--- title: "Fireflies Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Fireflies the right Call Recording solution for you? Explore 735 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/197037/Fireflies/reviews/" page_type: "reviews" language: "en" publication_date: "2026-09-29" --- Fireflies 4.9 (735) [View alternatives](https://www.capterra.com/p/197037/Fireflies/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated September 29th, 2026 # Reviews of Fireflies Ease of use 4.8 Customer Service 4.5 ## Pros and Cons in Reviews Seva U Founder CEOInformation Technology and Services, 11 - 50 employeesUsed the software for: 6-12 months. “Multilingual mode (when we speak in multiple languages at the same meeting), API just works with my Claude Code, video recording, speaker separation, Chrome extension (don't need to add anyone to the meeting to get an audio transcript).“ April 16, 2026 Lindsey T PresidentNon-Profit Organization Management, 2 - 10 employeesUsed the software for: 1-2 years. “One challenge I’ve experienced is finding older meetings when I have a high volume of calls. If I’m trying to locate a meeting from six or seven months ago, the search feature requires fairly specific keywords to surface the right recording. When you have hundreds of meetings logged, it can take a little extra time to track down exactly what you're looking for.“ February 19, 2026 Genisson F Project ManagerEducation Management, 51 - 200 employeesUsed the software for: 1-2 years. “Its accurate transcription, smart summaries, and seamless integrations save valuable time and help teams stay aligned, making collaboration faster, clearer, and far more efficient.“ May 17, 2026 Chioma I Communications ExecutiveMarketing and Advertising, 11 - 50 employeesUsed the software for: Less than 6 months. “Also, the limited free plan and occasional issues like aggressive default settings (e.g., auto-joining meetings) or poor customer support were frustrating.“ April 22, 2026 MB Michiel B Managing Director and Practising LawyerLegal Services, 11 - 50 employeesUsed the software for: More than 2 years. “It is also extremely useful when used together with other AI tools, such as ChatGPT. Once a meeting has been transcribed and summarised, I can extract action items, prepare follow-up correspondence, draft reports, identify key issues and generally move matters forward much more efficiently.“ June 11, 2026 SW Seth W Grant SpecialistNon-Profit Organization Management, 2 - 10 employeesUsed the software for: 1-2 years. “The bot joining calls can also feel intrusive in more sensitive or informal conversations, and I occasionally wish the speaker labeling were sharper when several people are on a call.“ July 1, 2026 Chioma I Communications ExecutiveMarketing and Advertising, 11 - 50 employeesUsed the software for: Less than 6 months. “My overall experience with Fireflies was positive—it's a powerful AI notetaker that boosts productivity through accurate transcriptions, smart summaries, and task extraction, earning high ratings like 4.9/5 on Capterra. While limitations like cost and occasional inaccuracies exist, its intuitive UI and time-saving features make it ideal for frequent meetings, though less so for budget-conscious solos.“ April 22, 2026 Sebastien C CEOMusic, 2 - 10 employeesUsed the software for: Less than 6 months. “The text-based processing, regular errors regarding interlocutors, and recurring errors in processing sentence structures.“ February 10, 2026 ## Showing most helpful reviews Showing 1-25 of 735 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Joe G. CEO Professional Training & Coaching Used the software for: 1-2 years ### "Fireflies: The Meeting Intelligence Tool That Shows Up Everywhere You Do" May 27, 2026 5.0 Fireflies has become non-negotiable in my workflow. It's elevated the quality of my work, sharpened my accuracy, and meaningfully improved my productivity — and that's not a combination you find often in a single tool. Pros The standout advantage is seamless cross-platform integration — it shows up regardless of which meeting platform or tech stack I'm using, which eliminates an entire category of friction. Add in strong AI capabilities that deliver multiple perspectives on your conversations, and you're getting genuine intelligence — not just transcription. For the price point, the value-to-capability ratio is hard to beat. Cons The one gap worth noting: CRM integration is limited. As a Pipedrive user, I'd welcome a deeper native connection. It's not a dealbreaker, but it's the obvious next step for teams who live in their CRM Switched from [Zoom Workplace](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/) Zoom didn't go across multiple meeting platforms. Review Source SW Seth W. Grant Specialist Non-Profit Organization Management Used the software for: 1-2 years ### "Turns meetings into deliverables - From conversation to finished work, faster" July 1, 2026 5.0 Overall it's become one of the most valuable tools in my consulting practice. For a lean firm juggling multiple client engagements, being able to trust that every conversation is captured, searchable, and ready to turn into deliverables is real leverage, not just a convenience. It's changed how I work — I stay present in meetings, produce summaries faster, and have a searchable record I can return to weeks later when a question comes up about what was decided. The occasional transcription cleanup is a minor cost against how much time and mental load it saves. Pros The reliability of the transcription is what won me over. As a grant writing and fundraising consultant, I'm in client, funder, and partner meetings constantly, and the details discussed become deliverables and commitments — so accuracy isn't optional. Fireflies lets me stay fully engaged in the conversation instead of splitting my attention to take notes, and I trust that every word is captured. The transcripts are searchable and ready to work from the moment a call ends, which means I can turn them into clean meeting summaries and action-item lists for clients almost immediately. It's also unlocked work I couldn't take on before, like long-form interviews and oral histories that move straight from recording to finished written pieces without the manual transcription bottleneck. Cons Transcription accuracy dips with heavy crosstalk, strong accents, or a lot of industry-specific jargon and proper nouns, so I still have to review and clean up names and technical terms before anything client-facing goes out. The bot joining calls can also feel intrusive in more sensitive or informal conversations, and I occasionally wish the speaker labeling were sharper when several people are on a call. Switched from [Adobe Acrobat Reader](https://www.capterra.com/p/170833/Acrobat-Reader-DC/) Fireflies is more reliable and easier to use. Review Source SP Sarah P. VP Innovation Marketing and Advertising Used the software for: Less than 6 months ### "Deceptive business practices - be very careful" June 4, 2026 2.0 I signed up for a free account to test the service before committing to a paid account. I signed up on the website, being told I had 800 minutes of stored minutes. After I hit 500 minutes, I was told I was over my limit and I then noticed my account had a 400 minute limit. I contacted customer service via email and was told this was wrong and should be 800 minutes and would be fixed soon. It wasn't, so ultimately, they escalated it to tech support but the number still did not change. In the mean time, I got my minutes down to 300 and proceeded, so I could get recent transcripts, expecting the number to be corrected. Then I got an email from a CS Rep stating that I only get 400 minutes as a new customer and the 800 was an old limit. I suggested that they change the website, then if this was truly an official change. I got in touch again today to see where we stood as I am now, again, over my 400 minute limit, and, despite the website (as of today, a week later), their chat bot (again, today), their initial review of my question via email, Google, review sites, all saying I should get 800 minutes of stored minutes, I am being told, again, that I get only 400 as I am a new customer and they changed the limit. I find this deceptive, as everyone/place EXCEPT this one CS rep tells me I should have 800 minutes. Even after pointing out that they still promise 800 minutes to new subscribers on their website. Additionally, the stored-minute limit is total storage, not a monthly allowance. That part makes sense, since it encourages users to regularly clean out their accounts. However, once the limit is reached, all transcription stops. I deleted several meetings, expecting that this would allow the system to transcribe older meetings so I could review them before deciding what else to delete. Instead, the system still will not transcribe any meetings, which effectively makes the service unusable. The only way I can get the summaries is to delete important meetings I need notes for or pay what now feels like a ransom. I was expecting to upgrade after a one month trial but these customer service issues reflect business practices I most likely will not support. Pros Getting notes on my meetings frees me up from writing everything down on paper and transcribing it. It works across my meeting platforms, so I do not have to rely on being in Zoom to get my notes. Summaries appear to be reasonably accurate, enough for my usage. Cons Customer service (chat bot and email only, no phone number and no access via FB) Deceptive practices - bait and switch on minute limits Storage limits / turning off transcription Mildly intrusive attendance in meeetings Review Source MB Michiel B. Managing Director and Practising Lawyer Legal Services Used the software for: 2+ years ### "Fireflies.ai has become an essential part of my professional workflow" June 11, 2026 5.0 Fireflies.ai has genuinely changed the way I work in my professional practice. I use it every day for online meetings, telephone calls and in-person consultations. I have never been particularly good at keeping detailed notes during meetings and historically relied far too heavily on memory. Fireflies has largely solved that problem for me by accurately transcribing and summarising meetings, calls and consultations. It is also extremely useful when used together with other AI tools, such as ChatGPT. Once a meeting has been transcribed and summarised, I can extract action items, prepare follow-up correspondence, draft reports, identify key issues and generally move matters forward much more efficiently. For my purposes, it offers excellent value for money and has become one of the most important tools in my daily workflow. I would highly recommend Fireflies.ai to professionals who attend regular meetings, take instructions, conduct consultations or need reliable records of discussions. It has saved me a significant amount of time and has improved the quality and consistency of my follow-up work. Pros Fireflies is accurate, efficient and very good value for money. The summaries are useful, the transcripts are generally reliable, and the platform has a strong range of features that make it easy to revisit discussions and identify action points. The mobile app is also extremely useful and, in my experience, just as effective as the desktop/browser-based version. Being able to record telephone calls and in-person meetings and then upload the audio for transcription and summary is particularly valuable. Cons The transcription is not always as strong when foreign languages are used, and it can sometimes become confused when languages are mixed in the same meeting. It also does not always add itself to meetings automatically. Another issue is that, where several team members are on the same call, the meeting is sometimes captured by another team member’s Fireflies agent rather than mine. This is manageable because I still have access to the summaries, but it does mean I have less functionality. In particular, I cannot always make changes to summaries and transcripts generated through someone else’s Fireflies agent. Alternatives considered [Otter.ai](https://www.capterra.com/p/202799/Otter/) Reason for choosing Fireflies I tested several AI meeting transcription solutions - and Fireflies was the superior solution. Review Source Patrik G. AI Solution Architect Information Technology and Services Used the software for: 6-12 months ### "A must-have tool for anyone who takes meetings seriously" April 10, 2026 5.0 Fireflies has become an indispensable tool in my daily work. I simply cannot walk into a meeting anymore without it running. The biggest benefit is that I can now fully focus on the people in the room and the actual content of the discussion, instead of frantically taking notes. Everything gets captured automatically, and the summaries let me review or share key points in minutes. It has genuinely improved both the quality of my meetings and my productivity afterwards. Pros Fireflies has completely changed the way I approach meetings. The automatic transcription and AI-generated summaries are incredibly accurate, and the integration into my workflow was seamless from day one. The ability to search through meeting transcripts and quickly find key decisions or action items saves me a significant amount of time every week. Setup was straightforward and the interface is intuitive. Cons Honestly, there is not much to complain about. Occasionally the bot joining the meeting might feel slightly intrusive to some participants who are not used to it, so a bit of onboarding for the team can help. Minor UX improvements could be made in the dashboard navigation, but nothing that affects the core functionality. Alternatives considered [Otter.ai](https://www.capterra.com/p/202799/Otter/)[tl;dv](https://www.capterra.com/p/10015832/tldv/)[Notion](https://www.capterra.com/p/186596/Notion/) Reason for choosing Fireflies I chose Fireflies over Notion's transcription feature primarily because of the quality of the AI-generated summaries. While Notion is my central hub for everything and its search capabilities are genuinely great, Fireflies wins when it comes to how it analyzes meeting content. The agent-based system understands context incredibly fast and delivers actionable insights right away - something Notion's transcription simply cannot match. Fireflies feels purpose-built for meeting intelligence, whereas Notion transcription is more of an add-on. For anyone who relies heavily on meetings, Fireflies is in a completely different league. Review Source muhammad aqeef rusydan M. IT PRESALES Information Technology and Services Used the software for: Less than 6 months ### "A Reliable and Time-Saving AI Tool That Makes Meetings More Organized and Efficient" April 13, 2026 5.0 Overall, my experience with Fireflies has been very positive. It has made meetings much easier to manage by automatically recording, transcribing, and organizing everything in one place. I no longer have to worry about missing important details or trying to multitask between listening and taking notes. The summaries and action items are especially helpful for quickly reviewing what was discussed and staying on track afterward. It also improves collaboration since I can easily share meeting notes with teammates, and everyone stays aligned without needing long follow-ups. The interface is quite user-friendly, and once everything is set up, it runs smoothly in the background without much effort. While there are small areas that could be improved, overall it feels like a reliable and practical tool that genuinely boosts productivity and saves time. Pros What I liked most about Fireflies is how effortless it makes capturing and organizing meeting information. It automatically records and transcribes conversations with impressive accuracy, which saves a lot of time compared to taking manual notes. I also appreciate how it highlights key points, action items, and important moments, making it easy to review meetings without having to replay everything. The search function is very helpful because I can quickly find specific topics or decisions across multiple meetings. Another thing I enjoy is the seamless integration with tools like Zoom, Google Meet, and Slack, which fits naturally into my workflow. Overall, it feels like having a smart assistant that ensures nothing important is missed while improving productivity and collaboration. Cons One thing I liked a bit less about Fireflies is that sometimes the transcription can miss or slightly misinterpret certain words, especially when there are strong accents, background noise, or multiple people talking at once. It’s usually still very usable, but I occasionally need to make small edits for clarity. Also, for longer meetings, the amount of information can feel a bit overwhelming at first, so it takes a little time to get used to navigating the summaries and highlights efficiently. Lastly, while the integrations are great, setting everything up perfectly across different tools can take a bit of initial effort. That said, these are fairly minor and don’t take away much from the overall experience. Switched from [tl;dv](https://www.capterra.com/p/10015832/tldv/) I made the switch because Fireflies is easy to use and helps simplify my workflow during meetings. It automatically records and transcribes conversations, which saves me time and effort compared to manual note-taking. The interface is straightforward, so I didn’t need much time to learn how everything works, and it integrates well with the tools I already use. Overall, it just makes meetings more efficient and less stressful to manage. Review Source AS Alex S. Founder Consumer Services Used the software for: 1-2 years ### "Need Fireflies everyday! " June 18, 2026 4.0 Overall good- automations need to be worked on a bit but otherwise its my favorite transcription tool. The visual dashboard is also very helpful. Pros I love how well it transcribes & the ease of adding it to my meetings. Its become a necessary tool I rely on for all my important meetings! Cons Its a bit glitchy when adding to google meet automatically, but adds seamlessly when I do it manually which is fine. Alternatives considered [Otter.ai](https://www.capterra.com/p/202799/Otter/) Reason for choosing Fireflies At this time, Fireflies is within my budget and is very accesible Switched from [Otter.ai](https://www.capterra.com/p/202799/Otter/) Fireflies is more accurate and way more user friendly Review Source AE Alvim E. CEO Information Technology and Services Used the software for: Less than 6 months ### "Fireflies - Life changer" June 25, 2026 5.0 Easy to onboard and use and I have been looking at the other live tools that I can use during meetings with my team and expanding this use case into our company's workflows and engagement with external parties too Pros Fireflies was life-changing for me personally, coming in with its notes-taking AI tools during a crunch period for me as I was handling board meetings along with shareholder updates. The concise summary saved myself so much time and convenience for something that usually took me at least 1 hour in consolidating board meeting minutes which I personally manage as notes which I then convert into slides for board decks. Highly convenient and easy to use and I'm now getting Fireflies more involved in my day-to-day workflows which I am sure there are so much more it could do further to unlock more productivity for myself. Highly recommended and have been sharing this across to my own company and colleagues along with friends too to take up! Cons So far nothing that I didnt like about it. It's been easy to onboard and amazing to use. I cannot recommend it anymore Alternatives considered [Adobe Acrobat Reader](https://www.capterra.com/p/170833/Acrobat-Reader-DC/) Reason for choosing Fireflies Fireflies was a better product in terms of features and ease of use, pricing played a part too Review Source AH Alice H. Founder Management Consulting Used the software for: 1-2 years ### "Easy to use, take voice notes too! " June 12, 2026 5.0 So far I really enjoy it thus I have renewed it for second year. I actually have Fathom too but found out only Fireflies can take my clients whatsapp voice notes which really help for me to use it for my work. Pros Easy to use and unlike other tool like Fathom, you guys can take whatsapp voice notes too! I also like that there are options to download full transcript or just the summary in many formats. Also love that it can be connected to Claude Code. Cons Cannot selectively pick those old transcripts that I want to download and delete. For eg, when the storage is full, I used the filter to have a list of past recordings but I cannot click which ones I want to select. This feature can help me with organising my work better. Switched from [Fathom](https://www.capterra.com/p/276054/Fathom/) As mentioned due to voice notes from whatsapp that i can upload. but quality of notes wise, Fathom is actually better! Review Source mW michael W. President Marketing and Advertising Used the software for: Less than 6 months ### "Fireflies is Fire!" June 24, 2026 5.0 Amazing. No complaints. Staff loves it, great to have a central database that we all share for meetings. Pros Super easy to use and records even when not on a meeting as long as invited. Love the summary transcripts and to dos for each staff at the end of meetings. Super accurate. Cons AI is not enabled in pro for some custom features like naming files based on meeting summary. Credits are burned quickly. Not sycned with Microsoft 365 outlook, calendar, sharepoint completely. Switched from [Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/) not available or easy on android and no recording without video. Review Source JR Jay R. Chief Operating Officer Real Estate Used the software for: 6-12 months ### "Have Fireflies on all the time." June 4, 2026 5.0 Very good. Much better than zoom and other transcripts. The way it paragraphs the content is much easier for AI to read later and turn into other useful info. Transcript companies need be thinking about how the text is going to be used later, not just the summary or transcript doc. Use does not end there. Fireflies has this right. Pros The AI transcription is almost flawless. We use it for Google Meets as well as voice recording meetings and company notes that turn into training and news. Cons Had to think a little to get it to auto-push to Google Drive, then to our company AI to create training prompts from the transcript, but we figured it out. Alternatives considered [Zoom Workplace](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/) Reason for choosing Fireflies It simply works better and it was simple to get going on, prior to learning all we needed to for our use case. Switched from [Zoom Workplace](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/) They are not intuitive, they are not very accurate, and they do not integrate well with our AI system. Review Source VR Verified Reviewer Publishing Operations Publishing Used the software for: Less than 6 months ### "Excellent transcription and smart notes, needs desktop app" February 13, 2026 5.0 Fireflies has been excellent for my workflow. The automated note generation captures important details without requiring manual configuration or prompts. After a month of regular use, I haven't experienced any productivity issues or friction in my daily operations. The accuracy and convenience have been strong enough that I've recommended it to colleagues. However, the pricing has been a barrier for some of them, though that may be because they don't take as many meetings as I do. For high-volume meeting schedules, the value proposition is clear. My only reservation about upgrading is the lack of a desktop application, which would eliminate the browser-based workflow and add offline access to notes which are critical features for my use case. Pros The browser extension is excellent since it captures meetings without taking up a seat. The generated meeting notes are the standout feature: transcription on one side, timestamped key points on the other, with click-to-jump functionality that makes referencing specific moments effortless. The transcription accuracy is impressive, even with heavy accents and non-native speakers. It catches words I miss in real time and handles multilingual conversations well, which is better than other tools I've tested. Cons I'd upgrade to a paid plan immediately if there were a desktop application. Opening a browser every time adds friction to an otherwise streamlined tool. A native desktop app with offline access to transcripts and meeting notes (audio files excluded) would be invaluable, especially when working with poor or no connectivity but still needing to reference notes and task assignments. Switched from [KRISP](https://www.capterra.com/p/10009184/KRISP/) I found it too expensive for my use case, although its best feature was it's noise cancelling options. Review Source VR Verified Reviewer CEO Writing and Editing Used the software for: 1-2 years ### "Fantastic for Staying Organized and Informed" December 12, 2025 5.0 My overall experience has been very positive. Fireflies has been fantastic for capturing notes, especially when I am focused on leading or contributing to key aspects of a meeting. It also attends meetings I am unable to join and provides clear summaries and updates, making it easy to stay informed and follow up effectively. Pros Fireflies is a helpful tool for capturing meetings efficiently. I especially appreciate the ability to automatically record meetings, generate transcripts, and create notes without distracting from the conversation. It saves time on follow-ups and ensures key insights and action items are not missed. Overall, it makes managing meetings and documentation much more streamlined. Cons The cost feels expensive compared to other meeting transcription tools, especially since some competitors or integrated options (for example within platforms like Zoom) can offer similar features at a lower price. The value may depend on how heavily you rely on the advanced AI summary features. Switched from [Otter.ai](https://www.capterra.com/p/202799/Otter/) Fireflies was recommended by a friend and she also shared how she and her team use it. Review Source LA Livi A. Owner E-Learning Used the software for: Less than 6 months ### "Best meeting transcription on the market." March 3, 2026 5.0 Ten out of Ten. I've never had transcriptions be so concise and comprehensive. Meeting takeaways vs an intimate closing I can email to meeting attendees is GOLD. Pros I love how intuitive the tool is regarding the important things in meetings.I asked it to do a detailed overview, and there were things that Fred (their AI) generated that greatly increased the quality of post-meeting communications with my students. I started using it to generate mini-guides for each week's training and my students love the guides. Cons After the 5th use case, it started doing weird markup that didn't translate well to Google. Not their fault, but I was thankful to have a detailed meeting overview. Alternatives considered [Fathom](https://www.capterra.com/p/276054/Fathom/)[Otter.ai](https://www.capterra.com/p/202799/Otter/) Reason for choosing Fireflies More value and capacity for daily use. It also did not require me to download an app to my device Switched from [ChatGPT](https://www.capterra.com/p/10009334/ChatGPT/) It did not review audio files and produce a transcription. I needed that service and found fireflies. Review Source Fabiano T. director Commercial Real Estate Used the software for: 6-12 months ### "very good notetaker. expecially for non organized people" April 26, 2026 5.0 very good, great experience. That made it possible to rely on very good class/meeting notes and then interact with other Ai models to study or elaborate on a work project. It changes a lot for a person like me who didn't like to take notes during live meetings Pros very useful in transcribing and note-taking during meetings and classes. that make it possible to effectively report to customers and colleagues and interactions with other Ai models. it changes a lot for a person like me who didn't like to take notes during live meetings Cons The boot is visible for the meetings. It may soon be possible to have it without being visible; it looks in beta difficulties when you use different emails or browsers to attend calls Alternatives considered [Otter.ai](https://www.capterra.com/p/202799/Otter/)[Whistle Messaging](https://www.capterra.com/p/181980/Whistle/) Reason for choosing Fireflies Don't remember exactly, but i think it has better language recognition in various languages after some attempts, and it was complete Switched from [Tactiq](https://www.capterra.com/p/196174/Tactiq/) more complete. but still using tactiq time to time because of the non-visible boot. Review Source Eben J. CEO, Founder Information Technology and Services Used the software for: 6-12 months ### "By far the best support tool added to the arsenal of AI apps in 2025" December 17, 2025 5.0 Very positive,... has made a significant improvement to managing client engagements and coordinating internal team tasks. Won't be able to operate at current scale without it Pros Intuitive and smooth onboarding. Interface makes it easy to use and navigate. The timelines and historical call summaries are well designed. My personal experience is that the important points and topics of the call are identified better than competitor products like Otter, Notetaker etc. For some reason it always feels like the AI understood what was important to add to the summary and what was secondary talking points, especially when it comes to listing the action items from the meeting. Share-ability of meeting summaries is also easier than some competitors. The mobile app serves as a great note taking tool for in person meetings. Cons Sometimes struggle to add it on the fly to meetings where I am not the organiser. But mainly because of the variety of online meeting tools used by cilents in our region,... especially as Odoo and Zoho meeting tools gain popularity in the UAE Alternatives considered [Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/) Reason for choosing Fireflies Quality and accuracy of transcripts when working with multi-cultural partners with a variety of accents. Easy of sharing summaries and action points was also a big factor. Switched from [Otter.ai](https://www.capterra.com/p/202799/Otter/) I was not happy with the quality of the transcripts and meeting summaries Review Source Spencer N. Director Public Relations and Communications Used the software for: Less than 6 months ### "Like having a super smart intern, one that is on your side and turns up to every meeting." December 11, 2025 5.0 Fireflies has helped us impress our clients, improve our internal comms. It compensates for our own foibles when it comes to keeping notes, providing minutes and setting out an action plan. Pros Very easy to set up, sensible defaults and straight forward to use. Fireflies is always the first into the meeting and the last one to leave. It captures the spoken word reasonably reliably and produces a very good, and quick, summary at the end of the session. The AI generated summary helps avoid upsetting anyone by being professional and analysing the content on the basis of a work environment with a nod toward GDPR and common courtesy. Cons It would be good to give it a bespoke name and an avatar image. It does not know what it gets wrong and so can make repeat errors, especially with technical terms, jargon and names. Switched from [GitHub](https://www.capterra.com/p/129067/GitHub/)[Microsoft 365](https://www.capterra.com/p/227157/Microsoft-365/) Too clunky. Dumb and required lots of editing and sub-editing to be useful. Review Source PD Priyanka D. Sr Manager Non-Profit Organization Management Used the software for: 6-12 months ### "Sleek, Intuitive, and Better Than the Rest" April 21, 2026 5.0 Fireflies is easily better than other tools I've used in this space. The navigation is effortless, and the UI is much cleaner than the competition, which often feels bulky. My only complaint is that the free version is quite limited in terms of AI credits and advanced features. If the free tier were slightly more generous, it would be the perfect entry-level tool for any professional. Pros I’ve been using Fireflies recently and wanted to share some positive feedback. The UI is exceptionally clean, which makes for a very distraction-free experience. Navigating through different meetings and transcripts is intuitive and seamless, allowing me to find what I need without a learning curve. Great work on the design! Cons The free tier is quite limited. Many essential features (like video recording or CRM integrations) and AI credits are locked away, making it feel more like a short-term trial than a functional free version. Switched from [Yoke (formerly CoPilot AI)](https://www.capterra.com/p/185258/yoke/) I recently moved to Fireflies after using Read AI. I found Read AI to be complex for my workflow. More importantly, their restriction on audio recording for free users was a major hurdle. Review Source MV Mateo V. Purchases Specialist Veterinary Used the software for: 6-12 months ### "Flexible, Discreet, and Easy to Use" June 8, 2026 5.0 Fireflies is very discreet and convenient to use, especially on a phone. Personally, I prefer recording meetings with my Sony recorder and uploading the audio afterward, since the sound quality is usually better, which hopefully results in more accurate transcriptions. Pros Great value for the price. I also like its portability and flexibility—you can use it directly from your phone and upload recordings separately if needed. It's a very discreet app that fits naturally into my workflow. Cons The transcriptions are not always completely accurate. I know it's possible to configure specific words and terms so they are recognized and transcribed according to a glossary, but those settings are not very user-friendly. I think that part of the experience could be improved. That said, I really like the application overall. This is simply an area where I believe it could get even better. Review Source VR Verified Reviewer Executive Assistant and Project Lead Civic & Social Organization Used the software for: 6-12 months ### "I rate Fireflies a 100/100" May 13, 2026 5.0 I set the settings to auto-join meetings, and for other meetings with different security settings, I use the live recording option (after getting permission to record). I frequently go back to my recorded meetings to use the AI-generated notes, scan the transcript to write my own notes and action items, share the meeting link with my colleagues so everyone has the same detailed context, and create sound bites when only a portion of the meeting is necessary for someone. It makes sure that I always look organized and have an amazing memory. Pros Call recording is clear, transcripts are 99% accurate, and meeting notes are concise. The list of action items is great, too, and I value the option to browse keywords to find the meeting I'm thinking of. I like that Fireflies is automatically added to meetings, but I also have the option to capture them live for in-person meetings. I also value the chance to share meetings with colleagues—it has made collaboration a lot easier. I made a mistake that led a colleague to add a seat to my account, and customer support resolved everything promptly and to my satisfaction. Meeting analytics are interesting, too, and will enable me to prove to my boss how much time I'm spending in meetings instead of getting my work done. Cons I honestly like it very much. I would like to pay less, but it's a fair price for the value delivered. Review Source Beryl P. CEO and Founder Leisure, Travel & Tourism Used the software for: 6-12 months ### "A Game-Changer for Multilingual Teams" April 2, 2026 5.0 Fireflies has been an absolute game-changer for our team. The learning curve is incredibly low – it’s intuitive from day one and integrates seamlessly into existing workflows. The call quality and transcription accuracy are consistently impressive, even with multiple speakers or accents. What really sets it apart for us as a multilingual team is the automatic language detection – it handles different languages effortlessly without any manual setup, which is a huge advantage in our day-to-day operations. From a value-for-money perspective, it delivers strongly, especially considering how much time it saves on note-taking, follow-ups, and internal communication. The data tracking and search functionality are excellent – being able to quickly revisit conversations and extract key insights has significantly improved our efficiency. Overall, an exceptional tool that has become essential to how we run meetings and manage information. It has improved productivity, reduced admin time, and brought a new level of clarity and transparency across the team. The combination of multilingual support and seamless integrations makes it particularly powerful for international teams. Highly recommended for any business looking to work smarter with their meeting data. Pros Fireflies has been an absolute game-changer for our team. The learning curve is incredibly low – it’s intuitive from day one and integrates seamlessly into existing workflows. The call quality and transcription accuracy are consistently impressive, even with multiple speakers or accents. What really sets it apart for us as a multilingual team is the automatic language detection – it handles different languages effortlessly without any manual setup, which is a huge advantage in our day-to-day operations. From a value-for-money perspective, it delivers far beyond expectations, especially considering how much time it saves on note-taking, follow-ups, and internal communication. The data tracking and search functionality are excellent – being able to quickly revisit conversations and extract key insights has significantly improved our efficiency. Cons Pricing can be a consideration – while it’s absolutely worth it, it does add another tool cost into the overall stack. That said, the time savings and efficiency gains more than justify the investment. Occasionally, speaker identification can be slightly off in larger group calls, but this is minor and easy to correct. More advanced customisation options for summaries or tagging would be a nice addition. Review Source Andrey U. Researcher Education Management Used the software for: 6-12 months ### "Indispensable AI notetaker for heavy meeting schedules" March 19, 2026 5.0 My overall experience with Fireflies has been very positive. I use it regularly across a large number of research, engineering, and collaboration meetings, and it consistently saves me time and cognitive load. Knowing that every call is recorded, transcribed, and summarized allows me to focus fully on the conversation instead of manual note-taking. I find the meeting summaries, topic extraction, and task overviews particularly useful when switching between projects like AI for materials science, photonics, and multi-agent systems. Fireflies has effectively become my meeting memory and has improved the quality and traceability of our discussions. Pros Fireflies has become an indispensable part of my daily workflow. It reliably joins my meetings, captures everything, and turns long, technical discussions into concise, structured notes. I especially appreciate the way it highlights key topics (e.g. AI scientist roles, hypothesis development, crystal generation techniques, research collaborations) and surfaces them as “Popular Topics”, which makes it very easy to revisit specific threads later. The automatic meeting prep and the clear timeline of recent and upcoming meetings help me stay organized across many parallel projects. Multi-language (auto-detect) support is also a big plus for international collaborations. Cons Overall I am very happy with Fireflies, and my concerns are minor. Occasionally the summaries for very dense, domain-heavy discussions can miss some nuance, so I sometimes need to double-check the full transcript for specific technical details. Also, with many meetings and tasks, the home dashboard can feel a bit busy, and I would love even more fine-grained controls for organizing and filtering meetings. But these are small issues compared to the overall value it provides. Review Source Andy B. Owner Information Technology and Services Used the software for: 6-12 months ### "Is it too soon to say I love you?" February 12, 2026 5.0 Fireflies AI as been a game-changer for me and the members of my leadership team. My favorite thing is not having to take as many notes manually, and having the ability to review all past meetings, or search the entire app across all past meetings for key words, like "new server" to remember who we talked to about that. The AI bot "AskFred" has written great responses I can send to customers who decline a proposal to salvage a sale. It has helped me clinch deals by writing specific letters to attach to my proposal which include their pain points and how we can help. As a business owner, a salesperson (not a great one), and an account relationship manager, this feels like one of the most important tools in my kit now. Pros Searching meeting transcripts for key words. Fantastic AI bot for per-meeting advice, or drafting letters to attach to proposals. Downloading video, audio, transcript text in many optional formats. Business license is great for leadership teams, co-owners, or other teams. Ability to use voice recorder in Fireflies mobile app to capture in-person meetings without a computer. Cons By default it spreads itself to those you meet with, and sends links for others you're meeting with to access the meeting. We found this is easy behavior to adjust in the settings. Sometimes we found it annoying that every single meeting had Fireflies automatically added. However, the in-meeting chat command "/ff leave" works when people don't want to be recorded. Also behavior can be adjusted in the settings. Review Source AJV Alberto Jr. V. Founder Renewables & Environment Used the software for: 1-2 years ### "Schedule, Recording, Cost, AI Summary" June 24, 2026 5.0 affordable AI note taking platform, it offers good value though it can still be pulled down. I upgraded recently, which i still need to check if i earned a saving and was not double billed. Pros it automatically joins my schedules on teams and google calendar. the AI summary is very insightful, it now has the recording button, which I suggested during my first use when it was not able to record the sound through the sound device, it only records through the mic. Cons cost. i believe it could be lower. there are times the calendar is confusing. you cannot see a calendar at all. ther are too many icons such home, meeting status, and meeting. Review Source Greg S. General Manager Construction Used the software for: I used a free trial ### "Fireflies is a must have tool!" May 28, 2026 5.0 Overall really great. I've used the free version but now looking forward to using business version with our sales team. Pros Fireflies was very easy to set up and start using. I had no formal training beforehand, but the platform was still straightforward and intuitive to work with. The setup process was simple, and I was able to connect the tools I needed without much confusion. I found the interface easy to navigate, and the main features were clear enough to understand as I went. For a new user, it felt accessible and practical rather than overly complicated. Overall, it was a smooth onboarding experience, and I was impressed by how quickly I could begin using Fireflies effectively in my workflow. Cons I found it difficult to understand how to configure Fireflies so that meeting notes are automatically created and linked across all of my Pipedrive pipelines. The integration appears useful, but the settings are not very clear when trying to confirm whether notes will sync to every pipeline, only selected pipelines, or only certain deal types. It would be helpful to have clearer guidance, examples, or a simple checklist showing exactly how to set this up. As a Pipedrive user with multiple pipelines, I need confidence that Fireflies notes are being captured consistently and attached to the correct records every time. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.