# Fireflies Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Fireflies Software - reviews, pricing plans, popular comparisons to other Call Recording products and more. Source: https://www.capterra.com/p/197037/Fireflies --- # Fireflies Software Review 2026: Features, Integrations, Pros & Cons Last updated on April 30, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Users](#users)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Fireflies ## What is Fireflies? Cloud-based platform that helps automate meeting notes, record, transcribe and search through calls to discover insights. ## What is Fireflies used for? [Call Recording](https://www.capterra.com/call-recording-software/)[Conversation Intelligence](https://www.capterra.com/conversation-intelligence-software/) Top alternative Featured Overall rating Based on 612 user reviews Reviews sentiment Positive 100% Neutral 0% Negative 0% Pros & cons Significant time reduction Enhanced daily work performance Recurring technical and accuracy problems Contact vendor for pricing Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Fireflies?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://fireflies.ai&name=Fireflies) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Fireflies 4.9 (612) VS. [5.0 (7)](https://www.capterra.com/p/10022202/Sales-Ask/#reviews) Starting Price Contact vendor Starting Price $160 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.8 (612) Ease Of Use 5.0 (560) Value For Money 4.5 (592) Value For Money 5.0 (305) Customer Service 4.5 (531) Customer Service 5.0 (328) ## Fireflies alternatives [Gong.io](https://www.capterra.com/p/157969/Gong-io/) [4.8 (560)](https://www.capterra.com/p/157969/Gong-io/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/157969/Gong-io/) [Outreach](https://www.capterra.com/p/159318/Outreach/) [4.4 (308)](https://www.capterra.com/p/159318/Outreach/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/159318/Outreach/) [Apollo.io](https://www.capterra.com/p/158696/Apollo/) [4.5 (390)](https://www.capterra.com/p/158696/Apollo/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/158696/Apollo/) [Eric.ai](https://www.capterra.com/p/10026023/Eric-ai/) [4.9 (15)](https://www.capterra.com/p/10026023/Eric-ai/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/10026023/Eric-ai/) [View all alternatives](https://www.capterra.com/p/197037/Fireflies/alternatives/) ## Who uses Fireflies? Based on Capterra reviews from the past year Talk to a software expert to get a free software list tailored to your business needs ## Pros and Cons Significant time reduction 100% positive reviews out of 41 Most reviewers report time saving as a major benefit, reducing manual work and streamlining meeting documentation. Ana R Procurement Manager Operations, 10,001+ employees. "Good tool and a time saver, a true added value for my activity and the high number of meetings I have weekly." Recurring technical and accuracy problems 66% negative reviews out of 38 Some reviewers describe bugs and issues like name errors, inaccurate summaries, and occasional interface glitches that require manual corrections. Sebastien C CEO, 2 - 10 employees. "The text-based processing, regular errors regarding interlocutors, and recurring errors in processing sentence structures." Enhanced daily work performance 100% positive reviews out of 38 Most reviewers describe productivity and efficiency gains from reduced administrative tasks, faster workflows, and improved project management. Darren S Managing Director, 1 employee. "Has been a game changer in saving time, drive efficiency and breaking my habit of using paper!" Seamless workflow connectivity 100% positive reviews out of 34 Most reviewers indicate workflow integration enables smooth adoption, fits into daily routines, and supports multiple tools without extra effort. Mutikanga M Founder, 1 employee. "I liked how easy it is to use coming from both a non technical perspective and also as developer, the integration streamlined my workflows and handling all the todos with project management" ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Automatic Transcription 4.8 (359) 99.16% of 359 reviewers that rated this feature as important or highly important It gives you instant, searchable transcripts with high accuracy, supporting multiple languages and accents. Some reviewers find this saves significant time, makes meetings actionable, and enables easy review, though a few mention minor inaccuracies or the need for occasional editing. Recording 4.9 (342) 98.83% of 342 reviewers that rated this feature as important or highly important With this capability, you can capture meetings automatically and reliably, even in noisy or hybrid environments. Reviewers appreciate the clear audio quality, seamless integrations with Teams, Zoom, and Google Drive, and the ease of reviewing or sharing recordings for accurate follow-up. Conferencing 4.7 (291) 94.85% of 291 reviewers that rated this feature as important or highly important Fireflies offers seamless integration with conferencing platforms, joining meetings automatically and capturing all participants. Users think this saves time, makes meetings more productive, and ensures accurate notes and transcripts, especially for remote teams and multi-speaker sessions. Collaboration Tools 4.5 (229) 81.22% of 229 reviewers that rated this feature as important or highly important Fireflies helps you share meeting notes, transcripts, and action items with your team, improving alignment and follow-through. Reviewers indicate it’s easy to share outputs, integrates with tools like OneNote, and supports remote teamwork, though some mention access limitations for non-paid users. CRM 4.3 (141) 78.01% of 141 reviewers that rated this feature as important or highly important You can sync meeting data with CRMs like Zoho, Hubspot, and Pipedrive, making customer history and follow-up easier. Some users say integration is straightforward and valuable for tracking, but others report missing integrations or redundancy with other CRM tools. Call Recording 4.8 (77) 98.70% of 77 reviewers that rated this feature as important or highly important Record the audio of phone conversations for quality assurance purposes Fireflies 8 features Application programming interface that allows for integration with other systems/databases It gives you instant, searchable transcripts with high accuracy, supporting multiple languages and accents. Some reviewers find this saves significant time, makes meetings actionable, and enables easy review, though a few mention minor inaccuracies or the need for occasional editing. Record the audio of phone conversations for quality assurance purposes Fireflies helps you share meeting notes, transcripts, and action items with your team, improving alignment and follow-through. Reviewers indicate it’s easy to share outputs, integrates with tools like OneNote, and supports remote teamwork, though some mention access limitations for non-paid users. Fireflies offers seamless integration with conferencing platforms, joining meetings automatically and capturing all participants. Users think this saves time, makes meetings more productive, and ensures accurate notes and transcripts, especially for remote teams and multi-speaker sessions. You can sync meeting data with CRMs like Zoho, Hubspot, and Pipedrive, making customer history and follow-up easier. Some users say integration is straightforward and valuable for tracking, but others report missing integrations or redundancy with other CRM tools. Assembly of graphs and charts for visualizing and tracking statistics/metrics With this capability, you can capture meetings automatically and reliably, even in noisy or hybrid environments. Reviewers appreciate the clear audio quality, seamless integrations with Teams, Zoom, and Google Drive, and the ease of reviewing or sharing recordings for accurate follow-up. Get Advice We can help you find the software with the features you need. Features 4.7 (612) 4.7 Based on 612 reviews ## Pricing Value for money 4.5 (592) ### Starting price Contact vendor for pricing Free trial not available Value for money 4.5 (592) 4.5 Based on 592 reviews ## Integrations [ Google Drive](https://www.capterra.com/p/161425/Drive/)[ Zoom Workplace](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/)[ Google Meet](https://www.capterra.com/p/176572/Google-Hangouts/)[ Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)[ Google Calendar](https://www.capterra.com/p/213340/Google-Calendar/)[ Notion](https://www.capterra.com/p/186596/Notion/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.5 (531) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.5 (531) 4.5 Based on 531 reviews ## User reviews Overall rating 4.9 Based on 612 reviews Filter by rating 5(549) 4(61) 3(1) 2(0) 1(1) Mentioned topic Sorted by most recent Anne D. content strategy Internet ### "Save time to focus on production" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 April 28, 2026 Pros I like the quality of the transcripts and summaries even when the sound quality is poor during the call. Cons Starting a recording unexpectedly can be complicated. Keyboard shortcuts could be a very good option. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JA John a. MANAGEMENT TRAINEE Logistics and Supply Chain ### "Great platform - 100% recommend " 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 April 28, 2026 my overall experience with fireflies has been extremely positive and rewarding. it has helped me get ahead at work not missing a detail or instruction. I would recommended everyone to use this platform at work and school Pros IT has helped me to get through meetings and understand my work better. I have ADHD so this is a tool that helps me catch up with my coworkers and boss Cons perhaps the recording and downloading to desktop feature could be easier integration for easy and convenience Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. TS tali s. NA Writing and Editing ### "good transcript" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 2.0 2.0 Likelihood to Recommend 6/10 April 28, 2026 Pros good transcript. knows how to produce a good summary. I upload audio and get it summarised. So for studies it's good Cons The fact that it gets stuck in the waiting room or needs to be admitted makes it hard to use and reduces the reliability Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AB Antje B. Business Consulting Management Consulting ### "Mein täglicher Begleiter" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 28, 2026 einfach eine gute Entscheidung - es hilft und unterstützt mich im Business ohne nervige Funktionen. Es ist ein sehr zuverlässiger und deswegen auch ein täglicher Begleiter! Pros Super Einfach, Sprachenübergreifend (ich arbeite mit vielen Fremdsprachen). Die Smartphone App ist für mich ein täglicher Begleiter. Außerdem werden die Aufgaben in mein Outlook direkt eingetragen. Es geht nichts mehr verloren. Ich kann die Protokolle aus Fireflies für weitere Aufgaben KI Unterstützt einpflegen. Es hat eine Claudeanbindung, die mir mein Leben erleichtert. Der Support ist toll. Cons es gibt eigentlich keine - das Einzige, was mir einfällt ist, dass die Bewertung der Emotionen nicht für den deutschsprachigen Raum funktionier (ich vermute noch nicht ;-)). Alternatives considered [Microsoft 365](https://www.capterra.com/p/227157/Microsoft-365/) Reasons for choosing Fireflies viel zu kompliziert, nicht automatisiert genug und die Protokolle sind nicht so cool Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Dakalo M. Student Education Management ### "Great software for transcribing " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 26, 2026 Overall, it is easy to use. You can easily import audio and transcribe, and you can easily use AI to get insights into your meetings. Works great on both online and in-person meetings. Pros Transcribes very well and accurately. It also provides a great summary of the meeting/recording, whilst getting the action or tasks and dates clearly stipulated. It also gets the tasks correctly to the assigned person Cons The free account is limited. Also, when there are many people talking, sometimes the software does not get the participants correctly if you label speakers. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AU Anonymous User CEO Financial Services ### "Excellent AI meeting recorder" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 April 26, 2026 Excellent! Easy to use, great to find past meetings and non intimidating. Easy to search as well. Thank you Pros Simplicity. Accuracy. Great way to keep archive of all meetings and notes. Easy to search for prior meetings. Cons Pre Settings for meetings on website could be easier and more user friendly to set up in advance. Fopr some reason only joins my Teams meetings, not google meets. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AF Andy F. Renovation Consultant Construction ### "Fireflies AI from a sales reps perspective" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 April 26, 2026 Very good. Its becoming an essential part of my workflow. I find that I am more engaged in client calls when I don't have to take notes and Fireflies does a much better job than I. Pros Works seamlessly with online meetings and I also use it to record my initial phone conversations with clients. I simply use a noise cancelling speakerphone and good quality microphone. The AI summaries are excatly what I need and I use them frequently to refresh my memory of prior conversations. I also like the live transcription which allows me to go back and clarify something that was said prior Cons They dont give enough AI credits for the membership levels. Its a bit confusing to use at the beginng but once you are up and running its great. They have a lot of tutorials to help with the learning curve Switched from [Otter](https://www.capterra.com/p/202799/Otter/) They didnt have the audio recording so I was unable to link to the live conversation Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Fabiano T. director Commercial Real Estate ### "very good notetaker. expecially for non organized people" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 April 26, 2026 very good, great experience. That made it possible to rely on very good class/meeting notes and then interact with other Ai models to study or elaborate on a work project. It changes a lot for a person like me who didn't like to take notes during live meetings Pros very useful in transcribing and note-taking during meetings and classes. that make it possible to effectively report to customers and colleagues and interactions with other Ai models. it changes a lot for a person like me who didn't like to take notes during live meetings Cons The boot is visible for the meetings. It may soon be possible to have it without being visible; it looks in beta difficulties when you use different emails or browsers to attend calls Switched from [Tactiq](https://www.capterra.com/p/196174/Tactiq/) more complete. but still using tactiq time to time because of the non-visible boot. Alternatives considered [Otter](https://www.capterra.com/p/202799/Otter/) [Whistle Messaging](https://www.capterra.com/p/181980/Whistle/) Reasons for choosing Fireflies Don't remember exactly, but i think it has better language recognition in various languages after some attempts, and it was complete Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JK Jon K. ceo Food & Beverages ### "Good tool for company executive" 5.0 Overall Rating 5.0 5.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 10/10 April 25, 2026 good. I manage teams in sales/marketing, production/operations, compliance/legal, administration/finance/accounting. it helps Pros Good for multiple languages, good transcription. This is an app that I use regularly to manage multiple teams. Cons hard to navigate through app. I told my assistant to upgrade to paid version and we couldnt find the button. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Nicolas N. Principal Management Consulting ### "a great efficiency tool for note taking and " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 April 23, 2026 overall a good experience. Notes cannot be fully relied on if an international speaker is part of the conversation Pros easy to learn. Efficient note taking creating great efficiencies. Pre-meeting reminders of past topics to reconsider is very useful as well. Cons misidentification of speakers when connecting into a conference room, which makes follow up and notes accuracy somewhat difficult. the system is often challenged by international accent which leads to questionable notes Switched from [Otter](https://www.capterra.com/p/202799/Otter/) a more accurate note taker and call intelligence Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/197037/Fireflies/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Popular comparisons [Gong.io vs Fireflies](https://www.capterra.com/compare/157969-197037/Gong-io-vs-Fireflies)[Outreach vs Fireflies](https://www.capterra.com/compare/159318-197037/Outreach-vs-Fireflies) [Apollo.io vs Fireflies](https://www.capterra.com/compare/158696-197037/Apollo-vs-Fireflies)  Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)