-up after meetings.

Recording

4.9 (424)

98.35% of 424 reviewers that rated this feature as important or highly important

With Fireflies' recording feature, you can capture meetings automatically with clear audio, even in noisy or hybrid settings. Reviewers appreciate the reliability, seamless integration with MS Teams and Zoom, and the ability to revisit details or share recordings easily.

Call Transcription

4.8 (62)

96.77% of 62 reviewers that rated this feature as important or highly important

Voice conversion to text

Conferencing

4.7 (341)

94.13% of 341 reviewers that rated this feature as important or highly important

You benefit from Fireflies’ smooth integration with conferencing platforms like Zoom and Google Meet, enabling automatic meeting capture. Reviewers appreciate the seamless experience, accurate speaker identification, and the ability to share summaries and transcripts with participants.

Automatic Transcription

4.8 (429)

99.07% of 429 reviewers that rated this feature as important or highly important

Fireflies offers automatic transcription that saves you time by accurately capturing conversations, identifying speakers, and making meetings searchable. Users think it handles multiple languages well, is easy to edit, and significantly reduces manual note-taking.

Collaboration Tools

4.5 (262)

82.44% of 262 reviewers that rated this feature as important or highly important

Fireflies helps you share meeting notes, transcripts, and summaries with your team, keeping everyone aligned. Reviewers appreciate integrations with tools like OneNote and cloud storage, but some mention limitations for non-paid users or external collaborators.

CRM

4.3 (162)

77.16% of 162 reviewers that rated this feature as important or highly important

Fireflies gives you CRM integration to sync meeting notes and actions with platforms like Zoho CRM and HubSpot. Users say it streamlines follow-up and customer tracking, though some mention setup challenges or lack of integration with certain CRMs.

Fireflies 18 features

### All Features
- Action Item Tracking: Track the status of discussed/agreed tasks
- API: Application programming interface that allows for integration with other systems/databases
- Automatic Transcription: Fireflies offers automatic transcription that saves you time by accurately capturing conversations, identifying speakers, and making meetings searchable. Users think it handles multiple languages well, is easy to edit, and significantly reduces manual note-taking.
- Autonomous Task Execution: Completes tasks independently without constant human intervention
- Call Recording: Record the audio of phone conversations for quality assurance purposes
- Call Transcription: Voice conversion to text
- Collaboration Tools: Fireflies helps you share meeting notes, transcripts, and summaries with your team, keeping everyone aligned. Reviewers appreciate integrations with tools like OneNote and cloud storage, but some mention limitations for non-paid users or external collaborators.
- Conferencing: You benefit from Fireflies’ smooth integration with conferencing platforms like Zoom and Google Meet, enabling automatic meeting capture. Reviewers appreciate the seamless experience, accurate speaker identification, and the ability to share summaries and transcripts with participants.
- CRM: Fireflies gives you CRM integration to sync meeting notes and actions with platforms like Zoho CRM and HubSpot. Users say it streamlines follow-up and customer tracking, though some mention setup challenges or lack of integration with certain CRMs.
- Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics
- Decision Support: Tools that provide relevant information at specific times to support judgments and courses of action
- Meeting Notes: Create and share notes/annotations taken during meetings
- Real-Time Language Translation: Offers real-time language translation for multilingual participants
- Recording: With Fireflies' recording feature, you can capture meetings automatically with clear audio, even in noisy or hybrid settings. Reviewers appreciate the reliability, seamless integration with MS Teams and Zoom, and the ability to revisit details or share recordings easily.
- Sentiment Analysis: Categorize emotions expressed and identify if they are positive, negative or neutral
- Speech Recognition: Train your system to interpret and transcribe voice messages
- Third-Party Integrations: Set up connections to third-party platforms to improve business processes
- Transcript Search & Annotation: Allow users to search, edit, and highlight meeting moments

---

Get Advice

We can help you find the software with the features you need.

Features

4.7 (735)

4.7

Based on 735 reviews

## Pricing

Value for money

4.6 (715)

### Starting price

Free trial not available

Value for money

4.6 (715)

4.6

Based on 715 reviews

## Integrations

[

Google Drive](https://www.capterra.com/p/161425/Drive/)[

Zoom Workplace](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/)[

Google Meet](https://www.capterra.com/p/176572/Google-Hangouts/)[

Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)[

Google Calendar](https://www.capterra.com/p/213340/Google-Calendar/)[

Notion](https://www.capterra.com/p/186596/Notion/)[

Claude](https://www.capterra.com/p/10011218/Claude/)

Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

## Support, customer service and training options

Customer Service

4.5 (648)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

4.5 (648)

4.5

Based on 648 reviews

## User reviews

Overall rating

4.9

Based on 735 reviews

Filter by rating

5(655)

4(77)

3(1)

2(1)

1(1)

Mentioned topic

Sorted by most recent

SW

Seth W.

Grant Specialist

Non-Profit Organization Management

### "Turns meetings into deliverables - From conversation to finished work, faster"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

July 1, 2026

Overall it's become one of the most valuable tools in my consulting practice. For a lean firm juggling multiple client engagements, being able to trust that every conversation is captured, searchable, and ready to turn into deliverables is real leverage, not just a convenience. It's changed how I work — I stay present in meetings, produce summaries faster, and have a searchable record I can return to weeks later when a question comes up about what was decided. The occasional transcription cleanup is a minor cost against how much time and mental load it saves.

Pros

The reliability of the transcription is what won me over. As a grant writing and fundraising consultant, I'm in client, funder, and partner meetings constantly, and the details discussed become deliverables and commitments — so accuracy isn't optional. Fireflies lets me stay fully engaged in the conversation instead of splitting my attention to take notes, and I trust that every word is captured. The transcripts are searchable and ready to work from the moment a call ends, which means I can turn them into clean meeting summaries and action-item lists for clients almost immediately. It's also unlocked work I couldn't take on before, like long-form interviews and oral histories that move straight from recording to finished written pieces without the manual transcription bottleneck.

Cons

Transcription accuracy dips with heavy crosstalk, strong accents, or a lot of industry-specific jargon and proper nouns, so I still have to review and clean up names and technical terms before anything client-facing goes out. The bot joining calls can also feel intrusive in more sensitive or informal conversations, and I occasionally wish the speaker labeling were sharper when several people are on a call.

Switched from

[Adobe Acrobat Reader](https://www.capterra.com/p/170833/Acrobat-Reader-DC/)

Fireflies is more reliable and easier to use.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

AN

Anonymous User

Founder

Events Services

### "Satisfied - Worth a Recommendation"

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

4.0

4.0

Likelihood to Recommend

8/10

June 30, 2026

I've just started using it; it's been two months. So far, the experience is good. However, I will review it in detail soon.

Pros

The transcript creation in real-time and the efficiency in delivering the final output. Found the experience good.

Cons

Presently, nothing wrong. I still have to dive deeply into the application to find out if there are any cons, or rather, areas of improvement needed.

Switched from

[Otter](https://www.capterra.com/p/202799/Otter/)

Nothing special, I just wanted to give Fireflies a try.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Sue H.

VP, Acct Mgmt and Marketing

Information Technology and Services

### "Fireflies - effective meeting recording app with prep, notes, next steps"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

June 29, 2026

Excellent - from start to finish. We were looking for an app that would record meeting, give us meeting notes, and provide Next Steps. Fireflies does exactly that, and does it well!

Pros

Great value, easy to use, and especially love the meeting notes and recaps. Fireflies helps me prepare for a meeting AND finish with a follow up. I can write effective emails to the client and avoid dropping any balls.

Cons

Hard to say - it's all so good. I struggle with the integration with Hubspot, but I think it's more me ... ugh.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Peter M.

Consultant

Information Technology and Services

### "Excellent tool for meeting capture and transcription"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

June 25, 2026

Great tool, fair and transparent pricing, does the job beautifully. Good multi-language support as well - even when changing languages during a meeting.

Pros

Easy to install, configure and use. Quick, responsive, transcripts generated within a few minutes. Friendly, accessible user interface, and solid desktop and mobile apps.

Cons

Only one thing: it doesn't seem possible to use it on mobile to record and transcribe calls, which is a shame - this would be very helpful.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

DS

Dinesh S.

President

Information Technology and Services

### "Your Personal Calendar Assistant"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

4.0

4.0

Likelihood to Recommend

9/10

June 25, 2026

Its good so far.Its easy to use and i liked the feature where it condenses the message and joins on your behalf.

Pros

Its good so far.Its easy to use and i liked the feature where it condenses the message and joins on your behalf.

Cons

It misses the fillers in Hindi. There should be a functionality where it translates to english and then documents. Should have more AI Credits

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

AE

Alvim E.

CEO

Information Technology and Services

### "Fireflies - Life changer"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

3.0

3.0

Likelihood to Recommend

10/10

June 25, 2026

Easy to onboard and use and I have been looking at the other live tools that I can use during meetings with my team and expanding this use case into our company's workflows and engagement with external parties too

Pros

Fireflies was life-changing for me personally, coming in with its notes-taking AI tools during a crunch period for me as I was handling board meetings along with shareholder updates. The concise summary saved myself so much time and convenience for something that usually took me at least 1 hour in consolidating board meeting minutes which I personally manage as notes which I then convert into slides for board decks. Highly convenient and easy to use and I'm now getting Fireflies more involved in my day-to-day workflows which I am sure there are so much more it could do further to unlock more productivity for myself. Highly recommended and have been sharing this across to my own company and colleagues along with friends too to take up!

Cons

So far nothing that I didnt like about it. It's been easy to onboard and amazing to use. I cannot recommend it anymore

Alternatives considered

[Adobe Acrobat Reader](https://www.capterra.com/p/170833/Acrobat-Reader-DC/)

Reasons for choosing Fireflies

Fireflies was a better product in terms of features and ease of use, pricing played a part too

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

MW

michael W.

President

Marketing and Advertising

### "Fireflies is Fire!"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

June 24, 2026

Amazing. No complaints. Staff loves it, great to have a central database that we all share for meetings.

Pros

Super easy to use and records even when not on a meeting as long as invited. Love the summary transcripts and to dos for each staff at the end of meetings. Super accurate.

Cons

AI is not enabled in pro for some custom features like naming files based on meeting summary. Credits are burned quickly. Not sycned with Microsoft 365 outlook, calendar, sharepoint completely.

Switched from

[Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)

not available or easy on android and no recording without video.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

AJ

Alberto Jr. V.

Founder

Renewables & Environment

### "Schedule, Recording, Cost, AI Summary"

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

5.0

5.0

Customer Service

4.0

4.0

Likelihood to Recommend

9/10

June 24, 2026

affordable AI note taking platform, it offers good value though it can still be pulled down. I upgraded recently, which i still need to check if i earned a saving and was not double billed.

Pros

it automatically joins my schedules on teams and google calendar. the AI summary is very insightful, it now has the recording button, which I suggested during my first use when it was not able to record the sound through the sound device, it only records through the mic.

Cons

cost. i believe it could be lower. there are times the calendar is confusing. you cannot see a calendar at all. ther are too many icons such home, meeting status, and meeting.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

RG

Reon G.

Director

Wholesale

### "Loving Fireflies "

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

June 24, 2026

Bit of a game changer for me and my team members. Improving communication, accountability and outcomes

Pros

Easy to use, saves so much time and allows me time to do other things. It allows meet to keep track of meeting minutes, clarity of actions and ownership of those. Also like the fact it helps with meeting prep with a reminder of previous actions to follow up

Cons

So far so good, no issues

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

LC

Levent C.

Head of Sales

Renewables & Environment

### "Useful Notetaking App"

4.0

Overall Rating

4.0

4.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

1.0

1.0

Likelihood to Recommend

7/10

June 23, 2026

Pretty decent so far. Do feel like I need to spend more time exploring to find other useful tools or not worry about some extraneous functionality.

Pros

It captures meeting notes and provides summaries with action items. Also lets me recap each day the next morning which I find useful to catch up on other company meetings as well.

Cons

AI token usage optimization - the customer support I tried to get has been slightly lackluster as I wasn't able to find a human to help me.

Alternatives considered

[Otter](https://www.capterra.com/p/202799/Otter/)

Reasons for choosing Fireflies

Good functionality and price/performance

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

[View all Reviews](https://www.capterra.com/p/197037/Fireflies/reviews/)

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